Axis P3904-R Mk User manual

AXISP3904-RMkIINetworkCamera
UserManual

AboutthisDocument
Thismanualisintendedforadministratorsandusersofthe
AXISP3904–RMkIINetworkCameraandisapplicabletormware
6.50andlater.Itincludesinstructionsforusingandmanagingthe
productonyournetwork.Previousexperienceofnetworkingwillbeof
usewhenusingthisproduct.SomeknowledgeofUNIXorLinux-based
systemsmayalsobebenecialfordevelopingshellscriptsand
applications.LaterversionsofthisdocumentwillbepostedtotheAxis
websiteasrequired.Seealsotheproduct’sonlinehelpavailablevia
theweb-basedinterface.
Lealconsiderations
Videosurveillancecanberegulatedbylawsthatvaryfromcountryto
country.Checkthelawsinyourlocalregionbeforeusingthisproduct
forsurveillancepurposes.
Thisproductincludesthefollowinglicences:
•one(1)H.264decoderlicense
Topurchasefurtherlicensescontactyourreseller.
Liability
Everycarehasbeentakeninthepreparationofthisdocument.Please
informyourlocalAxisofceofanyinaccuraciesoromissions.Axis
CommunicationsABcannotbeheldresponsibleforanytechnicalor
typographicalerrorsandreservestherighttomakechangestothe
productandmanualswithoutpriornotice.AxisCommunicationsAB
makesnowarrantyofanykindwithregardtothematerialcontained
withinthisdocumentincludingbutnotlimitedtotheimplied
warrantiesofmerchantabilityandtnessforaparticularpurpose.Axis
CommunicationsABshallnotbeliablenorresponsibleforincidentalor
consequentialdamagesinconnectionwiththefurnishingperformance
oruseofthismaterial.Thisproductisonlytobeusedforitsintended
purpose.
Intellectualpropertyrihts
AxisABhasintellectualpropertyrightsrelatingtotechnologyembodied
intheproductdescribedinthisdocument.Inparticularandwithout
limitationtheseintellectualpropertyrightsmayincludeoneormoreof
thepatentslistedataxis.com/patent.htmandoneormoreadditional
patentsorpendingpatentapplicationsintheUSandothercountries.
Thisproductcontainslicensedthird-partysoftware.Seethemenuitem
“About”intheproduct’suserinterfaceformoreinformation.
ThisproductcontainssourcecodecopyrightAppleComputer
Inc.underthetermsofApplePublicSourceLicense2.0(see
opensource.apple.com/apsl).Thesourcecodeisavailablefrom
developer.apple.com/bonjour/
Equipmentmodications
Thisequipmentmustbeinstalledandusedinstrictaccordancewiththe
instructionsgivenintheuserdocumentation.Thisequipmentcontains
nouser-serviceablecomponents.Unauthorizedequipmentchangesor
modicationswillinvalidateallapplicableregulatorycertications
andapprovals.
Trademarkacknowledements
AXISCOMMUNICATIONSAXISandVAPIXareregisteredtrademarksor
trademarkapplicationsofAxisABinvariousjurisdictions.Allother
companynamesandproductsaretrademarksorregisteredtrademarks
oftheirrespectivecompanies.
AppleBoaApacheBonjourEthernetInternetExplorerLinux
MicrosoftMozillaRealSMPTEQuickTimeUNIXWindowsWindows
VistaandWWWareregisteredtrademarksoftherespectiveholders.
JavaandallJava-basedtrademarksandlogosaretrademarksor
registeredtrademarksofOracleand/oritsafliates.TheUPnPWord
MarkandUPnPLogoaretrademarksofOpenConnectivityFoundation
Inc.intheUnitedStatesorothercountries.
SDSDHCandSDXCaretrademarksorregisteredtrademarksofSD-3C
LLCintheUnitedStatesothercountriesorboth.AlsominiSDmicroSD
miniSDHCmicroSDHCmicroSDXCarealltrademarksorregistered
trademarksofSD-3CLLCintheUnitedStatesothercountriesorboth.
