Avid Technology Z Series User manual

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CRANECO.
280N.MIDLANDAVE.,STE258,SADDLEBROOK,NJ07663WWW.AVIDCONTROLS.COM
2/25/14 TECHUK-92/ D.W.O. 22018 Page 1 of 13
AVID Z* Series
ATEX/IECEx Certified – Ex mb e
Monitor and Control Monitor
INSTALLATION AND OPERATION MANUAL
IOM: TECHUK-92 Revision: 4
Prepared By: C.Irwin Date: 2/25/14 Drafting Work Order:22512 ECN: 13000
Reviewed By: T. Lee Date: 8/2/18 Approved By: C. Irwin Date: 8/2/18
This IOM contains confidential information and is issued in confidence on the condition that it be returned on demand and not be copied,
reproduced, disclosed to others or used in manufacture of the subject matter thereof without the written consent of Crane Co.


CRANECO.
280N.MIDLANDAVE.,STE258,SADDLEBROOK,NJ07663WWW.AVIDCONTROLS.COM
2/25/14 TECHUK-92/ D.W.O. 22018 Page 2 of 13
RevisionHistory
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Revision
25February2014,Initialrelease
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26October,2015Rev.1
12April,2016Rev.2
11December,2017Rev.3
1August,2018Rev.4
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CraneCo.Locations
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USA:+12017947650
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Europe,MiddleEast&Africa:+44(0)1892516277
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AsiaPacific:+6568698909
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
CRANECO.
280N.MIDLANDAVE.,STE258,SADDLEBROOK,NJ07663WWW.AVIDCONTROLS.COM
2/25/14 TECHUK-92/ D.W.O. 22018 Page 3 of 13
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AVIDMonitor    AVIDControlMonitor
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1.0 Introduction
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Thisseriesofproductsareavailableinthreematerials,GrilamidTR90UV(ZR),Aluminum(ZA)orStainlessSteel
CF8M/316(ZS)andintwosizesofenclosure.
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BoththeZ*seriesMonitorsandControlMonitorsprovideendoftravelindicationbythemeansofeitheran
electricalorpneumaticswitchesorinductivesensorsmountedwithintheenclosure.Theseareactivatedbycams
/triggersmountedontherotaryshaft.TheMonitorenclosureconstructioncomprisesofashaftpassingthrough
theenclosurehousingandcover(whenfittedwithvisualindicator).Thetwopartenclosurehasanintegralgasket
sealandtheshafthasuptotwo‘O’ringsealsinthebearingareas.
TheZ*ControlMonitorhas,locatedwithintheenclosure,uptotwosolenoidcoilstooperate/controlprocess
actuatorsorcylinders,eitherdoubleactingorspringreturn,dependingonthemodelordered.
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TheMonitorhastheoptionofuptothreeentriesforconnectiontoanexternalpowersourceinthesmaller
enclosureanduptofiveinthelargerenclosure.TheControlMonitorhastwoorthreerespectivelydependingon
whethertheoneortwocoilsareselected.
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Thesizesavailableare;M20x1.5p,M25x1.5p,1/2”–14NPT,3/4”‐14NPT,Pg13.5oranyothersuitablethread
thatcanmaintainIP6Xingressrating.
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2.0ProductCertification
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ExmbeIICT*Gb
ExtbIIICT*°CDbIP6X
Tamb‐*°CTO+*°C
IECExSIR08.0131X
nnnn II2GD
ExmbeIICT*Gb
ExtbIIICT*°CDbIP6X
Tamb‐*°CTO+*°C
SIRA08ATEX5351X
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ThisequipmentmaybeusedinaCAT2or3GasandDustenvironmentswithapparatusgroupscoveringIIA,IIB
andIIC.
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FortheAVIDControlMonitorthetemperatureclassesarebetweenT1throughtoT5(T100°C)at‐40°Cto+50°C.
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
CRANECO.
280N.MIDLANDAVE.,STE258,SADDLEBROOK,NJ07663WWW.AVIDCONTROLS.COM
