Axis P1375-E User manual

AXISP13NetworkCameraSeries
AXISP1375-ENetworkCamera
AXISP1377-LENetworkCamera
AXISP1378-LENetworkCamera
Usermanual

AXISP13NetworkCameraSeries
TableofContents
Productoverview...........................................3
Installation................................................5
Previewmode..................................................5
Findthedeviceonthenetwork................................6
Openthedevice'swebinterface....................................6
Verifythatnoonehastamperedwiththermware....................6
Securepasswords...............................................6
Congureyourdevice........................................7
Needmorehep?................................................7
Repacetheens................................................7
Hidepartsoftheimagewithprivacymasks..........................8
Reducenoiseinow-ightconditions................................8
Seectexposuremode............................................9
Maximizethedetaisinanimage..................................9
Monitorongandnarrowareas....................................9
Verifythepixeresoution.........................................9
Viewarea......................................................10
Handesceneswithstrongbackight................................10
Showatextoverayinthevideostreamwhenthedevicedetectsanobject.11
Videocompressionformats........................................12
Reducebandwidthandstorage....................................13
Setupnetworkstorage...........................................13
Addaudiotoyourrecording.......................................13
Recordandwatchvideo..........................................14
Setupruesforevents...........................................14
Triggeranaction................................................14
Recordvideowhenthecameradetectsanobject......................15
Appications....................................................15
Troubleshooting............................................16
Resettofactorydefautsettings...................................16
Firmwareoptions...............................................16
Checkthecurrentrmwareversion.................................16
Upgradethermware............................................16
Technicaissues,cues,andsoutions................................17
Performanceconsiderations.......................................18
Thewebinterface...........................................20
Status........................................................20
Video.........................................................21
Audio.........................................................31
Recordings.....................................................33
Apps..........................................................34
System........................................................34
Maintenance...................................................51
Specications..............................................53
LEDIndicators..................................................53
StatusLEDbehaviorforfocusassistant..............................53
SDcardsot....................................................53
Buttons.......................................................53
Connectors....................................................54
PTZdrivers.................................................57
APTP..........................................................57
Peco.........................................................57
Visca.........................................................59
2

AXISP13NetworkCameraSeries
Productoverview
Productoverview
1Weathershield
2Window
3Intrusionalarmmagnet
4Safetywire
5IK10tool
6Intrusionalarmsensor
7Cableover
8Springloadedthumbsrew(4x)
9Optiunit
10Zoompuller
11Loksrewforfousring
12Fousring
13Frontheater(onlyappliableforertainversions)
14IRilluminationLED(AXISP1377-LE/AXISP1378-LE)
15Lightsensor(AXISP1377-LE/AXISP1378-LE)
NO NO
NOTICE TICE TICE
Donotifttheproductinthecabecover.
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AXISP13NetworkCameraSeries
Productoverview
15I/Oonnetor
16RS485/422onnetor
17Poweronnetor
18Networkonnetor(PoE)
19miroSDardslot
20Audioin
21Audioout
22StatusLED
23Controlbutton
24CablegasketM20(2x)
25Irisonnetor
26Illuminatoronnetor(AXISP1375-E)
4

AXISP13NetworkCameraSeries
Installation
Installation
Previewmode
Previewmodeisideaforinstaerswhennetuningthecameraviewduringtheinstaation.Nooginisrequiredtoaccessthe
cameraviewinpreviewmode.Itisavaiabeonyinfactorydefautedstateforaimitedtimefrompoweringupthedevice.
Towatchthisvideo,gotothewebversionofthisdocument.
help.axis.om/?&piaId=43171&setion=preview-mode
Thisvideodemonstratehowtousepreviewmode.
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AXISP13NetworkCameraSeries
Findthedeviceonthenetwork
Findthedeviceonthenetwork
TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®,useAXISIPUtiityorAXISDeviceManager.Both
appicationsarefreeandcanbedownoadedfromaxis.om/support.
FormoreinformationabouthowtondandassignIPaddresses,gotoHowtoassignanIPaddressandaessyourdevie.
Opethedevice'swebiterface
1.OpenabrowserandtypetheIPaddressorhostnameoftheAxisdevice.
