Epygi Quadro2x User manual

Using Quadro Features on IP Phones
on the Quadro LAN for 3.x Images
Revision Revised By Date
Quadro variants: Quadro IP PBXs
valid for
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tested with
SW version:
Filename: Quadro features on LAN IP Phones.doc
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Last saved: 6/3/2005 4:44 PM by Liana Badalyan
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Abstract: The document describes how to use the Quadro features on
supported SIP-phones. The configuration procedures of these phones are
beyond the scope of this document and are presented in separate
documents (refer to the Corresponding Phone Configuration for
Quadro 3.x Images).

Using Quadro Features on IP Phones on the Quadro LAN for 3.0.x Images
Table of Contents:
Using Quadro Features on IP Phones on the Quadro LAN for 3.x Images 1
1 Supported SIP Phones .................................................5
2 Quadro Features NOT Supported by SIP Phones ..........5
3 Feature Codes for SIP Phones ......................................6
3.1 PBX Services......................................................................6
3.2 Voice Mail Services .............................................................7
3.3 Auto Attendant Services ......................................................9
3.4 Administrator Login .......................................................... 10
3.5 How to Use Feature Codes ................................................. 11
3.5.1 To Use Busy Redial ..................................................... 11
3.5.2 To Call Back .............................................................. 11
3.5.3 To Block Last Caller .................................................... 11
3.5.4 To Switch DND Mode .................................................. 11
3.5.5 To Activate Forwarding Settings Locally ......................... 11
4 Snom190....................................................................12
4.1 General Notes .................................................................. 12
4.2 Feature Codes for the Snom 190 Phone ............................... 12
4.2.1 To Put a Call on Hold .................................................. 12
4.2.2 To Accept an Incoming Call (Call Waiting) ...................... 12
4.2.3 To Transfer a Call (Blind)............................................. 13
4.2.4 To Transfer a Call with Consultation .............................. 13
4.2.5 To make a Call Conference (Three Way Calling) .............. 13
5 Snom220....................................................................14
5.1 General Notes .................................................................. 14
5.2 Feature Codes for the Snom220 Phone ................................ 14
5.2.1 To Put a Call on Hold .................................................. 14
5.2.2 To Accept an Incoming Call (Call Waiting) ...................... 14
5.2.3 To Transfer a Call (Blind)............................................. 15
5.2.4 To Transfer a Call with Consultation .............................. 15
5.2.5 To make a Call Conference .......................................... 15
6 Polycom SoundPoint IP 300 .......................................16
6.1 General Notes .................................................................. 16
6.2 Feature Codes for the Polycom SoundPoint IP 300 Phone ....... 16
6.2.1 To Put a Call on Hold .................................................. 16

Using Quadro Features on IP Phones on the Quadro LAN for 3.0.x Images
6.2.2 To Accept an Incoming Call (Call Waiting) ...................... 16
6.2.3 To Transfer a Call (Blind)............................................. 16
6.2.4 To Transfer a Call with Consultation .............................. 17
6.2.5 To Make a Call Conference (Three-way Calling)............... 17
7 Cisco IP Phone 7960 ..................................................18
7.1 General Notes .................................................................. 18
7.2 Feature Codes for the Cisco 7960 Phone .............................. 18
7.2.1 To Put a Call on Hold .................................................. 18
7.2.2 To Accept an Incoming Call (Call Waiting) ...................... 18
7.2.3 To Transfer a Call (Blind)............................................. 18
7.2.4 To Transfer a Call with Consultation .............................. 19
7.2.5 To Make a Call Conference(Three Way Calling) ............... 19
8 Swissvoice IP 10S ......................................................20
8.1 General Notes .................................................................. 20
8.2 Feature Codes for the Swissvoice Phone .............................. 20
8.2.1 To Put a Call on Hold .................................................. 20
8.2.2 To Accept an Incoming Call (Call Waiting) ...................... 20
8.2.3 To Transfer a Call ....................................................... 21
8.2.4 To Transfer a Call with Consultation .............................. 21
9 IP Dialog SipTone II (ST201).....................................22
9.1 General Notes .................................................................. 22
9.2 Feature Codes for the IP Dialog Phone................................. 22
9.2.1 To Put a Call on Hold .................................................. 22
9.2.2 To Accept an Incoming Call (Call Waiting) ...................... 22
9.2.3 To Transfer a Call (Blind)............................................. 23
9.2.4 To Transfer a Call with Consultation .............................. 23
9.2.5 To Make a Call Conference........................................... 23
10 Aastra 480i ................................................................24
10.1 General Notes .................................................................. 24
10.2 Feature Codes for the Aastra 480i Phone.............................. 24
10.2.1 To Put a Call on Hold................................................. 24
10.2.2 To Accept an Incoming Call (Call Waiting) .................... 24
10.2.3 To Transfer a Call (Blind) ........................................... 25
10.2.4 To Transfer a Call with Consultation ............................ 25
10.2.5 To Make a Call Conference ......................................... 25
11 Sipura SPA-841 IP Phone...........................................26

