Avaya WLAN 8100 Series User manual

Avaya WLAN 8100 Quick Start Guide
1.0.0.0
NN47251-106, 01.01
August 20, 2010

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2 Avaya WLAN 8100 Quick Start Guide August 20, 2010

Contents
Chapter 1: Before you begin....................................................................................................5
DHCP Option 43 configuration..........................................................................................................................5
Access Point and Controller Discovery.............................................................................................................6
Access Point 8120............................................................................................................................................7
Creating a console connection..........................................................................................................................7
Installing WMS..................................................................................................................................................7
Launching WMS................................................................................................................................................8
Basic controller configuration............................................................................................................................8
Setting up VLANs..............................................................................................................................................9
Creating a VLAN.....................................................................................................................................10
Deleting a VLAN.....................................................................................................................................10
Configuring VLAN name.........................................................................................................................10
Enabling automatic PVID........................................................................................................................11
Configuring VLAN port settings..............................................................................................................11
Configuring VLAN members...................................................................................................................11
AP Licensing...................................................................................................................................................12
Importing action commands............................................................................................................................12
Chapter 2: WMS workflows....................................................................................................13
Adding a Mobility Domain...............................................................................................................................13
Adding an initial controller...............................................................................................................................13
Adding an access point...................................................................................................................................14
Configuring wireless profiles...........................................................................................................................14
Configuring VLAN mapping.............................................................................................................................15
Configuring captive portals..............................................................................................................................16
Configuring RADIUS.......................................................................................................................................16
Applying policies.............................................................................................................................................17
Chapter 3: Troubleshooting using CLI..................................................................................19
Enabling traps and logs...................................................................................................................................19
Displaying system logs....................................................................................................................................20
Troubleshooting client-related issues..............................................................................................................20
Troubleshooting AP-related issues.................................................................................................................21
Troubleshooting Layer 2 and 3 issues............................................................................................................22
Avaya WLAN 8100 Quick Start Guide August 20, 2010 3

4 Avaya WLAN 8100 Quick Start Guide August 20, 2010

Chapter 1: Before you begin
DHCP Option 43 configuration
The WLAN 8100 solution requires configuration of DHCP Option 43 to ensure proper operation
of access points and the solution overall. This configuration should be performed before
attempting any operations that require network connectivity between the controller and access
points.
Configuration is dependent on the type of DHCP server in use in the network environment.
Avaya recommends the use of either a Windows 2003 Server or Linux-based DHCP server.
If a Windows 2003 DHCP server is in use, perform the following actions:
1. Open the DHCP Server Manager.
2. Select DHCP > <your-DHCP-server> > Scope > Scope Option > Option 043.
3. Configure Sub-Option 8 as AVAYA AP with hexadecimal values for domain
controller IP addresses. A UDP port for communications can also be optionally
specified.
4. Click OK.
If a Linux DHCP server is in use, perform the following actions:
1. Edit dhcpd.conf (/root/dhcp.conf).
2. Configure Sub-Option 8 as AVAYA AP with hexadecimal values for domain
controller IP addresses. A UDP port for communications can also be optionally
specified.
3. Restart dhcpd.
For example, a Linux entry for Option 43 with controller addresses 192.168.11.2 and
192.168.11.3 and using port 61000 would break down as follows:
option vendor-encapsulated-options 08:08:41:56:41:59:41:20:41:50 =
"AVAYA AP"
:01:04:c0:a8:0b:02 = "192.168.11.2"
:01:04:c0:a8:0b:03 = "192.168.11.3"
:03:02:EE:48 = "61000"
The total Option 43 entry would be:
08:08:41:56:41:59:41:20:41:50:01:04:c0:a8:0b:02:01:04:c0:a8:0b:
03:03:02:EE:48
Avaya WLAN 8100 Quick Start Guide August 20, 2010 5