IfyoudonotknowtheIPaddress,useAXISIPUtiityorAXISDeviceManagertondthedeviceonthenetwork.
2.Typetheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustcreateanadministratoraccount.See
Createanadministratoraountonpage6.
Verifythatooehastamperedwiththermware
TomakesurethatthedevicehasitsoriginaAxisrmware,ortotakefucontroofthedeviceafterasecurityattack:
1.Resettofactorydefautsettings.SeeResettofatorydefaultsettingsonpage16.
Afterthereset,securebootguaranteesthestateofthedevice.
2.Congureandinstathedevice.
Securepasswords
Important
Axisdevicessendtheinitiaysetpasswordinceartextoverthenetwork.Toprotectyourdeviceaftertherstogin,set
upasecureandencryptedHTTPSconnectionandthenchangethepassword.
Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapasswordpoicyasthey
maybeusedinvarioustypesofinstaations.
Toprotectyourdatawestrongyrecommendthatyou:
•Useapasswordwithateast8characters,preferabycreatedbyapasswordgenerator.
•Don’texposethepassword.
•Changethepasswordatarecurringinterva,ateastonceayear.
Createaadmiistratoraccout
Thersttimeyouogintoyourdevice,youmustcreateanadministratoraccount.
1.Enterausername.
2.Enterapassword.SeeSeurepasswordsonpage6.
3.Re-enterthepassword.
4.CickAdduser.
Important
Thedevicehasnodefautaccount.Ifyouosethepasswordforyouradministratoraccount,youmustresetthedevice.See
Resettofatorydefaultsettingsonpage16.
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AXISP13NetworkCameraSeries
Congureyourdevice
Congureyourdevice
Needmorehelp?
Youcanaccessthebuit-inhepfromthedevice’swebpage.Thehepprovidesmoredetaiedinformationonthedevice’sfeaturesand
theirsettings.
Replacetheles
1.Stoparecordingsanddisconnectpowerfromtheproduct.
2.Disconnecttheenscabeandremovethestandardens.
3.Attachthenewensandconnecttheenscabe.
4.Reconnectthepower.
5.Logintotheproduct’swebpage,gototheIagetabandthenseecttheP-Irislensyouhaveinstaed.
Note
IfyouuseaDCirisens,seectGenericDCIris.
6.Forthechangestotakeeffect,youneedtorestartthedevice.GotoSyste>MaintenanceandcickRestart.
7.Adjustthezoomandfocus.
8.Loosenthefourspringoadedthumbscrews.
9.UsetheIK10tootosetthedistancebetweenthewindowandtheens.
10.Tightenthefourthumbscrews.
7

AXISP13NetworkCameraSeries
Congureyourdevice
Hidepartsoftheimagewithprivacymasks
Youcancreateoneorseveraprivacymaskstohidepartsoftheimage.
1.GotoVideo>Privacyasks.
2.Cick.
3.Cickthenewmaskandtypeaname.
4.Adjustthesizeandpacementoftheprivacymaskaccordingtoyourneeds.
5.Tochangethecoorforaprivacymasks,cickPrivacyasksandseectacoor.
Seeaso
Reduceoiseilow-lightcoditios
Toreducenoiseinow-ightconditions,youcanadjustoneormoreofthefoowingsettings:
•Adjustthetrade-offbetweennoiseandmotionbur.GotoVideo>Iage>ExposureandmovetheBlur-noisetrade-off
sidertowardLownoise.
•Settheexposuremodetoautomatic.
Note
Ahighmaxshuttervauecanresutinmotionbur.
•Tosowdowntheshutterspeed,setmaxshuttertothehighestpossibevaue.
Note
Whenyoureducethemaxgain,theimagecanbecomedarker.
•Setthemaxgaintoaowervaue.
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AXISP13NetworkCameraSeries
Congureyourdevice
•Ifpossibe,opentheaperture.
•Reducesharpnessintheimage,underVideo>Iage>Appearance.
Selectexposuremode
Toimproveimagequaityforspecicsurveiancescenes,useexposuremodes.Exposuremodesetsyoucontroaperture,shutter
speed,andgain.GotoVideo>Iage>Exposureandseectbetweenthefoowingexposuremodes:
•Formostusecases,seectAutoaticexposure.
