Avocent LongView Wireless Installation and maintenance instructions

LongView
®
LongView Companion®
Installer/User Guide

INSTRUCTIONS
This symbol is intended to alert the user to the presence of important
operating and maintenance (servicing) instructions in the literature
accompanying the appliance.
DANGEROUS VOLTAGE
This symbol is intended to alert the user to the presence of uninsulated
dangerous voltage within the product’s enclosure that may be of sufficient
magnitude to constitute a risk of electric shock to persons.
POWER ON
This symbol indicates the principal on/off switch is in the on position.
POWER OFF
This symbol indicates the principal on/off switch is in the off position.
PROTECTIVE GROUNDING TERMINAL
This symbol indicates a terminal which must be connected to earth ground
prior to making any other connections to the equipment.

LongView®
LongView Companion®
Installer/User Guide
Avocent, the Avocent logo and The Power of Being There are
trademarks of Avocent Corporation. LongView, Companion,
AutoTuning and Cybex are registered trademarks of Cybex
Computer Products Corporation. All other marks are the prop-
erty of their respective owners.
© 2002 Avocent Corporation. All rights reserved.

USA Notification
Warning: Changes or modifications to this unit not expressly approved by the party
responsible for compliance could void the user's authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class
A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with the instruction
manual, may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.
Canadian Notification
This digital apparatus does not exceed the Class A limits for radio noise emissions
from digital apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de la classe A prescrites dans le Règlement
sur le brouillage radioélectrique édicté par le Ministère des Communications du Canada.
Japanese Notification
Agency Approvals
UL 1950, CSA C22. 2 No. 950, EN60950, IEC 60950
FCC part 15A, EN55022, EN55024

Table of Contents
Chapter 1: Product Overview
Features and Benets . . . . . . . . . . . . . . . . . . . . . . . . 3
Compatibility. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Chapter 2: Installation
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Installing the LongView Transmitter. . . . . . . . . . . 10
Installing the LongView
Companion Transmitter . . . . . . . . . . . . . . . . . . . 12
Installing the Receiver. . . . . . . . . . . . . . . . . . . . . . . 17
Appendices
Appendix A: Additional Application Examples . . 21
Appendix B: Technical Specications . . . . . . . . . . 24
Appendix C: Video Resolution . . . . . . . . . . . . . . . . 25
Appendix D: Technical Support . . . . . . . . . . . . . . . 26
Appendix E: Troubleshooting . . . . . . . . . . . . . . . . 27
Appendix F: Advanced Questions . . . . . . . . . . . . . 29
Appendix G: Category 5 Cable. . . . . . . . . . . . . . . . 32

Contents

Contents
1
Product Overview
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . 3
Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Chapter 1: Product Overview 3

Chapter 1: Product Overview 3
Chapter 1: Product Overview
Features and Benefits
The LongView and LongView Companion Keyboard/Video/Mouse (KVM)
extenders allow you to extend the distance between your computer and your
VGA monitor, PS/2 keyboard, PS/2 mouse, stereo speakers, microphone and
serial port device. All of these signals can be extended up to 500 feet (152 meters)
using a single inexpensive and commonly available Category 5 Unshielded
Twisted Pair (UTP) cable - the type used in most Local Area Networks.
LongView consists of a transmitter placed near the computer and a receiver
placed near the remote user’s monitor. Both the transmitter and receiver are
powered using wall-mount power supplies. The LongView Companion allows
for a second workstation to be located near the computer for convenient
system maintenance. Versions are available with and without audio
capabilities (speakers and microphone).
LongView and LongView Companion are simple to install. Avocent’s
AutoTuning capability provides automatic compensation for different cable
lengths, video resolutions and serial COM port data rates.
Access sharing
The LongView Companion models allow two users to share the use of a single
computer. Both users can see the computer’s video, but only one can enter
data at any given moment. A local user is next to the connected computer
while an extended user can be up to 500 feet away.
Space saving
LongView and LongView Companion let you keep your peripherals where you
need them and locate your system unit in a climate-controlled, dust/chemical-
free setting. Moving your system unit away from your desk and work area
frees up valuable space for other uses.
Easy installation
There are no jumpers to install or switches to set for cable length or COM port
data rates. No software installation or configuration of any kind is required.
The LongView and LongView Companion connect to your computer just like
other peripherals.
High resolution video
The LongView and LongView Companion support SVGA resolutions up to
1600x1200. See Appendix C for further details.

