Black Box ServView User manual

JUNE 2001
KVT109A
FREE tech support 24 hours a day, 7 days a week: Call 724-746-5500 or fax [phone].
Mailing address: Black Box Corporation, 1000 Park Dr., Lawrence, PA 15055-1018
World-Wide Web: www.blackbox.com • E-mail: [email protected]
© Copyright 2001. Black Box Corporation. All rights reserved.
Customer Support Information:

1
THE SERVSWITCH™ FAMILY
Welcome to the ServSwitchTM Family!
Thank you for purchasing a BLACK BOX®ServSwitch™Brand product! We
appreciate your business, and we think you’ll appreciate the many ways that your
enhanced keyboard/video/mouse system will save you money, time, and effort.
That’s because our ServSwitch family is all about breaking away from the
traditional, expensive model of computer management. You know, the one-size-
fits-all-even-if-it-doesn’t model that says, “One computer gets one user station, no
more, no less.” Why not a single user station (monitor, keyboard, and mouse) for
multiple computers—even computers of different platforms? Why not a pair of
user stations, each of which can control multiple computers? Why not multiple
user stations for the same computer?
With our ServSwitch products, there’s no reason why not. We carry a broad line
of robust solutions for all these applications. Do you have just two PCs, and need
an economical alternative to keeping two monitors, keyboards, and mice on your
desk? Or do you need to share dozens of computers, including a mix of IBM®PC,
RS/6000®, Apple®Macintosh®, Sun Microsystems®, and SGI®compatibles among
multiple users with different access levels? Does your switch have to sit solidly on a
worktable and use regular everyday cables? Or does it have to be mounted in an
equipment rack and use convenient many-to-one cables? No matter how large or
small your setup is, no matter how simple or how complex, we’re confident we
have a ServSwitch system that’s just right for you.
The ServSwitch™family from Black Box—the one-stop answer for all your KVM-
switching needs!
*
This manual will tell you all about your new ServSwitch™ ServView, including
how to install, operate, and troubleshoot it. For an introduction to the ServView,
see Chapter 2. The ServView product code covered in this manual is:
KVT109A

2
SERVSWITCH™ SERVVIEW
TRADEMARKS USED IN THIS MANUAL
BLACK BOX and the logo are registered trademarks, and ServSwitchis a
trademark, of Black Box Corporation.
Apple and Macintosh are registered trademarks of Apple Computer, Inc.
IBM, PS/2, and RS/6000 are registered trademarks of International Business
Machines Corporation.
Sun Microsystems is a registered trademark of Sun Microsystems, Inc. in the
United States and other countries.
Any other trademarks mentioned in this manual are acknowledged to be the property of the
trademark owners.

3
FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA
RADIO-FREQUENCY INTERFERENCE STATEMENTS
This equipment generates, uses, and can radiate radio-frequency energy and if not
installed and used properly, that is, in strict accordance with the manufacturer’s
instructions, may cause interference to radio communication. It has been tested
and found to comply with the limits for a Class A computing device in accordance
with the specifications in Subpart J of Part 15 of FCC rules, which are designed to
provide reasonable protection against such interference when the equipment is
operated in a commercial environment. Operation of this equipment in a
residential area is likely to cause interference, in which case the user at his own
expense will be required to take whatever measures may be necessary to correct the
interference.
Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
Shielded PC-equipment cables must be used with this equipment to maintain
compliance with radio frequency energy emission regulations and ensure a suitably
high level of immunity to electromagnetic disturbances.
This digital apparatus does not exceed the Class A limits for radio noise emission from digital
apparatus set out in the Radio Interference Regulation of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites
applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le
brouillage radioélectrique publié par Industrie Canada.
FCC/IC STATEMENTS

4
SERVSWITCH™ SERVVIEW
EUROPEAN UNION DECLARATION OF CONFORMITY
This equipment complies with the requirements of the European EMC Directive
89/336/EEC with respect to the EN 55022 (Class A) and EN 55024 standards, as
well as the Low Voltage Directive 73/23/EEC with respect to the EN 60950
standard.

