ATCOM AT800DP User manual

AT800 series User Manual
Version: 1.2
2013-08-29

AT800 Series User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Release note
Version
Changed note
Editor
Date
1.0
First Release
Stefen
2013-1-25
1.1
Page 9: Packing List
1. Add Ethernet Cable(1.5m)
Jessie
2013-5-13
1.2
Web Settings -> Account
Add parameters description:
1.Session Timer Enable
2.Early Update Enable
3.Caller ID Display
4.AutoSubscribeMWBEnable
5.Server List
6.Dns Mode
7.Blf List Uri
8.G711A
9.G711U
10.AVT
11.G722
12.G723
13.G729ab
14.iLBC
15.G726-16
16.G726-24
17.G726-32
18.G726-40
Jason
2013-8-26
content

AT800 Series User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Contact ATCOM .......................................................................................................................5
AT800 Series Overview ............................................................................................................6
Interfaces ...................................................................................................................................6
Hardware ...................................................................................................................................6
Software.....................................................................................................................................7
Network .....................................................................................................................................7
Management and Maintenance..................................................................................................7
Protocol......................................................................................................................................8
Compliant Standard ...................................................................................................................8
Operating Requirement..............................................................................................................8
Packing List ...............................................................................................................................9
Getting started............................................................................................................................9
Keypad...............................................................................................................................9
Indicator status.................................................................................................................11
Installation .......................................................................................................................11
Power on..................................................................................................................11
DC Power ........................................................................................................12
PoE ..................................................................................................................12
Headset ....................................................................................................................13
Sip Register..............................................................................................................13
Basic Phone Functions.............................................................................................................14
Place or Answer a call .....................................................................................................14
Volume and Mute ............................................................................................................15
Volume ....................................................................................................................15
Mute.........................................................................................................................15
Hold .................................................................................................................................15
Resume a call...................................................................................................................15
Ending a call ....................................................................................................................15
Transfer............................................................................................................................16
Attended transfer .....................................................................................................16
Blind transfer ...........................................................................................................16
3-Way conference Call ....................................................................................................16
Redial...............................................................................................................................17
Missed calls .....................................................................................................................17
Last Call Return...............................................................................................................17
Do Not Disturb ................................................................................................................17
Call History......................................................................................................................18
Advance Phone Features .........................................................................................................18
Privacy and Security Features .........................................................................................18
Auto Answer............................................................................................................18
LCD screen ......................................................................................................................19
LCD Contrast...........................................................................................................19
Backlight..................................................................................................................19
Ring Tones.......................................................................................................................19

AT800 Series User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Date and Time .................................................................................................................19
Reboot..............................................................................................................................20
Product Info .....................................................................................................................20
Network ...........................................................................................................................20
LAN port..................................................................................................................20
Web Interface ..........................................................................................................................21
System status ...................................................................................................................21
Network ...........................................................................................................................22
LAN Port .................................................................................................................22
Advance ...................................................................................................................23
SIP settings ......................................................................................................................24
SIP Parameters.........................................................................................................24
SIP Timer Values.....................................................................................................24
RTP Parameters .......................................................................................................25
SDP Payload Types .................................................................................................25
NAT Support Parameters.........................................................................................26
Account Settings..............................................................................................................26
SIP ...........................................................................................................................27
Codec Configuration................................................................................................27
Call feature setting...................................................................................................28
Dial Plan ..................................................................................................................28
Phone setting....................................................................................................................30
Preference ................................................................................................................30
Audio Device...................................................................................................30
LCD .................................................................................................................30
Control Timer Values (seconds)......................................................................31
Date and Time .................................................................................................31
Feature .....................................................................................................................32
Speed dial ........................................................................................................32
Call Forward ....................................................................................................32
Others...............................................................................................................33
Voice........................................................................................................................33
Echo Cancellation............................................................................................34
Jitter Buffer......................................................................................................34
Ring .........................................................................................................................34
Tone.........................................................................................................................35
Programmable key...................................................................................................36
Update and provision.......................................................................................................36
Manual update .........................................................................................................36
Auto provision .........................................................................................................37
Configuration Profile.......................................................................................37
Reset and Reboot .....................................................................................................37
Phone book ......................................................................................................................38
Call log ............................................................................................................................38

