AVIRE Memco Memcom+ User manual

+Simple wiring for quick installation
+Integrated LCD display shows you what you have
programmed
+All code based programming replaced by a simple tick
box system
+Flexible installation location and communication
options
Ref No. 453 901AU (GB) Version 4
Memcom+Emergency
Telephone
Installation Guide

System Components
Memcom+Emergency
Telephone
Contents Page
Page(s)
Installation 3-4
Quick Start Programming 6
Testing and Operating 7
Full Programming Options 8-14
Troubleshooting 15-16
Old Programming Mode 17
Make sure that the unit you have is the right type of unit for the installation. Product codes are below:-
453 011AU - MEMCOM+autodialer, 24/230V, (TOC)
453 010AU - MEMCOM+autodialer, 24V, (TOC)
453 000AU - MEMCOM+autodialer, 24V, (COP)
Cable Housing
Terminal Block
Memcom Unit
External Microphone
1

TOC – Top Of Car Version 453 011AU
COP - Car Operating Panel Version 453 000AU
1. Using the screws provided, install the Memcom+unit
to the top of the lift car. The rubber feet must not be
removed as this can create feedback.
2. Connect the telephone line, the lift alarm push button
and any required accessories as per the wiring diagrams
shown on Page 4 of this guide.
3. The Memcom+TOC 4m external microphone will need
installing into the COP or to a high position in the car, such
as in a false ceiling or air vent. It may be necessary to test
the optimum microphone location.
4. Always connect the earth rst before applying
90-230VAC
Earthing not required for 24VDC operation. Connect 0VDC
connection rst if 24VDC supply is not turned o.
1. Install the Memcom+Unit to the back of the lift car
operating panel in advance.
2. Connect the telephone line, the lift alarm push button
and any accessories required.
3. Earthing not required for 24VDC operation. Connect
0VDC connection rst if 24VDC supply is not turned o.
2

Installation Wiring Diagram Wiring into a proprietary system? Whether you are looking to wire into the alarm push button or pictograms in an installed lift, or trying to integrate the Memcom+unit into a Lift Monitoring system, we can help. We have wiring diagrams available to explain how to wire in the unit, pre-connected wire harnesses and a trained technical service team to ensure the installation is clear and simple.
Phone cable colours vary from site to site, please check local wiring diagrams
MPS stations (492 021) connected in parallel
0V 0V 0V
Alarm Light Speak Light Alarm Button
End of Alarm
(Optional) N/O
* not required for 453 011AU 24V DC TOC 453 000AU 24V DC only COP 453 010AU 24V DC only TOC
0V
PSTN (GSM Tip)
PSTN (GSM Ring)
MPS
MPS
Siren (Relay)
Siren (Relay)
Alarm Pictogram (+)
Speak Pictogram (+)
Alarm Button
End of Alarm
Common
Lift Status (5-24V DC)
24V DC
0V DC
Service Counter (+)
Service Counter (-)
230V AC Live
Door Filtering (5-24V DC)
230V AC Neutral
Earth
Door Filtering
Lift Status
90-230V AC* Input
Service Counter
12-230V AC/DC
24V DC Input
5-24V DC Input
Common Input
12 & 13
External Siren Power
Supply
Default N/O
See next page for ‘Dual Illuminated Push’ wiring diagram
3

Dual Illuminated Alarm Push
The diagram below details the wiring required for a dual illuminated alarm push.
Connection to the 12VDC supply from the Memcom+is shown below.
4

Australia Default Programming
The following pages detail the full programming menu options for the Memcom+Emergency Telephone.
Memcom+is supplied with certain standard factory programming settings, specically tailored for the Australia and
New Zealand lift industries. A description of these settings is provided below.
Under ‘Settings > System Cong+’ in the menu, you will nd the following settings:
Auto Location
When an operator answers an alarm call, the Memcom+will automatically play the location message. NOTE: when
programming in the alarm numbers ‘UNGUIDED’ protocol must be selected (see section on Alarm Numbers for
more detail).
Avoid Silence
During an alarm call the Memcom+will not mute its speaker, unless the operator presses the ‘2’ key on their
handset.
Quick Dial
Reduces the dial tone detection test from 7 seconds to 3 seconds – prevents issues with exchanges timing out
after 4 seconds.
Fast Speech Detect
Allows the Memcom+to detect speech before the rst ring pulse has been sent down the line. Used due to the
speed at which Call Centre systems in Australia answer calls.
Dialtone Required
Requires the Memcom+to detect a dial tone before it attempts to dial out.
Line Fault Alert
If the phone line to the Memcom+is cut, the unit will play an audible warning message. The message will repeat
every 3 minutes until the phone line is restored.
5

