Comdial LCD Speakerphone User manual

GCA70258.12 06/03
Printed in U.S.A.
DXP, DXP Plus, and FX Series
Digital Communications Systems
LCD Speakerphone Station User’s Guide

This user’s guide is for the following system:
DXP, DXP Plus, and FX Series
Digital Communications Systems
This user’s guide applies to the following telephone models:
•Impact 8012S-** Rev. A and later.
•Impact 8024S-** Rev. A and later.
•Impact SCS 8324S-** Rev. A and later
•Impact SCS 8312S-** Rev. A and later
•Impact SCS 8324F-** Rev. A and later
Contact your Comdial dealer for updates of this as well as other
Comdial publications.
Copyright © 2003 Comdial Corporation
All rights reserved. Unauthorized use of this document is prohibited.
Comdial Corporation
106 Cattlemen Road, Sarasota, Fl 34232
[phone] or [phone]
-Notice-
Comdial reserves the right to make any changes and improvements in the
product described in this document at any time and without prior notice.
Impact is a trademark of Comdial Corporation. All other product names
are trademarks of their respective owners.
Printed in USA

TOC-1
TABLE OF CONTENTS
1. Getting Started ...................................................................... 1
1.1 Welcome ..................................................................................... 1
1.2 Setting Up Your Speakerphone .................................................. 1
1.2.1 Positioning Your Speakerphone ........................................ 2
1.2.2 Setting Display Contrast .................................................... 3
1.2.3 Setting a Personal Ringing Tone........................................ 4
1.2.4 Setting Volume Levels....................................................... 5
1.2.5 Answering and Making Calls............................................. 6
1.3 Understanding the Basic Functions ............................................ 7
1.4 Your Speakerphone’s Buttons .................................................... 9
1.5 Your Speakerphone’s Display Lights ...................................... 12
2. Answering Calls ................................................................. 15
2.1 Answering Outside Calls .......................................................... 15
2.2 Answering Intercom Calls ........................................................ 16
2.3 Night-Transferred Calls - Line Access From Any Station ....... 17
2.4 Holding Calls ............................................................................ 18
2.5 Call Pickup ............................................................................... 20
2.5.1 Group Call Pickup............................................................ 20
2.5.2 Directed Call Pickup ........................................................ 20
2.5.3 Pickup For Monitored Stations ........................................ 20
2.6 Receiving Subdued Off-Hook Voice Announcements
(SOHVA) 22
2.6.1 Voice Announce Blocking............................................... 23
2.7 Caller ID (Automatic Number Identification) .......................... 24
3. Making Calls ........................................................................ 25
3.1 Making Outside Calls ............................................................... 25
3.2 Making Intercom Calls ............................................................. 26
3.3 Automatic Dialing .................................................................... 28
3.4 Redialing .................................................................................. 29
3.4.1 Redial - Last-Dialed Number........................................... 29
3.4.2 Redial Programming (Storing Numbers) ......................... 29
3.5 Camping On - Busy Station, Automatic Callback ................... 30
3.6 Advanced Camping On Options .............................................. 31

TOC-2
3.6.1 Camping On - Idle Station, Automatic Callback ............ 31
3.6.2 Camping On - Busy Station, Wait For An Answer
(Call Waiting)................................................................. 32
3.7 Sending Subdued Off-Hook Voice Announcements
(SOHVA) .................................................................................. 33
4. Advanced Call Handling ..................................................... 35
4.1 Waiting For A Line (Queuing) .................................................35
4.2 Conferencing ............................................................................ 36
4.3 Call Forwarding ........................................................................ 38
4.3.1 Forwarding a Call............................................................ 38
4.3.2 Diverting All Incoming Calls To Another Station.......... 40
4.4 Call Forward Outside System (CFOS) .....................................40
4.5 Call Parking .............................................................................. 43
4.5.1 Parking a Call .................................................................. 43
4.5.2 Handling Park Recalls..................................................... 44
4.6 Call Transferring ....................................................................... 45
4.6.1 Screened Call Transfers .................................................. 45
4.6.2 Unscreened Call Transfers .............................................. 46
4.7 Other Call Transferring Options ............................................... 47
4.7.1 Hot Transfer .................................................................... 47
4.7.2 Quick Transfer................................................................. 48
5. Nonverbal Messaging ......................................................... 51
5.1 LCD Message Delivery ............................................................ 51
5.2 Message Waiting Light and Messaging .................................... 54
5.3 Response Message Delivery ..................................................... 55
6. Programming ...................................................................... 57
6.1 DSS Numbers ...........................................................................57
6.2 Speed Dial Numbers ................................................................. 58
6.3 Feature Access Codes ............................................................... 60
6.4 LCD Feature Buttons ................................................................62
6.5 Reminder Alert ......................................................................... 65
6.6 Response Message Button ....................................................... 67
7. Other Advanced Features .................................................. 69
7.1 Background Music .................................................................... 69
7.2 Line Groups .............................................................................. 70
7.3 Do Not Disturb Condition ........................................................ 71
7.4 Automatic Redial ...................................................................... 72

