Avaya Unified Messenger User manual

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Avaya Solution & Interoperability Test Lab
Sample Avaya Unified Messenger™ Configuration with
Cisco CallManager Using the Cisco DPA 7610 Voice Mail
Gateway- Issue 1.0
Abstract
These Application Notes describe the configuration for an Avaya Unified Messenger™ server
providing voice mail services for a Cisco CallManager using a Cisco Digital Phone Adapter
(DPA) Voice Mail Gateway. The Cisco DPA 7610 provides digital line emulation. These
lines appear as IP Phones to CallManager, and connect to a Dialogic D/82JCT-U board in the
Unified Messenger Server. The DPA 7610 translates the messaging between the Unified
Messenger Server and the CallManager, and provides a message waiting interface between
CallManager, Unified Messenger, and the IP Phones. These Application Notes were written in
response to a request from UCS.

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1. Introduction
These Application Notes describe the configuration for the Avaya Unified Messenger™ Server
and Cisco CallManager using the Cisco DPA 7610 Voice Mail Gateway. The Cisco DPA 7610
provides digital line emulation and is connected to the UM server via a Dialogic D/82JCT-U
digital line emulation board.
A companion product, the Cisco DPA 7630, provides digital line emulation for the Avaya 7405D
terminals. This DPA also interfaces with the D/82JCT-U, but was not used in this configuration.
The DPA 7610 was intended to integrate CallManager with Octel voice mail systems; these
Application Notes describe how it can be used with Unified Messenger. This device can function
in one of two modes: simple or hybrid. In simple mode, the DPA connects to the voice mail
system and CallManager. In hybrid mode the Nortel Meridian 1 is also connected to the DPA.
These Application Notes describe the simple mode configuration.
In simple mode, the DPA 7610 communicates with the UM server via digital line emulation of
the Nortel Meridian 1 2616 digital sets. The DPA 7610 provides 25 ports: ports 1-24 may be
connected to the UM server (the Dialogic board), and are configured in the CallManager (CM) as
IP Phones. These ports handle all message waiting indication (MWI) signaling and call
processing between CM and the messaging system. Port 25 is used as the communication
channel to CM. This configuration is shown in Figure 1.
The Dialogic D/82JCT-U provides 8 ports; multiple boards may be used to utilize the 24 port
capacity of the DPA. A single board was used in this configuration; therefore ports 9-24 on the
DPA are unused.
By following the procedures in these Application Notes, the Avaya Unified Messenger can be
used as the voice mail server for Cisco CallManager, and UM provides MWI for the Cisco IP
phones.

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Figure 1: Avaya™ Unified Messenger with Cisco CallManager
2. Equipment and Software Validated
The following equipment and software were used for the sample configuration provided:
Equipment Software
Avaya Unified Messenger™ v 5.5
Dialogic D/82JCT-U System Release 5.01
Cisco CallManager 3.3
Microsoft Windows 2000 Server SP3
Microsoft Exchange 2000 -
Internet Explorer 6 SP1
Cisco DPA 7610 software v1.3(1)
loader v1.2(1)
3. Configuration
The configuration steps for the Unified Messenger server, DPA 7610, and Cisco CallManager
are discussed below. It is assumed that the server OS and CallManager software is installed and
the systems are operational. Refer to the appropriate product documentation for more

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information. The installation of the Windows 2000 Active Directory and Exchange Server are
also mentioned.
3.1. Windows 2000 Server Active Directory and Exchange server
The following configuration data was used for this server:
Host name ad-exch.lzmsg.com
IP Address / mask 200.1.1.10 / 255.255.255.0
Gateway 200.1.1.1
DNS 200.1.1.10
Security Group – Global UM Global Service Group
UM Administrator UMAdmin (member of UM Global Service Group)
Install Active Directory and Exchange 2000 on the same Windows 2000 server. Install the
Windows 2000 Support Tools found on the Windows 2000 Server CD-ROM. Perform the
prerequisite configuration steps as described in the Avaya Unified Messenger Solution –
Microsoft Exchange 2000 version Installation Guide.
3.2. Dialogic D/82JCT-U Software and Wiring
Install the D/82JCT-U and software per the manufacturer’s instructions. Connect the D/82JCT-U
cable to the board and a 110 breakout panel. The D/82JCT provides emulation for both 4-wire
and 2-wire digital sets; the DPA 7610 emulates 2-wire sets.
Connect the DPA and D/82JCT according to the following diagram.
DPA 7610 – D/82JCT-U Wiring Matrix
(pairs are pins on the 25-pair connector)
Cisco DPA 7610 Dialogic D/82JCT-U
Port 1 1-26 27-2
Port 2 2-27 29-4
Port 3 3-28 31-6
Port 4 4-29 33-8
Port 5 5-30 35-10
Port 6 6-31 37-12
Port 7 7-32 39-14
Port 8 8-33 41-16
3.3. Unified Messenger Server
Install the Unified Messenger server per the steps in Avaya Unified Messenger Solution –
Microsoft Exchange 2000 version Installation Guide. In addition to the Voice Server, the
Message Waiting Indicator Server, Tracing Server, Mailbox Monitor Service, Call Me Server,

