Axis M30 Series User manual

AXISM30NetworkCameraSeries
AXISM3015NetworkCamera
AXISM3016NetworkCamera
ExCamXFM3016Explosion-protectedCamera
UserManual

AXISM30NetworkCameraSeries
TableofContents
Aboutthismanual..........................................3
Productoverview...........................................4
Findthedeviceonthenetwork................................5
Accessthedevice...............................................5
Securepasswords...............................................5
Additionalsettings..........................................7
Needmorehelp?................................................7
Imagequality...................................................7
Overlays.......................................................11
Streamigadstorage...........................................12
Evets........................................................14
Applicatios....................................................15
Troubleshooting............................................17
Resettofactorydefaultsettigs...................................17
Checkthecurretrmware.......................................17
Upgradethermware............................................17
Techicalissues,cluesadsolutios................................18
Performacecosideratios.......................................20
Specications..............................................21
LEDidicators..................................................21
SDcardslot....................................................21
Buttos.......................................................21
Coectors....................................................21

AXISM30NetworkCameraSeries
Aboutthismanual
Aboutthismanual
Thisusermaualdescribesseveralproducts.Thismeasyoumaydistructiosthatare’tapplicabletoyourproduct.
3

AXISM30NetworkCameraSeries
Productoverview
Productoverview
1SDcardslot(microSD)
2StatusLED
3RJ45connector
4Controlbutton
4

AXISM30NetworkCameraSeries
indthedeviceonthenetwork
indthedeviceonthenetwork
TodAxisdevicesotheetworkadassigthemIPaddressesiWidows®,useAXISIPUtilityorAXISDeviceMaager.Both
applicatiosarefreeadcabedowloadedfromaxis.com/suort.
FormoreiformatioabouthowtodadassigIPaddresses,gotoHowtoassignanIPaddressandaccessyourdevice.
Accessthedevice
1.OpeabrowseradetertheIPaddressorhostameoftheAxisdevice.
IfyoudootkowtheIPaddress,useAXISIPUtilityorAXISDeviceMaagertodthedeviceotheetwork.
2.Etertheuserameadpassword.Ifyouaccessthedeviceforthersttime,youmustsettherootpassword.SeeSeta
newasswordfortherootaccountonage5.
3.Theliveviewpageopesiyourbrowser.
Securepasswords
Importat
Axisdevicessedtheiitiallysetpasswordicleartextovertheetwork.Toprotectyourdeviceaftertherstlogi,set
upasecureadecryptedHTTPScoectioadthechagethepassword.
Thedevicepasswordistheprimaryprotectioforyourdataadservices.Axisdevicesdootimposeapasswordpolicyasthey
maybeusedivarioustypesofistallatios.
Toprotectyourdatawestroglyrecommedthatyou:
•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgeerator.
•Do’texposethepassword.
•Chagethepasswordatarecurrigiterval,atleastoceayear.
Setanewpasswordfortherootaccount
Importat
Thedefaultadmiistratoruserameisroot.Ifthepasswordforrootislost,resetthedevicetofactorydefaultsettigs.
Towatchthisvideo,gotothewebversioofthisdocumet.
www.axis.com/roducts/online-manual/42067#t10098905
Suortti:Passwordsecurityconrmationcheck
1.Typeapassword.Followtheistructiosaboutsecurepasswords.SeeSecureasswordsonage5.
5

AXISM30NetworkCameraSeries
indthedeviceonthenetwork
2.Retypethepasswordtocormthespellig.
3.ClickCreatelogin.Thepasswordhasowbeecogured.
6

AXISM30NetworkCameraSeries
Additionalsettings
Additionalsettings
Needmorehelp?
Youcaaccessthebuilt-ihelpfromthedevice’swebpage.Thehelpprovidesmoredetailediformatioothedevice’sfeaturesad
theirsettigs.
Imagequality
Capturemodes
Acapturemodecosistsofaresolutioadthecorrespodigframerateavailableitheproduct.Thecapturemodesettig
affectsthecamera’seldofviewadaspectratio.
Thelowerresolutiocapturemodeiscroppedoutfromthehighestresolutio.
Theimageshowshowtheeldofviewandasectratiocanchangebetweentwodifferentcaturemodes.
Whichcapturemodetochoosedepedsotherequiremetsofframerateadresolutioforthespecicsurveillacesetup.For
specicatiosaboutavailablecapturemodes,seetheproduct’sdatasheetataxis.com.
Hidepartsoftheimagewithprivacymasks
Youcacreateoeorseveralprivacymaskstohidepartsoftheimage.
7

