Bang & Olufsen BeoPlay A9 User manual

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BeoPlay A9 (2nd Generation) User Guide
Contents
Contact Details ............................................................................................................2!
Quick Setup Guide.......................................................................................................3!
How do I make connections and use the position switch on my BeoPlay A9?............4!
What can I use BeoMusic App for? .............................................................................6!
How do I set up my BeoPlay A9 for use with Spotify?................................................7!
How do I set up my BeoPlay A9 (2nd generation) for use with TuneIn/Deezer?.........8!
How do I use Spotify, TuneIn and Deezer with my BeoPlay A9 (2nd generation)?.....9!
The network button/indicator on my B&O PLAY music system flashes orange, what
can I do? ....................................................................................................................10!
I hear no sound when I start a source connected to the LINE IN socket on my
BeoPlay A9 (2nd generation), what can I do? ...........................................................12!
Can I use a computer to change settings on my BeoPlay A9?..................................13!
I cannot use Bluetooth on my BeoPlay A9 (2nd generation)/BeoSound Moment, what
can I do? ....................................................................................................................15!
I cannot see the AirPlay icon on my iOS device, what is wrong? ..............................17!
How do I pair BeoSound Essence Remote with my BeoPlay A9 (2nd generation)? .18!
The network indicator on my B&O PLAY music system is solid orange, what can I
do? .............................................................................................................................19!
How do I reset BeoPlay A9 (2nd generation) to factory settings? .............................20!
Why can I not set up BeoPlay A9 using my Apple USB cable?.................................21!
How do I set up BeoPlay A9 (2nd generation) for a new network? ...........................22!

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Contact Details
Bang & Olufsen of Canary Wharf
2 South Colonnade
London
E14 4PZ
020 7719 1234
[e-mail]
www.echo14.com
Click here for Canary Wharf Shop Map
Bang & Olufsen of Kingston
27 Fife Road
Kingston
KT1 1SB
020 8549 1223
[e-mail]
www.echo14.com
Click here for Kingston Shop Map

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BeoPlay A9 www.beoplay.com/a9/mkII/learnmore
11:11
11:11
Wi-Fi
Network Connections
Connections
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BeoPlay A9_XXXXX
Office
CONNECTED
SAVED
Wi-Fi networks Scanning...
Wi-Fi
Scan Wi-Fi Direct
In order to ensure that your products have the
latest features and improvements, automatic
system software updates are enabled by default,
and this is the recommended setting. Youmay
change this at any time in the UPDATE
PRODUCT SOFTWARE menu.
11:11
LEARN MORE
OK
PRODUCT VIEW
STATUS
NETWORK
UPDATE PRODUCT SOFTWARE
YOUR CONTENT
REMOTE CONTROLS
SETTINGS
WELCOME
11:11
PRODUCT VIEW
11:11
NETWORK
Please select the wireless network you would like
to connect to, then enter your password to set up
your product.
Product name
Network name (SSID)
Password
BeoPlay A9_XXXXXXXX
Home Network
APPLYCHANGES
SHOW ADVANCED SETTINGS
11:11
PRODUCT VIEW
NETWORK
Please select the wireless network you would like
to connect to, then enter your password to set up
your product.
Product name
Network name (SSID)
Password
BeoPlay A9_XXXXXXXX
Home Network
APPLYCHANGES
SHOW ADVANCED SETTINGS
11:11
PRODUCT VIEW
00:30
BeoSetup
NETWORK
Please select the wireless network you would like
to connect to, then enter your password to set up
your product.
Product name
Network name (SSID)
Password
BeoPlay A9_XXXXXXXX
Home Network
APPLYCHANGES
SHOW ADVANCED SETTINGS
11:11
PRODUCT VIEW
Bluetooth
Bluetooth
Settings
11:11
00:02
✓
www.beoplay.com/important_information
BeoMusic App
BeoMusic
BeoMusic
BeoMusic App
00:02
-
+
BeoSetup App
BeoSetup App
2
FREE
WALL
CORNER
POSITION
USB
LINE IN
RESET
ETHERNET
41 A
B
A
3
WALL
FREE
CORNER
FREE
WALL
CORNER
POSITION
USB
LINE IN
RESET
ETHERNET
5
01:00
iOS < 6.X
Quick Setup Guide
To get the full experience of your BeoPlay A9, we recommend to
use BeoMusic App and one or more of the following:
A TuneIn® account with your favourite radio stations
(www.tunein.com)
A Deezer® Premium+ subscription for music service with your
favourite music (www.deezer.com), or ...
... A Spotify® Premium account for music service with your
favourite music (www.spotify.com/connect)

