Axis V5925 User manual

AXISV5925PTZNetworkCamera
UserManual

AXISV5925PTZNetworkCamera
TableofContents
Getstarted................................................3
Findthedeviceonthenetwork....................................3
Accessthedevice...............................................3
Webpageoverview..............................................4
Additionalsettings..........................................6
Adjusttheimage................................................6
Adjustthecameraview(PTZ......................................7
ControlthecamerawithVISCA....................................7
Viewandrecordvideo............................................8
Setuprulesandalerts...........................................9
Addaudio.....................................................10
Cleaningrecommendations...................................11
Learnmore................................................12
Capturemodes.................................................12
Overlays.......................................................12
Streamingandstorage...........................................12
Applications....................................................15
Troubleshooting............................................16
Resettofactorydefaultsettings...................................16
Firmwareoptions...............................................16
Checkthecurrentrmware.......................................16
Upgradethermware............................................17
Technicalissues,cluesandsolutions................................17
Performanceconsiderations.......................................18
Contactsupport.................................................19
Specications..............................................20
Productoverview................................................20
LEDindicators..................................................20
SDcardslot....................................................21
Buttons.......................................................21
Connectors....................................................21
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AXISV5925PTZNetworkCamera
Getstarted
Getstarted
Findthedeviceonthenetwork
TondAxisdevicesonthenetworkandassignthemIPaddressesinWindows®,useAXISIPUtilityorAXISDeviceManager.Both
applicationsarefreeandcanbedownloadedfromaxis.com/support.
FormoreinformationabouthowtondandassignIPaddresses,seethedocumentHowtoassignanIPaddressandaccessyour
deviceonthedevicepageataxis.com.
Browsersuort
Youcanusethedevicewiththefollowingbrowsers:
ChromeTMFirefox®Edge®Safari®
Windows®recommendedxx
macOS®recommendedx
Otheroperatingsystemsxx
Ifyouneedmoreinformationaboutrecommendedbrowsers,gotoaxis.com/browser-support.
Accessthedevice
1.OpenabrowserandentertheIPaddressorhostnameoftheAxisdevice.
IfyouhaveaMaccomputer(macOS,gotoSafari,clickBonjourandselectthedevicefromthedrop-downlist.Toadd
Bonjourasabrowserbookmark,gotoSafari>Preferences.
IfyoudonotknowtheIPaddress,useAXISIPUtilityorAXISDeviceManagertondthedeviceonthenetwork.
2.Entertheusernameandpassword.Ifyouaccessthedeviceforthersttime,youmustsettherootpassword.SeeSeta
newpasswordfortherootaccountonpage3.
3.Theliveviewpageopensinyourbrowser.
Setanewasswordfortherootaccount
Important
Thedefaultadministratorusernameisroot.Ifthepasswordforrootislost,resetthedevicetofactorydefaultsettings.
1.Typeapassword.Followtheinstructionsaboutsecurepasswords.SeeSecurepasswordsonpage3.
2.Retypethepasswordtoconrmthespelling.
3.ClickCreatelogin.Thepasswordhasnowbeencongured.
Secureasswords
Important
Axisdevicessendtheinitiallysetpasswordincleartextoverthenetwork.Toprotectyourdeviceaftertherstlogin,set
upasecureandencryptedHTTPSconnectionandthenchangethepassword.
Thedevicepasswordistheprimaryprotectionforyourdataandservices.Axisdevicesdonotimposeapasswordpolicyasthey
maybeusedinvarioustypesofinstallations.
Toprotectyourdatawestronglyrecommendthatyou:
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AXISV5925PTZNetworkCamera
Getstarted
•Useapasswordwithatleast8characters,preferablycreatedbyapasswordgenerator.
•Don’texposethepassword.
•Changethepasswordatarecurringinterval,atleastonceayear.