Using Quadro Features on IP Phones on the Quadro LAN for 3.0.x Images
11.1 General Notes .................................................................. 26
11.2 Feature Codes for the Sipura SPA-841 IP Phone .................... 26
11.2.1 To Put a Call on Hold................................................. 26
11.2.2 To Accept an Incoming Call (Call Waiting) .................... 26
11.2.3 To Transfer a Call (Blind) ........................................... 26
11.2.4 To Transfer a Call with Consultation ............................ 27
11.2.5 To Make a Call Conference ......................................... 27
12 Iwatsu SIP Phone ......................................................28
12.1 General Notes .................................................................. 28
12.2 Feature Codes for the Iwatsu IP Phone ................................ 28
12.2.1 To Put a Call on Hold................................................. 28
12.2.2 To Transfer a Call (Blind) ........................................... 28
12.2.3 To Transfer a Call with Consultation ............................ 28

Using Quadro Features on IP Phones on the Quadro LAN for 3.0.x Images
1 Supported SIP Phones
For optimal compatibility with Quadro2x/4x/16x, we recommend you to use the following SIP phones on
the Quadro LAN:
• Snom 190, Snom 200, and Snom220
• Polycom Soundpoint IP 300SIP
• Cisco IP Phone 7960
I (ST201)
• Aastra 480i
• Sipura SPA-841 IP
• Swissvoice IP 10S
• IP Dialog SIP Tone I
2 Quadro Features NOT Supported by SIP Phones
Due to implementation characteristics specific to each SIP phone, some features of the Quadro could
not be Namely you cannot use the following Quadro features on any supported SIP
pho
. User password protection for incoming and outgoing calls
ct the indication type(s) on the phone. For detailed
information on the voice mail indication types supported by your SIP phone and how to activate them,
or other Quadro features not supported by a specific SIP phone (if any), refer to the General Notes
Moreover, if a particular
ature is supported both by the Quadro and a SIP phone, the Quadro feature have to be used. Using a
SIP phone feature not supported by the Quadro is left at the user’s own risk.
used on SIP phones.
ne:
1. Call Park/Pick up
2. Hotline
3
4. Distinctive ringing.
Voice Mail Indication types are configurable on the phone. To activate the voice mail indication feature
on the SIP phone connected to the Quadro LAN, enable the Lamp Indication checkbox on the Voice
Mail Settings page of the Quadro GUI, then sele
please refer to the User’s Manual of that phone.
F
part of the corresponding phone section.
Attention: We do not guarantee the correct functionality of a SIP phone feature if the Quadro has no
support for that feature (the feature is not configurable from the Quadro GUI).
fe
11 Jul. 05 CONFIDENTAL 5

