HYOSUNG MX-4000W User manual

MX-4000W
Operator Manual
Copyright2011 Nautilus Hyosung Inc. All right reserved

MX-4000W
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Revision Record
Date Version Page Description of Change
November 2011 1.0 All New Publication
6-5 Added “Packing Dimensions” in Chapter 6.
December 2011 1.1
6-6~14 Modified “6.2 System Installation” of chapter 6.

MX-4000W
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Table of Contents
1. Introduction
1.1 About MX-4000W ·················································································································1-2
1.2 Basic Features ·······················································································································1-2
1.3WhatisinthisManual ············································································································1-3
1.4 Terminologies ·························································································································1-3
1.5 Abbreviations of ATM ·············································································································1-4
2. Precautions for Safety (English)
2.1 Overview ································································································································2-2
2.2 Description of Precaution Symbols ························································································2-3
2. Précautions pour la sécurité (French)
2.1 Sommaire ································································································································2-2
2.2 Description des symboles de précaution ·················································································2-3
3. Hardware Specifications
3.1 Dimensions ····························································································································3-2
3.2 Component Locations ············································································································3-3
3.3LCD&CustomerKeypad ···································································································3-5
3.4 Cash Dispenser Unit ····························································································3-5
3.5 Receipt Printer ·······················································································································3-6
3.6 Magnetic Card Reader ·········································································································3-6
3.7 Main Control Board ················································································································3-6
3.8 Operating Environment ··········································································································3-7
4. Operating Instructions
4.1 Opening and Closing the Front Door ·····················································································4-2
4.2 Cash Dispenser ·····················································································································4-4
4.3 Receipt Printer ···················································································4-13

MX-4000W
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5. Operator Functions
5.1 Basic System Operation ········································································································5-3
5.2 Supervisor Menu ···························································································5-21
5.3 Settlement ···························································································5-25
5.4Journal ···························································································5-27
5.5Report ···························································································5-30
5.6 Diagnostics ···························································································5-39
5.7 Customer Setup ···························································································5-53
5.8 System Setup ···························································································5-98
5.9 Host Setup ························································································· 5-114
5.10 Transaction Setup ·························································································5-148
5.11SiteMap ·························································································5-151
5.12 Quick Replenish ·························································································5-151
5.13 Quick Configuration ·························································································5-154
6. Installation
6.1 Installation Information ································································································6-2
6.2 System Installation ·················································································································6-6
7. Appendix
7.1 Error Code Table ····················································································································7-2
7.2 Installation Guide ·································································································7-26
7.3 Transaction Screen Flow ···························································································7-37
7.4 Supported USB Memory and HUB ························································································7-91
7.5 Advertisement Image Update Guide ·······················································································7-93
7.6 Background Image Update Guide ·······················································································7-107
7.7 Weather Service Guide ·····································································································7-116
7.8 Anti Skimming Service (Warning against illegal trials to card reader) ····································7-117
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MX-4000W 1. Introduction
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Chapter 1. Introduction

MX-4000W 1. Introduction
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1. Introduction
1.1 About MX-4000W
The MX-4000W is a wall-mounted ATM and designed to meet the everyday demands of immediate
cash needs for individuals with a compact size to fit in virtually any place. This Automated Teller
Machine (ATM) is connected to a network processor to verify accounts and any other inquires through
the insertion of a customer’s card. The MX-4000W is easy to use, easy to service and is able to
support customer’s needs.
1.2 Basic Features
Important features of the model MX-4000W machine is highlighted in the following list:
Main Controller
CPU S5PC100 834MHz (ARM Cortex-A8)
SDRAM 256MB
Flash Memory 256MB
Memory
NV-RAM N/A
Operating System WinCE 6.0
Serial Ports 8 Ports
Communication MODEM & TCP/IP Selectable
Customer Display
Display Type 8” TFT Color LCD 800*600
Flicker 2 EA (High Bright LED)
Customer Input Method
Pin-Pad Plastic Key Cap EPP T-DES, PCI Certified
Function Key 4X2 NDC
Cash Dispenser
Number of cassettes 1 cassette
Denomination US $20
Maximum Dispense 20 Notes/1transaction
Cassette Capacity 60mm About 500 new notes
(US Dollar Brand New)
Reject Type About 20 notes

