Bang & Olufsen BeoPlay V1-40 User manual

BeoPlay V1-40 MKII
Type 9505 – 9508
Service Manual - version 1.0
English
German, French, Italian, Spanish, Dutch, Japanese and Simplified Chinese
versions are available in the Retail System
This Service Manual must be returned
with the defective parts/back-up suitcase !
56.8
76.6 5.5

CONTENTS
Survey of modules ................................................................... 1.1
How to service ......................................................................... 1.2
Customer Service Menu ........................................................... 2.1
Repair tips ................................................................................ 3.1
LED indications ........................................................................ 3.3
Fault flow chart ........................................................................ 3.4
Survey of plugs, pins and test points ...................................... 3.17
Adjustments ............................................................................ 4.1
ServiceTool ............................................................................... 4.2
Final check after repair ............................................................. 4.4
Replacement of modules .......................................................... 5.1
Specification guidelines for service use ..................................... 6.1
Block diagram .......................................................................... 7.1
Wiring diagram ........................................................................ 7.3
Available parts ......................................................................... 8.1
Change log:
Ver. 1.0 ................................................................. Original release

Survey of modules 1.1
Survey of modules
PCB01 Video Engine
PCB04 Power Supply Unit
PCB35 ICEpower Amplifier
PCB49 Backlight LED Driver
PCB58 IR Receiver & Room Awareness
PCB81 Wireless circuit
LCD
T-CON
01
04
58
81
35 35
LCD
T-CON
49
Speaker box

1.2 How to service
How to service
Strategy
The product is to be serviced in the customer’s home.
The static-protective field service kit must always be used when the product is
disassembled or modules are being handled.
The repair involves replacement of the module(s) or LCD panel, which are supplied
in the Back-up suitcase (LCD screen not included).
Exchange modules must be returned for repair at Bang & Olufsen, Module Repair
Department.
Fault description must be made in the Retail Order System, Exchange Module.
ServiceTool is used for backup and restore of data, for loading PUC files, loading
LCD and driver data and when replacing the Video Engine the identification data
of the product. Furthermore, reports can be handled via the ServiceTool.
BeoPlay V1-40 can be serviced with service rods mounted.
Preparations before service
Fault explanation and demonstration
Before troubleshooting is initiated, let the customer demonstrate the fault, if
possible.
Error indications
See LED indications page 3.3.
Recommended tools for service
ESD-mat
Bang & Olufsen ServiceTool
Laptop
Beo4 (type 1710 or newer) and set in Mode 1
USB 2.0 Flash Drive for software update, PUC files and reports
Ethernet Cable (min. 3 m)
Picture quality test DVD, Integrated Living
Motorised screw driver incl. different torx bits
Box-spanner 4 mm
Extraction jig U.Fl. series
Protection sheet (7 pieces)
Service rods for BeoPlay V1
Product cover
White gloves
Shoe covers
Soft lint-free cloth

How to service 1.3
Handling and cleaning
Static electricity
Static electricity may damage the product.
Static-protective field service kit
A static-protective field service kit must always be used when the product is
disassembled or modules are being handled.
Follow the instructions in the guide and use the ESD-mat for both old and new
modules.
Please note:
When mains voltage on the product is required, remove the connection between
the product and the ESD-mat.
The chassis or modules must always be connected to the static-protective field
service kit or placed in an ESD-proof bag.
Symbol of safety components
When replacing components with this symbol, the same type has to be used, also
the same values for ohm and watt.
The new component is to be mounted in the same way as the replaced one.
Cleaning
Please refer to the chapter “Final check after repair”.
Transport and handling
The product must not be transported placed on the screen.
It is recommended to use the product cover when transporting the television.
The product cover can be ordered.
Service rods, service pins, protection sheet
Place the television lying on the LCD (front side) on an ESD-mat and dismount the
stand or bracket while replacing with service pins and service rods. See instructions
in chapter 5.
The protection sheets must be inserted as instructed to avoid scratching the
laquered surfaces.
Waste of Electrical and Electronic Equipment (WEEE)
Electrical and electronic equipment, parts and batteries marked with this symbol
must not be disposed of with normal household wastage; all electrical and
electronic equipment, parts and batteries must be collected and disposed of
separately.
Your Bang & Olufsen retailer will advise you of the correct way of disposal in your
country.
STATIC ELECTRICITY
MAY DESTROY THE
PRODUCT
ESD
ESD-Mat