5
NORMAS OFICIALES MEXICANAS (NOM)
ELECTRICAL SAFETY STATEMENT
INSTRUCCIONES DE SEGURIDAD
1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de
que el aparato eléctrico sea operado.
2. Las instrucciones de seguridad y operación deberán ser guardadas para
referencia futura.
3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de
operación deben ser respetadas.
4. Todas las instrucciones de operación y uso deben ser seguidas.
5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca
de la tina de baño, lavabo, sótano mojado o cerca de una alberca, etc.
6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que
sean recomendados por el fabricante.
7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea
recomendado por el fabricante.
8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá
a lo descrito en las instrucciones de operación. Todo otro servicio deberá ser
referido a personal de servicio calificado.
9. El aparato eléctrico debe ser situado de tal manera que su posición no
interfiera su uso. La colocación del aparato eléctrico sobre una cama, sofá,
alfombra o superficie similar puede bloquea la ventilación, no se debe colocar
en libreros o gabinetes que impidan el flujo de aire por los orificios de
ventilación.
10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor
como radiadores, registros de calor, estufas u otros aparatos (incluyendo
amplificadores) que producen calor.
11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del
tipo descrito en el instructivo de operación, o como se indique en el aparato.
NOM STATEMENT

6
SERVSWITCH™ SERVVIEW
12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización
del equipo no sea eliminada.
13. Los cables de la fuente de poder deben ser guiados de tal manera que no
sean pisados ni pellizcados por objetos colocados sobre o contra ellos,
poniendo particular atención a los contactos y receptáculos donde salen del
aparato.
14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las
recomendaciones del fabricante.
15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas
de energia.
16. El cable de corriente deberá ser desconectado del cuando el equipo no sea
usado por un largo periodo de tiempo.
17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean
derramados sobre la cubierta u orificios de ventilación.
18. Servicio por personal calificado deberá ser provisto cuando:
A: El cable de poder o el contacto ha sido dañado; u
B: Objectos han caído o líquido ha sido derramado dentro del aparato; o
C: El aparato ha sido expuesto a la lluvia; o
D: El aparato parece no operar normalmente o muestra un cambio en su
desempeño; o
E: El aparato ha sido tirado o su cubierta ha sido dañada.

7
TABLE OF CONTENTS
Contents
Chapter Page
1. Specifications ............................................................................................. 8
2. Introduction ............................................................................................. 10
3. Safety Considerations .............................................................................. 11
4. Installation ................................................................................................ 12
4.1 The Complete Package ..................................................................... 12
4.2 Assembling and Installing the ServView .......................................... 13
4.3 Connecting the Cables ..................................................................... 16
5. Operation ................................................................................................. 18
5.1 Getting Started .................................................................................. 18
5.2 The TFT’s On-Screen Display .......................................................... 19
6. Maintenance and Troubleshooting ........................................................ 21
6.1 Maintenance ...................................................................................... 21
6.2 Calling Black Box .............................................................................. 21
6.3 Shipping and Packaging ................................................................... 22

8
SERVSWITCH™ SERVVIEW
1. Specifications
Compliance: CE (EN 55022 Class A, EN 55024, EN 60950);
CISPR 22 Class A, CISPR 24, IEC 950;
FCC Part 15 Subpart J Class A, IC Class/classe A
Interface: Proprietary composite of VGA compatible video and
IBM PS/2 compatible keyboard and two-button mouse
Resolution: Up to 1024 x 768 noninterlaced
Refresh Rate: Up to 75 Hz
Maximum
Distance: Up to 25 ft. (7.6 m) to the attached CPU or KVM switch
depending on cable quality
Connectors: Both rear-mounted;
(1) HD15 female for composite I/O;
(1) IEC 320 male power inlet
Maximum
Altitude: Operating: 10,000 ft. (3048 m);
Storage: 30,000 ft. (9144 m)
Temperature
Tolerance: Operating: 32 to 104˚F (0 to 40˚C);
Storage: –4 to +140˚F (–20 to +60˚C)
Humidity
Tolerance: Operating: 10 to 90% noncondensing;
Storage: 5 to 95% noncondensing
Audible Noise: Less than 60 dBA
Thermal
Dissipation: Up to 25,000 BTU/hr. maximum
Enclosure: Steel and high-impact plastic (rackmount rails are steel)
Grounding: Chassis-grounded
Fuse: 250 V, 2.0 A maximum

