Avocent Emerge ECMS2000U Installation and maintenance instructions

For Technical Support:
Avocent Corporation
4991 Corporate Drive
Huntsville, Alabama 35805-6201
USA
Tel: [phone]
Fax: [phone]
590-704-501A
Avocent International Ltd.
Avocent House, Shannon Free Zone
Shannon, County Clare, Ireland
Tel: [phone]
Fax: [phone]
Avocent Asia Pacific
Singapore Branch Office
100 Tras Street, #15-01
Amara Corporate Tower
Singapore 079027
Tel: [phone]
Fax: [phone]
Avocent Germany
Gottlieb-Daimler-Straße 2-4
D-33803 Steinhagen
Germany
Tel: [phone]
Fax: [phone]
Avocent Canada
20 Mural Street, Unit 5
Richmond Hill, Ontario
L4B 1K3 Canada
Tel: [phone]
Fax: [phone]
www.avocent.com/support
EmergeTM ECMS2000U
Digital Workstation Extender
Installer/User Guide

USA Notification
Warning: Changes or modifications to this unit not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against
harmful interference when the equipment is operated in a commercial environment. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user will be required to correct the interference at
his own expense.
Canadian Notification
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set
out in the Radio Interference Regulations of the Canadian Department of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites applicables aux
appareils numériques de la classe A prescrites dans le Règlement sur le brouillage radioélectrique édicté par le
Ministère des Communications du Canada.
Japanese Approvals
Safety and EMC Approvals and Markings
UL, FCC, cUL, ICES, CE, N, GS, IRAM, GOST, VCCI, MIC, C-Tick
Sound Level Measure
The measured sound level of this appliance is 44.7 dB(A).
Die arbeitsplatzbezogene Geräuschemission des Gerätes beträgt 44,7 dB(A).

Avocent EmergeΤΜ
ECMS2000U Digital
Workstation Extender
Installer/User Guide
Avocent, the Avocent logo and Emerge are registered trademarks of
Avocent Corporation. All other marks are the property of their respective
owners.
© 2006 Avocent Corporation. All rights reserved. 590-704-501A

Instructions
This symbol is intended to alert the user to the presence of important operating and maintenance
(servicing) instructions in the literature accompanying the appliance.
Dangerous Voltage
This symbol is intended to alert the user to the presence of uninsulated dangerous voltage within the
product’s enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons.
Power On
This symbol indicates the principal on/off switch is in the on position.
Power Off
This symbol indicates the principal on/off switch is in the off position.
Protective Grounding Terminal
This symbol indicates a terminal which must be connected to earth ground prior to making any other
connections to the equipment.

iv
List of Figures .................................................................................................................vi
List of Tables ................................................................................................................. viii
Chapter 1: Product Overview.......................................................................................... 1
Features and Benefits ........................................................................................................................1
Safety Precautions .............................................................................................................................4
Chapter 2: Installation ..................................................................................................... 5
Getting Started...................................................................................................................................5
Needed to install the Avocent Emerge ECMS2000U Extender ..................................................5
Needed for non-standard installations .......................................................................................5
Mounting Option................................................................................................................................5
Installation Options ...........................................................................................................................6
Point-to-point installation ..........................................................................................................6
Connecting Power ......................................................................................................................9
Networked Installation .............................................................................................................10
Chapter 3: Operations ................................................................................................... 13
Overview..........................................................................................................................................13
LED Identification....................................................................................................................13
Accessing the System .......................................................................................................................14
The Serial Menu...............................................................................................................................14
Accessing the serial menu.........................................................................................................14
Navigating the serial menu.......................................................................................................16
Configuring Network Settings..........................................................................................................16
Detecting a Transmitter IP Address ................................................................................................23
Authentication..................................................................................................................................24
Flash Upgrading your Emerge Digital Workstation Extender........................................................28
Restoring Factory Default Settings..................................................................................................33
Resetting the Avocent Emerge ECMS2000U Extender....................................................................33
Viewing System Information............................................................................................................34
Configuring Video Input Settings ....................................................................................................36
Session Retry Settings......................................................................................................................37
Audio Performance Settings ............................................................................................................38
Appendices..................................................................................................................... 41
TABLE OF CONTENTS

