BenQ V5000i User manual

Digital Projector
User Manual
V5000i V 1.00

2 Warranty and Copyright information
Warranty and Copyright information
Limited warranty
BenQ warrants this product against any defects in material and workmanship, under normal
usage and storage.
Proof of purchase date will be required with any warranty claim. In the event this product is
found to be defective within the warranty period, BenQ's only obligation and your exclusive
remedy shall be replacement of any defective parts (labor included). To obtain warranty
service, immediately notify the dealer from which you purchased the product of any defects.
Important: The above warranty shall be void if the customer fails to operate the product in
accordance with BenQ's written instructions, especially the ambient humidity must be
in-between 10% and 90%, temperature in-between 0°C and 35°C, altitude lower than 4920 feet,
and avoiding to operate the projector in a dusty environment. This warranty gives you specific
legal rights, and you may have other rights which vary from country to country.
For other information, please visit www.BenQ.com.
Copyright
Copyright © 2023 by BenQ Corporation. All rights reserved. No part of this publication may be
reproduced, transmitted, transcribed, stored in a retrieval system or translated into any
language or computer language, in any form or by any means, electronic, mechanical,
magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ
Corporation.
Disclaimer
BenQ Corporation makes no representations or warranties, either expressed or implied, with
respect to the contents hereof and specifically disclaims any warranties, merchantability or
fitness for any particular purpose. Further, BenQ Corporation reserves the right to revise this
publication and to make changes from time to time in the contents hereof without obligation to
notify any person of such revision or changes.
*DLP, Digital Micromirror Device and DMD are trademarks of Texas Instruments. Others are
copyrights of their respective companies or organizations.

3Table of Contents
Table of Contents
Warranty and Copyright information ...............................................................................2
Important safety instructions .........................................................................................4
Introduction ....................................................................................................................8
Shipping contents ............................................................................................................. 8
Projector exterior view ....................................................................................................11
Controls and functions ...................................................................................................12
Positioning your projector ............................................................................................15
Obtaining a preferred projected image size.................................................................. 15
Adjusting the projected image .......................................................................................16
Connection ...................................................................................................................18
Operation .....................................................................................................................19
Starting up the projector................................................................................................. 19
QS02 Android TV setup .................................................................................................. 20
Playing media files on a USB flash drive (Media Reader) ............................................23
Using the menus .............................................................................................................24
Securing the projector ....................................................................................................25
Switching input signal..................................................................................................... 25
Shutting down the projector........................................................................................... 25
Upgrading firmware ........................................................................................................26
Menu operation ............................................................................................................27
Menu system................................................................................................................... 27
Basic menu ......................................................................................................................32
Advanced menu .............................................................................................................. 34
Maintenance ................................................................................................................45
Care of the projector....................................................................................................... 45
Light source information ................................................................................................ 45
Troubleshooting ...........................................................................................................48
Specifications ..............................................................................................................49
Projector specifications ................................................................................................. 49
Dimensions...................................................................................................................... 50
Timing chart .................................................................................................................... 50

Important safety instructions4
Important safety instructions
Your projector is designed and tested to meet the latest standards for safety of
information technology equipment. However, to ensure safe use of this product, it is
important that you follow the instructions mentioned in this manual and marked on the
product.
1. Please read this manual before you
operate your projector. Save it for future
reference.
2. Do not look straight at the projector lens
during operation. The intense light beam
may damage your eyes.
3. Refer servicing to qualified service
personnel.
4. Always open the lens shutter (if any) or
remove the lens cap (if any) when the
projector light source is on.
5. The light source becomes extremely hot
during operation.
6. In some countries, the line voltage is
NOT stable. This projector is designed to
operate safely within a mains voltage
between 100 to 240 volts AC, but could
fail if power cuts or surges of ±10 volts
occur. In areas where the mains voltage
may fluctuate or cut out, it is
recommended that you connect your
projector through a power stabilizer,
surge protector or uninterruptible power
supply (UPS).
7. Do not block the projection lens with any
objects when the projector is under
operation as this could cause the
objects to become heated and deformed
or even cause a fire.
8. Do not operate light sources beyond the
rated light source life.

