Better Water EQSUBWLD User manual

REA 2340
Water Leak Detector Box
Operator Manual
Better Water LLC
rev. Apr 2017

REA 2340
Better Water LLC. All rights reserved.
The content of this manual is the intellectual property of Better Water LLC. It is furnished for the
express use by Better Water LLC, their customers and dealers, for informational use only for operation,
service, and internal training. No part of this manual may be reproduced for distribution, sale, or any
intent other than previously described without the written permission of Better Water LLC. This manual
is subject to change without notice. Better Water LLC assumes no responsibility or liability for any error
or inaccuracies that may appear in this documentation.
Adobe and Acrobat are registered trademarks of Adobe Systems, Inc.
Better Water LLC; 698 Swan Dr; Smyrna, TN 37167; www.betterwater.com

rev. Apr 2017
Water Leak Detector Box Operator Manual
TABLE OF CONTENTS
Our Company ……………………………………………………………………………………... 01
- Contact Us ……………………………………………………………………………………….. 01
- Technical Phone Support ………………………………………………………………………. 01
- Technical Support Info Online …………………………………………………………………. 01
- Specific Contacts ………………………………………………………………………………... 02
Introduction ………………………………………………………………………………………… 02
Warnings & Cautions …………………………………………………………………………….. 03
Important Information for Support ……………………………………………………………... 04
Production Description……………………………………………………………………………. 04
Installation ……..….………………………………………………………………………………. 05
Water Leak Detector Operation ...……………………………………………………………….. 06
Service Help: Water Leak Detector Box
- Package ………………………………………………………………………………………….. 07
- Left Side View …………………………………………………………………………………… 07
- Inside Box View …………………………………………………………………………………. 08
Limited Warranty Terms and Conditions ……………………………………………………….. 09

rev. Apr 2017
Water Leak Detector Box Operator Manual
Visit our website to see our complete product line of
water purification products!
www.betterwater.com

Better Water LLC; rev. Apr 2017
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0
Our
Company
Contact
Us
Technical
Phone
Support
Technical
Support
Info
Online
Better Water LLC is a leading integrated manufacturer of water treatment
equipment and components for the industrial, commercial, and
institutional markets.
Located in Smyrna, Tennessee,
Better Water LLC continues its history
of manufacturing and distribution of
equipment specifically designed for the
renal dialysis market.
Founded in 1971, Better Water LLC has
built a reputation for solving our
customers' toughest problems with high
quality products and unmatched service.
Better Water LLC Technical Support:
698 Swan Dr Phone [phone], press "1"
Smyrna, TN 37167 Email [e-mail]
Phone [phone] Customer Service:
Fax [phone] Phone [phone], press "3"
Email [e-mail]
Support is available regarding all Better Water LLC systems,
24 hours a day,7 days a week.
Normal business hours are Monday through Friday from
8:00 am until 3:30 pm, Central Standard Time (excluding holidays)
Call [phone], press "1" for Technical Support
Emergency assistance is available after normal business hours (including
holidays) by calling [phone].
Our website, www.betterwater.com, which is updated
frequently, contains a wealth of technical support information on the
SUPPORT tab and includes:
Operator and Service Manuals
Consumables and Accessories Lists
Technical Service Bulletins
For your convenience there are also online forms for placing Orders
and requesting Returned Goods Authorization. These are Adobe
forms that can be downloaded and either faxed or emailed to us.