9
CHAPTER 1: Specifications
Power: From utility-power (mains) outlet, through detachable
power cord and IEC 320 male inlet, to internal
transformer:
Input voltage: 100 to 250 VAC;
Input frequency: 50 to 60 Hz, single-phase;
Input current: From 0.5 amps at 250 VAC to 0.7 amps
at 100 VAC;
Consumption: 24 watts maximum
Size: Chassis only:
1.65"H x 16.5"W x 17.5"D (4.2 x 41.9 x 44.5 cm);
Chassis with mounting-rail assembly attached:
1.65"H x 17.5"W x 24"D (4.2 x 44.5 x 61 cm)
Weight: 12.5 lb. (5.7 kg)

10
SERVSWITCH™ SERVVIEW
2. Introduction
The ServSwitch™ ServView is a rackmounted monitor/keyboard/mouse drawer
for managing one or more rackmounted servers that occupies only 1U (1.75",
4.4 cm) of vertical rack space instead of the 10U (17.5", 44.5 cm) or more that can
be necessary to house a CRT. Here are some of the other key features of the
ServView:
• Integrated 14.1" (35.8 cm) flat-panel display that supports up to 1024 x 768
resolution at refresh rates up to 75 Hz.
• Full 83-key low-profile notebook keyboard.
• Glidepoint touchpad.
• High-density connection to a CPU or KVM switch using a single composite
cable.
• Compatible with all standard IBM®PC operating systems.
• All rackmount hardware included.
• External cable-carrying arm for reducing cable clutter.
• Autosensing 115/220-VAC power supply.

11
CHAPTER 3: Safety Considerations
3. Safety Considerations
Here are some things you’ll need to be very careful about when you install or use
the ServView:
• Do not open or disassemble the ServView. It contains no user-serviceable parts,
and opening it might expose you to dangerous shock hazards and other risks,
even if it’s turned off and/or unplugged. If the ServView needs to be serviced,
please call Black Box Technical Support.
• When you mount the ServView, make sure to maintain the integrity of the
rack—that is, don’t loosen or alter its structural members in order to
accommodate the ServView. Leave adequate space for ventilation, and don’t
install so much (or such hot) equipment in your rack that heat impairs or
damages your devices.
• Be careful not to spill any liquid on the ServView, and don’t use the ServView
near water.
• Do not insert foreign objects into any openings in the ServView’s housing. You
could damage the ServView and/or give yourself a dangerous electric shock.
• Do not place heavy objects on the ServView’s power cord or place it where it
will be walked on. Damage to the cord might cause shock or fire.
• Use a power cord that’s (a) rated for the voltage of your outlets, (b) compliant
with your country’s electrical-safety standards, and (c) approved by your
country’s regulatory agencies. If you need a power cord other than the one
supplied with the ServView, please call Black Box Technical Support.
• Don’t place a freestanding ServView on a sloping or unstable table, stand, cart,
etc. It could fall and be seriously damaged.
• Use caution when you close the ServView (lower its monitor screen) so that
you don’t pinch your fingers.
• Do not lean on the ServView’s drawer when it’s pulled out. You could break it.
• The fluorescent tubes inside the ServView’s LCD monitor contain mercury.
Please follow the laws and regulations of your area for properly disposing of
the tubes if that becomes necessary.

