
IMPORTANT: ONLY THE DAMAGED PART WILL BE REPLACED, NOT THE COMPLETE SET.
Bestway reserves the right to request photographic evidence of defective parts, or to require sending the item for additional testing.
In order to best assist you, we request all information you provide to be complete.
FOR FAQ, MANUALS, VIDEOS OR SPARE PARTS, PLEASE VISIT OUR WEBSITE WWW.BESTWAY-SERVICE.COM.
VIDEOS ARE ALSO AVAILABLE ON OUR BESTWAY CHANNEL ON YOU TUBE: http://youtube.com/user/BestwayService
Item tears / leakage
Faulty of air pump
Others, please describe
Zipper not smooth Faulty of valve
Description of problem
The product you have purchased comes accompanied by a limited warranty. Bestway®stands behind our quality guarantee and assures, through a replacement
warranty, your product will be free from manufacturer’s defects. The limited warranty is valid as follows: 30 days for the tent from the original date of purchase.
To enact a warranty claim, this form must be completed and supplied with a copy of your purchase receipt to your local Bestway®Aftersales center. Please
contact your local Bestway®Aftersales center before sending any documents – they will provide full instruction of what is needed for your claim. Bestway®will not
replace any products deemed to have been neglected or having been used outside of the owner’s manual guidelines. Bestway’s limited warranty covers
manufacturing defects discovered whilst unpacking the product or during use as recommended within the user manual, this warranty applies only to product
which must not have been modified by any 3rd parties. The product must be stored and handled in accordance with the technical recommendations. This warranty
is subject to the following limitations: Bestway®will not be responsible for any costs, losses, or damages incurred as a result of loss or use of this product. This
warranty does not cover damage caused by misuse, abuse, neglect, normal wear and tear including, but not limited to collision, fire, use of incorrect voltage,
punctures, over inflation, damage due to excessive heat exposure, damage caused by improper installation, improper wiring, or testing, improper storage, use in
an unapproved device; Failure to use in accordance with the provided documentation. This warranty is void if any unauthorized repair, change or modification
has been made to any part of the equipment. Replacements and repairs don’t extend the duration of the warranty. The date to be considered as the start of the
warranty is only the one showed in the original receipt/purchase invoice.
Limited BESTWAY® Manufacturer’s Warranty
TO: BESTWAY®
SERVICE DEPARTMENT
Date of purchase receipt:
Customer Code Number:
Please Clearly Write Your Item Code:
REQUIRED INFORMATION - PLEASE WRITE THE DELIVERY ADDRESS
Name: Address:
Zip code:
Country: City:
Mobile: Telephone:
Fax: E-mail:
Retailer:
Batch Number:
DATE:
FAX/E-MAIL/TEL: Please refer to your country according to the information you find on the back cover or on our website: www.bestway-service.com
Please provide your address details in full. Note: Incomplete address details will result in delayed shipments.
Bestway reserves the right to charge for redelivery of undelivered packages where the recipient is at fault.
YYYY-MM-DD
Batch Number
S-S-004383
5