Epygi QX1000 Service manual

QX1000 Manual II: Administrator's Guide
Edition 1, October 2013
SW Release 5.3.30 and higher

QX1000 Manual II: Administrator's Guide
QX1000; (SW Version 5.3.x)
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Table of Contents
Manual I: see Installation Guide
Step-by-step guide to install and configure QX1000 basically.
Manual II: Administrator's Guide
About this Administrator's Guide.............................................................................................................. 4
QX1000’s Graphical Interface .................................................................................................................. 5
Administrator’s Main Page............................................................................................................................................ 5
Recurrent Buttons.......................................................................................................................................................... 6
Recurrent Functional Buttons ............................................................................................................................................ 6
Entering SIP Addresses Correctly....................................................................................................................................... 6
Administrator’s Menus............................................................................................................................ 7
System Menu ............................................................................................................................................................. 7
System Configuration Wizard .................................................................................................................................... 7
Uplink Configuration Wizard........................................................................................................................................ 9
Needed Bandwidth for IP Calls..............................................................................................................................10
System Security Management..................................................................................................................................11
Status...................................................................................................................................................................13
General Information ............................................................................................................................................13
Network Status...................................................................................................................................................13
Lines Status .......................................................................................................................................................15
Memory Status ...................................................................................................................................................17
Hardware Status.................................................................................................................................................17
SIP Registration Status........................................................................................................................................18
IP Lines Registration Status..................................................................................................................................18
License Status ....................................................................................................................................................19
IP Routing Configuration..............................................................................................................................................19
Configuration Management ..........................................................................................................................................20
Legible Configuration Management........................................................................................................................21
Events...................................................................................................................................................................22
Time/Date Settings.................................................................................................................................................25
Mail Settings..........................................................................................................................................................25
SMS Settings .........................................................................................................................................................26
Firmware Update....................................................................................................................................................27
Automatic Firmware Update .................................................................................................................................31
Networking Tools....................................................................................................................................................31
SNMP Settings .......................................................................................................................................................32
Diagnostics............................................................................................................................................................33
System Logs.......................................................................................................................................................34
System Logs Archive ...........................................................................................................................................35
Features................................................................................................................................................................35
Upload Language Pack ............................................................................................................................................36
Update Languages for IP Phones...........................................................................................................................37
User Rights Management.........................................................................................................................................37
Redundancy Settings ..............................................................................................................................................39
Users Menu ...............................................................................................................................................................41
Extensions Management..........................................................................................................................................41
User Extension Settings .......................................................................................................................................43
Pickup Group Extension Settings...........................................................................................................................51
Call Park Extension Settings .................................................................................................................................53
Paging Group Extension Settings...........................................................................................................................54
ACD Group Extension Settings..............................................................................................................................56

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Recording Box Extension Settings .........................................................................................................................59
Attendant Extension Settings................................................................................................................................61
Add Multiple Extensions .......................................................................................................................................67
Extension Codecs................................................................................................................................................68
Call Park and Directed Call Park Services ...............................................................................................................69
Barge In Service .................................................................................................................................................70
Upload Universal Extension Recordings ..................................................................................................................70
Upload Universal Extension Recordings - Hold music ...............................................................................................71
Recording Box ....................................................................................................................................................71
User Extension Bulk Import..................................................................................................................................72
Receptionist Management........................................................................................................................................73
Extensions Directory ...............................................................................................................................................78
Authorized Phones Database....................................................................................................................................79
Call Back Services...............................................................................................................................................80
ACD Management .....................................................................................................................................................81
Conferences Menu......................................................................................................................................................84
Conferences Management........................................................................................................................................84
Conference Statistics..................................................................................................................................................86
Mail Default Settings ..................................................................................................................................................88
Telephony Menu...........................................................................................................................................................89
Call Statistics ...........................................................................................................................................................89
RTP Statistics .....................................................................................................................................................92
FAX Statistics .....................................................................................................................................................93
SIP Settings.............................................................................................................................................................93
Host aliases for SIP .............................................................................................................................................94
Generate And Install New CA Root Certificate .........................................................................................................95
RTP Settings............................................................................................................................................................95
NAT Traversal Settings ...............................................................................................................................................96
Line Settings............................................................................................................................................................98
Supported SIP Phones .......................................................................................................................................100
Programmable Keys Configuration.......................................................................................................................100
Manage IP Phones Templates .............................................................................................................................101
IP Phones Logo.................................................................................................................................................102
FXS Gateway Management.................................................................................................................................102
Hot Desking .....................................................................................................................................................103
FXO Settings .........................................................................................................................................................103
ISDN Settings ........................................................................................................................................................104
External PSTN Gateways ..........................................................................................................................................109
Gain Control ..........................................................................................................................................................110
SIP Tunnel Settings .................................................................................................................................................110
Call Routing...........................................................................................................................................................111
Local AAA Table................................................................................................................................................117
Global Speed Dial Directory................................................................................................................................118
Allowed Characters and Wildcards.......................................................................................................................119
Best Matching Algorithm ....................................................................................................................................120
VoIP Carrier Wizard .................................................................................................................................................122
RADIUS Client Settings.............................................................................................................................................124
Voice Mail Common Settings ......................................................................................................................................125
Dial Timeout ..........................................................................................................................................................125
3PCC Settings........................................................................................................................................................126
RTP Streaming Channels ..........................................................................................................................................126
Call Recording........................................................................................................................................................126
Internet Uplink Menu....................................................................................................................................................129
Firewall ................................................................................................................................................................129
Advanced Firewall Settings.................................................................................................................................130
Filtering Rules...................................................................................................................................................130
IP Pool.............................................................................................................................................................131

