Avigilon ALTA Service manual


CONTROL CENTER
Administrator Guide

©2023,AvigilonCorporation.Allrightsreserved.AVIGILON,theAVIGILONlogos,andAVIGILONALTAare
trademarksorregisteredtrademarksofAvigilonCorporation.Allegion,ENGAGEtechnologyandSchlageare
trademarksofAllegionplc,itssubsidiariesand/oraffiliatesintheUnitedStatesandothercountries.Safariisa
trademarkofAppleInc.,registeredintheU.S.andothercountriesandregions.MacandAppStoreare
trademarksofAppleInc.,registeredintheU.S.andothercountriesandregions.WORKDAYandtheWorkday
LogoaretrademarksofWorkday,Inc.,someregisteredintheUnitedStatesandelsewhere.Allother
trademarksarethepropertyoftheirrespectiveowners.
Thisdocumenthasbeencompiledandpublishedusingproductdescriptionsandspecificationsavailableatthe
timeofpublication.Thecontentsofthisdocumentandthespecificationsoftheproductsdiscussedhereinare
subjecttochangewithoutnotice.AvigilonCorporationreservestherighttomakeanysuchchangeswithout
notice.NeitherAvigilonCorporationnoranyofitsaffiliatedcompanies:(1)guaranteesthecompletenessor
accuracytheinformationcontainedinthisdocument;or(2)isresponsibleforyouruseof,orrelianceon,the
information.AvigilonCorporationshallnotberesponsibleforanylossesordamages(includingconsequential
damages)causedbyrelianceontheinformationpresentedherein.
AvigilonCorporation
avigilon.com
20230808-en

2

Revisions
Guide Description
Rev.4.9 VirtualdirectoryforVideoIntercomReaderPro:UseQRcodesto
lookupdirectoriesonphones(optional)onpage95
Rev.4.8 MicrosoftAzureADupdates:MicrosoftAzureADonpage105
Rev.4.7 Oktaintegrationupdates:Oktaonpage110
Revisions 3

Contents
Revisions 3
Contents 4
Getstarted 12
Terms 12
Signin 13
Notifications 14
Setyourpreferredlanguage 15
Setlanguageatsign-in 15
Setlanguageinyourprofile 15
Setlanguageinorganization-wideemails 16
Setlanguageinsite-wideemails 16
AlarmManagement 17
Workflow 17
MusterReports 19
Workflow 19
Dashboards 21
Activitydashboard 21
Filterbysite 21
Camerasnapshots 22
Alarmsdashboard 22
Filterbyalarmseverityorstatus 23
Acknowledge,clear,orreactivateactivealarms 23
Exportalarmhistory 24
Contents 4

Entrydashboard 24
Devicedashboard 25
Controllerstatus 25
Remotediagnostics 25
Customdashboards(PremiumandEnterpriseplans) 26
Createcustomdashboard 27
Updatedashboardtitle 28
Addwidgets 29
Setdashboardasdefault 29
Deletedashboard 30
Viewcustomdashboard 30
Cameras 31
Viewlivevideofeeds 32
Initiatecalltointercom 32
Playanddownloadvideo 32
Users 33
Userdatamodel 33
Usermanagement 34
ExportdatatoCSV 34
Showorhidecolumns 35
Addusers 35
Uploadphotos 36
ImportusersbyCSVfile 37
Issuecredentials 38
Edituseraccess 39
Security 40
Contents 5

Issueactionstousers 40
GenerateguestaccesslinksandwebhookURLs 41
AccessGroupsmanagement 42
ExportdatatoCSV 42
Showorhidedata 42
AddAccessGroups 43
Rolemanagement 43
ExportdatatoCSV 44
Showorhidecolumns 44
Addroles 44
Deleteroles 46
Userschedules 46
Multipleschedules 47
Adduserschedules 47
Customfields 48
Sites 50
Sitemanagement 50
ExportdatatoCSV 50
Showorhidecolumns 50
Addsites 50
Buildingmanagement 50
Showorhidecolumns 51
Addbuildingdetails 51
Zonemanagement 52
ExportdatatoCSV 52
Showorhidecolumns 52
Contents 6

