TransTel Communications TDS 600 Series User manual

TDS 600 Series
Single Line
Telephone User Guide

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Single Line Telephone
User Guide
Table of Contents
Automatic Wake Up.................................................................. 1
Barge In (Override)................................................................... 2
Call Doorphone......................................................................... 2
Call Forwarding......................................................................... 3
Call Park................................................................................... 4
Call Pickup................................................................................ 5
Call Split................................................................................... 6
Call Transfer............................................................................. 6
Centrex/PABX Flash................................................................. 7
CO Line Access........................................................................ 7
CO Line Group Access ............................................................. 7
CO Line Queuing...................................................................... 8
Conversation Monitor................................................................ 9
Do Not Disturb........................................................................ 10
Extension Monitor................................................................... 10
Forced Account Code............................................................. 11
Hold........................................................................................ 11
Intercom Calling...................................................................... 12
Last Number Redial................................................................ 13
Message Waiting.................................................................... 13
Off Hook Voice Announce....................................................... 14
Operator Access..................................................................... 14
Paging.................................................................................... 15
Room Monitor......................................................................... 16
Speed Dialing......................................................................... 17
Station Lock/Unlock................................................................ 18
Timed Reminder..................................................................... 19
Travelling Class Of Service..................................................... 19
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1
Automatic Wake Up
Description: Automatic Wake Up allows you to program an audible
indicator to notify you at a specific time. Once
programmed, a wake up call will automatically cancel
upon maturation.
To program:
1. Lift Handset .
2. Dial [7], [0], [0], [1].
3 Enter the time that you want the wake up to activate in 24 hour
format (hh:mm).
4. Enter [9], [9].
5. Hang up. Your wake up is now set. It will become active at the
time you entered.
To cancel a wake up:
1. Lift Handset .
2. Dial [7], [0], [0], [1].
3 Enter [0], [0], [0], [0], [0], [0].
5. Hang up. Your wake up is cancelled.
Note: When your wake up call reaches maturity, your telephone will
be rung for one minute, unless you answer before that time.
If the call is unanswered, the system will ring your telephone
for one minute every three minutes (one minute ringing, two
minutes silence) until the call is answered or manually
cancelled. After 3 attempts the operator will be notified that
you did not answer your wake up call.

Issue 1.0 June 2003
Barge In (Override)
Description: Barge In allows you to enter an existing conversation.
Depending on system programming, you may barge
in on a station or a CO line.
1. Lift Handset.
2. Dial a station number or directly access an outside line by dialing
[8], [X], [X], outside the line number. You receive busy tone.
3. Press [0]. If you are allowed, the station or CO line and the other
party in the conversation will hear an intrusion tone of
approximately one second. You will then be added to the
conversation. You will remain in the conversation until you either
hang up or the other parties hang up.
Note: Barge In class is assigned during system programming.
Depending on how your system is programmed, you may
have the ability to override all stations, some stations or no
stations. In any instance where barge in is disallowed, you
will continue to receive busy tone after you dial [0].
Call Doorphone
Description: Single Line Telephone stations may call the system
doorphone(s).
1. Lift Handset.
2. Dial the door phone station number or press the DSS key of the
door phone.
3. If the Doorphone that you called is idle, you will be connected. If
someone else is talking to the doorphone, you will receive a busy
signal.
Note: Callback queuing CAN be used in conjunction with
the doorphone.
If the Doorphone has an associated door strike relay, you
may release the door strike by dialing [0]. This will activate
the door strike relay for approximately 1 second. You may
repeat this operation as many times as necessary while you
are connected to the door phone.
2

Call Forwarding
Description: Call Forwarding allows a station user to have his calls
re-routed to another station within the system based
on several different conditions.
Types: All Calls (Always) Busy
No Answer Busy/No Answer
To program call forwarding on your telephone:
1. Lift Handset.
2. Dial [7], [0], [1].
3. Dial the code for the type of forwarding that you want to activate:
[1] = All Calls [2] = Busy
[3] = Busy / No Answer
4. Dial the station number where you want your forwarded calls to
ring.
5 You will hear new dial tone, indicating that you have correctly
programmed your telephone. You may hang up. Your telephone
is now forwarded.
To remove call forwarding from your telephone:
Repeat step 1 through 3 above. In step 4 above, enter your own
station number instead of another station number. Your
telephone will now operate normally.
Note: When your telephone is programmed for Call Forward All
Calls, you will receive interrupted dial tone when you go off
hook. This is an indication that your telephone cannot be
reached. This will also occur when your telephone is in Do
Not Disturb.
3