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Network Menu ...........................................................................................................................................................133
DNS Settings .........................................................................................................................................................133
DHCP Server Settings ..............................................................................................................................................133
DHCP Advanced Settings....................................................................................................................................135
DHCP Settings for the VLAN Interface...........................................................................................................................135
Registration Form .......................................................................................................................................................136
Administrator’s Additional Features ..................................................................................................................................137
Incoming Call Blocking and Outgoing Call Blocking............................................................................................................137
Voice Mail Profiles ...................................................................................................................................................138
Logout ....................................................................................................................................................................140
Appendix: PBX Services for QX1000’s Administrator.....................................................................................................141
Appendix: Conference Services for Moderators and Participants.....................................................................................142
Appendix: Extension User's Welcome Page .............................................................................................144
Appendix: System Default Values..........................................................................................................145
Administrator Settings ..................................................................................................................................................145
Extension Settings ......................................................................................................................................................149
Appendix: Moderator's Menus ...................................................................................................................151
Conference Moderator’s Main Page .................................................................................................................................151
Conference Menu.....................................................................................................................................................152
Conference Progress .............................................................................................................................................152
Activate Conference..............................................................................................................................................154
Send Notification Mail............................................................................................................................................154
Recorded Conferences...........................................................................................................................................154
Conference Properties Menu......................................................................................................................................155
General Settings...................................................................................................................................................155
Recording Settings................................................................................................................................................156
Customization ......................................................................................................................................................156
Participants..........................................................................................................................................................157
New Participants Configuration ...........................................................................................................................159
Handset Added Participants Configuration ............................................................................................................160
Schedule .............................................................................................................................................................160
Appendix: Software License Agreement........................................................................................................162
Manual III: see Extension User's Guide
Describes detailed the menus available for extension users and includes further all call codes at a glance.

QX1000 Manual II: Administrator's Guide About this Administrator's Guide
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About this Administrator's Guide
The QX1000 Manual is divided into three parts:
•Manual-I: Installation Guide gives step-by-step instructions to provision the QX1000 and configure the phone extensions with the Epygi
SIP Server. After successfully configuring the QX1000, users will be able to make SIP phone calls to remote QX1000 devices, make local
calls from extension to extension and access the Internet from devices connected to the WAN.
•Manual-II: Administrator's Guide explains all QX1000 management menus available for administrators only. It includes a list of all System
Default Values.
•Manual-III: Extension User's Guide explains all QX1000 management menus available for extension users. A list of all call codes can be
found there, too.
This guide contains many example screen illustrations. Since QX1000 offer a wide variety of features and functionality, the example screens shown
may not appear exactly the same for your particular QX1000 as they appear in this manual. The example screens are for illustrative and explanatory
purposes, and should not be construed to represent your own unique environment.
QX1000’s Graphical Interface describes to the QX1000's graphical user interface and explains all recurrent buttons.
Administrator’s Main Page explains the Administrator's management pages according to the menu structure shown on the main page of the
QX1000 management.
Administrator’s Additional Features explains some input-options for administrators only that may be selected from the extension user's main
page.
Appendix: PBX Services for QX1000’s Administrator explains PBX features for administrator accessible from the handset.
Appendix: Extension User's Welcome Page includes a form that allows the administrator to inform his extension user with all individually needed
addresses and phone numbers.
Appendix: System Default Values lists all factory defaults.
Appendix: Moderator's Menus explains all menus that can be accessed and configured by conference moderators. (Applicable if the Conference
Server and/or Video Conferencing feature is activated on system.)
Appendix: Software License Agreement includes the contract for using QX1000's hardware and software.