Zonesharing 52
Addzones 52
Anti-passbackandoccupancymanagement 53
Entriesmanagement 55
ExportdatatoCSV 56
Showorhidecolumns 56
Addentries 56
Entrysettings 57
Entrystates 62
Addentrystate 63
Entryschedules 65
Createentryschedule 65
Createholidayschedule 67
Lockdownplans 69
ExportdatatoCSV 69
Showorhidedata 69
Addlockdownplans 69
Triggerlockdownplans 71
Devices 73
ACUmanagement 73
ExportdatatoCSV 73
Showorhidecolumns 73
AddACUsorSDCs 74
Addexpansionboards 76
EditACUports 76
Readermanagement 78
Contents 7

ExportdatatoCSV 78
Showorhidedata 78
Addreader 78
Wirelesslockmanagement 80
ExportdatatoCSV 80
Showorhidecolumns 80
Updatelockfirmware 80
Editlocks 80
Wirelesslockgatewaymanagement 83
Videoreadermanagement 84
ExportdatatoCSV 84
Showorhidedata 84
Addvideoreader 84
Videointercomreadermanagement 88
ExportdatatoCSV 88
Showorhidedata 88
Addvideointercomreader 88
Viewactivatedvideointercomreader 89
Configurevideosettings 90
EnableONVIF 90
Changecloudvideostorageplan 91
Viewlivevideofeed 91
Configuretwo-wayaudio 92
Configurecallroutingtousers,units,orfrontdesk 94
UseQRcodestolookupdirectoriesonphones(optional) 95
Answercallsfromintercom 98
Contents 8

Deviceupdatemanagement 99
Showorhidedeviceupdates 99
Applyavailableupdatesbeforemaintenancewindow 99
Reports 100
Showorhidedata 100
ExportreporttoCSV 101
Configurereports(Activitylogs,Alarms,andPortalauditreport) 101
ViewandmarkusersassafeintheMusterreport(PremiumandEnterpriseplans) 101
Schedulereports(PremiumandEnterpriseplans) 102
Viewreports(PremiumandEnterpriseplans) 102
Appmarketplace 103
GoogleWorkspace 103
Setupintegration 103
MicrosoftAzureAD 105
SetupOAuth2authentication 105
SetupOAuthClient(ServicePrincipal)authentication 108
Okta 110
OneLogin 114
Singlesign-on(SSO) 116
Manuallysync 116
Workdayreports 116
Camio 118
Rhombus 119
Milestone 119
CiscoMeraki 122
Envoy 122
Contents 9

Slack 122
Zapier 123
Webhooks 123
Configurations 124
Rules 124
Addrules 124
Alerts 126
Alarms(PremiumandEnterpriseplans) 127
Enable,disable,orsilencealarms 127
Configurealarms 128
Mobileapp 131
Enablebadgeview 131
Customizebadgedesign 132
Badgetemplates 133
Addbadgetemplate 133
Addcustomfields(Premiumplanonly) 135
Printbadge 135
Printingtips 136
Administration 137
Account 137
Accepttermsandconditions 137
Editorganizationinformation 137
Editsecuritysettings 137
Quickstart 138
Profile 139
Updateyourinformation 139
Contents 10

Changepassword 139
AddMFAdevices 139
Enableintercomnotifications 140
Playormutealarmnotificationsounds 140
Eventdescriptions 142
AppendixA:ConfigureAvigilonAltaControlCenterwithlegacysystems 143
Contents 11

Getstarted
TheAvigilonAltaControlCenterisanonlineportalwhereAdministratorscanconfiguretheAvigilonAlta
accesscontrolsystemthroughaninternetbrowser.ThisguidecovershowtogetstartedintheControlCenter,
manageusersandhardware,andprovideaccesstoyourentries.
Note:SomefeaturesintheControlCenterareonlyavailableincertainsoftwarepackagesandasadd-on
features.Also,dependingonyourrole,notallofthesefeaturesmaybevisibletoyou.
Terms
lACU:Acloud-basedcontrolpanelthatmanagesaccesstoasecuredarea.
lCloudKeyCredential:Acredentialthatletsusersgeneratelinkstoprovidetemporaryaccessthroughthe
OpenpathMobileApporthroughtheControlCenter.
lControlCenter:Anonlineportalthatletsadministratorsmanageusers,setupentriesandpermissions,
andtroubleshoothardware.
lCredential:Akeypresentedtoareadertogainaccesstoanentry.Examplesincludecards,keyfobs,and
mobilecredentials.
lCSN:Acardserialnumberonthekeycard.
lEntry:Adoor,gate,turnstile,elevatorfloor,orotherpointofaccess.Oftensecuredwithareaderor
wirelesslock.
lEntryState:Determineswhetheranentryislockedorunlockedanddefineswhatkindsofcredentials
andtriggermethodsarevalid.
lMobileCredential:Anaccessmethodtiedtoauser'ssmartphonethroughtheuseoftheOpenpath
MobileApp.
lOpenpathMobileApp:Usedforprovidingmobilecredentialsandremoteunlockforusers.Theappis
availableforiOSandAndroiddevices.
lRemoteUnlock:AfeaturethatletsusersunlockanentryviatheOpenpathMobileAppwithoutneeding
tobeinrangeoftheReader.
Get started 12

