Avaya PARTNER ACS R5.0 User manual

PA R T N E R ® ACS R5.0
Remote Administration R5.0
Getting Started
518-456-166
Issue 3
March 2002

Notice
Every effort has been made to ensure that the information in this Getting Started is complete and accurate at the
time of printing. Information, however, is subject to change.
Your Responsibility for Your System’s Security
Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party—for example,
persons other than your company’s employees, agents, subcontractors, or persons working on your company’s
behalf. Note that there may be a risk of toll fraud associated with your telecommunications system, and, if toll fraud
occurs, it can result in substantial additional charges for your telecommunications services.
The System Manager is responsible for the security of your system, such as programming and configuring your
equipment to prevent unauthorized use. The System Manager is also responsible for reading all installation,
instruction, and system administration documents provided with this product in order to fully understand the features
that can introduce risk of toll fraud and the steps that can be taken to reduce that risk. Avaya Inc. does not warrant
that this product is immune from or will prevent unauthorized use of common-carrier telecommunication services or
facilities accessed through or connected to it. Avaya Inc. will not be responsible for any charges that result from such
unauthorized use. For important information regarding your system and toll fraud, see the PARTNER Customer
Support Document.
0
Trademarks
PARTNER is a registered trademark of Avaya Inc.
Microsoft, Windows, and Windows NT are registered trademarks of Microsoft Corporation.
Pentium is a registered trademark of Intel Corporation.
Ordering Information
Customer Support
If you need assistance when programming or using your system, contact your local Authorized Dealer or call the
Avaya Customer Care Center at 1 800 628-2888. Consultation charges may apply.
Fraud Intervention
If you suspect you are being victimized by toll fraud and you need technical support or assistance, call the Avaya
Customer Care Center at 1 800 628-2888.
Copyright © 2002, Avaya Inc. Document 518-456-166
All Rights Reserved Issue 3
Printed in USA March 2002
Call: Avaya Publications Center
Voice 1 800 457-1235 International Voice 317 322-6791
Fax [phone] International Fax [phone]
Write: Avaya Publications Center
2855 North Franklin Road
Indianapolis, IN 46219-1385
Order: Document No. 518-456-166
Issue 3, March 2002

1
About this Guide 2
What is PARTNER®ACS Remote Administration? 3
New Features in this Release 4
Installation 5
What You Need To Run PARTNER Remote Administration 5
Installing the Software 6
Solving Installation Errors 7
Starting PARTNER Remote Administration 7
An Overview of System Administration 8
Basic Remote Administration Tasks 8
Additional Capabilities 9
Connecting to the PARTNER ACS System 10
Overview 10
Operator Assisted 11
Automated Attendant 12
Direct Dial (Local) 13
Direct Dial (Remote) 14
Solving Connection Problems 16
Retrieving a System Translation 19
Back up the System Information 19
Retrieve the Information to Your PC 20
Disconnect from the PARTNER System 20
Making Changes to the System Translation 21
Exploring the Workspace 21
Working with Translations 23
Activating Your Changes 26
Administering Date and Time 27
Remote Diagnostics 28
DSL Module Administration 29
Where to Get More Information 30
Contents
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This guide is your key to PARTNER®ACS R5.0 Remote Administration.
Use this guide to learn:
• What the program can do
• How to install the software
• How to connect to a PARTNER system
• The basics of the administration process
• What you can do with Remote Diagnostics
• Where to find additional information
About this Guide
About this Guide

