AVer PTC500+ User manual

PTC500+ / PTC115+
User Manual

IMPORTANT NOTICE
PLEASE READ THE INSTRUCTIONS IN THIS MANUAL BEFORE INSTALLING THE PTC500+
/ PTC115+ TRACKING CAMERA.
DO NOT DISASSEMBLE OR MODIFY THE ITEMS BY YOURSELF. CONTACT THE DEALER
FOR HELP WHEN THE ITEMS IS FAILED TO WORK.
CONNECT THE DEVICES WITH PROPER CABLES.
TO REDUCE RISK OF ELECTRIC SHOCK ONLY USE INDOORS.
AVOID INSTALLING AT HUMID ENVIRONMENT.
Federal Communication Commission Interference Statement
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radiofrequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.
FCC Caution: Any changes or modifications not expressly approved by the party responsible for
compliance could void the user's authority to operate this equipment.
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired
operation.
This Class A digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe
A est conforme à la norme NMB-003 du Canada.
Warning: This is a class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures
DISCLAIMER
No warranty or representation, either expressed or implied, is made with respect to the contents of this
documentation, its quality, performance, merchantability, or fitness for a particular purpose. Information
presented in this documentation has been carefully checked for reliability; however, no responsibility is
assumed for inaccuracies. The information contained in this documentation is subject to change without
notice.
In no event will AVer Information Inc. be liable for direct, indirect, special, incidental, or consequential
damages arising out of the use or inability to use this product or documentation, even if advised of the
possibility of such damages.

TRADEMARKS
“AVer” is a trademark owned by AVer Information Inc. Other trademarks used herein for description
purpose only belong to each of their companies.
COPYRIGHT
© 2022 AVer Information Inc. All rights reserved.
All rights of this object belong to AVer Information Inc. Reproduced or transmitted in any form or by any
means without the prior written permission of AVer Information Inc. is prohibited. All information or
specifications are subject to change without prior notice.
The mark of Crossed-out wheeled bin indicates that this product must not be disposed
of with your other household waste. Instead, you need to dispose of the waste
equipment by handing it over to a designated collection point for the recycling of waste
electrical and electronic equipment. For more information about where to drop off your
waste equipment for recycling, please contact your household waste disposal service or
the shop where you purchased the product.
Remote control Battery Safety Information
- Store batteries in a cool and dry place.
- Do not throw away used batteries in the trash. Properly dispose used
batteries through
specially approved disposal methods.
-
Remove the batteries if they are not in use for long periods of time. Battery leakage and
corrosion can damage the remote control.
Dispose of batteries safely and through
approved disposal methods.
- Do not use old batteries with new batteries.
- Do not mix and use different types of batteries: alkaline, standard (carbon-
zinc) or
rechargeable (nickel-cadmium).
- Do not dispose of batteries in a fire.
-
Do not attempt to short circuit the battery terminals.

Help
For FAQs, technical support, software and user manual download, please visit:
Headquarters
Download Center: https://www.aver.com/download-center
Technical Support: https://www.aver.com/technical-support
USA Branch office
Download Center: https://www.averusa.com/business/support/
Technical Support: https://averusa.force.com/support/s/contactsupport
Europe Branch office
Download Center: https://www.avereurope.com/download-center
Technical Support: https://www.avereurope.com/technical-support
Contact Information
Headquarters
AVer Information Inc.
https://www.aver.com
8F, No.157, Da-An Rd., Tucheng Dist., New Taipei City 23673, Taiwan
Tel: [phone]
USA Branch office
AVer Information Inc., Americas
https://www.averusa.com
668 Mission Ct., Fremont, CA 94539, USA
Tel: [phone]
Toll-free: [phone]
Technical support: [e-mail]
Europe Branch office
AVer Information Europe B.V.
https://www.avereurope.com
Westblaak 134, 3012 KM, Rotterdam, The Netherlands
Tel: [phone]
Technical support: eu.rm[email protected]
Japan Branch Office
アバー・インフォメーション株式会社
https://jp.aver.com
〒160-0023 日本東京都新宿区西新宿 3-2-26 立花新宿ビル 7 階
Tel: [phone]
テクニカル・サポート: [e-mail]
Vietnam Branch Office
Công ty TNHH AVer Information (Việt Nam)
Tầng 5, 596 Nguyễn Đình Chiểu, P.3, Quận 3, Thành phốHồChí Minh 700000, Việt Nam
Tel: [phone]