1.4 How to service
Pin code
IMPORTANT! If you are prompted for a pin code the first time you switch on your
television, enter the pin code, provided by your retailer.
The product has a 4 digit pin code, of the user´s own choice, which must be
entered if the product has been disconnected from the mains for 15-30 min.
If the pin code is activated, and the product has been without mains for 15-30 min.,
the user will be asked to enter the 4 digit pin code when the product is switched on.
Before the product is handled in for service it is a good idea to ask the customer to
deactivate the pin code.
The pin code is activated when the product is shipped from Bang & Olufsen.
Refer to the user guide for further information.
Pin code active prior to service
If the pin code is not deactivated prior to service you must use the service code to
unlock the product.
Service code
The service code
- unlocks the product, but does not affect the pin code setting,
- gives you 12 hours service time.
Entering the Service code
- Enter the Service code: 1 1 1 1 1 (despite the field indicates 4 characters only).
Important notice concerning Service time
The service time is active as long as the product is connected to the mains,
including Standby.
To obtain maximum service time:
Only connect the product to the mains while you are performing actual service on
the product.
When the service time is expired, the product can only be unlocked by entering
the pin code or the Master code.
Activate the Pin code
Select the TV > SETUP > PIN CODE menu.
Select PIN CODE and select ON/OFF.
Select NEW PIN CODE to change pin code.
Enter the 4 digit pin code. Re-enter the code to confirm it and press the Centre
button.

How to service 1.5
Enter the pin code
If the pin code is activated and the product is disconnected from the mains for
more than 15-30 minutes, a PIN CODE menu appears as soon as the product is
switched on.
Enter the pin code, and the product starts again.
Note: The Service code can be entered here.
If the pin code is forgotten
If the pin code is forgotten the only way to unlock the product again is by entering
a 5 digit Master-code.
The Master-code is ordered by sending a request via the Retail System.
When the product prompts for a pin code, enter the MASTERCODE where the pin
code is prompted for and press the Centre button. This will deactivate the pin
code and reactivate the product.
Product locked by pin code
Note: see LED indications in page 3.3.
The product is locked by pin code when:
- The pin code is activated and the mains is disconnected for more than 15- 30
minutes.
- The product is unlocked when the pin code is entered.
- The pin code counter is set to 5 attempts within 3 hours.
When a wrong pin code has been entered 5 times within 3 hours, the television
cannot receive any commands for a period of 3 hours - being kept mains supplied.
After this period the pin code counter is reset.
The product must be in standby mode (i.e. mains supplied) to have the pin code
timer resat.

1.6

Customer Service Menu 2.1
Customer Service Menu
Customer Service Menu ................................................................... 2.2
SW VERSIONS .................................................................................. 2.2
PUC VERSIONS ................................................................................ 2.2
HW VERSIONS ................................................................................. 2.3
SETTINGS ......................................................................................... 2.3
PICTURE ADJUSTMENTS .................................................................. 2.4
SIGNAL INFORMATION .................................................................... 2.5
SOUND ADJUSTMENTS .................................................................... 2.5
BtB .................................................................................................. 2.5
REPORTING ...................................................................................... 2.5
Customer Service Menu (illustration) ................................................ 2.7

2.2 Customer Service Menu
Customer Service Menu
The Customer Service Menu gives the opportunity to customise and optimise
features in the product that normally require the aid from the dealer or service
centre.
It may also be used to give the Service Centre the basic information about the
product directly on screen and not by reading a label on the back of the product.
The Customer Service Menu provides the choices between different read outs,
adjustment possibilities or settings.
Settings marked in bold writing are factory default values.
Information about the type, item and serial number as well as the current option
setting and IR address are displayed at the bottom as greyed out lines. These
values cannot be changed via the menu.
An overview of the Customer Service Menu is seen on page 2.7.
Accessing Customer Service Menu
- Press the MENU button on the remote control to get into the ‘Setup Menu’, and
then press RED button and within 3 seconds press the Centre button.
How to exit Customer Service Menu
- Press BACK on Beo6/Beo4 (type 1710 or newer; set in Mode 1) to leave the
Customer Service Menu (just like the ordinary menu operation), and the product
returns to its normal state.
SW VERSIONS
This submenu shows the SW version for the different processors in the system.
These values are read-only and cannot be modied via the menu.
The SVN REVISION and BBE REVISION values identify the SW build in the product.
The ABOUT menu is showing a text string describing the Open Source licenses.
PUC VERSIONS
This submenu shows the versions for the different decoder les (although only for
those congured in the system). These values are read-only and cannot be
modied through the menu. If there are no PUC DEC les ashed in the product,
the PUC VER item is not accessible (dimmed out).
Devices congured on an HDMI Matrix are shown in a separate section.
Note: Always ensure to update the PUC tables to the newest version!

