Axis P13 Series User manual

AXISP13NetworkCameraSeries
AXISP1375NetworkCamera
AXISP1377NetworkCamera
AXISP1378NetworkCamera
UserManual

AXISP13NetworkCameraSeries
TableofContents
Productoverview...........................................3
Findthedeviceonthenetwork................................4
Openthedevice'swebpage.......................................4
Verifythatnoonehastamperedwiththermware....................4
Securepasswords...............................................4
Congureyourdevice........................................5
Needmorehelp................................................5
Replacethelens................................................5
Hidepartsoftheimagewithprivacymasks..........................5
Reducenoiseinlow-lightconditions................................5
Selectexposuremode............................................6
Maximizethedetailsinanimage..................................6
Monitorlongandnarrowareas....................................6
Verifythepixelresolution.........................................7
Viewarea......................................................7
Handlesceneswithstrongbacklight................................8
Showatextoverlayinthevideostreamwhenthedevicedetectsanobject.8
Videocompressionformats........................................9
Reducebandwidthandstorage....................................10
Setupnetworkstorage...........................................10
Addaudiotoyourrecording.......................................11
Recordandwatchvideo..........................................1 1
Setuprulesforevents...........................................1 1
Triggeranaction................................................1 1
Recordvideowhenthecameradetectsanobject......................12
Applications....................................................12
Troubleshooting............................................14
Resettofactorydefaultsettings...................................14
Firmwareoptions...............................................14
Checkthecurrentrmwareversion.................................14
Upgradethermware............................................14
Technicalissues,clues,andsolutions................................15
Performanceconsiderations.......................................16
Specications..............................................18
LEDIndicators..................................................18
StatusLEDbehaviorforfocusassistant..............................18
SDcardslot....................................................18
Buttons.......................................................18
Connectors....................................................19
PTZdrivers.................................................22
APTP..........................................................22
Pelco.........................................................22
Visca.........................................................24
2

AXISP13NetworkCameraSeries
Productoverview
Productoverview
1microSDcardslot
2StatusLED
3Built-inmicrophone
4Zoompuller
5Lockscrewforfocusring
Focusring
7Powerconnector(DC)
8T92G20connector
9Controlbutton
10RS485/422connector
11I/Oconnector
12i-CSconnector(compatiblewithP-irisandDC-iris)
13Securityslot
14Audioin(analogue/digital)
15Audioout
1Networkconnector(PoE)
3

AXISP13NetworkCameraSeries
Findtedeviceontenetwork
Findtedeviceontenetwork
TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®,useAXISIPUtilityorAXISDeviceManager.Both
applicationsarefreeandcanbedownloadedfromaxis.com/support.
FormoreinformationabouthowtondandassignIPaddresses,gotoHowtoassignanIPaddressandaccessyourdevice.
Openthedevice'swepage
1.OpenabrowserandentertheIPaddressorhostnameoftheAxisdevice.
IfyoudonotknowtheIPaddress,useAXISIPUtilityorAXISDeviceManagertondthedeviceonthenetwork.
2.Entertheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustsettherootpassword.SeeSeta
newpasswordfortherootaccountonpage4.
Verifythatnoonehastamperedwiththermware
TomakesurethatthedevicehasitsoriginalAxisrmware,ortotakefullcontrolofthedeviceafterasecurityattack:
1.Resettofactorydefaultsettings.SeeResettofactorydefaultsettingsonpage14.
Afterthereset,securebootguaranteesthestateofthedevice.
2.Congureandinstallthedevice.
Securepasswords
Important
Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set
upasecureandencryptedHTTPSconnectionandthenchangethepassword.
Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapasswordpolicyasthey
maybeusedinvarioustypesofinstallations.
Toprotectyourdatawestronglyrecommendthatyou:
•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.
•Don’texposethepassword.
•Changethepasswordatarecurringinterval,atleastonceayear.
Setanewpasswordfortherootaccount
Thedefaultadministratorusernameisroot.There’snodefaultpasswordfortherootaccount.Yousetapasswordtherst
timeyoulogintothedevice.
1.Typeapassword.Followtheinstructionsaboutsecurepasswords.SeeSecurepasswordsonpage4.
2.Retypethepasswordtoconrmthespelling.
3.ClickAdduser.
Important
Ifyoulosethepasswordfortherootaccount,gotoResettofactorydefaultsettingsonpage14andfollowtheinstructions.
4