12
SERVSWITCH™ SERVVIEW
4. Installation
4.1 The Complete Package
Along with the ServView, you should have received:
• A telescoping rackmount-rail assembly;
• A cable-carrier arm;
• (6) 8-32 x 1⁄2" screws;
• (2) 8-32 x 1⁄4" screws;
• (12) 10-32 x 3⁄4" screws;
• A power cord;
• A three-to-one ServView cable; and
• This manual.

13
CHAPTER 4: Installation
4.2 Assembling and Installing the ServView
To install your ServView, take these steps:
CAUTION!
To reduce the risk of personal injury or damage to equipment, make
sure that the rack is ready to receive the ServView before you install it:
– The leveling jacks must be extended to the floor.
– The full weight of the rack must rest on the leveling jacks.
– If you’re mounting the ServView in a single rack, the stabilizing feet
must be attached to the rack.
– If you’re mounting the ServView in a multiple-rack system, the racks
must be coupled.
Also keep in mind that only one extendable component at a time
should ever be extended from the front of the rack.
1. Separate the inside rails from the rest of the rackmount-rail assembly by
extending the rails to their full length, holding down the quick-release
latches, and pulling the inside rails away from the assembly.
2. Attach the two inside rails to the three posts on the right and left sides of the
ServView—one rail to each side. Attach each rail to the posts using the
included 8-32 x 1⁄2" screws, as shown in Figure 4-1.
Figure 4-1. Attaching the inside rails to the ServView.
Rail-attachment screws

14
SERVSWITCH™ SERVVIEW
3. Attach one end of the cable-carrier arm to the back of the ServView with the
included 8-32 x 1⁄4" screws, as shown in Figure 4-2. Be careful not to attach this
upside down: Make sure that the small “tab” section with the screwholes is
oriented toward the inside of the rack, not toward the outside.
Figure 4-2. Attaching the cable carrier to the ServView.
4. You can adjust the length of the rear outside rails of the rail assembly. Stretch
or compress them as necessary to match the depth of the rack cabinet the
ServView will be mounted in.
5. Attach the outside rails of the rackmount-rail assembly to the rack using the
included 10-32 x 3⁄4" screws: one in each of the three holes at each end of each
rail.
6. With the outside rails mounted in the cabinet at the desired height, carefully
lift the ServView and align the inner part of the slide mechanism (on the
inside rails attached to the ServView) with the outer part of the slide (on the
outside rails). Gently slide the ServView in until the quick-release latches
catch. Press both sides of the latches to allow the ServView to retract fully
within the cabinet. Slide the ball-bearing rack in the slide mechanism as far
forward as possible and make sure that the slides engage the ball bearings.
Arm-attachment screwsCable-carrier arm

15
CHAPTER 4: Installation
7. After you’ve successfully mounted the ServView, attach the free end of the
cable-carrier arm to the back end of one of the outside rails you installed in
step 5. While holding the rail in place, back out the top and bottom screws
(but not the middle screw) that you used to mount that end of the rail in
step 5. Then place the end of the arm so that the two holes in its tab line up
with the empty screwholes in the rail. Screw the two screws back in, securing
both the arm and the rail to the rack cabinet.
Figure 4-3. Attaching the cable carrier to the rail.

