Axon TASER Axon Dock User manual

IMPORTANT SAFETY INSTRUCTIONS
Read all warnings and instructions. Save these instructions.
The most up-to-date warnings and instructions are available at
www.taser.com
MMU0054 Rev: F
TASER Axon Dock
Installation Manual

i
Contents
1Chapter 1: Introduction to the Axon Dock
1Axon Dock Modules
3Additional Materials
4 Chapter2:AgencyNetworkConguration
4Background
4Network Requirements
4 FirewallConguration
5 IPAddressConguration
6Chapter 3: Axon Dock Installation
6Introduction
13 Safety Instructions
13 Tools and Materials
13 Dimensions
13 Chapter 4: Wall Mounting an Axon Dock
14 Dimensions for an Axon Dock with a 6-Bay for Axon Body Cameras and Axon Flex Systems
14 Dimensions for an Axon Dock with a 6-Bay for Axon Body 2 and Axon Fleet Cameras
15 Dimensions for an Axon Dock with a 6-Bay for Axon Flex 2 Systems
18 Removing the Locking Adapters
19 Chapter 5: Attaching the Desk Plate
19 Introduction
19 Tools and Materials
22 Chapter 6: Troubleshooting the Axon Dock
23 Status Lights
24 Chapter 7: Network Troubleshooting
24 Status Page Errors
26 Chapter 8: Warnings
26 TASER Axon Flex, Axon Flex 2, Axon Fleet, Axon Body, Axon Body 2, Axon Dock, and
Axon Signal Unit Warnings, Instructions & Information
33 Avertissements, directives et renseignements sur l’utilisation des produits TASER
Axon Flex, Axon Flex 2, Axon Body, Axon Body 2, Axon Dock et unité Axon Signal

1
Chapter 1: Introduction to the Axon Dock
The Axon Dock uploads videos from Axon cameras to the Evidence.com cloud computing website.
While information is transferred securely to your organization’s account, the dock also recharges the
batteries in the Axon system.
Axon Dock Modules
A dock has 2 major parts. One is the core module, which connects to the Internet and transfers infor-
mation to Evidence.com services. The other is the individual bay, which accepts the Axon hardware.
The system is modular, and up to 5 individual bays can be connected to 1 core.
The type of bay you use will depend on which Axon camera you use. There are 3 individual bay de-
signs; one accepts Axon Body cameras and Axon Flex cameras and controllers. Another other accepts
Axon Body 2 and Axon Fleet cameras, and the third is designed for Axon Flex 2 cameras and control-
lers.
Core Individual Bay for Axon Body 2 Cameras
Accepts an Axon Body 2 camera or an
Axon Fleet camera
Individual Bay for Axon Body Cameras and
Axon Flex Systems
Accepts an Axon Body camera or an
Axon Flex controller
Accepts an Axon Flex
camera
Accepts an Axon Flex 2
camera Accepts an Axon Flex 2 controller
Individual Bay for Axon Flex 2 Systems

Chapter 1: Introduction to the Axon Dock 2
TASER Axon Dock Installation Manual
An additional bay, called the 6-bay is available. As with the individual bays, there are 3 dierent 6-bays.
One accepts Axon Body cameras and Axon Flex cameras and controllers. Another accepts Axon Body
2 and Axon Fleet cameras, and the third is designed for Axon Flex 2 cameras and controllers.
(The 6-bay for Axon Flex 2 systems is not shown here.)
A bridge adapter is used to attach the core to a bay, and to attach individual bays to each other.
CAUTION! CONNECTOR DAMAGE
Be careful when removing a bridge adapter from a bay, as damage may occur if the bridge adapter is
removed unevenly from the bay. Bridge adapters must be pulled straight out and not angled when
removed.
A locking adapter is used to help fasten a core and bays together.
6-Bay for Axon Body 2 and Axon Fleet
Cameras
6-Bay for Axon Body Cameras and Axon Flex Systems
Bridge Adapter Front Bridge Adapter Back
Locking Adapter