AXISP13NetworkCameraSeries
Configureyourdevice
Configureyourdevice
Needmorehelp?
Youcanaccessthebuilt-inhelpfromthedevice’swebpage.Thehelpprovidesmoredetailedinformationonthedevice’sfeaturesand
theirsettings.
Replacethelens
1.Stopallrecordingsanddisconnectpowerfromtheproduct.
2.Disconnectthelenscableandremovethestandardlens.
3.Attachthenewlensandconnectthelenscable.
4.Reconnectthepower.
5.Logintotheproduct’swebpage,gototheImagetabandthenselectthePIrislensyouhaveinstalled.
Note
IfyouuseaDCirislens,selectGenericDCIris.
6.Forthechangestotakeeffect,youneedtorestartthedevice.GotoSystem>MaintenanceandclickRestart.
7.Adjustthezoomandfocus.
Hidepartsoftheimagewithprivacymasks
Youcancreateoneorseveralprivacymaskstohidepartsoftheimage.
1.GotoVideo>Privacymasks.
2.Click.
3.Clickthenewmaskandtypeaname.
4.Adjustthesizeandplacementoftheprivacymaskaccordingtoyourneeds.
5.Tochangethecolorforallprivacymasks,expandPrivacymasksandselectacolor.
Seealso
Reducenoiseinlow-lightconditions
Toreducenoiseinlow-lightconditions,youcanadjustoneormoreofthefollowingsettings:
5

AXISP13NetworkCameraSeries
Configureyourdevice
•Adjustthetrade-offbetweennoiseandmotionblur.GotoVideo>Image>ExposureandmovetheBlurnoisetradeoff
slidertowardLownoise.
•Settheexposuremodetoautomatic.
Note
Ahighmaxshuttervaluecanresultinmotionblur.
•Toslowdowntheshutterspeed,setmaxshuttertothehighestpossiblevalue.
Note
Whenyoureducethemaxgain,theimagecanbecomedarker.
•Setthemaxgaintoalowervalue.
•Ifpossible,opentheaperture.
•Reducesharpnessintheimage,underAppearance.
Selectexposuremode
Toimproveimagequalityforspecicsurveillancescenes,useexposuremodes.Exposuremodesletsyoucontrolaperture,shutter
speed,andgain.GotoVideo>Image>Exposureandselectbetweenthefollowingexposuremodes:
•Formostusecases,selectAutomaticexposure.
•Forenvironmentswithcertainarticiallighting,forexampleuorescentlighting,selectFlickerfree.
Selectthesamefrequencyasthepowerlinefrequency.
•Forenvironmentswithcertainarticiallightandbrightlight,forexampleoutdoorswithuorescentlightingatnightand
sunduringdaytime,selectFlickerreduced.
Selectthesamefrequencyasthepowerlinefrequency.
•Tolockthecurrentexposuresettings,selectHoldcurrent.
Maximizethedetailsinanimage
Important
Ifyoumaximizethedetailsinanimage,thebitratewillprobablyincreaseandyoumightgetareducedframerate.
•GotoVideo>Stream>Generalandsetthecompressionaslowaspossible.
•Belowtheliveviewimage,clickandinVideoformat,selectMJPEG.
•GotoVideo>Stream>H.264andH.265encoding>ZipstreamandselectOff.
Monitorlongandnarrowareas
Usecorridorformattobetterutilizethefulleldofviewinalongandnarrowarea,forexampleastaircase,hallway,road,ortunnel.
6

AXISP13NetworkCameraSeries
Configureyourdevice
1.Dependingonyourdevice,turnthecameraorthe3-axislensinthecamera90°or270°.
2.Ifthedevicedoesn’thaveautomaticrotationoftheview,gotoVideo>Installation.
3.Rotatetheview90°or270°.
Findoutmoreataxis.com/axis-corridor-format.
Verifythepixelresolution
Toverifythatadenedpartoftheimagecontainsenoughpixelsto,forexample,recognizethefaceofaperson,youcanusethe
pixelcounter.
1.GotoVideo>Imageandclick.
2.ClickforPixelcounter.
3.Inthecamera’sliveview,adjustthesizeandpositionoftherectanglearoundtheareaofinterest,forexamplewhere
youexpectfacestoappear.
Youcanseethenumberofpixelsforeachoftherectangle’ssides,anddecideifthevaluesareenoughforyourneeds.
7

