
5
Bath Co Warranty
General Warranty Statement
Bath Co (Smail & Co) warrants that in the manufacture
of its Bath Co products only high quality workmanship
and materials have been used. The following warranty
applies to Bath Co products supplied to customers in
New Zealand, for use in residential installations only.
Subject to the warranty conditions, in addition to any
other right or remedy that the purchaser may have
under any relevant consumer protection legislation,
Bath Co undertakes to either repair or replace (at its
discretion) any Bath Co product if that product contains
a material defect with either materials or workmanship
which arose in the course of manufacture.
Residential Warranty
• In relation to the following products bathroom
vanities, basins, tops, baths, toilets, showers,
tap wares a 5-year warranty applies from date of
purchase.
• In relation to the following products shower hoses,
shower heads, cartridges, mirrors, cistern fittings,
wastes, toilet seats, electrical, face plates, washers,
valves and shower seals a 1-year warranty applies
from date of purchase.
• In relation to the following products in-wall cisterns
(excluding items listed above) a 15-year warranty
applies from date of purchase.
Commercial Warranty
In relation to any Bath Co products installed in a
commercial situation a 12 month warranty applies
from the date of purchase. Commercial situations
are defined as public wash rooms, public buildings,
schools, sports centres, gymnasium, hospitals, motels,
hotels and retirement villages.
Warranty Conditions
Bath Co’s domestic/residential warranty and
commercial warranty is subject to the following
conditions:
1. Proof of purchase (such as invoice or receipt) must
be provided by the initial purchaser. This warranty is
not transferable.
2. All Bath Co installation instructions must have
been strictly followed and the product must have
been installed in accordance with the relevant
New Zealand Building/Plumbing Codes by a certified
building or plumbing practitioner (as appropriate for
the product).
3. The product must not have been subject to
excessive wear and tear. The warranty only covers
normal use and typical wear and tear.
4. The product must not have been tampered with or
repaired in any way other than in accordance with
this warranty.
5. The product must not have been damaged by
misuse, accident or neglect, including water
damage, sunlight, excessive water temperature,
humidity, direct lighting or other adverse
environmental conditions.
6. Harsh detergents or abrasive cleaners must not
have been used on the product and the product
must be cleaned in accordance with the
recommended cleaning methods.
7. All warranty covered repair work is to be performed
by Bath Co but Bath Co shall not be responsible for
the cost of removal or installation of the product.
8. Bath Co shall make the final determination on any
issue or uncertainty regarding the application of
this warranty.
9. If you acquired the Bath Co product in trade (or
some other exception exists under the Consumer
Guarantees Act 1993 (the Act) then the Act shall
not apply.
10. Water temperature must not exceed 55°C.
If the above conditions are not met, the warranty
will be null and void.
Bath Co shall not be liable to the purchaser for any
loss, damage (direct, indirect or consequential), cost or
expense incurred by the purchaser (including, without
limitation, any damage to other products and/or labour
costs incurred in the installation, repair or replacement
of the product) other than in accordance with the above
warranty, under any relevant consumer protection
legislation or as consented in writing by Bath Co in
advance of the cost being incurred.
NB: If we visit to investigate or repair the product
complaint and find that it is not a product fault, we may
charge for the time and travel included.
NB: If product is not installed in accordance with
the instructions, the warranty may be void and the
homeowner may have a claim against you the installer.
CHRISTCHURCH
86 Wigram Road, Wigram
+64 3 343 0969
AUCKLAND
4-8 Ace Place, Kingsland
+64 9 309 9109
BATHCO.CO.NZ
November 2018