AXISM30NetworkCameraSeries
Additionalsettings
Towatchthisvideo,gotothewebversioofthisdocumet.
www.axis.com/roducts/online-manual/42067#t10106902
Howtocreatearivacymask
1.GotoSettings>Privacymask.
2.ClickNew.
3.Adjustthesize,color,adameoftheprivacymaskaccordigtoyoureeds.
Towatchthisvideo,gotothewebversioofthisdocumet.
www.axis.com/roducts/online-manual/42067#t10106902
Howtochangetheaearanceofthemask
Reducenoiseinlow-lightconditions
Toreduceoiseilow-lightcoditios,youcaadjustoeormoreofthefollowigsettigs:
•Adjustthetrade-offbetweeoiseadmotioblur.GotoSettings>mage>ExposureadmovetheBlur-noise
trade-offslidertowardLownoise.
•Settheexposuremodetoautomatic.
Note
Ahighmaxshuttervaluecaresultimotioblur.
•Toslowdowtheshutterspeed,setmaxshuttertothehighestpossiblevalue.
•Reducesharpessitheimage.
Note
Wheyoureducethemaxgai,theimagecabecomedarker.
•Setthemaxgaitoalowervalue.
•Opetheaperture.
Selectexposuremode
Therearedifferetexposuremodeoptiosithecamerathatadjustsaperture,shutterspeed,adgaitoimproveimagequalityfor
specicsurveillacescees.GotoSettings>mage>Exposureadselectbetweethefollowigexposuremodes:
8

AXISM30NetworkCameraSeries
Additionalsettings
•Formostusecases,selectAutomaticexposure.
•Forevirometswithcertaiarticiallightig,forexampleuorescetlightig,selectFlicker-free.
Selectthesamefrequecyasthepowerliefrequecy.
•Forevirometswithcertaiarticiallightadbrightlight,forexampleoutdoorswithuorescetlightigatightad
sudurigdaytime,selectFlicker-reduced.
Selectthesamefrequecyasthepowerliefrequecy.
•Tolockthecurretexposuresettigs,selectHoldcurrent.
Monitorlongandnarrowareas
Usecorridorformattobetterutilizethefulleldofviewialogadarrowarea,forexampleastaircase,hallway,road,ortuel.
1.Depedigoyourdevice,turthecameraorthe3-axislesithecamera90°or270°.
2.Ifthedevicedoes’thaveautomaticrotatiooftheview,logitothewebpageadgotoSettings>System>Orientation.
3.Click.
4.Rotatetheview90°or270°.
Fidoutmoreataxis.com/axis-corridor-format.
Verifythepixelresolution
Toverifythatadeedpartoftheimagecotaiseoughpixelsto,forexample,recogizethefaceofaperso,youcausethe
pixelcouter.
9

AXISM30NetworkCameraSeries
Additionalsettings
1.GotoSettings>System>Orientation.
2.Click.
3.Ithecamera’sliveview,adjustthesizeadpositiooftherectaglearoudtheareaofiterest,forexamplewhere
youexpectfacestoappear.
Youcaseetheumberofpixelsforeachoftherectagle’ssides(XadY),addecideifthevaluesareeoughfor
youreeds.
Viewarea
Aviewareaisacroppedpartofthefullview.Youcastreamadstoretheviewareaisteadofthefullviewtomiimizebadwidth
adstorageeeds.IfyoueablePTZfortheviewarea,youcapa,tiltadzoomwithiit.Byusigaviewareayoucaremove
partsofthefullview,forexample,thesky.
Wheyousetupaviewarea,werecommedyoutosetthevideostreamresolutiotothesamesizeasorsmallerthatheviewarea
size.Ifyousetthevideostreamresolutiolargerthatheviewareasizeitimpliesdigitallyscaledupvideoaftersesorcapture,
whichrequiresmorebadwidthwithoutaddigimageiformatio.
Handlesceneswithstrongbacklight
Dyamicrageisthediffereceilightlevelsiaimage.Isomecasesthedifferecebetweethedarkestadthebrightest
areascabesigicat.Theresultisofteaimagewhereeitherthedarkorthebrightareasarevisible.Widedyamicrage
(WDR)makesbothdarkadbrightareasoftheimagevisible.
ImagewithoutWDR.
10