AXISP13NetworkCameraSeries
Configureyourdevice
Viewarea
Aviewareaisacroppedpartofthefullview.Youcanstreamandstoreviewareasinsteadofthefullviewtominimizebandwidth
andstorageneeds.IfyouenablePTZforaviewarea,youcanpan,tiltandzoomwithinit.Byusingviewareasyoucanremoveparts
ofthefullview,forexample,thesky.
Whenyousetupaviewarea,werecommendyoutosetthevideostreamresolutiontothesamesizeasorsmallerthantheviewarea
size.Ifyousetthevideostreamresolutionlargerthantheviewareasizeitimpliesdigitallyscaledupvideoaftersensorcapture,
whichrequiresmorebandwidthwithoutaddingimageinformation.
Handlesceneswithstrongacklight
Dynamicrangeisthedifferenceinlightlevelsinanimage.Insomecasesthedifferencebetweenthedarkestandthebrightest
areascanbesignicant.Theresultisoftenanimagewhereeitherthedarkorthebrightareasarevisible.Widedynamicrange
(WDR)makesbothdarkandbrightareasoftheimagevisible.
ImagewithoutWDR.
ImagewithWDR.
Note
•WDRcancauseartifactsintheimage.
•WDRmaynotbeavailableforallcapturemodes.
1.GotoVideo>Image>Widedynamicrange.
2.TurnonWDR.
3.UsetheLocalcontrastslidertoadjusttheamountofWDR.
4.Ifyoustillhaveproblems,gotoExposureandadjusttheExposurezonetocovertheareaofinterest.
FindoutmoreaboutWDRandhowtouseitataxis.com/web-articles/wdr.
Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,
orduringproductinstallationandconguration.Youcanaddeithertextoranimage.
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AXISP13NetworkCameraSeries
Configureyourdevice
Showatextoverlayinthevideostreamwhenthedevicedetectsanoject
Thisexampleexplainshowtodisplaythetext“Motiondetected”whenthedevicedetectsanobject.
MakesurethatAXISObjectAnalyticsisrunning:
1.GotoApps>AXISObjectAnalytics.
2.Starttheapplicationifitisnotalreadyrunning.
3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.
Addtheoverlaytext:
1.GotoVideo>Overlays.
2.UnderOverlays,selectTextandclick.
3.Enter#Dinthetexteld.
4.Choosetextsizeandappearance.
5.Topositionthetextoverlay,clickandselectanoption.
Createarule:
1.GotoSystem>Eventsandaddarule.
2.Typeanamefortherule.
3.Inthelistofconditions,underApplication,selectObjectAnalytics.
4.Inthelistofactions,underOverlaytext,selectUseoverlaytext.
5.Selectavideochannel.
6.InText,type“Motiondetected”.
7.Settheduration.
8.ClickSave.
Note
Ifyouupdatetheoverlaytextitwillbeautomaticallyupdatedonallvideostreamsdynamically.
Videocompressionformats
Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwork.The
availableoptionsare:
MotionJPEG
Note
ToensuresupportfortheOpusaudiocodec,theMotionJPEGstreamisalwayssentoverRTP.
MotionJPEG,orMJPEG,isadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen
displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion
videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.
TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage
containedinthestream.
9

AXISP13NetworkCameraSeries
Configureyourdevice
H.264orMPEG4Part10/AVC
Note
H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Toinstalladditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.
H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion
JPEGformatandbyasmuchas50%comparedtoolderMPEGformats.Thismeansthatlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.
H.265orMPEGHPart2/HEVC
H.265can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan25%comparedtoH.264.
Note
•H.265islicensedtechnology.TheAxisproductincludesoneH.265viewingclientlicense.Installingadditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.
•Mostwebbrowsersdon’tsupportH.265decodingandbecauseofthisthecameradoesn’tsupportitinitswebinterface.
InsteadyoucanuseavideomanagementsystemorapplicationsupportingH.265decoding.
Reduceandwidthandstorage
Important
Reducingthebandwidthcanresultinlossofdetailsintheimage.
1.GotoVideo>Stream.
2.Clickintheliveview.
3.SelectVideoformatH.264.
4.GotoVideo>Stream>GeneralandincreaseCompression.
5.GotoVideo>Stream>H.264andH.265encodinganddooneormoreofthefollowing:
-SelecttheZipstreamlevelthatyouwanttouse.
Note
TheZipstreamsettingsareusedforbothH.264andH.265.
-TurnonDynamicFPS.
-TurnonDynamicGOPandsetahighUpperlimitGOPlengthvalue.
Note
Mostwebbrowsersdon’tsupportH.265decodingandbecauseofthisthedevicedoesn’tsupportitinitswebinterface.
InsteadyoucanuseavideomanagementsystemorapplicationthatsupportsH.265decoding.
Setupnetworkstorage
Tostorerecordingsonthenetwork,youneedtosetupyournetworkstorage.
1.GotoSystem>Storage.
2.ClickAddnetworkstorageunderNetworkstorage.
3.TypetheIPaddressofthehostserver.
10

