Avery Dennison Monarch 9415 Service manual

Operator's Handbook
©2007 Avery Dennison Corp. All rights reserved.
28028
0
TC9415MCDOH Rev. A010/15
®
Monarch 9415™
Food Freshness System

Each product and program carries a respective written warranty, the
only warranty on which the customer can rely. Avery Dennison
reserves the right to make changes in the product, the programs,
and their availability at any time and without notice. Although Avery
Dennison has made every effort to provide complete and accurate
information in this manual, Avery Dennison shall not be liable for
any omissions or inaccuracies. Any update will be incorporated in a
later edition of this manual.
©2007 Avery Dennison Corporation. All rights reserved. No part of
this publication may be reproduced, transmitted, stored in a retrieval
system, or translated into any language in any form by any means,
without the prior written permission of Avery Dennison.
WARNING
This equipment has been tested and found to comply with the
limits for a Class A digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is
operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own
expense.
CANADIAN D.O.C. WARNING
This digital apparatus does not exceed the Class A limits for
radio noise emissions from digital apparatus set out in the
Radio Interference Regulations of the Canadian Department of
Communications. Le présent appareil numérique n’émet pas
de bruits radioélectriques dépassant les limites applicables
aux appareils numériques de la classe A prescrites dans le
Réglement sur le brouillage radioélectrique édicte par le
ministère des Communications du Canada.
Trademarks
Monarch® and 9415 are trademarks of Avery Dennison Retail
Information Services LLC.
Avery Dennison® is a trademark of Avery Dennison Corp.
McDonald’s® is a trademark of McDonald’s Corp.
Avery Dennison Printer Systems Division
170 Monarch Lane
Miamisburg, OH 45342

i
TABLE OF CONTENTS
Getting Started..................................................................... 1-1
Using This Manual............................................................ 1-1
Audience ......................................................................... 1-1
Unpacking the Freshness System....................................... 1-2
Installing the System......................................................... 1-3
Connecting the System’s Power Supply............................... 1-4
Loading Labels................................................................. 1-5
Printing Labels..................................................................... 2-1
About the System ............................................................. 2-2
Calibrating the Touch Screen............................................. 2-3
Calibrating the Touch Screen............................................. 2-3
Printing Freshness Labels ................................................. 2-4
Printing Use First Labels ................................................... 2-6
Sleep Mode...................................................................... 2-6
Configuring the System ..................................................... 2-7
Using Edit Mode ................................................................... 3-1
Entering Edit Mode ........................................................... 3-2
Adding and Removing Products.......................................... 3-4
To add a product:.......................................................... 3-4
To remove a product:..................................................... 3-5
Editing Product Descriptions.............................................. 3-6
Editing Home Keys............................................................ 3-7
Saving Product Changes ................................................... 3-8
Exiting Edit Mode.............................................................. 3-8

ii
4-2
4-4
4-5
4-6
4-7
4-8
5-2
5-3
5-6
5-7
5-8
5-9
11
13
14
Changing Printer Settings .....................................................4-1
Setting the Time and Date..................................................
Adjusting the Touch Screen................................................
Selecting a Language........................................................
Changing the Password .....................................................
Adjusting the Distance to Tear Bar......................................
Adjusting the Print Position................................................
Using the Edit Utility.............................................................5-1
Installing the Edit Utility.....................................................
Configuring the Network Settings........................................
On the printer:...............................................................5-3
On your computer: .........................................................5-5
Uploading the Data File .....................................................
Editing the Data File..........................................................
To edit product buttons:..................................................5-7
To edit home keys:.........................................................5-8
Updating with USB ............................................................
Updating with USB ............................................................
Killing Data Files............................................................. 5-
Reading Data Files.......................................................... 5-
Updating with Ethernet .................................................... 5-
Updating the Data File.................................................. 5-14
Updating the Application............................................... 5-14