Quick Start Programming
Quick Start Guide
Entering Programming Mode
The rst time the Memcom+unit is
powered up, it will automatically
load the Quick Start menu, which is
mapped out here…
Menu Controls
#
*
Simply follow the quick start guide
on this page to set up the essential
programming of the unit.
If you require details of the full menu
structure available then please refer
to pages 8-14 of this guide.
Quick Start Process Guide
You have now nished the basic programming. If you
are in an option, press * to return to the Quick Start
Menu. Then, to exit programming mode, Press * and
select the action required upon exiting from this list.
Scroll up
Scroll Down
Forward / Accept
Back / Cancel
For the full list of programming options please refer to pages 8-14
NOT REQUIRED IN AUSTRALIA
NOT REQUIRED IN AUSTRALIA
NOT REQUIRED IN AUSTRALIA
6

Testing and Operating Mode
The status of the unit is shown on the top row of the idle
screen. If there are no faults, it will display ‘Status OK’.
1. Programming
Press 1 to access the standard programming menu
Old Programming Mode– to program the Memcom+
unit using the Old Menu and code based programming
options, simply press * followed by the passcode for the
unit and conrm by pressing # (default- *1234#) from the
Idle screen. A map of this menu is displayed on page 12 of
this document.
4. Service Count
Displays service count information if active
5. System Info
6. Fault Log
Displays information on all active faults– gives time and
date and fault mode.
Allows the alarm state to be reset. The message “7: End of
Alarm’ will ash on the top row of the idle screen until the
7 key is pressed to reset it.
Installation and essential programming are now complete.
Please refer to the Full Programming Options section on
the following pages of this guide if further programming is
required.
7. End of Alarm
Displays the current system information for fault
diagnostics
2. Call Log
Displays the last 10 call events logged by the unit
3. Event log
Displays the last 10 events for the unit
Scroll up
Scroll Down
Enter the option number required
Back / Cancel
*
If a GSM unit is connected, the antenna signal strength
symbol will be shown to the right of the “Status OK” text.
Menu Controls
You can use the up and down arrow to navigate through
the options. Enter the option number to enter that option.
Fault Detected
If a fault is detected, then ’6: Fault Log’ will ash on the
top row of the idle screen, as below…
Alarm activated– End of Alarm
If the alarm state is activated, i.e. an alarm call has been
placed, the unit will remain in alarm state until the ‘End of
Alarm’ is activated. Press 7 to end the alarm.
Menu Structure
7