vAvocent Emerge ECMS2000U Extender Installer/User Guide
Appendix A: Technical Specifications .............................................................................................41
Appendix B: Factory Default Settings .............................................................................................46
Appendix C: Technical Support.......................................................................................................47
Appendix D: Troubleshooting..........................................................................................................48

vi
List of Figures
Figure 1.1: Avocent Emerge ECMS2000U Extender - Basic System................................................1
Figure 2.1: Point-to-point Installation..............................................................................................6
Figure 2.2: Computer Access Node...................................................................................................8
Figure 2.3: User Access Node and Computer Access Node Installation ..........................................9
Figure 2.4: Networked Installation .................................................................................................10
Figure 3.1: Com1 Properties...........................................................................................................15
Figure 3.2: Appliance Selection Menu ............................................................................................16
Figure 3.3: Transmitter Main Menu................................................................................................17
Figure 3.4: Network Configuration Menu.......................................................................................17
Figure 3.5: Transmitter Network Configuration Menu...................................................................18
Figure 3.6: Receiver Main Menu.....................................................................................................19
Figure 3.7: Network Configuration Menu.......................................................................................19
Figure 3.8: Transmitter Configuration Menu on the Receiver........................................................20
Figure 3.9: Receiver Main Menu.....................................................................................................21
Figure 3.10: Network Configuration Menu.....................................................................................21
Figure 3.11: Receiver Network Configuration Menu......................................................................22
Figure 3.12: Receiver Main Menu...................................................................................................23
Figure 3.13: Network Configuration Menu.....................................................................................23
Figure 3.14: Transmitter IP Configuration Menu on the Receiver.................................................24
Figure 3.15: The Receiver Security Configuration Menu ...............................................................25
Figure 3.16: Password Reset Mode.................................................................................................26
Figure 3.17: Transmitter Security Configuration Menu .................................................................27
Figure 3.18: Transmitter Firmware Management Menu ................................................................29
Figure 3.19: Transmitter Firmware Management Menu ................................................................30
Figure 3.20: Receiver Firmware Management Menu .....................................................................31
Figure 3.21: Receiver Firmware Management Menu .....................................................................32
Figure 3.22: Receiver Reset Appliance Menu .................................................................................34
Figure 3.23: Appliance Information Menu......................................................................................35
Figure 3.24: Receiver Appliance Information Menu.......................................................................35
Figure 3.25: Transmitter Console Settings Menu ...........................................................................36
Figure 3.26: Transmitter Target Video Menu .................................................................................37
Figure 3.27: Session Retry Menu ....................................................................................................38
LIST OF FIGURES

List of Figures vii
Figure 3.28: Transmitter Console Settings Menu ...........................................................................39
Figure 3.29: Transmitter Audio Performance Menu.......................................................................39
Figure 3.30: Receiver Console Settings Menu ................................................................................40
Figure 3.31: Receiver Audio Performance Menu............................................................................40

viii
List of Tables
Table 2.1: Supported Video Resolutions and Refresh Rates .............................................................7
Table 2.2: Default network settings.................................................................................................10
Table 3.1: RJ-45 Connector LEDs ..................................................................................................13
Table A.1: User Access Node Product Specifications.....................................................................41
Table A.2: Computer Access Node Product Specifications.............................................................44
Table B.1: Avocent Emerge ECMS2000U Extender .......................................................................46
LIST OF TABLES

ix Avocent Emerge ECMS2000U Extender Installer/User Guide

1
Product Overview
Features and Benefits
The Avocent EmergeTM ECMS2000U Extender provides users with a full computer desktop
experience from anywhere on the corporate TCP/IP network, while maintaining the computers
securely housed in a corporate data center. This desktop experience includes access for the desktop
user to keyboard, mouse, video and audio devices.
The Avocent Emerge ECMS2000U Extender consists of:
• The Computer Access Node that connects externally to the remote computer
• The User Access Node that is located at the user’s desk
Figure 1.1: Avocent Emerge ECMS2000U Extender - Basic System
CHAPTER
1