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PARTNER ACS Remote Administration gives you the ability to manage a PARTNER ACS R5,
R4, or R3 system from your PC. Among the many features it contains are ones
that let you:
And PARTNER Remote Administration gives you the ability to retrieve diagnostic
information from your PARTNER ACS system, allowing you to:
All these features are accessed through a graphical interface that is easy to learn and
use. And though the name says “Remote,” you can also use it to manage a PARTNER
system locally. You can even choose to work offline and activate your changes when
it’s convenient.
• Program the system (for example, assign outside lines)
• Program extensions (for example, program an autodial button on any extension)
• Back up and restore these and many other settings
• View the type of modules installed on the PARTNER system
• Retrieve reports on system events such as errors and reboots
• Identify the current version of your software
• Identify the PCMCIA cards installed in the PARTNER ACS module
Please note these important points:
■PARTNER Remote Administration only works with PARTNER ACS Release 3.0 and later.
■If you have a version of PARTNER ACS Remote Administration on your PC, you must
uninstall it before installing this software.
■If you have PassageWay Administration for PARTNER software on your PC, you must
uninstall it before installing this software. PARTNER Remote Administration replaces
the old software.
■To help ensure the security of the PARTNER system, you cannot create or change the
remote administration password with this software. This must be done on the system
itself. (See page 18 for instructions on how to do this.)
What is PARTNER
®
ACS Remote Administration?
What is PARTNER®ACS Remote Administration?

4
In addition to supporting all system programming and remote administration features
already available in PARTNER Remote Administration Release 4.0 on your PC, PARTNER
Remote Administration Release 5.0 supports the following features and capabilities:
• PARTNER ACS R5, PARTNER ACS R4, and PARTNER ACS R3 Support
Release 5.0 provides the capability to program PARTNER ACS R5 systems, PARTNER
ACS R4 systems, and PARTNER ACS R3 systems.
• 1600 DSL Module Administration
Release 5.0 provides the capability to administer the DSL features of the 1600 DSL
module. For information on performing DSL-specific administration of the 1600
DSL module, refer to the PARTNER Advanced Communication System 1600 Module
User’s Guide or the online help.
• Enhanced Remote Diagnostics
Release 5.0 provides the capability to
• identify and display details about the new 012 ETR module in the board
inventory view
• identify PCMCIA cards installed in the ACS module and display details
associated with each type of card in the board inventory view
• identify and display details about the 362EC module in the board
inventory view
NEW FEATURES IN THIS RELEASE
Installation
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Installation

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WHAT YOU NEED TO RUN PARTNER REMOTE ADMINISTRATION
On Your PC
OPERATING SYSTEM
Microsoft Windows 2000 Server, Windows 2000 Professional, Windows 98,
Windows NT 4.0 Server/Workstation with Service Pack 4 or later, or Windows 95
COMPUTER HARDWARE
IBM compatible PC with a Pentium
processor (100 MHz or faster)
10 MB of free disk space
An internal or external V.34 BIS modem
(14.4 or faster)
Windows-compatible VGA monitor
supporting at least 16 colors and
800 x 600 pixel screen resolution
Windows-compatible pointing device
(a mouse, etc.)
16 MB of RAM
On Your PARTNER ACS System
PARTNER ACS R5, R4, or R3 PARTNER Remote Access Card, which
functions as a modem and a
backup/restore card
PARTNER display phone
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Installation
Installation

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The PARTNER Remote Administration software includes an installation program that
copies the application onto your PC’s hard drive. You can obtain the PARTNER Remote
Administration software from your PARTNER ACSdealer.
To install the software:
Start Windows.
Start Windows Explorer.
The Windows Explorer window appears.
Locate the directory that contains the PARTNER Remote
Administration software, and then double-click on setup.exe.
The PARTNER ACS R5.0 Remote Administration Setup window appears.
Respond to a series of standard Windows installation prompts.
During the installation you can:
• Confirm or change the file directory where PARTNER Remote
Administration will be installed.
• Choose to create shortcuts which will allow you to run the application by
directly clicking on a title or icon in the Start menu and/or the desktop.
The installation program copies files from the CD to the destination
directory. When the software is installed successfully, you will see an
Installation Completed message.
Click on the Next button.
The Readme - Notepad window appears.
After reading the Readme file, select Exit from the File menu in the
Notepad window.
INSTALLING THE SOFTWARE
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Installation
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If you receive an error message during the installation process, check whether:
■A version of PARTNER ACS Remote Administration software is still
installed on your PC. If it is, you must uninstall this program:
• Select Programs from the Start menu.
• Choose PARTNER ACS Remote Administration and select Uninstaller for
Remote Administration.
■You have at least 10 MB of hard disk space available. If there is not:
• Free space on the designated hard drive by transferring files to another
drive or deleting them from your disk.
or
• Install PARTNER Remote Administration on another drive which has at
least 10 MB of free space.
■You are using Windows 2000 Server/Professional, Windows 98,
Windows NT 4.0 Workstation/Server, or Windows 95.
PARTNER Remote Administration works like most other Windows programs. To start the
program either:
■Click on the Start menu and select Programs / PARTNER ACS R5
Remote Administration / Remote Administration.
Note: This is the default location. If you choose to save your files to
an alternate location during installation, your path will be different.
■Or, if you created a desktop short-cut, double-click on the Remote
Administration icon on the desktop.
SOLVING INSTALLATION ERRORS
STARTING PARTNER REMOTE ADMINISTRATION
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An Overview of System Administration
Installation

