Black Box ServSelect KV119A Installation and maintenance instructions

Doc. No. 590-326-001A

SERVSWITCH™ FAMILY
1
Welcome to the ServSwitch™ Family!
Thank you for purchasing a BLACK BOX® ServSwitch™ brand console port server!
We appreciate your business, and we think you’ll appreciate the many ways that this
product will save you money, time, and effort.
Our ServSwitch family is all about breaking away from the traditional, expensive
model of device management and display. You know, the one-size-fits-all-even-if-it-
doesn’t model that says, “One computer gets one dedicated monitor or user station, no
more, no less.” Why not a single user station (monitor, keyboard, and mouse) or serial
console for multiple computers, routers, etc.—even computers of different platforms?
Why not a pair of user stations, each of which can control multiple computers? Why
not many monitors or user stations for the same computer? Why not access or display
any of your devices, anywhere in the world, with any of your user stations, monitors,
or consoles?
With our ServSwitch products, there’s no reason why not. We carry a broad line of
robust solutions for all these applications:
• Do you have just two PCs and need an economical alternative to keeping two
mice, keyboards, and monitors on your desk? Or do you need to share many
computers, including a mix of IBM® PC, RS/6000®, Apple® Macintosh®,
Sun Microsystems®, and SGI™ types among multiple worldwide users with
different access levels?
• Do you have to send video from one computer to two different local monitors? Or
do you need to send video from multiple computers to dozens of remote monitors?
• Do you need centralized terminal-based serial control over many sites?
• Does your switch have to sit solidly on a worktable and use regular everyday
cables? Or does it have to be mounted in an equipment rack, use convenient
many-to-one cables, and have a rackmounted user station that folds and slides
into 1U of space?
No matter how large or small your setup is, no matter how simple or how complex,
we’re confident we have a ServSwitch system that’s just right for you. Welcome to the
BLACK BOX ServSwitch™ family—the one-stop answer for all your video, serial
console, and KVM switching and extension needs!
*
This manual will tell you all about your new ServSelect IP SCPS, including how to
install and operate it. For an introduction to the SCPS, see Chapter 2. The Summit
product codes covered in this manual are:
KV119A KV119E KV129A KV129E
This manual also includes information about the ServSelect™ IP SCPS Rackmount
Kit, which has its own installation instructions:
RMK19I

SERVSELECT™ IP SCPS INSTALLER/USER GUIDE
2
FEDERAL COMMUNICATIONS COMMISSION AND
INDUSTRY CANADA
RADIO-FREQUENCY INTERFERENCE STATEMENTS
This equipment generates, uses, and can radiate radio-frequency energy and if not
installed and used properly, that is, in strict accordance with the manufacturer’s
instructions, may cause interference to radio communication. It has been tested and
found to comply with the limits for a Class A computing device in accordance with
the specifications in Subpart B of Part 15 of FCC rules, which are designed to
provide reasonable protection against such interference when the equipment is
operated in a commercial environment. Operation of this equipment in a residential
area is likely to cause interference, in which case the user at his own expense will be
required to take whatever measures may be necessary to correct the interference.
Changes or modifications not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
This digital apparatus does not exceed the Class A limits for radio noise emission from
digital apparatus set out in the Radio Interference Regulation of Industry Canada.
Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de la classe A prescrites dans le
Règlement sur le brouillage radioélectrique publié par Industrie Canada.
EUROPEAN UNION DECLARATION OF CONFORMITY
This equipment has been tested and found to comply with the limits for a Class A
computing device in accordance with the specifications in the European standard
EN55022. These limits are designed to provide reasonable protection against
harmful interference. This equipment generates, uses and can radiate radio-
frequency energy, and if not installed and used in accordance with the instructions,
might cause harmful interference to radio or television reception.
However, there is no guarantee that harmful interference will not occur in a
particular installation. If this equipment does cause interference to radio or television
reception, which can be determined by turning the equipment on and off, you can
correct the interference with one or more of the following measures:
(a) Reorient or relocate the receiving antenna.
(b) Increase the separation between the equipment and the receiver.
(c) Connect the equipment to an outlet on a circuit different from that to which the
receiver is connected.
(d) Consult the supplier or an experienced radio/TV technician for help.

