Axon Body 2 User manual

Rev: 01 Mar 2024
Axon Dock User
Guide
Body 2 and earlier

Axon Dock User Guide
Axon Enterprise, Inc. ii
Axon Enterprise, Inc.
17800 N 85th St
Scottsdale, AZ 85255
USA
, , Axon Dock, Axon Evidence, and Axon Fleet are trademarks of Axon Enterprise, Inc., some of
which are registered in the US and other countries. For more information, visit www.axon.com/legal.
All rights reserved. ©2024 Axon Enterprise, Inc..
This is the original dock for AB2, aka Gotham

Axon Dock User Guide
Axon Enterprise, Inc. iii
Contents
Introduction 1
Health and safety warnings 1
Axon Dock types 1
Additional materials 3
Find dock information in Axon Evidence 3
Registration 4
Network configuration 6
Network requirements 6
Firewall configuration 6
IP address configuration 7
Installation 8
Step 1: Accept the Axon Evidence administrator invitation 8
Step 2: Assemble the dock 8
Step 3: Connect to network 10
Step 5: Connect to the dock 10
Step 6: Device configuration 11
Step 7: Administrator login 12
Step 8: Registration 12
Step 9: Confirm registration 14
Battery charging and LEDs 14
Attach the desk plate 16
Tools and materials 16
Preparation 16
Change dock interface to HTTPS 18
Wall-mount, multi-bay 20
Safety instructions 20
Tools and materials 20
Dimensions 20
Step 1 – Preparation 22
Step 2 – Attach the dock to the wall mount bracket 22
Step 3 – Identify dock placement 23
Step 4 – Attach the wall mount bracket to the wall (stud mount) 23
Step 5 – Attach the wall-mount bracket to the wall (drywall mount) 23
Step 6 – Connect the cables 24

Troubleshooting 25
Technical information 31
Technical support 31
Warranty 31
Axon Dock User Guide
Axon Enterprise, Inc. iv

Introduction
Axon docks give Axon body cameras a wired network connection to Axon Evidence or
Evidence Local to upload evidence and download camera updates. While information
transfers securely to your organization’s account, the dock also recharges the
camera’s battery.
Health and safety warnings
Read the latest warnings and instructions at www.axon.com/legal. Save this manual.
The health and safety warnings are to reduce the risk of personal injury or property
damage. Read those warnings fully before using this product.
Axon Dock types
Axon has different docks for Axon Body, Body 2, Fleet, and Flex.
Axon's dock has two major parts. One is the core module, which connects to the
internet and transfers information to Axon Evidence services. The other is the
individual bay, which accepts the Axon hardware. The system is modular, and up to
five individual bays can be connected to one core.
The type of bay you use depends on which Axon camera you use. There are three
individual bay designs for:
lAxon Body cameras and Axon Flex cameras and controllers
lAxon Body 2 and Axon Fleet cameras
lAxon Flex 2 cameras and controllers
Core
Individual bay for Axon Body
Cameras and Axon Flex
systems
 1. Axon Flex camera port
 2. Axon Body camera or an
Axon Flex controller port
Axon Dock User Guide
Axon Enterprise, Inc. 1

Individual Bay for Axon Body 2
Cameras
 1. Axon Body 2 camera or an
Axon Fleet camera port
Individual Bay for Axon Flex 2
Systems
 1. Accepts an Axon Flex 2
camera
 2. Accepts an Axon Flex 2
controller
A 6-bay dock is also available. As with the individual bays, there are three different
models. One accepts Axon Body cameras and Axon Flex cameras and controllers
(below left). Another accepts Axon Body 2 and Axon Fleet cameras (below right). The
third is designed for Axon Flex 2 cameras and controllers (not shown below).
6-bay for Axon Body Cameras and Axon Flex systems 6-bay for Axon Body 2 and Axon Fleet Cameras
Use a bridge adapter to attach the core to a bay and to attach individual bays to each
other.
Bridge adapter front Bridge adapter back
Be careful when removing a bridge adapter from a bay, as damage may occur if the
bridge adapter is removed unevenly from the bay. Bridge adapters must be pulled
straight out and not angled when removed.
Axon Dock User Guide
Axon Enterprise, Inc. 2

Use a locking adapter to fasten a core and bays together.
Additional materials
An Axon Dock may come with an ethernet cable and an external power supply.
Power supply, 8-Bay Dock
(SKU 100142)
Power supply, 1-Bay Dock
(SKU 71104)
Ethernet
cable
Find dock information in Axon Evidence
Information about an Axon Dock and the devices connected to them is available in
your agency’s Axon Evidence account by going to the Device Profile page for the dock.
Your dock must be registered (see next section) to use the this page.
The Device Profile page shows the dock model, serial number, and status of cameras
connected to the dock. The Connected Devices section of the page is built by
assembling the reports sent from a camera each it is docked.
Axon Dock User Guide
Axon Enterprise, Inc. 3

