Banner TCER User manual

219271 Rev A
Occupancy Solution Kit: Total Count Emitter-Receiver (TCER)
Setup Guide

2
Kit Contents
Not Included
1/4”-20 mounting fasteners
TL70 Wireless Indicator
includes bracket and power
supply
Receiver
includes D cell battery
and ISM radio
DXM Controller
Not shown above: Direct Select Operator
Interface
includes C battery
Power Supply
Tools Needed
Tape measure
Phillips screwdriver
Hand drill
Emitter
includes D cell battery

3
The Occupancy Solution Kit works by monitoring the number of people into and out of an area. User-defined alert levels trigger a red
indicator on the Operator Interface and Indicator Light to show that the area occupancy has been exceeded. Occupancy levels reset
automatically every night at 2 AM Central Time.
Total Count Emitter-Receiver (TCER) Solution Kits are preconfigured to monitor between one and four doors with the ability to scale up to
10 doors. The sensor pairs monitor people entering and exiting a single area and give a total count of people inside. The Operator Interface
displays the number of people in the area and allows for employee adjustments to the occupancy count. Indicator lights display if additional
people are allowed to enter the area or if they are required to wait until the occupancy level drops below a user-defined limit.
Multiple Count Emitter-Receiver (MCER) Solution Kits are available when a user requires individual door Occupancy Limits.
The DXM Controller sets the user-defined occupancy levels. The display shows the current occupancy level
and other system metrics.
The Occupancy Limit defines the area’s maximum capacity. The Occupancy Warning value defines a warning
level below the Occupancy Limit to indicate when the occupancy is close to the area’s capacity. Reaching the
Occupancy Warning value triggers faster reporting.
Set the Occupancy Warning value below the Occupancy Limit value.
Mount the DXM Controller in a secure location outside of any metal cabinets or enclosures.
The Emitter-Receiver Directional Sensor Pair detects whether a person
is entering or exiting the monitored area. The sensor pair comes with two
components: an emitter and a receiver with an internal radio. The receiver
has a radio icon on the cover and base of the sensor.
Mount the sensor pair according to Banner’s suggested mounting
instructions.
The Direct Select® Operator Interface displays the total count of people in the monitored
area.
The indicator is off when the occupancy level is below the warning limit. The indicator turns
yellow when the warning limit has been reached. The indicator turns red when the Occupancy
limit has been reached.
Use the (up) and (down) buttons to manually make corrections to the total count by
increasing and decreasing the count to reflect the actual occupancy level. The display may
take up to two seconds to update the manual adjusts. The (back) button resets the entire
system back to 0 occupancy.
The Operator Interface can be mounted near each monitored door or can be mounted or held
by an operator to actively monitor the occupancy level.
The Indicator Light alerts people when entering into the
area is allowed (green) and when entering is no longer
allowed (red).
An optional yellow segment can be added to display
the Occupancy Warning. See the accessories list for the
model number.
Mount the Indicator Light indoors when possible and
mount so that people entering the monitored area are able
to see the occupancy status.
How it Works
Occupancy monitoring is inherently subject to irregular human movement and the system cannot be guaranteed to detect with 100% accuracy in all cases.
Indicator Light bracket, model
LMB30LP (included with kit)
Emitter Receiver with Radio

4
Supply Power to the Emitter-Receiver Directional Sensor Pair and Mount to
the Bracket
The Directional Sensor Pair comes with two components: an emitter and a receiver with an internal radio.
Set Up Your Hardware
Supply power to all devices
The Occupancy Monitoring Kit arrives with all necessary power sources needed to get the system operating quickly. This
includes lithium batteries for the Directional Sensors and Direct Select Operator Interface, and a DC power supply for the DXM
Controller and TL70 Wireless Indicator Light.
1
Supply Power to the DXM Controller
Plug the power supply into the DXM Controller, aligning the keys in the connector, and
hand tighten. Plug the power supply into a power outlet using the appropriate regional wall
adapter.
3. If the Status LED does not automatically
begin flashing, turn on the Operator Interface
by pressing and holding and together
for five seconds or until the Status LED starts
flashing red.
4. Reassemble the Node and tighten the four
corner screws. Do not over-tighten.
Supply Power to the Direct Select Operator Interface
1. Unscrew the four corner screws with a
Phillips screwdriver and open the Operator
Interface.
2. Insert the 3.6 V lithium battery. Verify the
battery’s positive and negative terminals align
to the positive and negative terminals as
marked.
Caution: There is risk of damage if the
batteries are installed incorrectly.
Status LED
1. Unscrew the four corner
screws with a Phillips
screwdriver on the Receiver
and remove the cover.
The Receiver has an internal
radio with a radio icon on the
base and front cover.
4. Place the cover back on the Receiver and hand tighten
the four corner screws. Do not over-tighten.
5. Mount the supplied bracket to the Receiver. Place the L
bracket between the washer and the jam nut. Thread the
jam nut onto the base of the Receiver. Hand-tighten the
jam nut.
Repeat this process for the Emitter.
2. Insert the 3.6V lithium
D cell battery. Verify the
battery's positive and
negative terminals align to
the positive and negative
terminals as marked.
Caution: there is risk of
damage if the batteries are
installed incorrectly.
3. If the radio board
Status LED does not
automatically begin
flashing, turn on the
radio by pressing and
holding the button until it
begins flashing.
Verify the toggle switch
on the bottom of the
sensor is in the “ON”
position.
Radio
button
Status LED
Radio icon
Toggle
switch