AT800 Series User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
FAQ .........................................................................................................................................39
How to restore to factory settings....................................................................................39
Upgrading in the safe mode.............................................................................................39
How to make direct IP calls.............................................................................................39
How to connect headset...................................................................................................39
Trouble shooting......................................................................................................................40
Phone can’t register to the SIP server..............................................................................40
Device can’t obtain IP address ........................................................................................40
Conversation with one way speech .................................................................................40

AT800 Series User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Contact ATCOM
The Introduction of ATCOM
ATCOM is the leading VoIP hardware manufacturer in global market. We have been
keeping innovating with customer’s needs oriented , working with partners to
establish a total solution for SMB VoIP with IP phone , IP PBX and Asterisk cards
With over 10 years’experience of R&D , manufacturing and service in network and
VoIP filed ; mission of creating the biggest value for IP terminals , we commit
ourselves in supplying the competitive IP phone and other terminals for IP PBX ,
softswitch , IMS , NGN providers and carriers; supplying the competitive total VoIP
solution for SMB market. We keep improving the customer’s experience and
creating the bigger value with our reliable products. Until now , our VoIP products
has been sold to over 60 countries and used by millions of end users.
Contact Sales
Address
Area C, A2F , Block 3 ,Huangguan Technology Park , #21
Tairan 9th Rd, Chegongmiao , Futian District , Shenzhen China
Tel
+ (86) 755-83018618-8888
Fax
+ (86) 755-83018319
E-mail
[email protected]
Contact Technical Support
Tel
+ (86) 755-83018618-8011
E-mail
[email protected]
Website Address:http://www.atcom.cn/
Download Center: http://www.atcom.cn/download.html

AT800 Series User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
AT800 Series Overview
AT800D/AT800DP AT800/AT800P
Model
LCD Screen
PoE
AT800DP
Yes
Yes
AT800D
Yes
No
AT800P
No
Yes
AT800
No
No
Interfaces
Power input: DC 6~15V, 5W
LAN: RJ45 port
PC: RJ45 port
Headset jack 1 : RJ9 port
Hardware
LCD: 128×32 dot matrix
FLASH: 8MB
SDRAM: 16MB
CPU: 262MHz Dual Core
LED indicator：Login indicator , MWI, Mute indicator, Call indicator
Support HAC(Hearing Aid Compatible)

AT800 Series User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Software
SIP 2.0 (RFC3261)
1 SIP account
STUN
Jitter Buffer,VAD,CNG
G.711A/u, G.722, G.723, G.726-16, G.726-24, G.726-32, G.726-40, G.729, iLBC, Lin-
16 Codec
G.168 compliant 96ms echo cancellation
Support SIP domain，SIP authentication(none,basic,MD5),NDS.
Support inband , RFC2833 and SIP info DTMF
Call Forward, Call transfer, Call hold, 3-way conference, Redial
DND(Do Not Disturb), Auto answer, Blacklist, Block Caller ID, Block Anonymous Call
Dial rule, IP call
Phone book with 100 records, 50 answered records, 50 missed records, 50 dialed records
Support HTTP, FTP, TFTP updating the configuration
Syslog
Support SNTP client
WEB access
Support different level user management
Network
LAN: Static IP, DHCP, PPPoE（ADSL)
PC: Bridge mode
Support NAT
Support VLAN（DATA VLAN and VOICE VLAN）
Qos support Diffserv
Management and Maintenance
Support firmware updating in safe mode
Support different level user management
Configuration via web , keypad
Support system log and call log
Auto provision