Webageoverview
1Liveviewcontrobar
2Liveview
3Productname
4Userinformation,coorthemes,andhep
5Videocontrobar
6Settingstogge
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AXISV5925PTZNetworkCamera
Getstarted
7Settingstabs
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AXISV5925PTZNetworkCamera
Addtonalsettngs
Addtonalsettngs
Adjusttheimage
Ifyouwanttoknowmoreaboutdifferentimagesettings,seeLearnmoreonpage12.
Reducenoiseinlow-lightconditions
Toreducenoiseinlow-lightconditions,youcanadjustoneormoreofthefollowingsettings:
Note
Ahighmaxshuttervaluecanresultinmotionblur.
•Toslowdowntheshutterspeed,setmaxshuttertothehighestpossiblevalue.
•Reducesharpnessintheimage.
Note
Whenyoureducethemaxgain,theimagecanbecomedarker.
•Setthemaxgaintoalowervalue.
•Opentheaperture.
Reducemotionblurinlow-lightconditions
Toreducemotionblurinlow-lightconditions,adjustoneormoreofthefollowingsettingsinSettings>Image>Exposure:
Note
Whenyouincreasethegain,imagenoisealsoincreases.
•Setaxshuttertoashortertime,andaxgaintoahighervalue.
Ifyoustillhaveproblemswithmotionblur:
•Increasethelightlevelinthescene.
•Mountthecamerasothatobjectsmovetowarditorawayfromitratherthansideways.
Maximizedetailsinanimage
Important
Ifyoumaximizedetailsinanimage,thebitratewillprobablyincreaseandyoumightgetareducedframerate.
•Makesuretoselectthecapturemodethathasthehighestresolution.
•Setthecompressionaslowaspossible.
•SelectMJPEGstreaming.
•TurnoffZipstreamfunctionality.
StabilizeashakyimagewithElectronicImageStabilization(EIS)
ElectronicImageStabilization(EIScanbeusedinenvironmentswheretheproductismountedinanexposedlocationandsubjectto
vibrations,forexample,windorpassingtrafc.TurnonEIStogetasmootherandsteadierimagewithoutblur.
EISalsoreducesthelesizeofthecompressedimageandlowersthebitrateofthevideostream.
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AXISV5925PTZNetworkCamera
Addtonalsettngs
Note
WhenEISisturnedontheimageiscroppedslightly,loweringthemaximumresolution.
1.GotoSettings>Image>Imagecorrection.
2.TurnonEIS.
Showanimageoverlay
Toaddanimageasanoverlayinthevideostream:
1.GotoSettings>Overlay.
2.ClickImagelist.
3.UploadanimageandclickDone.
4.ClickCreateoverlay.
5.SelectImageandclickCreate.
6.Selecttheimagefromthedrop-downlist.
7.Topositiontheimageoverlay,chooseCustomoroneofthepresets.
8.ClickCreate.
Showtheanortiltositionasatextoverlay
Youcanshowthepanortiltpositionasanoverlayintheimage.
1.GotoSettings>OverlayandclickCreateoverlay.
2.SelectTextandclickCreate.
3.Inthetexteld,type#xtoshowthepanposition.
Type#ytoshowthetiltposition.
4.Chooseappearance,textsize,andalignment.
5.Thecurrentpanandtiltpositionsshowupintheliveviewimageandintherecording.
Adjustthecameraview(PTZ)
Limitthean,tilt,andzoommovements
Iftherearepartsofthescenethatyoudon’twantthecameratoreach,youcanlimitthepan,tilt,andzoommovements.For
example,youwanttoprotecttheprivacyofresidentsinanapartmentbuilding,whichislocatedclosetoaparkinglotthatyouintend
tomonitor.Tolimitthemovements,gotoSettings>PTZ>Limits.
ControlthecamerawithVISCA
TherearetwowaystocontrolthiscamerawithVISCA:
VISCAoverIP-SelectthistocommunicateovertheEthernet.
VISCAoverserial-Selectthistocommunicateoverserialconnection.
