Bissell CROSSWAVE HF2 User manual

Product Overview
1. Handle
2. Power Button
3. Clean-Out Cycle Button
4. Clean Water Tank
5. Dirty Water Tank
Removal Button
Important Safety Instructions................................ 2
What’s in the Box? .........................................................3
Assembly..............................................................................3
Filling the Clean Water Tank....................................4
Cleaning Your Floors....................................................5
Emptying the Dirty Water Tank............................6
Using the Clean-Out Cycle....................................... 7
After-Cleaning Care......................................................8
Changing the Brush Roll ............................................9
Storing Your Machine...................................................9
Troubleshooting.............................................................10
Limited Warranty............................................................11
1
2
3
8
7
6
5
4
CROSSWAVE® HF2
WET & VACUUM HARD FLOOR CLEANER
3847 SERIES
6. Dirty Water Tank
with Filter
7. Brush Roll Window
Release Button
8. Brush Roll Window

2BISSELLdirect.co.uk
IMPORTANT SAFETY INSTRUCTIONS
READ ALL INSTRUCTIONS BEFORE USING YOUR APPLIANCE.
When using an electrical appliance, basic precautions should be observed, including the following:
WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK
OR INJURY:
• This appliance can be used by children aged from 8 years and
above and persons with reduced physical, sensory or mental
capabilities or lack of experience and knowledge if they have
been given supervision or instruction concerning use of the
appliance in a safe way and understand the hazards involved.
Cleaning and user maintenance shall not be made by children
without supervision.
• Children should be supervised to ensure that they do not play
with the appliance.
• Keep hair, loose clothing, fingers, and all parts of body away from
openings and moving parts of the appliance and its accessories.
• If the supply cable is damaged, it must be replaced by the
manufacturer, its service agent or similarly qualified person in
order to avoid a hazard.
• A hazard may occur if the appliance runs over the supply cord.
• Do not use with damaged cable or plug.
• Do not pull or carry by cable, use cable as a handle, close door on
cable, or pull cable around sharp edges or corners.
• Keep cable away from heated surfaces.
• If the appliance has a hand held accessory like pet brush, motor
driven head, etc., the user shall avoid entrapment.
• Do not leave appliance when plugged in.
• Use only the type and amount of liquids specified under the
operations section of this guide.
• Liquid must not be directed towards equipment containing
electrical components.
• Always connect to a properly earthed electrical socket. Do not
modify earthed plug.
• To unplug, grasp the plug, not the cable.
• Do not handle plug or appliance with wet hands.
• Turn OFF all controls before unplugging.
• Plastic film can be dangerous. To avoid danger of suffocation,
keep away from children.
• Use only as described in this user guide.
• Use only manufacturer’s recommended attachments.
• If appliance is not working as it should, has been dropped,
damaged, left outdoors, or dropped into water; do not attempt to
operate it and have it repaired at an authorised service center.
• Do not put any object into openings.
• Do not use with any opening blocked; keep free of dust, lint, hair,
and anything that may reduce air flow.
• Use extra care when cleaning on stairs.
• Do not use to pick up flammable or combustible liquids, such as
petroleum, or use in areas where they may be present.
IMPORTANT SAFETY INSTRUCTIONS
SYMBOL EXPLANATION
Caution.
Read operator’s manual.
Risk of fire.
Risk of electric shock.
For indoor use only.
Use only BISSELL® cleaning formulas
intended for use with this machine.
Disconnect power before servicing.
Allow parts to dry.
Use warm water, temperature up to
60°C.
Do not freeze.
SYMBOL EXPLANATION
Check the manufacturer’s tag before
cleaning textile. “W” on the tag as
shown means you can use your cleaner.
This symbol on the product and/
or accompanying documents means
that used electrical and electronic
products should not be mixed with
general household waste. For proper
treatment, recovery and recycling,
please take this product to designated
collection points. Please contact your
local authority for further details
of your nearest designated collection
point.
Protection against moving parts.
Risk of automatic start-up.
Clean-out cycle. Automatic
self-cleaning cycle after use.

