AVIRE Memco Memcom+ User manual

+Simple wiring for quick installation
+Integrated LCD display shows you what you have
programmed
+All code based programming replaced by a simple tick
box system
+Flexible installation location and communication
options
Ref No. 453 901AU (GB) Version 4
Memcom+Emergency
Telephone
Installation Guide

System Components
Memcom+Emergency
Telephone
Contents Page
Page(s)
Installation 3-4
Quick Start Programming 6
Testing and Operating 7
Full Programming Options 8-14
Troubleshooting 15-16
Old Programming Mode 17
Make sure that the unit you have is the right type of unit for the installation. Product codes are below:-
453 011AU - MEMCOM+autodialer, 24/230V, (TOC)
453 010AU - MEMCOM+autodialer, 24V, (TOC)
453 000AU - MEMCOM+autodialer, 24V, (COP)
Cable Housing
Terminal Block
Memcom Unit
External Microphone
1

TOC – Top Of Car Version 453 011AU
COP - Car Operating Panel Version 453 000AU
1. Using the screws provided, install the Memcom+unit
to the top of the lift car. The rubber feet must not be
removed as this can create feedback.
2. Connect the telephone line, the lift alarm push button
and any required accessories as per the wiring diagrams
shown on Page 4 of this guide.
3. The Memcom+TOC 4m external microphone will need
installing into the COP or to a high position in the car, such
as in a false ceiling or air vent. It may be necessary to test
the optimum microphone location.
4. Always connect the earth rst before applying
90-230VAC
Earthing not required for 24VDC operation. Connect 0VDC
connection rst if 24VDC supply is not turned o.
1. Install the Memcom+Unit to the back of the lift car
operating panel in advance.
2. Connect the telephone line, the lift alarm push button
and any accessories required.
3. Earthing not required for 24VDC operation. Connect
0VDC connection rst if 24VDC supply is not turned o.
2

Installation Wiring Diagram Wiring into a proprietary system? Whether you are looking to wire into the alarm push button or pictograms in an installed lift, or trying to integrate the Memcom+unit into a Lift Monitoring system, we can help. We have wiring diagrams available to explain how to wire in the unit, pre-connected wire harnesses and a trained technical service team to ensure the installation is clear and simple.
Phone cable colours vary from site to site, please check local wiring diagrams
MPS stations (492 021) connected in parallel
0V 0V 0V
Alarm Light Speak Light Alarm Button
End of Alarm
(Optional) N/O
* not required for 453 011AU 24V DC TOC 453 000AU 24V DC only COP 453 010AU 24V DC only TOC
0V
PSTN (GSM Tip)
PSTN (GSM Ring)
MPS
MPS
Siren (Relay)
Siren (Relay)
Alarm Pictogram (+)
Speak Pictogram (+)
Alarm Button
End of Alarm
Common
Lift Status (5-24V DC)
24V DC
0V DC
Service Counter (+)
Service Counter (-)
230V AC Live
Door Filtering (5-24V DC)
230V AC Neutral
Earth
Door Filtering
Lift Status
90-230V AC* Input
Service Counter
12-230V AC/DC
24V DC Input
5-24V DC Input
Common Input
12 & 13
External Siren Power
Supply
Default N/O
See next page for ‘Dual Illuminated Push’ wiring diagram
3

Dual Illuminated Alarm Push
The diagram below details the wiring required for a dual illuminated alarm push.
Connection to the 12VDC supply from the Memcom+is shown below.
4