5Important safety instructions
9. Do not place this product on an
unstable cart, stand, or table. The
product may fall, sustaining serious
damage.
10. Do not attempt to disassemble this
projector. There are dangerous high
voltages inside which may cause death
if you should come into contact with
live parts. The only user serviceable
part is the light source which has its
own removable cover.
Under no circumstances should you
ever undo or remove any other covers.
Refer servicing only to suitably qualified
professional service personnel.
11. Do not block the ventilation holes.
- Do not place this projector on a blanket,
bedding or any other soft surface.
- Do not cover this projector with a cloth or any
other item.
- Do not place inflammables near the projector.
If the ventilation holes are seriously
obstructed, overheating inside the
projector may result in a fire.
12. Always place the projector on a level,
horizontal surface during operation.
- Do not use if tilted at an angle of more than 10
degrees left to right, nor at angle of more than
15 degrees front to back. Using the projector
when it is not fully horizontal may cause a
malfunction of, or damage to, the light source.
13. Do not stand the projector on end
vertically. Doing so may cause the
projector to fall over, causing injury or
resulting in damage to the projector.

Important safety instructions6
14. Do not step on the projector or place any
objects upon it. Besides probable
physical damage to the projector, doing
so may result in accidents and possible
injury.
15. When the projector is under operation,
you may sense some heated air and
odor from its ventilation grill. It is a
normal phenomenon and not a product
defect.
16. Do not place liquids near or on the
projector. Liquids spilled into the
projector may cause it to fail. If the
projector does become wet, disconnect
it from the power supply's power outlet
and call BenQ to have the projector
serviced.
17. This apparatus must be earthed.
18. Do not place this projector in any of the
following environments.
- Space that is poorly ventilated or confined.
Allow at least 50 cm clearance from walls and
free flow of air around the projector.
- Locations where temperatures may become
excessively high, such as the inside of a car
with all windows rolled up.
- Locations where excessive humidity, dust, or
cigarette smoke may contaminate optical
components, shorten the projector's life span
and darken the image.
- Locations near fire alarms
- Locations with an ambient temperature above
40°C / 104°F
- Locations where the altitudes are higher than
3000 m (10000 feet).
3000 m
(10000 feet)
0 m
(0 feet)
To avoid damaging the DLP chips, never aim a high-power laser beam into the projection lens.

7Important safety instructions
Notice
To ensure safe use of this product, please read the user manual for details before you
operate your projector.
Caution – Use of controls or adjustments or performance of procedures other than those
specified herein may result in hazardous radiation exposure.
• Notice is given to supervise children and to never allow them to stare into the projector
beam at any distance from the projector.
• Notice is given to use caution when using the remote control for starting the projector
while in front of the projection lens.
• Notice is given to the user to avoid the use of optical aids such as binoculars or
telescopes inside the beam.
Risk Group 2
1. According to the classification of
photobiological safety of light sources
and light source systems, this product is
Risk Group 2, IEC 62471-5:2015.
2. Possibly hazardous optical radiation
emitted from this product.
3. Do not stare at operating light source.
May be harmful to the eyes.
4. As with any bright source, do not stare
into the direct beam.
The projector's light source unit uses a laser.
Laser Caution
This product belongs to CLASS 1 consumer
laser product and complies with IEC
60825-1:2014, EN 60825-1:2014/A11:2021
and EN 50689:2021.
Above laser cautions are located on the
bottom of this apparatus.

Introduction8
Introduction
Shipping contents
Carefully unpack and verify that you have all of the items shown below. If any of these
items are missing, please contact your place of purchase.
Standard accessories
Optional accessories
Projector Remote controls with
batteries Power cord
QS02 Android TV dongle Installation guide Warranty card*
Regulatory Statements Service QR code sticker
Installation Guide
Digital Projector
LaserTV Projector
Regulatory
Statements
• The supplied accessories will be suitable for your region, and may differ from those illustrated.
• *The warranty card is only supplied in some specific regions. Please consult your dealer for detailed
information.
• BenQ 3D glasses • Universal wall mount

