
manufacturer’s defects as utlined bel w:
(a) Sh uld the purchaser pr mptly n tify Awntech C rp rati n f such defects within ne year (12 m nths) fr m the date f the riginal purchase, the
defective c mp nent will be replaced at n charge. Awntech reserves the right t ask f r the defective part t be returned and/ r ph t s f the
defective part.
COVERED COMPONENTS: f r Retractable Awnings
STRUCTURAL SUPPORTS, all supporting components (excluding Lateral Arms and their fittings) are warranted not to fail for five (1) year provided that the
components are not subjected to excessive winds or water pooling on the fabric.
FRONT ROLLER BAR is warranted against any and all damage including cracking and permanent bowing that would affect the performance of the awning
provided that the awning is not subjected to excessive winds or water pooling on the fabric.
ACRYLIC and ACRYLIC FABRIC is warranted for one (1) year against:
(a) Excessive fading under normal conditions if maintained, operated, used, and stored in accordance with the instructions contained in the owner’s
manual.
(b) Mildew on acrylic fabric. Mildew will not form on the fabric itself, but may form on dirt and dust that have not been removed from it. Please see
maintenance instructions for proper cleaning—outlined in owner’s manual.
(c) Excessive cracking or peeling under normal conditions if maintained, operated, used, and stored in accordance with the instructions contained in the
owner’s manual, and provided that the awning is not subjected to excessive winds or water pooling on the fabric.
DRIVE UNIT (Gear, Square and R und T e) is warranted for one (1) year not to fail under normal conditions if maintained, operated, used, and stored in
accordance with the instructions contained in the owner’s manual.
AWNING ACCESSORIES (defined as accessories attached to the awning) are warranted for one (1) year not to fail under normal conditions if maintained
operated, used, and stored in accordance with the instructions contained in the owner’s manual.
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RETURN QUALIFICATION: Y u can nly return a pr duct if it is defective up n arrival. If y u simply d n t like it f r any ther reas n, y u will be
given merchandise credit nly.
DAMAGED MATERIAL: Damage ccasi nally ccurs during shipping. Scrapes, dents, and rips in the uter packaging that c uld indicate p ssible
damage sh uld be described t the carrier at the time f delivery. If damage t the pr duct seems apparent, the shipment sh uld be refused.
FABRIC DYE-LOT AND LIGHTING VARIATION: Fabric dyes may vary slightly fr m run t run. This is a n rmal and unav idable. Different lighting types
and lighting directi n may cause the fabric y u ch se n the website t appear slightly different than the actual fabric d es in full sunlight.
TRIPLE CHECK YOUR MEASUREMENTS: T av id disapp intment and frustrati n, please triple check all measurements t assure that y ur awning will
fit pr perly in the l cati n y u intend. Please make sure that y u have at least 1’-2’ extra wide area available t install the awning and als make
sure that y u have en ugh pen space f r the pr jecti n.
HAZARDOUS MATERIAL QUALIFICATIONS: N ne
RETURNS/ORDER EXCEPTION CONTACT:
Cust
mer Service: Ph
ne 817-35
4-9600, Fax 817-354-9612, email cust
mer
[email protected] m
TO ACQUIRE A RETURN OR REPAIR AUTHORIZATION NUMBER, YOU MUST GO THROUGH OUR WARRANTY PROCESS BELOW:
1. Email r mail a ph t f the damaged parts t :
MAIL: Cust mer Supp rt, Awntech C rp rati n, 10950 S. Pipeline Rd., Bldg. 1, Euless, TX 76040
Auth rized returns sh uld be shipped t :
Awntech C rp rati n
10950 S. Pipeline R ad, Buildings 1-2
Euless, TX 76040 (817-354-9600)