Avaya INDeX 9.1 20DT User manual

INDeX 9.1
20DT Handset
38DHB0002UKCW - Issue 5 (12/00)

Page 2 - Contents
38DHB0002UKCW - Issue 5 (12/00) INDeX 9.1 20DT
Handset Features.......................................... 3
The INDeX 20DT Handset ..................................... 3
Batteries and Charging .......................................... 3
Using this Guide..................................................... 4
Further Help ........................................................... 4
Notes and Warnings............................................... 4
Set-Up............................................................ 5
Profiles ................................................................... 5
Silent Mode ............................................................ 5
Backlight Display.................................................... 5
Volume Control............................................. 6
Mute....................................................................... 6
Caller Volume......................................................... 6
Headset Operation................................................. 6
Default Speech Volume ......................................... 6
Ringer Controls ............................................ 7
Ringer Tone ........................................................... 7
Ringer Volume, On/Off........................................... 7
B-Answer On/Off (Auto-Answer) ............................ 7
Handset Phone Book.................................... 8
Storing Handset Phone Book Numbers ................. 8
Using Handset Phone Book................................... 8
Key Clicks, Out of Range & Vibrator........... 9
Key Click Sounds................................................... 9
Out of Range Tone ................................................ 9
Vibrator .................................................................. 9
Subscribing................................................. 10
Introduction .......................................................... 10
Subscribing to a New System .............................. 10
Switching Between Systems................................ 11
Removing a Subscription ..................................... 11
Using the Handset ...................................... 12
Switching On/Off .................................................. 12
Answering Calls ................................................... 12
Making Calls......................................................... 12
Last Number Redial ............................................. 12
Locking the Keyboard .......................................... 12
Recall................................................................... 12
INDeX Functions......................................... 13
Introduction to 20DT INDeX Functions ................ 13
Accessing the INDeX Directory (Alpha Search)... 13
Accessing the INDeX Directory (Name Search) .. 13
Using the INDeX Voice Service ........................... 14
Customising Your Mailbox ................................... 14
Quick Reference ......................................... 15
Notes ................................................................... 15
If Busy or Unanswered......................................... 15
Transfer, Park & Hold Calls ................................. 15
Conference .......................................................... 15
Ringer Timeout .................................................... 15
Speed Dials ......................................................... 15
Diverting Calls...................................................... 16
Other Features..................................................... 16
Summary ..................................................... 17
20DT Menu .......................................................... 17
Glossary of Terms ...................................... 18
CLIP..................................................................... 18
DECT ................................................................... 18
GAP ..................................................................... 18
INDeX .................................................................. 18
INDeX CSLC........................................................ 18
INDeX DECT........................................................ 18
PBX...................................................................... 18
Index ............................................................ 19
Contents

Handset Features - Page 3
INDeX DECT 20DT Handset User's Guide 38DHB0002UKCW - Issue 5 (12/00)
Handset Features
The INDeX 20DT Handset
Volume Controls
(used to increase/decrease
earpiece volume)
Headset Jack
(bottom edge)
Accept Key
On Switch
plus
Hook Switch
Speaker
Lamp Indicates:
- Incoming Call
- Message Waiting
- Missed Calls
Display With
Backlight
Signal Indicator
(on when base station
is in range)
•Talk Time: 10 Hours.
•Standby Time: 90 Hours.
•Size: 143mm x 48mm x 26mm.
•Weight: 121g including battery (±10g).
•Security: Each handset has a unique serial number. Speech is digitally
encrypted.
•Charge Times: Full charge, 3.5 hours.
•Accessories: Includes a charger, headsets and pouches.
Batteries and Charging
The handset batteries* are non-removable. Charging takes approximately 3.5hrs. The
charger also acts as a desk stand. Whilst charging the handset can still make/receive
calls.
To check battery charge:
1. Press MENU
2. Press >until BATTERY appears.
3. Press . The battery charge is shown as a row of blocks.
(Recharge the battery if 3 or less solid blocks are shown.)
4. Press MENU to finish.
* Note: When you first receive your 20DT handset, slide the back cover off and check
that the battery pack lead is inserted into it's socket.