AXISM30NetworkCameraSeries
Additionalsettings
ImagewithWDR.
Note
•WDRcacauseartifactsitheimage.
•WDRmayotbeavailableforallcapturemodes.
1.GotoSettings>mage>Widedynamicrange.
2.TuroWDR.
3.Ifyoustillhaveproblems,gotoExposureadadjusttheExposurezonetocovertheareaofiterest.
FidoutmoreaboutWDRadhowtouseitataxis.com/web-articles/wdr.
Overlays
Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextraiformatiodurigrecordigs,suchasatimestamp,
ordurigproductistallatioadcoguratio.Youcaaddeithertextoraimage.
Showatextoverlayinthevideostreamwhenthedevicedetectsmotion
Thisexampleexplaishowtodisplaythetext“Motiodetected”whethedevicedetectsmotio.
Towatchthisvideo,gotothewebversioofthisdocumet.
www.axis.com/roducts/online-manual/42067#t10103832
Howtoshowtextoverlaywhenthecameradetectsmotion
MakesurethatAXISVideoMotioDetectioisruig:
1.GotoSettings>Apps>AXSVideoMotionDetection.
2.Starttheapplicatioifitisotalreadyruig.
3.Makesureyouhavesetuptheapplicatioaccordigtoyoureeds.
Addtheoverlaytext:
11

AXISM30NetworkCameraSeries
Additionalsettings
4.GotoSettings>Overlay.
5.Eter#Dithetexteld.
6.Choosetextsizeadappearace.
Createarule:
7.GotoSystem>Events>Rulesadaddarule.
8.Typeaamefortherule.
9.Ithelistofcoditios,selectAXISVideoMotioDetectio.
10.Ithelistofactios,selectUseoverlaytext.
11.Selectaviewarea.
12.Type“Motiodetected”.
13.Settheduratio.
14.ClickSave.
Streamingandstorage
Videocompressionformats
Decidewhichcompressiomethodtousebasedoyourviewigrequiremets,adothepropertiesofyouretwork.The
availableoptiosare:
MotionJPEG
MotioJPEG,orMJPEG,isadigitalvideosequecethatismadeupofaseriesofidividualJPEGimages.Theseimagesarethe
displayedadupdatedataratesufciettocreateastreamthatshowscostatlyupdatedmotio.Fortheviewertoperceivemotio
videotheratemustbeatleast16imageframespersecod.Fullmotiovideoisperceivedat30(NTSC)or25(PAL)framespersecod.
TheMotioJPEGstreamusescosiderableamoutsofbadwidth,butprovidesexcelletimagequalityadaccesstoeveryimage
cotaiedithestream.
H.264orMPEG-4Part10/AVC
Note
H.264isalicesedtechology.TheAxisproducticludesoeH.264viewigclietlicese.Toistalladditioalulicesed
copiesoftheclietisprohibited.Topurchaseadditioalliceses,cotactyourAxisreseller.
H.264ca,withoutcompromisigimagequality,reducethesizeofadigitalvideolebymoretha80%comparedtotheMotio
JPEGformatadbyasmuchas50%comparedtotheMPEG-4stadard.Thismeasthatlessetworkbadwidthadstoragespace
arerequiredforavideole.Orseeaotherway,highervideoqualitycabeachievedforagivebitrate.
H.265orMPEG-HPart2/HEVC
Note
H.265islicesedtechology.TheAxisproducticludesoeH.265viewigclietlicese.Toistalladditioalulicesed
copiesoftheclietisprohibited.Topurchaseadditioalliceses,cotactyourAxisreseller.
Reducebandwidthandstorage
Importat
Ifyoureducethebadwidthitcaresultilossofdetailsithepicture.
1