Issue 1.0 June 2003
Description: Call Park provides the capability for a single line
telephone to "stow", or “park” a call so that the single
line telephone can operate without consideration of
the parked call.
Place a call into a park slot (orbit):
1. Establish a call (either incoming or outgoing).
2. Press hookswitch. The call is on Hold.
3. Dial [8], [5], plus the parking slot (0-9) where you wish to place
the call.
4. If the slot is available, you will continue to hear a confirmation
tone. If the slot is in use, you will hear busy tone. You may
immediately dial another slot number (0-9) in order to find a free
parking slot. When an available slot is found, you will hear the
confirmation tone, indicating that the call is parked.
To retrieve a call from a Call Park slot:
From any telephone:
1. Lift Handset.
3. Dial [8], [5], plus the parking slot (0-9) where the call is parked.
4. You will be connected to the call. If the Call Park slot is empty,
you will hear a busy tone.
From the telephone that parked the call:
1. Lift Handset .
2. Dial [8], [5] plus the parking slot (0-9) where you previously
parked the call. You will be connected to the call.
3. If the call has been retrieved by another station you will receive
busy tone.
Note: To park more than one call at a time “call split” must be
disabled.
Call Park
4

Call Pickup
Description: Call Pickup allows you to answer a call that is ringing
at a location other than your own telephone.
Types: Group Pickup
Directed Station Pickup
Department (Own Group)
All Pickup
Group Pickup. A call is ringing one or more stations in a group.
1. Lift Handset and dial [*], [8], plus the group number that you wish
to pick up (01-16).
2. If a call was ringing a station in the group, you will be connected
to the call. If no call was ringing, you will receive busy tone.
Directed Station Pickup. You want to pick up a call that is ringing a
specific station.
1. Lift Handset and dial [*], plus the station number that you wish to
pick up.
2. If the station was ringing, you will be connected to the caller. If it
was not ringing, you will hear busy tone.
Department Pickup (Own Group). This allows you to pick up a call
to another station within your own station group.
1. Lift Handset and dial [*], [0].
3. If there was a telephone ringing in your group, you will be
connected to the caller. If not, you will hear busy tone.
All Pickup. Covers all situations above.
1. Lift Handset and dial [*], [9].
3. You will be connected to the caller. If there is not a CO line
ringing or a station ringing, you will hear busy tone.
Note: If there is more than one call ringing in any situation listed
above, you will be connected to the first call that was
established (the oldest ringing call).
5

Issue 1.0 June 2003
Call Split (Brokers Call)
Description: Call Split allows you to alternate between two
different parties.
1. Establish the first telephone call.
2. Press hookswitch. The first caller is on hold.
3. Establish the second call.
4. You now have both calls established. You may press hookswitch
to alternate between the two callers as many times as you wish.
Call Transfer
Description: Call Transfer is the method used to transport a
telephone call from a single line telephone to another
station in the system.
1. You are in a conversation.
2. Press hookswitch momentarily.
3. Dial the station number where you want to transfer the call.
4a. You may hang up as soon as you hear ringing. This is an
unsupervised transfer.
4b. You may wait until the call is answered, announce the call and
then hang up. This is called a supervised or screened transfer.
4c. You may hang up when you hear a busy signal. This is called a
camp-on or call waiting.
Note: If you make an error in dialing or the station where you are
transferring does not answer, you may press hookswitch to
cancel the transfer and return to the first caller. Transfer can
not be invoked at this point. In order to make a second
transfer, you must press hookswitch to place the call on hold
and then hang up. You may then go off hook again, retrieve
the call and then transfer the call as per the above
procedure.
6

Description: If you have outside line access, you may access one
of the available lines.
1. Lift Handset.
2. Dial [9].
3a. If there is a CO line available, you will be connected to it and will
hear CO dial tone.
3b. If there is no CO line available, you will hear a busy signal. You
may hang up and try again later or set a CO callback. For more
information, see CO Line Queuing in this document.
Centrex/PABX Flash
Description: Centrex/PABX Flash allows a single line telephone
user to send a Flash to a Central Office line. This is
particularly useful when special services are in effect,
or when the TDS 600 system is connected behind
Centrex or behind a PABX. This allows you to
transfer calls that may be on your Centrex or PABX,
but not on the TDS system.
1. Establish the telephone call.
2. Press hookswitch. The caller is on hold.
3. Dial [8], [0], [0], or the assigned access code.
4. The system will present a timed flash to the CO.
5. You will be re-connected to the CO line. You may dial digits as is
required to perform the Centrex or PABX function.
(Direct) CO Line Access
Description: You may access individual CO lines on the system by
directly dialing them. This is especially convenient if
your system is equipped with special purpose lines.
1. Lift Handset .
2. Dial [8], plus the three digit line number that you want to access.
3. If the line is not in use and you are allowed access to the line, you
will be connected to the line and you will hear CO dial tone.
CO Line Group Access
7