AXISP13NetworkCameraSeries
Configureyourdevice
4.TypethenameofthesharedlocationonthehostserverunderNetworkshare.
5.Typetheusernameandpassword.
6.SelecttheSMBversionorleaveitonAuto.
7.SelectAddshareevenifconnectionfailsifyouexperiencetemporaryconnectionissues,oriftheshareisnotyet
congured.
8.ClickAdd.
Addaudiotoyourrecording
1.GotoVideo>Stream>Audioandincludeaudio.
2.Ifthedevicehasmorethanoneinputsource,selectthecorrectoneinSource.
3.GotoAudio>Devicesettingsandturnonthecorrectinputsource.
4.Ifyoumakeanychangestotheinputsource,clickApplychanges.
5.Editthestreamprolethatisusedfortherecording:
5.1GotoSystem>Streamprolesandselectthestreamprole.
5.2SelectIncludeaudioandturniton.
5.3ClickSave.
Recordandwatchvideo
Recordvideodirectlyfromthecamera
1.GotoVideo>Image.
2.Tostartarecording,click.
Ifyouhaven’tsetupanystorage,clickand.Forinstructionsonhowtosetupnetworkstorage,seeSetup
networkstorageonpage10
3.Tostoprecording,clickagain.
Watchvideo
1.GotoRecordings.
2.Clickforyourrecordinginthelist.
Setuprulesforevents
Youcancreaterulestomakeyourdeviceperformanactionwhencertaineventsoccur.Aruleconsistsofconditionsandactions.
Theconditionscanbeusedtotriggertheactions.Forexample,thedevicecanstartarecordingorsendanemailwhenitdetects
motion,orshowanoverlaytextwhilethedeviceisrecording.
Tolearnmore,checkoutourguideGetstartedwithrulesforevents.
11

AXISP13NetworkCameraSeries
Configureyourdevice
Triggeranaction
1.GotoSystem>Eventsandaddarule.Theruledeneswhenthedevicewillperformcertainactions.Youcanset
uprulesasscheduled,recurring,ormanuallytriggered.
2.EnteraName.
3.SelecttheConditionthatmustbemettotriggertheaction.Ifyouspecifymorethanoneconditionfortherule,allofthe
conditionsmustbemettotriggertheaction.
4.SelectwhichActionthedeviceshouldperformwhentheconditionsaremet.
Note
Ifyoumakechangestoanactiverule,therulemustbeturnedonagainforthechangestotakeeffect.
Recordvideowhenthecameradetectsanoject
ThisexampleexplainshowtosetupthecameratostartrecordingtotheSDcardvesecondsbeforeitdetectsanobjectandto
stoponeminuteafter.
MakesurethatAXISObjectAnalyticsisrunning:
1.GotoApps>AXISObjectAnalytics.
2.Starttheapplicationifitisnotalreadyrunning.
3.Makesureyouhavesetuptheapplicationaccordingtoyourneeds.
Createarule:
1.GotoSystem>Eventsandaddarule.
2.Typeanamefortherule.
3.Inthelistofconditions,underApplication,selectObjectAnalytics.
4.Inthelistofactions,underRecordings,selectRecordvideowhiletheruleisactive.
5.Inthelistofstorageoptions,selectSD_DISK.
6.Selectacameraandastreamprole.
7.Settheprebuffertimeto5seconds.
8.Setthepostbuffertimeto1minute.
9.ClickSave.
Applications
AXISCameraApplicationPlatform(ACAP)isanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/applications.
TondtheusermanualsforAxisapplications,gotohelp.axis.com.
Note
•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother.Certain
combinationsofapplicationsmightrequiretoomuchprocessingpowerormemoryresourceswhenruninparallel.Verify
thattheapplicationsworktogetherbeforedeployment.
12