Customer Service Menu 2.3
HW VERSIONS
This submenu shows the HW version for the different circuit boards or modules in
the system. These values are read-only and cannot be modied through the menu.
The following options are presented under HW versions:
- Product variant
- Tuner variant
- Stand variant (not used)
- Video Engine board version
- Status display type
- Size and type of the Hard Disk (not used)
PRODUCT
Product variant denes in which device the hardware is used.
TUNER
Tuner variant is detected from the tuner/DVF type or e.g. factory setup. It will
show one of the variants from below list:
- DVB-T2/C
- DVB-T2/C/S2
- No Tuners
VIDEO ENGINE
HW version of the Video Engine.
DISPLAY
Display denes the type detected. If a hardware display is detected it will show
DOT MATRIX, and if no hardware display is present, it will show OSD.
SETTINGS
CLOCK
CLOCK ON/OFF: Factory setting is On. The de-activation of the clock only applies
to the HW clock and not if the clock is present via Internet or DVB.
Missing clock function will make software and PUC update impossible.
See Repair tips in chapter 3.
CLOCK TIMEOUT
CLOCK TIMEOUT sets the amount of seconds that should pass before the clock is
removed from the status display/screen. The default value is 10 seconds.
AUTO ST.BY 15 MIN.
AUTO ST.BY 15 MIN.: When the picture and sound signal for the actual selected
device (external sources only) has disappeared for more than 15 minutes, the
product will go into the lowest possible power mode, depending on other activities.
The screen and the speakers in the room will be turned Off.
If, however, this function reveals some disadvantages it is here possible to
deactivate this feature (Off). Default setting from factory is On.

2.4 Customer Service Menu
RESET TO DEFAULT
RESET TO DEFAULT: Leads to a submenu where to decide how much to reset. The
following options are presented in the submenu:
- RESET TO FACTORY SETTINGS
- RESET WEBMEDIA TO FACTORY SETTINGS
Survey of reset parameters:
- AV connectors are congured as NONE.
- Sound presets are congured to default (Volume preset, bass, treble and balance
are congured to default, loudness off, etc.).
- Video presets are congured to default (brightness, contrast and colour adjustments
are congured to default, light sense is set to On, etc.).
- Stored TV and Radio channels are deleted. (When re-tuning channels: DVB
channels must search for Full channel search and not Free channel search). (Not
relevant for types with non-activated tuners).
- First install menu will be shown next time the device is switched on.
- Menu language English.
- Stand programming is deleted and set to default. Not used.
- Option is reset to 2 (factory default setting; can be changed by the customer).
Not affected:
- Feature activation codes (if present).
- WEBMEDIA settings; unless you specically choose to reset the contents. (RESET
WEBMEDIA TO FACTORY SETTINGS)
RESET CI+ AUTHENTICATIONS
- RESET CI+ AUTHENTICATION: If experiencing problems with the CI+ Authentication,
the customer can be advised to reset CI+ data. When activating this menu line you
see: RESET ALL CI+ AUTHENTICATIONS Yes/No. Before conrming, a conrmation
text for this action should be shown as “Do you want to reset all CI+ authentication
information?”
PICTURE ADJUSTMENTS
WSS STATUS
WSS STATUS can be changed. WSS (Wide Screen Signalling) is used to describe
qualities of the signal content, and in particular to determine the aspect ratio of
the image. It can be DETECT ON, DETECT OFF or BROADCAST ONLY. When it is
DETECT OFF WSS detection is never used, and when it is set to broadcast only, it is
only used for the internal TV tuner, and not for external sources.
MAX.BACKLIGHT
Provides the possibilities for reducing and increasing the max. output of the backlight
to satisfy customers that either want to save more power or who are not satised
with the output of the white level (default value 180).

