HYOSUNG 1800CE User manual

Hyosung 1800CE

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NH-1800CE
Revision Record
Date Page Version Description of Change
November
2007 All 1.0 New Publication
January 2008 Chapter
2,5,6,7 1.1
- Modifying pictures of the Chapter 5,6,7
(5-2, 12, 13, 15, and 6-2, 50, 86, 87, and 7-48, 49,
52, 54)
- Updating “Description of Precaution Symbols” in
Chapter2.
April 2008 Chapter 6 1.2 - Updating “Error Code Table” in Chapter 6.
(Addition of error code : 2000500, D00C100, D00C200,
D410000, D410100)
July 2008 Chapter
6, 7
1.3 - Updating screen and description for each menu and its
sub menus in Chapter 6.
- Updating error codes in Chapter 7.
March 2009 Chapter 7 1.4 - Updating error codes in Chapter 7.

NH-1800CE
Table of Contents
1. Introduction
1.1 About NH-1800CE ······························································································1-2
1.2 Features ···············································································································1-2
1.3 What is in this Manual ·························································································1-3
2. Precautions for Safety
2.1 Overview ··············································································································2-2
2.2 Description of Precaution Symbols ···································································2-3
3. Hardware Specifications
3.1 Dimensions ··········································································································3-2
3.2 Component Locations ························································································3-3
3.3 LCD & Customer Keypad ····················································································3-4
3.4 Cash Dispenser Unit ····················································································3-5
3.5 Receipt Printer ·····································································································3-6
3.6 Magnetic Card Reader ·······················································································3-7
3.7 Main Control Board ·····························································································3-8
3.8 Operating Environment ······················································································3-9
4. Installation
4.1 Installation Requirements and Necessary Tools ············································4-2
4.2 Unpacking ··········································································································4-4
4.3 Physical Installation ·························································································4-5
4.4 Hardware Installation ·························································································4-8
5. Operating Instructions
5.1 Opening and Closing the Door ···········································································5-2
5.2 Replenishing the Cash Cassette ········································································5-9
5.3 Emptying the Reject Bin ···········································································5-12
5.4 How to Clear Jam ···········································································5-13
5.5 Loading the Receipt Paper ············································································5-15
5.6 How to clear a Receipt Jam ···························································5-18

NH-1800CE
6. Operator Functions
6.1 Password for entering Supervisor Mode ····························································6-2
6.2 Supervisor Menu
6.3 Replenish
6.4 Configure
6.5 Journal
6.6 Diagnostics
6.7 Report
6.8 RCOPY (Remote Copy)
6.9 Key Management
6.10 Software Installation
7. Appendix
A. Summary of Specification
B. Bill Conditions
C. Receipt Paper Specifications
D. Magnetic Card Specifications
E. Error Code Table
F. Installation Guide
G. Transaction Screen Flow
····················································································6-7
··················································································6-10
··················································································6-13
··················································································6-46
··················································································6-49
··················································································6-62
··················································································6-65
··················································································6-67
··················································································6-80
·············································································7-2
············································································7-4
·············································································7-9
··········································································7-12
··········································································7-13
···········································································7-43
···········································································7-63
H. Supported USB Memory and Hub ·····································································7-70

NH-1800CE 1.Introduction
Chapter 1. Introduction
1-1

NH-1800CE 1.Introduction
1. Introduction
1.1 About the NH-1800CE
The NH-1800CE is designed to meet the everyday demands of immediate cash needs for
individuals with a compact size to fit in virtually any place. This Automated Teller Machine
(ATM) is connected to a network processor to verify accounts and any other inquires through
the insertion of a customer’s card. The NH-1800CE is easy to use, easy to service and is able to
support customer’s needs.
1.2 Features
H/W Features
Electronic combination Lock
Mechanical, Combo, Cencon lock Options
8 inch wide TFT LCD
800 600 Resolution of back-lit LCD
Support LAN (TCP/IP) communication (Dial up modem optional)
2,000 new bills capacity for one cassette (NZ $20)
⇒Support up to 6,000 new bills for three cassette (Optional)
DIP type magnetic card reader / Support IC card (EMV Level-1 Ready)
Thermal line receipt printer Semi-Automatic paper load
Modular design for easy maintenance
UL 291 Business hour listed safe compliance
Functional Features
Electronic journal with up to 2,000 transactions of capacity , up/down loading supported
Supports English, Spanish, French, Korean and Japanese
Detailed average history report feature
Quick setup feature
Advertisement feature for store promotion
Error code description for easy to service
1-2

NH-1800CE 1.Introduction
1.3 What is in this manual
This NH-1800CE Automated Teller Machine Manual contains all information needed for normal
operational use.
This manual contains Unit Specifications, ATM Opening & Closing Procedures, Operator
Functions, Customer Transactions, Error Recovery and etc.
Some of the information in this manual may differ according to the network processor to be
connected.
1-3

NH-1800CE 2.PrecautionsforSafety
Chapter 2. Precautions for Safety
2-1

NH-1800CE 2.PrecautionsforSafety
2. Precautions for Safety
2.1 Overview
Common Precaution for Safety
Precautions outlined this manual provide information on safe and
proper handling of the product. Non-compliance of the precautions
may result in injury or damage to the product.
This precaution symbol with sample term tells you safety warnings
during equipment handlings.
Please read the following instructions before operating equipment.
Operate equipment in the order outlined in this manual.
Follow precautions indicated in this manual, as well as the equipment itself.
Failure to properly address these precautions may lead to injury or damage to
the product.
Avoid operations not addressed in this manual.
If you cannot remedy system problems using the methods outlined in this manual,
please refer to contact information listed in the manual.
2-2

