Avigilon H5SL Series User manual

Installation Guide
Avigilon H5SL Bullet Camera Models:
1.3C-H5SL-BO1-IR 2.0C-H5SL-BO1-IR 3.0C-H5SL-BO1-IR
3.0C-H5SL-BO2-IR 5.0C-H5SL-BO1-IR 5.0C-H5SL-BO2-IR

Legal Notices
©2021,Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON logo, AVIGILONCONTROL
CENTER, and ACC are trademarks of Avigilon Corporation. Other names or logos mentioned herein may be
the trademarks of their respective owners. The absence of the symbols ™ and ® in proximity to each
trademark in this document or at all is not a disclaimer of ownership of the related trademark. Avigilon
Corporation protects its innovations with patents issued in the United States of America and other
jurisdictions worldwide (see avigilon.com/patents). Unless stated explicitly and in writing, no license is
granted with respect to any copyright, industrial design, trademark, patent or other intellectual property
rights of Avigilon Corporation or its licensors.
Disclaimer
This document has been compiled and published using product descriptions and specifications available at
the time of publication. The contents of this document and the specifications of the products discussed
herein are subject to change without notice. Avigilon Corporation reserves the right to make any such
changes without notice. Neither Avigilon Corporation nor any of its affiliated companies: (1) guarantees the
completeness or accuracy of the information contained in this document; or (2) is responsible for your use
of, or reliance on, the information. Avigilon Corporation shall not be responsible for any losses or damages
(including consequential damages) caused by reliance on the information presented herein.
Avigilon Corporation
avigilon.com
PDF-H5SLBO-A
Revision: 4 - EN
20210618
ii

Important Safety Information
This manual provides installation and operation information and precautions for the use of this device.
Incorrect installation could cause an unexpected fault. Before installing this equipment read this manual
carefully. Please provide this manual to the owner of the equipment for future reference.
This Warning symbol indicates the presence of dangerous voltage within and outside the product
enclosure that may result in a risk of electric shock, serious injury or death to persons if proper
precautions are not followed.
This Caution symbol alerts the user to the presence of hazards that may cause minor or moderate
injury to persons, damage to property or damage to the product itself if proper precautions are not
followed.
WARNING — Failure to observe the following instructions may result in severe injury or death.
lInstallation must be performed by qualified personnel only, and must conform to all local codes.
lFor EN 50121-4 compliance, this product is intended to be supplied by a EN 50121-4 power source.
lThis product is intended to be supplied by Power over Ethernet (PoE) that is a “Limited Power
Source” or “LPS”, rated 48 VDC, 9W min.
lAny external power supply connected to this product may only be connected to another Avigilon
product of the same model series. External power connections must be properly insulated.
lDo not connect directly to mains power for any reason.
CAUTION — Failure to observe the following instructions may result in injury to persons or damage
to the device.
lDo not install near any heat sources such as radiators, heat registers, stoves, or other sources of heat.
lDo not subject the device cables to excessive stress, heavy loads or pinching.
lDo not open or disassemble the device. There are no user serviceable parts.
lRefer all device servicing to qualified personnel. Servicing may be required when the device has
been damaged (such as from a liquid spill or fallen objects), has been exposed to rain or moisture,
does not operate normally, or has been dropped.
lDo not use strong or abrasive detergents when cleaning the device body.
lUse only accessories recommended by Avigilon.
iii

Regulatory Notices
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1)this device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
This Class B digital apparatus complies with Canadian ICES-003.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
lReorient or relocate the receiving antenna.
lIncrease the separation between the equipment and the receiver.
lConnect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
lConsult the dealer or an experienced radio/TV technician for help.
Changes or modifications made to this equipment not expressly approved by Avigilon Corporation or
parties authorized by Avigilon Corporation could void the user’s authority to operate this equipment.
To meet the requirements of the EN 50121-4 Railway Applications Standard, use an external power supply or
POE injector that is also compliant with EN 50121-4. Please contact Avigilon for assistance regarding
supporting equipment.
To meet the requirements of the EN 50130-4 Alarm Systems Applications standard, use an external
uninterruptible power (UPS) supply. The UPS must have a backup run time of greater than 5 seconds (>5S)
for the power level as specified on the product datasheet.
Disposal and Recycling Information
When this product has reached the end of its useful life, please dispose of it according to your local
environmental laws and guidelines.
Risk of fire, explosion, and burns. Do not disassemble, crush, heat above 100 °C (212 °F), or incinerate.
European Union:
iv

This symbol means that according to local laws and regulations your product should be disposed of
separately from household waste. When this product reaches its end of life, take it to a collection point
designated by local authorities. Some collection points accept products for free. The separate collection
and recycling of your product at the time of disposal will help conserve natural resources and ensure that it
is recycled in a manner that protects human health and the environment.
v