•Forenvironmentswithcertainarticiaighting,forexampeuorescentighting,seectFlicker-free.
Seectthesamefrequencyasthepowerinefrequency.
•Forenvironmentswithcertainarticiaightandbrightight,forexampeoutdoorswithuorescentightingatnightand
sunduringdaytime,seectFlicker-reduced.
Seectthesamefrequencyasthepowerinefrequency.
•Toockthecurrentexposuresettings,seectHoldcurrent.
Maximizethedetailsiaimage
Important
Ifyoumaximizethedetaisinanimage,thebitratewiprobabyincreaseandyoumightgetareducedframerate.
•GotoVideo>Strea>Generalandsetthecompressionasowaspossibe.
•Beowtheiveviewimage,cickandinVideoforat,seectMJPEG.
•GotoVideo>Strea>ZipstreaandseectOff.
Moitorlogadarrowareas
Usecorridorformattobetterutiizethefuedofviewinaongandnarrowarea,forexampeastaircase,haway,road,ortunne.
1.Dependingonyourdevice,turnthecameraorthe3-axisensinthecamera90°or270°.
2.Ifthedevicedoesn’thaveautomaticrotationoftheview,gotoVideo>Installation.
3.Rotatetheview90°or270°.
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AXISP13NetworkCameraSeries
Congureyourdevice
Verifythepixelresolutio
Toverifythatadenedpartoftheimagecontainsenoughpixesto,forexampe,recognizeicensepates,youcanusethepixe
counter.
ABC 123
1.GotoVideo>Iage.
2.Cick.
3.CickforPixelcounter.
4.Inthecamera’siveview,adjustthesizeandpositionoftherectangearoundtheareaofinterest,forexampewhereyou
expecticensepatestoappear.
5.Youcanseethenumberofpixesforeachoftherectange’ssides,anddecideifthevauesareenoughforyourneeds.
Viewarea
Aviewareaisacroppedpartofthefuview.Youcanstreamandstoreviewareasinsteadofthefuviewtominimizebandwidth
andstorageneeds.IfyouenabePTZforaviewarea,youcanpan,titandzoomwithinit.Byusingviewareasyoucanremoveparts
ofthefuview,forexampe,thesky.
Whenyousetupaviewarea,werecommendyoutosetthevideostreamresoutiontothesamesizeasorsmaerthantheviewarea
size.Ifyousetthevideostreamresoutionargerthantheviewareasizeitimpiesdigitayscaedupvideoaftersensorcapture,
whichrequiresmorebandwidthwithoutaddingimageinformation.
Hadlesceeswithstrogbacklight
Dynamicrangeisthedifferenceinightevesinanimage.Insomecasesthedifferencebetweenthedarkestandthebrightest
areascanbesignicant.Theresutisoftenanimagewhereeitherthedarkorthebrightareasarevisibe.Widedynamicrange
(WDR)makesbothdarkandbrightareasoftheimagevisibe.
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AXISP13NetworkCameraSeries
Congureyourdevice
ImagewithoutWDR.
ImagewithWDR.
Note
•WDRcancauseartifactsintheimage.
•WDRmaynotbeavaiabeforacapturemodes.
1.GotoVideo>Iage>Widedynaicrange.
2.TurnonWDR.
3.UsetheLocalcontrastsidertoadjusttheamountofWDR.
4.Ifyoustihaveprobems,gotoExposureandadjusttheExposurezonetocovertheareaofinterest.
FindoutmoreaboutWDRandhowtouseitataxis.om/web-artiles/wdr.
Overaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,
orduringproductinstaationandconguration.Youcanaddeithertextoranimage.
Showatextoverlayithevideostreamwhethedevicedetectsaobject
Thisexampeexpainshowtodispaythetext“Motiondetected”whenthedevicedetectsanobject.
MakesurethatAXISObjectAnayticsisrunning:
1.GotoApps>AXISObjectAnalytics.
2.Starttheappicationifitisnotareadyrunning.
3.Makesureyouhavesetuptheappicationaccordingtoyourneeds.