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Managing your phone system using PARTNER Remote Administration involves the
following tasks:
The file you retrieve from the PARTNER system is called the System Translation. It contains
the specific line, extension, button, and other custom settings for the system. You make
changes to the translation and then send those changes back to the PARTNER system.
BASIC REMOTE ADMINISTRATION TASKS
• Starting the software (page 7)
• Connecting to the PARTNER system (page 10)
• Retrieving the system translation (page 19)
• Making changes to the information (page 21)
• Restoring (that is, activating) the system translation
on the system (page 26)
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An Overview of System Administration
An Overview of System Administration

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In addition to making changes to the system translation, you can use PARTNER Remote
Administration to:
And while this Remote Administration software is quite powerful, it does have a few
limitations. You will not be able to perform a Frigid Start or print a new header on a Call
Reporting (or SMDR) report. Of course, these functions can be performed locally at your
PARTNER system.
ADDITIONAL CAPABILITIES
• Create a new translation (page 24)
• Administer the date and time (page 27)
• Run diagnostic reports (page 28)
• Administer the 1600 DSL module (page 29)
PARTNER Remote Administration has extensive, context-sensitive help.
Press F1 to access the online help.
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An Overview of System Administration

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Connecting to the PARTNER ACS System
There are three methods of connecting to a PARTNER system.
OVERVIEW
Operator Assisted
Use this method when
the PARTNER system
does not have an active
Automated Attendant
system or a dedicated
line for the Remote
Access card.
Automated Attendant
Use this method when
the PARTNER system has
an Automated Attendant
system turned on.
Direct Dial
Use this method when
you have established
either of the following for
the Remote Access card:
■ An intercom extension
(Local Direct Dial)
■ A dedicated outside
line (Remote Direct Dial)
Regardless of the method you use, you will need a Remote Administration
Password before you can connect. (For information on creating a Remote
Administration Password, see page 18.)
Connecting to the PARTNER ACS System