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AXISV5925PTZNetworkCamera
Addtonalsettngs
ControlthecamerawithVISCAoverIP
Note
UsingtheIPprotocolforPTZcontrolincreasestheriskofunauthorizedaccess.ItenablesUDPonports52380and52381,
whichallowsanyoneonthenetworktochangesettingswithouthavingtologintothecamera.
1.GotoSettings>System>Accessories.
2.TurnonVISCA.
3.SelectVISCAoverIP.
ControlthecamerawithVISCAoverserial
1.ConnectaserialcabletotheRS232connector.
2.GotoSettings>System>Accessories.
3.TurnonVISCA.
4.SelectVISCAoverserial.
5.Selectthecamera’sPositioninseries.
-SelectPointtopointifthedeviceisdirectlyconnectedtotheVISCAcontroller.
-SelectEndpointifthedeviceisthelastdeviceinthedaisychain.
-SelectIn-chain(daisychain)ifthedeviceisinthemiddleofthedaisychain.
6.SelectBaudrate.
Viewandrecordvideo
Tolearnmoreaboutsettingsforviewingandrecordingvideo,seeStreamingandstorageonpage12.
Reducebandwidthandstorage
Important
Ifyoureducethebandwidthitcanresultinlossofdetailsinthepicture.
1.GotoliveviewandselectH.264.
2.GotoSettings>Stream.
3.Dooneormoreofthefollowing:
-TurnontheZipstreamfunctionalityandselectthedesiredlevel.
Note
ThezipstreamsettingsareusedforbothH.264andH.265.
-TurnondynamicGOPandsetahighGOPlengthvalue.
-Increasethecompression.
-TurnondynamicFPS.
Note
WebbrowsersdonotsupportH.265decoding.UseavideomanagementsystemorapplicationsupportingH.265decoding.
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AXISV5925PTZNetworkCamera
Addtonalsettngs
Viewalivevideostreamonamonitor
Yourcameracantransmitalivevideostreamtoamonitorevenwithoutanetworkconnection.
•ConnectanexternalmonitorusingtheHDMIconnectorortheSDIconnector.
Setunetworkstorage
Tostorerecordingsonthenetwork,youneedtosetupnetworkstorage:
1.GotoSettings>System>Storage.
2.ClickSetupunderNetworkstorage.
3.EntertheIPaddressofthehostserver.
4.Enterthenameofthesharedlocationonthehostserver.
5.Movetheswitchifthesharerequiresalogin,andenterusernameandpassword.
6.ClickConnect.
Recordandwatchvideo
Torecordvideoyoumustrstsetupnetworkstorage,seeSetupnetworkstorageonpage9,orhaveanSDcardinstalled.
Recordvideo
1.Gototheliveview.
2.Tostartarecording,clickRecord.Clickagaintostoptherecording.
Watchvideo
1.ClickStorage>Gotorecordings.
2.Selectyourrecordinginthelistanditwillplayautomatically.
Seturulesandalerts
Youcancreaterulestomakeyourdeviceperformanactionwhencertaineventsoccur.Aruleconsistsofconditionsandactions.
Theconditionscanbeusedtotriggertheactions.Forexample,thedevicecanstartarecordingorsendanemailwhenitdetects
motion,orshowanoverlaytextwhenitrecords.
Triggeranaction
1.GotoSettings>System>Eventstosetuparule.Theruledeneswhenthedevicewillperformcertainactions.Rules
canbesetupasscheduled,recurring,orforexample,triggeredbymotiondetection.
2.SelecttheConditionthatmustbemettotriggertheaction.Ifyouspecifymorethanoneconditionfortherule,allofthe
conditionsmustbemettotriggertheaction.
3.SelectwhichActionthedeviceshouldperformwhentheconditionsaremet.
Note
Ifyoumakechangestoanactiverule,thentheruleneedstoberestartedforthechangestotakeeffect.
Note
Ifyouchangethedenitionofastreamprolethatisusedinarule,thenyouneedtorestartalltherulesthatusethat
streamprole.
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AXISV5925PTZNetworkCamera
Addtonalsettngs
Addaudio
Addaudiotoyourrecording
Turnonaudio:
1.GotoSettings>AudioandturnonAllowaudio.