9Introduction
Installing the Android TV dongle
You must first install the Android TV dongle before you can begin to use the projector. To
install the dongle:
1. Remove the wireless dongle compartment cover.
2. Connect the Micro USB cable located in the compartment to the Micro USB port on
the dongle.
3. Connect the Mini HDMI cable to the Mini HDMI port on the dongle.
4. Place the dongle into the compartment and then re-install the compartment cover.
2
3
1
4

Introduction10
Replacing the remote control batteries
Only use the remote control provided with the projector. Do not use the remote control
included in the QS02 Android TV dongle packaging.
1. Push down and open the battery cover, as
illustrated.
2. Remove the old batteries (if applicable) and
install two AAA batteries. Make sure that the
positive and negative ends are positioned
correctly, as illustrated.
3. Refit the battery cover until it clicks into place.
Using the measuring tools
Two rulers can be pulled out from the rear of the projector to measure the projection
distance between the projector and the screen, which helps you in positioning the
projector.
• Avoid leaving the remote control and batteries in an excessive heat or humid environment like the
kitchen, bathroom, sauna, sunroom or in a closed car.
• Replace only with the same or equivalent type recommended by the battery manufacturer.
• Dispose of the used batteries according to the manufacturer's instructions and local environment
regulations for your region.
• Never throw the batteries into a fire. There may be danger of an explosion.
• If the batteries are dead or if you will not be using the remote control for an extended period of time,
remove the batteries to avoid damage to the remote control from possible battery leakage.
Remember to retract the measuring tools once you have finished using them, otherwise any vibrations due
to sound coming from the projector will cause the measuring tools produce sound (due to the power of
the projector’s sound system).

11Introduction
Projector exterior view
1. Eye protection sensors
2. Camera (for auto screen adjustments)
3. Power
Toggles the projector between standby
mode and on.
4. Air output vent
5. Wireless dongle compartment
6. AC power jack
7. Measuring tools
8. Projection lens
9. Rear IR remote control sensor
10. Kensington anti-theft lock slot
11. Security bar
12. USB Type-A port (2.5 A power supply
only)
13. HDMI input port
14. HDMI input port (with eARC)
15. HDMI input port
16. SPDIF audio output port
17. 3.5" audio out jack
18. Service ports (not for use)
19. RS-232 control port
20. 12 V trigger jack (for electric projection
screens)
21. Front IR remote control sensor
22. Speakers (behind the mesh)
23. Ceiling mount screw holes
24. Adjuster feet
25. USB Type-A port (for Media Reader)
26. Air intake vent
12V
TRIGGER
RS-232
1.5A2.5A
HDMI 1
HDCP 2 .2
HDMI 2
HDCP 2 .2
HDMI 3
HDCP 2 .2
AUDIO
OUT
SPDIF SERVICE
AUDIO
RETURN+
8
10
11
1
2
3
4
5
6
7
12 13 14 15 16 17 18 19 20
21
22
23
23
24
25
1
1
7
24
24
24
9
26

Introduction12
Controls and functions
Remote control
Only use the remote control provided with the projector. Do not use the remote control
included in the QS02 Android TV dongle packaging (availability of the QS02 remote
control may vary by country/region).
1. Power
Toggles the projector between
standby mode and on.
2. Source
Displays the source selection bar.
3. Arrow keys ( , , , )
Navigates up/down/left/right to select a
desired ATV or projector OSD menu item.
4. Back
When the input source is in ATV, press
to go back to the previous ATV option, close
an ATV warning or reminder pop-up menu,
or exit the current Android application under
the ATV source.
When the projector OSD menu is on, press
to go back to the previous projector
OSD menu, close a projector warning or
reminder pop-up menu, or exit and save
projector menu settings.
5. Mute
Toggles projector audio between on and off.
6. Rewind
Rewinds video or audio playback.
7. Filmmaker
Switches Picture Mode to Filmmaker mode.
8. Microphone
Receives voice commands.
9. Focus
Press to open the focus page. Available on
compatible projectors only.
10. Screen adjustment
Displays the Screen Adjustment menu.
8
9
10
1
2
3
4
5
6
7
11
12
13
14
15
16
17
18
19
20
All the key presses described in this
document are available on the remote
control.