2/25/14 TECHUK-92/ D.W.O. 22018 Page 4 of 13
FortheAVIDMonitortherearetwotemperatureclassesbetweenT1throughtoT5(T100°C)‐40°Cto+60°Cand
T1throughtoT6(T85°C)‐40°Cto+45°C
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3.0Warnings.
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NOTE:Beforeinstallationofthisproduct,pleaseensurethattheproductanditscertificationissuitableforthe
intendedapplication.
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Iftheequipmentislikelytocomeintocontactwithaggressivesubstances,thenitistheresponsibilityoftheuser
totakesuitableprecautionsthatpreventitfrombeingadverselyaffected,thusensuringthatthetypeof
protectionprovidedbytheequipmentisnotcompromised.
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Theinstallershallensurecompliancetothecertificateconditionsforeachofthecertifiedcomponentsinstalled:
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i. Theterminalsshallonlybefittedwithwiresthathavecrosssectionalareafallingwithinthefollowinglimitations:
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MK3RangeofTerminalStrips:Rigid:0.5mm2to2.5mm2,Flexible:0.5mm2to1.5mm2
Type262‐***Terminalstrip:0.2mm2to4mm2(single‐core,finelystranded,and
stranded).
Type07‐9702‐0*2*/****RangeConnectingTerminal:0.2mm2to2.5mm2(solid,fine‐strandedandmulti‐
stranded)
TerminalBlockKL‐*‐25‐400:Solid/Stranded:0.5mm2to2.5mm2,Flexible:0.5mm2to1.5mm2
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ii. ForMK3RangeofTerminalStrips:Exceptwhenshowninacertificateasbeinginternalwiringofapparatus,not
morethanonesingleormultiplestrandleadshallbeconnectedintoeithersideofanyterminal,unlessmultiple
conductorshavebeenjoinedinasuitablemanner,e.g.twoconductorsintoasingleinsulatedcrimpedbootlace
ferrule.
iii. ForMK3RangeofTerminalStrips:Leadsconnectedtotheterminalsshallbeinsulatedfortheappropriate
voltageandthisinsulationshallextendtowithin1mmofthemetaloftheterminalthroat.
iv. ForMK3RangeofTerminalStrips:Allterminalscrews,usedandunused,shallbetighteneddowntobetween
0.4Nmand0.45Nm,
v. ForMK3RangeofTerminalStrips:MK3/2andMK3/3terminalsshallbemountedinsuchawayastoprevent
anyrotationoftheterminalstripduringtighteningorlooseningoftheterminalscrews.Allotherlargerterminals
shallbemountedusingatleasttwoofthefixingholestopreventrotation.
vi. ForMK3RangeofTerminalStrips:Minimumcreepageandclearancedistancesbetweentheinstalledterminals
andadjacentconductive,equipment,enclosurewallsandcoversshallbe5mm,unlessQBcross‐connecting
combsareusedandareangleddownwards,inwhichcasethesevaluesarereducedto3.2mminbothcases.
vii. ForMK3RangeofTerminalStrips:WhenQBcross‐connectingcombsareusedwiththeangledblackinsulation
inclinedupwards,themaximumvoltageratingattheterminalstripsisunchanged,butwhenthecombisangled
downwardsthevoltageratingisreducedto175Vmaximum‐seeabovepoint.
viii. ForMK3RangeofTerminalStrips:Wheretheprongofaninsulatingcombisusedinaterminalway,afurther
singleconductorof1.0mm2minimumcross‐sectionalareamaybeconnectedtothesameterminalwayontop
oftheprong.
ix. ForMK3RangeofTerminalStrips:Theinsideedgeoftheinsulationofthecombscross‐connectingarmshallbe
incontactwiththeterminalmolding.
x. ForMK3RangeofTerminalStrips:Theterminalsshallonlybeinstalledandwiredwithcableinanambient
temperatureof‐10°Cto+80°C.
xi. ForMK3RangeofTerminalStrips:TheQBcross‐connectingcombsarelimitedtothesamecurrentratingasthe
terminalandshallnotbeusedwithcurrentsinexcessofthisvalue.
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xii. Type262‐***Terminalstrip:Concerningtheuseofaccessoriestheinstructionsofthemanufacturershallbe
considered.
xiii. Type262‐***Terminalstrip:Whenfeed‐throughterminalswithearthing‐conductorterminalblocksare
mountedsidebyside,endcoverplatesoradaptorplatesaretobeprovided.