MX-4000W 1. Introduction
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Card Reader
Type DIP Type
Receipt Printer
Printing Type Direct Line Thermal
Printing Width 54mm
Paper Width Max. 60mm
Resolution 203dpi
Paper Setting Method Auto-Loading or Clamshell Type
Journal
Electronic Journal Supported
Safety
Locking Device Key Lock
Additional Function
Audio guidance Support
ADA Audio guidance Support
Access Type Front Access
Installation Wall Mount Type Table Top Option
1.3 What is in this manual
This MX-4000W Automated Teller Machine Manual contains all information needed for normal
operational use.
This manual contains Unit Specifications, ATM Opening & Closing Procedures, Operator Functions,
Customer Transactions, Error Recovery and etc.
Some of the information in this manual may differ according to the network processor to be connected.
1.4 Terminologies
In this document the terminology listed below is used as follows:
 Customer and consumer refer to any person who transacts business through the ATM.
 Device and unit refer to the standard and optional ATM equipment, such as monitors, card readers,
printers, and dispensers.
 Fascia refers to the entire front portion of the unit, including the portion where the customer
transacts business.
 Module refers to a plug-in device that can be serviced or replaced.

MX-4000W 1. Introduction
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 Note(s) and bill(s) refer to the individual documents loaded into and dispensed from the dispenser.
 Operator refers to a person who performs daily servicing and maintenance tasks, such as
replenishing supplies and diagnosing certain problems.
 Screen refers to the text appearing on the customer display.
 Servicing and maintenance refer to the operator tasks performed to keep the terminal operational.
1.5 Abbreviations of ATM
NO. Abbreviations Description
1 AD board Analog to Digital conversion board
2 ADA The American Disabilities Act
3 AP Application Program
4 Assy Assembly
5 BATT S/W Battery Switch
6 CAM Camera Unit
7 CDU Cash Dispenser Unit
8 CE Control Electronics
9 Earphone Jack Voice Converter for Visually Disabled Persons (ADA)
10 EMV Europay, Mastercard, Visa
11 EP Elementary Program
12 EPP Encryption PIN Pad
13 H/W Hardware
14 I/F Interface
15 ISO International Standard Organization
16 ISO 1 IATA (International Air Transaction Association)
17 ISO 2 ABA (American Banks Association)
18 ISO 3 MINTS(Mutual Institutions National Transfer Systems)
19 JPR Journal Printer
20 LCD Liquid Crystal Display
21 MCU Magnetic Card Unit
22 OPL Operation Panel for Customers to Operate
23 OSD board On Screen Display Board
24 P/S Power Supply
25 PIN Personal Identification Number

MX-4000W 1. Introduction
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NO. Abbreviations Description
26 PNC Panel Control Board
27 PTR Printer (mainly Receipt Printer)
28 S/W Switch
29 SIU Sensor and Indications Unit
30 SP Service Provider
31 SPR Slip Printer (Receipt Printer)
32 TTU Text Terminal Unit (OPL or SPL)
33 VFD Vacuum Fluorescent Display

MX-4000W 2. Precautions for Safety
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Chapter 2. Precautions for Safety (English)

MX-4000W 2. Precautions for Safety
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2. Precautions for Safety
2.1 Overview
Common Precaution for Safety
Precautions outlined this manual provide information on safe and
proper handling of the product. Non-compliance of the precautions
may result in injury or damage to the product.
This precaution symbol with sample term tells you safety warnings
during equipment handlings.
Please read the following instructions before operating equipment.
1. Operate equipment in the order outlined in this manual.
2. Follow precautions indicated in this manual, as well as the equipment itself.
Failure to properly address these precautions may lead to injury or damage to the product.
3. Avoid operations not addressed in this manual.
4. If you cannot remedy system problems using the methods outlined in this manual,
please refer to contact information listed in the manual.
5. Any change or modifications in construction of this device which are not expressly approved
by the party responsible for compliance could void the user’s authority to operate the equipment.
NOTE:
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case
the user will be required to correct the interference at his own expense.