Table of Contents
Overview 1
Mounting Bracket View 1
Rear View 2
Front View 3
Configuration Panel View 4
Side View 5
Installation 6
Camera Package Contents 6
Installation Steps 6
Mounting the Bullet Camera 6
Removing the Configuration Panel Cover 10
Initializing a Camera Username and Password 10
(Optional) Using the USB Wi-Fi Adapter 11
Assigning an IP Address 11
Accessing the Live VideoStream 12
Aiming the Camera 13
Zooming and Focusing the Camera 14
(Optional) Configuring microSD Card Storage 14
Configuring the Camera 15
For More Information 15
Connecting to External Audio and I/O Devices 16
Connection Status LED Indicator 17
Troubleshooting Network Connections and LED Behavior 17
Resetting to Factory Default Settings 19
Setting the IP Address Using the ARP/Ping Method 20
Limited Warranty and Technical Support 21
vi

Overview
Mounting Bracket View
1. Camera mounts
Points for installing the camera to the mounting bracket.
2. Mounting hook slots
Points to hold the camera to the mounting bracket while connecting the required cables.
3. Mounting holes
Holes for securing the mounting bracket to the mounting surface.
Overview 1

Rear View
1. Ethernet port
Accepts power and Ethernet connection to the network.
The camera can only be powered by Power over Ethernet (PoE). Server communication and image
data transmission also occur over this connection.
2. Serial number tag
Device information, product serial number and part number label.
3. Camera mounting screws
Screws for mounting the camera to the mounting bracket.
4. Mounting hooks
Hooks to attach the camera to the mounting bracket while connecting the required cables.
5. External I/O and audio cables
Cables for connecting to external audio and I/O devices. For more information, see Connecting to
External Audio and I/O Devices on page16.
Rear View 2

Front View
1. IR illuminator
Provides scene illumination in the IR spectrum.
2. Configuration panel cover
Covers the configuration panel.
Front View 3

Configuration Panel View
1. microSD card slot
Accepts a microSD card for onboard storage. For more information, see (Optional) Configuring
microSD Card Storage on page14.
2. Micro USB port
Accepts a micro USB to USB adapter. Only required when using the Avigilon USB Wi-Fi Adapter.
3. Link LED indicator
Amber LED indicates if there is an active connection in the Ethernet port.
4. Connection status LED indicator
Green LED provides information about device operation. For more information, see Connection
Status LED Indicator on page17.
Configuration Panel View 4

Side View
1. Sun shroud
An adjustable cover to help protect the lens against glare from the sun.
2. Mount arm
Adjustable mount arm for positioning the camera.
3. Adjustment screws
Provides a locking mechanism for the mount arm.
Side View 5

Installation
Camera Package Contents
lAvigilon H5SL Bullet Camera
lMounting template sticker
l4 screws and anchors for solid walls
Installation Steps
Complete the following sections to install the device.
Mounting the Bullet Camera
If the cables for the camera will not be provided from inside the mounting surface, install the junction box
first (H4-BO-JBOX). After you install the junction box, you can skip directly to step 3 of this procedure.
1. Use the mounting template to drill four mounting holes into the mounting surface.
2. Drill the cable entry hole into the mounting surface then pull the required Ethernet cable through the
cable entry hole.
Installation 6

3. Fasten the mounting bracket to the mounting surface or junction box.
Note: It is recommended that silicone sealant be applied around the edge of the mounting
bracket or junction box to prevent moisture from entering the mounting surface.
4. Insert the mounting hooks on the rear of the camera into the mounting hook slots on the mounting
bracket, then let the camera hang.
Note: Before connecting any cables, ensure that the cable connections are properly
protected from moisture and corrosion. Make sure the protective cable boot is installed over
the Ethernet port to protect the connection from dust and moisture.
Mounting the Bullet Camera 7

5. If there are external input or output devices that need to be connected to the camera (for example:
door contacts, relays, etc.), connect the devices to the camera's digital I/O connector cables. For
more information see Connecting to External Audio and I/O Devices on page16.
6. If an external microphone and/or speakers need to be connected to the camera, connect the
devices to the camera's audio I/O cables. For more information, see Connecting to External Audio
and I/O Devices on page16.
7. Install the protective cable boot. You may choose to skip this step if you are using the optional
junction box.
a. Remove the protective cable boot that is preinstalled over the Ethernet port, then thread one
end of the Ethernet cable through it.
Ensure the orientation of the cable and boot matches the one shown in the image.
b. Crimp the Ethernet cable.
c. After you connect the cable to the camera, slide the boot over the Ethernet port.
Mounting the Bullet Camera 8

8. Connect the network cable to the camera's Ethernet port.
9. Tuck the extra lengths of cables into the cable entry hole.
10. Raise the camera until it covers the mounting bracket.
Mounting the Bullet Camera 9

