Avaya IP Office Phone Manager User manual

IP Office - Job Aid
Voicemail Pro Manual Call Recording
Summary
Once Voicemail Pro is installed, users are able to trigger manual call recording via
there phone or through the IP Office applications. This document looks at the
various methods that can be used and at those settings avaiable to adjust how
manual call recording operates.
For details of automatic call recording, refer to "Job Aid 062: Voicemail Pro Auto-
Recording".
076 Issue 1 (2nd December 2003)

Voicemail Pro Manual Recording Introduction
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IP Office - Job Aid 076 Issue 1 (2nd December 2003)
Voicemail Pro Manual Recording
Introduction
Voicemail Pro can be used to record calls where the call recording is
manually triggered by a user.
• Advice on Call Recording (AOCR):
Depending on the IP Office's location, it may be a local or national
requirement to warn those involved in a call that they are being
recorded. One method to do this is to enable the AOCR message
provided by the Voicemail Pro server.
• Conference Capacity:
Call recording utilizes conferencing and so is subject to the available
conferencing capacity of the IP Office system.
• Recording Duration:
Recording is limited to the maximum message length set on the
Voicemail Pro system.
• Recording Auto End:
Recording is automatically stopped if the call being recorded is parked
on put on hold. If a conference call is being recorded, recording
automatically stops when a new party joins the conference.
• Customization:
The recording process can be customized to alter where the recordings
are placed. See "Customising Manual Recording" on page 7.

Voicemail Pro Manual Recording Manager Configuration
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IP Office - Job Aid 076 Issue 1 (2nd December 2003)
Manager Configuration
Recording Destinations
Manager can be used to specify where recordings triggered by a user are
placed.
1. Within IP Office Manager, click on to receive the IP Office's
configuration.
2. Click on User to display the current entries.
3. Select and double-click on the entry for which you want to alter the
manual recording destination.
4. Select the Voice Recording tab.
5. In Manual Recording Mailbox use the drop-down list to select which
mailbox should be used to contain recordings triggered by the user.
6. Click on OK.
7. Click on to send the configuration back to the IP Office. If user, hunt
group and/or account codes were the only changes made, select
Merge Config.
Recording Indication
Some Avaya telephones indicate when a call is being recorded by
displaying REC. This can be suppressed by switching on the Manager
setting System | System | Hide auto record.

Voicemail Pro Manual Recording Voicemail Pro Configuration
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IP Office - Job Aid 076 Issue 1 (2nd December 2003)
Voicemail Pro Configuration
For default auto-recording operation, no additional configuration of
Voicemail Pro is required following installation. The only option that may be
required is the "advice on call recording" prompt.
• The prompt is the file "aor_00.wav". This is located in the appropriate
c:\Program Files\Avaya\IP Office\Voicemail Server\WAVS sub-folder
for each language on the Voicemail Pro server.
Additionally the maximum recording time is controlled by the maximum
message length setting for Voicemail Pro. This can also be adjusted.
1. Within Voicemail Pro, click on or select Administration |
Preferences | General.
2. Click on Play Advice on Call Recording to switch this option on
(ticked) or off (unticked).
3. Adjust the maximum recording length using Max. Message Time
(secs).
4. Click on OK.
5. Click Save & Make Live.

Voicemail Pro Manual Recording Triggering Manual Call Recording
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IP Office - Job Aid 076 Issue 1 (2nd December 2003)
Triggering Manual Call Recording
Phone Manager Pro
Users can trigger call recording using Phone Manager Pro.
When on a call, press F5 to start recording or select Function | Start
Recording.
To end recording select Function | Stop Recording.
For Phone Manager Pro users working in Agent mode, the and
actions are also shown as buttons on the Phone Manager Pro toolbar.
SoftConsole
SoftConsole users can manually trigger recording using the button on
the toolbar or by selecting Action | Start Recording.
This action toggles and so is also used to stop recording.
2030/2050 Telephones
During a call, users of these phones can press SCROLL and then
•RECORD to trigger manual recording.
4400 and 6400 Series Phones
Phones in these series with a Menu key can manually trigger call recording
by selecting Menu | Menu | Func | Recor.
Using DSS Keys
The call record function can be programmed against a DSS key.
To set a DSS key for manual recording:
1. Open Manager and select the user.
2. On the Button Programming tab, select the required DSS key and for
the Action select Advanced | Call | CallRecord.
3. Merge the new settings back to the system.
To use the DSS key:
1. Place the current call on hold and then press the DSS key.
2. The held call is reconnected and recording is started.

Voicemail Pro Manual Recording Triggering Manual Call Recording
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IP Office - Job Aid 076 Issue 1 (2nd December 2003)
Using Short Codes
The shortcode feature "CallRecord" can be used to trigger recording of
calls to Voicemail Pro.
To record your own calls
The following example shortcode can be setup as a user shortcode or a
system shortcode. In either case it will trigger recording into the user's
designated mailbox.
To use the shortcode, place the call on hold and dial *95. The call is
automatically reconnected and recording begins.
• Shortcode: *95
• Telephone Number: Blank
• Line Group ID: 0
• Feature: CallRecord
To record other calls
The following is an example shortcode for recording a call involving a
specific extension. You do not have to be in conference with or part of the
call in order to use this shortcode - therefore this shortcode should only be
setup as a user shortcode for trusted users.
• Shortcode: *96*N#
• Telephone Number: N
• Line Group ID: 0
• Feature: CallRecord

Voicemail Pro Manual Recording Customising Manual Recording
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IP Office - Job Aid 076 Issue 1 (2nd December 2003)
Customising Manual Recording
Normally auto-recording is performed by the Voicemail Pro server as a
default task. However, a module named AutoRecord can be used to
customise the operation of auto-recording.
• Note:
If an Record module is created, it overrides the default record
operation. Therefore it must at minimum emulate the default manual
recoding process of placing recordings into the mailbox of the user who
triggered recording. For example, in the module callflow shown below,
the isten action is set to $UUI.
• The $UUI Variable:
The $UUI variable is supported from Voicemail Pro 1.3.15 onwards.
Whenever recording is triggered, $UUI contains the user name of the
user who that triggered the recording process.

Voicemail Pro Manual Recording Customising Manual Recording
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IP Office - Job Aid 076 Issue 1 (2nd December 2003)
Performance figures and data quoted in this document are typical, and
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© 2003 Avaya Inc. All rights reserved.
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