Avois AV-3000 Series User manual

AV-3000 Series VoIP Gateway User Manual
Copyright ©2002 Wistron Softel Inc. 1
avois AV-3000 Series(FXS)
VoIP Gateway User Manual
Version 2.0
From
Solwise Ltd.

AV-3000 Series VoIP Gateway User Manual
Copyright ©2002 Wistron Softel Inc. 2
www.solwiseforum.co.uk
The Solwise Forum is designed to be the first port-of-call for technical support and
sales advice for the whole Solwise product range.
Please check the forum for coverage on any technical problems you have. Many
people have trodden your path before you, and a quick check on the forum will reduce
the pressure on our support staff.
Notification is hereby given that Solwise Ltd. reserves the right to modify, change,
update or revise this document from time to time as required without the prior
obligation to notify any person, company or organization. Further, Solwise makes no
warranty or representation, either express or implied, with respect to merchantability,
or fitness of its products for a particular purpose.
Solwise Ltd.
13/15 Springfield Way
Anlaby
Hull HU10 6RJ
UK
Tel [phone] (local rate)
Fax [phone]
Email [email protected]
Http www.solwise.co.uk

AV-3000 Series VoIP Gateway User Manual
Copyright ©2002 Wistron Softel Inc. 3
FCC Statement
This equipment generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions in this manual, may cause
interference to radio communications. This equipment has been tested and found to
comply with the limits for a Class A computing device pursuant to Subpart J of Part
15 of FCC rules, which are designed to provide reasonable protection against radio
interference when operated in a commercial environment. Operation of this
equipment in a residential area is likely to cause interference, in which case the user,
at his own expense, will be required to take whatever measures are necessary to
correct the interface.
CE Declaration of Conformity
This equipment complies with the requirements relating to electromagnetic
compatibility, EN55022 class A for ITE and EN 50082-1. This meets the essential
protection requirements of the European Council Directive 89/336/EEC on the
approximation of the laws of the Member States relating to electromagnetic
compatibility.
Trademarks
Wistron is a registered trademark of Wistron Corporation.
Avois is a registered trademark of Wistron Softel Inc.
Windows 98, 2000 and NT are registered trademarks of Microsoft Corporation.
All company, brand and product names are trademarks or registered trademarks of
their respective companies.

AV-3000 Series VoIP Gateway User Manual
Copyright ©2002 Wistron Softel Inc. 4
Copyright Notice
avois is a registered trademark of Wistron Softel Inc. All rights reserved. No part of
this publication may be reproduced, transmitted, transcribed, stored in retrieval
system or translated in to any language or computer language, in any from or by any
means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise,
without the prior written permission of Wistron Softel Inc or Solwise Ltd.
This company reserves the right to revise the publication and make changes from time
to time in the contents hereof without obligation of this company to notify person of
such revision or changes. The material contained herein is supplied without
representation or warranty of any kind. Wistron Softel, Inc. therefore assumes no
responsibility and shall have no liability of any kind arising from the supply or use of
this document or the material contained herein.
© 2002 Wistron Softel Inc.

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Table of Contents
1Introduction..........................................................................................................8
1.1 Preface....................................................................................................8
1.2 Safety Information .................................................................................8
1.3 Product Package.....................................................................................9
1.3.1 Package Contents ...........................................................................9
1.3.2 Hardware Connectivity ................................................................10
1.3.3 Console Connection Setting......................................................... 11
2Configuration(RS232)........................................................................................16
2.1 Login into the System (Hyper Terminal) .............................................16
2.2 IP Address Setting................................................................................16
2.2.1 Fixed IP Setting............................................................................16
2.2.2 IP Setting through DHCP.............................................................17
2.3 Voice Ports Setting ...............................................................................18
2.3.1 General Setting.............................................................................18
2.3.2 Advanced Setting .........................................................................20
2.4 DirectDial Table Setting.......................................................................21
2.5 Hunt Group Setting ..............................................................................22
2.6 Speeddail Number Setting ...................................................................24
2.7 Dialing Restriction Setting...................................................................24
2.8 Prefix Rule Setting...............................................................................26
2.8.1 Remove the prefix on incoming calls ..........................................26
2.8.2 Add Prefix on the outgoing call ...................................................26
2.8.3 Add Local area code/Country code..............................................26
2.8.4 Enable Directdial Prefix...............................................................26
2.9 Remote ID Table Setting......................................................................29
2.10 Gatekeeper Mode Setting.....................................................................30
2.10.1 By Gateway..................................................................................30
2.10.2 By Port .........................................................................................31
2.11 H.323 Setting .......................................................................................33
2.11.1 General Setting.............................................................................33
2.11.2 Advanced Setting .........................................................................34
2.12 Acceptable IP Table Setting .................................................................35
2.13 Polarity Reversal Setting......................................................................35
2.14 Silence Detection Setting.....................................................................36
2.15 Caller ID Setting ..................................................................................37
2.16 ANI Setting ..........................................................................................39