CRANECO.
280N.MIDLANDAVE.,STE258,SADDLEBROOK,NJ07663WWW.AVIDCONTROLS.COM
2/25/14 TECHUK-92/ D.W.O. 22018 Page 5 of 13
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xiv. Type07‐9702RangeConnectingTerminal:Theseterminalsmaybefixedonlywiththeappertainingscrews.
xv. Type07‐9702RangeConnectingTerminal:Ifaccessoriesareused,theinstructionsforinstallationprovidedby
themanufacturershallbeobserved.
xvi. Type07‐9702RangeConnectingTerminal:Ratedtorque=max.0.4Nm.

xvii. TerminalBlockKL‐*‐25‐400:Takecareatinstallationthattheconductorinsulationreachestheterminal
immediately.
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Themaximumdustlayershallbenogreaterthan5mm(T5135°C).
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WARNING:POTENTIALELECTROSTATICCHARGINGHAZARD‐cleanonlywithdampcloth.
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Thissymbolwarnstheuserofpossibledanger.Failuretoheedthiswarningmayleadtopersonalinjury
ordeathand/orseveredamagetoequipment.
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Thissymbolidentifiesinformationaboutoperatingtheequipmentinaparticularmannerthatmay
damageitorresultinasystemfailure.Failuretoheedthiswarningcanleadtototalfailureofthe
equipmentoranyotherconnectedequipment.
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Thissymboldrawsattentiontoinformationthatisessentialforunderstandingtheoperationand/or
featuresoftheequipment.
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4.0 MountingInstructions.
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RequiredTools:Onlyusespannersofthecorrectsizeoranadjustablespannertofithexheadboltsinthe
mountingkit.
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4.1 DirectMount.
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4.1.1 Selectthecorrectactuatordriveadaptortosuittheactuatorpinionandinsertthe11mmA/Finthecorrect
positionandpressdown.
4.1.2 OrientatetheAVIDPositionMonitorandlocatetheModmountdrivecouplerintotheactuatordriveadaptor.
PressdownsothattheModmountisfullyseatedontheactuatormountingface.
4.1.3 Usingan8mmA/Fspanner,securetheassemblytakingcarenottoexceedthetorquespecifiedonthebracket.
SeeFigure1.
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4.2 NamurMount.
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4.2.1 Obtainamountingkitsuitedfortheactuator/valve,commonlyavailablethroughalocalPentairdistributor.
4.2.2 Attachthemountingbracketandcoupler(ifrequired)totheunithousingwiththehardwareprovided.
TypicalactuatorhardwareisM5(8mmA/F)andmonitormountingM6(10mmA/F)orM8(13mmA/F).
4.2.3 Attachtheunitandmountingsystemtotheactuator.SeeFigure1.


CRANECO.
280N.MIDLANDAVE.,STE258,SADDLEBROOK,NJ07663WWW.AVIDCONTROLS.COM
2/25/14 TECHUK-92/ D.W.O. 22018 Page 6 of 13
4.2.4Ensureaxialalignmentbetweenunitshaft,couplerandactuatorshaft.Failuretocorrectlyaligncouldresultin
long‐termstress‐relatedfailureofunitshaftinhighcycleorhightorqueapplications.
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Beforestrokingtheactuatortothefullyclosedposition,pleaseensurethattheprocessissafetodoso.
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Fig1
5.0 EaziFixCamSettings.
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5.1Toreleasethecover,loosenthecoverretainingscrewsusinga4mmA/FAllenKey.Liftthecoverandtwist
approx45°andremove.SeeFigure2below.
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 Fig2

5.2Tosetthelowerswitch,liftthebottomEasiFixcamandturnuntiltheswitchhasactivatedandthenrelease.
ThespringwillpushtheEasiFixcambackontothesplinedshaft.



CRANECO.
280N.MIDLANDAVE.,STE258,SADDLEBROOK,NJ07663WWW.AVIDCONTROLS.COM
2/25/14 TECHUK-92/ D.W.O. 22018 Page 7 of 13



Beforestrokingtheactuator,pleaseensurethattheprocessissafetodosoandthatallhandsarekept
awayfromthemovingshaft/cams.

5.3Stroketheactuatortotheoppositeendoftravel.SetthetopEasiFixcambypushingdownandturningthe
EasiFixcamuntiltheupperswitchisactivated.

5.4Stroketheactuatorfromoneendofstroketotheotherseveraltimestochecktheswitchoperation.
Iftheswitchesrequireadjustment,repeatsteps5.2to5.3.


Fig3
6.0FieldWiring&Installation.

WARNING:TheZ*seriesshouldalwaysbehandledwithcarewhenthecoverisremoved.

NOTE:Beforeelectricalinstallation,pleasereadandfollowthewiringdiagramlocatedinsidethecover.
TheelectricalratingscanbefoundontheproductI.Dlabel.