AXISP13NetworkCameraSeries
Configureyourdevice
Towatchthisvideo,gotothewebversionofthisdocument.
help.axis.com/?&piaId=4318&section=about-applications
Howtodownloadandinstallanapplication
Towatchthisvideo,gotothewebversionofthisdocument.
help.axis.com/?&piaId=4318&section=about-applications
Howtoactivateanapplicationlicencecodeonadevice
13

AXISP13NetworkCameraSeries
Troublesooting
Troublesooting
Resettofactorydefaultsettings
Important
Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to
thefactorydefaultvalues.
Toresettheproducttothefactorydefaultsettings:
1.Disconnectpowerfromtheproduct.
2.Pressandholdthecontrolbuttonwhilereconnectingpower.SeeProductoverviewonpage3.
3.Keepthecontrolbuttonpressedfor15–30secondsuntilthestatusLEDindicatorashesamber.
4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset
tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90.
5.UsetheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepassword,andaccessthedevice.
Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonaxis.com/support.
Youcanalsoresetparameterstofactorydefaultthroughthedevice’swebpage.GotoMaintenance>Factorydefaultandclick
Default.
Firmwareoptions
Axisoffersproductrmwaremanagementaccordingtoeithertheactivetrackorthelong-termsupport(LTS)tracks.Beingonthe
activetrackmeanscontinuouslygettingaccesstoallthelatestproductfeatures,whiletheLTStracksprovideaxedplatformwith
periodicreleasesfocusedmainlyonbugxesandsecurityupdates.
Usingrmwarefromtheactivetrackisrecommendedifyouwanttoaccessthenewestfeatures,orifyouuseAxisend-to-endsystem
offerings.TheLTStracksarerecommendedifyouusethird-partyintegrations,whicharenotcontinuouslyvalidatedagainstthelatest
activetrack.WithLTS,theproductscanmaintaincybersecuritywithoutintroducinganysignicantfunctionalchangesoraffecting
anyexistingintegrations.FormoredetailedinformationaboutAxisproductrmwarestrategy,gotoaxis.com/support/rmware.
Checkthecurrentrmwareversion
Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Whenyoutroubleshootaproblem,werecommend
youtostartbycheckingthecurrentrmwareversion.Thelatestrmwareversionmightcontainacorrectionthatxesyour
particularproblem.
Tocheckthecurrentrmware:
1.Gotothedeviceinterface>Status.
2.SeethermwareversionunderDeviceinfo.
Upgradethermware
Important
Preconguredandcustomizedsettingsaresavedwhenyouupgradethermware(providedthatthefeaturesareavailablein
thenewrmware)althoughthisisnotguaranteedbyAxisCommunicationsAB.
Important
Makesurethedeviceremainsconnectedtothepowersourcethroughouttheupgradeprocess.
14

AXISP13NetworkCameraSeries
Troublesooting
Note
Whenyouupgradethedevicewiththelatestrmwareintheactivetrack,theproductreceivesthelatestfunctionality
available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeyouupgradethe
rmware.Tondthelatestrmwareandthereleasenotes,gotoaxis.com/support/rmware.
1.Downloadthermwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware.
2.Logintothedeviceasanadministrator.
3.GotoMaintenance>FirmwareupgradeandclickUpgrade.
Whentheupgradehasnished,theproductrestartsautomatically.
YoucanuseAXISDeviceManagertoupgrademultipledevicesatthesametime.Findoutmoreat
axis.com/products/axis-device-manager.
Technicalissues,clues,andsolutions
Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support.
Problemsupgradingthermware
FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themostcommonreason
isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourdeviceandtryagain.
Problemsafterrmware
upgrade
Ifyouexperienceproblemsafterarmwareupgrade,rollbacktothepreviouslyinstalledversion
fromtheMaintenancepage.
ProblemssettingtheIPaddress
Thedeviceislocatedona
differentsubnet
IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe
devicearelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork
administratortoobtainanIPaddress.
TheIPaddressisbeingused
byanotherdevice
DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(inaCommand/DOSwindow,
typepingandtheIPaddressofthedevice):
•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstallthedevice.
•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisdevice.Checkallcablingandreinstallthedevice.
PossibleIPaddressconict
withanotherdeviceonthe
samesubnet
ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingthedevice.
Thedevicecan’tbeaccessedfromabrowser
Can’tloginWhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPS)isusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.
Ifthepasswordfortheuserrootislost,thedevicemustberesettothefactorydefaultsettings.
SeeResettofactorydefaultsettingsonpage14.
15