2.GotoInput>Typeandselectyouraudiosource.
Editthestreamprolewhichisusedfortherecording:
3.GotoSettings>StreamandclickStreamproles.
4.SelectthestreamproleandclickAudio.
5.SelectthecheckboxandselectInclude.
6.ClickSave.
7.ClickClose.
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AXISV5925PTZNetworkCamera
Cleanngrecommendatons
Cleanngrecommendatons
NO NO
NOTICE TICE TICE
Neveruseharshdetergent,forexamplegasoline,benzene,oracetone.
1.Useacanofcompressedairtoremoveanydustorloosedirtfromthedevice.
2.Ifnecessary,cleanthelenswithasoftclothdampenedwithlukewarmwater.
Note
Avoidcleaningindirectsunlightoratelevatedtemperatures,asthismaycausestainswhenthewaterdropletsdry.
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AXISV5925PTZNetworkCamera
Learnmore
Learnmore
Caturemodes
CapturemodedenesthemaximumresolutionandmaximumframerateavailableintheAxisproduct.Thecapturemodealsoaffects
lightsensitivity.Acapturemodewithahighmaximumframeratehasreducedlightsensitivityandviceversa.
Whichcapturemodetochoosedependsontherequirementsofframerateandresolutionforthespecicsurveillancesetup.For
specicationsaboutavailablecapturemodes,seetheproduct’sdatasheetataxis.com.
Overlays
Note
OverlaysarenotincludedinthevideostreamwhenusingSIPcalls.
Note
ImageandtextoverlaywillnotbedisplayedonvideostreamoverHDMI.
Note
ImageandtextoverlaywillnotbedisplayedonvideostreamoverSDI.
Overlaysaresuperimposedoverthevideostream.Theyareusedtoprovideextrainformationduringrecordings,suchasatimestamp,
orduringproductinstallationandconguration.Youcanaddeithertextoranimage.
Streamingandstorage
Videocomressionformats
Decidewhichcompressionmethodtousebasedonyourviewingrequirements,andonthepropertiesofyournetwork.The
availableoptionsare:
otionJPEG
Note
ToensuresupportfortheOpusaudiocodec,theMotionJPEGstreamisalwayssentoverRTP.
MotionJPEG,orMJPEG,isadigitalvideosequencethatismadeupofaseriesofindividualJPEGimages.Theseimagesarethen
displayedandupdatedataratesufcienttocreateastreamthatshowsconstantlyupdatedmotion.Fortheviewertoperceivemotion
videotheratemustbeatleast16imageframespersecond.Fullmotionvideoisperceivedat30(NTSCor25(PALframespersecond.
TheMotionJPEGstreamusesconsiderableamountsofbandwidth,butprovidesexcellentimagequalityandaccesstoeveryimage
containedinthestream.
H.264orPEG-4Part10/AVC
Note
H.264isalicensedtechnology.TheAxisproductincludesoneH.264viewingclientlicense.Toinstalladditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.
H.264can,withoutcompromisingimagequality,reducethesizeofadigitalvideolebymorethan80%comparedtotheMotion
JPEGformatandbyasmuchas50%comparedtotheMPEG-4standard.Thismeansthatlessnetworkbandwidthandstoragespace
arerequiredforavideole.Orseenanotherway,highervideoqualitycanbeachievedforagivenbitrate.
H.265orPEG-HPart2/HEVC
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AXISV5925PTZNetworkCamera
Learnmore
Note
H.265islicensedtechnology.TheAxisproductincludesoneH.265viewingclientlicense.Toinstalladditionalunlicensed
copiesoftheclientisprohibited.Topurchaseadditionallicenses,contactyourAxisreseller.
HowdoImage,Stream,andStreamrolesettingsrelatetoeachother?
TheImagetabcontainscamerasettingsthataffectallvideostreamsfromtheproduct.Ifyouchangesomethinginthistab,it
immediatelyaffectsallvideostreamsandrecordings.