BISSELLdirect.co.uk 3
Body Handle Clean Tank BISSELL® Trial
Cleaning Solution
Tray
What’s in the Box?
SAVE THESE INSTRUCTIONS
ORIGINAL INSTRUCTIONS.
FOR OPERATION ON A 220-240 VOLT A.C. 50-60 HZ POWER SUPPLY ONLY.
THIS MODEL IS FOR HOUSEHOLD USE ONLY.
IMPORTANT INFORMATION
• Keep appliance on a level surface.
• If your appliance has a motorised brush roll, do not leave machine running in the same spot without the handle fully upright.
• To reduce the risk of a leaking condition, do not store unit where freezing may occur. Damage to internal components may result.
• Plastic tanks are not dishwasher safe. Do not put tanks in dishwasher.
• Do not pick up toxic material (chlorine bleach, ammonia,
drain cleaner, etc.).
• Do not use appliance in an enclosed space filled with vapours
given off by oil-based paint, paint thinner, some moth-proofing
substances, flammable dust, or other explosive or toxic vapours.
• Do not pick up hard or sharp objects such as glass, nails, screws,
coins, etc.
• Do not pick up anything that is burning or smoking, such as
cigarettes, matches or hot ashes.
• Do not use without filters in place.
• Floor slippery when wet.
• Use indoors only.
• The plug must be removed from the socket-outlet before
cleaning or maintaining the appliance, and if your appliance has
an accessory tool with a moving brush, before connecting or
disconnecting the tool.
• If your appliance is fitted with a nonrewireable BS 1363 plug it
must not be used unless a 13 amp (ASTA approved to BS 1362)
fuse is fitted in the carrier contained in the plug. Spares may be
obtained from your BISSELL supplier. If for any reason the plug
is cut off, it must be disposed of, as it is an electric shock hazard
should it be inserted into a 13 amp socket.
• Do not turn your appliance ON until you are familiar with all
instructions and operating procedures.
1. Insert handle until it clicks
into place.
2. Insert clean tank into back
of machine until it clicks into
place.
3. Wrap cord. To easily
unwrap, turn Quick Release™
Cord Wrap down.
Note: Remove cardboard insert from bottom of foot before first use.
Assembly

4BISSELLdirect.co.uk
This machine is compatible with BISSELL® Crosswave® cleaning solutions made for wet & vacuum
hard floor cleaners. Other cleaning solutions or household cleaners may harm the machine.
1. Choose a cleaning solution.* 2. Pull clean water tank up to
remove.
3. Unscrew cap.
4. Fill clean water tank with
warm water (60°C Max) to
water fill line.
5. Add cleaning solution* to
the cleaning solution line.
6. Screw cap back on. Align
clean water tank with grooves
on back of machine and slide it
until it clicks into place.
*Compatible BISSELL cleaning solutions include: Natural Multi-Surface Cleaning Solution,
Natural Multi-Surface Pet Cleaning Solution, Multi-Surface Cleaning Solution, Multi-Surface Pet
Cleaning Solution, Wood Floor Cleaning Solution
Filling the Clean Water Tank
WARNING To reduce the risk of fire and electric shock due to internal component damage, use only BISSELL
cleaning fluid intended for use with the appliance.

BISSELLdirect.co.uk 5
1. Unwrap cord. To easily
unwrap, turn Quick Release™
Cord Wrap down.
2. Plug in machine. 3. Recline machine.
4. Press power button to turn
machine ON.
5. Brush roll starts spinning.
Brush roll will not spin when
machine is upright. The
solution may take up to 10
seconds to fully wet brush roll.
6. Use steady forward and
backward strokes to ensure
best performance.
Note: This product is intended for hard floor use only. Do not use on carpet or area rugs.
Cleaning Your Floors

6BISSELLdirect.co.uk
MAX
1. Empty dirty water tank
when water reaches “MAX”
line. Do not let water overfill.
2. Turn power OFF and unplug
machine.
3. Press button on top of dirty
water tank, grab front handle
and pull out.
4. Hold top of tank and pull up
to remove.
5. Pour dirty water into a
sink or similar wastewater
receptacle and thoroughly
rinse tank.
6. Reinstall tank lid.
7. Insert bottom of tank first.
Pivot top toward the machine
until it clicks.
Emptying the Dirty Water Tank
WARNING To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from
electrical outlet before performing maintenance or troubleshooting.

