Axis Thermal Network Camera User manual

INSTALLATION GUIDE
ENGLISH DEUTSCH ITALIANO ESPAÑOL
FRAN
Ç
AIS
Axis Thermal Network Camera
Accessories and Spare parts

Legal Considerations
Video and audio surveillance can be prohibited by laws that
vary from country to country. Check the laws in your local
region before using this product for surveillance purposes.
This product includes one (1) H.264 decoder license. To
purchase further licenses, contact your reseller.
Trademark Acknowledgments
Apple, Boa, Bonjour, Ethernet, Internet Explorer, Linux,
Microsoft, Mozilla, Real, SMPTE, QuickTime, UNIX, Windows,
Windows Vista and WWW are registered trademarks of the
respective holders. Java and all Java-based trademarks and
logos are trademarks or registered trademarks of Oracle
and/or its affiliates. UPnPTM is a certification mark of the
UPnPTM Implementers Corporation.
Electromagnetic Compatibility (EMC)
This equipment has been designed and tested to fulfill
applicable standards for:
• Radio frequency emission when installed according to the
instructions and used in its intended environment.
• Immunity to electrical and electromagnetic phenomena when
installed according to the instructions and used in its intended
environment.
USA - Depending on the characteristics of the electrical
environment, using shielded cables (STP) may be appropriate,
in which case the following is applicable: This equipment has
been tested using shielded cables (STP) and found to comply
with the limits for a Class B digital device, pursuant to part
15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and
can radiate radio frequency energy and, if not installed and
used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no
guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more
of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for
help.
Canada - This Class B digital apparatus complies with
Canadian ICES-003.
Europe - This digital equipment fulfills the
requirements for RF emission according to the Class B limit
of EN 55022. This product fulfills the requirements for
emissions and immunity according to EN 50121-4 railway
applications. This product fulfills the requirements for
immunity according to EN 61000-6-1 residential,
commercial and light-industry environments. This product
fulfills the requirements for immunity according to EN
61000-6-2 industrial environments. This product fulfills the
requirements for immunity according to EN 55024 office and
commercial environments.
Australia - This digital equipment fulfills the requirements
for RF emission according to the Class B limit of AS/NZS
CISPR 22.
Japan - この装置は、クラスB 情報技術装置です。
この装置は、家庭環境で使用することを目 的として
いますが、この装置がラジオやテレビジョン受信機
に近接して使用されると、 受信障害を引き起こすこ
とがあります。 取扱説明書に従って正しい取り扱い
をして下さい。
Safety
The power supply used with this product shall fulfill the
requirements for Safety Extra Low Voltage and Limited
Power Source according to EN/IEC/UL 60950-1.
This product complies to EN/IEC 60950-1 and EN/IEC
60950-22, Safety of Information Technology Equipment.
Equipment Modifications
This equipment must be installed and used in strict
accordance with the instructions given in the user
documentation. This equipment contains no user-serviceable
components. Unauthorized equipment changes or
modifications will invalidate all applicable regulatory
certifications and approvals.
Liability
Every care has been taken in the preparation of this
document. Please inform your local Axis office of any
inaccuracies or omissions. Axis Communications AB cannot
be held responsible for any technical or typographical errors
and reserves the right to make changes to the product and
documentation without prior notice. Axis Communications
AB makes no warranty of any kind with regard to the
material contained within this document, including, but not
limited to, the implied warranties of merchantability and
fitness for a particular purpose. Axis Communications AB
shall not be liable nor responsible for incidental or
consequential damages in connection with the furnishing,
performance or use of this material. This product is only to be
used for its intended purpose.
RoHS
This product complies with both the European RoHS
directive, 2002/95/EC, and the Chinese RoHS
regulations, ACPEIP.
WEEE Directive
The European Union has enacted a Directive
2002/96/EC on Waste Electrical and Electronic
Equipment (WEEE Directive). This directive is
applicable in the European Union member states.
The WEEE marking on this product (see right) or its
documentation indicates that the product must not be
disposed of together with household waste. To prevent
possible harm to human health and/or the environment, the
product must be disposed of in an approved and
environmentally safe recycling process. For further
information on how to dispose of this product correctly,
contact the product supplier, or the local authority
responsible for waste disposal in your area.
Business users should contact the product supplier for
information on how to dispose of this product correctly. This
product should not be mixed with other commercial waste.
Support
Should you require any technical assistance, please contact
your Axis reseller. If your questions cannot be answered
immediately, your reseller will forward your queries through
the appropriate channels to ensure a rapid response. If you
are connected to the Internet, you can:
• download user documentation and firmware updates
• find answers to resolved problems in the FAQ database. Search
by product, category, or phrases
• report problems to Axis support by logging in to your private
support area
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ENGLISH
Safeguards
Please read through this Installation Guide carefully before installing the product. Keep the Installation Guide
for further reference.
CAUTION!
• When transporting the Axis product, use the original packaging or equivalent to prevent damage to the
product.
• Store the Axis product in a dry and ventilated environment. Keep the storage and operating temperature
within the limits stated in the User Manual available on the CD included in this package, or from
www.axis.com
• Avoid exposing the Axis product to vibration, shocks or heavy pressure and do not install the product on
unstable brackets, unstable or vibrating surfaces or walls, since this could cause damage to the product.
• Only use handtools when installing the Axis product, the use of electrical tools or excessive force could
cause damage to the product.
• Do not aim the camera lens toward the sun or other high-intensity radiation sources since this could cause
damage to the sensor.
• Do not use chemicals, caustic agents, or aerosol cleaners. Use a damp cloth for cleaning.
• Use only accessories that comply with technical specification of the product. These can be provided by Axis
or a third party.
• Use only spare parts provided by or recommended by Axis.
• Do not attempt to repair the product by yourself, contact Axis or your Axis reseller for service matters.
IMPORTANT!
• This Axis product must be used in compliance with local laws and regulations.
• To use Axis indoor products outdoors, they must be installed in an approved outdoor housing.
• Do not install the camera near heat sources since fluctuating temperatures may affect image quality.
• The Axis product should be installed by a trained professional. Please observe relevant national and local
regulations for the installation.