Full Programming Options
Menu Sections
Quick Start
The quick start menu consists of 7 menu options required for quick
setup. Please refer to the previous page in this guide for more
information.
Tel. Numbers
Alarm no.
Up to four alarm telephone numbers can be programmed in the
Memcom+ unit.
Using the keypad, enter the rst alarm telephone number.
When using a Hotline, enter the telephone number as 0.
Select a protocol required from this list - due to the Australia default
programming settings only ‘Unguided’ protocol should be used for
Alarm numbers.
Scroll to the preferred protocol and press # to conrm.
Note: When connecting to a PBX/PABX, insert the number required to
get an outside line, followed by a pause (*), followed by the telephone
number. i.e.. 9*01344854000
If further alarm numbers are required, repeat this process for Alarm No.
2, Alarm No. 3 etc.
Tech. no.
Not required in Australian market.
Background no.
Not required in Australian market.
Call Attempts
The number of attempts the Memcom+ will make to contact each
telephone number (maximum is 9 attempts per number).
The default is ‘999999’; each digit identies one of the six programmed
telephone numbers.
Quickstart >
Tel. Numbers >
Alarm no. 1
Alarm no. 2
Alarm no. 3
Alarm no. 4
Tech.no.
Background no.
Call attempts
Settings >
Codice ID
Volume
Accessories >
System Cong >
System Cong+ >
HW Monitoring >
Lift Monitor
IP1 only
iP1+iP2 (Serv.)
Service Count
Interval
Live Count
Delays >
COP delay
MPS delay
TOC delay
Tech IP1 delay
Tech IP2 delay
Hangup delay
Answer delay
Messages >
Location
Reassurance
Guidance
Time / Date >
Time
Date
Advanced >
Passcode
Network ID
Next EN81 call
PBX Frequency
Language >
Relay Mode >
Relay Override >
HW Cong >
GMT Oset
DTMF RX
Guided Voice Unit will play a Guidance Message (see page 12) to the call centre when
answering an alarm call
Unguided Voice No message is played when a alarm call is answered.
NOTE: If ‘Auto Location’ has been selected in ‘System Cong+’ then the
location message WILL automatically play at the start of the call.
Memco Protocol required if receiving background test calls with ETR
P100 Protocol required if receiving background test calls with P100 receiver
software
Hotline Use if setting up as a hotline
Contact ID Protocol required if receiving background test calls with ‘Contact ID’
receiver software
8

Full Programming Options
Quickstart >
Tel. Numbers >
Alarm no. 1
Alarm no. 2
Alarm no. 3
Alarm no. 4
Tech.no.
Background no.
Call attempts
Settings >
Codice ID
Volume
Accessories >
System Cong >
System Cong+ >
HW Monitoring >
Lift Monitor
IP1 only
iP1+iP2 (Serv.)
Service Count
Interval
Live Count
Delays >
COP delay
MPS delay
TOC delay
Tech IP1 delay
Tech IP2 delay
Hangup delay
Answer delay
Messages >
Location
Reassurance
Guidance
Time / Date >
Time
Date
Advanced >
Passcode
Network ID
Next EN81 call
PBX Frequency
Language >
Relay Mode >
Relay Override >
HW Cong >
GMT Oset
DTMF RX
Menu Sections continued...
Settings
ID Code
Not required in Australian market.
Volume
Press the up and down arrows to adjust the volume and press # to
conrm.
Accessories
System Cong
System Cong >
Multi-dial Sets the unit to call each of the
programmed alarm numbers one after
the other.
EN81-28 Mode Prevents the unit from accepting
incoming calls when not in an alarm
state and requires a passcode to enter
remote programming.
Consec. dial Changes the dialling sequence; all
call attempts to the rst number are
completed before unit attempts to call
the second number and so on.
Ext. mic. record Only use if directed by Avire Technical
Support
Alt. dial tone Allows system to work with an
intermittent dial tone.
TOC int. mic. This option activates the internal mic
on the Memcom+unit during alarm
calls form the unit or during MPS calls.
Required if the External Mic does not
clearly pick up speech from the TOC
position.
Verbal c/down Units gives a verbal countdown until
the emergency call is placed.
N/C alarm push Select option if connecting to a N/C
alarm push contact
Service as alm Select option if connecting to an alarm
push with voltage to connections
16 & 17
Passcode? Require a passcode to be entered
before accessing the ‘System Cong’
menu.
EOA Pictogram Sets the system to keep the alarm
pictogram lit whilst the unit is in an
alarm state.
Alarm Tone Sets the unit to emit a tone from the
internal speaker when the alarm push
is pressed.
Accessories >
External mic Set to ‘ü‘ as default. De-select this
option if you are not using the external
microphone
COP Accessory Select this option if connecting the
Memcom+to an Avire COP accessory
Memco GSM Select this option if connecting the
Memcom+to a memco GSM with part
number 452 000
9