AXISP13NetworkCameraSeries
Troublesooting
TheIPaddresshasbeen
changedbyDHCP
IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen
changed,useAXISIPUtilityorAXISDeviceManagertolocatethedeviceonthenetwork.Identify
thedeviceusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured).
Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxis.com/support.
Certicateerrorwhenusing
IEEE802.1X
Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisdevicemustbe
synchronizedwithanNTPserver.GotoSystem>Dateandtime.
Thedeviceisaccessiblelocallybutnotexternally
Toaccessthedeviceexternally,werecommendyoutouseoneofthefollowingapplicationsforWindows®:
•AXISCompanion:freeofcharge,idealforsmallsystemswithbasicsurveillanceneeds.
•AXISCameraStation:30-daytrialversionfreeofcharge,idealforsmalltomid-sizesystems.
Forinstructionsanddownload,gotoaxis.com/vms.
Problemswithstreaming
MulticastH.264only
accessiblebylocalclients
Checkifyourroutersupportsmulticasting,orifyouneedtoconguretheroutersettingsbetween
theclientandthedevice.YoumightneedtoincreasetheTTL(TimeToLive)value.
NomulticastH.264
displayedintheclient
CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisdevice
arevalidforyournetwork.
Checkwithyournetworkadministratortoseeifthereisarewallthatpreventsviewing.
PoorrenderingofH.264
images
Ensurethatyourgraphicscardusesthelatestdriver.Youcanusuallydownloadthelatestdrivers
fromthemanufacturer’swebsite.
Colorsaturationisdifferent
inH.264andMotionJPEG
Modifythesettingsforyourgraphicsadapter.Gototheadapter’sdocumentationformore
information.
Lowerframeratethan
expected
•SeePerformanceconsiderationsonpage1.
•Reducethenumberofapplicationsrunningontheclientcomputer.
•Limitthenumberofsimultaneousviewers.
•Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.
•Lowertheimageresolution.
•Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz)
oftheAxisdevice.
Can'tselectH.265encoding
inliveview
Webbrowsersdon’tsupportH.265decoding.Useavideomanagementsystemorapplication
thatsupportsH.265decoding.
Performanceconsiderations
Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors
affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe
CPUreachesitsmaximum,thisalsoaffectstheframerate.
Thefollowingfactorsarethemostimportanttoconsider:
•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe
bandwidth.
•RotatingtheimageintheGUIwillincreasetheproduct'sCPUload.
•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.
•AccessbylargenumbersofMotionJPEGorunicastH.265clientsaffectsthebandwidth.
•Simultaneousviewingofdifferentstreams(resolution,compression)bydifferentclientsaffectsbothframerateand
bandwidth.
16

AXISP13NetworkCameraSeries
Troublesooting
Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat
streamsareidentical.
•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.
•AccessingMotionJPEGandH.265videostreamssimultaneouslyaffectsbothframerateandbandwidth.
•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.
•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.
•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.
•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.
•RunningmultipleAXISCameraApplicationPlatform(ACAP)applicationssimultaneouslymayaffecttheframerateand
thegeneralperformance.
17

AXISP13NetworkCameraSeries
Specifications
Specifications
LEDIndicators
Note
•TheStatusLEDcanbeconguredtobeunlitduringnormaloperation.Tocongure,gotoSettings>System>Plaincong.
•TheStatusLEDcanbeconguredtoashwhileaneventisactive.
•TheStatusLEDcanbeconguredtoashforidentifyingtheunit.GotoSettings>System>Plaincong.
StatusLEDIndication
UnlitConnectionandnormaloperation.
GreenSteadygreenfor10secondsfornormaloperationafterstartupcompleted.
AmberSteadyduringstartup.Flashesduringrmwareupgradeorresettofactorydefault.
Amber/RedFlashesamber/redifnetworkconnectionisunavailableorlost.
RedFirmwareupgradefailure.
StatusLEDehaviorforfocusassistant
Note
OnlyvalidforoptionalP-iris,DC-irisormanualirislenses.
ThestatusLEDasheswhentheFocusAssistantisactive.
ColorIndication
RedTheimageisoutoffocus.
Adjustthelens.
AmberTheimageisclosetofocus.
Thelensneedsnetuning.
GreenTheimageisinfocus.
SDcardslot
NO NO
NOTICE TICE TICE
•RiskofdamagetoSDcard.Donotusesharptools,metalobjects,orexcessiveforcewheninsertingorremovingthe
SDcard.Useyourngerstoinsertandremovethecard.
•Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardwhiletheproductisrunning.UnmounttheSDcard
fromtheproduct’swebpagebeforeremoval.
ThisproductsupportsmicroSD/microSDHC/microSDXCcards.
ForSDcardrecommendations,seeaxis.com.
microSD,microSDHC,andmicroSDXCLogosaretrademarksofSD-3CLLC.microSD,microSDHC,microSDXCare
trademarksorregisteredtrademarksofSD-3C,LLCintheUnitedStates,othercountriesorboth.
18