Issue 1.0 June 2003
CO Line Queuing
Description: CO Line Queuing allows you to place your station in
line to gain access to a busy CO line or line group.
1. Lift Handset .
2a. Dial [9] for an available line in your CO group OR
2b. Dial [8] plus the line number for direct CO access.
3. The group (or individual line) is busy. You hear busy tone.
4. Dial [6]. The busy tone will change to dial tone.
5. Hang up.
6. When the individual line (or a member of the CO line group)
becomes available, your telephone will ring. When you answer,
you will be connected to the outside line. You will hear CO dial
tone.
Note: If you do not answer in step 6 above, the system will abandon
your request after 20 seconds. During that time, the CO line
that is reserved for your use is unavailable to any other
station in the system.
Calls are queued in the order that they are received. If you are
the first to queue for a line or group, you will be the first to receive
access to the line. If you are third in line, you will be given access
when the first two queues have been satisfied.
8

Conversation Monitor
Description: Station Monitor allows you to enter a conversation
without an intrusion tone. It is similar to Override
(Barge In), with the exception of the intrusion tone.
1. Lift Handset .
2. Dial a station number or directly access an outside line. You
receive busy tone.
3. Press [#]. If you are allowed, you will be added to the
conversation. You will remain in the conversation until you either
hang up or the other parties hang up.
Note: Monitor class is assigned during system programming.
Depending on how your system is programmed, you may
have the ability to monitor all stations, some stations or no
stations. In any instance where monitor is disallowed, you will
continue to receive busy tone after you dial [#].
9

Issue 1.0 June 2003
Do Not Disturb
Description: Do Not Disturb allows you to make your telephone
unavailable to other callers . This includes both
intercom calls from other stations and any outside
calls that would normally ring at your station.
To activate:
1. Lift Handset .
2. Dial [7], [0], [5].
3. Your telephone is now in Do Not Disturb. You may hang up.
To deactivate:
1. Lift Handset .
2. Dial [7], [0], [5].
3. Your telephone is now in normal operation. You will receive calls.
You may hang up.
Note: When programmed for Do Not Disturb, you will receive
interrupted dial tone when you go off hook. This is an
indication that your telephone cannot be reached. This will
also occur when your telephone is in Call Forward All Calls.
Extension Monitor (Service Observing)
Description: Extension Monitor allows you to listen to the
conversation activities of other digital telephone
users.
1. Lift Handset.
2. Dial [7], [7], [4], plus the station number that you wish to monitor.
3. If you are allowed, you will be connected directly to the audio
path of the station. You will remain in the monitor mode until you
hang up. This feature enables you to monitor the performance of
employees.
Note: This feature may or may not be legal in some states with or
without written acknowledgement from the employee.
Monitor class is assigned during system programming. Depending on
how your system is programmed, you may have the ability to monitor
all stations, some stations or no stations. In any instance where
monitor is disallowed, you will receive busy tone after you dial the
sequence listed in step 2 above.
10

Forced Account Code
Description: Forced Account Codes allow you to override the toll
control restrictions that may be in place on your
telephone set. Only one code is valid on a telephone
set with Forced Account Code capability.
1. Lift Handset.
2. Dial [7], [0], [4], plus the Forced Account Code entry.
3. If the account code is entered correctly, you will be connected to
the first available line in your dial 9 group. You will be allowed to
place any call. If the account code is entered incorrectly, you will
receive busy tone.
Note: Forced Account Code and Travelling Class Of Service are
similar functions. The actual difference in operation between
the two is dictated by system programming. A station subject
to Forced Account Codes is only able to utilize the forced
account code dedicated to that station. A station that is
subject to Travelling Class of Service may utilize any valid
account code programmed within the system. For more
information see Travelling Class Of Service in this users'
guide. Hold
Description: Hold allows you to temporarily disconnect from a
telephone call, without permanently disconnecting.
Held calls may be transferred or retrieved from your
own station or from other stations within the system.
To place a call on Hold:
1. You have an established call.
2. Press the station hookswitch and hold it down mementarily. You
should hear a repeated "double beep" that indicates the call is on
hold.
3. You may hang up, call another station, place an outside call or
perform any other station function that is available to you.
To retrieve a held call at your own station:
1. Lift Handset .
2. You will hear interrupted (double beep) dial tone that indicates
there is a call on hold at your station.
11

Issue 1.0 June 2003
Hold (Continued)
Intercom Calling
Description: You may call other stations within the TDS system.
1. Lift Handset.
2. Dial the station with whom you wish to speak.
3a. If the station is idle, it will ring.
3b. If the station is busy the system will return busy tone.
Note: If the station is busy or does not answer, you may activate
message waiting on the called station by dialing [6] , while
listening to the ringback tone or busy signal. If you are setting
a message on another single line telephone, their telephone
will ring periodically to indicate a message waiting or their
message waiting light will flash. If they answer the phone
during the periodic ringing cycle, your telephone will be rung.
If the station that you leave a message is a digital telephone
set, the MESSAGE WAITING lamp will flash to indicate a
message waiting. They may contact you by lifting the
handset and pressing the Message Waiting button.
12
3. Press hookswitch. You will be connected to the call.
To retrieve a call held by another station:
1. Lift Handset .
2. Dial [*], followed by the station number that placed the call on
hold.
To retrieve a specific CO line on hold:
1. Lift Handset .
2. Dial [8], plus the CO Line number you wish to retrieve.
Note: The codes for pickup of calls from other stations and lines are
Call Pickup Codes. For more information, see Call Pickup in
this users' guide.