COMPLIANCE STATEMENTS
3
Shielded cables must be used with this equipment to maintain compliance with radio
frequency energy emission regulations and ensure a suitably high level of immunity
to electromagnetic disturbances. This equipment has also been found to comply with
European standards EN50082 and EN60950.
Japanese Compliance Statement
Other Agency Approvals
UL 1950, CSA C22. 2 No. 950, IEC 950
Republic of Korea EMI Standard Certificate Number: E-F900-01-2012 (A)
TRADEMARKS USED IN THIS MANUAL
BLACK BOX and the logo are registered trademarks, and ServSwitch,
ServSelect, and ServSelect IP are trademarks of BLACK BOX Corporation.
Apple, Mac, and Macintosh are registered trademarks of Apple Computer, Inc.
IBM, PS/2, and RS/6000 are registered trademarks of International Business
Machines Corporation.
Microsoft, HyperTerminal, Windows, Windows NT, and Windows XP are
trademarks or registered trademarks of Microsoft Corporation in the United States
and/or other countries.
Sun and Sun Microsystems are registered trademarks of Sun Microsystems, Inc. in
the United States and other countries.
UL is a registered trademark of Underwriters Laboratories, Inc.
Any other trademarks mentioned in this manual are acknowledged to be the property
of the trademark owners.

SERVSELECT™ IP SCPS INSTALLER/USER GUIDE
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Normas Oficiales Mexicanas (NOM)
Electrical Safety Statement
INSTRUCCIONES DE SEGURIDAD
1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de
que el aparato eléctrico sea operado.
2. Las instrucciones de seguridad y operación deberán ser guardadas para
referencia futura.
3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de
operación deben ser respetadas.
4. Todas las instrucciones de operación y uso deben ser seguidas.
5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca de
la tina de baño, lavabo, sótano mojado o cerca de una alberca, etc.
6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que
sean recomendados por el fabricante.
7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea
recomendado por el fabricante.
8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá a
lo descrito en las instrucciones de operación. Todo otro servicio deberá ser
referido a personal de servicio calificado.
9. El aparato eléctrico debe ser situado de tal manera que su posición no interfiera
su uso. La colocación del aparato eléctrico sobre una cama, sofá, alfombra o
superficie similar puede bloquea la ventilación, no se debe colocar en libreros o
gabinetes que impidan el flujo de aire por los orificios de ventilación.
10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor como
radiadores, registros de calor, estufas u otros aparatos (incluyendo
amplificadores) que producen calor.
11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del tipo
descrito en el instructivo de operación, o como se indique en el aparato.
12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización
del equipo no sea eliminada.
13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean
pisados ni pellizcados por objetos colocados sobre o contra ellos, poniendo
particular atención a los contactos y receptáculos donde salen del aparato.
14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las
recomendaciones del fabricante.
15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas
de energia.
16. El cable de corriente deberá ser desconectado del cuando el equipo no sea
usado por un largo periodo de tiempo.

NOM STATEMENT
5
17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean
derramados sobre la cubierta u orificios de ventilación.
18. Servicio por personal calificado deberá ser provisto cuando:
A: El cable de poder o el contacto ha sido dañado; u
B: Objectos han caído o líquido ha sido derramado dentro del aparato; o
C: El aparato ha sido expuesto a la lluvia; o
D: El aparato parece no operar normalmente o muestra un cambio en su
desempeño; o
E: El aparato ha sido tirado o su cubierta ha sido dañada.

SERVSELECT™ IP SCPS INSTALLER/USER GUIDE
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Contents
1. Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
2. Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
2.1 Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
2.2 Safety Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
3. Installation and Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
3.1 Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
3.2 Installing the SCPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
3.3 Configuring the SCPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
3.4 Reinitializing the SCPS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
4. Operations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
4.1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
4.2 Configuring Serial Port Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
4.3 Connecting to Serial Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
4.4 Managing Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
4.5 Using Authentication Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
4.6 Managing the Port History Buffer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
4.7 Managing SNMP Structures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
5. Using SCPS Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
5.1 Accessing the CLI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
5.2 Entering Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .39
5.3 Understanding Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .40
5.4 Command Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42
6. SCPS Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
6.1 Connect Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
6.2 Disconnect Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
6.3 Help Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45
6.4 Port Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
6.5 Quit Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
6.6 Resume Command . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
6.7 Server Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
6.8 Show Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .63
6.9 User Commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .69
7. Traps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
8. Device Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
9. Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
9.1 Calling BLACK BOX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
9.2 Shipping and Packaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78