Addtheoveraytext:
1.GotoVideo>Overlays.
11

AXISP13NetworkCameraSeries
Congureyourdevice
2.UnderOverlays,seectTextandcick.
3.Enter#Dinthetexted.
4.Choosetextsizeandappearance.
5.Topositionthetextoveray,cickandseectanoption.
Createarue:
1.GotoSyste>Eventsandaddarue.
2.Typeanamefortherue.
3.Intheistofconditions,underApplication,seectObjectAnalytics.
4.Intheistofactions,underOverlaytext,seectUseoverlaytext.
5.Seectavideochanne.
6.InText,type“Motiondetected”.
7.Settheduration.
8.CickSave.
Note
Ifyouupdatetheoveraytextitwibeautomaticayupdatedonavideostreamsdynamicay.
Videocompressioformats
Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwork.The
avaiabeoptionsare:
MotionJPEG
Note
ToensuresupportfortheOpusaudiocodec,theMotionJPEGstreamisawayssentoverRTP.
MotionJPEG,orMJPEG,isadigitavideosequencethatismadeupofaseriesofindividuaJPEGimages.Theseimagesarethen
dispayedandupdatedataratesufcienttocreateastreamthatshowsconstantyupdatedmotion.Fortheviewertoperceivemotion
videotheratemustbeateast16imageframespersecond.Fumotionvideoisperceivedat30(NTSC)or25(PAL)framespersecond.
TheMotionJPEGstreamusesconsiderabeamountsofbandwidth,butprovidesexceentimagequaityandaccesstoeveryimage
containedinthestream.
H.264orMPEG-4Part10/AVC
Note
H.264isaicensedtechnoogy.TheAxisproductincudesoneH.264viewingcienticense.Toinstaadditionaunicensed
copiesofthecientisprohibited.Topurchaseadditionaicenses,contactyourAxisreseer.
H.264can,withoutcompromisingimagequaity,reducethesizeofadigitavideoebymorethan80%comparedtotheMotion
JPEGformatandbyasmuchas50%comparedtooderMPEGformats.Thismeansthatessnetworkbandwidthandstoragespace
arerequiredforavideoe.Orseenanotherway,highervideoquaitycanbeachievedforagivenbitrate.
H.265orMPEG-HPart2/HEVC
H.265can,withoutcompromisingimagequaity,reducethesizeofadigitavideoebymorethan25%comparedtoH.264.
12

AXISP13NetworkCameraSeries
Congureyourdevice
Note
•H.265isicensedtechnoogy.TheAxisproductincudesoneH.265viewingcienticense.Instaingadditionaunicensed
copiesofthecientisprohibited.Topurchaseadditionaicenses,contactyourAxisreseer.
•Mostwebbrowsersdon’tsupportH.265decodingandbecauseofthisthecameradoesn’tsupportitinitswebinterface.
InsteadyoucanuseavideomanagementsystemorappicationsupportingH.265decoding.
Reducebadwidthadstorage
Important
Reducingthebandwidthcaneadtoossofdetaiintheimage.
1.GotoVideo>Strea.
2.Cickintheiveview.
3.SeectVideoforatH.264.
4.GotoVideo>Strea>GeneralandincreaseCopression.
5.GotoVideo>Strea>Zipstreaanddooneormoreofthefoowing:
Note
TheZipstreasettingsareusedforbothH.264andH.265.
-SeecttheZipstreamStrengththatyouwanttouse.
-TurnonOptiizeforstorage.ThiscanonybeusediftheVMSsupportsB-frames.
-TurnonDynaicFPS.
-TurnonDynaicGOPandsetahighUpperliitGOPengthvaue.
Note
Mostwebbrowsersdon’tsupportH.265decodingandbecauseofthisthedevicedoesn’tsupportitinitswebinterface.
InsteadyoucanuseavideomanagementsystemorappicationthatsupportsH.265decoding.
Setupetworkstorage
Tostorerecordingsonthenetwork,youneedtosetupyournetworkstorage.
1.GotoSyste>Storage.
2.CickAddnetworkstorageunderNetworkstorage.
3.TypetheIPaddressofthehostserver.