6.1 Fieldwiringmustbecarriedoutinaccordancewithsite,localandnationalelectricalcodes/requirements.
ThisincludesspecialattentiontoearthbondtotheAluminiumorStainlessSteelenclosureusingtheinternal
andexternalearthpointsprovided.

6.2 Installationofthisproductshallbecarriedoutbycompetentpersonnelinaccordancewiththeapplicablecode
ofpracticesuchas60079‐14.

6.3 TheZserieshousingcanofferuptothreeconduitentrieswhereastheZ+seriescanofferuptotwoentriesof
thefollowingthreadsizes;M20x1.5p,M25x1.5p,½”‐14NPTor¾”‐14NPT.Theentriesaredetailedonthe
product
IDlabelfoundontheproductcover.Pleaseseebelowthedesignatedconduitlocation.












TOPCAM
PUSHDOWN,TURN
&RELEASE
BOTTOMCAM
LIFTUP,TURN
&RELEASE


CRANECO.
280N.MIDLANDAVE.,STE258,SADDLEBROOK,NJ07663WWW.AVIDCONTROLS.COM
2/25/14 TECHUK-92/ D.W.O. 22018 Page 8 of 13

  ZSeriesZ+Series 




6.4 Thecertificationappliestoequipmentwithoutcableglands.Whenmountingtheenclosureinthehazardous
area,onlysuitablyratedIP66/67,ATEX/IECEx(dependentonscheme)certifiedglandsmustbeused.

6.5 AllunusedcableentriesmustbepluggedwithasuitablyratedIP66/67ATEX/IECEx(dependentonscheme)
certifiedblankingdevices.

6.6 Beforereplacetheenclosurecover,ensurethatbothofthehousingandcoversealingsurfacesarecleanand
undamaged.Tightenthecoverscrewshandtightusinga4mmA/FAllenkey.
7.0 OperatingandMaintenanceInstructionsforAVIDSolenoidValve.

7.1GeneralDescription
7.1.1TheAVIDsolenoidvalveincorporateselastomerstaticsealsthroughwhichashapedspoolmovesandare
manufacturedfor3or5wayoperation.3wayisnormallyusedforpilotcontroloftheotherrelayvalvesor
fortheoperationofsingleactingcylinders.5wayisnormallyusedtocontroltheactionofdoubleacting
cylinders.Thesealspacerassemblyformsindividualannularchambersoppositeeachvalveportandthe
groovedspooleitherclosesorallowsflowbetweenadjacentchambers,hencethepositionofthespool
determineswhichportsareopenorclosed.
Thespoolismovedbywayofamanuallyormechanicallyoperatedmechanismnormallyagainstareturn
spring.Operationmaybebyapplicationorremovalofapilotairsupplyactingasapilotpiston.Thisformof
controlisutilizedforelectricalactuationwhereintegralsolenoidvalvescontrolthepilotairsupply.






Conduit
B
Conduit
B
Conduit
A
Conduit
C
Conduit
A
Internal
Coil
Position


CRANECO.
280N.MIDLANDAVE.,STE258,SADDLEBROOK,NJ07663WWW.AVIDCONTROLS.COM
2/25/14 TECHUK-92/ D.W.O. 22018 Page 9 of 13
7.1.2OptionalFeatures.
No‐VoltageRelease(Latching)
Withthecoilfirstenergized,thepalmbuttonisthenmanuallymovedandlatched.Theinwardmovementof
thepalmbuttoncausesthevalvetoshift.Whenthecoilisde‐energized,thepalmbuttonandlatching
mechanismareautomaticallytripped,allowingthevalvetoreturntoitsoriginalposition.SeeFig.1

ManualLockingOverride
Manuallydepresspalmbuttonandrotateclockwisefor
maintainedcondition,mustmanuallydisengagetoreturnto
originalposition.SeeFig.2

MomentaryOverride
Springreturnmomentarypushtype,mustholdintoactuate.
SeeFig.3

HexDriveMaintainedOverride
Insertallenkeyinhexheadscrewandrotateclockwise
(4‐5turns)toshiftspool.Valvewillstayputuntilhexhead
screwisrotatedcounterclockwise(4‐5turns)backtooriginal
position.SeeFig.4

D/C‐DualCoilOption
Fivewayvalvesareavailablewithacoil/pilotvalveoneachend
oftheAVIDvalve,coil“A”andcoil“B”.
Whencoil“A”isenergizedthevalvewillshift.Ifcoil“A”isthen
de‐energized,thevalvewillremaininthisposition.
Thevalvewillnotreturntotheoriginalstateuntilcoil“A”isde‐energizedandcoil“B”isenergized.
Theprocessisthesameforcoil“B”.