CONTENTS
INTRODUCTION .................................................................................................... 1
Package Contents ............................................................................................ 1
Product Overview ............................................................................................. 2
Dimension......................................................................................................... 2
Remote Control................................................................................................. 3
CONNECTIONS ..................................................................................................... 4
Device Connections.......................................................................................... 4
RS232 Pin Definition......................................................................................... 5
MODE INTRODUCTION......................................................................................... 6
Wide Area Mode ............................................................................................... 6
Stage and Segment Mode ................................................................................ 7
WEB SETUP........................................................................................................... 8
Make a Connection to PTC500+ / PTC115+ via Browser ................................ 8
Make a Connection to PTC500+ / PTC115+ via AVer IPCam Utility .............. 10
PTZ Camera ................................................................................................... 11
PTZ Camera ................................................................................................... 13
Video and Audio Setting ................................................................................. 14
Setup Object Viewing Dimension ................................................................... 18
Tracking Mode Instruction .............................................................................. 19
Wide Area Mode ............................................................................................. 20
Setup Priority Zone ..................................................................................... 20
Setup Shielded Zone .................................................................................. 21
Setup Multi-presenter Detection ................................................................. 22
Stage Mode..................................................................................................... 24
Setup Effective Zone .................................................................................. 24

Setup Shielded Zone .................................................................................. 25
Setup Target Tracking Body........................................................................ 26
Setup Multi-people Detection ..................................................................... 27
Segment Mode ............................................................................................... 28
Setup Effective Zone .................................................................................. 28
Setup Shielded Zone .................................................................................. 31
Setup Target Tracking Body........................................................................ 32
Preset Setup ................................................................................................... 33
Advanced Setting............................................................................................ 34
Profile Setting ................................................................................................. 35
System Setting................................................................................................ 36
Using RTSP connect to Camera..................................................................... 37
OSD SETUP ......................................................................................................... 38
Before You Begin ............................................................................................ 38
For the First Time Use .................................................................................... 38
Trigger OSD Menu...................................................................................... 38
Setup IP Address ........................................................................................ 39
OSD Tree Map................................................................................................ 41
Main ............................................................................................................ 41
Tracking ...................................................................................................... 41
Camera ....................................................................................................... 42
Camera ID...........................................................................................42
DHCP ..................................................................................................43
Static IP ...............................................................................................43
PTZ Camera........................................................................................44
Video Format .............................................................................................. 47
Advanced Setting........................................................................................ 49
Preset.......................................................................................................... 49

Language .................................................................................................... 50
Profile.......................................................................................................... 50
Factory Default ........................................................................................... 51
Information.................................................................................................. 51
Display ........................................................................................................ 52
Latency Reduction ...................................................................................... 52
Hot Key ....................................................................................................... 53
FAQ ....................................................................................................................... 54
S232 COMMAND TABLE..................................................................................... 55
Visca Command Table................................................................................ 55
Pelco-P Command Table ............................................................................ 60
Pelco-D Command Table............................................................................ 61
VISCA-OVER-IP SETTINGS ................................................................................ 62
CGI Command Table .................................................................................. 63

1
INTRODUCTION
AVer PTC500+ / PTC115+ is a professional tracking camera which can be wide area, stage or segment
mode depended on user’s subject target. The PTC500+ / PTC115+ use body motion and image
analysis algorithm to tracking target; the target subject no need to wear any signal transmit device. The
PTC500+ / PTC115+ can communicate with recording system through RS232, RS485 or network
interface. The PTC500+ / PTC115+ has stable system, easy to use, and suitable for classroom,
meeting room, and any lecture or course environment.
Package Contents
The following items are included in the package. Please check if each item is available and confirm if
there are damage before using.
[Note]
1. Do not disassemble or modify the items by yourself. Contact the dealer for help when the items is
failed to work.
2. Store the items in a dry place away from moisture.
PTC500+ /
PTC115+ unit
Power adapter Power cord RS-232 to D-Sub 9
cable
Quick Guide Remote Control
[Note] The power cord will vary depending on the standard power outlet of the country where it is sold.