4.TypethenameofthesharedocationonthehostserverunderNetworkshare.
5.Typetheusernameandpassword.
6.SeecttheSMBversionoreaveitonAuto.
7.SeectAddshareevenifconnectionfailsifyouexperiencetemporaryconnectionissues,oriftheshareisnotyet
congured.
8.CickAdd.
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AXISP13NetworkCameraSeries
Congureyourdevice
Addaudiotoyourrecordig
Turnonaudio:
1.GotoVideo>Strea>Audioandincudeaudio.
2.Ifthedevicehasmorethanoneinputsource,seectthecorrectoneinSource.
3.GotoAudio>Devicesettingsandturnonthecorrectinputsource.
4.Ifyoumakeanychangestotheinputsource,cickApplychanges.
Editthestreamproethatisusedfortherecording:
5.GotoSyste>Streaprolesandseectthestreamproe.
6.SeectIncludeaudioandturniton.
7.CickSave.
Recordadwatchvideo
Recordvideodirectlyfrothecaera
1.GotoVideo>Iage.
2.Tostartarecording,cick.
Ifyouhaven’tsetupanystorage,cickand.Forinstructionsonhowtosetupnetworkstorage,seeSetup
networkstorageonpage13
3.Tostoprecording,cickagain.
Watchvideo
1.GotoRecordings.
2.Cickforyourrecordingintheist.
Setuprulesforevets
Youcancreateruestomakeyourdeviceperformanactionwhencertaineventsoccur.Arueconsistsofconditionsandactions.
Theconditionscanbeusedtotriggertheactions.Forexampe,thedevicecanstartarecordingorsendanemaiwhenitdetects
motion,orshowanoveraytextwhiethedeviceisrecording.
Toearnmore,checkoutourguideGetstartedwithrulesforevents.
Triggeraactio
1.GotoSyste>Eventsandaddarue.Theruedeneswhenthedevicewiperformcertainactions.Youcanset
upruesasschedued,recurring,ormanuaytriggered.
2.EnteraNae.
3.SeecttheConditionthatmustbemettotriggertheaction.Ifyouspecifymorethanoneconditionfortherue,aofthe
conditionsmustbemettotriggertheaction.
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AXISP13NetworkCameraSeries
Congureyourdevice
4.SeectwhichActionthedeviceshoudperformwhentheconditionsaremet.
Note
Ifyoumakechangestoanactiverue,theruemustbeturnedonagainforthechangestotakeeffect.
Recordvideowhethecameradetectsaobject
ThisexampeexpainshowtosetupthecameratostartrecordingtotheSDcardwhenthecameradetectsanobject.Therecording
wiincudevesecondsbeforedetectionandoneminuteafterdetectionends.
Beforeyoustart:
•MakesureyouhaveanSDcardinstaed.
MakesurethatAXISObjectAnayticsisrunning:
1.GotoApps>AXISObjectAnalytics.
2.Starttheappicationifitisnotareadyrunning.
3.Makesureyouhavesetuptheappicationaccordingtoyourneeds.
Createarue:
1.GotoSyste>Eventsandaddarue.
2.Typeanamefortherue.
3.Intheistofconditions,underApplication,seectObjectAnalytics.
4.Intheistofactions,underRecordings,seectRecordvideowhiletheruleisactive.
5.Intheistofstorageoptions,seectSD_DISK.
6.Seectacameraandastreamproe.
7.Settheprebuffertimeto5seconds.
8.Setthepostbuffertimeto1minute.
9.CickSave.
Applicatios
Withappications,youcangetmoreoutofyourAxisdevice.AXISCameraAppicationPatform(ACAP)isanopenpatformthat
makesitpossibeforthirdpartiestodeveopanayticsandotherappicationsforAxisdevices.Appicationscanbepreinstaedonthe
device,avaiabefordownoadforfree,orforaicensefee.
TondtheusermanuasforAxisappications,gotohelp.axis.om.
Note
•Severaappicationscanrunatthesametimebutsomeappicationsmightnotbecompatibewitheachother.Certain
combinationsofappicationsmightrequiretoomuchprocessingpowerormemoryresourceswhenruninparae.Verify
thattheappicationsworktogetherbeforedepoyment.