The access point will use UDP port 61000 by default if Option 43 does not include the UDP
port number.
Access Point and Controller Discovery
The WLAN 8100 solution supports DHCP-assisted discovery and DNS-assisted discovery of
the controllers by the AP. The AP does not provide any interface for static configuration of the
network parameters such as IP address, subnet, default gateway, DNS or domain name. A
DHCP server must be configured in the network to assign these network parameters to the AP.
The AP obtains information about up to 4 controllers in the mobility domain from DHCP option
43 or DNS queries. For information on DHCP server configuration, refer to Avaya WLAN 8100
Quick Start Guide (NN47251–106).
If DHCP option 43 is not configured, the AP attempts to make DNS queries to resolve the
controller IP address. For the query the controller host name is assumed to be “wc1”, “wc2”,
“wc3” and “wc4”. A fully qualified domain name is used whenever the DHCP response specifies
the domain name. Otherwise, unqualified controller host names are used. DHCP responses
should specify DNS server for the DNS assisted discovery mechanism.
Administrator must configure either “DHCP option 43” or DNS so that AP can obtain the IP
addresses of at least one active controller in the mobility domain. For redundancy in the
discovery process we recommend configuring at least two controllers on DHCP server or DNS.
When both DHCP option 43 and DNS servers are configured, an AP attempts connection with
controller IP’s determined from DHCP options before attempting to connect to those
determined from DNS queries.
The access points will do a DHCP query again if they cannot obtain a controller IP from DHCP/
DNS or do not get any response from the controller IP determined from the DHCP/DNS. This
allows the administrator to recover from incorrect configuration of DHCP server or DNS.
A controller accepts an AP only when the MAC address of the AP is present in the domain AP
table of the controller and there are AP licenses available. If the AP MAC address is not
configured in the domain AP table of the controller then the AP is reported as a newly
discovered AP to the active MDC and it should show up in the discovered AP table. However,
only AP(s) that have been configured to be part of domain AP table can be managed by the
mobility domain.
From the perspective of the controller, the AP has the following states:
• Discovered – AP has sent a connection request to the controller and controller validated
the AP against the domain AP table.
• Authenticated – AP has authenticated with the controller and in the process of applying
configuration received from the controller.
• Managed – AP has successfully applied the configuration and its radios are not
operational.
• Failed – An AP that was previously managed by the controller has left the controller.
Before you begin
6 Avaya WLAN 8100 Quick Start Guide August 20, 2010

A controller can re-direct an AP to another controller based on configuration of preferred
controllers for the AP or load balancing criteria.
Access Point 8120
For information on the PoE, Ethernet, and LAN connectivity requirements of the Access Point
8120, refer to Avaya WLAN 8100, Installation–AP 8120 (NN47251–302). This document is part
of the WLAN 8100 documentation suite and is available for download from the technical
support web site.
Creating a console connection
When a WC 8180 is first installed or restored to default settings, the user must connect to the
device through a console cable to perform initial configuration with a terminal emulation
program. Once a device has enough configuration to be reached through the network, it can
be managed through the management IP address. The following table lists the terminal
connection parameters necessary to make such a connection.
Terminal Setting Value
Baud Rate 9600
Data Bits 8
Parity N
Stop Bits 1
Installing WMS
This procedure is used to install the WLAN Management System (WMS). Avaya recommends
and supports installing WMS on Windows Server 2003 or Windows 2008. Installation on a
computer running Windows XP SP2 or later may work but is not recommended or supported.
1. Download the latest version of the WMS application.
2. Enter the installation path in the field provided. If not value is entered, the default
path will be used.
3. Click Next.
Access Point 8120
Avaya WLAN 8100 Quick Start Guide August 20, 2010 7

4. WMS will install a version of MySQL to support database operations. Use of an
existing MySQL installation is possible but not recommended. Leave the Use
existing MySQL server check box unselected unless you are an advanced MySQL
administrator.
5. Click Next.
6. The WMS installer can detect if there any conflicts between the ports it uses by
default and those already in use on the server. If conflicts exist, the user will be
prompted to enter new port values.
7. Click Next.
8. Confirm installation options.
9. Click Finish.
Launching WMS
This procedure is used to launch WMS from a web browser.
1. Ensure WMS is installed and running on the designated server.
2. On the client computer, open a new web browser instance. Avaya recommends
using either Firefox or IE 8.
3. Type https://<ip_address_of_server> in the Address bar of the browser.
4. Press Enter.
5. Log into WMS.
The default user name and password combination is admin / admin.
Basic controller configuration
Perform the following procedure to place a basic configuration on a WC 8180 device:
Before you begin
8 Avaya WLAN 8100 Quick Start Guide August 20, 2010