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Introduction
Specific
Contacts
Technical Support Phone [phone], option “1”
Email [e-mail]
To Place an Order Fax [phone]
(purchase orders) Email [e-mail]
Phone [phone]
Customer Service Phone [phone], option “2”
(returns) Fax [phone]
Email custom[email protected]om
Website www.betterwater.com
Helpful information and forms that can be found on our website:
- Operator & Service Manuals
- Technical Service Bulletins
- Consumables and Replacement Parts List
- Brochures
- Order Form
- Return Goods Authorization Request Form
The Better Water LLC Water Leak Detector Box is manufactured to the
utmost quality. With proper operation, and care, this device should give
you years of reliable service.
Before starting you should first read and have a thorough understanding
of this entire Operator Manual. It describes in detail the steps and
procedures for safe usage of the system.
Once the this device has been delivered, it is the responsibility of the
Medical Director to ensure that it is used, monitored, and maintained in
such a manner so as to satisfy all applicable standards. Guidelines and
other related information are available from:
- Food and Drug Administration (FDA)
- National Association of Nephrology Technicians/Technologists (NANT)
- Association for the Advancement of Medical Instrumentation (AAMI)
NOTE concerning pictures in this manual:
Pictures of devices and components may vary slightly due to product
changes, and therefore should be for general reference only.
Information concerning their use, functionality, or replacement will not
differ unless noted.

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WARNINGS
1. It is unsafe to operate or service this device without first reading and understanding the entire
Operator's Manual. Keep this manual and other associated documentation for future reference.
2. Misuse, improper operation, and/or improper monitoring of this system could result in serious
injury, death, or other serious reactions to patients undergoing hemodialysis treatment.
3. To avoid electrical shock hazard, do not operate this device when the covers or panels are
removed.
4. ELECTROMAGNETIC INTERFERENCE: This device can create and radiate
radio frequency energy and may cause harmful interference if not installed
according to the manufacturer's instructions.
CAUTIONS
1. When used as a medical device, federal law restricts this device to sale by or on the authority
of a physician. Per CFR 801.109 (b)(1).
2. Misuse or improper operation of this device will void any warranty.
3. Electrical and plumbing connections must adhere to local statutes and any facility codes.
Connect this device to a proper ground connection in accordance with the National Electrical
Code. Do not remove the ground wire or ground plug. Do not use an extension cord with this
device.
4. Do not remove any Caution, Warning, or any other descriptive labels from the device.
5. This device should not be used for purposes outside the device’s stated applications,
specifications, or limitations.

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Water Leak Detector Box Operator Manual
IMPORTANT INFORMATION FOR SUPPORT
Adhered to the side of each Water Leak Detector Box is a label containing important information
relating to the specific unit, detailing the Model. This information is very important in obtaining
support, and properly servicing the Box. Please have this information available if you contact
Technical Support.
PRODUCT DESCRIPTION
This Water Leak Detector Box has been designed to detect and alarm when a water leak has
been detected and shut-off the water supply with an electrically controlled solenoid valve.
The unit has three major components:
1. Water Leak Detector Box which contains the detector control module, alarm piezo, and alarm
light.
2. Remote Surface Probe which is the actual water detector, and is hardwired into the box’s
detector control module.
3. Solenoid Valve which is connected to the Water Leak Detector Box via a din-connection, and
will automatically close if the detector control module signals a leak has been detected.
Water Leak Detector Box
Remote Surface Probe
Solenoid Valve

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INSTALLATION
1. Mount the Water Leak Detector Box securely to the wall using the mounting package
provided.
a. Connect the tabs to the back of the Box using the screws provided.
b. Secure the Box to the wall using screws inserted through the tabs.
2. If the Solenoid Valve will be utilized to shut-off the main water supply…
a. Install the Solenoid Valve onto the main water supply pipe.
b. Connect the Control Wire from the Solenoid Valve to the Water Leak Detector Box’s
control wire via din-connection.
3. Plug in the Power Cord from the Water Leak Detector Box to an appropriate electrical
receptacle.
4. Place the Remote Surface Probe on the floor, with the “designated side up”, near where
water leak detection is required.
Mounting Kit
1. Mount
Box to wall
3. Plug in
Power Cord
2. Install &
Connect
Solenoid
Valve
4. Place
Remote
Surface Probe

