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WARRANTY
https://awntech.com/contact/product-warranty/
5-Year Manufacturer's Limited Warranty
Obtaining necessary permits is the sole responsibility of the purchaser. Purchaser/customer agrees he/she/company will NOT hold Awntech
liable for improper installation, maintenance and repairs.
A. WARRANTY: 5 Year Limited Manufacturer’s Warranty (Prorated by the month)
B. WHO GIVES THIS WARRANTY? Awntech Corporation, 10950 S. Pipeline Road, Euless, TX 76040
C. WHO IS ENTITLED TO THIS WARRANTY? This Warranty applies only to the original purchaser who paid for the product and may not be
assigned or transferred to subsequent owners. This Warranty applies only to products purchased and installed in the United States.
D. WHAT ARE THE RESPONSIBILITIES OF AWNTECH UNDER THIS WARRANTY? Subject to the terms and conditions set forth herein, Awntech
Corporation will furnish replacements for parts found by Awntech Corporation to be defective in design, manufacture or assembly, under each
specific component or product warranty as set forth below.
E. WHAT ARE THE RESPONSIBILITIES OF THE ORIGINAL PURCHASER UNDER THE WARRANTY?
•Before any claims may be made under this Warranty, the original purchaser must have paid in full for the product covered under the
Warranty, according to the terms and conditions of the pay-plan defined in the original order. IF THE PURCHASER HAS FAILED TO MAKE FULL
PAYMENT, THIS WARRANTY SHALL BE NULLIFIED AND AWNTECH CORPORATION SHALL BE RELIEVED FROM ANY RESPONSIBILITY OR LIABILITY
UNDER THIS WARRANTY. The purchaser agrees and acknowledges that this Warranty agreement constitutes an executor contract.
•The purchaser must use care in installation, maintenance, operation, use, and storage of the product in accordance with the instructions
contained in the owner’s manual. ANY FAILURE TO INSTALL, MAINTAIN, OPERATE, USE AND STORE THE PRODUCT IN ACCORDANCE WITH THE
INSTRUCTIONS CONTAINED IN THE OWNER’S MANUAL WILL NULLIFY THIS WARRANTY AND RELIEVE AWNTECH CORPORATION FROM ANY
RESPONSIBILITY OR LIABILITY UNDER THIS WARRANTY.
•Promptly notify Awntech Corporation of any claims.
•At Awntech’s request the purchaser may be required to provide a photographs or videos (if necessary) of any defective parts. The purchaser
may also be required to pay a deposit until the defective parts are returned to Awntech Corporation for inspection. The purchaser must obtain
a return authorization form from Awntech Corporation’s customer service department prior to the return of any merchandise and after having
received such authorization, return the part or product, freight prepaid, to Awntech Corporation.
F. WHAT IS COVERED UNDER THIS WARRANTY? The following components of Awntech Beauty-Mark® models and their accessories (defined as
accessories attached to the awning) are covered under this Warranty, subject to the limitations set forth below. These components have a five
(5) year limited (prorated) warranty, against manufacturer’s defects as outlined below: (a) Should the purchaser promptly notify Awntech
Corporation of such defects within one year (12 months) from the date of the original purchase, the defective component will be replaced at no
charge to the purchaser. Awntech reserves the right to ask for the defective part to be returned and/or photos/videos of the defective part. (b)
After one year but within five years (60 months) from the date of the original purchase, a defective component will be replaced upon the
purchaser's payment of 1/60th of the full retail cost of the component for each month of use prior to the claim.
FIXED AWNINGS – COVERED COMPONENTS
Structural supports - all supporting components are warranted not to fail for five (5) years prorated. Acrylic fabric - warranted for five (5) years
prorated against:
a) Excessive fading under normal conditions if maintained, operated, used, and stored in accordance with the instructions contained in the
owner’s manual.
b) Mildew on acrylic fabric. Mildew will not form on the fabric itself, but may form on dirt and dust that have not been removed from it. Please
see maintenance instructions for proper cleaning—outlined in owner’s manual.
G. WHAT IS NOT COVERED UNDER THIS WARRANTY?