Atlona AT-HDSync User manual

User Manual
Atlona HDMI Recorder
and Hot Plug Emulator
AT-HDSync
atlona.com Toll free: 1-877-536-3976
Local: 1-408-962-0515

1. Introduction ................................................................................... 3
2. Package Contents ................................................................................... 3
3. Features ................................................................................... 3
4. Panel Descriptions
a. Front Panel ................................................................................... 4
b. Rear Panel ................................................................................... 4
5. Software
a. Set up ................................................................................... 5-6
b. Read EDID ................................................................................... 6
c. Save EDID ................................................................................... 6
d. View/Analyze EDID ................................................................................... 6-7
e. Load/Edit/Write ................................................................................... 7
6. Firmware Update ................................................................................... 7
7. Specifications ................................................................................... 8
8. Safety Information ................................................................................... 9
9. Warranty ................................................................................... 10-11
10. Atlona Product Registration ................................................................................... 11
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Table of Contents

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Introduction
Read, copy and replicate almost any EDID with the AT-HDSync. With built in EDID memory the
HDSync is perfect for large installations where EDID issues usually occur. Simply learn the display’s
EDID, place the HDSync in the line next to the source and watch HDCP and EDID problems
disappear. The Atlona HDMI Recorder and Hot Plug Emulator is an easy and affordable solution for
some of the most common installation problems out there.
Package Contents
Features
• 1 x AT-HDSync unit
• 1 x 5V DC power supply unit
• 1 x Software CD
• 1 x User manual
• Able to read and store the EDID of a display
• 6 built in EDIDs to ensure the correct resolutions and audio are passed through
• Nonvolatile EDID memory - will keep the saved EDID information even after power loss
• Built in hot plug emulator with the ability to boot your source directly from the HDSync
• Comes with software for the ability to analyze, save, and troubleshoot EDID
• Easy firmware upgrading through RS-232
• HDCP Compliant

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1. Connect the included 5V DC power supply here
2. Red LED indicates power status.
3. Green LED illuminates when a signal is present. LED will blink while learning an EDID then go
solid again when finished.
4. Connect to an HDMI or DVI (with adapter) display.
1. Connect a 9-pin to 9-pin cable to a computer to use the included software.
2. Connect to an HDMI or DVI (with adapter) source
3. EDID rotary for switching between EDID modes.
Mode 0: 1080p - 2Ch audio
Mode 1: 1080p - Multichannel audio
Mode 2: 1080p - 2Ch audio - 3D
Mode 3: 1080p - Multichannel audio - 3D
Mode 4: 1080p - Dolby Digital audio - 3D
Mode 5: 1080i or 720p - 2Ch audio
Mode 6: EDID learning
Mode 7: Software mode
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6
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Panel Description
Front Panel
Back Panel

Mode 0: 1080p - 2Ch audio
*3D and multichannel audio will not work in this mode.*
Mode 1: 1080p - Multichannel audio
*3D will not work in this mode.*
Mode 2: 1080p - 2Ch audio - 3D
*Multichannel audio will not pass in this mode.*
Mode 3: 1080p - Multichannel audio - 3D
*The highest resolution the display and source are capable of will pass in this mode.*
Mode 4: 1080p - Dolby Digital audio - 3D
*Only Dobly Digital and 2Ch audio will pass in this mode.*
Mode 5: 1080i or 720p - 2Ch audio
*Multichannel audio will not pass in this mode.*
Mode 6: EDID learning
*Learn the EDID of the display while in this mode. The EDID learn is non-volatile*
Mode 7: Software mode
*Read, save, and analyze EDID or update firmware with the included software in this mode*
1. Connect the HDSync display HDMI port to the display’s HDMI port
2. Plug in the 5V DC power supply to the HDSync and wall
3. Turn on the display
4. Turn the HDSync rotary to mode 6.
*Status LED will blink while learning the EDID*
5. When the LED goes off, the EDID learn is complete. Leave the EDID Rotary on mode 6.
**To relearn or learn a different EDID, turn the Rotary from mode 6 clockwise until it reaches mode 6 once
more. Repeat the above steps.**
Read, save, or analyze EDID and update firmware from your computer using the included software.
Easily troubleshoot compatibility issues or verify what a device is capable of.
1. Connect a 9pin to 9pin cable from the HDSync to your PC.
(a 9pin to USB cable may also be used)
2. Turn on your PC and the HDSync.
3. Insert the included software into your computer’s disc drive.
4. Open the software file “HDMI EDID Recorder” (see picture A on top of page 6)
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EDID
Software
Modes
Learn
Set Up