Customer Service Menu 2.5
SIGNAL INFORMATION
INPUT
- VFREQ is the vertical frequency in Hertz.
- HTOTAL is the total number of horizontal pixels including blanking period. (Not
present on internal sources).
- VTOTAL is the total number of vertical lines including blanking period. (Not present
on internal sources).
- RESOLUTION is the number of visible horizontal and vertical pixels. The letter
indicates if the signal is progressive or interlaced.
- HDCP denes whether the input signal has HDCP or not. (Not present on internal
sources).
- COLOUR SPACE is the input colour space (either ITU601, ITU709 or RGB).
- SIGNAL denes the input signal (possible values: Invalid, Internal, CVBS, RGB or
HDMI).
OUTPUT
- DISP ID gives a text identication of the type of screen.
- DISP RES tells the display pixel resolution.
- DRIVE RES tells the resolution sent to the display.
- DRIVE FREQ tells the driving frequency of the display.
- DRIVE HDCP not applicable.
SOUND ADJUSTMENTS
CHINA SOUND: Due to the fact that some especially Chinese broadcasters are
exceeding spec. with respect to degree of modulation, we have introduced a
limiter to avoid deteriorated sound. (Is set default to Off, unless you have chosen
China as country during your setup. In this case it must be automatically On).
BtB
BtB is a menu point bringing you to a submenu where you can activate/deactivate
the BtB functionality if and only if you are authorised to do so (Enterprise
authorized staff only).
REPORTING
Reporting provides the possibility to collect data from the product (i.e. syslog,
settings, database les, etc.) to be sent back to Bang & Olufsen for analysis, error
correction, quality improvement, etc. It is possible to choose between storing data
on a USB media or to send the data directly to Bang & Olufsen.
See Repair tips in chapter 3 regarding automatic reporting on a USB media.

2.6

Customer Service Menu 2.7 2.7 Customer Service Menu 2.7
Customer Service Menu
CUSTOMER SERVICE
SW VERSIONS
PUC VERSIONS
HW VERSIONS
SETTINGS
PICTURE ADJUSTMENTS
SIGNAL INFORMATION
SOUND ADJUSTMENTS
BtB
REPORTING
TYPE NO. 9503
ITEM NO. 1856122
SERIAL NO: 22761662
OPTION SETTING 2
IR ADDRESS 1
SW VERSION
SVN REVISION 25591
BBE REVISION 1.1.4dev
DVB STACK 2.2
FEP APP SW 1.08a
FEP BOOTLOADER 1.06a
FPGA PQ SW 12.24a
FPGA PQ HW 20.17a
FPGA PQ STATE Application mode
FPGA CI 5.08a
FPGA CI STATE Application mode
FPGA SND 3.03a
FRC SW 23 April, 2011
DSE APP SW 1.54a
DSE LIB SW 2190
SPLASH IMAGE VERSION 1.00d
CEFDK BIN VERSION 1.00i
CEFDK BOOT VERSION 0
ABOUT
PICTURE ADJUSTMENTS
WSS STATUS DETECT ON
BACKLIGHT DIMMING ON
MAX.BACKLIGHT 180
SIGNAL INFORMATION
INPUT:
VFREQ 29.97 Hz
HTOTAL 858
VTOTAL 525
RESOLUTION 720x480i
HDCP NOT POSSIBLE
COLOUR SPACE YCbCr BT601
SIGNAL CVBS
OUTPUT:
DISP ID hardcoded values
DISP RES 1920X1080p
DRIVE RES 1920X1080p
DRIVE FREQ 59.94 Hz
DRIVE HDCP NOT APPLICABLE
SETTINGS
CLOCK ON
CLOCK TIMEOUT 10 s
AUTO ST.BY 15 MIN. ON
RESET TO DEFAULT
RESET CI+ AUTHENTICATIONS
[ON /OFF]
[0 – 65535]
[ON / OFF]
[DETECT ON, DETECT OFF, BROADCAST ONLY]
[ON /OFF]
[0 - 255]
SOUND ADJUSTMENT
CHINA SOUND OFF
BtB
BtB OFF
REPORTING
UPLOAD REPORT TO:
TO THE INTERNET 1
TO USB
PUC VERSION
Sony PS3 RE-BL 2,00a
TViX M6600 HD 02,00a
CONNECTED TO HDMI MATRIX
Apple Remote 2,00a
Thomson SkyHD 2,00a
Samsung BLU-RAY Generic 2,00a
HW VERSION
PRODUCT BeoPlay-V1
TUNER DVB-T2/C/S2
VIDEO CB
DISPLAY OSD
CustomerServiceMenu BeoPlay V-1 2012-03-02
[ON / OFF]
[ON / OFF]
Enter the Customer Service Menu by
pressing:
Menu > SETUP and then press the
Red button and within 3 seconds press
the Centre button.
(Example)