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How do I make connections and use the position switch on
my BeoPlay A9?
Remove the socket panel cover on the back of your BeoPlay A9 to
access the connection panel and position switch.
Connections:
You can use the USB socket to connect your iOS device either
temporarily for wireless setup or for playback from the iOS device.
Use the Ethernet socket for a wired connection to your router.
The LINE-IN sockets are RCA-phono sockets and can be used for
connection of, for example, an MP3 player.

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Position switch:
When you place your BeoPlay A9, you must also set the position
switch correctly. The position switch influences the sound field
around the BeoPlay A9.
When you mount BeoPlay A9 on the wall bracket or place it closer
than 1 meter from a wall, you must set the position switch to
position WALL.
When you place BeoPlay A9 in a corner closer than 1 meter from
the walls, you must set the position switch to CORNER.
When BeoPlay A9 is placed more than 1 meter from walls, you
must set the position switch to FREE.

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What can I use BeoMusic App for?
Use BeoMuisc App for all compatible* devices:
To browse, search and play music from a mobile device, such as
an iPhone/iPad or Android, to your Bang & Olufsen /B&O PLAY
music system.
To browse and play music from a media server (Network Attached
Storage - NAS) to your Bang & Olufsen /B&O PLAY music system.
Use the ”now playing” function and basic control, available for all
sources. BeoMusic App opens up to the relevant context and gives
you immediate access to basic controls for all sound sources.
To browse and search in 70,000 global Internet radio stations and
play them on your Bang & Olufsen /B&O PLAY music system
(requires a TuneIn account).
To edit in your list of Internet radio stations
To select a source connected to the line-in socket of your Bang &
Olufsen/B&O PLAY music system.
To search and playback your Deezer content, if Deezer is
available for your Bang & Olufsen/ B&O PLAY music system
(requires a Deezer account).
*BeoMusic app is compatible with BeoSound Essence/BeoPlay A9
(2nd generation)/BeoSound Moment.

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How do I set up my BeoPlay A9 for use with Spotify?
First of all you must have a Spotify premium account. You can sign
up for a Spotify account via the Spotify webpages
(https://www.spotify.com/connect). Your Spotify app must contain
the ‘Spotify Connect’ feature, please consult the Spotify webpages
for availability and compatibility. Note that Spotify is not available
in all countries. Check the Spotify webpages.
Also make sure that BeoPlay A9 is updated with the latest
software. You can update software via the BeoSetup App or via
your PC/MAC. If you have a BeoPlay A9 (2nd generation),
automatic system software updates are enabled by default, and
this is the recommended setting. Software update may take a
while depending on your network connection.
To start playback on BeoPlay A9 from your Spotify account for the
first time:
Make sure that both your mobile device and Beoplay A9 are
connected to your home network
Launch the Spotify Connect app
Select the music you wish to listen to and select BeoPlay A9 as
the ‘speaker’ using the speaker icon in the app.
BeoPlay A9 incorporates Spotify software which is subject to 3rd
party licenses found here: www.spotify.com/connect/third-party-
licenses

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How do I set up my BeoPlay A9 (2nd generation) for use with
TuneIn/Deezer?
First of all you must have a TuneIn/Deezer account and then you
must enter the credentials in the BeoSetup App* to log into the
account on your BeoPlay A9. If you do not have a TuneIn/Deezer
account, you can sign up via the TuneIn/Deezer webpages:
TUNEIN: https://tunein.com/account/new/signup/
DEEZER: http://www.deezer.com
Note that TuneIn and Deezer may not be available on all markets.