5
2Mount the System Components
Mounting hardware is not included with the Occupancy Solution Kit. Banner recommends using ¼-20 mounting bolts, self
tapping screws, magnetic mounts, or hardware that is compatible with the mounting surface.
Do not mount any radios inside metal enclosures. Metal around the radios can reduce wireless signal strength.
Mount the Indicator Light indoors when
possible and mount so that people entering
the monitored area are able to see the
occupancy status.
Mount the indicator light using the supplied
bracket and ¼-20 mounting bolts, self
tapping screws, or optional magnetic
mounts listed at the end of this document.
Mount the DXM Controller in a secure
location, outside of any metal cabinets or
enclosures.
The DXM Controller has four mounting
holes. Use ¼-20 mounting bolts or self
tapping screws to secure the controller to
a rigid surface.
The Operator Interface can be mounted near each monitored door, in a central supervisory
location, or can be held by an employee to actively monitor the occupancy level.
Mount the Operator Interface to a rigid surface using the mounting holes and ¼-20 bolts,
self tapping screws, or optional magnetic mounts listed at the end of this document.
How you mount your sensor varies based on the application requirements. User-provided custom mounting fixtures may be
required in cases where the supplied brackets are not compatible with the installation location. Contact your local distributor or
Banner Engineering’s Technical Support team at 1-800-203-5616 for more options or refer to our Troubleshooting section on page
9.
When mounting the Directional Sensor Pair, Banner recommends the sensors be
mounted indoors when possible. The arrows on the face of the Emitter-Receiver Sensor
Pair must point towards the inside of the building/monitored area. Mount the sensors
using two 1/4”-20 mounting bolts, self tapping screws, or the optional magnetic brackets.
Use the side arrows on the Emitter and Receiver to mount the sensor in the correct
orientation.
When mounting the Directional Sensor Pair using the supplied brackets:
1. Mount the Emitter bracket to a rigid surface.
2. Mount the Receiver bracket at the same height as the Emitter bracket. Follow the
bracket assembly instructions on page 4 to re-assemble the Sensors to the bracket.
3. Align the Receiver by rotating the housing until it is perpendicular to the Emitter. Two
yellow alignment LEDs should begin to flash on the Receiver when it is aligned.
When mounting the Directional Sensor Pair using the sensor housing mounting holes:
1. Mount the Emitter against a flat surface using the two mounting holes.
2. Place the Receiver across from the Emitter and position it at the same height as the Emitter. Move
the Receiver horizontally until the two yellow Alignment LEDs begin to flash.
3. Secure the Receiver after it has been aligned to the Emitter.
2. Connect the power supply to the
Indicator Light, aligning the keys in the
connector. Hand tighten.
3. Connect the power supply into a
power outlet using the appropriate
regional wall adapter.
Supply Power to the TL70 Wireless Indicator Light and Mount to the Bracket
1. Position the Indicator Light on the
bracket so that the icons are facing
the desired orientation.
Secure with the supplied lock nut.
Hand tighten only.
Mounting Recommendations
• Mount the Directional Sensor Pair so that the sensor’s top is at a minimum height of 1.25 m (50 in) to avoid the potential for miscounts.
Mounting the sensor at a height below 1.25 m (50 in) may result in double counts by detecting arm or leg motion. The Directional
Sensor Pair may need to be mounted higher than 1.25 m (50 in) to avoid counting arm motion or people carrying or pushing objects.
• Mount the Emitter and Receiver less than 30 ft from each other for optimal performance.
Yellow alignment LED