Page 4 - Handset Features
38DHB0002UKCW - Issue 5 (12/00) INDeX DECT 20DT Handset User's Guide
Using this Guide
This guide details the features that the 20DT handset supports by itself. The handset
may also be able to use other functions provided by the DECT and PBX telephone
systems with which it is working.
•INDeX DECT System
The 20DT can be used with GAP compatible DECT systems. When used with
an INDeX DECT system it can access several additional enhanced services
(see "INDeX Functions" on page 13).
•INDeX Telephone System
When used with an INDeX telephone system, the handset has a range of extra
features (see "INDeX Functions" on page 13). This guide describes how to use
these features for INDeX Software Release 9.1. Ask your System Manager
which Software Release Level your INDeX system is using.
•Non-INDeX Systems
Refer to the manufacturer's instructions.
Further Help
In all cases, first seek help from your System Manager. If necessary they will seek help
from your system's maintainer.
This guide is available in several computer formats (Windows Help, Adobe Acrobat).
You can download them from our web site at: http://www.sdxplc.com.
Notes and Warnings
Equipment in some areas may cause interference with cordless handsets. Other areas
may have atmospheres that require the use of special "intrinsically safe" equipment
only. The 20DT handset is not classified as intrinsically safe and must not be taken
into these areas.
Unfortunately all types of cordless handset may cause background sound on some
hearing aids.

Set-Up - Page 5
INDeX DECT 20DT Handset User's Guide 38DHB0002UKCW - Issue 5 (12/00)
Set-Up
Profiles
Your Avaya DECT 20DT handset can be set-up for two user-defined profiles (see below
and "Summary" on page 17:
•Indoors (1) e.g. for office working
•Outdoors (2) e.g. for use in a manufacturing environment.
Within each profile you can set-up different parameters for:
•Ringer Tone : See page 7.
•Ringer Volume : See page 7.
•Key Click On/Volume : See page 9.
•Vibrator On/Off : See page 9.
•B-Answer On/Off : See page 7.
•Start Volume : See page 6.
•Out of Range Indicator : See page 9.
•Back Lighting On/Off : See page 5.
To select Profile 1 or 2:
1. Press MENU and PROFILE SET UP appears.
2. Press and press >until required profile appears.
3. Press to select profile and continue with setting up of the parameters
(see above).
4. Press MENU to finish.
You can also set your DECT 20DT handset to operate in a totally silent mode (see
below).
Silent Mode
If you do not want your 20DT to ring when an incoming call is presented, you can select
Silent Mode. You can also Mute your microphone during a call (see page 6).
1. Press MENU followed by SILENT. SILENT appears and your 20DT will vibrate
when incoming calls are presented.
2. To return to normal use, repeat the above. SILENT disappears and a tone is given.
3.
Backlight Display
You can select if your 20DT handset display is to be backlit.
1. Press MENU and then press >to select Profile 1 or 2. Press to accept.
2. Press >until BACKLIGHT appears and then press .
(Use < and > to select ON or OFF.)
3. When done, press to save.
4. Press MENU to finish.

Page 6 - Volume Control
38DHB0002UKCW - Issue 5 (12/00) INDeX DECT 20DT Handset User's Guide
Volume Control
Mute
During a call you can mute the microphone.
1. During the call, press .
2. The handset displays Mic. Mute. To cancel press again.
Caller Volume
The Volume Control keys (mounted on side of handset) are used to increase and
decrease caller volume during a call. The volume is shown as a bar across the display.
After the call the handset returns to its default volume setting (see below).
For systems where handsets are used in noisy environments, the maintainer can adjust
the volume settings for some phones. Contact your maintainer for further details.
Headset Operation
You can use a telephone headset (earphone and microphone) with the handset. This
plugs into a 2.5 mm stereo jack socket located on the base of the 20DT.
Using a headset disconnects the microphone and speaker. For total handsfree
operation also use Auto-Answer (see page 7).
Default Speech Volume
You can alter the default volume of calls.
1. Press MENU, > and . Select required Profile (1 or 2) and press again.
2. Press >until START VOLUME appears, then press .
3. Use <and >to alter the volume display.
4. When done, press to save.
5. Press MENU to finish.

Ringer Controls - Page 7
INDeX DECT 20DT Handset User's Guide 38DHB0002UKCW - Issue 5 (12/00)
Ringer Controls
Ringer Tone
You can select between 9 ringer tones.
1. Press MENU, > and . Select required Profile (1 or 2) and press again.
2. Press >until RINGER TONE appears, then press . Use < and >to select the tone
required. To help the tones are played during selection.
3. When the required tone is found, press to save it.
4. Press MENU to finish.
Ringer Volume, On/Off
You can adjust the volume of your ringer (five levels) or you can switch the ringer off.
This is useful when going into meetings. With the ringer off, incoming calls make the
handset vibrate. The ringer volume must be reset manually.
To switch the handset ringer on/off:
1. Press MENU, > and . Select required Profile (1 or 2) and press again.
2. Press >until RINGER VOL. appears, then press .
3. Use <and >to select required level or to switch OFF.
4. Press to save the setting.
5. Press MENU to finish.
B-Answer On/Off (Auto-Answer)
You can set the handset to automatically connect to calls after a single ring. This is
useful for headset operation. When selected, B-ANSWER appears on the display.
1. Press MENU, > and . Select required Profile (1 or 2) and press again.
2. Press >until B-ANSWER appears and then press .
3. Use <and >to switch ON or OFF.
4. When set as required press .
5. Press MENU to finish.