TOC-3
7.5 Tracker Paging System ............................................................. 74
7.6 Auxiliary Jack .......................................................................... 76
7.7 Account Codes ....................................................................... 78
7.8 Dial By Name ........................................................................... 79
7.9 Volume Control ........................................................................ 80
7.9.1 Setting Current Volume Level ......................................... 80
7.9.2 Muting Your Speakerphone............................................. 82
7.10 Default Volume Control ......................................................... 82
7.11 Programmed Button Display .................................................. 83
7.11.1 Button Functions Display (Button Query)..................... 83
7.11.2 Status Of Busy Lines and Stations (Busy DSS/BLF
Button Inquiry) ............................................................... 83
7.12 Automatic Set Relocation ....................................................... 84
7.13 Paging ..................................................................................... 85
7.14 IMIST Module ........................................................................ 86
7.15 DSS/BLF Console Operation ................................................. 87
7.15.1 Accessing The DSS/BLF Console Button Levels ......... 88
Appendix A Feature Access Codes ...................................... 89
Appendix B Display Abbreviations ....................................... 93
Appendix C Glossary .............................................................. 99
Appendix D Speakerphone Characteristics........................ 111
7.16 Full-Duplex Speakerphone Characteristics .......................... 111
7.17 Speakerphone User Guidelines ............................................ 112
Appendix E Feature Networking Support ........................... 115
Index .......................................................................................... 127

TOC-4
Notes:

GCA70258 LCD Speakerphone Station User’s Guide
August, 03 Comdial 1
1. GETTING STARTED
1.1 Welcome
Congratulations and thank you for using a Comdial telephone! Your
digital speakerphone is supported by a communication system with
hundreds of built-in, standard features. This manual serves as a
helpful guide for using these various functions.
The sections in this introductory chapter help you initially set up your
speakerphone and become familiar with the controls and indicators.
The remaining sections are titled as follows:
• Setting Up Your Speakerphone
• Understanding the Basic Functions
• Your Speakerphone’s Buttons
• Your Speakerphone’s Display Lights
1.2 Setting Up Your Speakerphone
When your new speakerphone
arrives, the system installer
unpacks your speakerphone and
connects the line to a system
jack. The following sections
describe a few initial adjustments
that allow you to quickly begin
making and answering calls with
some of the most basic features.
Impact 8024 LCD Speakerphone

Getting Started
2 Comdial August, 03
1.2.1 POSITIONING YOUR SPEAKERPHONE
You should adjust the position of the speakerphone on your desk or
table to suit your individual needs and maximize the performance of
the sound activated features. When using your speakerphone, the
microphone and loudspeaker are farther from you than when you use
a handset. Some positioning tips to consider include:
For the microphone to best detect your voice, speak within three feet
of it and face the speakerphone.
Background noise may prevent the sound-activated switches from
operating properly. Avoid placing the speakerphone where it will
detect sounds from typewriters, keyboards, printers, paging systems,
or other equipment.
Place the telephone on a hard surface and away from table edges. Do
not place the telephone in corners or enclosures. Do not let obstruc-
tions come between you and the microphone.
If you are using an Impact SCS model, your telephone has an
adjustable pedestal to allow you to select the most comfortable
viewing angle. When you receive the telephone, the pedestal is in its
lowest position—flush against the pedestal.
• To adjust the pedestal (Impact SCS Models only),
1. GRASP the rear of the pedestal
base firmly with one hand AND
LIFT the rear portion of the tele-
phone upward with your other
hand.
2. LIFT the telephone upward with
one hand AND RAISE the tele-
phone supporting arms upward
with your other hand. (Notice
there are three sets of notches
under the telephone correspond-
ing to the three positions available.)
Adjusting the Pedestal

GCA70258 LCD Speakerphone Station User’s Guide
August, 03 Comdial 3
3. When the telephone is at the desired height, SELECT the closest pair
of notches AND INSERT the supporting arms in the notches. PRESS
DOWN slightly on the telephone until you feel the supporting arms
snap into place.
Also remember, as with any piece of electronic equipment, your
telephone may be damaged by contact with liquids. Please try to
place the telephone in an area that is free from the danger of spills.
1.2.2 SETTING DISPLAY CONTRAST
You can darken or lighten the contrast of the display for best viewing.
• To adjust the display contrast,
1. SELECT OPTIONS.
2. SELECT NEXT until the DISP
option appears.
3. SELECT DISP. Your display will
read CONTRAST LEVEL
4. SELECT LIGHT or DARK once for
each degree of change desired.
5. PRESS SPEAKER to end.
NOTE: For more tips and information on speakerphone use
including the use of a Full-Duplex Speakerphone, see Appendix
D, Speakerphone Characterisics.
Select Display
Setting the Contrast Level