MX-4000W 2. Precautions for Safety
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2.2 Description of Precaution Symbols
Symbol Description
Electrical Shock
•Donotremovecover.Onlyamaintenance engineer is allowed to open the cover.
• Do not touch. You may receive electric shock.
• Make sure to turn off the power when servicing the equipment.
High Temperature
• Do not touch the equipment when it is running.
• The equipment can get extremely hot and may cause a burn.
• Make sure to close the cover before running the equipment.
Be Careful when Moving
•Theequipmentisheavy.Makesureatleast2peopletoliftormovetheequipment.
• Do not attempt to move the equipment alone. You may be injured by dropping the
heavy equipment.
Fire Hazard
• Place the equipment in an area away from any combustible materials.
• The equipment may catch on fire from overheating or short circuit of the power supply
unit.
Disassembly
• Do not disassemble or modify the equipment unless you are a certified engineer.
• Contact the service center for maintenance, adjustments and repairs.
• Improper disassembly may cause fire or electrical shock.
Fall down
• Do not place the equipment where the floor cannot sustain the weight of the
equipment, or on slanted or unstable surface.
• Equipment may fall down and cause injury or damage.
Unplug the Equipment
• Stop using the equipment immediately if it smokes, emits an unusual smell, makes
abnormal sounds, or if liquids or other foreign materials enter the equipment.
• If the above-mentioned abnormalities occur, immediately turn off the power, unplug
the equipment and contact the service center.
• If you ignore these symptoms, the equipment may catch on fire or cause electric shock.

MX-4000W 2. Precautions for Safety
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CAUTION:
1. TO REDUCE THE RISK OF FIRE, USE ONLY No. 26 AWG OR LARGER
TELECOMMUNICATION LINE CORD
2. RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSED
OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS
3. FOR PLUGGABLE EQUIPMENT, THE SOCKET-OUTLET SHALL BE INSTALLED NEAR THE
EQUIPMENT AN SHALL BE EASILY ACCESSIBLE
4. THE EQUIPMENT IS TO BE SECURED TO THE BUILDING STRUCTURE BEFORE
OPERATION

MX-4000W 2. Précautions pour la sécurité
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Chapitre 2. Précautions pour la sécurité (French)

MX-4000W 2. Précautions pour la sécurité
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2. Précautions pour la sécurité
2.1 Sommaire
Précaution générale pour la sécurité
Précautions décrits de ce manuel fournissent des informations sur
une manipulation sûre et appropriée du produit. Le non-respect des
précautions peut causer des blessures ou endommager le produit.
Ce symbole de précaution avec le terme d’example vous indique
des consignes de sécurité lors de la manipulation de l'équipement.
Veuillez lire des instructions suivantes avant d'utiliser l'équipement
 Fonctionner l'équipement dans l'ordre indiqué dans ce manuel.
 Suivre les précautions indiquées dans ce manuel, ainsi que l'équipement lui-même.
Le défaut de traiter correctement de ces précautions peut entraîner des blessures ou endommager
le produit.
 Évitez des opérations non traitées dans ce manuel.
 Si vous ne pouvez pas résoudre des problèmes du système en utilisant des méthodes
décrites dans ce manuel, veuillez se référer aux informations de contact figurant dans le manuel, s’il
vous plaît.
 Certain changement ou des modifications dans la construction de ce dispositif qui ne sont
pas expressément approuvés par la partie responsable de la conformité pourraient annuler l'autorité
de l'utilisateur de faire fonctionner l'équipement.
REMAQUE:
Cet équipement a été testé et fondé pour se conformer aux limites pour un équipement numérique de
classe A, conformément à la partie 15 des règles FCC. Ces limites sont conçues pour fournir une
protection raisonnable contre des interférences nuisibles lorsque l'équipement est utilisé dans un
environnement commercial. Cet équipement génère, utilise et peut émettre des fréquences radios et,
s'il n'est pas installé et utilisé conformément aux instructions de ce manuel, peut causer des
interférences nuisibles aux communications radios.
Le fonctionnement de cet équipement dans une zone résidentielle est susceptible de provoquer des
interférences nuisibles dans le cas, l'utilisateur devra corriger ces interférences à ses propres frais.