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QX1000’s Graphical Interface
Administrator’s Main Page
When the administrator logs in, the QX1000 Management page is displayed with a table of active calls (including information about call peers, call
duration and start time) at the startup. The number of total active calls is displayed above the table. The button Terminate next to each active call is
used to terminate the corresponding call. The Start Recording button next to each active call (except for calls to Auto Attendant) is used to manually
start the recording of the corresponding call. Once the call recording is started, the button changes to Stop now used to manually stop the call
recording. The call recording can be restarted again if needed.
Fig. II: 1: QX1000 Management
Here the administrator may access the following settings and perform the actions:
By clicking on System, Users, Telephony, Conferences, Internet Uplink or Network the administrator may access the following settings in each
respective category and perform actions specific to each category.
The Install Checklist option in the Main Menu opens a page that lists the most useful actions and the corresponding hyperlinks for the QX1000’s
initial setup and configuration procedure. From this page you can be linked to the appropriate pages where the corresponding configuration can be
done. Here, you can also save your progress of QX1000’s setup by selecting the corresponding action’s checkbox and pressing Save.
System Menu
•System Configuration Wizard
•UplinkConfiguration Wizard
•System Security Management
•Status
•IP Routing Configuration
•Configuration Management
•Events
•Time/Date Settings
•Mail Settings
•SMS Settings
•Firmware Update
•Networking Tools
•SNMP Settings
•Diagnostics
•Features
•Upload Language Pack
•User Rights Management
•Redundancy Settings
Users Menu
•Extensions Management
•Receptionist Management
•Extensions Directory
•Authorized Phones Database
•ACD Management
Conference Menu
•Conferences Management
•Conference Statistics
•Mail Default Settings
Telephony Menu
•Call Statistics
•SIP Settings
•RTP Settings
•NAT Traversal Settings
•Line Settings
•FXO Settings
•ISDN Settings
•External PSTN Gateways
•Gain Control
•SIP Tunnel Settings
•Call Routing
•VoIP Carrier Wizard
•RADIUS Client Settings
•Voice Mail Common Settings
•Dial Timeout
•3PCC Settings
•RTP Streaming Channels
•Call Recording
Internet Uplink Menu
•Firewall
Network Menu
•DNS Settings
•DHCP Server Settings
•DHCP Settings for the VLAN
Interface
Registration Form
(in menu tree only)
Logout
The link Please Check Your Pending Events will be displayed on the administrator Main Menu page if new system events exist. The link leads to
the Events page that can be also accessed from the System menu.
The list of Users currently logged into the system is seen in the lower right corner of the Administrator's Main Menu. Information about IP address
user accessed QX1000 GUI from, the username user is logged in and the time until the next automatically logout is provided herein. The current
version of the QX1000's firmware and of its boot loader is also available here. The idle session timeout is set to 20 minutes. If no action is performed
during that time, user will be automatically moved to the Login page and will be requested to login again.

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Recurrent Buttons
Throughout this guide, you will see a variety of recurrent buttons. Below is a description of these buttons.
Button Description Button Description
This button leads back to the previous
page of a fixed sequence of pages (used
mainly in wizards).
This button returns you to the page you were
previously on.
This button leads forward to the next page
of a fixed sequence of pages (used mainly
in wizards).
This button confirms an operation you started
before.
This button discards the latest not yet
confirmed entries.
This button confirms an operation you chose
before.
This is the last button of a fixed sequence
of pages that completes and saves the
entries of an entire sequence.
This button discards an operation you chose
before.
This button opens the help page
belonging to the currently active QX1000
management page. This button saves the settings modified on the
currently active management page.
This button opens a window where the last
inserted IP addresses are listed. It allows
the user to make a quick selection of an IP
address that has been previously used.
This will avoid the user needing type it
again. The clipboard can hold up to 10 IP
addresses and a new IP address will
replace the oldest one from the list.
This button opens a window where the last
inserted SIP addresses are listed. It allows the
user to make a quick selection of an IP address
that has been previously used. This will avoid
the user needing type it again. The clipboard
can hold up to 10 SIP addresses and a new
SIP address will replace the oldest one from the
list.
Recurrent Functional Buttons
In connection with the tables, the following are the few buttons you will see:
Functional Button Description
Add Allows adding a new record to the displayed table. A new page will be displayed to enter any new settings.
Edit Allows modifying the settings of the record selected by a checkbox. Normally only one (1) record may be selected. A new
page will be displayed to enter the modified settings.
Delete Deletes the selected entry(s) of a table. A warning message will ask for confirmation before deleting an existing entry.
Select All Selects all table entry(s) for example for further deletion.
Inverse Selection Inverses (opposites) an existing selection of table entry(s). If no entries are selected, clicking the button will select all
records.
Refresh in... May be shown in the upper right corner of a page. It displays the number of seconds remaining until the next refresh of the
page will occur. It may be used to reload the page manually.
Most of the tables offer the option to sort the entries in ascending or descending order by clicking the headings of the columns. A small arrow next to
the column heading indicates the direction of sorting - upward or downward. The entries of the table can be selected by using the corresponding
checkboxes in order to edit or delete them.
Entering SIP Addresses Correctly
Calls over IP are implemented based on Session Initiating Protocol (SIP) on the QX1000. When making a call to a destination that is somewhere on
the Internet, a SIP address must be provided.
SIP addresses needs to be specified in one of the following formats:
“display name” <username@ipaddress:port>
“display name” <username@ipaddress>
username@ipaddress:port
username@ipaddress
username
The display name and the port number are optional parameters in the
SIP address. If a port is not specified, 5060 will be set up as the default
one. The range of valid ports is between 1024 and 65536.
A flexible structure of wildcards is allowed. In comparison with a
wildcard, the “?” character stands for only one unknown digit and the “*”
character stands for any number of any digits.
For your convenience, the following combinations can be used:
•*@ipaddress - any user from the specified SIP server
•username@* - a specified user from any SIP server
•*@* - any user from any SIP server
Please Note: Wildcards are available for caller addresses only. No
wildcard characters are allowed for called party addresses. Exceptions
are addresses in the Supplementary Addresses table that are used by
Outgoing Call Blocking and Hiding Caller Information Settings
services. To use “*” and “?” alone (as non wildcard characters), use “\*”
and “\?” correspondingly.