Reulatoryinformation
Europe
ThisproductcomplieswiththeapplicableCEmarkingdirectives
andharmonizedstandards:
•ElectromagneticCompatibility(EMC)Directive2014/30/EU.See
Electromagneticcompatibility(EMC)onpage2.
•LowVoltage(LVD)Directive2014/35/EU.SeeSafetyonpage2.
•RestrictionsofHazardousSubstances(RoHS)Directive201 1/65/EU.
Seeisposalandrecyclingonpage3.
Acopyoftheoriginaldeclarationofconformitymaybeobtainedfrom
AxisCommunicationsAB.SeeContactinformationonpage3.
Electromaneticcompatibility(EMC)
Thisequipmenthasbeendesignedandtestedtofulllapplicable
standardsfor:
•Radiofrequencyemissionwheninstalledaccordingtothe
instructionsandusedinitsintendedenvironment.
•Immunitytoelectricalandelectromagneticphenomenawhen
installedaccordingtotheinstructionsandusedinitsintended
environment.
USA
Thisequipmenthasbeentestedusingashieldednetworkcable(STP)
andfoundtocomplywiththelimitsforaClassAdigitaldevice
pursuanttopart15oftheFCCRules.Theselimitsaredesignedto
providereasonableprotectionagainstharmfulinterferencewhenthe
equipmentisoperatedinacommercialenvironment.Thisequipment
generatesusesandcanradiateradiofrequencyenergyandifnot
installedandusedinaccordancewiththeinstructionmanualmay
causeharmfulinterferencetoradiocommunications.Operationofthis
equipmentinaresidentialareaislikelytocauseharmfulinterference
inwhichcasetheuserwillberequiredtocorrecttheinterferenceathis
ownexpense.Theproductshallbeconnectedusingashieldednetwork
cable(STP)thatisproperlygrounded.
Canada
ThisdigitalapparatuscomplieswithCANICES-3(ClassA).Theproduct
shallbeconnectedusingashieldednetworkcable(STP)thatis
properlygrounded.Cetappareilnumériqueestconformeàlanorme
CANNMB-3(classeA).Leproduitdoitêtreconnectéàl'aided'uncâble
réseaublindé(STP)quiestcorrectementmisàlaterre.
Europe
ThisdigitalequipmentfulllstherequirementsforRFemission
accordingtotheClassAlimitofEN55032.Theproductshallbe
connectedusingashieldednetworkcable(STP)thatisproperly
grounded.Notice!ThisisaClassAproduct.Inadomesticenvironment
thisproductmaycauseRFinterferenceinwhichcasetheusermaybe
requiredtotakeadequatemeasures.
Australia/NewZealand
ThisdigitalequipmentfulllstherequirementsforRFemission
accordingtotheClassAlimitofAS/NZSCISPR32.Theproductshall
beconnectedusingashieldednetworkcable(STP)thatisproperly
grounded.Notice!ThisisaClassAproduct.Inadomesticenvironment
thisproductmaycauseRFinterferenceinwhichcasetheusermaybe
requiredtotakeadequatemeasures.
Japan
この装置は、クラスA情報技術装置です。この装置を家庭環
境で使⽤すると電波妨害を引き起こすことがあります。この
場合には使⽤者が適切な対策を講ずるよう要求されることが
あります。本製品は、シールドネットワークケーブル(STP)を
使⽤して接続してください。また適切に接地してください。
Korea
이기기는업무용환경에서사용할목적으로적합성평가를
받은기기로서가정용환경에서사용하는경우전파간섭의
우려가있습니다.적절히접지된STP(shieldedtwistedpair)
케이블을사용하여제품을연결하십시오.
Safety
ThisproductcomplieswithIEC/EN/UL62368-1safetyofaudio/video
andITequipment.