15

AXISP13NetworkCameraSeries
Troubleshooting
Troubleshooting
Resettofactorydefaultsettigs
Important
Resettofactorydefautshoudbeusedwithcaution.Aresettofactorydefautresetsasettings,incudingtheIPaddress,to
thefactorydefautvaues.
Toresettheproducttothefactorydefautsettings:
1.Disconnectpowerfromtheproduct.
2.Pressandhodthecontrobuttonwhiereconnectingpower.SeeProdutoverviewonpage3.
3.Keepthecontrobuttonpressedfor15–30secondsuntithestatusLEDindicatorashesamber.
4.Reeasethecontrobutton.TheprocessiscompetewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset
tothefactorydefautsettings.IfnoDHCPserverisavaiabeonthenetwork,thedefautIPaddressis192.168.0.90.
5.UsetheinstaationandmanagementsoftwaretoostoassignanIPaddress,setthepassword,andaccessthedevice.
Theinstaationandmanagementsoftwaretoosareavaiabefromthesupportpagesonaxis.om/support.
Youcanasoresetparameterstofactorydefautthroughthedevice’swebinterface.GotoMaintenance>Factorydefaultand
cickDefault.
Firmwareoptios
Axisoffersproductrmwaremanagementaccordingtoeithertheactivetrackortheong-termsupport(LTS)tracks.Beingonthe
activetrackmeanscontinuousygettingaccesstoatheatestproductfeatures,whietheLTStracksprovideaxedpatformwith
periodicreeasesfocusedmainyonbugxesandsecurityupdates.
Usingrmwarefromtheactivetrackisrecommendedifyouwanttoaccessthenewestfeatures,orifyouuseAxisend-to-endsystem
offerings.TheLTStracksarerecommendedifyouusethird-partyintegrations,whicharenotcontinuousyvaidatedagainsttheatest
activetrack.WithLTS,theproductscanmaintaincybersecuritywithoutintroducinganysignicantfunctionachangesoraffecting
anyexistingintegrations.FormoredetaiedinformationaboutAxisproductrmwarestrategy,gotoaxis.om/support/rmware.
Checkthecurretrmwareversio
Firmwareisthesoftwarethatdeterminesthefunctionaityofnetworkdevices.Whenyoutroubeshootaprobem,werecommend
youtostartbycheckingthecurrentrmwareversion.Theatestrmwareversionmightcontainacorrectionthatxesyour
particuarprobem.
Tocheckthecurrentrmware:
1.Gotothedevice’swebinterface>Status.
2.SeethermwareversionunderDeviceinfo.
Upgradethermware
Important
•Preconguredandcustomizedsettingsaresavedwhenyouupgradethermware(providedthatthefeaturesareavaiabein
thenewrmware)athoughthisisnotguaranteedbyAxisCommunicationsAB.
•Makesurethedeviceremainsconnectedtothepowersourcethroughouttheupgradeprocess.
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AXISP13NetworkCameraSeries
Troubleshooting
Note
Whenyouupgradethedevicewiththeatestrmwareintheactivetrack,theproductreceivestheatestfunctionaity
avaiabe.Awaysreadtheupgradeinstructionsandreeasenotesavaiabewitheachnewreeasebeforeyouupgradethe
rmware.Tondtheatestrmwareandthereeasenotes,gotoaxis.om/support/rmware.
1.Downoadthermwareetoyourcomputer,avaiabefreeofchargeataxis.om/support/rmware.
2.Logintothedeviceasanadministrator.
3.GotoMaintenance>FirwareupgradeandcickUpgrade.
Whentheupgradehasnished,theproductrestartsautomaticay.
YoucanuseAXISDeviceManagertoupgrademutipedevicesatthesametime.Findoutmoreat
axis.om/produts/axis-devie-manager.
Techicalissues,clues,adsolutios
Ifyoucan’tndwhatyou’reookingforhere,trythetroubeshootingsectionataxis.om/support.
Problesupgradingtherware
FirmwareupgradefaiureIfthermwareupgradefais,thedevicereoadsthepreviousrmware.Themostcommonreason
isthatthewrongrmwareehasbeenupoaded.Checkthatthenameofthermwaree
correspondstoyourdeviceandtryagain.