Chapter 1: Introduction to the Axon Dock 3
TASER Axon Dock Installation Manual
Additional Materials
The package containing the Axon Dock also contains two Ethernet cables and an external power sup-
ply with an AC power cable.
Ethernet Cables Power Supply and Cable

4
Chapter2:AgencyNetworkConguration
Background
Axon on-ocer camera systems capture video and audio recordings. When the Axon user(s) nish
their shifts, the Axon system is docked into the Axon Dock. The dock uploads the content securely via
256-bit SSL to Evidence.com services. Using an agency account on the Evidence.com website, Axon
users can review the content, create clips, share evidence with other personnel in the organization,
and download videos.
Network Requirements
To get the dock up and running, you may need some assistance from your IT department.
Although the Axon docks are hardened against external intrusion, it is STRONGLY recommended for
maximum security that industry standard security policies be followed by placing the dock behind
your agency’s rewall.
CAUTION! NETWORK SECURITY
DO NOT place the dock directly on the Internet. The dock must be connected behind a rewall or
secure network.
FirewallConguration
The dock and Axon devices do not require any incoming data ports for regular operation. All dock
communications are outbound. All video and data les are transmitted securely using HTTPS (SSL)
and 256-bit AES encryption. For proper operation, the dock requires the following outbound rewall
ports:
1. Port 443 (TCP) opened for outgoing trac to your agency’s domain (e.g., youragency.evidence.
com). This is used by the dock to send video and data les to Evidence.com using the HTTPS pro-
tocol.
2. Port 53 (UDP) opened for access to DNS, if your network uses external (internet) DNS servers.
When using external DNS servers this is necessary for the dock to locate the servers for your evi-
dence.com account.
3. Port 80 (TCP) for time synchronization.
Once registered to your agency, the dock uses 1 of 2 methods to synchronize the clocks on the Axon
devices:
1. HTTP over port 80 (TCP) to synchronize time from youragency.evidence.com;

Chapter 2: Agency Network Conguration 5
TASER Axon Dock Installation Manual
2. HTTPS over port 443 (TCP) to synchronize time from youragency.evidence.com.
The dock requires only one of the above methods to be available. By default the dock uses Method #1
and requires port 80 be enabled for outbound access on the rewall. Method #2 is the most secure,
requiring no additional ports to be opened in a rewall. However, in certain rare circumstances the
HTTPS connection can fail if the clock on the dock is too far out of sync with the actual time. To enable
option two, you must select the “Require SSL For Initial Time Check” checkbox on the “Administration”
settings page.
Before being registered to your agency, the dock will perform time synchronization against “time.
evidence.com.”
The Axon system does not currently support HTTP/HTTPS Proxies. If the dock is placed on a network
where a proxy is used to access web sites, the IP assigned to the dock must be whitelisted. Depending
on the specic network setup, this may require a static or reserved DHCP IP. We recommend using a
DHCP reservation whenever possible to minimize conguration overhead.
Note: If you are using a version of Internet Explorer below 11.0, you will need to enable TLS 1.2. Follow
these steps:
1 In Internet Explorer, on the Tools menu, click Internet Options.
2 Click Advanced.
3 Click the TLS 1.2 check box.
IPAddressConguration
By default the dock uses standard DHCP to obtain an IP address from your agency network. If your
agency uses the 10.10.1.x IP address range for your internal department network this may conict
with the default IP Address used by the conguration port (10.10.1.1). In this case it is necessary to set
the dock’s conguration network address before connecting the dock to your network the rst time.
If you have any questions on setup, call TASER Customer Service at 1-800-978-2737.