Australia Default Programming
The following pages detail the full programming menu options for the Memcom+Emergency Telephone.
Memcom+is supplied with certain standard factory programming settings, specically tailored for the Australia and
New Zealand lift industries. A description of these settings is provided below.
Under ‘Settings > System Cong+’ in the menu, you will nd the following settings:
Auto Location
When an operator answers an alarm call, the Memcom+will automatically play the location message. NOTE: when
programming in the alarm numbers ‘UNGUIDED’ protocol must be selected (see section on Alarm Numbers for
more detail).
Avoid Silence
During an alarm call the Memcom+will not mute its speaker, unless the operator presses the ‘2’ key on their
handset.
Quick Dial
Reduces the dial tone detection test from 7 seconds to 3 seconds – prevents issues with exchanges timing out
after 4 seconds.
Fast Speech Detect
Allows the Memcom+to detect speech before the rst ring pulse has been sent down the line. Used due to the
speed at which Call Centre systems in Australia answer calls.
Dialtone Required
Requires the Memcom+to detect a dial tone before it attempts to dial out.
Line Fault Alert
If the phone line to the Memcom+is cut, the unit will play an audible warning message. The message will repeat
every 3 minutes until the phone line is restored.
5

Quick Start Programming
Quick Start Guide
Entering Programming Mode
The rst time the Memcom+unit is
powered up, it will automatically
load the Quick Start menu, which is
mapped out here…
Menu Controls
#
*
Simply follow the quick start guide
on this page to set up the essential
programming of the unit.
If you require details of the full menu
structure available then please refer
to pages 8-14 of this guide.
Quick Start Process Guide
You have now nished the basic programming. If you
are in an option, press * to return to the Quick Start
Menu. Then, to exit programming mode, Press * and
select the action required upon exiting from this list.
Scroll up
Scroll Down
Forward / Accept
Back / Cancel
For the full list of programming options please refer to pages 8-14
NOT REQUIRED IN AUSTRALIA
NOT REQUIRED IN AUSTRALIA
NOT REQUIRED IN AUSTRALIA
6

Testing and Operating Mode
The status of the unit is shown on the top row of the idle
screen. If there are no faults, it will display ‘Status OK’.
1. Programming
Press 1 to access the standard programming menu
Old Programming Mode– to program the Memcom+
unit using the Old Menu and code based programming
options, simply press * followed by the passcode for the
unit and conrm by pressing # (default- *1234#) from the
Idle screen. A map of this menu is displayed on page 12 of
this document.
4. Service Count
Displays service count information if active
5. System Info
6. Fault Log
Displays information on all active faults– gives time and
date and fault mode.
Allows the alarm state to be reset. The message “7: End of
Alarm’ will ash on the top row of the idle screen until the
7 key is pressed to reset it.
Installation and essential programming are now complete.
Please refer to the Full Programming Options section on
the following pages of this guide if further programming is
required.
7. End of Alarm
Displays the current system information for fault
diagnostics
2. Call Log
Displays the last 10 call events logged by the unit
3. Event log
Displays the last 10 events for the unit
Scroll up
Scroll Down
Enter the option number required
Back / Cancel
*
If a GSM unit is connected, the antenna signal strength
symbol will be shown to the right of the “Status OK” text.
Menu Controls
You can use the up and down arrow to navigate through
the options. Enter the option number to enter that option.
Fault Detected
If a fault is detected, then ’6: Fault Log’ will ash on the
top row of the idle screen, as below…
Alarm activated– End of Alarm
If the alarm state is activated, i.e. an alarm call has been
placed, the unit will remain in alarm state until the ‘End of
Alarm’ is activated. Press 7 to end the alarm.
Menu Structure
7