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Administration Tools, and Diagnostic Tools should be installed. This information was used
during the installation of the server:
Host name um-1.lzmsg.com
IP Address / mask 200.1.1.11 / 255.255.255.0
Gateway 200.1.1.1
DNS 200.1.1.10
Configure the server as follows. For brevity and to conserve space only relevant portions of the
screens are shown.
1. Start the Voice Mail System Configuration tool, Start !
!!
!Programs !
!!
!Avaya
Unified Messenger !
!!
!Voice Mail System Configuration

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2. Expand the Voice Mail Domains. Throughout these Application Notes this will be
referred to as the Main View.
Double-click on Telephone User Interface
Set the number of digits in a mailbox to correspond to the extension length in the
CallManager configuration. Accept all other defaults. Click OK

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3. From the Main View, double-click on Message Waiting Indicator
Check Enable Message Waiting Indicator (MWI) checkbox
Do not check Limit requests checkbox
Click the ellipsis and select the server name UM-1
Click OK
4. Select PBXs
Right click and select Add New PBX Type
Select NT M-1 (Set Emulation)
Click OK
Double-click on NT M-1 (Set Emulation)
On the General tab, specify the following values:

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On the Transfer / Outcall tab, specify the following values:
Click OK

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5. From the Main View, open the Voice Servers icon
Open UM-1 icon
Double-click on Telephony Interface (Dialogic – Set Emulation)
Specify the following values:
This configuration uses extensions 5000-5005 for the voice mail hunt group.
Extensions (ports) 5006-5007 are used for MWI.
Click OK

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6. Double-click Port Groups
Add a group Incoming, and assign ports 1-6
Add a group MWI-outgoing, and assign ports 7-8
Click OK

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7. Double-click PBX Integration
On the General tab, click the Set Emulation radio button
On the QSIG/SE tab, specify the following values:
Click OK
After configuring the UM Server, the UM Voice Server service must be restarted:
Start !
!!
!Programs !
!!
!Administrative Tools !
!!
!Services. Highlight the entry UM
Voice Server, right click and select Restart.
The UM server has completely restarted when EventID 104 is displayed in the Application Log
of the Event Viewer.
3.4. Cisco CallManager Server
The following configuration data was used for this server.
Host name INT-CALLMANAGER
IP Address / subnet mask 192.16.20.190 / 255.255.255.0
Gateway 192.16.20.1
DNS 200.1.1.10

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DHCP Configuration
Address Pool 192.16.20.10-25
Option 150 – TFTP Server 192.16.20.190
CallManager
Auto-registration disabled
CallManager Group Local Group
Date/Time Group CMLocal-Mid Atlantic – Eastern Time (US &
Canada)
Region CM Region – G.711
VM Region – G.711
Device Pool Local Pool: CMLocal-Mid Atlantic/CM
Region
Device Defaults Local Pool for 7910 and 7960
Phones
4000 Mickey Mantle
4001 Babe Ruth
5000 – 5006 DNs assigned to DPA Ports 1-7
Virtual DN DPA Port 25 (used for MWI)
Voice Mail Pilot Number 5000
Message Waiting Indicator: On 4998
Message Waiting Indicator: Off 4999

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CallManager Configuration
Perform the following steps to configure the CallManager.
1. Start the Cisco CallManager Administration tool: Start !
!!
!Programs !
!!
!Cisco
CallManager !
!!
!CallManager Administration
Select System !
!!
!Server
Add a New Server
Enter the information as shown.

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2. Select Route Plan !
!!
!Partition. Select Add a New Partition (upper right corner
of the screen)
Enter the information as shown.
3. Select Route Plan !
!!
!Calling Search Space. Select Add a New Calling Search
Space (upper right corner of the screen)
Enter the information as shown.

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4. Select Feature !
!!
!Voice Mail !
!!
!Voice Mail Profile
Enter the information as shown.
5. Select Feature !
!!
!Voice Mail !
!!
!Pilot
Enter the information as shown.

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6. Select Feature !
!!
!Voice Mail !
!!
!Message Waiting
Enter the information as shown.

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7. Add the extensions associated with the DPA ports.
Select Device !
!!
!Add a New Device
Device type: Select Phone. Click Next
Phone type: Select Cisco 30 VIP. Click Next
A screen similar to the following is displayed.
In the MAC Address field, enter the last (right-most) 10 digits of the DPA’s MAC
address, followed by the two-digit DPA port number. Enter a description.
In the Phone Button Template field, select Standard 30 VIP
Click Insert

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8. The Directory Number Configuration screen is displayed.
Enter the Directory Number. Select the values shown for the Partition and Voice
Mail Profile fields. Verify Call Waiting is Off, and Forward Busy and Forward
No Answer are checked and the destination is the next extension number. Click
Insert
Repeat Steps 7 and 8 for each DPA port used in this configuration, directory
numbers 5001-5007. Note: Do not configure the last port to forward to the first
port.

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9. A virtual port must be created. This port is used for MWI operation and enables a
communication between the DPA and Call Manager. This port is configured as port
25, and assigned directory number 5999.
Add the port as in steps 7 and 8, using the values shown in the following screens.

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10. The following screen shows the phones and VM port extensions.