NOTE‐ForDualCoilValves
Thevalvemaybeineitherpositionuponinstallation.RefertotheAirFlowDiagramsandenergizethe
appropriatecoil(withair)toresetvalvetothedesiredposition.
Dualcoilvalvesrequirebothanelectricalsignalandairpressuretooperate.SeeAirFlowDiagramforair
pressurerequirements.
Ifeitherorbothinputsarelostthevalvewillremaininitscurrentposition.
Bothcoilsshouldneverbeenergizedsimultaneously.
7.2Specifications
OperatingPressure:  45‐120PSIG
OperatingMedia:  NonLubricatedFilteredAirto20Microns














Fig.1Fig.2
Fig.3Fig.4


CRANECO.
280N.MIDLANDAVE.,STE258,SADDLEBROOK,NJ07663WWW.AVIDCONTROLS.COM
2/25/14 TECHUK-92/ D.W.O. 22018 Page 10 of 13
7.3 PneumaticPortingConfigurations





7.4(AirLine)InstallationConsiderations.
AirMainsandlinesshouldbelargeenoughtoavoidexcessivepressurelossunderconditionsofmaximum
flow.
Airlinesshouldbeinstalledwithasfewrestrictionsaspossibleifthecostofcompressedairistobekepttoa
minimum.Sharpturnsinpipingshouldbeavoidedformoreefficientairflowandeconomicalairpower.
Itisadvisabletopitchthemainsinthedirectionofairflowsothatbothgravityandairflowwillcarrythe
watertotrapsorwaterlegslocatedatfrequentintervals.

Tohelpinpreventingcondensedmoisturefromreachingthepointofusage,downpipesshouldneverbe
takendirectlyfromthebottomofairpipesormains.Connectionshouldbemadeatthetopofthemainanda
longradiusreturnbendused.

7.5AirFlow.
Pipesizesarenormallydeterminedonsemiempiricallines,basisforselectionbeinganacceptablepressure
drope.g.notmorethan10%oftheappliedpressure.Insizingpipes,considerationshouldbegiventolikely
futuredemands,asasystemwillbeinefficientifthedemandoutgrowsthesupply.Itisalwaysbettertoover
sizemainsasthiswillreduceairvelocityandmakewaterseparationmoreeffective.


3/2SpringReturnValve.
DescriptionofOperation:
SolenoidDe‐Energised‐
AirflowsfromOutletPort2toExhaustPort3.
SolenoidEnergised‐
AirflowsfromInletPort1toOutletPort2.
5/2SpringReturnValve.
DescriptionofOperation:
SolenoidDe‐Energised‐
AirflowsfromInletPort1toOutletPort2and
exhaustsfromPort4to5.
SolenoidEnergised‐
AirflowsfromInletPort1toOutletPort4and
exhaustsfromPort2to3.
DualCoilValve.
DescriptionofOperation:
CoilBDe‐Energized‐
AirflowsfromInletPort1toOutletPort2and
exhaustsfromPort4to5.
Coil‘A’Energized‐
AirflowsfromInletPort1toOutletPort4and
exhaustsfromPort2to3.


CRANECO.
280N.MIDLANDAVE.,STE258,SADDLEBROOK,NJ07663WWW.AVIDCONTROLS.COM
2/25/14 TECHUK-92/ D.W.O. 22018 Page 11 of 13

7.6AirServiceEquipment.
Theimportanceofproperfiltration(20Micron)andlubricationoftheairsupplytopneumaticequipmentcan
neverbeover‐emphasizedasameansofdecreasingfrictionandpreventingcorrosionandweardueto
moistureandabrasivesolidsbeingpresentintheairsupply.