2.8 2.8
2.8

Repair tips – LED indications – Fault ow chart 3.1
Repair tips
Check cables ...................................................................................... 3.2
Check for newest SW ......................................................................... 3.2
Backup ............................................................................................... 3.2
Restore ............................................................................................... 3.2
Synchronized clock for SW and PUC update........................................ 3.2
CA cards ............................................................................................. 3.2
BeoPlay V1 does not start up .............................................................. 3.3
LED indications
LED indications ................................................................................... 3.3
Fault ow chart
Cannot switch on ............................................................................... 3.4
No picture .......................................................................................... 3.4
No backlight ...................................................................................... 3.4
Other picture faults than no picture .................................................... 3.7
Room Awareness does not work ......................................................... 3.8
Cannot switch to standby ................................................................... 3.9
No sound output from internal speakers ........................................... 3.10
No sound from S/P-DIF source .......................................................... 3.12
No control of set-top box using PUC ................................................. 3.13
Wireless - no connection ................................................................... 3.14
CA card will not decode .................................................................. 3.15
Poor or missing function on BtB module, (Hotel Menu System) ......... 3.16
Survey of plugs, pins and test points ............................................... 3.17

3.2 Repair tips
Repair tips
Check cables
Always check all external cables as well as internal cables.
Check for newest SW
Always ensure to have the newest software version installed. This is done via
Internet: Menu > Setup > Service > Software update > Check for updates >
Automatic Download, via the ServiceTool.
The ServiceTool also includes noise and sound sources for testing as well as
colours, etc. for picture testing.
Backup
Always make a complete backup of the product by the help of the ServiceTool (see
under Repair > Chassis and follow the instructions) before starting the fault
nding activity.
Restore
Always make a complete restore of the product by the help of the ServiceTool (see
under Repair > Chassis and follow the instructions) after the fault nding activity.
Synchronized clock for SW and PUC update
If e.g. an internet service provider prohibits the connection to an NTP time server,
update of software and PUC tables via the Internet is not possible.
It is necessary to have access to an NTP server to access the BeoPortal from which
updates and PUC codes can be downloaded.
Connection to the NTP server can be checked by a PC connected to the same
network as the TV.
From the PC press Start, press RUN or place the cursor in the search eld and type
CMD and press Enter. In the cmd-dialog write:
ping time.bang-olufsen.com and press Enter.
If ping is successful, time and date in the TV is synchronized. Otherwise, let the TV
be connected to an antenna signal that will also synchronize the time and date.
To connection to the BeoPortal, in the cmd-dialog write:
ping beoportal.bang-olufsen.com and press Enter.
If ping is successful there is a connection to the BeoPortal.
Work around:
If no connection to the BeoPortal, instead load SW and/or PUC to a USB device
and connect this to the product.
CA cards
In case CA cards can not be decoded, it may be due to too many CA cards having
previously been decoded.
To remove decoded CA cards from the list: First: press MENU, SETUP, press RED
button and within 3 seconds press the Centre button.
Then press SETTINGS, and RESET CI+ AUTHENTICATIONS.