4 LongView/LongView Companion Installer/User Guide
Chapter 1: Product Overview 5
Serial port
The LongView and LongView Companion can extend a computer’s serial COM
port to the desktop for use with devices such as touchscreens, modems or serial
printers. Both models auto-configure for any COM data rate up to 19.2 Kbps.
Audio capabilities
Extend your computer’s speaker output and microphone input to a remote
workstation. Fully bidirectional (full-duplex) stereo audio is supported.
Versions of the LongView product family without audio capabilities are also
available, if desired.
Data center flexibility
For access to multiple computers, use your LongView or LongView
Companion in conjunction with an Avocent KVM switch. By using these
products in combination, you can control and operate all of your data center’s
servers either locally or remotely from the computer lab down the hall.
AutoBoot technology
The AutoBoot feature in the LongView and LongView Companion prevents
attached computers from locking up when there is no keyboard or mouse
attached during boot-up. This same feature allows a user to unplug and
reconnect a mouse at the transmitter or receiver end without having to reboot.
Privacy feature
Privacy options in the LongView Companion allow the user to blank the
inactive user’s screen when content sensitive work is in progress.
Security
Protect your system unit, software and sensitive/valuable data from
unauthorized activities or losses. LongView and LongView Companion can
serve effectively as an anti-theft device by allowing you to place the system
unit in a secure area, while providing keyboard, mouse, monitor, audio and
serial device access to those who need it.
FLASH upgradable
The LongView Companion’s FLASH upgrade feature allows you to update
your LongView firmware and keep it current with the latest upgrades
from Avocent. For more information on FLASH upgrading your LongView
Companion, please visit the Avocent web site.

4 LongView/LongView Companion Installer/User Guide
Chapter 1: Product Overview 5
Figure 1.1: A Typical LongView Configuration
Compatibility
PS/2 peripherals
The LongView requires a PS/2 mouse and keyboard for proper operation. The
LongView offers support for many PS/2 mice including:
• IBM Scrollpoint
• Logitech Mouseman Wheel
• Logitech Trackman Marble Wheel
• Logitech Trackman Marble FX
• Kensington 4 Button Mouse
• Microsoft Explorer Mouse
• Microsoft IntelliMouse
Other manufacturers' mice may operate with the LongView. If you experience
problems using an untested mouse, contact Avocent Technical Support with
the manufacturer and model number of the mouse.
Other extension products
The Avocent LongView/LongView Companion are not compatible with any
other extension products, including the Cybex LongView/LongView Companion.
CAT 5 Connection
KVM Connection to Switch
Server
Analog user
LongView
Companion
Extended
access user
LongView
receiver

6 LongView/LongView Companion Installer/User Guide
Contents
Safety Precautions
To avoid potential video and/or keyboard problems when using Avocent
products, please observe the following precautions:
• If the building has 3-phase AC power, ensure that the computer and
monitor are on the same phase. For best results, they should be on the
same circuit.
• Use only Avocent-supplied cable to connect computers and KVM
switches. Avocent warranties do not apply to damage resulting from
user-supplied cable.
• Use only Avocent-supplied power supply.
To avoid potentially fatal shock hazard and possible damage to equipment,
please observe the following precautions:
• Do not use a 2-wire extension cord in any Avocent product conguration.
• Test AC outlets at the computer and at the monitor for proper polarity
and grounding.
• Use only with grounded outlets at both the computer and monitor.

6 LongView/LongView Companion Installer/User Guide
Contents
Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Installing the LongView Transmitter . . . . . . . . . . . 10
Installing the LongView Companion Transmitter . 12
Installing the Receiver . . . . . . . . . . . . . . . . . . . . . . . 17
2
Installation

Chapter 2: Installation 9

Chapter 2: Installation 9
Chapter 2: Installation
Getting Started
Before installing your LongView system, refer to the lists below to ensure that
you have all the items that shipped with the LongView as well as all other
items necessary for proper installation.
Supplied with the LongView and LongView Companion
Your LongView or LongView Companion package contains the following items:
• LongView transmitter or LongView Companion transmitter
• Avocent CIFCA cable
• LongView receiver
• Two LongView power supplies
• LongView/LongView Companion Installer/User Guide
• Audio cables (optional)
Needed for installation
• One Category 5 cable with four UTP cables (purchased separately)

10 LongView/LongView Companion Installer/User Guide
Chapter 2: Installation 11
Installing the LongView Transmitter
The following diagram illustrates one possible configuration for your
LongView. Follow the step-by-step procedures To install a LongView
transmitter and Installing the Receiver to properly install your new equipment.
For more installations examples see Appendix A.
Figure 2.1: LongView Installation Example
Local user
LongView receiver
(front)
LongView receiver
(back)
LongView transmitter
Server