AXISM30NetworkCameraSeries
Additionalsettings
1.GotoliveviewadselectH.264.
2.GotoSettings>Stream.
3.Dooeormoreofthefollowig:
Note
ThezipstreamsettigsareusedforbothH.264adH.265.
-TurodyamicGOPadsetahighGOPlegthvalue.
-Icreasethecompressio.
-TurodyamicFPS.
Note
WebbrowsersdootsupportH.265decodig.UseavideomaagemetsystemorapplicatiosupportigH.265decodig.
Setupnetworkstorage
Tostorerecordigsotheetwork,youeedtosetupyouretworkstorage.
1.GotoSettings>System>Storage.
2.ClickSetupuderNetworkstorage.
3.EtertheIPaddressofthehostserver.
4.Etertheameofthesharedlocatioothehostserver.
5.Movetheswitchifthesharerequiresalogi,adeteruserameadpassword.
6.ClickConnect.
HowdoImage,Stream,andStreamprolesettingsrelatetoeachother?
Themagetabcotaiscamerasettigsthataffectallvideostreamsfromtheproduct.Ifyouchagesomethigithistab,it
immediatelyaffectsallvideostreamsadrecordigs.
TheStreamtabcotaissettigsforvideostreams.Yougetthesesettigsifyourequestavideostreamfromtheproductaddo’t
specifyforexampleresolutio,orframerate.WheyouchagethesettigsitheStreamtab,itdoes’taffectogoigstreams,but
itwilltakeeffectwheyoustartaewstream.
TheStreamprolessettigsoverridethesettigsfromtheStreamtab.Ifyourequestastreamwithaspecicstreamprole,the
streamcotaisthesettigsofthatprole.Ifyourequestastreamwithoutspecifyigastreamprole,orrequestastreamprole
thatdoes'texistitheproduct,thestreamcotaisthesettigsfromtheStreamtab.
Recordandwatchvideo
Torecordvideoyoumustrstsetupetworkstorage,seeSetunetworkstorageonage13,orhaveaSDcardistalled.
Recordvideo
1.Gototheliveview.
2.Tostartarecordig,clickRecord.Clickagaitostoptherecordig.
Watchvideo
1.ClickStorage>Gotorecordings.
2.Selectyourrecordigithelistaditwillplayautomatically.
13

AXISM30NetworkCameraSeries
Additionalsettings
Events
Setuprulesandalerts
Youcacreaterulestomakeyourdeviceperformaactiowhecertaievetsoccur.Arulecosistsofcoditiosadactios.
Thecoditioscabeusedtotriggertheactios.Forexample,thedevicecastartarecordigorsedaemailwheitdetects
motio,orshowaoverlaytextwhilethedeviceisrecordig.
Triggeranaction
1.GotoSettings>System>Eventstosetuparule.Theruledeeswhethedevicewillperformcertaiactios.Rules
cabesetupasscheduled,recurrig,orforexample,triggeredbymotiodetectio.
2.SelecttheConditionthatmustbemettotriggertheactio.Ifyouspecifymorethaoecoditiofortherule,allofthe
coditiosmustbemettotriggertheactio.
3.SelectwhichActionthedeviceshouldperformwhethecoditiosaremet.
Note
Ifyoumakechagestoaactiverule,youhavetorestarttheruleforthechagestotakeeffect.
Note
Ifyouchagethedeitioofastreamprolethatisusediarule,youhavetotorestartalltherulesthatusethat
streamprole.
Recordvideowhenthecameradetectsmotion
ThisexampleexplaishowtosetupthecameratostartrecordigtotheSDcardvesecodsbeforeitdetectsmotioadto
stopoemiuteafter.
Towatchthisvideo,gotothewebversioofthisdocumet.
www.axis.com/roducts/online-manual/42067#t10106619
Howtorecordavideostreamwhenthecameradetectsmotion
MakesurethatAXISVideoMotioDetectioisruig:
1.GotoSettings>Apps>AXSVideoMotionDetection.
2.Starttheapplicatioifitisotalreadyruig.
3.Makesureyouhavesetuptheapplicatioaccordigtoyoureeds.Ifyoueedhelp,seethe
usermanualforAXISVideoMotionDetection4.
Createarule:
1.GotoSettings>System>Eventsadaddarule.
2.Typeaamefortherule.
14

