Bang & Olufsen BeoPlay V1-40 User manual

BeoPlay V1-40 MKII
Type 9505 – 9508
Service Manual - version 1.0
English
German, French, Italian, Spanish, Dutch, Japanese and Simplified Chinese
versions are available in the Retail System
This Service Manual must be returned
with the defective parts/back-up suitcase !
56.8
76.6 5.5

CONTENTS
Survey of modules ................................................................... 1.1
How to service ......................................................................... 1.2
Customer Service Menu ........................................................... 2.1
Repair tips ................................................................................ 3.1
LED indications ........................................................................ 3.3
Fault flow chart ........................................................................ 3.4
Survey of plugs, pins and test points ...................................... 3.17
Adjustments ............................................................................ 4.1
ServiceTool ............................................................................... 4.2
Final check after repair ............................................................. 4.4
Replacement of modules .......................................................... 5.1
Specification guidelines for service use ..................................... 6.1
Block diagram .......................................................................... 7.1
Wiring diagram ........................................................................ 7.3
Available parts ......................................................................... 8.1
Change log:
Ver. 1.0 ................................................................. Original release

Survey of modules 1.1
Survey of modules
PCB01 Video Engine
PCB04 Power Supply Unit
PCB35 ICEpower Amplifier
PCB49 Backlight LED Driver
PCB58 IR Receiver & Room Awareness
PCB81 Wireless circuit
LCD
T-CON
01
04
58
81
35 35
LCD
T-CON
49
Speaker box

1.2 How to service
How to service
Strategy
The product is to be serviced in the customer’s home.
The static-protective field service kit must always be used when the product is
disassembled or modules are being handled.
The repair involves replacement of the module(s) or LCD panel, which are supplied
in the Back-up suitcase (LCD screen not included).
Exchange modules must be returned for repair at Bang & Olufsen, Module Repair
Department.
Fault description must be made in the Retail Order System, Exchange Module.
ServiceTool is used for backup and restore of data, for loading PUC files, loading
LCD and driver data and when replacing the Video Engine the identification data
of the product. Furthermore, reports can be handled via the ServiceTool.
BeoPlay V1-40 can be serviced with service rods mounted.
Preparations before service
Fault explanation and demonstration
Before troubleshooting is initiated, let the customer demonstrate the fault, if
possible.
Error indications
See LED indications page 3.3.
Recommended tools for service
ESD-mat
Bang & Olufsen ServiceTool
Laptop
Beo4 (type 1710 or newer) and set in Mode 1
USB 2.0 Flash Drive for software update, PUC files and reports
Ethernet Cable (min. 3 m)
Picture quality test DVD, Integrated Living
Motorised screw driver incl. different torx bits
Box-spanner 4 mm
Extraction jig U.Fl. series
Protection sheet (7 pieces)
Service rods for BeoPlay V1
Product cover
White gloves
Shoe covers
Soft lint-free cloth

How to service 1.3
Handling and cleaning
Static electricity
Static electricity may damage the product.
Static-protective field service kit
A static-protective field service kit must always be used when the product is
disassembled or modules are being handled.
Follow the instructions in the guide and use the ESD-mat for both old and new
modules.
Please note:
When mains voltage on the product is required, remove the connection between
the product and the ESD-mat.
The chassis or modules must always be connected to the static-protective field
service kit or placed in an ESD-proof bag.
Symbol of safety components
When replacing components with this symbol, the same type has to be used, also
the same values for ohm and watt.
The new component is to be mounted in the same way as the replaced one.
Cleaning
Please refer to the chapter “Final check after repair”.
Transport and handling
The product must not be transported placed on the screen.
It is recommended to use the product cover when transporting the television.
The product cover can be ordered.
Service rods, service pins, protection sheet
Place the television lying on the LCD (front side) on an ESD-mat and dismount the
stand or bracket while replacing with service pins and service rods. See instructions
in chapter 5.
The protection sheets must be inserted as instructed to avoid scratching the
laquered surfaces.
Waste of Electrical and Electronic Equipment (WEEE)
Electrical and electronic equipment, parts and batteries marked with this symbol
must not be disposed of with normal household wastage; all electrical and
electronic equipment, parts and batteries must be collected and disposed of
separately.
Your Bang & Olufsen retailer will advise you of the correct way of disposal in your
country.
STATIC ELECTRICITY
MAY DESTROY THE
PRODUCT
ESD
ESD-Mat