Getting Started
4 Comdial August, 03
1.2.3 SETTING A PERSONAL RINGING TONE
You can choose one of many different ring tones for your telephone.
Often, when several telephones are located close together, each user
chooses a different personal ring tone.
• To select one of the ring tones, proceed as follows:
1. SELECT OPTIONS.
2. SELECT NEXT until the RING
option appears.
3. SELECT RING.
4. SELECT UP OR DOWN to choose
ring tone in display (a new tone will
sound at each up or down press).
5. PRESS SPEAKER to end. Selecting the Ring Tone

GCA70258 LCD Speakerphone Station User’s Guide
August, 03 Comdial 5
1.2.4 SETTING VOLUME LEVELS
The volume control on your telephone is a multipurpose control you
can use to set the volume (loudness) of the ringer, the speaker, and the
handset.
• To set the ringer loudness
level,
—While your telephone is on-hook
and idle, PRESS the VOLUME
UP OR VOLUME DOWN button
once for each change in loudness
you desire. The ringer sounds once
for each change as an example of
the current setting.
• To set the speaker and handset loudness levels,
1. PRESS INTERCOM button.
2. PRESS the VOLUME UP OR VOL-
UME DOWN button once for each
change in speaker volume that you
desire.
3. LIFT handset.
4. PRESS the VOLUME UP OR VOL-
UME DOWN button once for each
change in handset volume that you
desire.
NOTE: If you set the ringer to the OFF position, your telephone
sounds a short ring burst once for each call you receive at your
station.
Note: When a call ends, the system resets the speaker and hand-
set volume of all future calls to the programmed (default) setting.
For instructions in setting your speakerphone’s default volume,
see Volume Control section in the system specific Features chap-
ter.
Impact SCS Volume Buttons
Impact Volume Buttons

Getting Started
6 Comdial August, 03
1.2.5 ANSWERING AND MAKING CALLS
Your speakerphone is now properly configured to answer and make
calls to both stations within your system (intercom calls) and outside
lines. Remember that when dialing an outside number, you must first
select a line to connect your system to the local exchange.
• When you hear outside ringing (long bursts),
1. PRESS flashing line button.
2. SPEAK toward telephone OR LIFT handset if privacy is desired.
• When you hear intercom ringing (two short bursts),
1. PRESS INTERCOM.
2. SPEAK toward telephone OR LIFT handset if privacy is desired.
• To dial an outside number manually,
1. PRESS INTERCOM.
2. DIAL 9 OR PRESS other line button to select line (See Line Groups
in the system specific Features chapters for more information on
selecting an outside line).
3. LISTEN for dial tone.
4. DIAL number.
5. LIFT handset if privacy is desired.
• To dial an intercom number manually,
1. PRESS INTERCOM.
2. DIAL extension number (called telephone will ring or tone will be
heard).
3. SPEAK toward telephone OR LIFT handset if privacy is desired.

GCA70258 LCD Speakerphone Station User’s Guide
August, 03 Comdial 7
1.3 Understanding the Basic Functions
Your speakerphone provides many versatile features for your use.
These features are explained in terms of what they allow you to do.
Alphanumeric Display (Liquid Crystal Display—LCD)
• Displays time, day, date, and active call information
• Keeps you apprised of the status of your telephone
• Provides programming prompts
Auxiliary Jack
• Your Impact LCD speakerphone may be equipped with an
auxiliary jack that provides an interface for a headset, a tape
recorder, an external ringer, or an external pager.
Message-Waiting Light
• Indicates that a message awaits pick up
Microphone Opening
• Allows hands-free operation of speakerphone (speak clearly
toward microphone opening)
Speaker
• Sounds distant party’s voice
• Sounds ringing and call-in-progress tones

Getting Started
8 Comdial August, 03
Impact SCS 8312S=** LCD Speakerphone
Impact 8024S-** LCD Speakerphone

GCA70258 LCD Speakerphone Station User’s Guide
August, 03 Comdial 9
1.4 Your Speakerphone’s Buttons
Hold Button (HOLD)
• Places a line or intercom call on hold
• Stores pauses in number sequences during programming
• If available, scrolls through LCD response messages
• If multiple held calls feature is available, scans or scrolls
through calls placed on hold (when hold light is flashing)
Interactive Buttons (located below alphanumeric display)
• Provide quick and easy access to system features
• Provide straightforward button programming without dialing
codes (the interactive buttons themselves, however, are not
programmable)
Intercom Button (INTERCOM)
• Selects an intercom line
• Allows you to initiate many of the telephone’s features
Mute Button (MUTE)
• Keeps the person on the line from hearing your conversation
• Allows reply to a Subdued Off-Hook Voice Announcement
(SOHVA).