System Cong+ >
Auto Location When an operator answers an alarm
call, the Memcom+will automatically
play the location message.
NOTE: when programming in the alarm
numbers ‘UNGUIDED’ protocol must
be selected (see section on Alarm
Numbers for more detail).
Avoid Silence During an alarm call the Memcom+
will not mute its speaker, unless the
operator presses the ‘2’ key on their
handset.
Quick Dial Reduces the dial tone detection
test from 7 seconds to 3 seconds –
prevents issues with exchanges timing
out after 4 seconds.
Fast sp.det. Allows the Memcom+to detect speech
before the rst ring pulse has been
sent down the line.
Dialtone req Requires the Memcom+to detect a
dial tone before it attempts to dial out.
Linet. Alert If the phone line to the Memcom+
is cut, the unit will play an audible
warning message. The message will
repeat every 3 minutes unit the phone
line is restored.
Menu Sections continued...
Settings
Systems Cong+
Hardware Monitoring
Hardware monitoring sets which system elements are checked when
the unit completes its self-check and places a test call. Default
settings are shown below:
NOTE on GSM monitoring: When using the 452 000 Memco GSM
select ‘GSM log sig.’ or ‘GSM no sign.’ to enable monitoring of the
GSM signal strength. When using the 452001, 452 002, 452 002/M,
452 003 or 452 003/M select ‘GSM Status’.
Full Programming Options
Quickstart >
Tel. Numbers >
Alarm no. 1
Alarm no. 2
Alarm no. 3
Alarm no. 4
Tech.no.
Background no.
Call attempts
Settings >
Codice ID
Volume
Accessories >
System Cong >
System Cong+ >
HW Monitoring >
Lift Monitor
IP1 only
iP1+iP2 (Serv.)
Service Count
Internval
Live Count
Delays >
COP delay
MPS delay
TOC delay
Tech IP1 delay
Tech IP2 delay
Hangup delay
Answer delay
Messages >
Location
Reassurance
Guidance
Time / Date >
Time
Date
Advanced >
Passcode
Network ID
Next EN81 call
PBX Frequency
Language >
Relay Mode >
Relay Override >
HW Cong >
GMT Oset
DTMF RX
HW Monitoring >
Power Supply ü
Battery ü
Phone Line ü
GSM low sig. û
GSM no sig. û
Spkr/mic. ü
GSM Status û
10

Full Programming Options
Menu Sections continued...
Lift Monitor
The lift monitor section allows you to detect faults from third party
lift monitoring devices connected to the technical inputs on the
Memcom+unit. When a fault is detected the Memcom+ will dial out
and place a technical alert. There are two options for technical
inputs:
IP1 only – As default this input is always active, so does not
need programming. If a third party device is connected to the
Memcom+unit (connections 11 and 12), the unit will dial out
immediately when a fault is indicated by the third party device.
IP1 + IP2 (Serv.) – Selecting this option allows customers to use
the service counter (connections 16 and 17) input as a second
technical input.
Service Count
Memcom+can be connected to the lift controller (connections 16
and 17) to track the number of operations the lift performs.
The Memcom+can then be programmed to place a Technical Alert
after a set number of operations (intervals). The Technical Alert will
be placed with the event message “Technical Alarm – Lift in service
too long”. This can then be used to determine when a lift may need
to be serviced.
Delays
The delays can be set to alter the length of the delay before the
unit places a call.
COP delay - How long (in seconds) each of the alarm buttons,
in the COP, needs to be pressed before an emergency call is
placed. Default is 3 seconds
MPS delay - ‘MPS’ refers to Multi Point Station accessories
(part number 492 021). How long (in seconds) each of the alarm
buttons, on the MPS units, needs to be pressed before an
emergency call is placed. Default is 3 seconds.
TOC delays - how long (in seconds) the alarm button, in the
Memcom+unit (Top Of Car), needs to be pressed before an
emergency call is placed. Default is 3 seconds.
Tech IP1 delay - The delay before a technical call is placed,
upon receiving a fault signal from a connected third party device
using the Technical Input.
Tech IP2 delay - The delay before a technical call is placed,
upon receiving a fault signal from a connected third party device
using the Technical Input.
Hang up delay - sets time (in minutes) before Memcom+ hangs
up a call (talk time).
Answer delay - the number of rings the Memcom+must detect
before answering any incoming calls.
Where multiple Memcom+are sharing a line, they must all have
the same Answer Delay set.
Quickstart >
Tel. Numbers >
Alarm no. 1
Alarm no. 2
Alarm no. 3
Alarm no. 4
Tech.no.
Background no.
Call attempts
Settings >
Codice ID
Volume
Accessories >
System Cong >
System Cong+ >
HW Monitoring >
Lift Monitor >
IP1 only
IP1+IP2 (Serv.)
Service Count >
Interval
Live Count
Delays >
COP delay
MPS delay
TOC delay
Tech IP1 delay
Tech IP2 delay
Hangup delay
Answer delay
Messages >
Location
Reassurance
Guidance
Time / Date >
Time
Date
Advanced >
Passcode
Network ID
Next EN81 call
PBX Frequency
Language >
Relay Mode >
Relay Override >
HW Cong >
GMT Oset
DTMF RX
Service Count >
Interval Set the number of operations you want
the lift to perform before a Technical
Alert is placed by the Memcom+
Live Count This shows a live count of the operations
that the lift has performed since
the controller was connected to the
Memcom+.
11