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2.17 Ringback Cadence On/Off Setting.......................................................40
2.18 Voice Parameter Setting.......................................................................41
2.18.1 General Setting.............................................................................41
2.18.2 Advanced Setting .........................................................................42
2.19 Dial IP Address by Touchpad Phone....................................................43
2.20 SNTP Server Setting ............................................................................43
2.21 Save Configuration ..............................................................................44
2.22 Upgrade System Version......................................................................44
3Configuration(Browser) ....................................................................................50
3.1 Login to the System (Browser) ............................................................50
3.2 Login to Main Page..............................................................................50
3.3 Voice Ports Setting ...............................................................................51
3.4 IP Setting..............................................................................................54
3.4.1 Fixed IP Setting............................................................................54
3.4.2 IP Setting through DHCP.............................................................55
3.4.3 IP Setting through PPPoE ............................................................55
3.5 Dialing Plan .........................................................................................56
3.5.1 DirectDial Table Setting...............................................................56
3.5.2 Hunt Group Setting ......................................................................58
3.5.3 Speeddial Number Setting ...........................................................59
3.5.4 Dialing Restriction Setting...........................................................60
3.5.5 Prefix Rule Setting.......................................................................61
3.5.6 Remote ID Table Setting..............................................................66
3.6 H.323 Parameter Setting ......................................................................67
3.6.1 Gatekeeper Mode-Off ..................................................................67
3.7 Gatekeeper Mode-Static.......................................................................67
3.7.2 Registering to Gatekeeper by Port ...............................................68
3.7.3 Advance Setting ...........................................................................69
3.7.4 Accept IP Table Setting................................................................71
3.7.5 Polarity Reversal Setting..............................................................72
3.7.6 Silence Detection Setting.............................................................72
3.7.7 Caller ID Setting ..........................................................................72
3.7.8 Ringback Cadence On/Off Setting...............................................73
3.7.9 Check IP Address of Gateway .....................................................75
3.7.10 Default Router IP Address Setting ...............................................75
3.7.11 Static Router IP Address Setting ..................................................77
3.8 System Information..............................................................................78
3.9 System Time ........................................................................................78

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3.10 System Status .......................................................................................79
3.11 Connection Log....................................................................................80
3.12 System Upgrade ...................................................................................81
3.13 Configuration Data Options.................................................................82
3.14 Reset System........................................................................................82
3.15 Change Password.................................................................................83
3.16 About System.......................................................................................84
4Appendix A: CLI Command.............................................................................85
5Appendix B: Line Parameter............................................................................87

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1 Introduction
1.1 Preface
The avois VoIP FXS Gateways with Voice Compression hardware allow any standard
analogue phone devices connection to a VoIP network. You can connect either
regular telephones or fax devices or directly to the line ports of a PBX system. The
ability to connect standard phone devices to a VoIP network using a gateway allows
the user to easily take advantage of the potential cost savings that can be made using
IP telephony. FXS gateway models are available with 2, 4, or 8 ports.
avois VoIP Gateways (FXS) perform standardized H.323 signaling and audio
transport compatibility features. These FXS Gateways are capable of communicating
with other similar equipped devices either directly, or through a VoIP Gatekeeper
system.
avois VoIP Gateway (FXS) offers the flexibility and manageability of IP data
networks and allows the user to deliver voice services and applications without
sacrificing voice quality. As the result the avois VoIP Gateway (FXS) provides a
comprehensive and reliable solution to reduce voice call expense significantly for
SOHO users to enterprises.
1.2 Safety Information
Follow all warning and instructions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not use
liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning.
Openings in the side and the top are provided for ventilation. To protect
it from overheating, these openings must not be blocked or covered.
This product should never place near or over a radiator or heat register,
or in a built-in installation.
Operation environment：AC 100V~250V
Never push any object or any kind into this product through cabinet
slots as they may touch dangerous voltage points or short cut parts as
that could result a fire or electric shock.
Never spill any kind of liquid on the product.
Never disassemble this product.
Use only Unshielded Twisted Pair (UTP) Category 5 Ethernet cable for