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Administrator’s Menus
System Menu
Fig. II-1: System Menu in Dynamo theme
Fig. II-2: System Menu in Plain theme
System Configuration Wizard
The System Configuration Wizard allows the administrator to define the QX1000’s Local Area Network settings and to specify regional
configuration settings to make QX1000 operational in its LAN. The System Configuration Wizard MUST be run upon QX1000's first startup to
make sure that it works properly in its network environment. The Wizard allows navigating through the following basic configuration parameters and
settings:
•System Configuration
•DHCP Server Settings
•Regional Settings and Preferences (see below)
•Emergency Codes and PSTN Access Codes Settings (see below)
DHCP Server Settings are described in the chapters below. The LAN
configuration and regional settings will be described later in this
chapter.
Please Note: It is strongly recommended to leave the factory
default settings if their meanings are not fully clear to the
administrator.
Fig. II-3: System ConfigurationWizard - Start page

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The System Configuration page contains the host name, IP
address and Subnet Mask information about the QX1000 LAN
interface. These settings make QX1000 available to the internal
network.
The System Configuration page offers the following input options:
Host Name requires a host name for the QX1000 device.
DNS suffix requires the LAN side domain name which the QX1000
belongs to.
IP Address requires the QX1000 host address for the LAN interface.
Subnet Mask requires the QX1000 host’s Subnet Mask.
Fig. II-4: System ConfigurationWizard - System Configuration page
The Regional Settings and Preferences are used to select settings
specific to the location of the QX1000
. This is important for the
functionality of the voice subsystem.
The Regional Settings and Preferences page has two drop down
lists to select the Location (country) and a corresponding Timezone.
QX1000 will support Daylight Savings (DST) correction if it is
available for the selected time zone.
This page also has a manipulation radio button group to choose:
•System Language –
selection is available only when the
custom Language Pack has been uploaded and it is used
to enable custom language for system voice messages or
returning back to the default language English.
•GUI Theme - selection used to select the GUI theme style
of the web based configuration pages.
•The Choose Theme on Login
checkbox indicates
whether the GUI theme selection radio buttons should be
displayed on the QX1000
Login page. Selecting the
checkbox will allow users to choose the GUI theme before
logging into the QX1000. Leaving the checkbox unselected
will require the administrator to run the System
Configuration Wizard to change the theme.
Fig. II-5: System ConfigurationWizard - Regional Settings page
The Emergency Codes andPSTN Access Codes Settings are
used to configure the emergency dial plan.
The Emergency Codes
text field requires the PSTN numbers of the
emergency or lifeline services. Multiple emergency codes, separated
by commas, can be inserted in this field. For each emergency code,
a routing pattern will be generated in the Call Routing Table, which
will allow faster and easier calls to emergency destinations.
The PSTN Access Code drop down list allows you to select the
prefix code for accessing the PSTN line in the routing mode. Dialing
the digits inserted in this text field will provide the PSTN dial tone
when dialed from the handset.
Fig. II-6: System ConfigurationWizard - Emergency Codes and PSTN Codes Settings page