16
SERVSWITCH™ SERVVIEW
4.3 Connecting the Cables
First, making sure that the power switch on the back of the ServView is in the OFF
position (“O”), connect the included power cord to the IEC 320 power inlet just
below the switch.
If possible, power down the computer or KVM switch that you want to connect to
the ServView. Then run the included proprietary three-to-one cable from the
ServView’s HD15 female connector to the HD15 female video connector and 6-pin
mini-DIN keyboard and mouse connectors on your CPU or switch. Refer to
Figure 4-4 below and Figure 4-5 on the next page.
CAUTION!
Do not plug a monitor into the ServView’s HD15 connector. Doing so
could damage both the monitor and the ServView.
Although we don’t recommend doing so, you can attach a bonded three-to-three
VGA and PS/2®extension cable such as product code EHN408 to the connectors
at the CPU/switch end of the ServView cable in order to connect a CPU or switch
that’s farther away than the ServView cable will reach. You could also use standard,
separate VGA and PS/2 extension cables such as EVNPS05 and EVNPS03 to do
this. But you mustn’t run more than 25 ft. (7.6 m) of total cabling from the CPU or
switch to the ServView—even with very high-quality cables, video will begin to
degrade rapidly at distances greater than that. Also, do not use a VGA extension
cable to extend distance from the ServView to the composite HD15 end of the
ServView cable. There are signals expressed on all fifteen pins of the ServView
cable’s HD15 connector, but most VGA extension cables don’t pass through all
fifteen pins.
Once you’ve made this connection, move the ServView’s power switch to the ON
position (“|”) to power up the ServView, then power up the CPU or switch.
Figure 4-4. Attaching the 3-in-1 cable to the ServView.
ServView cable’s
composite connection—
don’t plug a monitor
into this!
Fuse, power switch,
and power inlet with
power cord attached

17
CHAPTER 4: Installation
Figure 4-5. Attaching the 3-in-1 cable to a CPU or to a KVM switch with
separate user-port connectors.
Keyboard and mouse strands plug into
PS/2 style 6-pin mini-DIN keyboard and
mouse ports on CPU or switch
Video strand plugs into
HD15 female video port on
CPU or switch

18
SERVSWITCH™ SERVVIEW
5. Operation
5.1 Getting Started
To use the ServView, slide its drawer out of the rack cabinet until the retention
clips of the ball-bearing slides catch. Open its TFT screen to a comfortable viewing
angle. We suggest that, if possible, you set all your servers to 1024 x 768 resolution.
(This is the TFT’s native resolution, and graphics sent to the ServView at that
resolution will look the best.) We also suggest that that the frequency (refresh rate)
be set to a level that creates a crisp video signal—never lower than 60 Hz or higher
than 75 Hz.
Here’s how the ServView’s other components work:
•Keyboard
The ServView keyboard is a standard 83-key US/UK English laptop keyboard.
When you turn on Num Lock (the Num Lock LED will light), the right-hand
end of the keyboard becomes a keypad for number entry.
•Touchpad
You can simulate mouse clicks with the ServView’s touchpad in either of two
ways: You can press the standard buttons directly below the pad to send a right
or left mouse click, or you can tap the dark gray part of the pad to send a left
mouse click or the light gray corner of the pad to send a right mouse click.
The ServView can’t emulate the center or “wheel” button of three-button
mouse.
•LEDs
There are four LEDs on the ServView: Caps Lock, Scroll Lock, Num Lock, and
the TFT indicator. When the keyboard functions are enabled, the TFT LED
beside the monitor screen will light green. When the TFT is powered but not
receiving a signal, the TFT LED will light red. (This occurs when the TFT goes
into “sleep mode.” When a signal is detected, the LED will turn from red to
green.)
•TFT Buttons
The four buttons to the right of the TFT control the TFT’s on-screen display as
described in the next section.

19
CHAPTER 5: Operation
5.2 The TFT’s On-Screen Display
The ServView’s TFT-screen settings (including position, contrast, and brightness)
can be controlled with an on-screen display (OSD). The OSD in turn is controlled
with the four buttons on the TFT’s right-hand side, shown in Figure 5-1.
Figure 5-1. The ServView’s TFT-control buttons.
To activate the ServView’s on-screen display, press the Enter key beside of the TFT
screen. This will cause the main menu to appear, shown in Figure 5-2.
Figure 5-2. The main menu.
MENU
Auto Adjust
Brightness
Clock
Position
Contrast
TFT LED
Dark = No power
Lit red = Power but no video
Lit green = Power and video
Enter button
Up button
Down button
Exit button