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the RJ-45 port.
Use RS-232 cable Female 9 pin to Female 9 pin for the console port.
1.3 Product Package
1.3.1 Package Contents
1. Please make sure the following contents are in the package.
avois AV-3000 Series(FXS) VoIP Gateway.
One Set of AC power cable.
User’s Installation Guide
One set of RS-232 cable(Null Modem)
An RJ11 to UK Socket adapter for each port
2. Please read the safety information carefully before you install AV-3000 Series (FXS)
VoIP Gateway.
The Front Panel of AV 3000 Series(FXS) VoIP Gateway(Take 4 ports for example)
LED Type Number State
Power 1
The GREEN power LED indicates VoIP Gateway has been powered on. Else,
the LED is off. When the Orange power LED is flashing, it indicates Gateway
is in preparation.
Ethernet 1
Per unit network status LED displays the Ethernet link activity. Solid GREEN
indicated the Ethernet link exists, and flashing GREEN shows data activity (transmit

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& receive) over the link.
Voice Port 2/4/8 Per voice channel displays the status of the connectivity of each analog voice port.
Solid GREEN when the call is connected through.
RJ-11 Port: Four RJ-11 jacks ( for connection to handset or PBX/CO).
10/ LAN Port: One RJ-45 jack for connection to 10/ Ethernet LAN via
RJ-45 cable.
Back pannel View of AV-3000 Series (FXS)VoIP Gateway
Console Port: One RS-232 cable for connection to a computer serial
port .
Power connection
1.3.2 Hardware Connectivity
1. Unpack all contents of the avois VoIP gateway from the package.
2. Put Power cable into the socket of the right side in the back.
3. Connect the PBX telephone trunk line or the telephony devices to RJ-11 POTS
ports using the adapters supplied if you need them.
4. Connect the LAN / WAN RJ-45 to the LAN port in the front (this is a ‘standard’
LAN port for connection to a ‘normal’ LAN port on a hub or switch).
5. Connect the RS-232 cable to the console port of the left side in the back and
RS-232 port of the computer.
Hardware Connectivity

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1.3.3 Console Connection Setting
Initial setup of the router needs to be done via the console/serial port. This
enables you to configure an IP address so that you can then use your web
browser for configuration. Browser setup is the easiest method for setting the
device configuration. First of all you need to connect the RS-232 cable provided
and connect the AV-3000 Series(FXS) RS-232 port Console to a computer’s
console port.
Then run Hyper Terminal and set up the Com port setting.(『START』-
『Program files』
–
『Accessories』
-
『Communication』
-
『Hyper Terminal』
)

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After successfully executing the Hyper Terminal, the following icon will appear
on your screen.
If you don’t see the Hyper terminal on your computer screen, you need to install it from
your original MS Windows OS.
We recommend that you first of all set up the gateway from Console. This will allow
you to configure the IP address. Most of the configuration may then be set up from
your Browser.
Step1：Define a new name for the new connection.

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Step2：Select the connecting Console port.
Make sure you had connected to the right COM port.
Step 3：Make sure the Com port Configure properties Set up as follows for best
performance.
Bits per second ：19200
Data bits ：8
Parity ：None
Stop bits ：1
Flow control ：None

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Step4: Press
『
『
『O
O
OK
K
K』
』
』
button and press
『
『
『E
E
En
n
nt
t
te
e
er
r
r』
』
』
on the keyboard to enter the connection
status.
Step5: Now you have finished connecting the gateway the fist part of configuration
Step6: The router will take about 30 seconds to boot up during which the Power/Diag
LED will flash orange. When the power-on is successful, Diag LED will
become solid green. At this moment, you can see
『Ready』
at the prompt on the
console screen. You should then press『Enter』.