lRequesttoExit:AsensorthatdetectswhensomeoneisexitinganentrywhichletstheSmartHubACU
knowtounlockthedoor.
lSchedule:Asetofdefineddatesandtimesthatcanbeusedtorestrictaccesstoentriesorusers.
lSite:Aphysicallocation(usuallyabuilding)thatcontainszonesandentries.
lSmartReader:Adeviceinstallednearanentrycapableofreadinginformationstoredonkeycards,fobs,
andOpenpathmobilecredentials.
lTriggerMethod:Acombinationofcredentialtypeand1FA/2FA.
lUser:ApersondefinedintheControlCenterwithcredentials.
lWiegandReader:AdeviceinstallednearanentrycapableofreadinginformationstoredonaWiegand
cardandtransmittingtoanaccesscontrolunit.
lZone:Containsoneormoreentrieswithinasite.Zonesaretheunitsofphysicalaccesspermissionsthat
youassigntousersandgroups.
l1FA:Single-FactorAuthentication.
l2FA:Two-FactorAuthentication.
Sign in
1. Gotocontrol.openpath.com/loginandsignin.ToaccesstheEuropeanControlCenter,goto
control.eu.openpath.com/login.
Note:TheControlCenterisshownautomaticallyinFrench,Spanish,Italian,German,orEnglish,
basedonthelanguageandlocalesetinyourbrowser.
Get started 13

2. Thereareseveralwaystosignin.
lIfyouhavenotconfiguredMulti-FactorAuthentication(MFA)foryouraccount,youareprompted
tosetitup.Formoreinformation,seeProfileonpage139.
lIfyoureceivedadmincredentialsthroughAvigilonAltaControlCenter,enteryouremailand
password,clickEntertwo-factorauthenticationcodetoenterthecodegeneratedbyyourapp.
ClickSignin.
lTousetheSinglesign-on(SSO)method,yourorganizationmusthaveenabledauthenticationwith
anidentityproviderandsign-inusinganidentitycredential,suchasyourOktaonpage110
account.Ifenabled,enteryouremailandclickContinue.Enterthetwo-factorauthentication(2FA)
codeandclickSignin.
Note:Ifanerrormessageasksforyournamespace,itmeansyourorganizationhasenabled
SSOfortwoormoreidentityproviders.Asktheadminwhosetuptheidentityprovider
integrationsforthecorrectnamespacetouse.SeealsoUserdatamodelonpage33.
Notifications
Notifications(alsoreferredtoaspopuportoastnotifications)aresystemmessagesthatneedyourattention,
suchasalarmevents,intercomevents,andmore.
llAvisualindicator(bluedot)inthebrowsertabindicatesnewnotifications.
Get started 14

Tip:ThisindicatorhelpsnotifyyouwhenyouhaveControlCenternotificationsevenifyouare
viewingadifferentbrowsertab.
lThedotisremovedwhenyouclickanotificationintheControlCenter.
Note:Ensuretheaudioonyourdeviceormachineisenabledwhenusingthealarmnotification
sound.
Set your preferred language
SetyourpreferredlanguageintheAvigilonAltaControlCenter,whichincludesFrench,Spanish,Italian,
German,orEnglish.
Setlanguageatsign-in
1. Gotocontrol.openpath.com/loginandsignin.ToaccesstheEuropeanControlCenter,goto
control.eu.openpath.com/login.
Note:TheControlCenterisshownautomaticallyinFrench,Spanish,Italian,German,orEnglish,
basedonthelanguageandlocalesetinyourbrowser.
2. SelectyourpreferredlanguageinLanguageinthelower-leftcorner.
3. Login.Theselectedlanguageisshowninyourcurrentloginsession.
Setlanguageinyourprofile
1. Clickyournameintheupper-rightcornerandselectProfile.
2. SelectyourpreferredlanguageinLanguage.
3. ClickSave.TheselectedlanguageisshowneverytimeyoulogintotheControlCenter.
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Setlanguageinorganization-wideemails
1. Goto Administration>Account.
2. ClickChangesettingsintheInfosection.
3. SelectthepreferredlanguageinOrganizationlanguage.
4. ClickSave.AllControlCenteremailsfortheorgwillbesentintheselectedlanguage.
Setlanguageinsite-wideemails
1. Goto Sites>Sites,andselectasiteorclickthe AddSitebutton.
Formultiplesitecreation,goto Administration>Quickstartandfollowthescreenworkflow.
2. SelectthepreferredlanguageinSitelanguage.
3. ClickSave.AllControlCenteremailsforthesitewillbesentintheselectedlanguage.
Get started 16