1. Log into the controller. If this is the first time accessing the device, connect a console
cable and start a terminal session using the guidelines provided in the
documentation.
2. Press CTRL + Y on the keyboard to enter the CLI.
3. Enter Privileged mode using the enable command.
4. Enter General Configuration mode using the configure terminal command.
5. Specify the system IP address, subnet mask, and default gateway using the ip
address command. This command has the following syntax:
ip address <ip_address> netmask <subnet_mask> default-
gateway <default_gateway>
6. Enable SNMP services using the command snmp-server enable.
7. Disable SNMP user lists using the command no ipmgr snmp.
8. Enable IP routing capabilities using the ip routing command.
9. Enter Wireless Configuration mode using the wireless command.
10. Specify the wireless IP address using the command interface-ip
<ip_address> command.
11. Enable wireless capabilities using the enable command.
12. Enable MDC capability using the controller mdc-capable.
13. Enter the domain password at the prompt.
Setting up VLANs
This section contains information and procedures for initial VLAN set up.
Related topics:
Creating a VLAN on page 10
Deleting a VLAN on page 10
Configuring VLAN name on page 10
Enabling automatic PVID on page 11
Configuring VLAN port settings on page 11
Configuring VLAN members on page 11
Setting up VLANs
Avaya WLAN 8100 Quick Start Guide August 20, 2010 9

Creating a VLAN
Use the following procedure to create a VLAN. A VLAN is created by setting the state of a
previously nonexistent VLAN.
To create a VLAN, use the following command from Global Configuration mode.
vlan create <1-4094> [name<line>] type {port | protocol-
ipEther2 | protocol-ipx802.3 | protocolipx802.2 | protocol-
ipxSnap | protocol-ipxEther2 | protocol-decEther2 | protocol-
snaEther2 | protocol-N etbios | protocol-xnsEther2 | protocol-
vinesEther2 | protocol-ipv6Ether2 | protocol-Userdef
<4096-65534>| protocol-RarpEther2}
Deleting a VLAN
Use the following procedure to delete a VLAN.
To delete a VLAN, use the following command from Global Configuration mode.
vlan delete <2-4094>
Configuring VLAN name
Use the following procedure to configure or modify the name of an existing VLAN.
To configure the VLAN name, use the following command from Global Configuration
mode.
vlan name <1-4094> <line>
Before you begin
10 Avaya WLAN 8100 Quick Start Guide August 20, 2010

Enabling automatic PVID
Use the following procedure to enable the automatic PVID feature.
To enable automatic PVID, use the following command from Global Configuration
mode.
[no] auto-pvid
Use the no form of this command to disable
Configuring VLAN port settings
Use the following procedure to configure VLAN-related settings for a port.
To configure VLAN port settings, use the following command from Global Configuration
mode.
vlan ports [<portlist>] [tagging {enable | disable | tagAll |
untagAll | tagPvidOnly | untagPvidOnly}] [pvid <1-4094>]
[filter-untagged-frame {enable | disable}] [filter-
unregistered-frames {enable | disable}] [priority <0-7>] [name
<line>]
Configuring VLAN members
Use the following procedure to add or delete a port from a VLAN.
To configure VLAN members, use the following command from Global Configuration
mode.
vlan members [add | remove] <1-4094> <portlist>
Setting up VLANs
Avaya WLAN 8100 Quick Start Guide August 20, 2010 11

AP Licensing
Before starting the access point commissioning process, check that AP licenses are installed
on the controller. Use the command show wireless controller license-info to
confirm that licenses has been installed successfully. The following is an example of the output
of this command:
Platform AP capacity : 256
Licensed AP capacity : 16 Locked
AP license count : 16
AP license used count : 1
If licenses have not been installed, do the following:
1. Obtain a license file for the controller.
2. Copy the license to a TFTP server.
3. Copy the license file to the controller using the command copy tftp license
address <controller_ip_address> filename <license_file_name>.
4. Reboot the controller.
Importing action commands
The import and export of action commands in ASCII configuration files is not supported in this
release. This includes commands such as radius secret and mdc-join. Action
commands that are part of a device configuration before an export operation will be excluded
during the export operation. Subsequent imports of the configuration file will not contain the
excluded commands. Excluded commands must be manually executed after the import
process.
This is very important to keep in mind especially in regards to configuring a new device or
updating a device that has been returned to factory defaults. Note the action commands that
were part of the pre-export configuration so they can be manually executed after the
configuration file is imported.
Before you begin
12 Avaya WLAN 8100 Quick Start Guide August 20, 2010