Axis Thermal Camera Accessories and Spare Parts Installation Guide Page 5
ENGLISH
Axis Thermal Camera
Accessories and Spare Parts
Installation Guide
This Installation Guide provides instructions for installing and replacing accessories and spare parts
for AXIS Q1921/-E/Q1922/-E, including AXIS T92E23/T92E24 Thermal Camera Housing.
To install the camera on the network, please see the Installation Guide provided with the camera.
For other details about the camera, see the User Manual, available from www.axis.com
Installation steps
1. Check the package contents against the list below.
2. Hardware overview. See page 6.
3a. Replace the lens. See page 8.
3b. Install the housing. See page 11.
3c. Replace the protective window. See page 13.
Package contents
The package contents vary depending on accessories and spare parts.
Item Models/variants/notes
Lens 10 mm/19 mm/35 mm/60 mm
Housing AXIS T92E23/T92E24 Thermal Camera Housing
Wall bracket
Torx T20 screwdriver
Allen key
Camera screw and washer
Front kit Front panel
Frame with premounted protective window and window heater cable
Front panel screw (4x)
Printed materials Axis Thermal Camera Accessories and Spare Parts Installation Guide (this document)
Drill template
Axis Warranty document

Page 6 Axis Thermal Camera Accessories and Spare Parts Installation Guide
Hardware overview
Protective window
Front panel screw (4x)
Front panel
Sunshield
Gasket
Frame
Window heater cable
Top cover
Network cable (route
Wall bracket
Bracket adjustment
through wall bracket)
Bracket adapter
Bracket adapter
Thermal Camera Housing
Front kit
screw (4x)
screw

Axis Thermal Camera Accessories and Spare Parts Installation Guide Page 7
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Upper holder screw (2x)
Camera screw and washer
Upper holder
Bottom cover
Window heater
connector
Lower holder
Stop screw
Camera mount
Lower holder
Cable hole with
cable gland (3x)
Cable cover
screw (2x)

Page 8 Axis Thermal Camera Accessories and Spare Parts Installation Guide
Replace the lens
The instructions below describe how to replace the camera lens. For information on available lens
options, go to www.axis.com or contact your Axis reseller.
Outdoor cameras
1. Remove the top cover.
2. Disconnect the window heater cable from the window heater connector on the camera.
3. Refer to the instructions in Indoor/outdoor cameras, below.
Indoor/outdoor cameras
1. Disconnect the network cable.
2. Loosen the stop screw.
3. Unscrew the lens by turning it counter-clockwise.
Note: Make sure the wave bracket behind the lens stays in place.
4. Install the replacement lens by turning it clockwise.
5. Connect the network cable.
6. Open the Live View page of the network camera and go to Setup > System Options >
Advanced > Plain config.
7. Select ImageSource in the drop-down list and click Select group.
8. Select the matching lens option in the ImageSource IO Lens drop-down list.
9. Focus the camera to the appropriate distance. See the table below for recommended focus
distances for achieving optimal focus both for near focus and infinity.
10. Secure the stop screw.
Lens 10 mm 19 mm 35 mm 60 mm
Focus distance
AXIS Q1921/-E 2 m (6.6 ft.) 8 m (26.2 ft.) 22 m (72.2 ft.) 60 m (196.9 ft.)
AXIS Q1922/-E 3 m (10 ft.) 10 m (33 ft.) 33 m (108 ft.) 90 m (296 ft.)
Wave bracket
Stop screw