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3
Connecting to the PARTNER ACS System
You manually call the main number for the system. The operator then transfers your call
to the Remote Access card.
On the File menu, select Connect to PARTNER System.
Select Operator Assisted, and click Next.
From a phone connected to the same line as the PC’s modem,
dial the main number for the PARTNER system.
When the operator answers, if necessary, ask for the Remote
Administration Password.
Ask to be transferred to extension 76.
As soon as you hear the extension ring, click OK.
The extension will ring for about 10 seconds. As soon as you
hear the modem connect, hang up the phone.
When prompted, enter the Remote Administration Password
and then click OK.
When the connection is completed, a dialog box appears. Click OK.
OPERATOR ASSISTED
Note: If you are having difficulty completing an operator-assisted connection,
the problem may be due to a rough hand-off between the voice call and the
modem. With certain types of modems, it may be necessary to connect a
bridging adapter to your modem to facilitate the hand-off process.
A bridging adapter is a plastic jack extension. It plugs into a single jack and expands
this outlet into a two-jack outlet.
■Plug a bridging adapter into the line jack on your modem.
■Connect both the outside line and the phone line into
the bridging adapter.
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You connect to the Remote Access card by going through an active automated attendant
(such as a voice mail system that automatically answers and routes the call). You can use
this method after business hours or anytime the Automated Attendant is active. To use the
Automated Attendant method, you must have previously established
a Hunt Group for the PARTNER Remote Access card.
On the File menu, select Connect to PARTNER System.
Select Automated Attendant, and click Next.
Enter the dial string and then click OK.
• phone number
• seven commas
•
7 7 and the single-digit Hunt Group number for the
Remote Access Card
When prompted, enter the Remote Administration Password and
then click OK.
When the connection is completed, a dialog box appears. Click OK.
AUTOMATED ATTENDANT
To create a Hunt Group while at a PARTNER phone:
1From extension 10 or 11, activate System Programming by pressing Feature 0 0
2Press the left Intercom button twice
3Enter # 5 0 5
4At the GROUP: prompt, enter a group number (1–6)
We recommend the number 6.
5The following display appears
HUNT GROUP 6
EXTENSION:
6Enter extension 7 6
(This is the pre-established extension number for your PARTNER modem.)
7Exit programming mode by pressing Feature 0 0
■For more information about Hunt Groups, refer to the PARTNER system
documentation.
■For information about the location of special programming buttons on a PARTNER
phone, see the PARTNER system documentation.
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Connecting to the PARTNER ACS System
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Connecting to the PARTNER ACS System
You call from the same location as the PARTNER system and dial an internal extension.
On the File menu, select Connect to PARTNER System.
Select Direct Dial, and click Next.
Enter the intercom number for the Remote Access card
(extension 76) and click OK.
When prompted, enter the Remote Administration Password
and then click OK.
When the connection is completed, a dialog box appears. Click OK.
DIRECT DIAL (LOCAL)
In order to connect locally to the modem on the Remote Access card, you must
establish it as an intercom extension.
1Plug the line from your PC modem into a spare extension port on your PARTNER ACS
system.
You must now program your PARTNER system to enable your PC to place
an intercom call:
2From extension 10 or 11, activate System Programming by pressing
Feature 0 0 , System Program , System Program , Central Tel Program
3At the Extension: prompt, enter the extension number that you connected to in Step 1
4Press
5Press the right Intercom button
The display will read “Automatic Line Selection”
6Press to exit Automatic Line Selection
7Enter Feature 0 0 to exit programming
For information about the location of special programming buttons on a PARTNER
phone, see the PARTNER system documentation.
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You dial an outside line that is assigned to the PARTNER Remote Access card. Use this
method only if the system does not have an active voice messaging system. If the system
does have its voice messaging activated, use the Automated Attendant method.
On the File menu, select Connect to PARTNER System.
Select Direct Dial, and click Next.
Enter the phone number for the Remote Access card and click OK.
When prompted, enter the Remote Administration Password, and
then click OK.
When the connection is completed, a dialog box appears. Click OK.
DIRECT DIAL (REMOTE)
See the next page for detailed information on how to set up your PARTNER
system to accommodate the Direct Dial (Remote) method.
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Connecting to the PARTNER ACS System
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Before you can directly call a PARTNER phone system from a remote location, you must
assign the outside line that you have dedicated to your PARTNER modem to a Hunt Group.
This will enable an outside call to bypass the receptionist and ring directly at
the PARTNER modem.
Assign the outside line to a Hunt Group.
1From extension 10 or 11, activate System Programming by pressing
Feature 0 0 , System Program , System Program # 2 0 6
2At the GROUP: prompt, enter a group number (1-6)
We recommend the number 6.
3At the Line prompt, enter the line number that you will be dedicating to use for
remote access.
Now you must program the Hunt Group to ring at the modem.
4Press # 5 0 5
5At the GROUP: prompt, enter the number you entered in Step 2. A display similar
to the following appears:
HUNT GROUP #
EXTENSION:
6Enter 7 6
(This is the pre-established extension number for your PARTNER modem.)
7Press Feature 0 0 to exit programming
Now you must change the ringing options so this dedicated line does not
ring at all your phone extensions.
8From extension 10 or 11, activate Centralized Programming by pressing
Feature 0 0 ,System Program ,System Program Central Tel Program
9Enter an extension number
The green lights next to the line buttons show the current Line Ringing settings:
Immediate Ring - steady light; Delayed Ring - slow flash; No Ring - quick flutter
10 Press the line button until the button light is set to No Ring (quick flutter)
11 Repeat Steps 9 and 10 for all extensions, except 76
12 Press Feature 0 0 to exit programming
For information about the location of special programming buttons on a PARTNER
phone, see the PARTNER system documentation.
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Connecting to the PARTNER ACS System