Full Programming Options
Menu Sections continued...
Messages
Messages >
Location This is the only message that needs
recording. The location message is played
to the call centre receiving the alarm call,
to inform them of the location of the lift.
Reassurance This is the message played to trapped
passengers as an alarm call is being
placed
Guidance If the ‘Guided’ protocol has been
selected, this message will be played to
the call centre operator to ask them to
select whether to listen to the Location
message or to be connected to the lift car
immediately.
Time / Date
The time and date can be set by entering the correct values and
conrmed by pressing #
Advanced Settings
Passcode
Enter the passcode required to enter standard programming mode
when EN81-28 mode is active. (up to 6-digits). This will also become
the passcode required to access the old menu structure. However,
from the idle screen you will have to press * PASSCODE #
Network ID
Set an extension number 1-8 where units share a phone line. All unit
IDs on a system need to be unique.
Next EN81 call
Details the next scheduled Background call for the unit.
SIM PIN
If the SIM card is locked, then the 4-digit code to unlock it can be
entered at menu option SIM PIN. If no PIN is required, leave as
0000.
PBX Frequency (Default 320)
Sets disconnect tone frequency (40-2000Hz in 40Hz steps), if
connected to a PBX which does not use standard tones.
Note: 640 is another commonly used PBX frequency.
Language
Set the language required by entering the following:
Quickstart >
Tel. Numbers >
Alarm no. 1
Alarm no. 2
Alarm no. 3
Alarm no. 4
Tech.no.
Background no.
Call attempts
Settings >
Codice ID
Volume
Accessories >
System Cong >
System Cong+ >
HW Monitoring >
Lift Monitor
IP1 only
IP1+IP2 (Serv.)
Service Count
Interval
Live Count
Delays >
COP delay
MPS delay
TOC delay
Tech IP1 delay
Tech IP2 delay
Hangup delay
Answer delay
Messages >
Location
Reassurance
Guidance
Time / Date >
Time
Date
Advanced >
Passcode
Network ID
Next EN81 call
SIM PIN
PBX Frequency
Language >
Relay Mode >
Relay Override >
HW Cong >
GMT Oset
DTMF RX
Language >
English ü
German û
French û
Italian. û
Spanish û
12