Using Quadro Features on IP Phones on the Quadro LAN for 3.0.x Images
3 Feature Codes for SIP Phones
Please Note: All SIP phones connected to the Quadro LAN operate in routing mode. To establish a
call use routing patterns defined in the Routing Table (for how to create and use routing patterns, see
Call Routing in Manual-II: Administrator’s Guide for Qudro4x and Quadro16x).
The feature codes common to all supported SIP phones are presented below. The feature codes varying
from phone to phone are included in the Feature Codes section of the corresponding phone. These are
mainly the codes for PBX services accessible during a call: Call Waiting, Call Hold, Call Transfer
(Blind and with Consultation), and Call Conference (Three way Calling) services.
3.1 PBX Services
The current key combinations are used to navigate through Quadro services with the phone handset:
PBX Services accessible at the dial tone:
PBX Services Keys
Enter Voice Mail System *0
Redialing *1
Call back *2
Do Not Disturb *72
Block Last Caller (this feature has a
default timeout of 10 seconds after call
termination)
*73
Line Information *74
Administrator Login *75
Forwarding *4
*0
Enter Voice Mail Services:
*0
Exit Voice Mail
Services
*1
Go to the top
of
Voice Mail
Services Tree
*2
Go one level up in
Voice Mail
Services Tree

Using Quadro Features on IP Phones on the Quadro LAN for 3.0.x Images
3.2 Voice Mail Services
Navigation within the Voice Mailbox Services:
The Voice Mailbox Services are divided into 2 parts: New Messages and Modify System Messages.
Each of these parts has a hierarchy itself that is described below:
*0
Enter Voice Mail Services
1
New Messages Menu
3
Modify System Messages
1
Send a
Message or
Leave a
Reminder
2
Play
First
Message
3
Get
Date/Time
info
1
Greeting
Message
(GM)
2
End of
Greeting
Message
(EGM)
3
Incoming
Blocking
Message
(IBM)
4
Outgoing
Blocking
Message
(OBM)
5
Your Name
4
Play
Previous
Message
5
Play
Current
Message
6
Play Next
Message
1
Listen to
current GM
1
Listen to
current EGM
1
Listen to
current
IBM
1
Listen to
current
OBM
1
Listen to
current
Name
78
Play
Last
Message
9
Delete
Current
Message
2
Record a
New GM
2
Record a
New EGM
2
Record a
New IBM
2
Record a
New OBM
2
Record a
New Name
3
Restore
Default GM
3
Restore
Default EGM
3
Restore
Default
IBM
3
Restore
Default
OBM
3
Restore
Default
Name
*0
Reply or
Forward a
Message
#
#
Stop Recording or Playback
The New Messages mailbox has the following sub-hierarchy in the Reply or Forward a Message and
Send a Message or Leave a Reminder menu options:
0
Reply or Forward a Message
0
Call Back immediately 1 Reply by Voice Mail 2 Forward a Message
Dial Priority Level (0-9) or
press #to skip the priority selection
Dial
Destination Number
Dial additional
Destination Number
#
Record a
Message #
Record a Message
Dial Priority Level (0-9) or press #
to skip the priority selection

Using Quadro Features on IP Phones on the Quadro LAN for 3.0.x Images
1
Send a Message or Leave a Reminder
Dial
Destination Number
#
Leave a reminder
Dial additional
Destination Number
#
Record a
Message #
Record a Message
Dial Priority Level (0-9)
or
press #to skip the
priority selection
Dial Priority Level (0-9) or
press #to skip the
priority selection
Please Note: The service is restricted regarding sending a message to the PSTN destinations.
Priority Level is used to prioritize the replied or forwarded messages in the destination party's voice
mailbox. The message with the higher priority will be played first. 9 priority level is considered as
highest, 0 is lowest priority.
Voice Mail Services for Incoming Calls:
Calling to the extension's Voice Mailbox
0
(during the greeting message)
Calling to the ZeroOut destination
#
Skip the greeting message and
start Voice Mail recording