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Water Leak Detector Box Operator Manual
WATER LEAK DETECTOR OPERATION
The water leak detector is composed of two parts. The first is a control console which is
hardwired into the control box, with the second being a remote surface probe which lays flat on
the floor. All that is required to signal an alarm condition is a film of moisture forming a bridge
between the two metallic contacts on the remote surface probe. It was designed to detect water
only (distilled or deionized water cannot be detected). As sensitive as it is, it will not alarm due to
high humidity or condensation.
If the detector senses water an audible alarm will sound, the main water shutoff solenoid will
close. Once dry again, the alarm will be silenced and the main water shutoff solenoid will re-open
restoring water flow once again.
SILENCING THE WATER LEAK DETECTOR ALARM
In the event the water leak detector senses water and sounds the alarm there are two ways to
silence the alarm:
UNPLUG the WATER LEAK DETECTOR BOX
a. Unplug the power cord for the Water Leak Detector Box from the electrical receptacle.
- This will silence the alarm, and the main water shutoff solenoid will remain closed.
b. Determine the source of the water that caused the alarm and correct the problem.
c. Lift and dry the remote surface probe with a clean dry cloth or paper towel, then return to its
original location.
d. Once the condition that caused the alarm has been corrected, plug the power cord back into
an electrical receptacle.
DRY THE REMOTE SURFACE PROBE
a. Determine the source of the water that caused the alarm and correct the problem.
- If a simple spill, then clean up the water.
- If a leak, fix the leak at its source. This may require turning off the incoming water.
b. Lift and dry the remote surface probe with a clean dry cloth or paper towel, then return to its
original location.
- After a few seconds, this will silence the alarm and re-open the main water shutoff solenoid
valve.
NOTE: Make sure if the problem was a leak, to correct the problem or turn off the
incoming water prior to drying off the remote surface probe since when dry it will re-
open the main water shutoff solenoid.
Remote Surface Probe
and connecting cable
Water must touch either of the two end contacts in order to
trigger an alarm condition.

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SERVICE HELP: Package
Part# EQSUBWLD “complete package”
SERVICE HELP: Left Side View
Fuse Holder
ELOTEL00833
2 amp Fuse (little fuse)
ELLFFS00832
Alarm Piezo, 6-28 vac
Loud Tone
ELSAPZ01097
Hubble, Cord-Grip
ELHBCC00776
Power Cord, 120vac
ELPCOO00200
Red LED
Indicator Light
(complete)
ELLPS01895
Power Cord,
120vac
ELPCOO00200
Water Leak Detector
(includes remote water
sensor shown above
and control module)
EQMOBU004
4 Wire Cable
with Din
Connect
ELCAPC01863
1” Brass
Solenoid Valve
PLVABR01041
PVC Box
(8”x8”x4”)
FXBXOO00853

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Water Leak Detector Box Operator Manual
SERVICE HELP: Inside Box View
Water Leak Detector
(includes control module
shown here and remote
water sensor)
EQMOBU004
Red LED
Indicator Light
(complete)
ELLPS01895
Alarm Piezo, 6-28 vac
Loud Tone
ELSAPZ01097
Fuse Holder
ELOTEL00833
2 amp Fuse (little fuse)
ELLFFS00832
Transformer,
120/24 vac
ELMTTR00740