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How do I use Spotify, TuneIn and Deezer with my BeoPlay A9
(2nd generation)?
First BeoPlay A9 must be set up for use with Spotify, TuneIn and
Deezer.
Once playback is started from Spotify, TuneIn or Deezer, you can
close the Spotify Connect app or your BeoMusic App and even
switch off your device and playback of the currently selected play
queue will continue to the end or until you mute or switch off
BeoPlay A9 or select a different source to play on BeoPlay A9.
However, operation of Spotify, TuneIn and Deezer, such as
stepping in tracks, must take place on the device with the Spotify
Connect app, your BeoMusic App or using the touch bar on
BeoPlay A9.
When the Spotify Connect app or your BeoMusic App is running
on the mobile device, you can transfer playback to BeoPlay A9
either by selecting the product in your app or by tapping the touch
bar on BeoPlay A9 shortly (for 1 second), the standby indicator will
flash white once as confirmation. It takes up to 5 seconds before
connection is established between your device and BeoPlay A9.
If Spotify, Deezer or TuneIn is muted, paused or the last played
source, you can ‘tap into’ the music source by tapping the touch
bar.

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The network button/indicator on my B&O PLAY music system
flashes orange, what can I do?
Your B&O PLAY music system is not connected to the network
and you must follow the procedure described below depending on
whether you use it with a wired or a wireless connection. As there
are many different types of networks and routers, you may have to
modify certain settings of your network or router in order to
connect your product.
To help you solve the problem, find below list of trouble shooting
tips for a wireless or wired connection.
If you use your B&O PLAY music system with a wireless
connection
Check your product …
Your music system must be updated with the latest software. See
the guide for your music system or relevant FAQs.
Make sure that your music system is within wireless range of the
router.
Allow the music system some time to receive an IP address.
Make sure your music system is set up correctly in your network.
See the guide for your music system.
If you change the setup of your music system from a wired
connection to a wireless connection, you must remove the
Ethernet cable. For Beolit 12/BeoPlay A8 you may also need to
switch the network button off and then on for your product to detect
the wireless network.
Check your network…
Make sure that your wireless network is switched on.
Make sure that you have entered the correct password for your
wireless network during setup.
A previously well-functioning setup may develop problems over
time as surroundings change. Check your Ethernet connection or
router. If the problem persists, contact your retailer.
Check your router…

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Note that some B&O PLAY music systems do not support the use
of special characters in network name and password. Therefore,
we recommend that the Network name (SSID) and password of
your network only contain characters from Aa-Zz and numbers
from 0-9.
Your B&O PLAY music system may only be compatible with 2.4
GHz (b/g). See the specifications for your product on
www.beoplay.com for more information.
If you use more routers/access points, you must bridge the
connection or use different SSID’s. Apple AirPort routers should
join existing network, if not given a different SSID.
If applicable, it may help to ‘enable Multicast’ and/or ‘disable IGMP
snooping/membership queries’ in the settings of your router.
If you use Airport Extreme/TimeCapsule, enable Guest network
and change from automatic channel selection to a fixed channel.
If you use your B&O PLAY music system with a wired connection
Make sure that the Ethernet cable is correctly plugged into your
music system and your router.
For Beolit 12/BeoPlay A8: If you have changed the setup of your
product from a wireless to a wired connection, you may need to
switch the network button off and then on, for your music system to
detect the cable.

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I hear no sound when I start a source connected to the LINE
IN socket on my BeoPlay A9 (2nd generation), what can I do?
If you have started the source connected to the LINE IN socket on
your BeoPlay A9 and no sound is heard in your BeoPlay A9
speaker, you may need to change the level for the line-in signal
using the BeoSetup App*.
In the SETTINGS menu, select the menu SENSITIVITY ON LINE-
IN to make settings for the sensitivity level on line-in. Which setting
to choose depends on the product connected. ‘High’ suits most
portable MP3 players. ‘Medium’ is for standard audio equipment
and computers. ‘Low’ is for DVD/BD players.
*You can also use a computer, see: Can I use a computer to
change settings on my BeoPlay A9?