Ifitsconnectingcablesareroutedoutdoorstheproductshallbe
groundedeitherthroughashieldednetworkcable(STP)orother
appropriatemethod.
Thepowersupplyusedwiththisproductshallfullloneofthe
followingrequirements:

•SafetyExtraLowVoltage(SELV)accordingtoclause2.2of
IEC/EN/UL60950-1andLimitedPowerSource(LPS)accordingto
clause2.5ofIEC/EN/UL60950-1orCEC/NECClass2sourceof
supplyasdenedintheCanadianElectricalCodeCSAC22.1and
NationalElectricalCodeANSI/NFPA70
•Class1electricalenergysource(ES1)andClass2powersource
(PS2)ratedoutputpowerlimitedto≤100Waccordingto
IEC/EN/UL62368-1
WhenusedwithPoweroverEthernet(POE)thePowerSourcing
Equipment(PSE)shallcomplywithIEEE802.3afandLimitedPower
Source(LPS)accordingtoclause2.5ofIEC/EN/UL60950-1orannex
QofIEC/EN/UL62368-1.
WerecommendtheuseofAxismidspansorAxisPoEswitches.
Disposalandrecyclin
Whenthisproducthasreachedtheendofitsusefullifedisposeof
itaccordingtolocallawsandregulations.Forinformationabout
yournearestdesignatedcollectionpointcontactyourlocalauthority
responsibleforwastedisposal.Inaccordancewithlocallegislation
penaltiesmaybeapplicableforincorrectdisposalofthiswaste.
Europe
Thissymbolmeansthattheproductshallnotbedisposedof
togetherwithhouseholdorcommercialwaste.Directive2012/19/EU
onwasteelectricalandelectronicequipment(WEEE)isapplicablein
theEuropeanUnionmemberstates.Topreventpotentialharmto
humanhealthandtheenvironmenttheproductmustbedisposed
ofinanapprovedandenvironmentallysaferecyclingprocess.For
informationaboutyournearestdesignatedcollectionpointcontact
yourlocalauthorityresponsibleforwastedisposal.Businessesshould
contacttheproductsupplierforinformationabouthowtodispose
ofthisproductcorrectly.
ThisproductcomplieswiththerequirementsofDirective2011/65/EUon
therestrictionoftheuseofcertainhazardoussubstancesinelectrical
andelectronicequipment(RoHS).
China
ThisproductcomplieswiththerequirementsofSJ/T11364-2014
Markingfortherestrictionofhazardoussubstancesinelectricaland
electronicproducts.
有毒有害物质或元素
部
件
名
称
铅
(Pb)汞
(Hg)镉
(Cd)六价
铬
(Cr(VI)
)
多溴
联苯
(PBB)
多溴
二苯
醚
(PBDE)
电
气
实
装
部
分
X00000
0:表示该有毒有害物质在该部件所有均质材料中的含量均在
GB/T26572标准规定的限量要求以下。
X:表示该有毒有害物质至少在该部件的某一均质材料中的含
量超出GB/T26572标准规定的限量要求。
Contactinformation
AxisCommunicationsAB
Emdalavägen14
22369Lund
Sweden
Tel:[phone]
Fax:[phone]
axis.com
Support
ShouldyourequireanytechnicalassistancepleasecontactyourAxis
reseller.Ifyourquestionscannotbeansweredimmediatelyyour
resellerwillforwardyourqueriesthroughtheappropriatechannelsto
ensurearapidresponse.IfyouareconnectedtotheInternetyoucan:
•downloaduserdocumentationandsoftwareupdates
•ndanswerstoresolvedproblemsintheFAQdatabasesearch
byproductcategoryorphrase
•reportproblemstoAxissupportstaffbyloggingintoyourprivate
supportarea
•chatwithAxissupportstaff
•visitAxisSupportataxis.com/support
Warrantyinformation
ForinformationaboutAxis’productwarrantyandtheretorelated
informationgotoaxis.com/warranty
Learnmore!