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LIMITED WARRANTY TERMS and CONDITIONS
a. This limited warranty is given only to the original buyer and covers the equipment delivered
with this limited warranty.
b. The buyer shall be barred from any recovery on this limited warranty or otherwise for damages
due in whole or in part to…
… unreasonable use
… improper operation
… use beyond normal fashion
… failure to follow instructions
… failure to maintain the product in good condition and repair
… or the like.
c. If the buyer discovers or should have discovered a defect in which it is reasonable to conclude
that damage, either personal, property, or economic, may result, the buyer's continued use of the
product shall constitute any assumption of risk by the buyer and a bar to any recovery for breach
of this limited warranty or otherwise.
d. No oral or written representation, information, or advice given by Better Water LLC or any of its
representatives shall create a warranty or in any way increase the scope of this express limited
warranty and shall not form a part of the basis for bargain.
WHAT IS WARRANTED AND FOR HOW LONG?
a. All equipment, excluding ion exchange and filtration media and cartridges, are warranted to be
free from factory defects in materials, and workmanship under normal use for a period of one (1)
year from the date of shipment.
b. It is a condition precedent to recovery on this limited warranty that the buyer strictly comply
with all operating and maintenance guidelines established by Better Water LLC and that the serial
number (if applicable) is intact and legible on the equipment.
c. It is a condition precedent to recovery on this limited warranty for damage to the external finish
of the equipment that the buyer notifies Better Water LLC at the time of the installation that the
finished is damaged.
WHAT IS REMEDY FOR BREACH OF THIS LIMITED WARRANTY or
NEGLIGENCE BY BETTER WATER LLC
a. Buyer's sole and exclusive remedy for any breach of this limited warranty or negligence by
Better Water LLC shall be repair or replacement of the defective part, at the option of Better
Water LLC, provided such defective part is returned to Better Water LLC for inspection.
b. Better Water LLC shall not be obligated to supply an exact replacement of the defective part
and reserves the right to substitute new and improved parts.
c. Better Water LLC shall provide at no cost to buyer, labor to remove and/or replace defective
parts covered by this limited warranty for a period of ninety (90) days from the date of installation
by Better Water LLC of the equipment.
d. After such ninety (90) day period, buyer shall be responsible for any labor or service charge for
the removal and/or replacement of any defective parts.
e. Buyer shall be responsible for all travel expenses and freight charges at all times.
f. Better Water LLC shall have no obligation to repair or replace any defective part if buyer fails to
follow the procedure set forth in “HOW TO OBTAIN A REPLACEMENT PART UNDER LIMITED
WARRANTY”.
IN NO EVENT SHALL THIS LIMITED WARRANTY BE CONSTRUED TO COVER, NOR SHALL
BETTER WATER LLC BE LIABLE TO BUYER AS ANY OTHER PERSON FOR, ANY
CONSEQUENTIAL, INCEDENTAL, ECONOMIC, DIRECT, INDIRECT, GENERAL OR SPECIAL
DAMAGES, WHICH ARE HEREBY EXPRESSLY DISCLAIMED.
HOW TO OBTAIN A REPLACEMENT PART UNDER LIMITED WARRANTY
a. Buyer should contact the Customer Service or Technical Support Departments and request a
Return Goods Authorization.

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b. Described part(s) will be sent with a purchase order.
c. The returned part(s) will be returned to the factory for limited warranty and consideration, and if
they are not covered under the limited warranty, those parts will be considered billable and the
purchase order will be used to invoice those parts.
WHAT IS NOT COVERED BY THIS LIMITED WARRANTY:
By way of example and not limitation, this limited warranty does not cover:
Damage to or replacement of any ion exchange resin of filter media
Labor or service charges for the removal and/or replacement of any defective parts after
the ninety (90) day period from the date of installation by Better Water LLC
Freight charges and travel expenses
Damage from inadequate or defective wiring, improper voltage, improper connections or
electrical service, inadequate or defective plumbing, water supply, or water pressure, or
in violation of applicable building, plumbing or electrical codes, laws, ordinances or
regulations.
Damage from improper installation or operation, including but not limited to, abuse,
accident, neglect, improper maintenance, freezing and fires, or abnormal use.
Damage caused by contaminants in Buyer’s water supply, including hardness, chlorine,
chloramines, sulfur, bacterial iron, tannin, algae, oil, organic matter or other unusual
substances, if special equipment has not been installed by Better Water LLC to remove
such contaminants
Damage to or caused by filters/membranes or other replacement parts not purchased
from Better Water LLC or damage caused by modification, alteration, repair or service of
the equipment or any of its parts by anyone other than Better Water LLC or its expressly
authorized representatives.

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NOTES
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