13Introduction
11. Menu
Turns on the On-Screen Display
(OSD) menu.
12. Voice search / Voice assistant
Press and hold the Voice search /
Voice assistant button to activate
voice assistant. Hold this key and
speak to the microphone at the top of
the remote control while using voice
assistant.
13. OK
Confirms a selected item in the ATV or
projector OSD menu.
When the input source is ATV, press OK to
play or pause a video or audio file during
media playback.
14. Android TV home screen
Displays Android TV home screen.
15. Android settings
Displays Android settings.
16. Volume keys
Decreases or increases the projector
volume.
17. Fast forward
Fast forwards current video or audio
playback
18. Play / Pause
Plays/Pauses a video or audio playback
19. Sound mode
Displays sound mode menu.
20. Picture mode
Displays the Picture Mode menu.
Do not block the projection lens from
projecting as this could cause the
blocking object to become heated
and deformed or even cause a fire.
8
9
10
1
2
3
4
5
6
7
11
12
13
14
15
16
17
18
19
20

Introduction14
Remote control effective range
Only use the remote control provided with the projector. Do not use the remote control
included in the QS02 Android TV dongle packaging.
The remote control must be held at an angle within 30 degrees perpendicular to the
projector's IR remote control sensor(s) to function correctly. The distance between the
remote control and the sensor(s) should not exceed 8 meters (~ 26 feet).
Make sure that there are no obstacles between the remote control and the IR sensor(s) on
the projector that might obstruct the infra-red beam.
Approx. ±30°

15Positioning your projector
Positioning your projector
Obtaining a preferred projected image size
The distance from the projector lens to the screen, the zoom setting, and the video format
each factors in the projected image size.
Projection dimensions
• The screen aspect ratio is 16:9 and the projected picture is in a 16:9 aspect ratio
For example, if you are using a 100-inch screen, the recommended projection distance is
269 mm.
If your measured projection distance is 230 mm, the closest match in the "Projection
distance (mm)" column is 214 mm. Looking across this row shows that a 90'' (about 2.3
m) screen is required.
H
W
Projection distance
Center of lens
Screen
16:9 Screen diagonal
Vertical offset
Image size
Projection distance (mm) Vertical offset (mm)Diagonal W (mm) H (mm)
Inch mm
70 1778 1550 872 103 196
80 2032 1771 996 159 224
82 2083 1815 1021 170 230
90 2286 1992 1121 214 252
100 2540 2214 1245 269 280
All measurements are approximate and may vary from the actual sizes.
BenQ recommends that if you intend to permanently install the projector, you should physically test the
projection size and distance using the actual projector in situ before you permanently install it, so as to
make allowance for this projector's optical characteristics. This will help you determine the exact mounting
position so that it best suits your installation location. The distance between the ambient light reflection
screen and the projector should also be considered during installation.

Positioning your projector16
Adjusting the projected image
Adjusting the projection
angle
If the projector is not placed on a flat
surface or the screen and the projector are
not perpendicular to each other, the
projected image becomes trapezoidal. You
can rotate the adjuster feet to fine-tune the
image.
To retract the feet, rotate the adjuster feet in a reverse direction.
Fine-tuning the image clarity
Press the focus button on the remote control to open the Manual Focus menu and
then use / to adjust the focus settings.
Correcting keystone
Keystoning refers to the situation where the projected image becomes a trapezoid due to
angled projection.
To correct the distorted image:
1. Display the 2D Keystone correction sub-menu
from the following menus.
• The setup wizard during the projector initial setup
• The Screen Adjustment menu in the Basic settings
menu
• The Installation > Screen Adjustment menu in the
Advanced settings menu.
2. After the 2D Keystone correction page
appears:
• To correct keystoning at the top of the image, use .
• To correct keystoning at the bottom of the image, use .
• To correct keystoning at the right side of the image, use .
Do not look into the lens while the light source is on. The strong light from the light source may cause
damage to your eyes.
You can also access the Manual Focus menu from the Installation > Screen Adjustment menu in the
Advanced settings menu.
P
P