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Start
The first time to set/
Back to the default
Complete the setup
for HyperTerminal
If the IP of the computer
is 192.168.168.X, you
can connect to
192.168.168.230
Set IP from
Console
The function of Gateway setting
*Directdial and speeddail setting
*Hunt group setting
*Dialing plan setting
*Prefix rule setting
*Voice parameters setting
Set IP via CLI
Gatekeeper function
setting
Register to
Gatekeeper
Other settings
Change password
Login to SMART
The function of Gateway setting
*Function of voice port setting
*Dialing plan setting
*Voice parameters setting
H.323 parameter
setting
System status inquery&
setting
*System
*System time
*System status
*Connetion log
*Firmware upgrade
*Reset setting
Register to
Gatekeeper
Yes No
Yes No
Change password
Yes No
End
Yes No
Set IP address
NoYes
New IP setting

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2 Configuration(RS232)
2.1 Login into the System (Hyper Terminal)
AV-3000 Series VoIP Gateway(FXS) must be configured through Console port
connection for the first time. The first step of configuration is to login into
HyperTerminal.
AVOIS VoIP Gateway Bootloader Version: 1.05
Loading Firmware ......
Ready
AVOIS AV-3004S VoIP Gateway Manager Console Version: 2.13
Please enter your password: ********
Welcome!
AV-3004S>
The login default password is ”password”
After completing the configuration, you can use the command【save config】to
save the new configurations after rebooting. If you don’t use the command to save
it, the system will still automatically save after 30 minutes. However, if the system
reboots before the configuration is saved then configuration will be lost.
2.2 IP Address Setting
The AV-3000 Series(FXS) supports multiple IP configurations including manual,
DHCP, and PPPoE (PPPoE is not applicable in the UK). The Gateway’s default IP is
192.168.168.230 and netmask is 255.255.255.0. You should set the IP address of the
gateway so that is it on the same subnet as your LAN and also on an address which
doesn;’t clash with any other LAN device. Once you have correctly setup the IP
address of the router you can then set the gateway configuration via a web browser
instead of CLI(Command Line Interface).
2.2.1 Fixed IP Setting
To manually configure the IP address of the Gateway you should do the following
CLI command:
✦【add profile ewan】：Set up IP address
Example：
AV-3004S> add profile ewan
The system is currently in Express Mode, press Ctrl-E to switch to Advanced

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Mode.
Edit existing connection profile "ewan" ...
Interface type: Ewan
enter encapsulation type (Ethernet, Ethernet/PPPoE): ethernet
Profile ewan is configured successfully. Configuring Network Protocol over
ewan ...
enable IP routing (Yes, yes/no): yes
obtain IP addresses automatically (Yes, yes/no): no
enter EWAN IP address (Unspecified): 10.34.92.162
enter EWAN IP netmask (Unspecified): 255.255.255.0
enter remote ISP gateway IP address (Unspecified): 10.34.92.1
The Gateway IP address has been set as the IP default route
Description：
ewan：profile default name.
EWAN IP address：The IP address of the Gateway.
Please contact your network administrator for a valid public IP address, subnet mask and the
remote gateway IP address.
2.2.2 IP Setting through DHCP
If your network is using DHCP server to monitor all the IP addresses. You can use
DHCP setting to get the IP address.
✦【add profile ewan】：Set up IP address
Example：
AV-3004S> add profile ewan
The system is currently in Express Mode, press Ctrl-E to switch to Advanced
Mode.
Edit existing connection profile "ewan" ...
Interface type: Ewan
enter encapsulation type (Ethernet, Ethernet/PPPoE): ethernet
Profile ewan is configured successfully. Configuring Network Protocol over
ewan ...
enable IP routing (Yes, yes/no): yes
obtain IP addresses automatically (No, yes/no): yes
enter host name [system name] (AVOIS AV-3004S):