Chapter 2: WMS workflows
The following section provides workflows for commonly used WLAN Management System procedures.
This section contains the following topics:
•Configuring wireless profiles on page 14
•Adding an initial controller on page 13
•Adding an access point on page 14
•Applying policies on page 17
•Configuring VLAN mapping on page 15
•Configuring captive portals on page 16
•Configuring RADIUS on page 16
•Configuring voice networks
Adding a Mobility Domain
The following procedure is used to add a Mobility Domain.
1. Select the Configuration tab.
2. Right-click Mobility Domains.
3. Select Add Mobility Domain.
4. Enter the domain name in the Domain Name field.
5. Select the country of origin in the Country Code field.
6. Enter the base UDP port in the Base Port field.
7. Click Submit.
Adding an initial controller
The following procedure is used to add an initial controller to WMS. The initial controller will
be configured as the Mobility Domain Controller (MDC).
Avaya WLAN 8100 Quick Start Guide August 20, 2010 13

1. Log into WMS.
2. Select Mobility Domains, <Domain Name>, Devices, Controllers from the menu.
3. Click Join Domain.
4. Enter the system IP address in the System IP Address field.
5. Enter the MDC password in the MDC Password field.
6. Click Finish.
Adding an access point
The following procedure is used to add an access point.
1. Log into WMS.
2. Select Mobility Domains, <Domain Name>, Devices, APs from the menu.
3. Click Add.
4. Using the fields provided on the General and Radio tabs, enter the access point
configuration.
5. Click Add.
Configuring wireless profiles
The following procedure is used to configure wireless profiles.
1. Log into WMS.
2. Select Mobility Domains, <Domain Name>, Policy, Network Profile from the menu.
3. Perform one of the following Network Profile tasks:
• Create a new profile by clicking Add.
• Edit an existing profile by selecting it and clicking Edit.
• Copy an existing profile by selecting it and clicking Copy.
WMS workflows
14 Avaya WLAN 8100 Quick Start Guide August 20, 2010

• Delete an existing profile by selecting it and clicking Remove.
4. Using the fields on the General, Security and QoS tabs, configure the Network
Profile.
5. Click Update.
6. Select Mobility Domains, <Domain Name>, Policy, Radio Profile from the menu.
7. Perform one of the following Radio Profile tasks:
• Create a new profile by clicking Add.
• Edit an existing profile by selecting it and clicking Edit.
• Copy an existing profile by selecting it and clicking Copy.
• Delete an existing profile by selecting it and clicking Remove.
8. Using the fields on the General, 802.11, Data Rates, Auto RF and QoS tabs,
configure the Radio Profile.
9. Click Update.
10. Select Mobility Domains, <Domain Name>, Policy, AP Profile from the menu.
11. Perform one of the following AP Profile tasks:
• Create a new profile by clicking Add.
• Edit an existing profile by selecting it and clicking Edit.
• Copy an existing profile by selecting it and clicking Copy.
• Delete an existing profile by selecting it and clicking Remove.
12. Using the fields on the General and Networks tabs, configure the AP Profile.
13. Click Update.
Configuring VLAN mapping
The following procedure is used to configure VLAN mapping.
1. Log into WMS.
2. Select Mobility Domains, <Domain Name>, Devices, Controllers from the menu.
3. Select a controller from the list.
4. Click VLAN Mapping.
Configuring VLAN mapping
Avaya WLAN 8100 Quick Start Guide August 20, 2010 15