2
Product Overview
1
2 3 4 5 6 7 8 9 10
1. PTZ camera 6. 3G-SDI port*
2. Panoramic camera 7. HDMI port
3. Power indicator
8. Audio in port **
4. PoE+ (IEEE 802.3at) 9. RS-232 port
5. USB port (PTZ view) 10. Power jack
*3G-SDI: No audio out
**Audio input level: 1Vrms(max.)
Dimension

3
Remote Control
1
6
8
10
13
2
3
4
7
9
11
12
5
1. Camera select
[Note] Only channel No.1 is available.
Before you use remote, please press
channel 1 first.
2. Enter
3. Camera direction control
4. White balance
5. OSD menu
6. Back light control
7. Zoom in/out
8. Exposure compensation
9. Home position
[Note] Press and hold for 5 seconds to turn
on or turn off the PTC500+ / PTC115+ unit.
Only support at PTC500+ / PTC115+ FW
version 0.0.1000.08 and above.
10. Tracking on/off
11. Number buttons
12. Profile
13. Preset

4
CONNECTIONS
Device Connections
Audio Mixer
RJ-45 cable
(PoE+)
USB cable
Projector TV
Recording System
HDMI cable
or
Multi Media Management System
(PoE+ Switch or PoE+ Injector)
Power
Outlet
Power
Adaptor
Power
cord
Control System
RS-232 to
D-Sub 9 cable
Audio
cable
coaxial
cable
Desktop

5
RS232 Pin Definition
15
6
9
DIN6
PIN No.
DP9
PIN No.
I/O Type Description
1 6 Output DTR
2 4 Input DSR
3 -- -- Not Connect
4 2 Output TXD
5 5 GND GND
6 3 Input RXD
DIN6 TO DP9 Cable

6
MODE INTRODUCTION
Wide Area Mode
Application
This mode is suitable for teacher or lecturer tracking in normal classroom. The algorithm is
based on face detection.
Regardless of the target close to or away from PTC500+ / PTC115+, the tracking camera will
automatically zoom in/out to maintain the appropriate size and proportion.
If the tracking target is locked, PTC500+ / PTC115+ will not be affected by the other moving
objects.
Limitation
This mode is easily affected by the brown objects or the color similar to skin. Things like cartons
and wood furniture.
It should be used in bright environment. If the light is not enough, it will cause PTC500+ /
PTC115+ unable to distinguish the target face and lead to the tracking failure.
It could not be used on the environment with high bright contrast. For example, the
environment is with IFP or projectors. When the target enters or leaves the high bright contrast
zone, it is risky for PTC500+ / PTC115+ to lose the tracking target.
Install height range (from floor): 2 ~ 3m; 2.4m is suggested.
Distance range to podium: 4~15m; 8m is suggested.
Position: Center of class room.
Podium
Blackboard
8m
Center of class room

7
Stage and Segment Mode
Application
It’s suitable for complicate environment. It’s the remedy for teacher mode. Due to absolute
motion tracking, PTC500+ / PTC115+ will not be affected by the color of wood furniture or the
high bright contrast.
Suitable for only one person in the tracking zone.
Limitation
Tracking is only available for horizontal movement. It will not auto zoom in/out for target close to
or leaving away from PTC500+ / PTC115+.
Due to absolute motion checking, it is unable to check who the target is or who the interference
is. It doesn’t have anti-interference ability.
Due to the FOV limit, the tracking zone is only available within 120 degrees.
Distance limitation <15M
Podium
Blackboard
<15M
Center of the room
120º
Install height range (from floor): 2 ~ 3m; 2.4m is suggested.
Distance range to podium: 4~15m;8m is suggested.
Position: Center of the room.