This screen shows an Axon Legacy Dock single-bay device profile page in Axon
Evidence.
Registration
If you do not have an Axon Evidence account, contact your Axon administrator and ask
for an account invitation. When the email invitation arrives from
[email protected], accept it and create an account.
Registration and configuration of Axon Docks is not required, but registering does
make inventory management of your docks, including returns through Axon Evidence,
much easier. Your dock must be registered to use the Device Profile page in Axon
Evidence.
 1. Use Axon Device Manager (ADM) to register and name Axon Body Docks for
inventory and management purposes.
Axon Dock User Guide
Axon Enterprise, Inc. 4

 2. When using the ADM Tap Device option to look for the NFC tag (for AB3,
Workforce, and AB4), hold your mobile device near the icon on the dock. For
the 1-bay dock, the icon is on the side of the dock nearest to the ethernet port.
For the 8-bay dock, the icon is near bay 1, on the side of the dock near the power
connection.
 3. Use logical names when changing the Device Name in Axon Evidence. This will
assist in understanding the location and purpose for the dock.
 4. Use the Device Home feature in Axon Evidence if you have more than one
location with Axon Docks.
Axon Dock User Guide
Axon Enterprise, Inc. 5

Network configuration
Axon Body Cameras capture video and audio recordings. Place the camera in an Axon
Dock to securely upload the content securely to your agency’s Axon Evidence or
Evidence Local instance.
An Axon Body Camera can be docked in any compatible Axon Dock and still connect to
your evidence repository to upload video. When docked, the camera obtains its own IP
address to establish a direct encrypted communication channel. The dock functions as
an ethernet adapter, unmanaged network switch, and charger.
To get a dock up and running, you may need some assistance from your IT
department.
If you have questions, contact Axon customer service.
Warning Never connect a dock directly on the internet. The dock must be connected
behind a firewall or secure network.
Network requirements
Axon Docks generate Internet Control Message Protocol (ICMP) packets to the DNS
and gateway every 3–7 minutes. This is done to update the status of the gateway/DNS
on the status page. Your network must allow for the transmission of these packets.
Although the Axon Docks are hardened against external intrusion, it is strongly
recommended for maximum security that industry standard security policies be
followed by placing the dock behind your agency’s firewall.
Firewall configuration
The dock and Axon devices do not require any incoming data ports for regular
operation. All dock communications are outbound. All video and data files are
transmitted securely using HTTPS (SSL) and 256-bit AES encryption. For proper
operation, the dock requires the following outbound firewall ports:
 1. Port 443 (TCP) opened for outgoing traffic to your agency’s Axon Evidence
instance. This is used to send video and data files to Axon Evidence or Evidence
Local using the HTTPS protocol.
 2. Port 53 (UDP) opened for access to DNS, if your network uses external (internet)
DNS servers. When using external DNS servers this is necessary for the dock to
locate the servers for your Axon Evidence account.
 3. Port 80 (TCP) for time synchronization.
Axon Dock User Guide
Axon Enterprise, Inc. 6

Once registered to your agency, the dock uses one of two methods to synchronize the
clocks on the Axon devices:
 1. HTTP over port 80 (TCP) to synchronize time from youragency.evidence.com
 2. HTTPS over port 443 (TCP) to synchronize time from youragency.evidence.com
The dock requires only one of the above methods to be available. By default the dock
uses Method #1 and requires port 80 be enabled for outbound access on the firewall.
Method #2 is the most secure, requiring no additional ports to be opened in a firewall.
However, in certain rare circumstances the HTTPS connection can fail if the clock on
the dock is too far out of sync with the actual time. To enable option two, you must
select the Require SSL For Initial Time Check checkbox on the Administration settings
page.
Before being registered to your agency, the dock will perform time synchronization
against “time.evidence.com.”
The Axon system does not currently support HTTP/HTTPS Proxies. If the dock is
placed on a network where a proxy is used to access web sites, the IP assigned to the
dock must be whitelisted. Depending on the specific network setup, this may require a
static or reserved DHCP IP. We recommend using a DHCP reservation whenever
possible to minimize configuration overhead.
IP address configuration
By default the dock uses standard DHCP to obtain an IP address from your agency
network. If your agency uses the 10.10.1.x IP address range for your internal
department network this may conflict with the default IP Address used by the
configuration port (10.10.1.1). In this case it is necessary to set the dock’s
configuration network address before connecting the dock to your network the first
time.
Axon Dock User Guide
Axon Enterprise, Inc. 7