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Can I use a computer to change settings on my BeoPlay A9?
Yes, you can use a computer, which is connected to the same
network as your BeoPlay A9. Note that you can also download the
dedicated BeoSetup App from App Store and Google Play, if you
want to change settings using your iOS or Android device.
Change settings using your MAC/PC:
Make sure that your computer and the music system are in the
same network.
Find BeoPlay A9 on your MAC/PC:
With Apple Safari ...
> Open the Apple Safari browser > Click the bookmark icon Image
on the left side of the browser > Click Bonjour and double-click on
'Product name_xxxxxxxx'*.
If you do not have Safari installed, you can download it here:
www.apple.com/safari. When Safari is installed, make sure that
‘Install Bonjour for Windows’ is selected.
When using Safari on a MAC, make sure that “Include Bonjour” is
selected for ‘Bookmarks bar’, ‘Bookmarks menu’ and ‘Collections’
in the preference menu for Safari (open Safari and select Safari ->
Preferences).
With Windows 8 …
>Point to the upper-right corner of the screen > move the mouse
pointer down and then click ‘Search’ > click ‘Apps’, enter File
Explorer in the search box and press Enter. Click ‘Network’ in the
left pane and double-click on ‘product name_ xxxxxxxx'*.
If you cannot see your B&O PLAY music system, you must turn on
sharing for the network you are connected to.
With Windows 7 ...
> Right-click on 'Start' and click 'Open Windows Explorer' > click
'Network' (in the left pane) and double-click on 'Product
name_xxxxxxxx'*.
If network discovery is disabled, you must enable it to be able to
see your B&O PLAY music system.
With Windows Vista ...

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> Right-click on 'Start' and click 'Explore' > click 'Network' (in the
left pane) and double-click on 'Product name_xxxxxxxx'*.
If network discovery is disabled, you must enable it to be able to
see your B&O PLAY music system.
Select between the different menus and follow on-screen
instructions.
* 'Product name' is the name of your B&O PLAY music system (for
example, BeoPlay A9). 'XXXXXXXX' corresponds to the serial
number of your product. If you have changed the name of your
music system, the name you have chosen is shown instead.
Important! You may not be able to use your workplace computer to
change settings on your B&O PLAY music system due to security
restrictions, including firewall settings and assignment of IP
addresses. Contact your network administrator for assistance.

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I cannot use Bluetooth on my BeoPlay A9 (2nd
generation)/BeoSound Moment, what can I do?
Below is a list of trouble shooting tips to help you solve the
problem with Bluetooth.
If you cannot pair your Bluetooth device with your music system,
try following:
Make sure that your music system is in pairing mode (product
indicator is flashing blue slowly).
Make sure that Bluetooth is activated on your device and that you
have selected BeoPlay A9/BeoSound Moment in the Bluetooth
device list on your device and the connection has been confirmed
by your device.
If you cannot connect your Bluetooth device to an already paired
music system, you must try following:
Make sure that Bluetooth is activated on your device and that you
have selected BeoPlay A9/BeoSound Moment in the Bluetooth
device list on your device and the connection has been confirmed
by your device.
If you have paired more than 8 devices, your BeoPlay
A9/BeoSound Moment automatically deletes the profile of the
device used less recently. However, BeoPlay A9/BeoSound
Moment may still appear in the Bluetooth device list on your device
but you will not be able to connect your device to BeoPlay
A9/BeoSound Moment until they have been paired again.
If you cannot stream from your Bluetooth device to your music
system, you must try following:
Make sure that Bluetooth is activated on your device and that you
have selected BeoPlay A9/BeoSound Moment in the Bluetooth
device list on your device and the connection has been confirmed
by your device.
Make sure that the device you want to hear music from is
connected to your music system and that music is playing.
Make sure that the volume on music system is turned up.
Turn up the volume on your Bluetooth device.
If above did not solve the problem, try following:

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Your device may be out of range. Move it closer to your music
system.
Switch off all other Bluetooth devices within range or disable their
Bluetooth functionality if possible.
Move your device away from other devices that generate
interference such as, cordless phones, microwave ovens or
wireless equipment.
Switch your Bluetooth device off and back on.
Switch your music system off and back on.