5. Using the fields provided, associate the mobility VLANs with local VLANs.
6. Click Update.
Configuring captive portals
The following procedure is used to configure captive portals.
1. Log into WMS.
2. Select Mobility Domains, <Domain Name>, Policy, Captive Portal.
3. Select General Settings from the menu.
4. Click Edit.
5. Use the fields provided, configure the global captive portal settings.
6. Click Update.
7. Select Profiles from the menu.
8. Click Add to create a new profile or Edit to edit an existing one.
9. Using the fields provided, configure the profile settings.
10. Click Update.
11. Select Mobility Domains, <Domain Name>, Policy, Mobility Profiles.
12. Click Add.
13. Enter the name of the mobility VLAN in the field provided.
14. Click Add.
15. Create a new network profile for captive clients.
16. Add the new network profile to an existing AP profile on the Networks tab.
17. Apply the new policy settings to the controller.
18. Create a new VLAN mapping for the captive portal settings.
Configuring RADIUS
The following procedure is used to configure RADIUS settings.
WMS workflows
16 Avaya WLAN 8100 Quick Start Guide August 20, 2010

1. Log into WMS.
2. Select Mobility Domains, <Domain Name>, Policy, Local Security DB from the
menu.
3. Select RADIUS Profiles from the menu.
4. Click Add.
5. Using the fields provided, enter the profile information.
6. Click Add.
7. Select the new profile.
8. Click Add in the RADIUS Profile Server(s) section of the screen.
9. Using the fields provided, enter the RADIUS Server information.
10. Click Add.
11. Select RADIUS Settings from the menu.
12. Click Edit.
13. Verify the global RADIUS settings.
14. Click Update.
15. Create a new network profile for the WPA or dynamic WEP clients.
16. Click Add.
17. Create an association between the network profile and the appropriate AP profile.
18. Click Update.
19. Apply the new policy configuration to the controller.
Applying policies
The following procedure is used to apply policies to an MDC.
1. Log into WMS.
2. Right click the Policy menu item.
3. Select Apply Policies.
4. Click Yes at the prompt.
Applying policies
Avaya WLAN 8100 Quick Start Guide August 20, 2010 17

WMS workflows
18 Avaya WLAN 8100 Quick Start Guide August 20, 2010

Chapter 3: Troubleshooting using CLI
The following section provides workflows for troubleshooting using the CLI. This section contains the
following topics:
•Enabling traps and logs on page 19
•Displaying system logs on page 20
•Troubleshooting client-related issues on page 20
•Troubleshooting AP-related issues on page 21
•Troubleshooting Layer 2 and 3 issues on page 22
Enabling traps and logs
Perform the following procedure to enable SNMP trap and logging functionality.
1. Log into the controller.
2. Press CTRL + Y on the keyboard to enter the console menu.
3. Select Command Line Interface from the menu.
4. Type the enable command to enter Privileged mode.
5. Type the configure terminal command to enter Configuration mode.
6. Set the logging level using the command logging level {critical |
informational | serious | none}.
7. Enable logging using the command logging enable.
8. Set the remote logging level using the command logging remote level
{critical | informational | serious | none}.
9. Set the IP address of the remote log server using the command logging remote
address <ip_address>.
10. Enable remote logging using the command logging remote enable.
11. Enable individual SNMP traps using the command snmp-server
notification-control <snmp_trap>. For a list of available SNMP traps use
Avaya WLAN 8100 Quick Start Guide August 20, 2010 19

the command show snmp-server notification-control. Repeat this step
for all traps that must be enabled.
12. Set the IP address of the SNMP server using the command snmp-server host
<ip_address>.
Displaying system logs
Perform the following procedure to display system logs.
1. Log into the controller.
2. Press CTRL + Y on the keyboard to enter the console menu.
3. Select Command Line Interface from the menu.
4. Type the enable command to enter Privileged mode.
5. Use the command show logging system to display logs concerning Layer 2
and Layer 3 operations.
6. Use the command show logging wireless-controller volatile to
display logs concerning controller operation.
Troubleshooting client-related issues
Perform the following procedure to troubleshoot client-related issues.
1. Log into the controller.
2. Press CTRL + Y on the keyboard to enter the console menu.
3. Select Command Line Interface from the menu.
4. Type the enable command to enter Privileged mode.
5. Use the command show wireless ap status to view the overall status of all
registered access points.
6. Use the command show wireless ap status <ap_mac_address> detail
to view detailed information about individual access points.
Troubleshooting using CLI
20 Avaya WLAN 8100 Quick Start Guide August 20, 2010