Using Quadro Features on IP Phones on the Quadro LAN for 3.0.x Images
3.3 Auto Attendant Services
Quadro's Auto Attendant offers Connection Services and Extensions Directory Services
supported by voice messages to navigate through. Extension numbers may be dialed directly. Remote
Enquiry and Call Relay are available using the appropriate feature code, but are not supported by
voice messages. Thus, they are hidden for external callers.
If incoming calls are routed to the Auto Attendant the user may access Auto Attendant Services by
calling the Quadro phone number from any external phone. Auto Attendant Services gives a possibility
to perform local and external calls, to access extension voice mailboxes using the following key
combinations:
Incoming Call to Auto Attendant or dial 00 locally Key
Combination
Connection Menu
establishes direct connection to the Quadro extensions
-
(already in)
Remote Access Menu
access to the extension voice mailboxes *0
Call Relay Menu
mainly for external calls (IP/PSTN), local calls are allowed also *1
Enhanced Call Relay Menu* *2
Extensions Directory
accesses Quadro extensions by spelling the extension's user name using
keypad on the phone
#
Leaves the Auto Attendant and gets a dial tone Not
Supported
*The Enhanced Call Relay Menu works like the Call Relay Menu with the following difference: It
allows to avoid hanging up and redo the entire dialing, if Quadro detects an error in the dialed number
or the user decides to cancel the call and start a new one: Entering the combination ** the call will be
interrupted and the user will get an invitation to make a new one. This is applicable during dialing, after
the ring tone has started, and after the call has been established.
Attention: This feature is available when accessing the auto attendant from the PSTN line for IP or
local calls and if calling to PSTN through the Auto Attendant. It is not available, if you have to go from
the first auto attendant to a second one to reach the called party.
Navigation within the Extension Directory Services while being in the Auto Attendant
#
for entering the Extensions Directory Services
Enter the desired name using the keypad of your
handset or press #to play all existing entries
Accept the dial #
Select the next matching name 1
Retry/Exit the Extensions Directory *

Using Quadro Features on IP Phones on the Quadro LAN for 3.0.x Images
3.4 Administrator Login
Administrator Login allows to modify Auto Attendant greeting message.
*75
Administrator's Login
1
Modify Auto Attendant
Regular Greeting
2
Modify Auto Attendant
Routing Greeting
1
Listen to Auto Attendant Regular
Greeting
1
Listen to Auto Attendant
Routing Greeting
2
Record Auto Attendant new
Regular Greeting
2
Record Auto Attendant new
Routing Greeting
3
Restore Auto Attendant default
Regular Greeting
3
Restore Auto Attendant default
Routing Greeting
#
Stop Recording or Playback
*0
Administrator's Logout

Using Quadro Features on IP Phones on the Quadro LAN for 3.0.x Images
3.5 How to Use Feature Codes
Below are short directions on how to use Busy Redial, Call Back, Block Last Caller, DND mode,
Forwarding Service common to all SIP phones supported by Quadro.
Please Note: For how to use Call Waiting, Call Hold, Call Transfer (Blind and with Consultation),
and Call Conference (also known as 3W Calling) services, see the Feature Codes section of the
corresponding phone.
3.5.1 To Use Busy Redial
Dial *1 and stay with the handset lifted. The connection will be established immediately when the called
destination answers the call.
A specific beep sound will be heard during the whole Redialing period (specified on the Redial Settings
page). A beep sound will be heard if no redialing is possible.
3.5.2 To Call Back
Dial *2. The system will call the last caller party.
The "The dialed number doesn't exist" voice message will be played if no call back is possible.
3.5.3 To Block Last Caller
Dial *73.
The last caller/called party will be blocked and added to the Blocked Incoming Calls table.
Attention: This service is available for 10 seconds after call termination. The only way to unblock the
blocked party is to go to the Blocked Incoming Calls Settings page. Blocking the caller with
anonymous caller ID (like anonymous@anonymous or similar) will lead to blocking all callers with
unknown caller address.
3.5.4 To Switch DND Mode
Dial *72. Your phone bell will be off during the period indicated in the Do Not Disturb Settings page.
Use the same key combination to disable DND service.
3.5.5 To Activate Forwarding Settings Locally
Dial *4. The service with the settings configured in the Call Forwarding Settings page will get
activated. Use the same key combination to deactivate the forwarding service.
If no forwarding type has been selected from the Call Forwarding Settings page or if there are no caller
addresses in the forwarding table, the system will prevent the activation of the forwarding service and a
voice message will ask you to configure forwarding settings first.