8
WEB SETUP
Make a Connection to PTC500+ / PTC115+ via Browser
1. Find the IP address of PTC500+ / PTC115+: call out OSD menu of PTC500+ / PTC115+. Use ▲
and ▼ buttons on the remote control to go to “Information” to find the IP address information.
2. Open the browser on your PC and enter the IP address of PTC500+ / PTC115+.

9
3. Enter the password of PTC500+ / PTC115+ to login. The default password is “admin”.
4. After login, User should see the main interface of PTC500+ / PTC115+.

10
Make a Connection to PTC500+ / PTC115+ via AVer
IPCam Utility
[Note] The PTC500+ / PTC115+ FW version 0.0.1000.08 and above supports IPCam Utiltiy
application.
To find the IP address of your cameras, you can execute the IPCam Utility installer. Follow the below
steps to find the IP address of camera.
1. Download the IPCam Utility from
http://surveillance.aver.com/DownloadFile.aspx?n=2517|249C0709-10E3-4182-B8E3-C2CE8A791
29C&t=ServiceDownload .
2. Run the IPCam Utility.
3. Click Search, and all available devices will be listed on the screen.
4. Select a camera from the list.
5. The corresponding fields of IP address will display.
6. Double-click on the IP address of camera from the list can connect to camera through the browser.
[Note] If IPCam utility cannot find the camera, please check following:
1. Please make sure the Ethernet connection of camera is well connected.
2. The camera and PC (IPCam utility) are in the same LAN segment.

11
PTZ Camera
Exposure
Mode:
Full Auto: The camera automatically determines the shutter speed and the aperture while
you can change other settings manually.
Shutter Priority: You can manually change the shutter speed while the aperture is
automatically determined by the camera.
Iris Priority: You can manually change the aperture while the shutter speed is
automatically determined by the camera.
Manual: You can manually change both the shutter speed and aperture.
Exposure Compensation: With the slider, you can brighten the image by selecting positive
exposure compensation while negative exposure compensation for a darker image.
Maximum Gain: After setting the maximum gain, you can have an image with the least noise
without overexposure.
Gain: You can use the slider to adjust the value of the gain only under Manual mode.
Shutter Speed: You can slide to change the shutter speed.
Slow Shutter: You can have a brighter image after selecting Slow Shutter.
Iris: You can use the slider to adjust aperture.
BLC: You can use the slider to adjust backlight compensation only under Full Auto mode.
PTZ
Pan/Tilt Speed: You can use the slider to adjust the pan and tilt speed of the camera.
Zoom Speed: You can use the slider to adjust the zoom speed of the camera.
Digital Zoom Limit: You can manually choose a digital zoom level up to 12x.
PTZ Zoom Focus: it is Off by default. When PTZ Zoom Focus is off, the camera will focus
on the presenter once right after the camera stops zooming in/out. When toggled on, the

12
camera will constantly focus on the presenter as he/she walks around, which might cause a
blurry image.
Power up ACT: Select a preset point for the camera to navigate to after the camera is turned on.

13
PTZ Camera
General
Contrast: You can adjust the value of contrast.
Saturation: You can adjust the value of saturation.
Sharpness: You can switch between Off, Low, Middle, and High.
Noise Reduction: You can switch between Off, Low, Middle, and High.
Shading Correction - Upper Left: You can switch between Off, Low, Middle, and High to
reduce vignetting for the upper left corner of the image.
Shading Correction - Upper Right: You can switch between Off, Low, Middle, and High to
reduce vignetting for the upper right corner of the image.
Shading Correction - Bottom Left: You can switch between Off, Low, Middle, and High to
reduce vignetting for the bottom left corner of the image.
Shading Correction – Bottom Right: You can switch between Off, Low, Middle, and High
to reduce vignetting for the bottom right corner of the image.
White Balance: Click Auto and the camera will automatically adjust its white balance.
White Balance: Click Manual and you can adjust R Gain and B Gain.
R Gain: Choose a value between 0 and 255.
B Gain: Choose a value between 0 and 255.
Frequency: You can switch between Off, 50Hz, 60Hz, and Auto. Reboot the camera after
altering frequency setting.