iii
6-2
6-3
6-4
6-4
7-2
-1
Care & Maintenance.............................................................. 6-1
Clearing Label Jams .........................................................
Cleaning the Printhead......................................................
Cleaning the Touch Screen Display ....................................
Cleaning the System.........................................................
Troubleshooting ................................................................... 7-1
Technical Support.............................................................
Specifications ......................................................................A-1
System Specifications.......................................................A

iv

Getting Started 1-1
GETTING STARTED
Use the Monarch9415™ Food Freshness
System (M0TPMCD) for product freshness and to
label inventory.
Information in this document supercedes information
in previous versions. Check our Web site for the latest
documentation and release information.
Using This Manual
Following is a summary of the contents of this manual.
Chapter Contents
1 Getting Started Unpacking and installing the
printer and loading supplies.
2 Printing Labels Printing labels and configuring
the printer.
3 Using Edit Mode Making changes to the product
menu.
4 Changing Printer
Settings
Setting time and date, language,
password, print position, etc.
5 Using the Edit
Utility
Installing and using the Edit
Utility, and updating the printer
with USB.
6 Care &
Maintenance
Clearing supply jams and
cleaning the printer.
7 Troubleshooting Common problems and their
solutions.
A Specifications Printer specifications.
Audience
The Operator's Handbook is for the person who prints
and applies labels, and configures and updates the
Food Freshness System.
1

1-2Operator’s Handbook
Unpacking the Freshness System
After you unpack the system, you should have the
following:
♦ 9415 system
♦ power supply
♦ 4 wall anchors
♦ wall mount template
Keep all packaging material in case you need to move
or return the system.
Caution: Do not touch the electrical connectors
while setting up the system. Static
electricity can damage or destroy the
electronic components.

Getting Started 1-3
Installing the System
To install the system on the wall:
1. Select a suitable location for the system on a wall.
Leave enough room on the left side to connect a
USB drive for updating.
2. Tape the wall mount template to the wall in the
selected location.
Caution: The template must be level or the system
will not install correctly.
3. Install the four wall anchors according to the four
outside holes indicated on the template.
4. Remove the template.
5. Lower the supply door on the system so you can
see the mounting holes on the back.
6. Attach the system to the wall anchors using the
corresponding holes on the back of the system.
7. Press down firmly on the system to lock it in
place.
8. Close the supply door.

1-4Operator’s Handbook
Connecting the System’s Power Supply
To connect the power supply to the system:
1. Turn off the system. Press the power switch on
the side of the system to the off (O) position.
2. Place the power supply in a suitable location,
preferably on a table, near an electrical outlet.
3. Plug the three-hole end of the AC adapter cable
into the three-pronged outlet in the system’s
power supply.
4. Plug the L-shaped end of the power supply cable
into the socket on the side of the system.
5. Plug the three-pronged end of the AC adapter
cord into a grounded electrical outlet.
Warning: The system and power supply should
never be operated in a location where
either one can get wet. Personal injury
could result.
Power socket
L-Shaped
Connector

Getting Started 1-5
Loading Labels
Dual printer: Printer 1 is located on the left and
Printer 2 is located on the right. Printer 1 is the
default printer.
Single printer: Printer 1 (located on the left) is the
only available printer.
The first time you load the printer after receiving it you
must remove and discard the thermal paper from the
printer slots. Gently pull the paper out of the printer
and discard.
1. Turn on the system. Press the power switch on the
side of the system to the on (I) position.
2. Press to remove the thermal paper from the
printer, if necessary.
3. Remove and discard the tape from a new roll of
labels.
4. Lower the supply door.
5. Slide a roll of labels onto the supply holder.
If necessary, adjust the supply holder guide so it
touches the roll.
6. Feed the labels, printing side up, into the supply
slots in the supply door.
Note: Make sure no label adhesive is exposed when
loading labels. This causes jams.

1-6Operator’s Handbook
7. Make sure the supply clip is in the correct position
to touch the edge of the supply. This clip guides
the labels through the supply slot so they do not
shift while printing.
8. Close the supply door.
The printer calibrates the labels automatically.
Supply slot
Supply Holder
Guide
Printer 2
Printer 1
Supply clip
Dual printer shown

Printing Labels 2-1




2
PRINTING LABELS
This chapter describes how to
use the application
calibrate the touch screen
print freshness labels
print Use First labels.