Using Quadro Features on IP Phones on the Quadro LAN for 3.0.x Images
4 Snom190
4.1 General Notes
Malfunction in the Voice Mail Tone Indication Feature: Voice mail tone indication remains on
SNOM SIP-phones even if there is no any new voice message.
To get rid of tone indication for played voice messages, please delete the messages immediately after
playing them.
Please Note: To keep played voice messages in your mailbox without getting tone notifications for
them, prefer Lamp Indication to the other types of voice mail indications. (The Voice Mail
Indication type is set on the Voice Mail Settings page of the corresponding extension.)
See also the Quadro Features NOT Supported by SIP Phones section.
4.2 Feature Codes for the Snom 190 Phone
Please Note: This section contains the feature codes only for Call Hold, Call Waiting, Call Transfer
(Blind and with Consultation), and Call Conference (Three Way Calling) services and serves as a
supplement to the Feature Codes for SIP Phones section. For a complete set of feature codes, the
section mentioned above should also be read.
PBX Services accessible during a call Keys/Soft Keys
Call Hold R/Hold
Call Waiting Key with a blinking LED
Call Blind Transfer and Call Transfer with
Consultation “Xfer”
1
Call Conference “Cnf.On”
4.2.1 To Put a Call on Hold
Press the R/Hold key during a call. This puts the call in progress on hold and provides a dial tone on
the line. You can make a second call. To resume the call on hold, press Hold again.
You can also put a call on hold and get a dial tone by pressing any free programmable function key (a
key with an LED on it).
4.2.2 To Accept an Incoming Call (Call Waiting)
Press the key with a blinking LED. This puts a call in progress on hold and receives an incoming call.
To terminate the current call and resume the one on hold, press Cancel. To put the current call on hold
and resume the held one, press the key with a blinking LED.
1
The names of soft keys are taken into inverted commas.

Using Quadro Features on IP Phones on the Quadro LAN for 3.0.x Images
4.2.3 To Transfer a Call (Blind)
During a call, press the soft key “Xfer”to hold the call partner and get a dial tone.
Dial the phone number to which the call is to be transferred to and press OK. The call partner on hold
will be transferred to the specified destination.
4.2.4 To Transfer a Call with Consultation
Press the Hold key to hold the call partner and get a dial tone.
Dial the phone number to which the call is to be transferred to. You may talk to the called party
(“consult”).
Press the function key “Xfer” to connect the call partner on hold to the called party.
4.2.5 To make a Call Conference (Three Way Calling)
During a call, press the Hold key to put the active call on hold.
As you get a dial tone, make a second call (or receive an incoming call).
Press the soft key “Cnf.On” to set a conference.
Press the function key “Cnf.Off”to disconnect the conference and drop the calls.