6
L-type Doors
For occupancy monitoring in areas with an L-type door configuration, Banner
recommends mounting the devices on the inside of the door so that the door does
not block the sensors when it is opened.
Two mounting options are shown. Both mounting options are valid for this type of
installation and use the mounting holes on the sensor’s housing.
Avoid mounting the sensors in areas where people will stand and block the sensors.
Outward Opening Doors
For occupancy monitoring in areas with outward opening doors, Banner recommends
mounting the devices on the inside of the door as close as possible to the door.
The supplied L brackets can be mounted on the walls next to the door. If the door
enters into a hallway/corridor, the sensors can be mounted directly to the walls
without using the brackets.
Avoid mounting the sensors in areas where people will stand and block the sensors.
Inward Opening Doors
For occupancy monitoring in areas with inward opening doors, Banner recommends
mounting the devices on the inside of the door and far enough from the door that the
door does not block the sensor pair when opening.
The supplied bracket allows for sensor rotation for an angled mounting. The sensors
should be mounted to the supplied bracket on a fixed wall surface.
Avoid mounting the sensors in areas where people will stand and block the sensors.
Sliding Doors
For occupancy monitoring in areas with sliding doors, Banner recommends
mounting the devices on the inside of the door as close as possible to the door.
Avoid mounting the sensors in areas where people will stand and may block the
sensors.
This mounting option uses the supplied L bracket.
Disclaimer: Do not place in an area where the sensor pairs may be continually blocked by people or objects.
E
R
E
R
E
R
E
R
RE
Example Mounting Options
For all installation images,
R
refers to the Receiver and
E
refers to the Emitter.

7
Set Up the Warning and Alarm Settings Using
the DXM Controller Display
This Occupancy Solution Kit is designed to provide visual indication of capacity levels for monitored areas. The Occupancy
Limit indicates that the area has exceeded the capacity for people.
The indicator light alerts people attempting to enter that they need to wait until people have left the area before entering.
The Occupancy Warning setting is user-defined and indicates when the occupancy level is getting close to the Occupancy
Limit. The Occupancy Warning displays as a yellow flashing LED on the Operator interface and enables change of state
reporting, which updates the Total Count after every person enters instead of every minute (the default update rate).
Use the Controller’s LCD, button keys, and menu system to configure the warnings and alarms.
On the DXM Controller, use the arrow keys to select the Registers menu and press ENTER.
Highlight Occupancy Limit and press ENTER.
Enter your desired Occupancy Limit.
1. Using the up and down arrow buttons, select the first digit for the limit and press
ENTER to set the first digit.
2. Use the up and down arrows to set the second digit and press ENTER.
3. Repeat if you are adding a third digit.
4. Press ENTER once more to highlight SEND and press ENTER to confirm.
The screen should now display the entered Occupancy Limit.
Enter your desired Occupancy Warning.
1. Using the up and down arrows, select the first digit for the warning and press ENTER
to set the first digit.
2. Use the up and down arrows to set the second digit and press ENTER.
3. Repeat if you are adding a third digit.
4. Press ENTER once more to highlight SEND and press ENTER to confirm. Note: The
Occupancy Warning level must be set below the Occupancy Limit.
The screen should now display the entered Occupancy Warning.
Define Your Alert Levels
Additional system information is available on the DXM Controller’s display.
The installation and configuration of your Solution Kit is complete.

8
Troubleshooting
Problem Possible Causes / Solutions
Directional Counts are not changing Sensors may not be properly aligned. Verify the Receivers and Emitters are aligned and verify the
yellow alignment LEDs on the Receivers are flashing. If they are not flashing yellow, check if there are
obstructions between the Sensors and realign them.
Batteries may need to be replaced
Directional Count is opposite of expectation Directional Sensor Pair may be installed in the incorrect location. Verify the emitter and receiver are
installed in the correct orientation. The arrows on the covers should be pointing toward the inside of the
monitored area.
Sensors are double counting Sensors may not be mounted too low.
Adjust the sensor height to avoid shopping carts, arm motion, or leg motion that may trigger double
counts
Sensors missing directional counts or over
counting
People may be entering side-by-side, causing the sensors to view a single count instead of two people.
People stopping in the middle of the beam path may block others coming through and being counted.
If someone walks into the beam path without going through completely, stops, then turns around, the
person may not have been counted properly.
Recommend instructing people to walk through in a single file pattern and not to stop in front of the
sensor’s beam path.
Counts reset unexpectedly Pushing the back arrow on the Operator Interface clears all the counts, similar to the daily reset. To avoid
resetting the count, instruct your operators to not press the back arrow.
All counts reset overnight The DXM Controller is programmed to reset all counts at 2 AM Central (observing DST).
Contact your local distributor or Banner Engineering’s technical support team at 1-800-203-5616 for
assistance on changing the reset schedule.
Operator Interface no longer displays the
counts
After the DXM Controller is rebooted, a delay of 5 minutes may occur before counts are displayed.
The Operator Interface may not be communicating with the DXM Controller. Check the status LED above
the (check mark) button. If the status LED flashes red, change the positioning of the DXM Controller
or Operator Interface so that they are closer to each other (they should have a minimum separation
distance of 15 feet).
The status LED should flash green when the Operator Interface is communicating to the DXM Controller.
If the status LED does not begin to flash green, contact your local distributor or Banner Engineering’s
technical support team at 1-800-203-5616.
Sensor’s red LED is flashing Sensors are not communicating with the DXM Controller.
Change the positioning of the DXM Controller to improve radio signal. The status LEDs should flash green
when the Sensors are communicating to the DXM Controller. If the status LEDs do not begin to flash
green, contact your local distributor or Banner Engineering’s technical support team at 1-800-203-5616.
Wireless TL70 Indicator Light is not lighting up After the DXM Controller reboots or cycles power, a delay of up to five minutes may occur before the
indicators turn on.
The TL70 Wireless Indicator Light may not be communicating with the DXM Controller. Remove the light
module above the base by rotating the base counterclockwise and pulling it off of the segments, the lines
on the notches should align. Verify the internal status LED is flashing green. If the LED is flashing red,
change the positioning of the DXM Controller or TL70 Wireless Indicator Light so they are closer to each
other to improve communication.
The status LED should flash green when the Indicator Light is communicating to the DXM Controller. If the
status LEDs do not begin to flash green, contact your local distributor or Banner Engineering’s technical
support team at 1-800-203-5616.