Probemsafterrmware
upgrade
Ifyouexperienceprobemsafterarmwareupgrade,robacktothepreviousyinstaedversion
fromtheMaintenancepage.
ProblessettingtheIPaddress
Thedeviceisocatedona
differentsubnet
IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe
deviceareocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork
administratortoobtainanIPaddress.
TheIPaddressisbeingused
byanotherdevice
DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(inaCommand/DOSwindow,
typepingandtheIPaddressofthedevice):
•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayareadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstathedevice.
•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavaiabe
forusewiththeAxisdevice.Checkacabingandreinstathedevice.
PossibeIPaddressconict
withanotherdeviceonthe
samesubnet
ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefautstaticIPaddressisasousedbyanotherdevice,theremay
beprobemsaccessingthedevice.
Thedevicecan’tbeaccessedfroabrowser
Can’toginWhenHTTPSisenabed,ensurethatthecorrectprotoco(HTTPorHTTPS)isusedwhenattempting
toogin.Youmayneedtomanuaytypehttporhttpsinthebrowser’saddressed.
Ifthepasswordfortherootaccountisost,thedevicemustberesettothefactorydefautsettings.
SeeResettofatorydefaultsettingsonpage16.
17

AXISP13NetworkCameraSeries
Troubleshooting
TheIPaddresshasbeen
changedbyDHCP
IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen
changed,useAXISIPUtiityorAXISDeviceManagertoocatethedeviceonthenetwork.Identify
thedeviceusingitsmodeorserianumber,orbytheDNSname(ifthenamehasbeencongured).
Ifrequired,astaticIPaddresscanbeassignedmanuay.Forinstructions,gotoaxis.om/support.
Certicateerrorwhenusing
IEEE802.1X
Forauthenticationtoworkpropery,thedateandtimesettingsintheAxisdevicemustbe
synchronizedwithanNTPserver.GotoSyste>Dateandtie.
Thedeviceisaccessiblelocallybutnotexternally
Toaccessthedeviceexternay,werecommendyoutouseoneofthefoowingappicationsforWindows®:
•AXISCompanion:freeofcharge,ideaforsmasystemswithbasicsurveianceneeds.
•AXISCameraStation:30-daytriaversionfreeofcharge,ideaforsmatomid-sizesystems.
Forinstructionsanddownoad,gotoaxis.om/vms.
Probleswithstreaing
MuticastH.264ony
accessibebyocacients
Checkifyourroutersupportsmuticasting,orifyouneedtoconguretheroutersettingsbetween
thecientandthedevice.YoumightneedtoincreasetheTTL(TimeToLive)vaue.
NomuticastH.264
dispayedinthecient
CheckwithyournetworkadministratorthatthemuticastaddressesusedbytheAxisdevice
arevaidforyournetwork.
Checkwithyournetworkadministratortoseeifthereisarewathatpreventsviewing.
PoorrenderingofH.264
images
Ensurethatyourgraphicscardusestheatestdriver.Youcanusuaydownoadtheatestdrivers
fromthemanufacturer’swebsite.
Coorsaturationisdifferent
inH.264andMotionJPEG
Modifythesettingsforyourgraphicsadapter.Gototheadapter’sdocumentationformore
information.
Lowerframeratethan
expected
•SeePerformaneonsiderationsonpage18.
•Reducethenumberofappicationsrunningonthecientcomputer.
•Limitthenumberofsimutaneousviewers.
•Checkwiththenetworkadministratorthatthereisenoughbandwidthavaiabe.
•Lowertheimageresoution.
•Themaximumframespersecondisdependentontheutiityfrequency(60/50Hz)
oftheAxisdevice.
Can'tseectH.265encoding
iniveview
Webbrowsersdon’tsupportH.265decoding.Useavideomanagementsystemorappication
thatsupportsH.265decoding.
Can’tconnectoverport8883withMQTToverSSL
Therewabockstrafc
usingport8883asit’s
deemedinsecure.
Insomecasestheserver/brokermightnotprovideaspecicportforMQTTcommunication.Itmay
stibepossibetouseMQTToveraportnormayusedforHTTP/HTTPStrafc.