Using Quadro Features on IP Phones on the Quadro LAN for 3.0.x Images
5 Snom220
5.1 General Notes
Malfunction in the Voice Mail Tone Indication Feature: Voice mail tone indication remains on
SNOM SIP-phones even if there is no any new voice message.
To get rid of tone indication for played voice messages, please delete the messages immediately after
playing them.
Please Note: To keep played voice messages in your mailbox without getting tone notifications for
them, prefer Lamp Indication to the other types of voice mail indications. (The Voice Mail
Indication type is set on the Voice Mail Settings page of the corresponding extension.)
See also the Quadro Features NOT Supported by SIP Phones section.
5.2 Feature Codes for the Snom220 Phone
Please Note: This section contains the feature codes only for Call Hold, Call Waiting, Call Transfer
(Blind and with Consultation), and Call Conference (also known as 3W Calling) services and serves as a
supplement to the Feature Codes for SIP Phones section. For a complete set of feature codes, the
section mentioned above should also be read.
PBX Services Keys
Call Hold Hold or F1
Call Waiting Key with a blinking LED
Call Blind Transfer and Call Transfer with Consultation F2
Call Conference F3
5.2.1 To Put a Call on Hold
Press the R/Hold key during a call. This puts the call in progress on hold and provides a dial tone on
the line. You can make a second call. To resume the call on hold, press Hold again.
You can also put a call on hold and get a dial tone by pressing any free programmable function key (a
key with an LED on it).
5.2.2 To Accept an Incoming Call (Call Waiting)
Press the key a with blinking LED. This puts the call in progress on hold and receives an incoming call.
To terminate the current call and resume the first one, press Cancel. To put the current call on hold
and resume the held one, press the key with a blinking LED.
You may also reject the incoming call by pressing F4 or Cancel.

Using Quadro Features on IP Phones on the Quadro LAN for 3.0.x Images
5.2.3 To Transfer a Call (Blind)
During a call, press the key F2 to hold the call partner and get a dial tone.
Dial the phone number to which the call is to be transferred to and press OK. The call partner on hold
will be transferred to the specified destination.
5.2.4 To Transfer a Call with Consultation
Press the Hold key to hold the call partner and get a dial tone.
Dial the phone number to which the call is to be transferred to. You may talk to the called party
(“consult”).
Press the function key F2 (or, if configured on the phone GUI, simply hang up) to connect the call
partner on hold to the called party.
5.2.5 To make a Call Conference
During a call, press the Hold key to put the call in progress on hold.
As you get a dial tone, make a second call.
Press the function key F3 (or the key Conf)to set a conference.

Using Quadro Features on IP Phones on the Quadro LAN for 3.0.x Images
6 Polycom SoundPoint IP 300
6.1 General Notes
See the Quadro Features NOT Supported by SIP Phones section.
6.2 Feature Codes for the Polycom SoundPoint IP 300 Phone
Please Note: This section contains the feature codes only for Call Hold, Call Waiting, Call Transfer
(Blind and with Consultation), and Call Conference (Three Way Calling) services and serves as a
supplement to the Feature Codes for SIP Phones section. For a complete set of feature codes, the
section mentioned above should also be read.
PBX Services Soft Keys
Call Hold Hold
(the key is also possible)
Call Waiting Hold
Call Blind Transfer MoreÆTrnsfr ÆBlnd
Call Transfer with Consultation MoreÆTrnsfr ÆDialÆTrnsfr
Call Conference MoreÆConf ÆDial ÆConf
6.2.1 To Put a Call on Hold
During a call, press either the key Hold on the keypad or the soft key Hold. To resume the held call,
press Resume.
6.2.2 To Accept an Incoming Call (Call Waiting)
Put a call in progress on hold (see above).
Use the arrow keys on the keypad to receive a second call.
Press Answer to receive the call or Reject to reject it.
6.2.3 To Transfer a Call (Blind)
During a call, press the soft key More, then Trnsfr. This puts the current call on hold.
Press Blind to get a dial tone.
Dial the phone number to which the call on hold is to be transferred to and press Dial. You will be
disconnected automatically from both calls.

Using Quadro Features on IP Phones on the Quadro LAN for 3.0.x Images
6.2.4 To Transfer a Call with Consultation
During a call, press the soft key More, then Trnsfr. This puts the current call on hold.
Dial a phone number to which the call on hold is to be transferred to and press Dial. You may talk to
the called party (“consult”).
Press Trnsfr again to transfer the call on hold to the called number. You will be automatically
disconnected from both calls.
6.2.5 To Make a Call Conference (Three-way Calling)
During a call, press the soft key More, then Conf. This puts the current call on hold.
Dial a phone number to which the call on hold is to be transferred to and press Dial.
Press Conf to join both calls into a conference.