About the System
There are five control buttons located on the right side
of the touch screen.
Button Action
Stops/cancels the current print job.
Advances supply for the selected printer.
or
Selects which printer feeds the supply.
Printer 1 is located on the left side.
Printer 2 is located on the right side.
Note: In the single printer version, these
buttons do not function.
Enters the system configuration menu.
The rest of the touch screen contains product buttons
that are color-coded so you can easily print the
freshness labels.
 Yellow – Breakfast




Red – Grill Area
Green – Prep/Salads
Blue – Service
Orange – Enjoy By
Printer 1
Printer 2
(dua
l
p
rin
te
r
o
nl
y)
2-2 Operator’s Handbook

Calibrating the Touch Screen
Calibrate the touch screen so the buttons respond
correctly when pressed. Do this the first time you turn
on the printer after receiving it and whenever the
screen does not correctly respond to your touch.
1. Press any part of the upper right-hand quarter of
the screen as you turn on the system.
The Touch Screen Calibration screen appears.
+
TOUCH SCREEN CALIBRATION
Please press center of cross
2. Follow the instructions to calibrate the touch
screen.
The McDonald’s application runs automatically
when you are finished.
Printing Labels 2-3

2-4 Operator’s Handbook
Printing Freshness Labels
Use the application to label any product for freshness.
All products are listed under their corresponding
category. Select a new category by touching one of
the color-coded home keys on the right side of the
screen.
You can switch from English to Spanish and Spanish
to English by touching the Language Toggle Key.
Note: All products in a category may not appear on
the screen. Use the numbered tabs at the top
of the screen to view more products.
1. Turn on the printer.
Product Buttons Control
Buttons
Home
Keys
Numbered Tabs
Language
Toggle Key

2. Press any product button.
3. Use the numeric buttons to enter the quantity of
labels you need to print or press Enter to print
only one label and return to the product menu.
Press Back to backspace one character.
Press Cancel to return to the product screen
without printing labels
4. Press Enter to print labels in the quantity you
entered.
Labels print for the selected product.
Note: If the printer is out of
labels, a preview of the
label appears on the
screen and no label prints.
Touch the screen to return
to the product menu.
BACON BITS
REFRIGERATED
TROZOS DE
TOCINO
REFRIGERADO
USE THRU:
3:48 PM
9/21/06
Sample Label
Printing Labels 2-5

Printing Use First Labels
Apply a “Use First” label to any product on the shelf
that needs to be used first.
1. Press the Use First button on the right side of the
screen. The Enter Print Quantity screen appears.
2. Enter the quantity of Use First labels you need to
print and press Enter.
OR
Press Enter without entering a quantity to print
only one label.
Labels with the words "Use First"
print. USE
FIRST
USE PRIMERO
Note: If the printer is out of labels,
a preview of the label
appears on the screen and
no label prints. Touch the
screen to return to the
product menu. Sample Label
Sleep Mode
After 10 minutes of inactivity, the touch screen
backlight dims to conserve power. After 30 minutes of
inactivity, the screen saver appears. After 50 minutes
of inactivity, the screen goes blank.
To wake up the system, gently touch the screen.
2-6 Operator’s Handbook

Configuring the System
Use the Configure menu to set the date and time,
add/remove or edit product buttons, adjust the touch
screen settings, and select a language. Instructions
for using these options are also located under
Manager Help.
Note: The Configure menu is for Managers and
Supervisors only.
To access the Manager Help:
1. Press .
2. Enter the Manager Password and press Enter.
The default password is 1234. The Configure
screen appears.
Printing Labels 2-7

3. Press Manager Help. Scroll through the text to
the instructions you need.
See Chapter 3, “Using Edit Mode” and Chapter 4,
“Changing Printer Settings” for more information.
2-8 Operator’s Handbook