LED indications 3.3
BeoPlay V1 does not start up
To determine wether the PCB01, Video Engine is defective or not, it is possible to
disconnect all other module from PCB01, Video Engine, except PCB04, Power
Supply and then connect PCB01, Video engine to ServiceTool.
PCB04, Power Supply must be working correctly. (Check 5V and 12V).
Disconnect one, more or all modules connected to PCB01, Video Engine:
- P101 (PCB58, IR Receiver & Room Awareness)
- P142 (NTC)
- P130 and P131 (PCB35, ICEpower Amplier)
- P116 (PCB49, Backlight Driver)
- P120 and P121 (LCD)
If all plugs are disconnected (except for P103 from PCB04, Power Supply) and
PCB01, Video Engine is OK, ServiceTool is able to connect to PCB01, Video Engine
via RJ45 plug as described here:
- Connect the TV to the mains and after 10 seconds ‘Local Area Connection (-)
down’ changes to ‘Local Area Connection (169.254.xxx)-up’ in ServiceTool.
- Wait 25 seconds for Video Engine to complete the start-up and click ‘Connect’.
(If you try to connect sooner, the connection fails, and you have to reconnect).
- Video Engine is now ‘awake’ for about 90 seconds where connection/read out
from System info is possible before Video Engine automatically cuts the
connection to ServiceTool.
To make a new connection, rst disconnect from the mains for 40 seconds.
LED indications
LED indications
Indication Green Red
No errors - no timers programmed Off Off
Overheating (red/green LEDs are alternating) approx. 6
blinkings per 10 sec.
approx. 6
blinkings per 10 sec.
TV is cooling down in Standby (after overheating) ON
Theft protection ON, product has been disconnected from
mains for too long. Pin code required to switch ON the
product
approx. 6
blinkings per 10 sec.
Theft protection ON, PIN-code entry locked (not possible)
due to too many failed PIN attempts
approx. 13
blinkings per 10 sec.
SW fetched from portal. Product should not be
disconnected from mains
On
SW being burned into FLASH. Product should not be
disconnected from mains
Blinking 2 times
followed by ...
... approx. 6
blinkings per 10 sec.
until completed
Product is ON but no picture On
Option programming the producat 300 ms
Press Standby on remote control to verify that the product
is connected to mains 1 s

3.4 Fault ow chart
Hint:
Measurement plugs,
pins and test points;
see page 3.17-3.18
Fault symptom:
Cannot switch on
No picture
No backlight
Possible causes:
Remote Control
PCB58, IR Receiver & Room Aware.
PCB04, Power Supply Unit
PCB01, Video Engine
PCB35, ICEpower Amplifier
PCB49, Backlight Driver
LCD panel
Replace cable or
re-establish
connection
See LED indication
table page 3.3
Confirm voltage on PCB01, P103
pin 1, 3, 5 12V = +12V,
or alternatively PCB04, P18
pin 1, 3, 5 P12V = +12V
OK?
Disconnect product from mains.
Disconnect both cable(s) to PCB35, P1.
Connect to mains and switch product on.
Confirm voltage on PCB04, P18
pin 1, 3, 5 P12V = +12V OK?
*
Disconnect the product from mains.
Reconnect cable to PCB35, P1 (one at a time);
Connect to mains and switch the product on.
Confirm voltage in PCB35, P1 pin 4 = 12V.
OK?
*
When the ICEpower Amplifier is faulty the
behaviour of the measurement is that the
voltage will drop to <1 V and then slowly lower
to approx. 0.3V due to short circuit of the
PCB04 12 V supply
Press TV on remote control and look at the
standby light.
Is the green LED solid on or does it blink a
number of times?
Is remote control
OK?
Confirm voltages on PCB01, P101 pin 4
change from 5VDC to approx 3.8VDC when a
coloured button on the remote control is
pressed
OK?
Check cable
between PCB01,
P101 and PCB58, P1
OK?
Confirm voltages on
PCB01, P103 pin 17
PS_ON on
approx. = +5V
OK?
Replace PCB01,
Video Engine
Confirm voltage on
PCB01, P101 pin 3
5V_SB_F = +5V
OK?
Confirm voltage on
PCB01, P103 pin 7
5V_SB = +5V
OK?
Replace PCB01,
Video Engine
Replace remote
control
Check cable
connection
between PCB04,
P18 and PCB01,
P103 OK?
Replace cable or
re-establish
connection
No
Yes
Confirm that
PCB04, Pxxx has
mains voltage
OK?
Is LED
on TV front
Off?
Replace PCB04,
Power Supply Unit
Replace PCB58, IR
Receiver & Room
Awareness
Replace PCB35,
ICEpower Amplifier
that was latest
reconnected
Replace PCB04,
Power Sypply Unit
Replace cable or
re-establish
connection
Fault ow chart
See
page
3.5