Using Quadro Features on IP Phones on the Quadro LAN for 3.0.x Images
7 Cisco IP Phone 7960
7.1 General Notes
See the Quadro Features NOT Supported by SIP Phones section.
7.2 Feature Codes for the Cisco 7960 Phone
Please Note: This section contains the feature codes only for Call Hold, Call Waiting, Call Transfer
(Blind and with Consultation), and Call Conference (Three Way Calling) services and serves as a
supplement to the Feature Codes for SIP Phones section. For a complete set of feature codes, the
section mentioned above should also be read.
PBX Services Soft Keys
Call Hold Hold
Call Waiting Answer
Call Blind Transfer MoreÆBldXfer
Call Transfer with Consultation MoreÆTrnsfr
Call Conference Conf
7.2.1 To Put a Call on Hold
During a call, press the Hold soft key.
To make a new call while another one is on hold, press the New Call soft key.
To resume the held call, press the Resume soft key.
7.2.2 To Accept an Incoming Call (Call Waiting)
Attention: To accept an incoming call while in a call, make sure that the call waiting service for that
extension is activated BOTH on the Quadro (Call HandlingÆCall WaitingÆEnable Call Waiting
Service) AND on the phone (SettingsÆCall PreferencesÆCall Waiting).
During a call, press the soft key Answer to put the current call on hold and receive an incoming one.
To switch between the calls, use arrow keys in the middle of the base unit. To terminate a call, press
the End Call soft key.
7.2.3 To Transfer a Call (Blind)
During a call, press the More then BldXfer soft keys. This puts the current call on hold and provides a
dial tone on the line.
Dial a phone number to which the held call is to be transferred to and press the Dial soft key. You will
be disconnected automatically as soon as the call reaches the destination number.

Using Quadro Features on IP Phones on the Quadro LAN for 3.0.x Images
7.2.4 To Transfer a Call with Consultation
During a call, press the More then Trnsfr soft keys. This puts the current call on hold and provides a
dial tone on the line.
Dial a phone number to which the held call is to be transferred to and press the Dial soft key. You may
talk to the called party (“consult’).
Press the soft key Trnsfr again to transfer the call on hold. You will be automatically disconnected from
both calls.
7.2.5 To Make a Call Conference(Three Way Calling)
During a call, press the soft key Conf. This puts the current call on hold.
Dial a third participant’s phone number and press the dial soft key Dial. You may talk to the called
party while the first one is on hold.
Press Join to set a conference with both parties. If you choose to terminate the conference by pressing
End Call, the two parties in the conference can still continue the call.

Using Quadro Features on IP Phones on the Quadro LAN for 3.0.x Images
8 Swissvoice IP 10S
8.1 General Notes
The Swissvoice IP 10S SIP-phone does not support the Three Way Calling feature.
The Blind Transfer feature is not working.
See also the Quadro Features NOT Supported by SIP Phones section.
8.2 Feature Codes for the Swissvoice Phone
Please Note: This section contains the feature codes only for Call Hold, Call Waiting, Call Transfer
(Blind and with Consultation), and Call Conference (also known as 3W Calling) services and
serves as a supplement to the Feature Codes for SIP Phones section. For a complete set of feature
codes, the section mentioned above should also be read.
PBX Services Soft Keys
Call Hold OK
Call Waiting OK
Call Blind Transfer Blind Transfer
(from Services)
Call Transfer with
Consultation
Transfer
(from Services)
8.2.1 To Put a Call on Hold
There are two options for putting a call on hold:
1 Press the key OK to put the current call on hold and get a dial tone. You may make a second call
while the first one is on hold.
or
2 Press the key with a white dot on and select the Hold sub-item by pressing OK. The party is put on
hold but a dial tone is not provided on the line.
To resume the held call, press OK again.
8.2.2 To Accept an Incoming Call (Call Waiting)
Press the key OK to put the current call on hold and accept an incoming call.
To terminate the current call and resume the held one, press the key C. To put the current call on hold
and resume the held one go one level up by the upward arrow key and press OK.