9
Optional: Cloud Connectivity
Banner Engineering’s Occupancy Solution Kit offers a fast and easy way to gain access to the data and history of the occupancy at your
facility. The following section will show you how to configure your DXM Controller over Ethernet and quickly create your solution on the
Banner CDS platform. See your data on a default dashboard and create your own visual tools and reporting.
1
Connect the devices using the supplied cables
1. Plug the threaded end of the Ethernet cable to the DXM Controller. Aligning the pins and connect the quick disconnect
connector. Hand-tighten only.
2. Connect the RJ45 connector to a local area network device, such as a Wi-Fi router or network modem.
Network Configuration
The Occupancy Solution Kit can be connected to a network using either Static IP or Dynamic IP (DHCP). By default, the Occupancy
Solution Kit is configured to use DHCP. Use DHCP when connecting directly to a modem or router. Use a Static IP address if directed to by
your IT department.
Setting a Static IP Address
To define a specific IP address of your choosing:
1. On the DXM, use the arrows and move to the System Config menu. Press ENTER.
2. Use the arrow keys to select the Ethernet menu. Press ENTER.
3. Highlight the DHCP selection and press ENTER. Set DHCP to OFF.
4. The system will request a restart, press ENTER to confirm.
5. Follow steps 1 and 2 to enter the Ethernet menu. Use the arrow keys to select IP. Press ENTER.
6. Use the up and down arrows to change the IP address. Press ENTER to move to the next octet.
7. Press ENTER on the final octet to accept the changes.
8. Cycle power to the DXM1200. The changes are saved on the DXM1200 and the new IP address will be used.
Use the same procedures to set the subnet mask (SN) and default gateway (GW) to match your network requirements. Your IT department
can provide these settings if needed.
System Config to change the value
to accept
ENTER
BACK to return to the previous menu
↑↓
Ethernet DHCP Update DHCP Mode
IP:
SN:
GW:
Reset
Update IP Address
Update SN
Update GW Address
Resets Ethernet parameters
to xml defaults.
After making changes to the
Ethernet settings, restart the DXM.

10
2Banner Cloud Data Service
(Banner CDS)
Navigate to bannercds.com.
Enter Your Authorization Code
1. Register your account by going to the Sign Up menu.
2. Select Enter Authorization Code.
3. Enter the requested information. The authorization code is on the Banner Cloud
Authorization Code Insert included with the Occupancy Solution Kit.
3
Add a New Gateway
After launching the CDS webpage, the Gateways screen displays. Use the Gateways screen to add the DXM Controller to the
Cloud application and generate a Dashboard.
1. Click on (+New Gateway) in the top-right corner of the Gateways screen.
2. Set your Gateway Name and enter the DXM Serial #. The Serial Number can be found using the DXM Controller’s LCD. On the
DXM’s main menu, scroll to System Info and then press ENTER twice to view the seven-digit serial number at the bottom of the
information list.
3. Enter all seven digits into the DXM Serial # entry field on Banner CDS.
4. Verify that Configuration is set to Solutions and select Occupancy Total Count for the Kit Type. This allows the Banner CDS
application to automatically create Dashboard layouts and metrics for the solution. Click (Create).
The Banner CDS application creates a site for the system and begins searching for a data push from the DXM Controller. The Occupancy
Solution Kit is designed to push data once every five minutes to the Cloud.
The DXM Controller could take up to five minutes to complete recognition by the system.
Prepaid Cloud
Data Services
Authorization Code: ________________________________
Enter the authorization code at bannercds.com to activate
your data services.
CXXXXXXX