2Avocent Emerge ECMS2000U Extender Installer/User Guide
Computer Access Node
The Computer Access Node connects externally to the video, audio and USB ports of the
remote computer.
The Computer Access Node is attached directly to the remote computer and draws its power
directly from two USB ports on the remote computer. This removes the need for additional power
supply connections at the rack.
NOTE: If the remote computer cannot supply the required power or if two USB connections are not available, an
external power supply (part no. ECMS2000-PSU) can be obtained from Avocent.
The Computer Access Node captures, compresses and encrypts the computer’s media streams and
transmits them to the User Access Node over a standard TCP/IP network.
User Access Node
The User Access Node enables the desktop user’s keyboard, mouse, video, and audio devices to
connect to the Avocent Emerge ECMS2000U Extender. It is available as a desktop
user station.
Automatic connection
When the User Access Node is powered up, a connection is automatically established with the
remote computer via the Computer Access Node. No intervention is required from the user. See
Accessing the System on page 14.
Ethernet addressing
The User Access Node and the Computer Access Node are IP-addressable devices; this gives you
the flexibility to locate back-racked computers anywhere within your enterprise and at any distance
from your desktop users. The User Access Node and the Computer Access Node use standard
network protocols to transfer data streams between the remote computer and the peripheral devices
located at the user’s desk. The Avocent Emerge ECMS2000U Extender can operate on a network
connection of 100 Mbps or 1 Gbps. For optimum performance a 1 Gbps connection is
recommended. For more information see Chapter 2.
Multiplatform support
The Computer Access Node is connected to the remote computer via USB connectors. This enables
the Avocent Emerge ECMS2000U Extender to interoperate seamlessly with PC, Sun and
Macintosh target computers. PC, Sun and Macintosh USB keyboards can be connected to the User
Access Node. PS/2 keyboards and mice can also be used.
You can attach the Avocent Emerge ECMS2000U Extender to computers running the following
operating systems:
• Microsoft WindowsTM
•RedHatLinux

Chapter 1: Product Overview 3
•Solaris
• MacOS
The default keyboard drivers for these operating systems are fully supported by the Avocent
Emerge ECMS2000U Extender.
Flexible installation
The Avocent Emerge ECMS2000U Extender provides you with the following flexible installation
options:
• The User Access Node can be desk mounted or mounted on the back of a monitor
• Installation requires no new drivers or software
• Standard UTP cabling makes installation simple and keeps costs low
Security
The Avocent Emerge ECMS2000U Extender supports Secure Sockets Layer (SSL) over a TCP/IP
connection. All media streams transmitted between the User Access Node and the Computer
Access Node are encrypted. Password protection is also provided to control access to all
administration functions, such as network configuration. See Authentication on page 24.
Operations administration and maintenance
The User Access Node incorporates a serial menu that allows you to perform administration and
maintenance tasks for both the User Access Node and the Computer Access Node. Examples of
tasks you can perform include, configuration of network settings and firmware Flash upgrades. See
The Serial Menu on page 14.
Flash upgradeable
Upgrade your firmware at any time using the XMODEM or HTTP protocols to ensure that your
Avocent Emerge ECMS2000U Extender is always running the most current version available. Both
the Computer Access Node and the User Access Node are Flash upgradeable. See Flash Upgrading
your Emerge Digital Workstation Extender on page 28.
Support for keyboards and mice
USB and PS/2 keyboards and mice are fully supported by the Avocent Emerge ECMS2000U
Extender. The system also allows for mix and match of USB and PS/2 peripherals. For example, it
is possible to use a USB keyboard in conjunction with a PS/2 mouse. The default keyboard and
mouse drivers of the remote computer are fully supported. This enables the Avocent Emerge
ECMS2000U Extender to support 2-, 3- and 5-button mice with scroll- and tilt-wheel capability.
Composite mouse and keyboard devices are also supported.