Menu Sections continued...
Advanced Settings continued...
Relay Mode
The relay contact on a Memcom+ can be used to switch the power
supply to an external device. The following modes are available:
Full Programming Options
Quickstart >
Tel. Numbers >
Alarm no. 1
Alarm no. 2
Alarm no. 3
Alarm no. 4
Tech.no.
Background no.
Call attempts
Settings >
Codice ID
Volume
Accessories >
System Cong >
System Cong+ >
HW Monitoring >
Lift Monitor
IP1 only
IP1+IP2 (Serv.)
Service Count
Interval
Live Count
Delays >
COP delay
MPS delay
TOC delay
Tech IP1 delay
Tech IP2 delay
Hangup delay
Answer delay
Messages >
Location
Reassurance
Guidance
Time / Date >
Time
Date
Advanced >
Passcode
Network ID
Next EN81 call
PBX Frequency
Language >
Relay Mode >
Relay Override >
HW Cong >
GMT Oset
DTMF RX
Relay Mode >
Siren ûRelay contacts close when the Alarm Push
is activated, and open again after the alarm
push delay. Typically used to trigger a siren
on the lift car.
Door (NO/CMD) ûDoor release mode, release on command,
default relay state is N/O: The door release is
only activated if the operator presses the ‘8’
key on their handset during the initial alarm
call or any follow-up calls. The release will
then remain activated until the call ends.
Door (NC/CMD) ûDoor release mode, release on command,
default relay state is N/C: The door release is
only activated if the operator presses the ‘8’
key on their handset during the initial alarm
call or any follow-up calls. The release will
then remain activated until the call ends.
Door (NO/ALM) ûDoor release mode, release on alarm push,
default relay state is N/O. The door release
is activated as soon as the Alarm Pictogram
is lit, and remains activated until the End of
Alarm signal is received.
Door (NC/ALM) ûDoor release mode, release on alarm push,
default relay state is N/C. The door release
is activated as soon as the Alarm Pictogram
is lit, and remains activated until the End of
Alarm signal is received.
PSTN fault ûThe relay contacts default to closed, and
open whenever a PSTN line fault is detected.
When the fault condition is cleared, the
contacts return to the default closed state.
GSM fault The relay contacts default to closed, and
open whenever a GSM fault is detected.
When the fault condition is cleared, the
contacts return to the default closed state.
Note: GSM monitoring must rst be setup
under ‘HW monitoring.
Tech. fault ûTechnical fault mode - The relay contacts
default to the closed state, opening
whenever any technical fault is detected by
the Memcom+. Once the fault condition has
cleared, the contacts close again.
Emg. Lighting ûEmergency lighting mode - the relay contacts
default to the open state, closing within
1 second of a loss of external power. This
allows the use of the relay to switch backup
power to emergency lighting hardware
during an external power failure. Once
external power is restored, the relay contacts
open again.
Spk. Picto ûIf a dual illuminated alarm push is connected
to the relay contacts:
When the call centre answers an alarm call
the relay contact will close and trigger the
illumination on the alarm push; alarm push
will remain lit until the call centre ends the
call.
Both Picto üIf a dual illuminated alarm push is connected
to the relay contacts:
When the alarm button is pressed the relay
contact will close triggering the illumination
on the alarm push; alarm push will remain lit
until the call centre ends the call.
13

Menu Sections continued...
Advanced Settings continued...
Relay Override
The relay override allows you to force the relay into a known state,
regardless of which operating mode has been set under ‘Relay
Mode’.
HW Cong
Hardware (HW) allows you to congure the Memcom+for connection
to dierent accessories available from Avire.
GMT Oset
Will not need updating on the unit. For reference only.
DTMF RX
Use only if directed by Avire Technical Support.
Full Programming Options
Quickstart >
Tel. Numbers >
Alarm no. 1
Alarm no. 2
Alarm no. 3
Alarm no. 4
Tech.no.
Background no.
Call attempts
Settings >
Codice ID
Volume
Accessories >
System Cong >
System Cong+ >
HW Monitoring >
Lift Monitor
IP1 only
IP1+IP2 (Serv.)
Service Count
Interval
Live Count
Delays >
COP delay
MPS delay
TOC delay
Tech IP1 delay
Tech IP2 delay
Hangup delay
Answer delay
Messages >
Location
Reassurance
Guidance
Time / Date >
Time
Date
Advanced >
Passcode
Network ID
Next EN81 call
PBX Frequency
Language >
Relay Mode >
Relay Override >
HW Cong >
GMT Oset
DTMF RX
HW Cong >
Use ext. mic. Use only if directed by Avire
Technical Support
Tech IP2 Use only if directed by Avire
Technical Support.
452 000 GSM Select this option if
connecting the Memcom+to
a 452 000 GSM
Legacy GSM Select this option if
connecting the Memcom+to
a 452 000 GSM with a serial
number below 101000
Relay Override >
None The relay will switch according to
the Relay Mode setting.
Open The relay contacts will be held in
the open state until Relay Override
is changed again.
Closed The relay contacts will be held
in the closed state until Relay
Override is changed again.
14