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Uplink Configuration Wizard
The Uplink Configuration Wizard allows the administrator to configure the WAN interface settings and to adjust QX1000’s connectivity with an
external network. The Uplink Configuration Wizard MUST be run for QX1000 to be connected to the Internet.
All the settings of the Uplink Configuration Wizard are described
in the chapters below except those for the IP settings, which will be
described in this chapter.
Attention: It is strongly recommended not to change the factory
default settings if their meanings are not fully clear to an
administrator.
Fig. II-7: Internet Configuration Wizard - Start page
The Wizard allows navigating through the following basic configuration parameters and settings:
•Uplink Selection
•Ethernet/Vlan IP Configuration
•DNS Settings
The Uplink Configuration page allows you to select the QX1000‘s WAN interface connection type and its bandwidth settings. These settings will
make QX1000 available to the external network.
Depending on the Uplink Interface Type
selection, the page
following the Uplink Configuration page is different. Thus if VLAN
(if configured) is selected, the next page will be VLAN IP
Configuration, while selecting Ethernet will bring up the Ethernet
IP Configuration page.
The bandwidth provided by the ISP has to be specified in the text
fields Upstream Speed and Downstream Speed.This settings
allow the specification of the upstream and downstream speeds in
kbit/s, helping to assure the quality of IP calls. An IP call looses the
voice quality if there is no available bandwidth. When approaching
the limits of bandwidth capacity, another IP call will be declined.
The default entry in both fields is 1000000, the maximum bandwidth
of a 1000 MB Ethernet. You may see the required bandwidth in the
chapter Needed Bandwidth for IP Calls.
The Min Data Rate text field requires the amount of upstream
bandwidth that ought to remain for data applications even if voice
applications use the entire available upstream bandwidth. The value
selected here needs to be smaller than the upstream bandwidth
and is measured in kbit/s.
Fig. II-8: Internet Configuration Wizard - Uplink Configuration page
The Maximum Transfer Unit drop down list allows you to select the maximum packet size on the Ethernet (in bytes). MTU is used to fragment the
packets before transmitting them to the network. The MTU preferred value is dependent on the Ethernet connection. The default MTU size is 1500
Bytes for Ethernet.

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The Ethernet IP Configuration page is only displayed if Ethernet
has been selected to be the uplink protocol. It offers the following
components:
IP Address requires the IP address for the QX1000 WAN interface.
Subnet Mask requires the subnet mask for the QX1000 device
WAN interface.
Default Gateway requires the IP address of the router where all
packets are to be sent to, for example, to the router of the provider.
Please Note: DHCP referred to here is the one that runs on the
provider’s side and not the QX1000’s personal DHCP server.
The VLAN IP Configuration page is only displayed if VLAN has
been selected to be the uplink protocol and requires the VLAN IP
address of the default gateway.
Fig. II-9: Internet Configuration Wizard - WAN IP Configuration page
The DNS Settings page provides the option of setting up a name
server for the QX1000. It offers the following components:
•The Nameserver text field requires the IP address of an
external name server.
•The Alternative Nameserver text field requires the IP
address of the secondary name server. The Alternative
Nameserver is used if the main name server cannot be
accessed.
Fig. II-10: DNS Settings page
Needed Bandwidth for IP Calls
The bandwidth required by an IP call depends on the codecs used and these specifications are listed in the tables below:
Required Bandwidth for Standard Packets:
Packet
Size in
msec.
Needed bandwidth in kbit/s using the Codecs:
G.711u/G.711
a
G.726-16 G.726-24 G.726-32 G.726-40 G.729a iLBC-
13.33
G.722 G.722.1
10
105
58
66
74
82
50
-
105
74
20
84
37
45
53
61
29
-
84
53
30
76
30
38
45
53
22
27
76
45
40
74
27
34
42
50
19
-
74
42
50
71
25
32
40
48
17
-
71
40
60
67
22
30
37
45
15
20
67
37

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Needed Bandwidth for Encrypted Packets when using a SRTP:
Packet
Size in
msec.
Needed bandwidth in kbit/s using the Codecs:
G.711u/G.711a G.726-16 G.726-24 G.726-32 G.726-40 G.729a iLBC-
13.33
G.722 G.722.1
10 114 66 74 82 90 58 - 114 82
20
89
41
49
57
65
33
-
89
57
30
81
33
41
49
57
26
31
81
49
40 76 28 36 44 52 20 - 76 44
50 74 26 34 42 50 18 - 74 42
60 72 24 32 40 48 16 22 72 40
Required Bandwidth for Encrypted Packets when a VPN is used:
Packet
Size in
msec.
Needed bandwidth in kbit/s using the Codecs:
G.711u/G.711a G.726-16 G.726-24 G.726-32 G.726-40 G.729a
iLBC-
13.33
G.722 G.722.1
10
148
98
105
118
124
92
-
148
118
20
105
59
65
74
81
49
-
105
74
30
90
43
52
60
66
35
41
90
60
40
85
38
45
53
61
30
-
85
53
50
80
34
41
48
56
26
-
80
48
60
74
29
37
45
52
22
26
74
45
System Security Management
The System Security Management offers a possibility of managing the global security levels, running the system security diagnostics program and
receiving complete reports on the QX1000 configuration security. It includes three pages- the System Security Settings page, System Security
Diagnostics page and the SIP IDS Settings page.
The System Security Settings page includes the following
components:
The Security Level table - allows selecting the Security Level
defining requirements to the IP Lines' password strength and
the Security Report granularity. The security levels are as
follows:
•Low - There are no specific restrictions on the
strength of the saved password. Only the critical
warnings on the Call Routing Rules to PSTN and IP-
PSTN, disabled Firewall and IDS will be generated in
Security Report.
•Medium - The minimum strength of the IP Line
passwords should be "good". The Security Report
will generate warnings on all unsecured Call Routing
rules, IP Line passwords, Firewall level (if it is set to
lower than "Medium") and disabled IDS.
•High -
The minimum strength of the IP Line
passwords should be "strong". The Security Report
will generate warnings on the IP Line passwords,
disabled IDS, unsecured SIP, and unsecured
Routing Rules to SIP, PSTN and IP-PSTN and also
regarding the Firewall level if it is set to lower than
"High". Fig. II-11: QX1000 System Security Management page
The System Security Diagnostics page allows running the security audit and getting the security reports. The Start Security Audit functional
button is used for running the security audit. The QX1000 security audit is a security reporting system, which generates the warnings regarding the
QX1000's weaknesses relative to the selected Security Level. The warnings may vary depending on the selected global security level. The security
audit will detect the security related configuration issues in Firewall, IP Line passwords, Call Routing and extension settings.