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Connecting to the PARTNER ACS System
PARTNER Remote Administration automatically recognizes your modem, identifying its
configuration as well as the port it is connected to. If you encounter problems using
your modem or have trouble connecting:
Check that the modem on your PC is working properly by dialing
into another system (such as an online service) that you know you
can connect with.
Follow the steps that you have used to successfully complete the
connection in the past.
• If the modem call is completed successfully (i.e., you achieve access
to the desired system), then you have confirmed that the modem is
working properly. However, you should also test your modem by using
the “Windows Phone Dialer,” as explained in the next bullet item.
If the modem call is not completed successfully, then the problem could
lie with the modem itself. (See #2 below.)
• You can test your modem by using the Windows Phone Dialer.
Start Windows Phone Dialer and make a call to any telephone number.
(Refer to Windows Help to make a call with Phone Dialer.)
The computer will try to dial that number. If the computer can access a
dial-tone and dial the number, you know that your modem is working
properly. (See #3 on the next page.)
Check your modem configuration in your Windows system.
• Click on the My Computer icon on your desktop, select Control Panel,
and then double-click on the Modems icon (Windows NT, 98, and 95) or
the Phone and Modems Options icon (Windows 2000).
• Access the modem information for your system. (Refer to Windows Help
to access the modem information.)
• Verify that the modem information displayed corresponds to the
modem you are using.
SOLVING CONNECTION PROBLEMS
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If the modem information is incorrect, you will need to reinstall
your modem:
• Remove the modem with the incorrect information. Under the Control
Panel, select Add New Hardware and follow the prompts. You should
also refer to the Installation Instructions that accompanied your modem.
If the modem information is correct, make sure that the port listed is
the port your modem is actually connected to.
Check your connection rate.
If your connection to the PARTNER system is operating at less
than 9600 baud:
• Click on the My Computer icon on your desktop, select Control Panel,
and then double-click on the Modems icon (Windows NT, 98, and 95) or
the Phone and Modems Options icon (Windows 2000).
• Make sure that the connection rate that appears in the Maximum
Speed box is the highest rate that can be used by both your modem and
the modem at the PARTNER system.
• For Windows NT, 98, and 95, make sure the check box entitled
Only Connect At this Speed is NOT checked.
• Try your call again.
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Retrieving a System Translation
Connecting to the PARTNER ACS System
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Creating a Remote Administration Password
For security purposes, the Remote Administration Password is different from the system
Password. The Remote Administration Password can only be created on the PARTNER
system and must exist before you can connect.
Using a PARTNER display phone:
1From extension 10 or 11, activate System Programming by pressing Feature 0 0
2Press System Program
3Press System Program # 7 3 0
4Enter a password up to 8 alphanumeric characters in length (there is no default pass-
word). Each character is established by entering two digits. (See the Character Code
Table (5-3) on page 5-131 of the Programming and Use manual for additional details.)
5To save the password, press the Enter key. The display shows “Remote Password”
confirming that the password was saved. (Warning: If you exit without pressing
Enter , your new password will not be saved.)
For information about the location of special programming buttons on a PARTNER
phone, see the PARTNER system documentation.
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Connecting to the PARTNER ACS System