AT800 Series User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Protocol
IEEE 802.3 /802.3 u 10 Base T / 100Base TX
PPPoE: Point-to-point protocol over Ethernet
DHCP: Dynamic host configuration protocol
SIP RFC3261, RFC3262, RFC3263, RFC3264, RFC3265, RFC2543, RFC3489,
RFC3842, RFC3515, RFC2976, RFC3428, RFC2327, RFC2782, RFC1889
TCP/IP: Transfer Control Protocol/Internet Protocol
RTP: Real-time Transport Protocol
RTCP: RTP Control Protocol
VAD/CNG
DNS: Domain Name Server
TFTP: Trivial File Transfer Protocol
HTTP: Hypertext Transfer Protocol
FTP: File Transfer Protocol
STUN: Simple traversal of UDP over Nats
SNTP: Simple network time protocol
ICMP: Internet Control Message Protocol
Compliant Standard
CE：EN55024,EN55022
Comply with ROHS in EU
Comply with ROHS in China

Explanation:
The letter “e” is the first letter of “environment: and “electronic”. The rim is a round with two arrow,
stands for recycle. The number 20 stands for the years of environment protection. Please note the
years of environment protection is not discarding year nor usage life.
Operating Requirement
Operation temperature: 0~45°C (32~113°F)
Storage temperature: -5~55°C (23~ 131°F)
Humidity: 10 to 90% no dew

AT800 Series User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Packing List
Model
Phone
Headse
t
Power adapter
Manual
CD
AT800D
1
Optional
1,Standard
accessory
1
AT800D
P
1
Optional
Optional
accessory
1
AT800P
1
Optional
Optional
accessory
1
AT800
1
Optional
1,Standard
accessory
1
Note: Power adapter (Input: AC 100~240V, 50/60Hz; Output: DC 12V ,500mA)
Getting started
Keypad

AT800 Series User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
(AT800D/AT800DP)
(AT800/AT800P)
Description of the keys and Screen:
Soft buttons
Press to select an feature shown in the soft button features
LCD Screen
Display screen for the phone: It shows the date, time, phone
number, incoming caller’s ID(if available),line/call status,
extension numbers and the soft button features.
Navigation button
1. Move cursor up and down when pressed in menu reviewing.
2. Adjust output volume when pressed in talking state
3. Adjust ringer volume when pressed in idle state.
1~9,*#
For entering numbers, letters or characters
Programmable
Key
Function key can be defined as Speed dial key, CFWD, Hold,
Xfer, ConF, DND, Redial, Voicemail.
Menu
Enter Keypad menu settings
Mute button
Mute/un-mute mic-phone in talking state
Headset button
Pick up phone to make outgoing calls or answer incoming calls.
MWI
Message waiting indicator/ Ringing indicator
Login button
1. Press to enter login interface to input SIP account username
and password to register to sip server.
2. Press in login-ed state to input SIP account password to
logout.

AT800 Series User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Indicator status
1. Login indicator
LED Status
Frequency
Description
Red /Flash
500ms on/500ms off
LAN Disconnected
Red
-
SIP Unregistered
OFF
-
SIP Registered
2. Mute indicator
LED Status
Frequency
Description
Red
-
Mute
OFF
-
Unmute
3. Voicemail indicator
LED Status
Frequency
Description
Red/Flash
500ms on/500ms off
New message
Red/Flash
250ms on/250ms off
Call ringing
Red
-
Normal
working(AT800/AT800P)
OFF
-
No new message
4. Call indicator
LED Status
Frequency
Description
Red
-
In a conversation
Red/Flash
500ms on/500ms off
On-hold
OFF
-
Idle state
When boot up,all indicators will be lighted once.
When phone is stand by,all the indicators are off. For AT800/AT800P, WMI indicator will
be lighted when the phone is working.
When updating firmware, all indicators will be flash in frequence 1s on/ 1s off.
Installation
Power on
There are two options for network and power source connections. The administrator will
advise which one to use.
DC Power
Power over Ethernet (PoE)

AT800 Series User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
DC Power
1. Plug in network cable at LAN port.
2. Plug in the power jack with DC 12V/500mA.
3. The phone will show a loading bar and ATCOM logo, and then come into idle display after boot up
absolutely.
PoE
Power over Ethernet. Using a regular CAT5 cable, the phone can be powered from a PoE
(IEEE 802.3af) compliant switch or hub.
To connect the PoE:
Plug in network cable at LAN port which is connected to a PoE switch.
Headset
To connect the headset:
Connect the RJ-9 headset to the headset jack on the left side of the phone. The pin
sequence of RJ9 port on the phone is like following picture:

AT800 Series User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Sip Register
Before using the phone, user have to follow below steps to register it.
To register the phone:
1. Viewing the Network Information:
Press Menu softkey
Enter login password (default: 123)
Scroll to [6.Network] and press select softkey
To view the network information:
Current IP : 172.16.0.110, etc.
Current Net mask:255.255.255.0
2. Access the IP Phone administrator web user interface:
Launch a web browser on a computer that can reach the phone on the network.
Enter the IP address of the phone in web browser address bar. For example:
http://172.16.0.110
3. Configuring the SIP parameters:
Click admin on the right corner of the webpage to login administrator interface
Click Account tab
Under SIP parameters, make the necessary configuration changes to the fields shown
in the following table and click submit:
Enable: yes/no Enable/disable the SIP
registration

AT800 Series User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
User ID: The username, provided by ISP.
Password: The password, provided by ISP.
SIP Server: The registrar and proxy server (we don’t distinguish
between the registrar server and the proxy server right
now).
SIP Port: The default SIP port is: 5060, user can modify it to fit
the SIP server’s port.
Transport Type: Optional transport type, can be set as
UDP/TCP/TLS
After that, click submit button to save the configuration. The phone will be restart
automatically to make the changes effect.
Warning: If the parameter remember account is set to yes, the account information will be
saved automatically, user don’t have to make a manual login after a restart; if it is set to no,
user will have to enter the User ID and password manually every time restating the phone.
Basic Phone Functions
Place or Answer a call
Press headset button to place or answer a call
If the auto answer parameter is set to yes, the incoming call will be answered
automatically.
Enter the Redial list menu, use navigation button to scroll down to highlight an history
number, and press Dial to complete the call.
Use the programmable key to place a call to the pre-configured number.
For AT800/AT800P, user can place a call as followings:
1. Press headset button, enter number and # (send key) to dial
2. Press headset button, enter a speed dial number, the pre-configured number will be
dialed
3. To hang up the active call, press headset button again.
Note: If setting * as the send key, use * instead of #, If send key is set to none, wait for about
10 seconds, the number will be dialed automatically.

AT800 Series User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Volume and Mute
Volume
To adjust the output volume in a conversation, press right navigation button to increase the
volume, or press left navigation button to decrease the volume.
Pressing the right/left navigation button on idle state can adjust the volume of the phone’s
ringer.
Mute
To mute the call in a conversation, press the Mute button, the button lights in red. Press the
Mute button again to unmute.
Hold
To put a call on hold in a conversation, press the hold softkey to hold the call
When setting a programmable key to hold function, press the specified key will hold the
call.
For AT800/AT800P, using programmable key to put a call on hold, refer to Programmable
key for more details.
Resume a call
To resume a held call, press Resume softkey.
When setting a programmable key to hold function, pressing the specified key again in
hold mode can resume the call.
For AT800/AT800P, using programmable hold key can resume the call, refer to
Programmable key for details.
Ending a call
Press headset key to hangup.
Transfer
There are two types of call transfer:
Attended Talking to the third party before transfer the call.
Blind Transfer the call directly without talking to the third party.

AT800 Series User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
For AT800/AT800P, use programmable Xfer key to make attended transfer, refer to
Programmable key for more details.
Attended transfer
When in a conversation, press Xfer key to enter attended transfer mode and enter
transferred number.
Press Dial key to call the third party.
Do one of the following:
1. To transfer the call before the third party answers, please press Xfer button
directly in Called party ringing state. And when the third party answers, the
other two parties can talk to each other.
2. To transfer after the third party answers, please wait for the transferred call is
answered and then press Xfer key to transfer the call. After that ,the other two
parties can talk to each other.
Blind transfer
When in a conversation, press Bxfer key to enter blind transfer mode and enter the
transferred number.
Press Dial key to call the third party. The phone will hang up automatically after dial
the third party. And the other two party can talk to each other.
3-Way conference Call
To initiate a conference call:
Press the Conf softkey button in a conversation to hear a dial tone.
Enter the telephone number of the third party and press dial key to send it out.
1. Press the Conf softkey in Called party ringing state. When the third party answers
the call, it will enter 3-way conference automatically.
2. After the third party answers the call, pressing Conf key to enter 3-way
conference.
Press Join key to leave the conference and make the two other parties still in a
conversation.
Press headset key to hang up the conference, and the two other parties will all hang
up.
For AT800/AT800P, it can only place a Three-way conference call using the programmable
key. Please refer to Programmable key part for more details.
Redial
To redial a number:
Press Redial softkey and select the desired number.