AXISM30NetworkCameraSeries
Additionalsettings
3.Ithelistofcoditios,uderApplication,selectAXSVideoMotionDetection(VMD).
4.Ithelistofactios,uderRecordings,selectRecordvideowhiletheruleisactive.
5.Selectaexistigstreamproleorcreateaewoe.
6.Settheprebuffertimeto5secods.
7.Setthepostbuffertimeto60secods.
8.Ithelistofstorageoptios,selectSDcard.
9.ClickSave.
Applications
Applications
AXISCameraApplicatioPlatform(ACAP)isaopeplatformthateablesthirdpartiestodevelopaalyticsadotherapplicatios
forAxisproducts.Todoutmoreaboutavailableapplicatios,dowloads,trialsadliceses,gotoaxis.com/alications.
TodtheusermaualsforAxisapplicatios,gotoaxis.com.
Note
•Werecommededruigoeapplicatioatatime.
•Avoidruigapplicatioswhethebuilt-imotiodetectioisactive.
Towatchthisvideo,gotothewebversioofthisdocumet.
www.axis.com/roducts/online-manual/42067#t10001688
Howtodownloadandinstallanalication
AXISPeopleCounter
AXISPeopleCouterisaaalyticapplicatiothatcabeistalledoaetworkcamera.
Thecouterisembeddedithecamerawhichmeasyoudooteedadedicatedcomputertorutheapplicatio.
AXISPeopleCouterisitededforretaileviromets,likestoresorshoppigmalls,orotherevirometswhereyouwatto
coutpeople.
15

AXISM30NetworkCameraSeries
Additionalsettings
16

AXISM30NetworkCameraSeries
Troubleshooting
Troubleshooting
Resettofactorydefaultsettings
Importat
Resettofactorydefaultshouldbeusedwithcautio.Aresettofactorydefaultresetsallsettigs,icludigtheIPaddress,to
thefactorydefaultvalues.
Toresettheproducttothefactorydefaultsettigs:
1.Discoectpowerfromtheproduct.
2.Pressadholdthecotrolbuttowhilerecoectigpower.SeeProductoverviewonage4.
3.Keepthecotrolbuttopressedfor15–30secodsutilthestatusLEDidicatorashesamber.
4.Releasethecotrolbutto.TheprocessiscompletewhethestatusLEDidicatortursgree.Theproducthasbeereset
tothefactorydefaultsettigs.IfoDHCPserverisavailableotheetwork,thedefaultIPaddressis192.168.0.90.
5.UsetheistallatioadmaagemetsoftwaretoolstoassigaIPaddress,setthepassword,adaccessthevideostream.
Theistallatioadmaagemetsoftwaretoolsareavailablefromthesupportpagesoaxis.com/suort.
Itisalsopossibletoresetparameterstofactorydefaultthroughthewebiterface.GotoSettings>System>Maintenancead
clickDefault.
Checkthecurrentrmware
Firmwareisthesoftwarethatdetermiesthefuctioalityofetworkdevices.Oeofyourrstactioswhetroubleshootiga
problemshouldbetocheckthecurretrmwareversio.Thelatestversiomaycotaiacorrectiothatxesyourparticular
problem.
Tocheckthecurretrmware:
1.Gototheproduct’swebpage.
2.Clickothehelpmeu.
3.ClickAbout.
Upgradethermware
Importat
Precoguredadcustomizedsettigsaresavedwhethermwareisupgraded(providedthatthefeaturesareavailablei
theewrmware)althoughthisisotguarateedbyAxisCommuicatiosAB.
Importat
Makesuretheproductremaiscoectedtothepowersourcethroughouttheupgradeprocess.
Note
Wheyouupgradetheproductwiththelatestrmwareitheactivetrack,theproductreceivesthelatestfuctioality
available.Alwaysreadtheupgradeistructiosadreleaseotesavailablewitheachewreleasebeforeupgradigthe
rmware.Todthelatestrmwareadthereleaseotes,gotoaxis.com/suort/rmware.
AXISDeviceMaagercabeusedformultipleupgrades.Fidoutmoreataxis.com/roducts/axis-device-manager.
17