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The output of security audit may look as follows:
Start security audit...
Checking...
Firewall ... done
IP Lines ... done
Call Routing ... done
Extensions ... done
Users ... done
Settings do not correspond to selected security
level.
You can view the complete report by clicking the
'Show the latest security report' link below.
Fig. II-12: QX1000 System Security Diagnostics page
The Show the latest security report link allows to display the last security audit report. This page also contains the following useful links to adjust
the system security:
•User Rights Management
•IP Line Settings
•Firewall
The SIP IDS Settings
page includes the following
components:
Enable SIP IDS checkbox selection allows to prevent the SIP
attacks.
The Add the IP address into the Blocked IP list in Firewall
checkbox allows to block SIP attacker’s IP address. SIP
attacker’s IP address will be blocked by QX1000 Firewall and
will be added on the Firewall Blocked IP List table.
The Discard SIP messages from IP address for checkbox
allows to discard the accumulated SIP messages from the
QX1000
SIP cash after defined timeout (default timeout value
of “Discard SIP messages from IP address for” service is 32
seconds).
Fig. II-13: QX1000 System Security Diagnostics page

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The Exceptions link leads to the Exceptions for SIP IDS
page where user can require the trusted IP address(es) that
can't be blocked.
Add opens the page Exception IP- Add Entry, where a
trusted IP address can be established.
Delete removes the selected entries from the IP address table.
Select all selects all entries of the table.
Inverse Selection
inverses the current selection (if no record
is selected, clicking on inverse selection will check all records).
Fig. II-14: QX1000 Status - General Information page
Status
The system status window displays non-editable tables providing extensive system status information about QX1000: General Information, Network
Status,Lines Status, Memory Status, Hardware Status, SIP Registration Status,IP Lines Registration Status and License Status. The links on this
page lead to device Transfer Statistics, user mailboxes and supplementary services configuration pages.
The System Status page has several tables providing system information.
General Information
The General Information page includes the following information:
•Uptime duration - Period QX1000 is running since
last reboot.
•Device hostname -QX1000 device host name.
•QX1000 Operating System - QX1000 operating
system version.
•Application Software - Software and file system
versions of the QX1000.
•Language Pack – this field is present only when the
custom
language pack is uploaded and it indicates
the version.
Fig. II-15: QX1000 Status - General Information page
Network Status
The Network Status page includes the following information
about Interfaces:
Interface Name lists the Network interfaces available on the
QX1000 (LAN, VLAN, DSP).
IP Address lists the IP addresses corresponding to each
network interface.
Subnet Mask lists the subnet masks corresponding to each
network interface.
Properties will list either the MAC address corresponding to
each network interface on the QX1000.
Monitor includes links to survey LAN, VLAN and DSP traffic
correspondingly. The selection of these links will open a new
window with a table of network traffic statistics on the following
selected interfaces:
Fig. II-16: QX1000 Status Network Status page

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•Received Bytes
•Received Packets
•Received Errors
•Received Drop Errors
•Received Overrun Errors
•Received MultiCast Packets
•Transmitted Bytes
•Transmitted Packets
•Transmitted Errors
•Transmitted Drop Errors
•Transmitted Carrier Errors
•Transmitted Collisions
When opening the corresponding interface statistics window, no traffic values are displayed at first. After opening the window, the tables will serve as
a counter and traffic statistics will be updated every minute.
DNS Server, Alternative DNS Server and Default Gateway - these display the QX1000 settings corresponding to what has been configured with
the System Configuration Wizard.
Services (NTP Server and Client, DHCP Server, Firewall) statuses: shows if they have stopped or if they are still running.
Transfer Statistics - link to the Transfer Statistics page.
The Transfer Statistics page shows a user-defined statistics
table with the transmit/receive value (criteria), interface type
and time period. It contains the following components:
Time range of statistic table - the drop down list includes the
period (in days) statistics data that is to be collected and the
corresponding diagram charts that are to be built.
When Show also as readable values checkbox is selected,
an additional table with statistics values will be displayed on
the next page.
Fig. II-17: Transfer Statistics page