Athigherpressuresthanrecommended,pneumaticequipmentcanwearexcessivelywithnosignificant
increaseinoutputandcompressedairisconsequentlywasted.
Thereismuchtobegained,therefore,fromprovidingpneumaticequipmentwithservicedairbyincluding
suitableairlinefilters,pressureregulatorsandlubricantsintheinstallation.
7.7TubesandFittings.
Theuseofcopper,stainlesssteel,nylonorpolyethylenetubeisrecommendedforpipingupaircircuitsand
equipment.Asageneralrule,pipethreadedfittingsshouldnotbeassembledtoaspecifictorquebecausethe
torquerequiredforareliablejointvarieswiththreadquality,portandfittingmaterials,sealantused,and
otherfactors.
Thesuggestedmethodofassemblingpipethreadedconnectionsisto assemblethemfingertightandthen
wrenchtightenfurthertoaspecifiednumberofturnsfromfingertight.
Theassemblyproceduregivenbelowisforreferenceonly,thefittingshouldnotbeovertightenedforthis
willleadtodistortionandmostlikely,completevalvefailure.
1.Inspectportandconnectorstoensurethatthethreadsonbotharefreeofdirt,burrsandexcessivenicks.
2.Applysealant/lubricantorTeflontapetothemalepipethreads.Withanysealanttape,thefirstoneortwo
threadsshouldbeleftuncoveredtoavoidsystemcontamination.
 3.Screwtheconnectorintotheporttothefingertightposition.
4.Wrenchtightentheconnectorapproximately1‐2turns(toseal)fromfingertight,againthisisonly
reference–thefittingshouldNOTbeovertightened
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EXPLODEDASSEMBLYOF
3&5WAY1.1CvAVIDVALVE

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CRANECO.
280N.MIDLANDAVE.,STE258,SADDLEBROOK,NJ07663WWW.AVIDCONTROLS.COM
2/25/14 TECHUK-92/ D.W.O. 22018 Page 12 of 13
8.0ProductRepair&Service.
8.1ItisrecommendedthataperiodicvisualandoperationevaluationiscarriedoutoftheMonitor/Control
Monitoratleastonceayearorevery1millioncycles.Iftheshaftrequireslubricationthenasuitable(NLGI2)
ratedgreasesuchasRocolSapphireLoTemp2shouldbeused.Pleasenotethatifanyotherlubricantother
thanRocolSapphireLoTemp2thenisshallbecompatiblewiththeshaft‘O’ringmaterial.
8.2ForControlMonitorsONLY‐Itisrecommendedthataperiodicvisualandoperationevaluationiscarriedof
theControlMonitorAVIDsolenoidvalveatleastonceayearorevery1millioncycles.Ifthespool&seals
requirelubricationthenuseMolykote55grease.
8.3Inspectionofthisproductshallbecarriedoutbyperiodicallybysuitablytrainedpersonnelinaccordancewith
theapplicablecodeofpracticesuchas60079‐17toensurethatitismaintainedinasatisfactorycondition.
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8.4Theequipmentisnotintendedtoberepairedbytheuser.Therepairofthisequipmentistobecarriedoutby
themanufacturer,ortheirapprovedagents,inaccordancewiththeapplicablecodeofpracticesuchas
60079‐19.
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8.5Theequipmentcontainedwithinthisproductcanbereplacedwithlikeforlikeparts/assembliesONLY.

8.6Thecertificationofthisproducthasbeenapprovedbasedonthematerialofconstructionasperthedrawings
listedintheschedulewithinthiscertificate.Anyreplacementpartsthatarenotmadeinaccordancetothe
listeddrawingwillinvalidatetheapproval/certification.

8.7ReplacementpartsmustbepurchasedthroughCraneCo.orviaanapprovedAVIDdistributor.
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
CRANECO.
280N.MIDLANDAVE.,STE258,SADDLEBROOK,NJ07663WWW.AVIDCONTROLS.COM
2/25/14 TECHUK-92/ D.W.O. 22018 Page 13 of 13
CraneCo.CustomerSatisfactionQuestionnaire.

Inacontinuousefforttoimproveourproductsandservicetoourcustomers,wewouldappreciateasmallmomentof
yourtimetocompletethefollowingquestionsaboutyourrecentpurchase;

Ratingusfrom1to10(1beingpoorand10excellent)pleaseindicateyourperceptionofourperformance.
Thankyou,yourfeedbackisessentialtoourimprovementandsuccess.

HowDoYouRate….
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Ifyouhaveanyothercomments,pleaseindicatebelow;
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Company:
CustomerName:
Position:
Date:
Pleasefaxcompletedquestionnairesto+1‐201‐794‐0913
10 98765432 1
1Qualityoftheproduct?
Comments‐
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2UseofthisIOM?
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3Easeofuseofthisproduct?
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4CraneCo.asamanufacturer?
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5Deliveryleadtime?
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6Conditionofproductreceived?
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