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I cannot see the AirPlay icon on my iOS device, what is
wrong?
If you cannot see the AirPlay icon on your iOS device, try the
following:
Make sure your iOS device is connected to the same network as
your Bang & Olufsen music system supporting AirPlay.
Make sure that both your iOS device and your music system are
within range of the same access point/router.
Make sure the app you are using to play back music supports
AirPlay.
With iOS 7, you need to swipe upwards to access the AirPlay icon
in Apple's own apps, such as Music and iTunes.
If the problem persists, reboot your iOS device and switch off your
music system, then switch it back on.
Some "old" access points/routers have problems with AirPlay, if
certain settings are used in the access point/router. Refer to the
manuals supplied with the access point/router for more
information.

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How do I pair BeoSound Essence Remote with my BeoPlay A9
(2nd generation)?
In order to pair BeoSound Essence Remote with your BeoPlay A9,
you must use the BeoSetup App or your computer*. Note that
wireless and Bluetooth streaming are interrupted during pairing.
Pair BeoSound Essence Remote using the BeoSetup App …
If you do not already have the app installed, download the
BeoSetup App from App Store or Google Play.
Make sure both your BeoPlay A9 and iOS/Android device are
connected to the same wireless network.
On your BeoSound Essence Remote, press the Sound button for
10 seconds.
Image
Open the BeoSetup App*.
Select BeoPlay A9 in PRODUCT VIEW.
Select the REMOTE CONTROLS menu and select the menu
PAIR.
Press ‘START PAIRING’.
When you hear a sound feedback from BeoPlay A9 and the
network indicator turns solid blue shortly, your BeoSound Essence
Remote is successfully paired with your BeoPlay A9. The sound
button on BeoSound Essence Remote is solid green for 5 seconds
as confirmation.
Now press ‘OK’ and close the app.

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The network indicator on my B&O PLAY music system is
solid orange, what can I do?
If the network indicator is solid orange, your B&O PLAY music
system is connected to your network but the signal is low. If you do
not experience problems, you can operate your product as usual.
If the sound drops out, you must move the product closer to your
router, until the network indicator becomes solid white. To ensure
the best wireless performance, your product must be updated with
the latest software.
Note that dropouts can also be caused by a poor signal from the
AirPlay® streaming device.
If the problem persists, you may consider the placement of your
wireless router. To be able to receive the strongest signal with the
least amount of interference, you must follow these guidelines:
Make sure that the wireless router is placed as close to the centre
of your house as possible to increase the strength of the wireless
signal throughout the house.
Position the wireless router off of the floor and away from walls
and large metal objects.
Your B&O PLAY music system may only be compatible with 2.4
GHz (b/g). See the specifications for your product on
www.beoplay.com for more information. This frequency is also
used by most microwaves and many cordless phones. Therefore,
your wireless signal might be temporarily interrupted, when you
use your microwave or cordless phone. The wireless signal can
also be interrupted if you have a wireless alarm system installed.

20
How do I reset BeoPlay A9 (2nd generation) to factory
settings?
If you want to remove all your personal settings, you can reset
BeoPlay A9 to factory settings, see below.
Make a factory reset ...
Remove the socket panel cover.
Insert a pin (for example a straightened paper clip) into the 'reset'
hole and keep it pressed in for 10 seconds until you hear a sound
feedback and the product status indicator flashes red shortly.
When the network indicator starts flashing white and then begins
to flash orange, BeoPlay A9 is ready to be set up in a wireless
network. If BeoPlay A9 has a wired connection to a network router,
the network indicator turns solid white.
All settings you have made to your BeoPlay A9 are reset, including
pairing with Bluetooth devices and BeoSound Essence Remotes.
Network settings are deleted and you must set up BeoPlay A9
again to connect it to a wireless network.