Axis Thermal Camera Accessories and Spare Parts Installation Guide Page 9
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Notes:
• Hold the lens gently by the metal ring; do not touch the lens surface.
• Be careful not to get dust on the sensor while exchanging the lens.
Adjust the holder distance
1. Loosen the upper holder screws.
2. Adjust the distance between the upper and lower holder according to the table below.
Note: Measure the holder distance on both sides of the camera to make sure the camera and
Lens 10 mm 19 mm
(a) AXIS Q1921/-E
(b) AXIS Q1922/-E
Holder
distance
Lens 35 mm 60 mm
Holder
distance
9 mm
9 mm
9/10 mm
(a)
9 mm
(b)
0-2 mm
0-2 mm
17 mm
17 mm

Page 10 Axis Thermal Camera Accessories and Spare Parts Installation Guide
holders are mounted parallel to each other.
3. Tighten the screws.

Axis Thermal Camera Accessories and Spare Parts Installation Guide Page 11
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Install the housing
The instructions below describe how to install an indoor thermal network camera in a housing, see
www.axis.com for information on outdoor housings and other accessories.
Install the camera in the housing
1. Remove the upper holder, see illustration on page 7.
2. Secure the camera to the upper holder with the screw and washer.
3. Fit the upper holder on the lower holder and adjust the distance between holders according to
the table in Adjust the holder distance, on page 9.
4. Tighten the screws to 2 Nm. Be careful not to overtighten the screws.
5. Connect the window heater cable to the window heater connector on the camera, see
illustrations on page 6 and page 7.
6. Optionally insert an SD card (not included) into the SDHC (Secure Digital High
Capacity) card slot. A standard or high capacity SD card is required to store images locally in
the camera.
Install the wall bracket
1. Use the supplied drill template to prepare a wall for installation of the wall bracket.
2. Route the network cable through the wall bracket and the bracket adapter. Leave
approximately 30 cm (11.8”) of cable for connecting the camera.
3. Install the wall bracket on a wall and make sure that the screws and plugs are appropriate for
the material (e.g. wood, metal, sheet rock, stone).
Notes:
• Check that the material is strong enough to support the weight of the camera.
• For more technical specifications, please see the camera’s User Manual, available from www.axis.com
Route the network cable through the cable hole
1. Loosen the cable cover screws; detach the cable cover from the bottom cover.
2. Remove the cap, the plug and the gasket from the cable gland that is to be used.
3. Route the network cable through the cap.
Cable gland
Gasket
Plug (discard)
Cap

Page 12 Axis Thermal Camera Accessories and Spare Parts Installation Guide
4. Slide the network cable through the slit on the gasket to attach the gasket to the network
cable.
5. Route the network cable through the cable gland.
6. Press the gasket into the cable gland and screw the cap on firmly.
Notes:
• Using any other than the provided cable gland may cause water to seep in and damage the product.
Cables must have a diameter of 4.0 mm - 5.5 mm.
• Due to local regulations or the environmental and electrical conditions in which the product is to be
used, a shielded network cable (STP) may be appropriate or required. Any network cables that are
routed in outdoor environments or similar shall be shielded (STP) and intended for their specific use.
Make sure the network switch is properly grounded. See Electromagnetic Compatibility (EMC) for
regulatory requirements.
Attach the camera to the wall bracket
1. Place the camera with the bottom cover on the bracket and tighten the bracket adapter screws.
2. Replace the cable cover and tighten the screws.
3. Connect the camera to the network.
Note: If more than one cable is used, for external input/output devices for example, each cable must
be routed through a separate cable gland, see Route the network cable through the cable hole.
4. Loosen the bracket adjustment screw to aim the camera to the point of interest and focus the
camera if required. If the lens has been changed, the camera’s image source has to be updated.
See Indoor/outdoor cameras, on page 8. See the Installation Guide provided with the camera for
information on how to access the video stream.
5. Attach the safety wire to the tab on the bottom cover.
6. Attach the top cover to the bottom cover. Make sure to tighten diagonally opposite bottom
cover screws a few turns at a time until all are tight. This will help ensure that the bottom cover
gasket is compressed evenly.
7. Loosen the sunshield adjustment screws and adjust the sunshield to the desired position.
Cable cover
Cable cover screw (2x)
Network cable (route through wall bracket)
Cable holes with cable glands
Bottom cover
Wall bracket
Bracket adapter
Bracket adjustment screw
Safety wire tab
screw (4x)