AlarmManagement
Note:APremiumorEnterpriseplanisrequired.
TheAlarmManagementappsupportsalarmconfiguration,monitoring,andreportingforalarmmonitoring
operatorsandadministrators.Usethisapptoconfigureandmonitorvisualandaudiblealarms,andtakethe
necessaryactionstoresolvethem.
Figure1TriggeredalarmsintheAlarmsdashboard
Workflow
1. Goto AppmarketplaceandinstalltheAlarmManagementapp,ifnotalreadydone.
Formoreinformation,seeAppmarketplaceonpage103.
2. Goto Configurations>Alarms,configurethealarms,andassignthemtorolesorusers.
Formoreinformationaboutconfiguration,seeAlarms(PremiumandEnterpriseplans)onpage127.
Note:ThePremiumplansupports100alarmconfigurations.TheEnterpriseplansupports500alarm
configurations.
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Notificationstotheassignedmonitoringoperatorcanbespecifiedinanalarmaction.Formore
information,seeActiontriggers&alarmnotificationsonpage130.
3. Goto Dashboards,andaddtheAlarmfeedandAlarmstatisticswidgetstoyourcustomdashboard.
Or,changeActivitytoAlarmsintheupper-rightcorner.Foranexample,seeFigure1ontheprevious
page.Formoreinformation,seeAlarmsdashboardonpage22andCustomdashboards(Premiumand
Enterpriseplans)onpage26.
Note:ThePremiumplansupports100openalarms.TheEnterpriseplansupports1000openalarms.
Notificationsaresentastheselimitsareapproached,andagain,whenthelimitisreached.Afterthat,
oldopenalarmsareauto-clearedasnewalarmsaretriggered.Formoreinformation,seeAlertson
page126.
4. Goto Reports>Alarms,andconfigurethedatatobedisplayedinthereport.Forexample,configure
anAlarmreportthatincludestheuserswhotriggeredthealarms(seeTriggeredcolumn)andthe
assignedmonitoringoperatorswhoacknowledgedthealarmswithnotes(seeNoteAddedcolumn).
Formoreinformation,seeConfigurereports(Activitylogs,Alarms,andPortalauditreport)onpage101.
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MusterReports
Note:APremiumorEnterpriseplanisrequired.
TheMusterReportsappisanemergencyresponsetooltoquicklyviewtheAvigilonAltauserswhomaybein
yourbuildingduringanemergencyevacuation.Usethisapptorapidlygenerateareport,identifywhomaybe
onsite,andaccountfortheirsafety.
Figure2MobileviewoftheMusterreport
Workflow
1. Goto AppmarketplaceandinstalltheMusterReportsapp,ifnotalreadydone.
Formoreinformation,seeAppmarketplaceonpage103.
2. Optional.Goto Sites>Entries,andaddanentryforthemusterpoint.
Note:Optionalmusterpointentriescanbeinstalledatyouremergencyassemblylocations.A
credentialreaderisrequiredtobeinstalledattheentry.Thereadershouldonlybeusedinamuster
eventandnotforanyotherpurpose.
Formoreinformation,seeAddentriesonpage56.
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3. Goto Users>Rolesandselecttherolethatwillviewandeditmusterreports.
a. ScrolldowntotheREPORTsectionandfindMusterreport.
b. SelecttheViewandeditamusterreporttoggles.
c. ClickSave.
4. Goto Reports>Musterandgenerateareport.
a. Selectatimeperiodforthereport.
b. Optional.Selectsitesandzones.
c. ClickSearch.Doanyofthefollowing:
lSelecttheMarkassafetoggleinthegeneratedreportafteryouhaveensuredauseris
safe.
lViewtheuserswhoareautomaticallymarkedassafeinthegeneratedreport,iftheir
credentialswerescannedatthemusterpointentrybeforeyougeneratedthereport.
5. ExportthereporttoCSVforrecordkeeping.
lClickthe icon.
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