Page 8 - Handset Phone Book
38DHB0002UKCW - Issue 5 (12/00) INDeX DECT 20DT Handset User's Guide
Handset Phone Book
Storing Handset Phone Book Numbers
Handset phone book numbers can be either external or internal numbers. They can
also be codes for the telephone system to which your 20DT connects.
1. Dial the required number and press BOOK.
2. STORE NO.? appears. If yes, press otherwise press MENU.
3. NAME appears. Enter the required name from key pad by tapping keypad digits
until required letter appears.
4. When flashing cursor moves to next space, select next letter.
To delete letters use <to back space and then hold down.
5. When the name has been entered, press to store both name and number.
6. Press BOOK and use <and >to view the number.
Using Handset Phone Book
The handset phone book can store up to 80 numbers. Each number can be up to 24
digits with 24 letter names. These numbers are stored on the handset in the sequence
in which they are entered.
There are two methods of accessing stored handset phone book numbers:
•By Scrolling
Press BOOK. The first number in the stored list appears. To dial, press or
press >to scroll through the list and then press .
•By Reviewing
Press BOOK. The first number in the stored list appears. To dial number press
or key the 1st letter of the stored name. When name and number appear
press to call.
To delete a handset phone book number:
1. Press BOOK. Select the number to be deleted by either of the two methods above.
2. Press twice.
The PHONE BOOK can also be accessed via the MENU see page 17.

Key Clicks, Out of Range & Vibrator - Page 9
INDeX DECT 20DT Handset User's Guide 38DHB0002UKCW - Issue 5 (12/00)
Key Clicks, Out of Range & Vibrator
Key Click Sounds
You can set if the handset keys should give a click when pressed.
1. Press MENU, > and . Select required Profile (1 or 2) and press again.
2. Press >until KEY CLICK appears, then press .
3. Use <and >to either switch OFF or to increase the volume.
Press to save the setting.
4. Press MENU to finish.
Out of Range Tone
An out-of-range warning tone occurs when you are about to go out-of-range of the
current base station and either there is no base station to handover the call to or the
next base station already has its maximum number of calls.
1. Press MENU, > and . Select required Profile (1 or 2) and press again.
2. Press >until OUT of RANGE appears and then press .
Use <and >to switch ON or OFF.
3. Press to save the setting.
4. Press MENU to finish.
It is strongly recommended that the OUT of RANGE option is always ON.
Vibrator
You can set the handset to vibrate and ring or just vibrate or just ring (see page 7)
when an incoming call arrives.
1. Press MENU, > and . Select required Profile (1 or 2) and press again.
2. Press >until VIBRATOR appears, then press .
3. Use <and >to either switch ON or OFF.
4. Press to save the setting.
5. Press MENU to finish.

Page 10 - Subscribing
38DHB0002UKCW - Issue 5 (12/00) INDeX DECT 20DT Handset User's Guide
Subscribing
Introduction
For DECT handsets to be connected to a DECT system they have to go through a
process called ‘subscription’.
Logging On:
The 20DT can subscribe to four DECT systems. However, it can only be logged onto
one of those systems at any one time.
Subscribing to a New System
Before a handset can subscribe the system manager must allow subscription. To do
this they need to known the handset's serial number. This is shown on a label covered
by the handset battery. Remove handset back cover and lift out battery unit to show
label. The serial number follows the characters SN:.
To log-on and make calls the following are required:
•An extension number on the system (provided by your system manager).
•The ID number of the DECT system.
•An account code if necessary (provided by your system manager).
To subscribe to a new system:
1. Press MENU, then >until LOGIN appears and then press .
SELECT LOGIN appears
2. Press >until SUBSCRIPTION CREATE appears, then press .
3. Press >until required system SEARCH ID number appears.
•The handset displays the ID's of any systems in range. If there are several
systems locally, use <and >to display the different ID numbers found.
4. When the required ID is shown, press .
5. CREATE SYSTEM 1 to 4appears.
Press >until required SYSTEM number (1 to 4) appears.
6. AC: _ _ _ _ _ _ also appears. If required, enter an Account Code and/or press .
7. SUBSCRIPTION WAIT appears. If for some reason your handset cannot subscribe
it displays FAILED. Press to try again from step 2 above or press MENU to stop.
8. When successfully subscribed, your handset bleeps and INDeX XXXX is displayed
(where XXXX is your handset number).