1.4 How to service
Pin code
IMPORTANT! If you are prompted for a pin code the first time you switch on your
television, enter the pin code, provided by your retailer.
The product has a 4 digit pin code, of the user´s own choice, which must be
entered if the product has been disconnected from the mains for 15-30 min.
If the pin code is activated, and the product has been without mains for 15-30 min.,
the user will be asked to enter the 4 digit pin code when the product is switched on.
Before the product is handled in for service it is a good idea to ask the customer to
deactivate the pin code.
The pin code is activated when the product is shipped from Bang & Olufsen.
Refer to the user guide for further information.
Pin code active prior to service
If the pin code is not deactivated prior to service you must use the service code to
unlock the product.
Service code
The service code
- unlocks the product, but does not affect the pin code setting,
- gives you 12 hours service time.
Entering the Service code
- Enter the Service code: 1 1 1 1 1 (despite the field indicates 4 characters only).
Important notice concerning Service time
The service time is active as long as the product is connected to the mains,
including Standby.
To obtain maximum service time:
Only connect the product to the mains while you are performing actual service on
the product.
When the service time is expired, the product can only be unlocked by entering
the pin code or the Master code.
Activate the Pin code
Select the TV > SETUP > PIN CODE menu.
Select PIN CODE and select ON/OFF.
Select NEW PIN CODE to change pin code.
Enter the 4 digit pin code. Re-enter the code to confirm it and press the Centre
button.

How to service 1.5
Enter the pin code
If the pin code is activated and the product is disconnected from the mains for
more than 15-30 minutes, a PIN CODE menu appears as soon as the product is
switched on.
Enter the pin code, and the product starts again.
Note: The Service code can be entered here.
If the pin code is forgotten
If the pin code is forgotten the only way to unlock the product again is by entering
a 5 digit Master-code.
The Master-code is ordered by sending a request via the Retail System.
When the product prompts for a pin code, enter the MASTERCODE where the pin
code is prompted for and press the Centre button. This will deactivate the pin
code and reactivate the product.
Product locked by pin code
Note: see LED indications in page 3.3.
The product is locked by pin code when:
- The pin code is activated and the mains is disconnected for more than 15- 30
minutes.
- The product is unlocked when the pin code is entered.
- The pin code counter is set to 5 attempts within 3 hours.
When a wrong pin code has been entered 5 times within 3 hours, the television
cannot receive any commands for a period of 3 hours - being kept mains supplied.
After this period the pin code counter is reset.
The product must be in standby mode (i.e. mains supplied) to have the pin code
timer resat.

1.6

Customer Service Menu 2.1
Customer Service Menu
Customer Service Menu ................................................................... 2.2
SW VERSIONS .................................................................................. 2.2
PUC VERSIONS ................................................................................ 2.2
HW VERSIONS ................................................................................. 2.3
SETTINGS ......................................................................................... 2.3
PICTURE ADJUSTMENTS .................................................................. 2.4
SIGNAL INFORMATION .................................................................... 2.5
SOUND ADJUSTMENTS .................................................................... 2.5
BtB .................................................................................................. 2.5
REPORTING ...................................................................................... 2.5
Customer Service Menu (illustration) ................................................ 2.7

2.2 Customer Service Menu
Customer Service Menu
The Customer Service Menu gives the opportunity to customise and optimise
features in the product that normally require the aid from the dealer or service
centre.
It may also be used to give the Service Centre the basic information about the
product directly on screen and not by reading a label on the back of the product.
The Customer Service Menu provides the choices between different read outs,
adjustment possibilities or settings.
Settings marked in bold writing are factory default values.
Information about the type, item and serial number as well as the current option
setting and IR address are displayed at the bottom as greyed out lines. These
values cannot be changed via the menu.
An overview of the Customer Service Menu is seen on page 2.7.
Accessing Customer Service Menu
- Press the MENU button on the remote control to get into the ‘Setup Menu’, and
then press RED button and within 3 seconds press the Centre button.
How to exit Customer Service Menu
- Press BACK on Beo6/Beo4 (type 1710 or newer; set in Mode 1) to leave the
Customer Service Menu (just like the ordinary menu operation), and the product
returns to its normal state.
SW VERSIONS
This submenu shows the SW version for the different processors in the system.
These values are read-only and cannot be modied via the menu.
The SVN REVISION and BBE REVISION values identify the SW build in the product.
The ABOUT menu is showing a text string describing the Open Source licenses.
PUC VERSIONS
This submenu shows the versions for the different decoder les (although only for
those congured in the system). These values are read-only and cannot be
modied through the menu. If there are no PUC DEC les ashed in the product,
the PUC VER item is not accessible (dimmed out).
Devices congured on an HDMI Matrix are shown in a separate section.
Note: Always ensure to update the PUC tables to the newest version!