AXISM30NetworkCameraSeries
Troubleshooting
Towatchthisvideo,gotothewebversioofthisdocumet.
www.axis.com/roducts/online-manual/42067#t10095327
Howtougradethermware
1.Dowloadthermwareletoyourcomputer,availablefreeofchargeataxis.com/suort/rmware.
2.Logitotheproductasaadmiistrator.
3.GotoSettings>System>Maintenance.Followtheistructiosothepage.Whetheupgradehasished,the
productrestartsautomatically.
Technicalissues,cluesandsolutions
Ifyouca’tdwhatyou’relookigforhere,trythetroubleshootigsectioataxis.com/suort.
Problemsupgradingthermware
FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themostcommoreaso
isthatthewrogrmwarelehasbeeuploaded.Checkthattheameofthermwarele
correspodstoyourdeviceadtryagai.
ProblemssettingthePaddress
Thedeviceislocatedoa
differetsubet
IftheIPaddressitededforthedeviceadtheIPaddressofthecomputerusedtoaccessthe
devicearelocatedodifferetsubets,youcaotsettheIPaddress.Cotactyouretwork
admiistratortoobtaiaIPaddress.
TheIPaddressisbeigused
byaotherdevice
DiscoecttheAxisdevicefromtheetwork.Ruthepigcommad(iaCommad/DOSwidow,
typepingadtheIPaddressofthedevice):
•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeasthattheIPaddressmayalreadybeiusebyaotherdeviceotheetwork.
ObtaiaewIPaddressfromtheetworkadmiistratoradreistallthedevice.
•Ifyoureceive:Requesttimedout,thismeasthattheIPaddressisavailable
forusewiththeAxisdevice.Checkallcabligadreistallthedevice.
PossibleIPaddresscoict
withaotherdeviceothe
samesubet
ThestaticIPaddressitheAxisdeviceisusedbeforetheDHCPserversetsadyamicaddress.
ThismeasthatifthesamedefaultstaticIPaddressisalsousedbyaotherdevice,theremay
beproblemsaccessigthedevice.
Thedevicecannotbeaccessedfromabrowser
CaotlogiWheHTTPSiseabled,esurethatthecorrectprotocol(HTTPorHTTPS)isusedwheattemptig
tologi.Youmayeedtomauallytypehttporhttpsithebrowser’saddresseld.
Ifthepasswordfortheuserrootislost,thedevicemustberesettothefactorydefaultsettigs.
SeeResettofactorydefaultsettingsonage17.
18