17Positioning your projector
• To correct keystoning at the left side of the image, use .
• To automatically correct the vertical and horizontal sides of the distorted image, press OK for 2
seconds.
3. When done, press to save your changes and exit.
Screen Adjustment
To make manual adjustments to the projected image and correct for any distortions or to
fine-tune the image, you can use the Screen Adjustment menu. To access the menu press
the Screen Adjustment button on the remote control.
The menu allows you to configure settings such as the screen fit, image focus, and
keystone among others. For detailed information on the various settings, see Installation
menu on page 40.
Basic OSD Menu
Advanced OSD Menu

Connection18
Connection
When connecting a signal source to the projector, be sure to:
1. Turn all equipment off before making any connections.
2. Use the correct signal cables for each source.
3. Ensure the cables are firmly inserted.
MEDIA
READER
12V
TRIGGER
RS-232
1.5A2.5A
HDMI 1
H
HDC
P
P 2. 2
HDMI 2
HD C
P
P 2. 2
HDMI 3
HD C
P
P 2. 2
AUDIO
OUT
SPDIF SERVICE
AUDIO
RETURN+
2.5A
HDMI cable
SPDIF audio cable
RS232 cable
3.5" audio cable
3.5" cable for trigger signal
USB cable (for 2.5A power output
only)
USB flash drive
1
2
3
4
5
6
7
1 1
42
35
7
6
A/V device
Speakers
Notebook or
desktop computer Projection
Screen
• In the connections above, some cables may not be included with the projector (see Shipping contents
on page 8). They are commercially available from electronics stores.
• The connection illustrations are for reference only. The rear connecting jacks available on the projector
vary with each projector model.
• Many notebooks do not turn on their external video ports when connected to a projector. Usually a key
combo like FN + function key, or Windows + F9 with a monitor symbol turns the external display on/off.
Press FN and the labeled function key simultaneously. Refer to your notebook's documentation to find
your notebook's key combination.
• If the selected video image is not displayed after the projector is turned on and the correct video source
has been selected, check that the video source device is turned on and operating correctly. Also check
that the signal cables have been connected correctly.

19Operation
Operation
Starting up the projector
1. Plug the power cord. Turn on the power outlet
switch (if necessary). The power indicator on
the projector lights orange after power has
been applied.
2. Press on the projector or the remote control
to start the projector. The power indicator
flashes green and then stays green when the
projector is on.
The start up procedure takes about 30
seconds. In the later stage of starting up, a
start-up logo is projected.
3. Switch all of the connected equipment on.
4. You can also press SOURCE to select your desired input signal. See Switching
input signal on page 25.
5. If this is the first time you turn on the projector, the setup wizard appears to guide you
through setting up the projector. Follow the on screen instructions.
If you have already done this, skip this step.
• Please use the original accessories (e.g. power cord) to avoid possible dangers such as electric shock
and fire.
• If the projector is still hot from previous activity, it will run the cooling fan for approximately 90 seconds
before energizing the light source.
• The Setup Wizard screenshots are for reference only and may differ from the actual design.
• If the frequency/resolution of the input signal exceeds the projector's operating range, you will see the
message “Out of Range” displayed on the background screen. Please change to an input signal which is
compatible with the projector's resolution or set the input signal to a lower setting. See Timing chart on
page 50.
• If no signal is detected for 3 minutes, the projector automatically enters saving mode.
If during the initial setup wizard you allowed the projector to automatically adjust the screen but were not
satisfied with the results, you can go to Installation > Screen Adjustment > Auto Screen Fit to readjust
the screen.

Operation20
QS02 Android TV setup
Before you start
Check that you have:
• A Wi-Fi Internet connection
• A Google Account
Pairing the remote control
If you have not previously paired the projector’s remote control to the QS02 Android TV
dongle, the Android TV setup process will require that you do so by simultaneously
pressing and holding the back and home screen buttons on the remote control.
After pressing both buttons, check the flashing pattern of the remote control buttons to
see the status of the pairing process using the following information:
• Buttons flashing white: Pre-pairing
• Buttons quick-flashing white: Pairing in progress
• Buttons switch from quick-flashing white to steady white: Pairing successful
Once the remote control is paired to the dongle, the Android TV setup process will begin.
Only pair the remote control provided with the projector. Do not use the remote control included in the
QS02 Android TV dongle packaging (availability of the QS02 remote control may vary by regions).