6
Chapter 3: Axon Dock Installation
Introduction
Installing your Axon Dock consists of several steps, to be followed in order.
Step 1: Accept the Evidence.com Administrator Invitation
• Ensure that you know your user name, password, and agency domain name.
This email invitation will come from [email protected].
• If you do not accept the invitation, you will not be able to complete Axon Dock setup.
Step 2: Assemble the Dock
1 Take the dock out of the box and conrm that all pieces are present.
2 Connect your core to all bays you plan to use.
Notes:
• Do not attach more than 5 individual bays or one 6-bay to 1 core.
• You should hear a click when pushing the core, bays, and bridge adapters together. If the
Axon Dock assembly does not stay together, press the components together with more
force. The parts need to t ush together.
CAUTION! DATA AND POWER LOSS
Do not attach more than 5 individual bays to a core. The system will not provide power to
more than 5 individual bays. Axon cameras in any extra bays will not upload any data to Evi-
dence.com and Axon devices in any extra bays will not be recharged.
3 Turn the dock assembly over so the bottom is facing up.

Chapter 3: Axon Dock Installation 7
TASER Axon Dock Installation Manual
4 Press the locking adapter into place between the core and bay. The two prongs on each end of
the locking adapter should snap into place, helping to hold the core and bay together.
When properly installed, the locking adapter is ush in place with the core and bay.
5 Place the connected dock on a at surface, away from heat sources and direct sunlight.
See Chapter 4: Wall Mounting an Axon Dock for additional information on using the Wall
Mount.
6 Place the dock within reach of appropriate power and Ethernet connections.

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TASER Axon Dock Installation Manual
Step 3: Connect to the Network
The back of the Axon Dock core has 2 ports for Ethernet cables, the WAN and LAN ports.
Note: The USB port on the rear of the core is not currently functional. It is there for future applica-
tions.
1 Plug one of the Ethernet cables into the WAN port.
Reboot button
WAN (to Internet) LAN (to computer)
USB port
Power port

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TASER Axon Dock Installation Manual
2 Plug the other end of this Ethernet cable into an active Internet port, which connects to your
agency network.
3 Plug the other Ethernet cable into the LAN port.
4 Plug the other end of this Ethernet cable to your computer.
CAUTION! INSTALLATION
DO NOT connect the LAN port to the wall.
Step 4: Connect to Power
1 Connect the two segments of the power cord included with the dock.
2 Plug the power cord into the core.

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TASER Axon Dock Installation Manual
3 Connect the end other end of the power cord to a standard power outlet.
The green “POWER” LED on top of the core will light up when the dock is powered.
4 Give the dock several minutes to fully start.
The green “STATUS” LED on top of the core will light up when the dock has started.
Step 5: Connect to the Dock
1 Conrm that the computer connected to the dock does not have wireless Internet turned on.
2 Conrm that the computer connected to the dock is not connected to your network in any
other way. Ensure that there is no wireless connection enabled and no VPN (remote access)
software active on your computer.
3 Open a Web browser, such as Google Chrome or Mozilla Firefox.
Note: If you are using Internet Explorer, ensure that you are using version 8 or greater.
4 In the URL box, type 10.10.1.1 and press Enter.
5 In the Conguration Assistant dialog box, click OK.
Step 6: DeviceConguration
Complete the information for the Authentication Required dialog box:
1 In the User Name box, type admin.
2 In the Password box, type admin.
Click OK.
Note: TASER strongly recommends that you change the password at this time. Go to the Admin-
istration tab and enter your information, using the existing user name and password. In
the Password Change section, type the new password twice and click Save Changes.
CAUTION! POTENTIAL SYSTEM ACCESS LOSS
Ensure that you remember the password. It cannot be reset.

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TASER Axon Dock Installation Manual
Step 7: Administrator Login
1 In the Domain name box type your agency’s evidence.com domain name.
For example, in taser.evidence.com, “taser” is the domain name.
2 Type the admin user name and password that you previously created when you rst registered
with Evidence.com in the respective boxes.
3 Click Save Changes.
Step 8: Registration
The system will then report that it is “Registering the Dock,” then “Generating Security Tokens,” and
nally “Restarting the Dock.”
• Allow up to 2 minutes for the system to restart.
Once the system is ready, the page will refresh and display the message ”The Dock has already been
registered with Evidence.com.”