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Associated routes and filters have been deleted.
✦【show ip】：List all the current IP setting
Example：
AV-3004S> show ip
Ad m i n . Oper . Des t i n atio n /
Ifname State State IP Address Netmask Broadcast Addr
-----------------------------------------------------------------------------
ewan Enabled Up 10.34.92.181 255.255.255.0 10.34.92.255
Description：
IP Address：Obtaining IP through DHCP
If the Gateway is connected on the company’s network and the IP address is assigned
through DHCP then you must be carefull to ensure that IP address of the gateway does not
change. If the IP address of the gateway changes then callers will not be able to conetact you
unless thennow the new address.
2.3 Voice Ports Setting
To set up the extension number, volume level and FXS Gateway hot line function.
You can set each port with a hot line number. When you pick up the phone on the port
the Gateway will dial the hot line number automatically. For example, if you set the
A.1 port with hot line number『26960008』, Gateway will dial the number, 26960008
for you when you pick up the phone which connects to A.1. Hot line number should
be the direct dial number or the number of one routeset which is defined by the
Gatekeeper.
The avois Gateway also supports T.38 FAX function no matter what the codec setting
is for each port.
2.3.1 General Setting
✦【set voice port a.x】：Set up each voice port
Example：
AV-3004S> set voice port a.1
Assign an extension number to this port (no, no/<up to 15 digit number>): 1001
Enter input volume level (32, [0-63] ): 32
Enter output volume level (32, [0-63] ): 32
Enter hot line mode(Off, On/Off): on

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Enter hot line destination number (None, no/<up to 15 digit number>): 26960008
Voice Port A.1:
Phone Number : 1001
Input Volume Level : 32
Output Volume Level : 32
Hot Line Mode : On
Hot Line Number : 26960008
VAD/CNG Mode : On
Echo Cancellation : On
Adaptive Jitter Buffer : On
Admin Status : On Hook-None Call
AV-3004S> set voice port a.2
Assign an extension number to this port (no, no/<up to 15 digit number>): 1002
Enter input volume level (32, [0-63] ): 32
Enter output volume level (32, [0-63] ): 32
Enter hot line mode(Off, On/Off): on
Enter hot line destination number (None, no/<up to 15 digit number>): 26961888
Voice Port A.2:
Phone Number : 1002
Input Volume Level : 32
Output Volume Level : 32
Hot Line Mode : On
Hot Line Number : 26961888
VAD/CNG Mode : On
Echo Cancellation : On
Adaptive Jitter Buffer : On
Admin Status : On Hook-None Call
AV-3004S>
Description：
Assign an extension number to this port：This configuration makes the is
easier to know which port connects to which telephone number/extension
number. You can then setup direct dials on gateways to directly call specific
ports.
input volume level & output volume level(32，[0~63]：You can adjust the

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level based on the property of your telephone. We recommend the volume
level be to set 32.
hot line destination number: Hot line number. You can select to
enable/disable the hot line function.
Please note when the remote Gateway is off line or not working correctly, then the hot line
function may not work. If this situation occurs, please check the remote Gateway first.
If you have set the POTS port settings, you can choose to enable/disable the related
functions.
✦【enable voice port a.x】：Enable the voice port function.
✦【disable voice port a.x】：Disable the voice port function.
✦【show voice port】：List the voice port settings.
When the codec is set at G.711, it needs a larger bandwidth to transmit the voice data.
Therefore, we recommend that G.711 codec set up is limited to 2 ports.
2.3.2 Advanced Setting
You can press Ctrl+E to enter the advanced mode to set the VAD/CNG, Echo
Cancellation and Adaptive Jitter Buffer function of each port. The command is as
below.
✦【set voice port a.x】：Set up each voice port
Example：
AV-3004S>>> set voice port a.1
Assign an extension number to this port (1001, no/<up to 15 digit number>):
Enter input volume level (32, [0-63] ):32
Enter output volume level (32, [0-63] ):32
Enter hot line mode(On, On/Off):on
Enter hot line destination number (26960008, no/<up to 15 digit number>):
Enter VAD/CNG mode (On, On/Off):on
Enter echo cancellation mode (On, On/Off):on
Enter adaptive jitter buffer mode (On, On/Off):on
Voice Port A.1:
Phone Number : 1001
Input Volume Level : 32