Getting Started
10 Comdial August, 03
Direct Station Select/Busy Lamp Field (DSS/BLF)
Programmable Buttons
• Allow you to store numbers for automatic dialing functions
• Allow you to store telephone extension numbers for Direct
Station Selection (DSS)
• May be programmed as a feature button
• May be designated a line button by your system installer
Shift Button (SHIFT)
• Allows you to enter a second tier for storing and/or
automatically dialing speed dial numbers. (That is, you can
store two speed dial numbers at every programmable button
location—one in the regular tier and one in the second tier). You
activate the shift function by pressing this button and turning
the shift light on before storing or automatically dialing a speed
dial number from the second tier.
Speaker Button (SPEAKER)
• Turns your speaker on or off
• Disconnects a call when you are on a hands free call
• Ends or cancels programming
Tap Button (TAP)
• Recalls dial tone or generates a hookflash
• Retrieves held calls or last call placed on hold
Transfer/Conference Button (TRNS/CNF)
• Transfers calls
• Sets up conference calls

GCA70258 LCD Speakerphone Station User’s Guide
August, 03 Comdial 11
Volume Control (VOLUME UP or VOLUME DOWN)
• Regulates the volume of the ringer, speaker, handset, headset,
background music, and group listening mode
Impact 8012S-** LCD Speakerphone

Getting Started
12 Comdial August, 03
1.5 Your Speakerphone’s Display Lights
The lights (LEDs) on your LCD speakerphone indicate the status of
lines, features, and intercoms.
Busy Lamp Field (BLF) lights (next to a Direct Station
Select/Busy Lamp Field or DSS/BLF programmable button):
• Steady red = station is in use.
• Flashing red = station is receiving a call.
• Winking/Fluttering red = message-waiting light set for you by
station associated with that DSS button.
Next to a line button:
• Steady green = this is your line, either on-hook (in a hands free
mode) or off-hook, when the line is active.
• Steady red = another station is using this line.
• Flashing red = a call is coming in on this line.
• Flashing orange = this line will be answered when you lift the
handset.
• Winking green = your line is on hold.
• Winking red = the call has been placed on hold by another
station.
• Fluttering orange or green = your line has recalled from hold.
• Fluttering red = the line put on hold by another station has
recalled.
Note: You can find the programmable buttons that the installer
designates line buttons in the same location as the DSS/BLF but-
tons. Ensure that these buttons are labeled correctly to indicate their
unique features.

GCA70258 LCD Speakerphone Station User’s Guide
August, 03 Comdial 13
Next to a fixed feature or programmable feature button:
• Steady red = the feature is on.
• Steady off = the feature is off.
Above the MUTE button:
• On steady = called party cannot hear your conversation.
Next to INTERCOM button:
• Steady green or red = you are using your intercom.
• Fluttering red = an LCD message is set on your telephone for
others to receive when calling.
• Flashing orange = someone is calling your extension or a call is
being transferred to you.
Note: You can find the programmable buttons that the installer
designates feature buttons through user programming in the
same location as the DSS/BLF programmable buttons. Ensure that
these buttons are labeled correctly to indicate their unique features.

Getting Started
14 Comdial August, 03
Above the HOLD button:
• (Non-SCS Series models) Flashing/Fluttering red = message
waiting.
• Winking green = a line is on hold at your station (DXP, DXP
Plus, FXS and FXT Systems only).
Next to the MESSAGE button (SCS Series Models only):
• Winking green = message awaits pick up.
Above the SPEAKER button:
• On steady (with the telephone on hook and busy) =
speakerphone mode
• On steady (with telephone on hook and idle) = background
music is turned on.
Telephone Speaker
Dialpad
Handset Programmable
Buttons
Speaker Button*
Microphone Opening
Intercom Button*
SCS02
LCD Alphanumeric
Display
Interactive Buttons
(NOT programmable)
Shift Button*
Mute Button*
Hold Button*
Message Waiting Light*
TAP Button*
Transfer/Conference Button*
R
Vo l u m e U p
Volume Down
Connectors On Bottom Of Telephone
Optional IMIST Module
Handset Headset
Optional Console-Top
Line Cord-Bottom
* NOTE: These may be default button locations.
Your system may allow installer
reprogramming of these buttons to
better suit your applications.
Impact SCS 8324F-** and Impact SCS 8324S-**