11. Use the camera mounting screws to fasten the camera to the bracket.
Removing the Configuration Panel Cover
1. Use a T20 Pin-In star-shaped driver to unscrew the configuration panel cover.
2. Remove the cover from the configuration panel.
Initializing a Camera Username and Password
Cameras manufactured after January 1, 2020, do not have a default username or password and will be in a
factory default state.
Important: You must create a user with administrator privileges before the camera is operational.
The first user can be created using any of the following methods:
Removing the Configuration Panel Cover 10

lCamera's Web Interface: enter the camera's IPaddress in a web browser to access the web
interface. If the camera is in the factory default state you will be redirected to the Add a new user
page to create the first user. For more information, see the Avigilon High Definition H4 and H5 IP
Camera Web Interface User Guide.
lCamera Configuration Tool version 1.4.4 or later: cameras discovered in the factory default state will
be identified by . Select the Admin Users tab to create the first user. For more information, see
the Avigilon Camera Configuration Tool User Guide.
lUSB Wi-Fi Adapter: when connecting a camera in the factory default state, you will be redirected to
the Create Administrator User page to create the first user. For more information, see Avigilon USB
Wi-Fi Adapter System User Guide.
lAvigilon Control Center software version 7.4 or later, or version 6.14.12 or later: when connecting a
camera in the factory default state, the client software will ask you to create a new user. For more
information, see the Avigilon Control Center Client User Guide.
lAvigilonCloud Services (ACS) v3.0 or later: when adding a camera you will be asked to create a new
user for cameras in the factory default state. For more information, see the AvigilonCloud Services
User Guide.
Tip: If you are connecting your Avigilon camera to a 3rd party VMS, you will need to set up the first
user through the camera's Web Interface, USB Wifi Adapter, or Camera Configuration Tool before
you connect to the 3rd party VMS.
(Optional) Using the USB Wi-Fi Adapter
If you have a USB Wi-Fi Adapter (H4-AC-WIFI), attach it to the camera's micro USB port to access the
camera's mobile web interface.
After you connect to the Wi-Fi signal broadcast by the adapter, you can access the mobile web interface
from any mobile device using the following address:
http://camera.lan
For more information about configuring the camera from the mobile web interface see Avigilon USB Wi-Fi
Adapter System User Guide.
Note: The camera will reserve the 10.11.22.32/28 subnet for internal use while the USB Wi-Fi
Adapter is plugged in.
Assigning an IP Address
The device automatically obtains an IP address when it is connected to a network.
(Optional) Using the USB Wi-Fi Adapter 11

Note: If the device cannot obtain an IP address from a DHCP server, it will use Zero Configuration
Networking (Zeroconf) to choose an IP address. When set using Zeroconf, the IP address is in the
169.254.0.0/16 subnet.
The IP address settings can be changed using one of the following methods:
lThe mobile web interface using the USB Wifi Adapter. For more information, see (Optional) Using the
USB Wi-Fi Adapter on the previous page.
lDevice's web browser interface: http://<camera IP address>/.
lNetwork Video Management software application (for example, the Avigilon Control Center™
software).
lARP/Ping method. For more information, see Setting the IP Address Using the ARP/Ping Method on
page20.
Note:
Depending on the manufacture date of your camera, you will have one of the two options below to
log in for the first time:
lCameras manufactured after January 1, 2020: these cameras do not have a default username
or password and will be in a factory default state. You must create a user with administrator
privileges before the camera is operational. For more information, see Initializing a Camera
Username and Password on page10.
lCameras manufactured before January 1, 2020: login to the camera using the default
username of administrator with no password. It is recommended that you change the
password after your first login.
Accessing the Live VideoStream
Live video stream can be viewed using one of the following methods:
lThe mobile web interface using the USB Wifi Adapter. For more information, see (Optional) Using the
USB Wi-Fi Adapter on the previous page.
lWeb browser interface: http://< camera IP address>/.
lNetwork Video Management software application (for example, the Avigilon Control Center
software).
Note:
Depending on the manufacture date of your camera, you will have one of the two options below to
log in for the first time:
Accessing the Live VideoStream 12

lCameras manufactured after January 1, 2020: these cameras do not have a default username
or password and will be in a factory default state. You must create a user with administrator
privileges before the camera is operational. For more information, see Initializing a Camera
Username and Password on page10.
lCameras manufactured before January 1, 2020: login to the camera using the default
username of administrator with no password. It is recommended that you change the
password after your first login.
Aiming the Camera
Reference the camera's live stream as you aim the camera.
1. Loosen the adjustment screw closest to the mounting bracket to rotate the camera arm.
2. Loosen the center adjustment screw to tilt the camera.
Aiming the Camera 13

3. Loosen the adjustment screw on the camera to turn the camera body.
4. If the camera is turned sideways to look vertically at a scene, you can remove the sun shroud then re-
install it to cover the camera's new angle of view.
Zooming and Focusing the Camera
lIn the camera web browser interface or the Avigilon Control Center software, use the camera’s Image
and Display settings to zoom and focus the camera.
a. Use the zoom buttons to zoom the camera in or out.
b. Click Auto Focus to focus the lens.
c. Use the focus near and far buttons to manually adjust the focus.
(Optional) Configuring microSD Card Storage
To use the camera's SD card storage feature, you must insert a microSD card into the card slot.
It is recommended that the microSD card have a write speed of class 10 or better. If the microSD card does
not meet the recommended write speed, the recording performance may suffer and result in the loss of
Zooming and Focusing the Camera 14