AXISM30NetworkCameraSeries
Troubleshooting
TheIPaddresshasbee
chagedbyDHCP
IPaddressesobtaiedfromaDHCPserveraredyamicadmaychage.IftheIPaddresshasbee
chaged,useAXISIPUtilityorAXISDeviceMaagertolocatethedeviceotheetwork.Idetify
thedeviceusigitsmodelorserialumber,orbytheDNSame(iftheamehasbeecogured).
Ifrequired,astaticIPaddresscabeassigedmaually.Foristructios,gotoaxis.com/suort.
Certicateerrorwheusig
IEEE802.1X
Forautheticatiotoworkproperly,thedateadtimesettigsitheAxisdevicemustbe
sychroizedwithaNTPserver.GotoSettings>System>Dateandtime.
Thedeviceisaccessiblelocallybutnotexternally
Toaccessthedeviceexterally,werecommedusigoeofthefollowigapplicatiosforWidows®:
•AXISCompaio:freeofcharge,idealforsmallsystemswithbasicsurveillaceeeds.
•AXISCameraStatio:30-daytrialversiofreeofcharge,idealforsmalltomid-sizesystems.
Foristructiosaddowload,gotoaxis.com/vms.
Problemswithstreaming
MulticastH.264oly
accessiblebylocalcliets
Checkifyourroutersupportsmulticastig,oriftheroutersettigsbetweetheclietadthe
deviceeedtobecogured.TheTTL(TimeToLive)valuemayeedtobeicreased.
NomulticastH.264
displayedithecliet
CheckwithyouretworkadmiistratorthatthemulticastaddressesusedbytheAxisdevice
arevalidforyouretwork.
Checkwithyouretworkadmiistratortoseeifthereisarewallprevetigviewig.
PoorrederigofH.264
images
Esurethatyourgraphicscardisusigthelatestdriver.Thelatestdriverscausuallybe
dowloadedfromthemaufacturer’swebsite.
Colorsaturatioisdifferet
iH.264adMotioJPEG
Modifythesettigsforyourgraphicsadapter.Gototheadapter’sdocumetatioformore
iformatio.
Lowerframeratetha
expected
•SeePerformanceconsiderationsonage20.
•Reducetheumberofapplicatiosruigotheclietcomputer.
•Limittheumberofsimultaeousviewers.
•Checkwiththeetworkadmiistratorthatthereiseoughbadwidthavailable.
•Lowertheimageresolutio.
•Logitothedevice’swebpageadsetacapturemodethatprioritizesframerate.
Chagigthecapturemodetoprioritizeframeratemightlowerthemaximum
resolutiodepedigothedeviceusedadcapturemodesavailable.
•Themaximumframespersecodisdepedetotheutilityfrequecy(60/50Hz)
oftheAxisdevice.
Ca'tselectH.265ecodig
iliveview
WebbrowsersdootsupportH.265decodig.Useavideomaagemetsystemorapplicatio
supportigH.265decodig.
Problemsretrievingadditionalvideostreams
‘VideoError’displayedi
AXISCompaio,or
‘Stream:Error.Somethig
wetwrog.Maybethere
aretoomayviewers.’i
Chrome/Firefox,or
‘503serviceuavailable’
erroriQuickTime,or
‘Cameraot
available’displayedi
AXISCameraStatio,or
Thiscameraisdesigedtodeliveruptofourdifferetstreams.Ifafthuiquestreamisrequested,
thecamerawillotbeabletoprovideit,adaerrormessageisdisplayed.Theerrormessage
depedsothewaythestreamisrequested.Thestreamsareusedoarstcome,rstserved
basis.Examplesofistacesusigastreamare:
•Liveviewigiawebbrowserorotherapplicatio
•Whilerecordig-cotiuousormotiotriggeredrecordig
•Aevetusigimagesothecamera,forexampleaevetsedigae-mailwitha
imageeveryhour
•Aistalledadruigapplicatio,suchasAXISVideoMotioDetectio,willalways
cosumeavideostream,whetheritisusedorot.Astoppedapplicatiodoesot
cosumeavideostream.
Thecameracadelivermorethafoursimultaeousstreamsprovidedthecoguratioofay
additioalstreamisideticaltoayoftherstfourstreams.Ideticalcoguratioimpliesexactly
19

AXISM30NetworkCameraSeries
Troubleshooting
‘Errorreadigvideostream’
messageibrowserwhe
usigtheJavaapplet
thesameresolutio,framerate,compressio,videoformat,rotatioetc.Formoreiformatiosee
thewhitepaper“Maxumberofuiquevideostreamcoguratios”,availableataxis.com.
Performanceconsiderations
Whesettigupyoursystem,itisimportattocosiderhowvarioussettigsadsituatiosaffecttheperformace.Somefactors
affecttheamoutofbadwidth(thebitrate)required,otherscaaffecttheframerate,adsomeaffectboth.Iftheloadothe
CPUreachesitsmaximum,thisalsoaffectstheframerate.
Thefollowigfactorsarethemostimportattocosider:
•Highimageresolutioorlowercompressiolevelsresultiimagescotaiigmoredatawhichituraffectsthe
badwidth.
•RotatigtheimageitheGUIwillicreasetheproduct'sCPUload.
•AccessbylargeumbersofMotioJPEGoruicastH.264clietsaffectsthebadwidth.
•Simultaeousviewigofdifferetstreams(resolutio,compressio)bydifferetclietsaffectsbothframeratead
badwidth.
Useideticalstreamswhereverpossibletomaitaiahighframerate.Streamprolescabeusedtoesurethat
streamsareidetical.
•AccessigMotioJPEGadH.264videostreamssimultaeouslyaffectsbothframerateadbadwidth.
•Heavyusageofevetsettigsaffectstheproduct’sCPUloadwhichituraffectstheframerate.
•UsigHTTPSmayreduceframerate,iparticularifstreamigMotioJPEG.
•Heavyetworkutilizatioduetopoorifrastructureaffectsthebadwidth.
•Viewigopoorlyperformigclietcomputerslowersperceivedperformaceadaffectsframerate.
•RuigmultipleAXISCameraApplicatioPlatform(ACAP)applicatiossimultaeouslymayaffecttheframeratead
thegeeralperformace.
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