•Iftheserver/brokersupportsWebSocket/WebSocketSecure(WS/WSS),typicayon
port443,usethisprotocoinstead.Checkwiththeserver/brokerprovidertoseeif
WS/WSSissupportedandwhichportandbasepathtouse.
•Iftheserver/brokersupportsALPN,theuseofMQTTcanbenegotiatedoveranopen
port,suchas443.Checkwithyourserver/brokerprovidertoseeifALPNissupported
andwhichALPNprotocoandporttouse.
Performacecosideratios
Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors
affecttheamountofbandwidth(thebitrate)required,otherscanaffecttheframerate,andsomeaffectboth.Iftheoadonthe
CPUreachesitsmaximum,thisasoaffectstheframerate.
18

AXISP13NetworkCameraSeries
Troubleshooting
Thefoowingfactorsarethemostimportanttoconsider:
•Highimageresoutionorowercompressionevesresutinimagescontainingmoredatawhichinturnaffectsthe
bandwidth.
•RotatingtheimageintheGUIcanincreasetheproduct'sCPUoad.
•AccessbyargenumbersofMotionJPEGorunicastH.264cientsaffectsthebandwidth.
•AccessbyargenumbersofMotionJPEGorunicastH.265cientsaffectsthebandwidth.
•Simutaneousviewingofdifferentstreams(resoution,compression)bydifferentcientsaffectsbothframerateand
bandwidth.
Useidenticastreamswhereverpossibetomaintainahighframerate.Streamproescanbeusedtoensurethat
streamsareidentica.
•AccessingMotionJPEGandH.264videostreamssimutaneousyaffectsbothframerateandbandwidth.
•AccessingMotionJPEGandH.265videostreamssimutaneousyaffectsbothframerateandbandwidth.
•Heavyusageofeventsettingsaffectstheproduct’sCPUoadwhichinturnaffectstheframerate.
•UsingHTTPSmayreduceframerate,inparticuarifstreamingMotionJPEG.
•Heavynetworkutiizationduetopoorinfrastructureaffectsthebandwidth.
•Viewingonpooryperformingcientcomputersowersperceivedperformanceandaffectsframerate.
•RunningmutipeAXISCameraAppicationPatform(ACAP)appicationssimutaneousymayaffecttheframerateand
thegeneraperformance.
19

AXISP13NetworkCameraSeries
Thewebinterface
Thewebinterface
Toreachthedevice’swebinterface,typethedevice’sIPaddressinawebbrowser.
Note
Supportforthefeaturesandsettingsdescribedinthissectionvariesbetweendevices.Thisiconindicatesthat
thefeatureorsettingisonyavaiabeinsomedevices.
Showorhidethemainmenu.
Accessthereeasenotes.
Accesstheproducthep.
Changetheanguage.
Setightthemeordarktheme.
Theusermenucontains:
•Informationabouttheuserwhoisoggedin.
•Changeuser:Logoutthecurrentuserandoginanewuser.
•Logout:Logoutthecurrentuser.
Thecontextmenucontains:
•Analyticsdata:Accepttosharenon-personabrowserdata.
•Feedback:Shareanyfeedbacktohepusimproveyouruserexperience.
•Legal:Viewinformationaboutcookiesandicenses.
•About:Viewdeviceinformation,incudingrmwareversionandserianumber.
•Legacydeviceinterface:Changethedevice’swebinterfacetotheegacyversion.
Status
Security
Showswhatkindofaccesstothedevicethatisactive,andwhatencryptionprotocosareinuse.Recommendationstothesettings
arebasedontheAXISOSHardeningGuide.
Hardeningguide:LinktoAXISOSHardeningguidewhereyoucanearnmoreaboutcybersecurityonAxisdevicesandbest
practices.
Tiesyncstatus
ShowsNTPsynchronizationinformation,incudingifthedeviceisinsyncwithanNTPserverandthetimeremainingunti
thenextsync.
NTPsettings:ViewandupdatetheNTPsettings.TakesyoutotheDateandtiepagewhereyoucanchangetheNTPsettings.
20