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TASER Axon Dock Installation Manual
Note: Do not click the Save Changes button. You are already registered when this message is dis-
played. Go to Step 9: Conrm Registration.
Step 9: ConrmRegistration
• Click Status on the top-left part of the screen.
There should be 6 green check marks on the left side of the screen. This dock is now registered.

13
Chapter 4: Wall Mounting an Axon Dock
Safety Instructions
Before mounting your Axon Dock:
1 Ensure that the area behind the wall where the dock will be located is clear of obstructions to
avoid damage to surroundings, pipes, or existing wiring.
2 Ensure that your cables meet all applicable building and re codes. For in-wall installation, most
require UL-rated wire labeled CL2 or CL3.
Tools and Materials
Tools Materials
Cable-wire tester/locator Wall Mount Kit
Level
Pencil
Power drill and bits
Screwdriver
Stud nder
Tape measure
Dimensions
The dimensions below show the mounting hole locations of the Wall Mount Bracket and the overall
size of the assembly with the dock attached. The power supply is designed to go behind the unit on
the horizontal shelf.

Chapter 4: Wall Mounting an Axon Dock 14
TASER Axon Dock Installation Manual
Dimensions for an Axon Dock with a 6-Bay for Axon Body Cameras and Axon Flex
Systems
Note: All dimensions are in inches (and centimeters).
Dimensions for an Axon Dock with a 6-Bay for Axon Body 2 and Axon Fleet Camer-
as
14.000 CTR TO CTR
7.375
CTR TO CTR
17.50
8.51
5.21
7.55
[35.6 cm]
[18.7 cm] [21.6 cm]
[19.2 cm]
[13.2 cm][44.5 cm]
7.375
CTR TO CTR
14.000 CTR TO CTR
17.50
8.51
ETHERNET
INPUT
POWER
INPUT
ALL DIMS SHOWN IN INCHES
7.24
5.21
AREA FOR POWER
SUPPLY MOUNTING
[35.6 cm]
[18.7 cm] [21.6 cm]
[44.5 cm]
[18.4 cm]
[13.2 cm]

Chapter 4: Wall Mounting an Axon Dock 15
TASER Axon Dock Installation Manual
Dimensions for an Axon Dock with a 6-Bay for Axon Flex 2 Systems
Note: All dimensions are in inches (and centimeters).
You can use the overall size of the wall mount bracket to determine the spacing and t between mul-
tiple assemblies. The power input and Ethernet input are also shown above.
Step 1: Preparation
1 Ensure that you have all necessary hardware and cables required to complete the installation.
2 Read all of the manufacturer’s installation instructions for both the dock and the Wall Mount
Bracket.
3 Decide if you will leave the cables showing or hide them in the wall behind your dock.
Step 2: Attach the Dock to the Wall Mount Bracket
1 Place your dock on the Wall Mount Bracket.
2 Align the holes of the core unit with the holes on the bracket.
3 Use the screws provided in the dock wall mount kit to attach and mount the core portion of the
dock to the bracket.
4 Use the screws, washers, and wing nuts to mount the opposite end bay portion to the bracket.
5 Put the screws through the furthest set of mounting holes in the bay (making sure the core and
bays are securely mated together).
6 As the screws come out the back of the bracket, attach the washers and add the wing nuts.
7 Conrm that the core and bay units are securely mated.
8 Finish tightening all of the screws.
Step 3: Identify Dock Placement
Determine the best wall location for mounting the dock.
1 Look for a location away from heat sources and direct sunlight that does not obstruct move-