VisitAxislearningcenteraxis.com/academyforusefultrainings
webinarstutorialsandguides.

AXISP3904-RMkIINetworkCamera
TableofContents
Safetyinformation..........................................6
Hazardlevels...................................................6
Othermessagelevels.............................................6
Productoverview...........................................7
owtoaccesstheproduct....................................8
Howtoaccesstheproductfromabrowser...........................8
Howtoaccesstheproductfromtheinternet.........................8
Howtosettherootpassword.....................................8
Abouttheliveviewwindow.......................................9
Aboutmediastreams........................................12
AboutH.264format.............................................12
AboutMJPEGformat............................................12
AboutAXISMediaControl(AMC)...................................12
Alternativemethodsofaccessingthevideostream....................13
owtosetuptheproduct....................................15
Howtoperformabasicsetup.....................................15
Aboutvideosettings........................................16
Howtosetupvideostreams......................................16
Aboutstreamproles............................................19
AboutONVIFmediaproles.......................................19
Aboutcamerasettings...........................................19
ViewArea.....................................................21
Aboutoverlays..................................................21
Aboutprivacymasks.............................................23
owtoconguretheliveviewwindow.........................24
AboutPTZ(PanTiltZoom)....................................26
Aboutpresetpositions...........................................26
Aboutguardtours...............................................27
Advanced......................................................27
Aboutthecontrolqueue..........................................28
Aboutdetectors............................................29
Aboutcameratampering.........................................29
Aboutapplications..........................................30
Aboutapplicationlicenses........................................30
Howtouploadandstartanapplication.............................30
ApplicationConsiderations........................................30
Aboutevents...............................................31
Howtosetupactionrules........................................31
Howtoaddrecipients............................................33
Howtocreateschedules..........................................34
Howtosetuprecurrences........................................35
Aboutrecordings...........................................36
Howtondrecordings...........................................36
Howtoplayrecordings...........................................36
Howtoexportavideoclip........................................37
Aboutcontinuousrecording.......................................37
Aboutlanguages............................................38
Aboutsystemoptions........................................39
Security.......................................................39
Date&Time....................................................41
Network.......................................................42
Storage.......................................................47
Ports&Devices.................................................49
Maintenance...................................................49
Support.......................................................50
Advanced......................................................50
Howtoresettofactorydefaultsettings.............................51
Troubleshooting............................................52
Howtocheckthecurrentrmware.................................52
Howtoupgradethermware.....................................52
Symptomspossiblecausesandremedialactions......................52
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AXISP3904-RMkIINetworkCamera
TableofContents
Specications..............................................55
LEDIndicators..................................................55
SDcardslot....................................................55
Buttons.......................................................55
Connectors....................................................56
Performanceconsiderations.......................................56
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AXISP3904-RMkIINetworkCamera
Safetynformaton
Safetynformaton
Hazardlevels
DANGER
Indicatesahazardoussituationwhichifnotavoidedwillresultindeathorseriousinjury.
WARNING
Indicatesahazardoussituationwhichifnotavoidedcouldresultindeathorseriousinjury.
CAUTION
Indicatesahazardoussituationwhichifnotavoidedcouldresultinminorormoderateinjury.
NO NO
NOTICE TICE TICE
Indicatesasituationwhichifnotavoidedcouldresultindamagetoproperty.
Othermessaelevels
Important
Indicatessignicantinformationwhichisessentialfortheproducttofunctioncorrectly.
Note
Indicatesusefulinformationwhichhelpsingettingthemostoutoftheproduct.
6

AXISP3904-RMkIINetworkCamera
Productovervew
Productovervew
1Opticassembly
2Lenstool
3LEindicators
4Scardslot(microS)
5Controlbutton
6NetworkconnectorM12/RJ45
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AXISP3904-RMkIINetworkCamera
Howtoaccesstheproduct
Howtoaccesstheproduct
ToinstalltheAxisproductseetheInstallationGuidesuppliedwiththeproduct.