NH-1800CE 2.PrecautionsforSafety
2.2 Description of Precaution Symbols
Symbol Description
Electrical Shock
• Do not remove cover. Only a maintenance engineer is allowed to
open the cover.
• Do not touch. You may receive electric shock.
• Make sure to turn off the power when servicing the equipment.
High Temperature
• Do not touch the equipment when it is running.
• The equipment can get extremely hot and may cause a burn.
• Make sure to close the cover before running the equipment.
Be Careful when Moving
• The equipment is heavy. Make sure at least 2 people to lift or move
the equipment.
• Do not attempt to move the equipment alone. You may be injured by
dropping the heavy equipment.
Fire Hazard
• Place the equipment in an area away from any combustible materials.
• The equipment may catch on fire from overheating or short circuit of
the power supply unit.
Disassembly
• Do not disassemble or modify the equipment unless you are a
certified engineer.
• Contact the service center for maintenance, adjustments and repairs.
• Improper disassembly may cause fire or electrical shock.
Fall down
• Do not place the equipment where the floor cannot sustain the weight
of the equipment, or on slanted or unstable surface.
• Equipment may fall down and cause injury or damage.
2-3

NH-1800CE 2.PrecautionsforSafety
Symbol Description
Unplug the Equipment
• Stop using the equipment immediately if it smokes, emits an unusual
smell, makes abnormal sounds, or if liquids or other foreign materials
enter the equipment.
• If the above-mentioned abnormalities occur, immediately turn off the
power, unplug the equipment and contact the service center.
• If you ignore these symptoms, the equipment may catch on fire or
cause electric shock.
CAUTION!!
1. TO REDUCE THE RISK OF FIRE, USE ONLY No. 26 AWG OR LARGER
TELECOMMUNICATION LINE CORD
2. RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE. DISPOSED
OF USED BATTERIES ACCORDING TO THE INSTRUCTIONS
3. FOR PLUGGABLE EQUIPMENT, THE SOCKET-OUTLET SHALL BE INSTALLED NEAR THE
EQUIPMENT AN SHALL BE EASILY ACCESSIBLE
4. THE EQUIPMENT IS TO BE SECURED TO THE BUILDING STRUCTURE BEFORE
OPERATION
2-4

NH-1800CE 3.HardwareSpecifications
Chapter 3. Hardware Specifications
3-1

NH-1800CE 3.HardwareSpecifications
3. Hardware Specifications
3.1 Dimensions
Width x Length x Height : 410 x 580 x 1304 (mm)
Fig. 3.1 NH-1800CE Dimension
3-2

NH-1800CE 3.HardwareSpecifications
3.2 Component Locations
Customer Display
(8”TFT LCD)
Optional Panel
4 X 2 Function Key
(Not Defined)
EMV Level-1
DIP MCU
Voice Guidance
Jack (Option)
Cash Dispenser
Fig. 3.2 Component Location
3-3

NH-1800CE 3.HardwareSpecifications
3.3 LCD & Customer Keypad
Fig 3.3 LCD & Customer Keypad
LCD
Screen Size : 8.0 
Wide TFT Color
Resolution : 800 600 pixels
Keypad
10 Alphanumeric ,,4, CANCEL, CLEAR, ENTER, BLANK Keypads
8 Function Keys
Each Keypads has integral raised Braille symbols
3-4

NH-1800CE 3.HardwareSpecifications
3.4 Cash Dispenser Unit
1-Casstte Cash Dispenser 3-Cassette Cash Dispnesr
Fig. 3.4 Cash Dispensing Unit
Cash Dispensing Unit
• Manual shutter (Tray type)
• Dispensing speed: 4 notes/second
• Support 1 cassette / up to 3 cassettes (optional)
• Capacity of 2,000 notes (Based on new bills)
• Capacity of 6,000 (Based on new bills)
• Reject bin with capacity of 200 notes
• Method of reject: note by note rejection
• Low level cassette detection
• Two notes detection function
• Supporting New Zealand Dollar and various currencies
3-5

NH-1800CE 3.HardwareSpecifications
3.5 Receipt Printer
Fig. 3.6 Receipt Printer
Receipt Printer
3" Thermal line printer with cutter
100mm/sec Printing Speed
Semi-Automatic roll paper setting
Support graphics / Bar Code printing
See Appendix C : RECEIPT PAPER SEPECIFICATIONS
3-6

NH-1800CE 3.HardwareSpecifications
3.6 Magnetic Card Reader
Fig. 3.7 Magnetic Card Reader
Magnetic Card Reader
Dip type Card Reader (ISO Track 1 & 2 Read)
IC CARD Supporting / EMV Ready
Readable ejection speed : 6 inches ~ 39.3 inches/second
MTBF : 1 million passes
See Appendix D : MAGNETIC CARD SPECIFICATIONS
☞MTBF : Mean Time Between Failures
3-7

NH-1800CE 3.HardwareSpecifications
3.7 Main Control Board
Fig. 3.8 Main Control Board
CPU : X-Scale PXA270 520MHz
Memory : SDRAM (64MB), Flash Memory (64 MB) , NV-RAM : 512 KB
Operating system : Windows CE
Serial ports : 7 Ports
Host Communication : LAN (TCP/IP)
USB Ports : 2 Ports
3-8