Chapter 4: Wall Mounting an Axon Dock 16
TASER Axon Dock Installation Manual
ment.
2 Choose a location close to an electrical outlet and a network outlet (see Step 3: Connect to the
Network (Chapter 3) for a picture of an Internet port). Measure the length of the dock’s
power cord to be sure that it will reach.
Step 4: Attach the Wall Mount Bracket to the Wall (Stud mount)
Your Wall Mount Kit comes with hardware for mounting the bracket to a stud or mounting directly
into drywall. If you are going to install the bracket to drywall, go to Step 5: Attach the Wall Mount Brack-
et to the Wall (Drywall Mount).
Note: Use the longer screw for mounting the bracket into a stud.
1 Using a stud nder, mark the location of each stud’s center with a pencil.
2 Use a nail to conrm a stud has been located.
Note: Depending on the wall construction, you may not be able to mount both ends of the
Wall Mount Bracket into the stud.
3 Use the drywall anchors in the Wall Mount Kit for the other mounting locations if needed.
4 Position the Wall Mount Bracket on the wall and align the mounting keyhole in the left side of
the bracket with the center line of the stud.
5 Use a level to ensure the bracket is level before marking the holes.
6 Mark the center of the left side keyholes in the center of each wall stud.
7 Using a power drill, drill a pilot hole smaller than the screw diameter.
8 Install the screws into the stud until there is 1/8” (3.2 mm) of space between the bottom of the
screw head and the wall.
This will allow the bracket to be placed onto the screws and settle in the keyhole (the holes in
the bracket are shaped like keyholes to make it easier to adjust the mount’s position on the
wall).
9 Repeat steps 5–8for the other side of the mount bracket.
10 After the Wall Mount Bracket is positioned correctly, tighten all of the screws.
11 Go to Step 6: Connect the Cables.
Step 5: Attach the Wall Mount Bracket to the Wall (Drywall Mount)
Your Wall Mount Kit comes with hardware for mounting the bracket to a stud or mounting directly
into the drywall. If you are installing the bracket to a wall stud, go to Step 4: Attach the Wall Mount
Bracket to the Wall (Stud mount).
Note: Use the screw-in anchors and shorter screws for drywall installation.
1 Find the location where you want to mount the Wall Mount Bracket.
2 Locate the Wall Mount Bracket on the wall.
3 Use a level to ensure the bracket is level before marking the holes.
4 Mark the center of the four keyholes on the wall.

Chapter 4: Wall Mounting an Axon Dock 17
TASER Axon Dock Installation Manual
5 Remove the Wall Mount Bracket and screw in the drywall anchors in each location.
6 Screw in each of the screws until there is 1/8” (3.2 mm) of space between the bottom of the
screw head and the wall.
7 This will allow the bracket to be placed onto the screws and settle in the keyhole.
Step 6: Connect the Cables
1 There is space provided on the horizontal shelf to secure the power supply for the dock.
2 Position the power supply between the slots in the bracket and secure the power supply to the
bracket with the Velcro strap.
3 Route the barrel connector around the edge guard and plug the barrel connector into the pow-
er jack on the dock.
4 You can secure the cable in position with the attached zip tie and the associated slots in the
bracket.
5 Plug the power supply cable into a power strip or nearby AC outlet.
6 Plug the CAT 5e (or better) cable from your agency’s network data jack into the WAN port on
the dock.
7 You can secure the cable in position with the attached zip tie and the associated slots in the
bracket.

Chapter 4: Wall Mounting an Axon Dock 18
TASER Axon Dock Installation Manual
Removing the Locking Adapters
If it becomes necessary to separate the core from the 6-bay (or individual bay or bays), follow these
steps.
1 Remove any Axon devices from the bays.
2 Unplug all power and network cables from the core.
3 Insert a at-blade screwdriver into the locking adapter.
CAUTION! AVOID EQUIPMENT DAMAGE
Do not insert the screwdriver blade past the opening in the locking adapter.
4 Turn the screwdriver to lift the locking adapter.
5 Repeat steps 3–4 for the other side of the locking adapter.
Do not insert the screw-
driver blade past this point.