Installation
Step 1: Accept the Axon Evidence administrator invitation
Ensure you know your user name, password, and agency domain name. This email
invitation will come from [email protected].
If you do not accept the invitation, you will not be able to complete Axon Dock setup.
Step 2: Assemble the dock
 1. Take the dock out of the box and connect your core to all bays you plan to use.
Do not attach more than five individual bays or one 6-bay to one core.
 2. Press the components together firmly so they fit flush, matching the ports as
shown (1-to-1, 2-to-2). You should hear a click when pushing the core, bays, and
bridge adapters together.
CAUTION Potential data and power loss. The system will not provide power
to more than five individual bays on one core. Axon cameras in any
extra bays will neither charge nor upload data to Axon Evidence.
 3. Turn the dock assembly over so the bottom is facing up.
Axon Dock User Guide
Axon Enterprise, Inc. 8

 4. Press the locking adapter into place between the core and bay. The two prongs
on each end of the locking adapter should snap into place to hold the core and
bay together.
 5. When properly installed, the locking adapter is flush in place with the core and
bay.
 6. Turn the connected dock right side up and place on a flat surface within reach of
power and ethernet connections but away from heat sources and direct sunlight.
For wall-mounting, see Wall-mounting, multi-bay on page 20.
Axon Dock User Guide
Axon Enterprise, Inc. 9

Step 3: Connect to network
The back of the dock core has two ports for ethernet cables: WAN and MGMT (LAN).
The USB port on the rear of the core is non-functional.
 1. Reset button
 2. WAN (to internet)
 3. MGMT (to computer)
 4. USB port
 5. Power port
 1. Plug one ethernet cable into the WAN port, and its other end into a networked
agency port.
 2. Plug the other ethernet cable into the MGMT (LAN) port, and its other end into
your computer.
CAUTION DO NOT connect the MGMT (LAN) port to the networked agency
port.
 3. Connect the power cord to the power supply.
 4. Connect the power supply plug to the core and plug the adapter in a power
outlet. The green Power LED on top will illuminate when the dock is powered.
 5. Allow the dock five minutes to fully start. The green Status LED on top will light
up when the dock has started.
Step 5: Connect to the dock
 1. On the computer connected to the dock:
 a. Turn Wi-Fi off.
 b. Remove any ethernet cable so it is not connected to your agency in any
way.
 c. Disable any VPN (remote access) software.
 2. Open a web browser. Internet Explorer is no longer supported.
 3. In the URL address box, enter 10.10.1.1 and press Enter.
Axon Dock User Guide
Axon Enterprise, Inc. 10

 4. In the Configuration Assistant dialog box, select OK.
Step 6: Device configuration
Complete the information for the Authentication Required dialog box.
 1. For User Name, enter admin .
 2. For Password box, enter admin .
 3. Select OK.
 4. Set a new password:
 a. In the Administration tab, enter the existing user name and password.
 b. In the Password Change section, enter a new password twice.
 c. Select Save Changes.
CAUTION Potential system access loss. Ensure you remember the
password. It can't be reset.
Axon Dock User Guide
Axon Enterprise, Inc. 11

Step 7: Administrator login
 1. Enter your agency’s Axon Evidence Domain name. For example, in
axon.evidence.com, axon is the domain name.
 2. Select Continue.
 3. Select the link in the "Please open..." sentence and use the number provided
there to complete registration.
Step 8: Registration
 1. The system will report it is Registering the dock, then Generating security
tokens, and finally Restarting the dock.
 2. Allow two minutes for the system to restart.
Axon Dock User Guide
Axon Enterprise, Inc. 12

 3. On successful registration, a banner displays “This Dock has already been
registered with Evidence.com”. Continue with step 9.
Axon Dock User Guide
Axon Enterprise, Inc. 13

Step 9: Confirm registration
Select Status in the menu bar.
There should be six green check marks on the left side of the screen. This dock is now
registered.
Battery charging and LEDs
An Axon Body 2 camera or Axon Flex 2 Controller will begin charging when placed in a
bay. The color of the battery LED around the camera's EVENT button indicates the
battery’s status; see the camera's user guide for details on what the different LED
colors and actions mean.
Axon Dock User Guide
Axon Enterprise, Inc. 14

Axon Fleet cameras do not charge in the Axon Dock; the battery LED will display solid
green.
Body Camera Battery
Capacity
Battery LED while
in Dock
Fully charged (greater
than 98%)
Green
Charging in progress
(20–98%)
Yellow
Charging in progress (less
than 20%)
Red
Axon Dock User Guide
Axon Enterprise, Inc. 15

Attach the desk plate
If you use your Axon Dock on a desk or table, you should attach your dock to a desk
plate. The desk plate holds the core and bay together and keeps the dock from sliding
on flat surfaces.
There are two desk plates. One is designed for use with a core and a single bay; the
other is for use with a core and a 6-bay dock, which is what the pictures in this
procedure show.
Tools and materials
lScrewdriver
lScrews
lDesk plate
lRubber feet
Preparation
Read all of the manufacturer’s installation instructions for the dock. Follow the
instructions for putting the dock together in Installation on page 8on page 1.
 1. Place the plate on a table with the flat surface facing up.
Axon Dock User Guide
Axon Enterprise, Inc. 16