CHAPTER 1: PRODUCT OVERVIEW
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1. Specifications
During the course of this product’s lifetime, modifications might be made to its
hardware or firmware that could cause these specifications to change without notice.
Agency Approvals
FCC P15 Class A, EN55022, EN61000-3-2,
EN61000-3-3, EN60950, EN55024, ETL (UL1950),
CSA 22.2 No. 950
Server Ports
Number 8 (SCPS-8); 16 (SCPS-16)
Type Serial ports
Connectors Serial port RJ-45
Network Connection
Number 1
Type Ethernet: IEEE 802.3, 10BaseT
Fast Ethernet: IEEE 802.3U, 100BaseT
Connector RJ45
Other Characteristics
Dimensions (HxWxD) 4.45 x 22.23 x 20.32 cm 1U form factor
(1.75 x 8.75 x 8.00 in)
Weight 5 lbs (2.3 kg) without cables
Heat Dissipation 75 BTU/hr (SCPS-8); 102 BTU/hr (SCPS-16)
Airflow 2.5 cfm
Power Consumption 22 W (SCPS-8); 30 W (SCPS-16)
AC-input power 50 W maximum
AC-input maximum 90 to 267 VAC
AC-input current rating 0.5 A
AC-input cable 18 AWG three-wire cable, with a three-lead IEC-320
receptacle on the power supply end and a country
dependent plug on the power resource end
Frequency 50-60 Hz
Temperature Ø˚to 40˚Celsius (32˚to 104˚Fahrenheit) operating
-20˚to 65˚Celsius (-4˚to 149˚Fahrenheit) nonoperating
Humidity 10 to 90% noncondensing

SERVSELECT™ IP SCPS INSTALLER/USER GUIDE
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2. Introduction
2.1 Features and Benefits
The BLACK BOX®ServSelect™ IP SCPS is a serial over IP network appliance that
provides non-blocked access and control for multiplatform servers and serial devices
such as routers, power management devices and firewalls.
You may connect up to 8 serial devices to an SCPS-8, and 16 serial devices to an
SCPS-16. A single 10/100 Ethernet port provides network connectivity on each
SCPS. Two SCPS units may be mounted in 1U of vertical space in a standard 19
inch rack.
Figure 2-1. SCPS
Serial device access options
Access to attached serial devices is possible via a serial Command Line Interface
(CLI) connection, a PPP (Point to Point Protocol) dial-in connection to a serial CLI
modem or from a third-party Secure Shell (SSH) client.
User authentication and data security
The SCPS user database supports up to 64 user definitions, which include
usernames, passwords and/or keys, plus specifications of access rights to SCPS
ports and commands. User definitions may be changed at any time. You may choose
to have user access authenticated locally at the SCPS user database or at one or
more RADIUS (Remote Access Dial-In User Service) servers. Data security may be
enhanced via industry-standard SSH encryption methods.
Extensive command set
The SCPS offers a wide range of commands that allow administrators to easily
configure, control and display information about the SCPS operating environment,
including its ports, users and device access sessions. The user interface also offers
descriptive error message data and built-in command help information. On-board
TFTP support allows administrators to upload new functionality to SCPS units in
the field.

CHAPTER 2: INTRODUCTION
9
Device session history
Each SCPS port has a buffer that holds the most recent 64K bytes of session data. A
separate history command mode lets you navigate within a port’s current history file
and conduct tailored searches.
SCPS
Remote IP Connection
CAT5 Connection
TCP/IP
Managed Devices
IP Connection
Figure 2-2. Example SCPS Configuration
2.2 Safety Precautions
To avoid potential device problems:
• If the building has 3-phase AC power, ensure that a computer and its monitor (if
used) are on the same phase. For best results, they should be on the same circuit.
• Use only the supplied cable to connect appliances and devices. Warranties do
not apply to damage resulting from user-supplied cable.