Theproductcanbeusedwithmostoperatingsystemsandbrowsers.Werecommendthefollowingbrowsers:
•InternetExplorer®withWindows®
•Safari®withOSX®
•ChromeTMorFirefox®withotheroperatingsystems.
ToviewstreamingvideoinInternetExplorerallowinstallationofAXISMediaControl(AMC)whenprompted.
TheAxisproductincludesone(1)H.264decoderlicenseforviewingvideostreams.ThelicenseisautomaticallyinstalledwithAMC.
Theadministratorcandisabletheinstallationofthedecoderstopreventinstallationofunlicensedcopies.
Note
•QuickTimeTMisalsosupportedforviewingH.264streams.
Howtoaccesstheproductfromabrowser
1.Startawebbrowser.
2.EntertheIPaddressorhostnameoftheAxisproductinthebrowser’saddresseld.
ToaccesstheproductfromaMaccomputer(OSX)gotoSafariclickonBonjourandselecttheproductfromthe
drop-downlist.ToaddBonjourasabrowserbookmarkgotoSafari>Preferences.
IfyoudonotknowtheIPaddressuseAXISIPUtilitytolocatetheproductonthenetwork.Forinformationabout
howtodiscoverandassignanIPaddressseethedocumentAssignanIPAddressandAccesstheVideoStreamonAxis
Supportwebataxis.com/support
3.Enteryourusernameandpassword.Ifthisisthersttimetheproductisaccessedtherootpasswordmustrstbe
congured.
4.Theproduct’sliveviewpageopensinyourbrowser.
Howtoaccesstheproductfromtheinternet
Onceconnectedyoucanaccesstheproductonyourlocalnetwork(LAN).
Toaccesstheproductfromtheinternetyoumustcongureyournetworkroutertoallowincomingdatatrafctotheproduct.Todo
thisenabletheNAT-traversalfeaturewhichwillattempttoautomaticallyconguretheroutertoallowaccesstotheproduct.Thisis
enabledfromSetup>SystemOptions>Network>TCP/IPAdvanced.
FormoreinformationseeNATtraversal(portmapping)forIPv4onpage44.
ForTechnicalnotesonthisandothertopicsvisittheAxisSupportwebatwww.axis.com/support
SeealsoAXISInternetDynamicDNSServiceatwww.axiscam.net
Howtosettherootpassword
ToaccesstheAxisproductyoumustsetthepasswordforthedefaultadministratoruserroot.ThisisdoneintheCongureRoot
Passworddialogwhichopenswhentheproductisaccessedforthersttime.
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AXISP3904-RMkIINetworkCamera
Howtoaccesstheproduct
TopreventnetworkeavesdroppingtherootpasswordcanbesetviaanencryptedHTTPSconnectionwhichrequiresanHTTPS
certicate.HTTPS(HypertextTransferProtocoloverSSL)isaprotocolusedtoencrypttrafcbetweenwebbrowsersandservers.The
HTTPScerticateensuresencryptedexchangeofinformation.SeeHTTPSonpage40.
Thedefaultadministratorusernamerootispermanentandcannotbedeleted.Ifthepasswordforrootislosttheproductmustbe
resettothefactorydefaultsettings.SeeHowtoresettofactorydefaultsettingsonpage51.
TosetthepasswordviaastandardHTTPconnectionenteritdirectlyinthedialog.
TosetthepasswordviaanencryptedHTTPSconnectionfollowthesesteps:
1.ClickUseTTPS.
Atemporarycerticate(validforoneyear)iscreatedenablingencryptionofalltrafctoandfromtheproductandthe
passwordcannowbesetsecurely.
2.Enterapasswordandthenre-enterittoconrmthespelling.
3.ClickOK.Thepasswordhasnowbeencongured.