BISSELLdirect.co.uk 7
Note: Empty dirty water tank before beginning and make sure filter stays dry. Use clean-out cycle
after each use.
1. Make sure water reaches the
clean-out cycle line on clean
water tank. Refill with water if
needed.
2. Plug in machine. 3. Place machine in storage
tray.
Note: Clean-out cycle will only
run with machine in tray.
4. Press the clean-out cycle
button to begin.
5. Pour dirty water into a
sink or similar wastewater
receptacle and thoroughly
rinse tank.
Using the Clean-Out Cycle
WARNING To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from
electrical outlet before performing maintenance or troubleshooting.

8BISSELLdirect.co.uk
1. Turn power OFF and unplug
machine.
2. Remove brush roll window
and brush roll following steps
on page 9. Rinse brush roll.
3. If brush roll window or tray
are dirty, wipe excess dirt and
water to clean.
4. Press button on top of dirty
water tank. Grip front handle
and pull out to remove.
5. Pull up tank lid to remove
filter assembly. Grip sides of
filter to remove filter.
6. Empty dirty water tank
following the steps on page 6.
7. Wash filter in warm water
and mild detergent.
8. Rinse bottom of tank lid to
remove debris.
9. Let parts air dry for 24
hours before next use.
10. Reinstall brush roll and
brush roll window following
steps on page 9.
11. Reinstall filter and tank lid. 12. Reintsall dirty water tank.
Insert bottom of tank first.
Pivot top toward the machine
until it clicks into place.
After-Cleaning Care

BISSELLdirect.co.uk 9
Storing Your Machine
1. Press button and pull up on
tab to remove brush window.
2. Pull tab to remove brush roll. 3. Reinstall brush roll. Place
end of brush into right side
of foot.
4. Press tab of brush down to
lock into place.
5. Reinstall brush roll window.
Align tabs on edges of foot.
6. Press window so it clicks
into place.
1. Wrap cord around cord wrap
for storage.
2. Store machine indoors in a
dry location.
Note: Any other maintenance or servicing not included in this manual should be performed by an
authorized service representative.
Changing the Brush Roll
NOTICE To reduce the risk of a leaking condition, do not store machine where freezing may occur. Damage to internal
components may result.
WARNING To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from
electrical outlet before performing maintenance or troubleshooting.

10 BISSELLdirect.co.uk
Problem Possible Cause Remedies
Reduced or
no spray
Clean water tank may be
empty or seated incorrectly. Refill and reinstall the clean water tank.
System isn’t completely
primed.
Allow machine to run for 15-20 seconds
to fully prime.
Brush window is not latched
in place. Unplug machine and reinstall brush window.
Clean tank filter is dirty.
Remove clean tank from machine and locate
small white foam filter under where the tank
connects to the body. Clean any debris from
foam filter and reinstall.
Loss of suction
or streaking
Tanks may not be seated
properly.
Remove both tanks and reseat them so they fit
properly on machine.
Dirty water tank is full. Empty dirty water tank.
Brush window is not latched
in place. Unplug machine and reinstall window.
Debris channel in foot is
clogged by debris. Clean channel with a paper towel.
Filter clogged by debris. Remove debris clogging filter screen and
clean filter.
Brush roll is
not turning
Brush roll is not installed
properly.
Follow instructions on page 9 for replacing
brush roll.
Machine is standing upright. Step on foot and recline body of machine to
turn brush roll on.
Brush roll stalled by debris. Unplug machine. Remove brush window and
brush roll to remove obstruction.
Machine won’t
turn on Brush roll stalled by debris. Unplug machine. Remove brush window and brush roll to remove obstruction.
Machine is
leaking
Cap of clean water tank is not
closed properly. Remove clean water tank and reinstall cap.
Brush roll
stops turning
unexpectedly
and motor
continues to
operate
Machine is overheating. Unplug machine from power and allow to cool
for 30 minutes.
Troubleshooting
Below are some of the issues you may run into. If you don’t see the issue you’re experiencing
below, visit support.BISSELL.co.uk or contact BISSELL Consumer Care.
WARNING To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from
electrical outlet before performing maintenance or troubleshooting.