Axis Thermal Camera Accessories and Spare Parts Installation Guide Page 13
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Replace the protective window
The instructions below describe how to replace the protective window. Use the appropriate size of
front kit for the lens.
1. Remove the top cover.
2. Disconnect the window heater cable from the window heater connector on the camera.
3. Loosen the 4 front panel screws and remove the front panel and the frame.
4. Replace the gasket.
5. Carefully attach the replacement frame to the housing so that the window heater connector is
in the lower right corner, see front panel illustration on page 6.
Note: Do not touch the window, only touch the frame.
6. Install the front panel.
Note: Use the provided large front panel and the longer screws when installing the large protective
window.
7. Connect the window heater cable to the window heater connector on the camera, see
illustration on page 7.
8. Attach the safety wire to the tab on the bottom cover.
9. Attach the top cover to the bottom cover. Make sure to tighten diagonally opposite bottom
cover screws a few turns at a time until all are tight. This will help ensure that the bottom cover
gasket is compressed evenly.
10. Loosen the sunshield adjustment screws and adjust the sunshield to the desired position.
Lens Front kit, including front panel and frame with premounted protective window
10 mm Medium (38 mm germanium window)
19 mm Medium (38 mm germanium window)
35 mm Medium (38 mm germanium window)
60 mm Large (64 mm germanium window)
Protective window
Front panel screw (4x)
Front panel
Frame
(premounted)
Gasket

Page 14 Axis Thermal Camera Accessories and Spare Parts Installation Guide
Further information
See the Installation Guide provided with the camera for information on how to connect external
devices, assign an IP address, set the password and access the video stream. The camera’s
Installation Guide is also available from the Axis Web site at www.axis.com
Learn more!
Visit Axis learning center www.axis.com/academy for useful trainings, webinars, tutorials
and guides.

Axis Thermal Camera Accessories and Spare Parts Installation Guide Page 15
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FRANÇAIS
Mesures de sécurité
Lisez attentivement ce guide d'installation avant d'installer le produit. Conservez le guide d'installation pour une
utilisation ultérieure.
ATTENTION!
• Pour éviter d’endommager le produit Axis, utilisez l’emballage d’origine ou un équivalent pour le
transporter.
• Stockez le produit Axis dans un environnement sec et aéré. Gardez les températures de stockage et
d’utilisation dans les limites spécifiées dans le manuel de l'utilisateur disponible sur le CD inclus ou sur
www.axis.com
• Évitez d’exposer le produit Axis à des vibrations, des chocs ou une trop forte pression et ne l’installez pas
sur des supports instables ou sur des surfaces ou des murs instables ou vibrants. Cela risque de
l’endommager.
• Utilisez uniquement des outils à main pour installer le produit Axis car l’utilisation d’outils électriques ou
l’usage excessif de la force pourraient l’endommager.
• Évitez d’exposer l’objectif de la caméra au soleil ou à toute autre source de radiation de haute intensité.
Cela risque d’endommager le capteur.
• Pour le nettoyage, n’utilisez ni produits chimiques, ni substances caustiques ou aérosols. Utilisez un chiffon
humide pour le nettoyage.
• N’utilisez que des accessoires conformes aux caractéristiques techniques du produit. Ceux-ci peuvent être
fournis par Axis ou par un fournisseur tiers.
• Utilisez uniquement des pièces de rechange fournies ou recommandées par Axis.
• Ne tentez pas de réparer le produit vous-même, contactez Axis ou votre revendeur Axis pour toute
réparation.
IMPORTANT!
• Ce produit Axis doit être utilisé conformément aux lois et réglementations locales en vigueur.
• Pour pouvoir utiliser à l'extérieur des produits Axis prévus pour un usage intérieur, il faut les placer dans un
boîtier d'extérieur homologué.
• N’installez pas la caméra à proximité de sources de chaleur puisque les variations de température peuvent
nuire à la qualité de l’image.
• Le produit Axis doit être installé par un professionnel qualifié. Veuillez respecter les réglementations
nationales et locales concernant l’installation.