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The area Receive Values provides the following:
•Receive Bytes - number of received bytes.
•Receive Packets - number of received Ethernet
packets.
•Receive Errors - number of received packets
containing errors.
•Receive Drop Errors - number of received packets
that have been discarded.
•Receive Overrun Errors - number of received
overrun errors that occur when the receive buffer is
not large enough to hold all incoming packets. This
error usually appears due to a slow receiving
system.
•Receive MultiCast Packets - number of received
broadcast packets.
The area Transmit Values provides the following:
•Transmit Bytes - number of transmitted bytes
•Transmit Packets - number of transmitted Ethernet
packets.
•Transmit Errors - number of transmitted packets
containing errors.
•Transmit Drop Errors - number of transmitted
packets that have been discarded.
•Transmit Carrier Errors - number of transmit
carrier errors that occur due to a defective or lost
connection on the Ethernet link.
•Transmit Collisions - number of transfer errors that
occurred during a simultaneous packet transmission
from both sides.
Fig. II-18: Transfer Statistics Diagram Chart
To see the Transfer Statistics Diagram Charts, select the desired criteria and click Save to generate the corresponding chart and the table
showing the transfer statistics values (if enabled). The letters M(millions) and K(thousands) used in the legend of the displayed diagrams show the
total number of specified criteria. The Reset Statistics button is used to reset the chart and the table (if enabled).
Lines Status
The QX1000 Status - Lines Status page shows the current status of each IP lines including details of the attached extension. Since only one line of
information can be displayed at a time, the IP Line functional buttons are used to navigate through the information regarding other lines.
The Lines Status table displayed for IP lines includes a group of static and dynamic parameters. Static parameters are always displayed. Dynamic
parameters only appear when an event takes place on the extension.

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Static Parameters:
Extension shows the extension number of the selected telephone
line.
Display Name shows the corresponding name.
Phone State may have the value On Hook or Off Hook. For IP
Line Status, this field may additionally have Not Configured and
Temporary Offline values.
Number of Active Calls shows the number of calls that are
currently present on the phone.
Dynamic Parameters:
Call State shows the current state of the extension (in voice mail,
in call, waiting, busy, call out, ring in, etc.).
Caller Party
appears when a call is received and indicates the
caller extension and the IP address or a phone number, depending
on type of call.
Called Party appears when a call is placed and indicates the
destination extension and the IP address or a phone number,
depending on type of call.
Call Type shows whether the call is Internal or External and
whether it is a PSTN call, PBX call or IP call.
Call Start Time shows the call start date and time.
Call Duration shows the current call duration.
Fig. II-19: Lines Status - Lines Status page upon established call
RX Codec shows the codec used to encrypt the incoming packets. TX Codec shows the codec used to encrypt the outgoing packets. If RX and TX
codecs are the same, only one Codec field will be displayed.
For IP Line Status, the following dynamical parameters appear on this page:
Username shows the IP phone’s client name registered on the QX1000.
Last Registered shows the date and time, the corresponding IP phone has been last registered on the QX1000.
Expires In shows when the last registration of the IP phone will expire.
Binding IP Address shows the IP address of the IP phone within the QX1000’s LAN network.
The list of supplementary services provides the following additional status information for each telephone line: Enabled or Disabled.
For Incoming and Outgoing Call Blocking, Speed Calling, Hiding Caller Info, Voice Mailbox and Group List services, the number of Entries
will be displayed in the corresponding service table. For Voice Mail Service, the voice mailbox configuration mode is displayed here.
This allows administrator to view the status and to be notified about services running on QX1000 for every line. The services are designed as links
that guide the administrator to the corresponding service page of the selected user.

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Memory Status
The Memory Status page includes tables with the available User
Space information for each extension. These tables display the
space used by the voice mailbox and uploaded/recorded system
greetings. It shows the free and total space (counted in
minutes/seconds) for every extension. This page includes the
following information:
Memory Size shows total memory space (counted in
minutes/seconds) available on the QX1000 and assigned to all
extensions.
The table’s links lead the administrator to the extension settings
page where User Space may be altered.
The System Memory row indicates the space occupied by the
universal extension recordings. Link refers to the Upload Universal
Extension Recordings page where universal extension system
messages may be uploaded.
Call Statistics shows the current number of calls with recorded
statistic entries.
Conference Memory Status shows total memory space (counted
in minutes/seconds) available on the QX1000.
The table’s links lead the administrator to the conference
extension settings page where Total Space for the corresponding
conference extension may be altered.
Fig. II-20: Memory Status page
Hardware Status
The Hardware Status table displays a list of the hardware devices
and parts present and currently available on the QX1000 board.
The hardware device version number and additional comments
about its state are indicated here.
Fig. II-21: Hardware Status page