AT800 Series User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Press the programmable key which is set to Redial function, it will dial out the last
call in redial list immediately.
Missed calls
For AT800D/AT800DP, there will be a prompt display on LCD screen to indicate the missed
calls.
To view all missed calls:
If the LCD screen shows a missed call, press the Missed softkey to view a list of
missed calls.
If the LCD screen does not show a missed call:
1. Press Menu softkey
2. Scroll to Call history and press select
3. Scroll to Missed calls and press select.
a) Press dial to dial the number
b) Press edit to edit the number
c) Press delete to delete the number
Last Call Return
For AT800D/AT800DP, to return a missed call:
If the LCD screen shows a missed call,press the LCR softkey to return the last
missed call.
If the LCD screen shows more then one missed call, press the Missed softkey button
and select a record then press dial key to return the call.
Do Not Disturb
Do Not Disturb can reject all the incoming calls. If there is an incoming call, the phone will
not ring and only display 1 missed call. When Do Not Disturb is enabled, LCD will display
"Do Not Disturb" on AT800D/AT800DP.
To set Do Not Disturb, choose one of the following options:
Set Do Not Disturb via Web Interface
1. Login to the IP Phone Web Interface
2. Click Phone Setting, then Feature
3. Set Do Not Disturb to yes or no
For AT800/AT800P,
1. Using the programmable key to activate or inactivate Do Not disturb function, refer to
Programmable key for more details.
2. Using the web interface, refer to Feature part for more details.

AT800 Series User Manual
ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Call History
To view the Call History Lists:
Press menu softkey
Scroll to Call History and press select
There are three options：
1. Redial List
2. Answered Calls
3. Missed Calls
Press select to view the list
Choose one of the following options:
Press dial to dial the selected number
Press delete to delete the selected history
Press edit to edit the selected number
Press cancel to exit
Advance Phone Features
Privacy and Security Features
Auto Answer
The phone will answer the call automatically in headset.
To auto answer calls:
Press Menu softkey
Scroll to Preference and press select
Scroll to Auto Answer and press edit
Change setting by press Y/N, then OK to save setting, Cancel to cancel setting and
exit
Press save again.
LCD screen
Customize LCD screen contrast and backlight.
LCD Contrast
To adjust the contrast of the LCD screen:
Press the Menu softkey
Scroll to LCD Contrast and press select

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ATCOM TECHNOLOGY CO., LIMITED www.atcom.cn
Use the right navigation key to increase and left navigation key to decrease the
LCD contrast level.
Press save to save the change, cancel to cancel.
Backlight
To adjust the screen Backlight level:
Press Menu softkey
Scroll to Back Light and press select
Use the right navigation key to increase and left navigation key to decrease the
LCD Backlight level.
Press save to save the change, cancel to cancel.
Ring Tones
To change a ring tone:
Press Menu softkey
Scroll to Ring Tone and press select
Press change
Scroll through the ring tones and press Play to play the highlighted ring tone. Press
select to choose it as incoming call ringtone.
Date and Time
Set NTP or manual date and time:
Press Menu
Scroll to Date and Time, and press select
1. Time Mode. press chang to change time mode between NTP and Manual, then
press OK to submit change.
2. Manual Settings. Change day and time manually
3. NTP Settings. Get the date and time information from a NTP Sever. Modify
NTP server and Time Zone.
4. Date Format. Change date format between day/month and month/day.
5. Time Format. Change time format between 12hr and 24hr.
Press save
Reboot
Reboot phone:
Press menu
Scroll to reboot, then press select
Press OK to reboot the phone, Cancel to exit without rebooting the phone.