Troubleshooting
Wiring
GSM
Telephone Line
Problem Solution
“No Dial Tone” showing on LCD 1. Disconnect Green Terminal Block and check voltage across Terminals 1&2 (24VDC~60VDC
dependent on the type of line used).
2. If no voltage is present, check the telephone socket and the travelling spares/ex used.
“Number is not Recognised”
is heard coming from the
Memcom+?
1. This is a BT Automated Message. Check the number/numbers are correct.
2. If you have a handset, connect it and check the telephone line
3. If a PBX / PABX is used in the building, insert the number required to get an outside line, in
front of the telephone number/s you enter in the unit.
4. 0800 telephone numbers do not work with emergency telephones.
It does not matter which number
is programmed into the unit, it
always dials the same number
1. If you have a handset , check the telephone line. Lift the handset, and if the line is ringing
before any keys are pressed – it means the telephone line is a Hotline.
2. Enter **4 instead of a telephone number. Press # to conrm and select ‘Hotline’ as the
protocol
3. In Hardware Monitoring, de-select Phone line
Unit is working on the telephone
line, but dialling in is not possible
1. Enter the value 1 in Delays> Answer Delay, and check using a handset that the telephone line
can be dialled from an external telephone number. Change Delays> Answer Delay back to 2 after
test.
2. In the Hardware> System Cong option, check that EN81-28 Mode is de-selected
Problem Solution
Only have one set of contacts on
the Alarm Push, these set o the
Alarm & Siren
1. Remove the two wires from the Alarm Push and wire directly to Terminals 5&6, then wire two
spares from Terminals 9&15 to the back of the Alarm Push.
Alarm Push button is not working 1. It may be that the Alarm Push button has not been pressed for long enough. Check Delays> In
Car Delay to see what delay has been set. The default is 3 seconds. Adjust accordingly, but do
not set as 0.
2. Check that the Alarm Push is wired to connections 9&15 without voltage.
3. Check if the circuit is N/O or N/C. If normally closed, in Settings> System Cong, select N/C
Alarm Push
4. Place a Short/Wire Link across Terminals 9&15 – this should trigger the Memcom+alarm, if it
does then the problem is with the alarm push or the wiring.
The sound quality of two way
communication is poor
1. Check what the volume has been set to, and adjust up or down accordingly.
2. If sound quality issues continue, consider changing the location of the Memcom+unit, or move
wiring to reduce interference with the sound and allow sound to travel through the lift car.
3. If problems still persist, then it may be worth considering a COP speaker / mic accessory.
Please contact us for more information
Problem Solution
GSM unit is not working correctly
or is not recognized by the
Memcom+Unit
1. Check that in the Settings> Accessories, Memco GSM has been selected
2. Check the polarity of the RING and TIP connections. RING to RING and TIP to TIP is required.
3. Check the SIM card used in a mobile phone, and ensure that the correct SIM card PIN number
has been entered in Advanced> SIM PIN
4. If necessary, deactivate the SIM Card PIN number and the Mailbox.
5. Once the GSM has been set up correctly, disconnect it, then reconnect it to the Memcom+unit.
15