TheStreamtabcontainssettingsforvideostreams.Yougetthesesettingsifyourequestavideostreamfromtheproductanddon’t
specifyforexampleresolution,orframerate.WhenyouchangethesettingsintheStreamtab,itdoesn’taffectongoingstreams,but
itwilltakeeffectwhenyoustartanewstream.
TheStreamprolessettingsoverridethesettingsfromtheStreamtab.Ifyourequestastreamwithaspecicstreamprole,the
streamcontainsthesettingsofthatprole.Ifyourequestastreamwithoutspecifyingastreamprole,orrequestastreamprole
thatdoesn'texistintheproduct,thestreamcontainsthesettingsfromtheStreamtab.
Bitratecontrol
Withbitratecontrol,youcanmanagethebandwidthconsumptionofyourvideostream.
Variablebitrate(VBR)
Withvariablebitrate,thebandwidthconsumptionvariesbasedonthelevelofactivityinthescene.Themoreactivityinthescene,
themorebandwidthyouneed.Youareguaranteedconstantimagequalitybutitrequiresstoragemargins.
aximumbitrate(BR)
Withmaximumbitrate,youcansetatargetbitratetohandlebitratelimitationsinyoursystem.Youmayseeadeclineinimage
qualityorframeratewhentheinstantaneousbitrateiskeptbelowthespeciedtargetbitrate.Youcanchoosetoeitherprioritize
imagequalityorframerate.Werecommendthatyoucongurethetargetbitratetoahighervaluethantheexpectedbitrate.This
givesyouamarginforadditionalcomplexitythatneedstobecaptured.
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AXISV5925PTZNetworkCamera
Learnmore
1Targetbitrate
Averagebitrate(ABR)
Withaveragebitrate,thebitrateisautomaticallyadjustedoveralongertimescale.Thisissoyoucanmeetthespeciedtargetand
providethebestvideoqualitybasedonyouravailablestorage.Bitrateishigherinsceneswithalotofactivity,comparedtostatic
scenes.Youaremorelikelytogetbetterimagequalitywhenneededwhenusingtheaveragebitrateoption.Youcandenethetotal
storagerequiredtostorethevideostreamforaspeciedamountoftime(retentiontimewhenimagequalityisadjustedtomeetthe
speciedtargetbitrate.Specifytheaveragebitratesettingsinoneofthefollowingways:
•Tocalculatetheestimatedstorageneed,setthetargetbitrateandtheretentiontime.
•Tocalculatetheaveragebitrate,basedonavailablestorageandrequiredretentiontime,usethetargetbitratecalculator.
kbit/s
s
1
2
1Targetbitrate
2Actuaaveragebitrate
Youcanalsoturnonmaximumbitrateandspecifyatargetbitratewithintheaveragebitrateoption.
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AXISV5925PTZNetworkCamera
Learnmore
kbit/s
s
1
2
1Targetbitrate
2Actuaaveragebitrate
Alications
AXISCameraApplicationPlatform(ACAPisanopenplatformthatenablesthirdpartiestodevelopanalyticsandotherapplications
forAxisproducts.Tondoutmoreaboutavailableapplications,downloads,trialsandlicenses,gotoaxis.com/appications.
TondtheusermanualsforAxisapplications,gotoaxis.com.
Note
•Severalapplicationscanrunatthesametimebutsomeapplicationsmightnotbecompatiblewitheachother.Certain
combinationsofapplicationsmightrequiretoomuchprocessingpowerormemoryresourceswhenruninparallel.Verify
thattheapplicationsworktogetherbeforedeployment.
Autotracking
Withautotracking,thecameraautomaticallyzoomsinonandtracksmovingobjects,forexampleavehicleoraperson.Youcan
manuallyselectanobjecttotrack,orsetuptriggerareasandletthecameradetectmovingobjects.Theapplicationisbestsuited
foropenareaswithnoobscuringobjectsandwheremovementisunusual.Whenthecameradoesn'ttrackanobject,itreturns
toitshomeposition.