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SIP Registration Status
The SIP Registration Status is a table displaying the SIP
registration information of the QX1000 extensions.
The table contains a list of all the registered extensions of the
QX1000, SIP registration name for each extension, addresses of
SIP servers where they are registered (if applicable), whether or not
it is registered for each extension, and the registration date and
time.
By clicking on the row heading, the table will be sorted by the
selected column. When sorting (ascending or descending), arrows
will be displayed next to the column heading.
The links inside the table will link you to the Extensions
Management page where the SIP registration settings may be
altered.
The Detected Connection Type field displays the connection type
QX1000 currently is acting in (direct connection or behind NAT). If
QX1000 is acting behind NAT, the NAT machine IP address is also
displayed.
The Registered IP Lines
table lists the IP lines and remote
extensions registered on the QX1000. The table indicates the actual
IP addresses of the remote devices, the usernames by which the
devices have been registered on the QX1000
, as well as the
registration status information.
The SIP Tunnels to Slave Devices and SIP Tunnels to Master
Devices tables list the SIP tunnels between local and the remote
QX1000s (see SIP Tunnel Settings). The SIP Tunnels to Slave
Devices table lists those tunnels where local QX1000 acts as a
master. The SIP Tunnels to Master Devices table lists those
tunnels where local QX1000 acts as a slave.
Fig. II-22: SIP Registration Status page
IP Lines Registration Status
The IP Lines Registration Status displays a table with the IP Lines
registration information on the QX1000.
The table lists the IP lines and remote extensions registered on the
QX1000. The table indicates the actual IP addresses of the remote
devices, the usernames by which the devices have been registered on
the QX1000, as well as the registration status information.
Subscription Count field indicates used and allowed number of
subscriptions for all IP phones registered on the QX1000. Subscriptions
are events originated by IP phones when watching other extensions or
SLAs on the QX1000 and when monitoring voice mailbox for new
received voice mails.
Fig. II-23: SIP Registration Status page
When the allowed number of subscriptions is reached, no new subscriptions are possible. Typically the number of subscription should be keep
reasonably below the maximum allowed number, to avoid losing subscriptions. Thus, in case the actual subscription number is close to the limit,
configuration of IP phones should be adjusted to decrease the number of total subscriptions on the QX1000.
Used Subscription Distribution field indicates IP phone's subscriptions distribution among BLF (Busy Lamp Field) subscriptions, which are used
for watching extensions and SLAs on IP phones, and MWI (Message Waiting Indication) subscriptions, which are used for voice mailbox status
indication on the phone.

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License Status
The License Status page displays a table with all available
licenses on the QX1000 and the corresponding settings for each
license (Currently only QCM and DCC license statuses are
displayed).
This page includes the following information:
Type indicates the type of the license available on the QX1000.
Count indicates the number of the corresponding licenses
available on the QX1000.
In Use indicates the number of used licensed from the total
available licenses.
Extension lists the extensions that are using the corresponding
license. Links in this column move to the corresponding service
configuration page for the extension.
Fig. II-24: License Status page
IP Routing Configuration
Routing is used to relay information across the Internet from a source to a destination. Along the way, at least one intermediate node is typically
encountered. Routing is different than bridging. The main difference between bridging and routing is that bridging operates at the OSI Data Link
Layer (Level Two Media Access Control Layer) and routing operates at OSI Network Layer (Level Three).
QX1000’s IP Routing service allows you to route IP packets from one destination to another (or to a specified router) through QX1000.
The IP Routing Configuration page is used to make IP Static and IP Policy routes for IP packets routing. This page consists of three tables. Entries
in the tables are color coded according to the state of the route. For example, yellow indicates disabled routes, green indicates successful routes and
red indicates routes with an error.
IP Static Routes are used to forward IP packets from the
Network, where the QX1000 is co
nnected, to the specified
destination.
The IP Static Routes table displays all established IP static
routes with their parameters: Target State
for the state of the
route (enabled or disabled), Actual State for the state of the route
connection (up, down or erroneous), Route To for the subnet
where the incoming packets should be routed to and Via IP
Address for the router IP address where incoming packets should
be routed through.
Add opens the Add IP Static Route page where a new static
route can be established.
Enable/Disable is used to activate and deactivate a selected
route(s). At least one route should be selected in order to use
these functions, otherwise the following error message will
appear: “No record(s) selected.”
Fig. II-25: IP Static Routing table
The Add IP Static Route page offers the following components:
Route To
requires the IP address and subnet mask for the
destination the IP packet should be forwarded to.
Via IP Address requires the IP address of the subsequent router
for IP packet forwarding to the specified destination.
Attention:
The rule with the longest subnet (smallest IP range)
will take effect when having two or more IP Static routing rules
with the coinciding subnets.
Fig. II-26: Add IP Static Routing page
IP Policy Routes allow IP packets forwarding to the specified router depending on the source IP address as well as defining the priority for the
current routing rule.