Full Programming Options
Menu Sections
Quick Start
The quick start menu consists of 7 menu options required for quick
setup. Please refer to the previous page in this guide for more
information.
Tel. Numbers
Alarm no.
Up to four alarm telephone numbers can be programmed in the
Memcom+ unit.
Using the keypad, enter the rst alarm telephone number.
When using a Hotline, enter the telephone number as 0.
Select a protocol required from this list - due to the Australia default
programming settings only ‘Unguided’ protocol should be used for
Alarm numbers.
Scroll to the preferred protocol and press # to conrm.
Note: When connecting to a PBX/PABX, insert the number required to
get an outside line, followed by a pause (*), followed by the telephone
number. i.e.. 9*01344854000
If further alarm numbers are required, repeat this process for Alarm No.
2, Alarm No. 3 etc.
Tech. no.
Not required in Australian market.
Background no.
Not required in Australian market.
Call Attempts
The number of attempts the Memcom+ will make to contact each
telephone number (maximum is 9 attempts per number).
The default is ‘999999’; each digit identies one of the six programmed
telephone numbers.
Quickstart >
Tel. Numbers >
Alarm no. 1
Alarm no. 2
Alarm no. 3
Alarm no. 4
Tech.no.
Background no.
Call attempts
Settings >
Codice ID
Volume
Accessories >
System Cong >
System Cong+ >
HW Monitoring >
Lift Monitor
IP1 only
iP1+iP2 (Serv.)
Service Count
Interval
Live Count
Delays >
COP delay
MPS delay
TOC delay
Tech IP1 delay
Tech IP2 delay
Hangup delay
Answer delay
Messages >
Location
Reassurance
Guidance
Time / Date >
Time
Date
Advanced >
Passcode
Network ID
Next EN81 call
PBX Frequency
Language >
Relay Mode >
Relay Override >
HW Cong >
GMT Oset
DTMF RX
Guided Voice Unit will play a Guidance Message (see page 12) to the call centre when
answering an alarm call
Unguided Voice No message is played when a alarm call is answered.
NOTE: If ‘Auto Location’ has been selected in ‘System Cong+’ then the
location message WILL automatically play at the start of the call.
Memco Protocol required if receiving background test calls with ETR
P100 Protocol required if receiving background test calls with P100 receiver
software
Hotline Use if setting up as a hotline
Contact ID Protocol required if receiving background test calls with ‘Contact ID’
receiver software
8

Full Programming Options
Quickstart >
Tel. Numbers >
Alarm no. 1
Alarm no. 2
Alarm no. 3
Alarm no. 4
Tech.no.
Background no.
Call attempts
Settings >
Codice ID
Volume
Accessories >
System Cong >
System Cong+ >
HW Monitoring >
Lift Monitor
IP1 only
iP1+iP2 (Serv.)
Service Count
Interval
Live Count
Delays >
COP delay
MPS delay
TOC delay
Tech IP1 delay
Tech IP2 delay
Hangup delay
Answer delay
Messages >
Location
Reassurance
Guidance
Time / Date >
Time
Date
Advanced >
Passcode
Network ID
Next EN81 call
PBX Frequency
Language >
Relay Mode >
Relay Override >
HW Cong >
GMT Oset
DTMF RX
Menu Sections continued...
Settings
ID Code
Not required in Australian market.
Volume
Press the up and down arrows to adjust the volume and press # to
conrm.
Accessories
System Cong
System Cong >
Multi-dial Sets the unit to call each of the
programmed alarm numbers one after
the other.
EN81-28 Mode Prevents the unit from accepting
incoming calls when not in an alarm
state and requires a passcode to enter
remote programming.
Consec. dial Changes the dialling sequence; all
call attempts to the rst number are
completed before unit attempts to call
the second number and so on.
Ext. mic. record Only use if directed by Avire Technical
Support
Alt. dial tone Allows system to work with an
intermittent dial tone.
TOC int. mic. This option activates the internal mic
on the Memcom+unit during alarm
calls form the unit or during MPS calls.
Required if the External Mic does not
clearly pick up speech from the TOC
position.
Verbal c/down Units gives a verbal countdown until
the emergency call is placed.
N/C alarm push Select option if connecting to a N/C
alarm push contact
Service as alm Select option if connecting to an alarm
push with voltage to connections
16 & 17
Passcode? Require a passcode to be entered
before accessing the ‘System Cong’
menu.
EOA Pictogram Sets the system to keep the alarm
pictogram lit whilst the unit is in an
alarm state.
Alarm Tone Sets the unit to emit a tone from the
internal speaker when the alarm push
is pressed.
Accessories >
External mic Set to ‘ü‘ as default. De-select this
option if you are not using the external
microphone
COP Accessory Select this option if connecting the
Memcom+to an Avire COP accessory
Memco GSM Select this option if connecting the
Memcom+to a memco GSM with part
number 452 000
9