Troubleshooting
Power
COP Accessories
Problem Solution
How do you power down the
battery?
1. Disconnect the power from the unit
2. When the LCD display shows ‘Power turned o’, press and hold the # button.
LCD Display showing low o/p
battery
1. Memcom+needs to be left on overnight to charge the battery.
2. In operation, the Memcom+unit must be connected to a permanent power supply, which
should not be switched o, except in an emergency.
Memcom+switches o after a
short period
1. Make sure the power is correctly connected
2. If the power is not connected correctly, Memcom+could be using battery power and switching
o when the battery runs out of power.
LCD Display is blank when
powered up
1. Check the voltage of connections.
Unit shows battery low and
English voice messages even
though another language is set
1. Disconnect the power and reset the unit (hold #).
2. Send unit back to Memco to re-programme the speech messages and to test the battery. If
unit has to be sent back remember to always power it down by holding #
Problem Solution
Sound quality from the COP
accessory tted is poor or the
accessory is not functioning
correctly
1. Check that in Setting> Accessories, that COP Accessory is selected
2. This will automatically drop the volume setting to the minimum, as this is the optimum level
when a COP accessory is connected
3. If the volume is manually adjusted and is too high, this will cause feedback
The LCD display on the unit
shows Mic/Speaker fault
1. Check the connection to the external microphone
2. Power down the unit by disconnecting the power and pressing and holding down the # key
3. Re-connect the power to power the unit back up
Poor voice quality on the
Memcom+Unit
1. Put the external microphone further away from the Memcom+unit and check that there are no
other microphones or speakers that would cause feedback.
2. Check the volume level. This may need reducing if you are getting feedback issues.
External Microphone not
working?
1. Remove cover and check Microphone connection.
2. In Settings> System Cong, select the TOC int. mic. If two way communication is achieved, this
shows that there may be a fault with the External microphone. In this case, send the unit back to
Memco for further testing.
Battery Information
Battery Specication
• 12V, 0.8Ah, Lead Acid battery
• Only use Avire batteries with the Memcom+Emergency Telephone (battery part number 450 880-04)
Replacing the Battery
1. Disconnect the power from the Memcom+, wait 5 seconds and then press and hold the # key to power down the unit
completely
2. Remove the top cover of the Memcom+by unscrewing the ve retaining screws
3. The battery is held in place by hook and loop tape; carefully remove the battery from the Memcom+housing and
disconnect the battery cable from the two pin connector beneath the Memcom+ keypad*. Do not remove the keypad
as the connector can be accessed with the keypad in place
4. Connect the cable of the new battery, to the two pin connector beneath the Memcom keypad (the connector can only
be connected in the correct orientation) and secure the new battery in the Memcom+housing using the hook and loop
tape provided
5. Replace the top cover of the Memcom+
6. Reconnect the power to the Memcom+
* IMPORTANT: Always ensure the proper disposal of batteries, in line with local regulations 16

Memcom IG V04 (GB): PA_27/03/2018
Old Programming Mode
The old programming menu is still available on the Memcom+unit. To access this mode of programming, from the idle
screen, simply enter the old programming passcode (default- *1234#).
Old Menu Structure
Quick Start Guide to programming…
Programming options for the type of Memcom+Alarm / Software Calls
*11 1st (Alarm Tel Number) # Program 1st Alarm Number
*15 5th (telephone alarm number) **1# Program Technical Alarm Number
*16 6th (telephone alarm number) **1# Program EN81-28 Background Test Call Number
Sux Pre-x
# Guided message for call centre
**0# No guided message for call centre.
**1# Memcom+ETR Software or GlobalNet
**3# P100 Protocol (not compatible with ETR / GlobalNet
**4# Use when the Memcom+is connected to a hotline.
**6# Contact ID protocol (not compatible with ETR / GlobalNet)
*23 Volume TOC 5, COP 0 Adjustable between 0-9 (0 = minimum setting)
*41 Location message: 1: Play Location 2: Record Location Message
*26 Hardware
Defaults: 12 TOC Version 8 COP Version
1 = EN81-28 operating mode opts
2 = Service Input = Tech.2
4 = Disable internal microphone
8 = Consecutive dial mode
16 = Enable Memcom GSM module
64 = Alarm Input N/C
128 = Czech, Greek, Italian and Singaporean
dial tone cadences for use with multiple
Memcoms only
256 = Service Input as Alarm Activation
512 = COP Accessory attached (450 200 & 450
250).
Any combination can be programmed. Enter
sum of the numbers of the options required.
*27 Hardware Monitoring
Default: 39
1 = PSU monitoring
2 = Battery supply
4 = Phone line, (Do not use if
connected to a hotline)
8 = GSM Low signal
16 = GSM No signal
32 = Microphone/speaker test
64 = Power Logging
Any combination can be
programmed. Enter sum of the
numbers of the options required.
Exiting Programming
Press # to return to the programming home screen, then enter one of the following exit codes...
*01# Exit programming without making an alarm call
*03# Exit programming and call Alarm number 6 EN81-28
*021# Exit programming and call Alarm number 1 only
*035# Exit programming and call Alarm Number 5 Technical Alarm
17
Memco is a brand of Avire
Avire Global Pte Ltd
Unit 16
69-73 O’Riordan Street
Alexandria
NSW 2015
T: 296691102
F: 269631137
E: [e-mail]
W: www.memco-global.com
W: www.avire-global.com