SetPowerLineFrequency
PowerlinefrequencyissetthersttimetheAxisproductisaccessedandcanonlybechangedfromPlainCong(seepage51)
orbyresettingtheproducttofactorydefault.
Selectthepowerlinefrequency(50Hzor60Hz)usedatthelocationoftheAxisproduct.Selectingthewrongfrequencymaycause
imageickeriftheproductisusedinuorescentlightenvironments.
Whenusing50Hzthemaximumframerateislimitedto25fps.
Note
Powerlinefrequencyvariesdependingongeographicregion.TheAmericasusuallyuse60Hzwhereasmostotherpartsof
theworlduse50Hz.Localvariationscouldapply.Alwayscheckwiththelocalauthorities.
Abouttheliveviewwindow
Thecontrolsandlayoutoftheliveviewwindowmayhavebeencustomizedtomeetspecicinstallationrequirementsanduser
preferences.Consequentlysomeoftheexamplesandfunctionsfeaturedheremaydifferfromthosedisplayedinyourownliveview
window.Thefollowingprovidesanoverviewofeachavailablecontrol.
Aboutthecontrolsintheliveviewwindow
ClicktheViewsizebuttonstoshowtheimageinfullsize(rightbutton)ortoscaledowntheimageto
tthebrowserwindow(leftbutton).
SelectastreamprolefortheliveviewwindowfromtheStreamProledrop-downlist.Forinformation
abouthowtocongurestreamprolesseepage19.
UsetheManualTriggerbuttontotriggeranactionrulefromtheliveviewwindow.Forinformation
abouthowtocongureandenablethebuttonseeAboutthemanualtriggeronpage10.
ClickSnapshottosaveasnapshotofthevideoimage.Thisbuttonisprimarilyintendedforusewhen
theAXISMediaControlviewertoolbarisnotavailable.EnablethisbuttonfromLiveViewCong>
ActionButtons.
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AXISP3904-RMkIINetworkCamera
Howtoaccesstheproduct
Aboutthemanualtrier
TheManualTriggerisusedtotriggeranactionrulefromtheLiveViewpage.Themanualtriggercanforexamplebeusedto
validateactionsduringproductinstallationandconguration.
Tocongurethemanualtrigger:
1.GotoSetup>Events.
2.ClickAddtoaddanewactionrule.
3.FromtheTriggerdrop-downlistselectInputSignal.
4.Fromtheseconddrop-downlistselectManualTrigger.
5.Selectthedesiredactionandconguretheothersettingsasrequired.
FormoreinformationaboutactionrulesseeAbouteventsonpage31.
ToshowthemanualtriggerbuttonsintheLiveViewpage:
1.GotoSetup>LiveViewCong.
2.UnderActionButtonsselectShowmanualtriggerbutton.
AbouttheAXISMediaControlviewertoolbar
TheAXISMediaControlviewertoolbarisavailableinInternetExploreronly.SeeAboutAXISMediaControl(AMC)onpage12for
moreinformation.Thetoolbardisplaysthefollowingbuttons:
ThePlaybuttonconnectstotheAxisproductandstartsplayingamediastream.
TheStopbuttonstopsthemediastream.
TheSnapshotbuttontakesasnapshotofthevideoimage.
ClicktheViewFullScreenbuttonandthevideoimagewilllltheentirescreen.PressESC(Escape)onthecomputer
keyboardtocancelfullscreenview.
TheRecordbuttonisusedtorecordthecurrentvideostreamonyourcomputer.Thelocationwheretherecordingissaved
canbespeciedintheAMCControlPanel.EnablethisbuttonfromLiveViewCong>ViewerSettings.
PTZControls
Note
ThesecontrolsareavailableifdigitalPTZisenabledintheselectedviewareaseeViewAreaonpage21.
WiththePTZControlQueueenabledthetimeeachuserisincontrolofthePTZsettingsislimited.Clickthebuttonstorequestor
releasecontrolofthePTZcontrols.ThePTZControlQueueissetupunderPTZ>ControlQueue.
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