Important
•Autotrackingisdesignedforareaswithalimitedamountofmovement.
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AXISV5925PTZNetworkCamera
Troubleshootng
Troubleshootng
Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support.
Resettofactorydefaultsettings
Important
Resettofactorydefaultshouldbeusedwithcaution.Aresettofactorydefaultresetsallsettings,includingtheIPaddress,to
thefactorydefaultvalues.
Toresettheproducttothefactorydefaultsettings:
1.Disconnectpowerfromtheproduct.
2.Pressandholdthecontrolbuttonwhilereconnectingpower.SeeProductoverviewonpage20.
3.Keepthecontrolbuttonpressedfor15–30secondsuntilthestatusLEDindicatorashesamber.
4.Releasethecontrolbutton.TheprocessiscompletewhenthestatusLEDindicatorturnsgreen.Theproducthasbeenreset
tothefactorydefaultsettings.IfnoDHCPserverisavailableonthenetwork,thedefaultIPaddressis192.168.0.90.
5.UsetheinstallationandmanagementsoftwaretoolstoassignanIPaddress,setthepassword,andaccessthevideostream.
Theinstallationandmanagementsoftwaretoolsareavailablefromthesupportpagesonaxis.com/support.
Itisalsopossibletoresetparameterstofactorydefaultthroughthewebinterface.GotoSettings>System>aintenanceand
clickDefault.
Firmwareotions
Axisoffersproductrmwaremanagementaccordingtoeithertheactivetrackorthelong-termsupport(LTStracks.Beingonthe
activetrackmeanscontinuouslygettingaccesstoallthelatestproductfeatures,whiletheLTStracksprovideaxedplatformwith
periodicreleasesfocusedmainlyonbugxesandsecurityupdates.
Usingrmwarefromtheactivetrackisrecommendedifyouwanttoaccessthenewestfeatures,orifyouuseAxisend-to-endsystem
offerings.TheLTStracksarerecommendedifyouusethird-partyintegrations,whicharenotcontinuouslyvalidatedagainstthelatest
activetrack.WithLTS,theproductscanmaintaincybersecuritywithoutintroducinganysignicantfunctionalchangesoraffecting
anyexistingintegrations.FormoredetailedinformationaboutAxisproductrmwarestrategy,gotoaxis.com/support/rmware.
Checkthecurrentrmware
Firmwareisthesoftwarethatdeterminesthefunctionalityofnetworkdevices.Oneofyourrstactionswhentroubleshootinga
problemshouldbetocheckthecurrentrmwareversion.Thelatestversionmaycontainacorrectionthatxesyourparticular
problem.
Tocheckthecurrentrmware:
1.Gototheproduct’swebpage.
2.Clickonthehelpmenu.
3.ClickAbout.
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AXISV5925PTZNetworkCamera
Troubleshootng
Ugradethermware
Important
Preconguredandcustomizedsettingsaresavedwhenthermwareisupgraded(providedthatthefeaturesareavailablein
thenewrmwarealthoughthisisnotguaranteedbyAxisCommunicationsAB.
Important
Makesuretheproductremainsconnectedtothepowersourcethroughouttheupgradeprocess.
Note
Whenyouupgradetheproductwiththelatestrmwareintheactivetrack,theproductreceivesthelatestfunctionality
available.Alwaysreadtheupgradeinstructionsandreleasenotesavailablewitheachnewreleasebeforeupgradingthe
rmware.Tondthelatestrmwareandthereleasenotes,gotoaxis.com/support/rmware.
1.Downloadthermwareletoyourcomputer,availablefreeofchargeataxis.com/support/rmware.
2.Logintotheproductasanadministrator.
3.GotoSettings>System>aintenance.Followtheinstructionsonthepage.Whentheupgradehasnished,the
productrestartsautomatically.
AXISDeviceManagercanbeusedformultipleupgrades.Findoutmoreataxis.com/products/axis-device-manager.
Technicalissues,cluesandsolutions
Ifyoucan’tndwhatyou’relookingforhere,trythetroubleshootingsectionataxis.com/support.