4Avocent Emerge ECMS2000U Extender Installer/User Guide
USB support
The Avocent Emerge ECMS2000U Extender is compatible with the USB 2.0 standard. The User
Access Node provides four USB 2.0 compliant ports that can be used to access USB keyboards,
mice and USB hubs. Hot-plugging of USB devices is supported.
NOTE: A hub cannot be used to expand the number of USB ports available.
Audio
The Avocent Emerge ECMS2000U Extender supports CD-quality stereo from the remote computer
to peripheral speakers, and mono-quality audio from a peripheral microphone to the remote
computer.
Video
Video of 24-bit color depth up to a resolution of 1280 x 1024 at 60 Hz is supported by the Avocent
Emerge ECMS2000U Extender. Both CRT and flat-panel LCD monitors are supported, and can be
connected to the Avocent Emerge ECMS2000U Extender via a DVI-I video connector. VGA
monitors can be attached to the system by using a DVI to VGA adaptor. The system supports DDC
version 2B.
Reduced Total Cost of Ownership (TCO)
The Avocent Emerge ECMS2000U Extender delivers significantly lower TCO when compared to
traditional distributed computer systems. Centralized maintenance enables greater security and
convenience as well as reduced workplace disruption and down-time. IT administration costs are
also significantly reduced by housing all PCs in one central location. Relocating the computer away
from the user frees up valuable office space and reduces desktop power and heating, ventilation and
air conditioning (HVAC) requirements.
Safety Precautions
To avoid potential video and/or keyboard problems when using Avocent products:
• If the building has 3-phase AC power, ensure that the computer and monitor are on the same
phase. For best results, they should be on the same circuit.
To avoid potentially fatal shock hazard and possible damage to equipment, please observe the
following precautions:
• Do not use a 2-wire extension cord in any Avocent product configuration.
• Test AC outlets at the computer and monitor for proper polarity and grounding.
• Use only with grounded outlets at both the computer and monitor. When using a backup
Uninterruptible Power Supply (UPS), power the computer and the Computer Access Node off
the same supply.
NOTE: The AC inlet is the main disconnect.

5
Installation
Getting Started
Before installing your Avocent EmergeTM ECMS2000U Extender, refer to the list below to ensure
that you have all the items necessary for installation.
Needed to install the Avocent Emerge ECMS2000U Extender
• User Access Node
• Computer Access Node
• External power supply for the User Access Node
• IEC power cord
• Avocent Emerge ECMS2000U Extender Quick Installation Guide
• UTP cable (not supplied)
• Three-wire serial cable or null modem cable (not supplied)
Needed for non-standard installations
To connect a VGA monitor to the User Access Node:
• A DVI to VGA adaptor (not supplied)
To connect the Computer Access Node to a remote computer that has VGA video output:
• A VGA to DVI-I adaptor (not supplied)
To connect the Computer Access Node to a remote computer that has DVI-D video output:
• A DVI-D to DVI-I adaptor (not supplied)
To power the Computer Access Node if a remote computer does not have two available USB ports:
• An EMCS2000-PSU power supply (not supplied)
Mounting Option
The User Access Node features the following mounting option that allows you to adapt easily to
most work environments:
CHAPTER
2