5. Once open (as pictured to the left), you should see the “RS-232
Setting” box. Press the “Auto Scan ComPort” button. (see picture B)
**If successful you should get a command pass window (see picture C)
***If unsuccessful you will get a check device window (see picture D)
There are two options of reading EDID. You can read the HDSync’s EDID (see picture E) or the Monitor’s
EDID (see picture F). To read the HDSync’s EDID, press the “Read Machine EDID” then to read the HDMI/
DVI monitor connected to the HDSync, press the “HDMI Monitor Reader”. Both devices will need to
be powered on during this process.
Once you’ve received a pass on the EDID reading, press the “Save File” button to save the current
EDID to your computer. This option is for EDID compatibility issues. Example: Send the file to an
Atlona Tech Support Rep when compatibility issues come up with an Atlona product and your
display.
If the monitor read fails: check to make sure
the device is connected to the monitor port,
the monitor is on and on the correct port
number, and that the RS-232 cable is secure
on both HDSync and computer.
PASS
AB
C D
FAIL
PASS PASS FAIL
Once you’ve received a pass on the EDID reading, press the “Analyze File” button to view the EDID
code. If you’d like to see more details about the product press the “View Detail” button. (See picture H
on top of page 7). This option is best used for trying to troubleshoot issues of the wrong resolution being
passed between source and display. Use this to view things such as the display’s native resolution,
etc (see picture I on top of page 7).
EFG
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Read EDID
Save EDID
View/Analyze EDID

The Load/Edit/Write (see pictures H and J) functions of the HDSync
should not be used, except by component manufacturers. Changing
or loading an incorrect file onto a device may cause permanent
damage to the device and/or void its warranty. Atlona is not liable
for any damages caused to other devices when using these
features.
After the Com port has been selected (see page 6) successfully, you can select the “Firmware Update”
at any time. This update is for the AT-HDSync only, not attached devices.
Once the Firmware Update
window has come up, you will
press the “Load BIN” button
and select the most recent
firmware file, downloaded from
atlona.com.
The file path should show in the white address bar. Once the correct
firmware displays, press the “burn” button. A blue progress bar will
fill at the bottom of the Firmware Update window. Once done, the
firmware update is complete and you may close out of the program.
H
I
J
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Load/Edit/Write EDID
Firmware Update

Video Resolutions
480i, 480p, 576i, 576p, 720p@50/60Hz, 1080i@50/60Hz,
1080p@24/50/60Hz
640x480, 800x600, 1024x768, 1280x800, 1280x1024, 1920x1200
Audio
Formats PCM 2Ch, LPCM 5.1, LPCM 7.1, Dolby Digital, DTS 5.1,
Dolby Digital+, DTS-HD Master Audio, Dolby TrueHD
Signal
Bandwidth 6.75 Gbps
HDCP Compliant
Temperature
Operating 0°C to 40°C 32°F to 104°F
Storage -20°C to 60°C -4°F to 140°F
Humidity 20 to 90% non-condensing
Power
Consumption 4W
Supply 5V -- 2A
Dimension
H x W x D 27 x 80 x 91 (mm) 1.1 x 3.1 x 3.6 (inch)
Weight
Device 0.53 kg 0.02 lbs
Certification
Power Supply CE, FCC, cULus
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Specifications