Problemsupgradingthermware
FirmwareupgradefailureIfthermwareupgradefails,thedevicereloadsthepreviousrmware.Themostcommonreason
isthatthewrongrmwarelehasbeenuploaded.Checkthatthenameofthermwarele
correspondstoyourdeviceandtryagain.
Problemsafterrmware
upgrade
Ifyouexperienceproblemsafterarmwareupgrade,rollbacktothepreviouslyinstalledversion
fromtheaintenancepage.
ProblemssettingtheIPaddress
Thedeviceislocatedona
differentsubnet
IftheIPaddressintendedforthedeviceandtheIPaddressofthecomputerusedtoaccessthe
devicearelocatedondifferentsubnets,youcannotsettheIPaddress.Contactyournetwork
administratortoobtainanIPaddress.
TheIPaddressisbeingused
byanotherdevice
DisconnecttheAxisdevicefromthenetwork.Runthepingcommand(inaCommand/DOSwindow,
typepingandtheIPaddressofthedevice:
•Ifyoureceive:Replyfrom<IPaddress>:bytes=32;time=10...
thismeansthattheIPaddressmayalreadybeinusebyanotherdeviceonthenetwork.
ObtainanewIPaddressfromthenetworkadministratorandreinstallthedevice.
•Ifyoureceive:Requesttimedout,thismeansthattheIPaddressisavailable
forusewiththeAxisdevice.Checkallcablingandreinstallthedevice.
PossibleIPaddressconict
withanotherdeviceonthe
samesubnet
ThestaticIPaddressintheAxisdeviceisusedbeforetheDHCPserversetsadynamicaddress.
ThismeansthatifthesamedefaultstaticIPaddressisalsousedbyanotherdevice,theremay
beproblemsaccessingthedevice.
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AXISV5925PTZNetworkCamera
Troubleshootng
Thedevicecannotbeaccessedfromabrowser
CannotloginWhenHTTPSisenabled,ensurethatthecorrectprotocol(HTTPorHTTPSisusedwhenattempting
tologin.Youmayneedtomanuallytypehttporhttpsinthebrowser’saddresseld.
Ifthepasswordfortheuserrootislost,thedevicemustberesettothefactorydefaultsettings.
SeeResettofactorydefautsettingsonpage16.
TheIPaddresshasbeen
changedbyDHCP
IPaddressesobtainedfromaDHCPserveraredynamicandmaychange.IftheIPaddresshasbeen
changed,useAXISIPUtilityorAXISDeviceManagertolocatethedeviceonthenetwork.Identify
thedeviceusingitsmodelorserialnumber,orbytheDNSname(ifthenamehasbeencongured.
Ifrequired,astaticIPaddresscanbeassignedmanually.Forinstructions,gotoaxis.com/support.
Certicateerrorwhenusing
IEEE802.1X
Forauthenticationtoworkproperly,thedateandtimesettingsintheAxisdevicemustbe
synchronizedwithanNTPserver.GotoSettings>System>Dateandtime.
Thedeviceisaccessiblelocallybutnotexternally
Toaccessthedeviceexternally,werecommendusingoneofthefollowingapplicationsforWindows®:
•AXISCompanion:freeofcharge,idealforsmallsystemswithbasicsurveillanceneeds.
•AXISCameraStation:30-daytrialversionfreeofcharge,idealforsmalltomid-sizesystems.
Forinstructionsanddownload,gotoaxis.com/vms.
Problemswithstreaming
MulticastH.264only
accessiblebylocalclients
Checkifyourroutersupportsmulticasting,oriftheroutersettingsbetweentheclientandthe
deviceneedtobecongured.TheTTL(TimeToLivevaluemayneedtobeincreased.
NomulticastH.264
displayedintheclient
CheckwithyournetworkadministratorthatthemulticastaddressesusedbytheAxisdevice
arevalidforyournetwork.
Checkwithyournetworkadministratortoseeifthereisarewallpreventingviewing.