6Avocent Emerge ECMS2000U Extender Installer/User Guide
• Mounting to the rear of a flat-panel monitor via a mounting plate accessory
NOTE: Mounting accessories are ordered separately. Contact Avocent for more information.
Installation Options
CAUTION:To reduce the risk of electric shock or damage to your equipment,
disconnect the power from the User Access Node by unplugging the power supply from the electrical outlet.
CAUTION:To reduce the risk of electric shock or damage to your equipment,
power up the remote computer and the User Access Node in the order described in the following procedures.
You can install the Avocent Emerge ECMS2000U Extender in one of two ways:
1. Point-to-point
2. Networked
Point-to-point installation
The following instructions will enable you to install your Avocent Emerge ECMS2000U Extender
in a point-to-point configuration. In a point-to-point configuration no administrator setup of the
Computer Access Node or the User Access Node is required. This enables you to install the system
quickly, directly out-of-the-box. However, if you choose the point-to-point configuration you can
install only one Computer Access Node and User Access Node pair on a subnet. If you use this
configuration you must also locate both the Computer Access Node and the User Access Node on
the same subnet.
Figure 2.1: Point-to-point Installation
Computer Access Node
User Access Node
Remote Computer

Chapter 2: Installation 7
To connect the Computer Access Node:
Before connecting the Computer Access Node to the remote computer, ensure that the resolution
and the refresh rate of the remote computer are supported by the Avocent Emerge ECMS2000U
Extender system. Set the screen resolution and refresh rate of the remote computer according to
Table A.1. Unsupported settings will cause blank video at the receiver.
NOTE: For new information on supported resolutions and refresh rates see www.avocent.com
1. Power down the remote computer.
2. The Computer Access Node has two USB connectors. Connect each of these connectors to a
corresponding USB port on the remote computer.
3. Connect the video connector on the Computer Access Node to the appropriately labeled port
on the back of the computer.
NOTE: A VGA-only computer can be connected to the Computer Access Node using a VGA to DVI-I adaptor.
You must configure the Computer Access Node video settings for VGA through the serial menu.
For more information see Configuring Video Input Settings on page 36.
4. Connect the Computer Access Node’s audio and microphone connectors to the appropriately
labeled ports on the back of the computer.
NOTE: For CD-quality audio, you must configure the Computer Access Node and the User Access Node using
the serial menu. For more information see Audio Performance Settings on page 38.
5. Connect the UTP cable to the Computer Access Node’s RJ-45 connector.
6. Power up the computer.
7. Route the other end of the UTP cable to the location you have chosen for the User Access
Node. If necessary you can extend the UTP cable via junctions or a hub - subject to normal
Ethernet cabling practices.
The Computer Access Node draws electrical power from two USB ports on the remote computer.
One USB port is not sufficient to power the Computer Access Node. If you have only one USB port
on your remote computer, you will need to order an external power supply for the Computer Access
Node from Avocent.

8Avocent Emerge ECMS2000U Extender Installer/User Guide
.
Figure 2.2: Computer Access Node
To connect the User Access Node:
1. Connect your keyboard, monitor, mouse and other peripherals cables to the appropriately
labeled ports on the back of the User Access Node.
2. Connect the UTP cable to the RJ-45 port on the back of the User Access Node.
3. Power up the User Access Node. A connection will be automatically established with the
remote computer.
NOTE: VGA monitors can be connected to the User Access Node by using a DVI-I to VGA adaptor.
Video
USB Mic Line out

Chapter 2: Installation 9
Figure 2.3: User Access Node and Computer Access Node Installation
Connecting Power
The User Access Node features an external power supply. A DC power jack is located on the rear
of the User Access Node.
NOTE: Use only the power supply provided by Avocent.
To connect power to the User Access Node:
1. Plug the external power supply’s 2.5mm connector into the DC power jack on the rear of the
User Access Node.
2. Connect the detachable IEC power cord to the power supply.
3. Plug the IEC power cord into an appropriate wall outlet.
Microphone
Speakers
Serial
Computer Access Node
Remote
PC
User Access Node
Local Peripherals
attached via USB
External
Power
Supply PS/2