MX-4000W 2. Précautions pour la sécurité
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2.2 Description des symboles de précaution
Symbole Description
Choc électrique
• Ne pas retirer le couvercle. Seul le technicien d'entretien est autorisé à ouvrir
le couvercle.
• Ne pas toucher. Vous pouvez avoir un choc électrique.
• Assurez-vous d'éteindre l'appareil lors de l'entretien de l'équipement.
À haute temperature
• Ne pas toucher l’équipement quand il est en marche.
• L’équipement peut devenir extrêmement chaud et peut provoquer une brûlure.
• Assurez-vous de fermer le couvercle avant de lancer l'équipement.
Soyez prudent lors du déplacement
• L'équipement est lourd. Assurez-vous d'au moins 2 personnes pour soulever ou
déplacer l'équipement
• N'essayez pas de déplacer l’équipement seul. Vous pouvez être blessés par la
chute de l'équipement lourd.
Risque d'incendie
• Placer l’équipement dans une zone éloignée de tous les matériaux combustibles.
• L'équipement peut s'enflammer de surchauffe ou de court-circuit de l'unité
d'alimentation.
Démontage
• Ne pas démonter ou de modifier l'équipement, sauf si vous êtes ingénieur certifié.
• Contacter le centre de service pour l'entretien, le réglage et la réparation.
• Le mauvais démontage peut provoquer un incendie ou un choc électrique.
Tomber
• Ne pas placer l'équipement dont le sol ne peut pas supporter le poids de
l'équipement, ou sur une surface inclinée ou instable.
• L'équipement peut tomber et provoquer des blessures ou des dommages.
Débrancher l'équipement
• Cessez d'utiliser l’équipement immédiatement si il fume, émet une odeur
inhabituelle, fait des bruits anormaux ou si des liquides ou d'autres matériaux
étrangers dans l'équipement.

MX-4000W 2. Précautions pour la sécurité
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Symbole Description
• Si les anomalies mentionnées ci-dessus se produisent, éteignez
immédiatement la puissance, débranchez l'appareil et contactez le centre de
service.
• Si vous ignorez ces symptômes, l’équipement peut prendre feu ou provoquer un
choc électrique.
AVERTISSEMENT :
1. POUR RÉDUIRE LES RISQUES D'INCENDIE, UTILISEZ UNIQUEMENT AWG n ° 26 OU LA
LIGNES DE TELECOMMUNICATION PLUS GROSSE
2. RISQUE D'EXPLOSION SI LA BATTERIE EST REMPLACEE PAR UN TYPE INCORRECT.
DISPOSER POUR UTILISATION DES BATTRIES SELON LES INSTRUCTIONS
3. POUR LES APPAREILS RACCORDES, LA PRISE DOIT ETRE INSTALLEE PRES
D’EQUIPEMENT POUR ÊTRE FACILEMENT ACCESSIBLE
4. L’EQUIPEMENT DOIT ETRE SECURISE A LA STRUCTURE DU BATIMENT AVANT
D'UTILISER

MX-4000W 3. Hardware Specifications
3- 1
Chapter 3. Hardware Specifications

MX-4000W 3. Hardware Specifications
3- 2
3. Hardware Specifications
3.1 Dimensions
Below figures show the overall physical dimensions of the MX-4000W.
NOTE: All the units in the dimension is mm and ( ) is inch scale.

MX-4000W 3. Hardware Specifications
3- 3
3.2 Component Locations
1 Liquid Crystal Display
(Customer Display)
2 Function Keys
3 Phone Jack (board)
4 Encryption Pin Pad
5 Key Lock
6 Push_End Button
7 Cash Dispenser Slot
8 Receipt Printer Slot
9 Card Reader Slot (Dip Type)
Customer Display
The customer display welcomes the consumer and provides instructions for performing transactions at
the terminal.
Function keypads
The function keypads are made up of four keys mounted on each side of the consumer display.
The customer selects from the choices shown on the consumer display and presses the
corresponding function key.
Encryption PIN Pad
During the transaction sequence, the ATM prompts the customer to use the customer keypad to enter
transaction information. The 16-key keypad uses a security module and encrypting PIN pad
technology to secure the information entered by the customer at the keypad.
Cash Dispenser Slot
When the customer requests cash, it is presented through the cash dispenser slot in the fascia.
Receipt Printer Slot
After the customer uses the ATM, the receipt printer prints the transaction information on a form. The
ATM presents the form through the receipt printer slot on the upper fascia.
Card Reader Slot
The consumer inserts (to begin transactions) and removes a card from the card reader slot.