BISSELLdirect.co.uk 11
This limited warranty only applies outside of the USA, Canada, Australia, New Zealand, and mainland China. It is provided by BISSELL
International Trading Company B.V. (“BISSELL”) and gives you specific rights. It is offered as an additional benefit to your other rights
under your local laws, which may vary from country to country. You can find out about your legal rights and remedies by contacting your
local consumer advice service. Nothing in this warranty will replace or lessen any of your legal rights or remedies. If you need additional
instruction regarding this warranty or have questions regarding what it may cover, please contact BISSELL Consumer Care or contact your
local distributor.
This warranty is given to the current owner of the product with the original sales receipt. The original sales receipt must include the
product(s) purchased, the date purchased, and which country it was purchased from new. You must be able to evidence the date of
purchase and the country where the product was purchased to submit a claim under this warranty. You will receive the warranty that
is applicable to the country where your product was originally purchased, as shown on the original sales receipt. If you use the product
outside of the country where it was purchased, your warranty may be void in BISSELL’s sole discretion. It may be necessary to obtain some
of your personal information, such as a mailing address, to fulfill the terms of this warranty. Any personal data will be handled pursuant to
BISSELL’s Privacy Policy, which can be found at global.BISSELL.com/privacy-policy.
Limited 2-Year Warranty (varies by model)
For two years from the date of purchase by the original purchaser, subject to the EXCEPTIONS AND EXCLUSIONS* identified below, BISSELL
will repair or replace (with new, refurbished, lightly used, or remanufactured components or products), at BISSELL’s option, free of charge,
any defective or malfunctioning part or product.
BISSELL recommends that the original packaging and original proof of purchase with the date of purchase and country where purchased
be kept for the duration of the warranty period in case you want to redeem the warranty during the warranty period. Keeping the original
packaging will assist with any necessary re-packaging and transportation but is not a condition of the warranty.
If your product is replaced by BISSELL under this warranty, then the new item will benefit from the remainder of the term of this warranty
(calculated from the date of the original purchase). The period of this warranty shall not be extended whether or not your product is
repaired or replaced.
*Exceptions and Exclusions from the Terms of the Warranty
This warranty applies to products used for personal domestic use and not commercial or hire purposes. Consumable components and
attachments such as filters, belts, shells, water tanks, scraping strips, brushes, and mop pads, which must be replaced or serviced by
the user from time to time, are not covered by this warranty. This warranty does not apply to any defect arising from fair wear and tear,
including but not limited to the battery discharging time shortening due to the aging or use. Damage or malfunction caused by the user
or any third party whether as a result of accident, negligence, abuse, neglect, or any other use not in accordance with the user guide is not
covered by this warranty. An unauthorised repair (or attempted repair) may void this warranty whether or not damage has been caused by
that repair/attempt. Removing or tampering with the Product Rating Label on the product or rendering it illegible will void this warranty.
Except as set out below, BISSELL and its distributors are not liable for any loss or damage that is not foreseeable or for incidental or
consequential damages of any nature associated with the use of this product including without limitation loss of profit, loss of business,
business interruption, loss of opportunity, distress, inconvenience, or disappointment. Except as set out below, BISSELL’s liability will not
exceed the purchase price of the product.
BISSELL does not exclude or limit in any way its liability for (a) death or personal injury caused by our negligence or the negligence of our
employees, agents or subcontractors; (b) fraud or fraudulent misrepresentation; (c) or for any other matter which cannot be excluded or
limited under law.
Important Notes
•If your BISSELL product should require service or to claim under our limited warranty, please visit global.BISSELL.com.
•Please keep your original sales receipt. It provides proof of the date of purchase and where it was purchased in the event of a warranty
claim. See warranty for details.
•Please note that using your BISSELL machine outside of its country of original purchase and/or use with a power converter may damage
your BISSELL machine and damage caused by mismatched power voltage will not be covered by your warranty.
•Please note that putting vinegar, bleach, dish soap, detergent, homemade soap, and other non-BISSELL products in your BISSELL
machine may damage your BISSELL machine. Damage caused by using non-BISSELL products in your machine will not be covered by your
warranty.
Limited Warranty

©2023 BISSELL Inc. All rights reserved.
Part Number 1636767 06/23 v5
But wait, there’s more!
Join us online for a complete guide to
your new product, including
troubleshooting, parts and more.
Go to support.BISSELL.co.uk.
VIDEOSINFO PARTS