10 LongView/LongView Companion Installer/User Guide
Chapter 2: Installation 11
To install a LongView transmitter:
1. Power down the computer that will be included in your LongView system.
2. Unplug the peripherals (keyboard, mouse, monitor, speakers with built-in
amplifiers, microphone and serial device if applicable) from your computer.
3. Prepare locations for your LongView equipment, computer and
peripherals. Place the transmitter near your computer. Place the receiver
near your monitor, keyboard, mouse, speakers and microphone.
4. Connect the CIFCA cable’s 25-pin connector to the INPUT connector on
the rear of the transmitter.
5. Connect the CIFCA cable’s 15-pin video connector to the video output
connector on your PC.
6. If you are using a PS/2 mouse, connect the CIFCA cable’s PS/2 mouse
connector, designated by a mouse icon, into your PC’s PS/2 mouse port.
You may use the transmitter’s female serial COM port ( ) to extend
other devices.
-or-
If you are using a serial mouse, use a standard serial cable (9-pin
male to 9 -pin female) to connect the LongView’s female port ( )
to your PC’s serial COM port. Leave the CIFCA cable’s PS/2 mouse
connector unattached.
7. Connect the CIFCA cable’s remaining 6-pin connector into the PS/2
keyboard port on your PC.
8. To connect your speakers, connect the speaker or line output port from your
computer to the speaker connector ( ) on the rear of the transmitter.
9. To connect your microphone, connect the microphone or line output
port from your computer to the microphone connector ( ) on the rear of
the transmitter.
10. Connect the circular power plug from the provided wall-mount power
supply into the 24 VDC .5A port on the rear of the transmitter. Next,
connect the power supply into a convenient electrical outlet. Verify that
the power light on the front of the transmitter is lit or blinking.
NOTE: The LongView and attached computer should be powered down before servicing the
unit. Always disconnect the power supply from the wall outlet.

12 LongView/LongView Companion Installer/User Guide
Chapter 2: Installation 13
Installing the LongView Companion Transmitter
The following diagram illustrates one possible configuration for your
LongView Companion. Follow the step-by-step procedures To install a
LongView Companion transmitter and Installing the Receiver to properly install
your new equipment.
Figure 2.2: LongView Companion Installation Example
Local user
LongView receiver
LongView Companion
transmitter
Server

12 LongView/LongView Companion Installer/User Guide
Chapter 2: Installation 13
WARNING: To reduce the risk of electric shock or damage to your equipment -
- Do not disable the power cord grounding plug. The grounding plug is an important safety feature.
- Plug the power cord into a grounded (earthed) outlet that is easily accessible at all times.
- Disconnect the power from the unit by unplugging the power cord from either the electrical
outlet or the unit.
To install a LongView Companion transmitter:
1. Power down the computer that will be included in your LongView system.
2. Unplug the peripherals (keyboard, mouse, monitor, speakers, microphone
and serial device if applicable) from your computer.
3. Prepare locations for your LongView equipment, computer and
peripherals. Place the transmitter near your computer. Place the receiver
near your remote monitor, keyboard, mouse, speakers and microphone.
4. Connect the CIFCA cable’s 25-pin connector to the INPUT connector on the
rear of the transmitter.
5. Connect the CIFCA cable’s 15-pin video connector to the video output
connector on your PC.
6. If both users are using PS/2 mice, connect the CIFCA cable’s PS/2 mouse
connector, designated by a mouse icon, into your PC’s PS/2 mouse port.
You may use the transmitter’s female serial COM port ( ) to extend
other devices. To do this, connect a standard serial cable from the
LongView’s female serial COM port ( ) to your PC’s serial COM port.
-or-
If both users are connecting serial mice to the LongView Companion,
use a standard serial cable (9-pin male to 9-pin female) to connect the
LongView’s lower (female) port ( ) to your PC’s serial COM port.
Leave the CIFCA cable’s PS/2 mouse connector unattached.
7. Connect the CIFCA cable’s remaining 6-pin connector into the PS/2
keyboard port on your PC.
8. To connect your speakers, connect the speakers or line output port of your
computer to the speaker connector ( ) on the rear of the transmitter.
9. To connect your microphone, connect the microphone or line output port
of your computer to the connector ( ) on the rear of the transmitter.
10. Connect the local user’s monitor and serial cable, if used, to the rear of the
transmitter and the remaining peripherals to the front of the transmitter. If
you choose not to connect a local monitor, see Conguring the DIP Switch.
11. Connect the circular power plug from the provided power supply into the
24 VDC .5A port on the rear of the transmitter. Next, connect the power

14 LongView/LongView Companion Installer/User Guide
Chapter 2: Installation 15
supply into a convenient electrical outlet. Verify that the power light on the
front of the transmitter is lit or ashing.
NOTE: The LongView Companion and attached computer should be powered down before
servicing the unit. Always disconnect the power supply from the wall outlet.
Configuring the DIP switch (LongView Companion only)
The DIP switch can be used to configure six different options on the LongView
Companion. There are eight switches that can be set to On or Off. Figure 2.3
highlights each of these switches.
Figure 2.3: DIP Switch Settings
Mouse movement: Switch 1 controls whether the mouse will activate a user
during sharing mode. When this switch is On, the user must use the keyboard
ON
1 Mouse movement does not activate user
2 See Time-out Settings table
3 See Time-out Settings table
4 See Serial Options table
5 See Serial Options table
6 Video to active user only
7 No local monitor
8 FLASH upgrade
OFF
8 Normal operation
7 Local monitor is present
6 Video to both users
5 See Serial Options table
4 See Serial Options table
3 See Time-out Settings table
2 See Time-out Settings table
1 Mouse movement activates user