PoorrenderingofH.264
images
Ensurethatyourgraphicscardisusingthelatestdriver.Thelatestdriverscanusuallybe
downloadedfromthemanufacturer’swebsite.
Colorsaturationisdifferent
inH.264andMotionJPEG
Modifythesettingsforyourgraphicsadapter.Gototheadapter’sdocumentationformore
information.
Lowerframeratethan
expected
•SeePerformanceconsiderationsonpage18.
•Reducethenumberofapplicationsrunningontheclientcomputer.
•Limitthenumberofsimultaneousviewers.
•Checkwiththenetworkadministratorthatthereisenoughbandwidthavailable.
•Lowertheimageresolution.
•Logintothedevice’swebpageandsetacapturemodethatprioritizesframerate.
Changingthecapturemodetoprioritizeframeratemightlowerthemaximum
resolutiondependingonthedeviceusedandcapturemodesavailable.
•Themaximumframespersecondisdependentontheutilityfrequency(60/50Hz
oftheAxisdevice.
Can'tselectH.265encoding
inliveview
WebbrowsersdonotsupportH.265decoding.Useavideomanagementsystemorapplication
supportingH.265decoding.
Performanceconsiderations
Whensettingupyoursystem,itisimportanttoconsiderhowvarioussettingsandsituationsaffecttheperformance.Somefactors
affecttheamountofbandwidth(thebitraterequired,otherscanaffecttheframerate,andsomeaffectboth.Iftheloadonthe
CPUreachesitsmaximum,thisalsoaffectstheframerate.
Thefollowingfactorsarethemostimportanttoconsider:
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AXISV5925PTZNetworkCamera
Troubleshootng
•Highimageresolutionorlowercompressionlevelsresultinimagescontainingmoredatawhichinturnaffectsthe
bandwidth.
•RotatingtheimageintheGUIwillincreasetheproduct'sCPUload.
•AccessbylargenumbersofMotionJPEGorunicastH.264clientsaffectsthebandwidth.
•Simultaneousviewingofdifferentstreams(resolution,compressionbydifferentclientsaffectsbothframerateand
bandwidth.
Useidenticalstreamswhereverpossibletomaintainahighframerate.Streamprolescanbeusedtoensurethat
streamsareidentical.
•AccessingMotionJPEGandH.264videostreamssimultaneouslyaffectsbothframerateandbandwidth.
•Heavyusageofeventsettingsaffectstheproduct’sCPUloadwhichinturnaffectstheframerate.
•UsingHTTPSmayreduceframerate,inparticularifstreamingMotionJPEG.
•Heavynetworkutilizationduetopoorinfrastructureaffectsthebandwidth.
•Viewingonpoorlyperformingclientcomputerslowersperceivedperformanceandaffectsframerate.
•RunningmultipleAXISCameraApplicationPlatform(ACAPapplicationssimultaneouslymayaffecttheframerateand
thegeneralperformance.
Contactsuort
Contactsupportataxis.com/support.
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AXISV5925PTZNetworkCamera
Specficatons
Specficatons
Tondthelatestversionoftheproduct’sdatasheet,gototheproductpageataxis.comandlocateSupport&Documentation.
Productoverview
Productoverview
1TayLED(3x)
2Partnumber(P/N)&Serianumber(S/N)
3SDcardsot(SDHC)
4StatusLEDindicator
5I/Oconnector
6VISCAconnector(RS-232)
7Controbutton
8Powerconnector
93.5mm,unbaancedaudioin
103.5mm,unbaancedaudioout
11Networkconnector
12MicrophonephantompowerLED(XLR)
13XLR,baancedaudioin(eft)
14XLR,baancedaudioin(right)
15HDMIconnector
16BNCconnector(SDI)
LEDindicators
StatusLEDIndication
UnlitConnectionandnormaloperation.
GreenShowssteadygreenfor10secondsfornormaloperationafterstartupcompleted.
AmberSteadyduringstartup.Flashesduringrmwareupgradeorresettofactorydefault.
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