Last Number Redial
Description: Last Number Redial allows you to automatically re-
call the last outside number that you dialed from your
station.
1. Place an outside telephone call.
2. Hang Up.
3. Lift Handset.
4. Dial [7], [4]. The system will access an outside telephone line
and automatically dial the number that you manually dialed in step
1 above.
Note: The status of the original call is not important for Last Number
Redial. It does not matter whether the call is answered,
abandoned, busy, or does not answer. The call is stored
automatically as it is dialed, so it is available to you no matter
what was the outcome of the original call.
Message Waiting
Description: Message Waiting may be invoked on a station if it is
busy or does not answer.
1. Lift Handset .
2. Dial a station.
3a. If the station is busy, you will hear busy tone. Press [6] to leave
a message. After you have set the message, dial tone will return
to indicate that you successfully left a message.
3b. If the station does not answer, you will continue to hear ringing
tone. Press [6] to leave a message. After you have set the
message dial tone will return.
4. If the station where you left the message is a TDS digital set, the
button will flash, indicating a message. If the station where you
left the message is another single line telephone, it will ring
periodically or their message waiting lamp will flash, indicating a
message is waiting. If the station is answered while it is ringing
during a message ring cycle, the station that left the message will
ring.
Answering a message:
If your telephone periodically rings, you have a message waiting.
If you answer your station while it is ringing during a message
ring cycle, you will automatically be routed to the station that left
the message. If your message waiting light is on or you have a
special message waiting tone, lift the handset and dial 76.
13

Issue 1.0 June 2003
Off Hook Voice Announce
Description: Off Hook Voice Announce allows a single line station
users to utilize the Off Hook Voice Announce Feature
that is available to Digital Telephone Sets that are
programmed to accept Off Hook Voice
Announcements. With this feature, you may route
your intercom call directly to the handset of a busy
digital telephone set.
1. Dial the desired station number.
2. When busy tone is returned, press [1].
3. You may speak to the called party at this time. They can hear
your voice plus the voice of the person in their original
conversation.
4. The called party has the option to converse between you and their
original call, as desired.
Operator Access
Description: TDS systems may have one or more stations
designated as system operators.
1. Lift Handset.
2. Dial [0].
3. The station programmed as your operator will ring.
Note: The actual digit dialed is under system programming control
and may be either [0] or [9]. Check with your system
administrator if you have any doubt.
14

Paging
Description: Paging allows you to make a voice announcement
over some or all Digital Telephone Sets. If your
system is equipped, you may also make a voice
announcement over external public address
equipment.
Types: Internal Zone Paging
Internal All Zone Paging
External Zone Paging
External All Zone Paging
All (Internal and External) Zone Paging
Meet Me (Answer) Page
Internal Zone Paging:
1. Lift Handset.
2. Dial [#], [2], plus the zone number (1-8) that you wish to page.
3. You will be connected to your selected zone. You may make your
announcement.
4. Hang up when you are finished.
All Internal Zone Paging:
1. Lift Handset.
2. Dial [#], [1],.
3. You will be connected to all internal paging zones. You may
make your announcement.
4. Hang up when you are finished.
External Zone Paging:
1. Lift Handset.
2. Dial [#], [3], plus the zone number (1-2) that you want to page.
3. You will be connected to the zone. You may make your
announcement.
4. Hang up when you are finished.
External All Zone Paging:
1. Lift Handset.
2. Dial [#], [9].
3. You will be connected to all external zones. You may make your
announcement.
4. Hang up when you are finished.
15

Issue 1.0 June 2003
All Call Page:
1. Lift Handset.
2. Dial [#], [0].
3. You will be connected to all external zones and all internal zones.
You may make your announcement.
4. Hang up when you are finished.
Meet Me (Answer) Page:
1. Lift Handset.
2. Dial [#], [*].
3. You will be connected to the party that is currently using the
paging system. They will be removed from the paging system
and you may carry on a normal conversation.
Note: In order for Meet Me Paging to be operational, the station that
makes the initial page must remain off hook and connected to
the paging system until the Meet me connection is made.
Paging (Continued)
16