AXISP13NetworkCameraSeries
Specifications
Buttons
Controlutton
Thecontrolbuttonisusedfor:
•EnablingtheFocusAssistant.PressandveryquicklyreleasetheControlbutton.
•Resettingtheproducttofactorydefaultsettings.SeeResettofactorydefaultsettingsonpage14.
Connectors
Networkconnector
RJ45EthernetconnectorwithPoweroverEthernet(PoE).
Audioconnector
•Audioin–3.5mminputforamonomicrophone,oraline-inmonosignal(leftchannelisusedfromastereosignal).
•Audioout–3.5mmoutputforaudio(linelevel)thatcanbeconnectedtoapublicaddress(PA)systemoranactive
speakerwithabuilt-inamplier.Astereoconnectormustbeusedforaudioout.
Audioinput
1Tip2Ring3Sleeve
Unbalancedmicrophone(withorwithoutelectret
power)orline
ElectretpowerifselectedGround
Audiooutput
1Tip2Ring3Sleeve
Channel1,unbalancedline,monoChannel1,unbalancedline,monoGround
I/Oconnector
UsetheI/Oconnectorwithexternaldevicesincombinationwith,forexample,motiondetection,eventtriggering,andalarm
notications.Inadditiontothe0VDCreferencepointandpower(DCoutput),theI/Oconnectorprovidestheinterfaceto:
DigitalinputForconnectingdevicesthatcantogglebetweenanopenandclosedcircuit,forexamplePIRsensors,door/window
contacts,andglassbreakdetectors.
SupervisedinputEnablespossibilitytodetecttamperingonadigitalinput.
DigitaloutputForconnectingexternaldevicessuchasrelaysandLEDs.ConnecteddevicescanbeactivatedbytheVAPIX®
ApplicationProgrammingInterface,throughaneventorfromtheproduct’swebpage.
19

AXISP13NetworkCameraSeries
Specifications
FunctionPinNotesSpecications
DCground10VDC
DCoutput2Canbeusedtopowerauxiliaryequipment.
Note:Thispincanonlybeusedaspowerout.
12VDC
Maxload=50mA
Input13DigitalinputorSupervisedinput–Connecttopin1toactivate,or
leaveoating(unconnected)todeactivate.Tousesupervisedinput,
installend-of-lineresistors.Seeconnectiondiagramforinformation
abouthowtoconnecttheresistors.
0tomax30VDC
Output14Digitaloutput–Internallyconnectedtopin1(DCground)when
active,andoating(unconnected)wheninactive.Ifusedwithan
inductiveload,e.g.,arelay,connectadiodeinparallelwiththeload,
toprotectagainstvoltagetransients.
0tomax30VDC,opendrain,
100mA
Input25DigitalinputorSupervisedinput–Connecttopin1toactivate,or
leaveoating(unconnected)todeactivate.Tousesupervisedinput,
installend-of-lineresistors.Seeconnectiondiagramforinformation
abouthowtoconnecttheresistors.
0tomax30VDC
Output26Digitaloutput–Internallyconnectedtopin1(DCground)when
active,andoating(unconnected)wheninactive.Ifusedwithan
inductiveload,e.g.,arelay,connectadiodeinparallelwiththeload,
toprotectagainstvoltagetransients.
0tomax30VDC,opendrain,
100mA
1DCground
2DCoutput12V,max50mA
3Supervisedinputport1
4Digitaloutputport1
5Supervisedinputport2
Digitaloutputport2
Powerconnector
2-pinterminalblockforDCpowerinput.UseaSafetyExtraLowVoltage(SELV)compliantlimitedpowersource(LPS)witheither
aratedoutputpowerlimitedto≤100Woraratedoutputcurrentlimitedto≤5A.
20