Accessoires et pièces de rechange pour caméra thermique Axis Guide d'installation Page 17
FRAN
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Caméra thermique Axis
Accessoires et pièces de rechange
Guide d'installation
Ce guide d’installation contient les instructions relatives à l’installation et au remplacement des
accessoires et pièces de rechange de AXIS Q1921/-E/Q1922/-E, et notamment Caisson de caméra
thermique AXIS T92E23/T92E24.
Pour installer la caméra sur le réseau, consultez le guide d’installation fourni avec la caméra. Pour
obtenir de plus amples détails relatifs à la caméra, consultez le manuel de l’utilisateur, disponible
sur le site www.axis.com
Étapes d’installation
1. Vérification du contenu de l’emballage par rapport à la liste ci-dessous.
2. Aperçu du matériel. Reportez-vous à la page 18.
3a. Remplacer l’objectif. Reportez-vous à la page 20.
3b. Installer le boîtier. Reportez-vous à la page 23.
3c. Remplacer la fenêtre de protection. Reportez-vous à la page 26.
Contenu de l’emballage
Le contenu de l’emballage varie en fonction des accessoires et des pièces de rechange.
Élément Modèles/variantes/remarques
Objectif 10 mm/19 mm/35 mm/60 mm
Caisson Caisson de caméra thermique AXIS T92E23/T92E24
Support mural
Tournevis Torx T20
Clé hexagonale
Vis et rondelle de la caméra
Kit avant Panneau avant
Cadre équipé d’une fenêtre de protection préalablement montée et d’un câble de
chauffe-vitre
Vis du panneau avant (4)
Documentation
imprimée
Accessoires et pièces de rechange pour caméra thermique Axis Guide d’installation (le
présent document)
Gabarit de perçage
Document de garantie d’Axis

Page 18 Accessoires et pièces de rechange pour caméra thermique Axis Guide d’installation
Vue d’ensemble du matériel
Fenêtre de protection
Vis du panneau avant (4)
Panneau avant
Pare-soleil
Joint
Cadre
Connecteur de chauffe-vitre
Couvercle supérieur
Câble réseau (acheminement
Support mural
Vis de réglage
à travers le support mural)
Adaptateur de support
Adaptateur de support
Caisson de caméra thermique
Kit avant
vis (x4)
du support

Accessoires et pièces de rechange pour caméra thermique Axis Guide d'installation Page 19
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Vis du support supérieur (2)
Vis et rondelle de la caméra
Support supérieur
Couvercle
Connecteur
chauffe-vitre
Support inférieur
Vis de butée
Montage de la caméra
Vis du support
Trou de câble avec
presse-étoupe (3)
Couvercle de câble
inférieur (2x)
inférieur

Page 20 Accessoires et pièces de rechange pour caméra thermique Axis Guide d’installation
Remplacer l’objectif
Les instructions ci-après expliquent le remplacement de l’objectif de la caméra. Pour obtenir de plus
amples informations concernant les options d’objectif disponibles, consultez le site www.axis.com
ou contactez votre revendeur Axis.
Caméras extérieures
1. Retirez le couvercle supérieur.
2. Déconnectez le câble du chauffe-vitre au niveau du connecteur du chauffe-vitre sur la caméra.
3. Reportez-vous aux instructions de la section Caméras pour l’intérieur/l’extérieur ci-après.
Caméras pour l’intérieur/l’extérieur
1. Débranchez le câble réseau.
2. Dévissez la vis de
butée.
3. Dévissez l’objectif en tournant ce dernier dans le sens inverse des aiguilles d’une montre.
Remarque :Assurez-vous que le joint qui se trouve à l’arrière de l’objectif reste en place.
4. Fixez l’objectif de rechange en le tournant dans le sens des aiguilles d’une montre.
5. Branchez le câble réseau.
6. Ouvrez la page Live View de la caméra réseau et accédez à Setup (Configuration) > System
Options (Options système) > Advanced (Avancé) > Plain config (Configuration simple).
7. Sélectionnez ImageSource dans la liste locale, puis cliquez sur Select group (Sélectionner le
groupe).
8. Dans la liste locale ImageSource IO Lens (Objectif ImageSource E/S), sélectionnez l’option
d’objectif correspondante.
Joint
Vis de butée