AWS SKF Axios User manual

Copyright © 2022 by SKF Group
All rights reserved.
SKF Sverige AB
S-415 50 Gothenburg, Sweden
Telephone: [phone]
SKF Axios
User Manual
Part Number 15V-090-00097-100
Revision A3June 2022
Read this manual carefully before using the product. Failure to
follow the instructions and safety precautions in this manual can result
in serious injury, damage to the product or incorrect readings. Keep
this manual in a safe location for future reference.

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POWERED BY AWS is a trademark owned by Amazon Web Services, Inc
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of the use of the information contained herein. SKF reserves the right to alter any part of this
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Product Registration
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General Product Information
General information such as datasheets and catalogues are published on the Condition
Monitoring Systems site on SKF.com. Supporting product information can also be
downloaded from the SKF Technical Support self-service web portal.
Product Support Contact Information
Product Sales 3For information on purchasing condition monitoring products, services and
support on products out of warranty, please contact your local SKF sales office or distributor.
Technical Support 3SKF's Technical Support Group can be reached during normal business
hours via phone. Always check the self-service web portal before contacting your nearest
Technical Support Group (TSG) to see if the answer is already published. You may search the
vast knowledge base within the self-service web portal for answers to commonly asked
questions (FAQ), how-to articles, technical specs, installation and user manuals, best
practices and more.
If further assistance is needed, click on Open a support case from within the self-service web
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Otherwise, TSG can be reached during normal local business hours by phone, and live chat
(login required).
Customers in Europe, Middle East and Africa:
"Phone: [phone]
"E-Mail: [e-mail]
"Chat: www.skf.com/cm/tsg
Customers in the Americas, Asia and all other locations:
"Phone: [phone] or toll-free (USA) 1-800-523-7514
"E-Mail: TSG-A[email protected]m
"Chat: www.skf.com/cm/tsg

TROUBLESHOOTING
Troubleshooting issues with SKF Axios Sensors
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8 Troubleshooting
If you have problems with one of your SKF Axios devices, use these suggestions
to troubleshoot the problem. Then, if you're still having trouble, contact SKF
Technical Support.
8.1 Troubleshooting issues with SKF Axios Sensors
8.1.1 If you can9t commission your sensors
Consider the following questions:
"Are you holding your smartphone close to the sensor?
When commissioning/pairing a sensor, your phone should touch the
sensor. Don't move your phone while the sensor is being commissioned.
"Does your smartphone have NFC activated?
Ensure NFC is activated and broadcasting on your phone. Refer to your
phone manufacturer9s user guide for NFC settings.
"Does the commissioning progress bar show up?
If the commissioning progress bar (Android) or percentage complete
(iPhone) doesn't appear, or resets to the beginning, the NFC
communication between the sensor and your smartphone is weak or can't
be established. Move your smartphone in a different position to try and
establish the NFC connection. Smartphones often have different locations
for transmitting NFC, depending on the brand. Check the hardware
specifications of your smartphone and tap the sensor specifically with that
part of your phone.
8.1.2 If your sensor is offline
Once a sensor has been paired to an asset, SKF Axios will make three attempts
(over the course of 30 seconds) to take the initial measurement. If neither of
those attempts is successful, then an alert like the one below will appear in the
app.
If your sensor has stopped sending data, try the following:
"Try Taking a one-time measurement. If you can do so, then the sensor is
working. If you cannot, then the sensor is not working, and may have run