Safety Information
Safeguards
Precautions
FCC regulations state that any unauthorized changes or modifications to this equipment, not
expressly approved by the manufacturer, could void the user’s authority to operate this equipment.
Operate this product using only the included external power supply. Use of other power supplies
could impair performance, damage the product, or cause fires.
In the event of an electrostatic discharge this device may automatically turn off. If this occurs,
unplug the device and plug it back in.
Protect and route power cords so they will not be stepped on or pinched by anything placed on or
against them. Be especially careful of plug-ins or cord exit points from this product.
Avoid excessive humidity, sudden temperature changes or temperature extremes.
Keep this product away from wet locations such as bathtubs, sinks, laundries, wet basements, fish
tanks, and swimming pools.
Use only accessories recommended by Atlona to avoid fire, shock, or other hazards.
Unplug the product before cleaning. Use a damp cloth for cleaning and not cleaning fluid or
aerosols. Such products could enter the unit and cause damage, fire, or electric shock. Some
substances may also mar the finish of the product.
Never open, remove unit panels, or make any adjustments not described in this manual. Attempting
to do so could expose you to dangerous electrical shock or other hazards. It may also cause damage
to your product. Opening the product will void the warranty.
Do not attempt to service the unit. Disconnect the product and contact your authorized Atlona
reseller or contact Atlona directly.
To reduce the risk of electric shock, do not
expose this product to rain or moisture
If the wall plug does not fit into your local
power socket, hire an electrician to replace
your obsolete socket.
Do not modify the wall plug. Doing so will
void the warranty and safety features.
This equipment should be installed near
the socket outlet and the device should
be easily accessible in the case it requires
disconnection.
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Atlona, Inc. (“Atlona”) Limited Product Warranty Policy
Coverage
Atlona warrants its products will substantially perform to their published specifications and will be free from defects in
materials and workmanship under normal use, conditions and service.
Under its Limited Product Warranty, Atlona, at its sole discretion, will either:
A) repair or facilitate the repair of defective products within a reasonable period of time, restore products to their
proper operating condition and return defective products free of any charge for necessary parts, labor and shipping
OR
B) replace and return, free of charge, any defective products with direct replacement or with similar products deemed
by Atlona to perform substantially the same function as the original products
OR
C) refund the pro-rated value based on the remaining term of the warranty period, not to exceed MSRP, in cases
where products are beyond repair and/or no direct or substantially similar replacement products exist.
Repair, replacement or refund of Atlona’s products is the purchaser’s exclusive remedy and Atlona’s liability does not
extend to any other damages, incidental, consequential or otherwise.
This Limited Product Warranty extends to the original end-user purchaser of Atlona’s products and is non-transferrable to
any subsequent purchaser(s) or owner(s) of these products.
Coverage Periods
Atlona’s Limited Product Warranty Period begins on the date of purchase by the end-purchaser. The date contained on
the end-purchaser ‘s sales or delivery receipt is the proof purchase date.
Limited Product Warranty Terms – New Products
• 10 years from proof of purchase date for hardware/electronics products purchased on or after June 1, 2013
• 3 years from proof of purchase date for hardware/electronics products purchased before June 1, 2013
• Lifetime Limited Product Warranty for all cable products
Limited Product Warranty Terms – Refurbished (B-Stock) Products
• 3 years from proof of purchase date for all Refurbished (B-Stock) hardware and electronic products purchased on or
after June 1, 2013
Remedy
Atlona recommends that end-purchasers contact their authorized Atlona dealer or reseller from whom they purchased
their products. Atlona can also be contacted directly. Visit www.atlona.com for Atlona’s contact information and hours
of operation. Atlona requires that a dated sales or delivery receipt from an authorized dealer, reseller or end-purchaser is
provided before Atlona extends its warranty services. Additionally, a return merchandise authorization (RMA) and/or case
number, is required to be obtained from Atlona in advance of returns.
Atlona requires that products returned are properly packed, preferably in the original carton, for shipping. Cartons not
bearing a return authorization or case number will be refused. Atlona, at its sole discretion, reserves the right to reject
any products received without advanced authorization. Authorizations can be requested by calling 1-877-536-3976 (US
toll free) or 1-408- 962-0515 (US/international) or via Atlona’s website at www.atlona.com.
Exclusions
This Limited Product Warranty excludes:
• Damage, deterioration or malfunction caused by any alteration, modification, improper use, neglect, improper
packing or shipping (such claims must be presented to the carrier), lightning, power surges, or other acts of nature.
• Damage, deterioration or malfunction resulting from the installation or removal of this product from any installation,
any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by Atlona to make
such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this
product.
• Equipment enclosures, cables, power supplies, batteries, LCD displays, and any accessories used in conjunction with
the product(s).
• Products purchased from unauthorized distributors, dealers, resellers, auction websites and similar unauthorized
channels of distribution.
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Atlona, Inc Product Registration
Thank you for purchasing this Atlona product. - We hope you enjoy it and will take an extra few
moments to register your new purchase.
Registration creates an ownership record if your product is lost or stolen and helps ensure you’ll
receive notification of performance issues and firmware updates.
At Atlona we respect and protect your privacy, assuring you that your registration information is
completely secure. Atlona product registration is completely voluntary and failure to register will not
diminish your limited warranty rights.
To register go to: http://www.atlona.com/registration
Disclaimers
This Limited Product Warranty does not imply that the electronic components contained within Atlona’s products will
not become obsolete nor does it imply Atlona products or their electronic components will remain compatible with any
other current product, technology or any future products or technologies in which Atlona’s products may be used in
conjunction with. Atlona, at its sole discretion, reserves the right not to extend its warranty offering in instances arising
outside its normal course of business including, but not limited to, damage inflicted to its products from acts of god.
Limitation on Liability
The maximum liability of Atlona under this limited product warranty shall not exceed the original Atlona MSRP for
its products. To the maximum extent permitted by law, Atlona is not responsible for the direct, special, incidental or
consequential damages resulting from any breach of warranty or condition, or under any other legal theory. Some
countries, districts or states do not allow the exclusion or limitation of relief, special, incidental, consequential or indirect
damages, or the limitation of liability to specified amounts, so the above limitations or exclusions may not apply to you.
Exclusive Remedy
To the maximum extent permitted by law, this limited product warranty and the remedies set forth above are exclusive
and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied. To the maximum
extent permitted by law, Atlona specifically disclaims all implied warranties, including, without limitation, warranties
of merchantability and fitness for a particular purpose. If Atlona cannot lawfully disclaim or exclude implied warranties
under applicable law, then all implied warranties covering its products including warranties of merchantability and fitness
for a particular purpose, shall provide to its products under applicable law. If any product to which this limited warranty
applies is a “Consumer Product” under the Magnuson-Moss Warranty Act (15 U.S.C.A. §2301, ET SEQ.) or other
applicable law, the foregoing disclaimer of implied warranties shall not apply, and all implied warranties on its products,
including warranties of merchantability and fitness for the particular purpose, shall apply as provided under applicable
law.
Other Conditions
Atlona’s Limited Product Warranty offering gives legal rights, and other rights may apply and vary from country to
country or state to state. This limited warranty is void if (i) the label bearing the serial number of products have been
removed or defaced, (ii) products are not purchased from an authorized Atlona dealer or reseller. A comprehensive list of
Atlona’s authorized distributors, dealers and resellers can be found at www.atlona.com .
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