TROUBLESHOOTING
Troubleshooting issues with SKF Axios gateways
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out of battery power. Replace it with a new sensor.
"Confirm that an available gateway is within range. SKF Axios sensors
and gateways communicate using Bluetooth Low Energy (BLE), with a
typical range of 20 to 30 meters (65 to 98 feet). In a completely open
space, a sensor and a gateway may communicate with each other at
greater distances.
"Check for obstacles. Concrete walls and metal objects attenuate the
signals.
"Check for signal interference. The Bluetooth signal that sensors and
gateways use to communicate occupies the 2.4GHz ISM (industrial,
scientific and medical) band. Other devices that may use that band
include wireless headsets and mice, wireless cameras, microwave ovens,
and garage door openers.
"If the measurement action starts (you see a loading bar), but does not
complete, try to retake the measurement. If the same thing happens
again, try to delete the sensor and recommission it.
"If the measurement action fails, or you are not able to commission the
sensor, contact SKF Technical Support.
8.1.3 If your sensor falls off
"Verify you are using the correct adhesive/epoxy
oIs the sensor on a curved or flat surface?
oIs the adhesive/epoxy suitable for the environment condition?
¯Check temperature limits, etc.
oAre you holding the sensor in place for the minimum required
time?
For more details on mounting your sensor, please see Mounting a sensor
to an asset.
8.2 Troubleshooting issues with SKF Axios gateways
8.2.1 If your mobile app can9t with the gateway
If you choose Add gateway in your mobile app, but the app can't find the
gateway, try the following.
"Make sure that the gateway is powered on. Check the lights on the
front of the gateway. If at least one of them is on, then the gateway has
power. If the gateway has no power, check the following:

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oIs the power cord firmly attached to the back of the gateway and
the power outlet?
oIs the power outlet functioning properly? Test this by trying a
different outlet.
oIs the gateway power cable working? To test this, try using the
cable with another gateway.
oIs the outlet where the cable plugs into the gateway clean, with no
debris stuck inside? Be sure to check the outlet in the gateway
and the connecting end of the cable.
"Make sure that the gateway is in commissioning mode.
See Commissioning a Wi-Fi gateway or Commissioning an Ethernet
gateway.
"Make sure your smartphone's Bluetooth is working.
oTry switching it off and on. If that doesn't help, restart your phone
and check again.
oAre you within your smartphone's Bluetooth range? Bluetooth
range is typically less than 10 meters (32 feet).
oIs there anything that might be interfering electronically with the
Bluetooth signal? See If your sensor is offline.
If none of these actions resolves the issue, try the following:
"Log out of the mobile app and restart it.
"Reset your Wi-Fi gateway or reset your Ethernet gateway.
8.2.2 If your gateway goes offline
Your mobile or web app may tell you that your gateway is offline, or not
connected to the network. In such cases, try the following:
"If you recently added the gateway to your configuration, wait for its status to
update. A newly commissioned gateway may take up to 20 seconds to go
online.
oSensors send data once an hour. If you do not want to wait, consider
taking a one-time measurement.
"Verify that you aren't trying to configure a Wi-Fi gateway with static IPs. The
Wi-Fi gateway does not currently support static IPs. However, you can
configure your network to always assign the same IP address to the same
device.
"Verify that your firewall is not blocking the gateway. SKF Axios gateways use
TCP port 8883. You must allow connections to TCP port 8883 for
amazonaws.com subdomains in order to provide firewall access to SKF Axios
gateways.

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"Confirm that the issue is not network congestion. There are two ways in
which SKF Axios may notify you that a gateway is offline:
oWhen looking at information about your gateways in the mobile or
web app, you may notice that a gateway is listed as offline.
oThe timestamp for an offline gateway marks the last time SKF Axios
received a signal from that gateway.
In this case, you may not have received a notification about the
gateway's offline status. SKF Axios will not issue a notification every
single time a gateway appears to be offline. A newly commissioned
gateway is considered offline until it connects to the internet. A
gateway on a congested network is considered offline if SKF Axios
hasn't heard from that gateway in 15 minutes.
"Confirm that your gateway is connected to a power source. If it is, unplug
the gateway and then plug it back in.
"If it's a Wi-Fi gateway, check the Wi-Fi connection. If the password for the
Wi-Fi network has been changed since the gateway was added, it won't
be able to connect. To reconnect, you'll have to delete the gateway and
add it again, connecting to the Wi-Fi network using the new password.
For more information about how to add a gateway, see Commissioning a
Wi-Fi gateway or Commissioning an Ethernet gateway.
"If it's an Ethernet gateway, check the network configuration.
"Delete the gateway using the SKF Axios mobile app, do a factory reset of
the gateway, and then install the gateway again. For more information,
see Resetting the Wi-Fi gateway to factory settings or Resetting the
Ethernet gateway to factory settings.
If none of these suggestions helps to get your SKF Axios device working again,
contact SKF Technical Support.