Blackbe;rry Bold 9650 series User manual

BlackBerry Bold 9650 Smartphone

Version: 5.0

User Guide

To find the latest user guides, visit www.blackberry.com/docs/smartphones.

SWDT643442-643442-0315051244-001

Contents

Welcome to BlackBerry!............................................................................................................................................................................................................................ 9

Feature availability..................................................................................................................................................................................................................................... 9

Find more information............................................................................................................................................................................................................................... 10

Start using your device.............................................................................................................................................................................................................................. 10

Navigation and typing............................................................................................................................................................................................................................... 11

BlackBerry basics....................................................................................................................................................................................................................................... 11

Troubleshooting basics.............................................................................................................................................................................................................................. 14

Shortcuts..................................................................................................................................................................................................................................................... 18

BlackBerry basics shortcuts...................................................................................................................................................................................................................... 18

Phone shortcuts.......................................................................................................................................................................................................................................... 18

Message shortcuts..................................................................................................................................................................................................................................... 19

Typing shortcuts......................................................................................................................................................................................................................................... 20

File and attachment shortcuts.................................................................................................................................................................................................................. 20

Media shortcuts.......................................................................................................................................................................................................................................... 21

Browser shortcuts....................................................................................................................................................................................................................................... 21

Calendar shortcuts..................................................................................................................................................................................................................................... 22

Search shortcuts......................................................................................................................................................................................................................................... 23

Map shortcuts............................................................................................................................................................................................................................................. 23

Troubleshooting.......................................................................................................................................................................................................................................... 23

Phone........................................................................................................................................................................................................................................................... 24

Phone basics............................................................................................................................................................................................................................................... 24

Emergency calls.......................................................................................................................................................................................................................................... 27

Volume......................................................................................................................................................................................................................................................... 28

Voice mail.................................................................................................................................................................................................................................................... 29

Speed dial.................................................................................................................................................................................................................................................... 30

Conference calls......................................................................................................................................................................................................................................... 31

Call logs....................................................................................................................................................................................................................................................... 32

Call waiting................................................................................................................................................................................................................................................. 34

Call forwarding........................................................................................................................................................................................................................................... 34

Call blocking............................................................................................................................................................................................................................................... 36

Fixed dialing................................................................................................................................................................................................................................................ 37

Smart dialing.............................................................................................................................................................................................................................................. 39

TTY support................................................................................................................................................................................................................................................. 40

Multiple phone numbers........................................................................................................................................................................................................................... 40

Phone options............................................................................................................................................................................................................................................. 41

Voice commands........................................................................................................................................................................................................................................ 46

Perform an action using a voice command............................................................................................................................................................................................. 46

Available voice commands........................................................................................................................................................................................................................ 46

Change the language for voice commands............................................................................................................................................................................................ 47

Turn off choice lists for voice commands................................................................................................................................................................................................ 47

Change the options for voice prompts.................................................................................................................................................................................................... 47

Improve voice recognition......................................................................................................................................................................................................................... 48

Messages..................................................................................................................................................................................................................................................... 49

Message basics........................................................................................................................................................................................................................................... 49

Email messages.......................................................................................................................................................................................................................................... 54

PIN messages............................................................................................................................................................................................................................................. 64

SMS text messages.................................................................................................................................................................................................................................... 65

MMS messages........................................................................................................................................................................................................................................... 69

Message list options.................................................................................................................................................................................................................................. 73

S/MIME-protected messages................................................................................................................................................................................................................... 77

IBM Lotus Notes native encrypted messages......................................................................................................................................................................................... 83

PGP protected messages.......................................................................................................................................................................................................................... 84

Files and attachments............................................................................................................................................................................................................................... 96

File and attachment basics....................................................................................................................................................................................................................... 96

Managing files and attachments............................................................................................................................................................................................................. 99

Documents.................................................................................................................................................................................................................................................. 100

Spreadsheets.............................................................................................................................................................................................................................................. 101

Media files................................................................................................................................................................................................................................................... 102

Presentations.............................................................................................................................................................................................................................................. 102

vCard contact attachments....................................................................................................................................................................................................................... 103

Media........................................................................................................................................................................................................................................................... 105

Audio and video files................................................................................................................................................................................................................................. 105

Video recorder............................................................................................................................................................................................................................................ 111

Camera........................................................................................................................................................................................................................................................ 113

Pictures........................................................................................................................................................................................................................................................ 115

Managing media files................................................................................................................................................................................................................................ 117

Memory and media cards.......................................................................................................................................................................................................................... 119

Transferring and downloading media files............................................................................................................................................................................................. 122

Browser........................................................................................................................................................................................................................................................ 130

Browser basics............................................................................................................................................................................................................................................ 130

Browser bookmarks.................................................................................................................................................................................................................................... 133

Web feeds.................................................................................................................................................................................................................................................... 136

Browser options.......................................................................................................................................................................................................................................... 137

Browser security......................................................................................................................................................................................................................................... 141

Browser push.............................................................................................................................................................................................................................................. 144

Date, time, and alarm................................................................................................................................................................................................................................ 147

Set the date and time manually............................................................................................................................................................................................................... 147

Get the date and time from the wireless network automatically......................................................................................................................................................... 147

Change what appears on the display when your device is charging................................................................................................................................................... 147

Change the clock face............................................................................................................................................................................................................................... 148

Display a second time zone...................................................................................................................................................................................................................... 148

Turn on bedside clock mode..................................................................................................................................................................................................................... 148

Set options for bedside clock mode......................................................................................................................................................................................................... 148

Turn on the alarm....................................................................................................................................................................................................................................... 149

Silence the alarm....................................................................................................................................................................................................................................... 149

Change alarm notification options.......................................................................................................................................................................................................... 149

Use the stopwatch..................................................................................................................................................................................................................................... 150

Set the timer............................................................................................................................................................................................................................................... 150

Change timer notification options........................................................................................................................................................................................................... 150

Personal organizer..................................................................................................................................................................................................................................... 152

Contacts...................................................................................................................................................................................................................................................... 152

Calendar...................................................................................................................................................................................................................................................... 159

Tasks............................................................................................................................................................................................................................................................ 170

Memos......................................................................................................................................................................................................................................................... 173

Categories................................................................................................................................................................................................................................................... 175

Calculator.................................................................................................................................................................................................................................................... 176

Ring tones, sounds, and alerts.................................................................................................................................................................................................................. 178

Ring tones, sounds, and alerts basics...................................................................................................................................................................................................... 178

LED notification.......................................................................................................................................................................................................................................... 181

Typing.......................................................................................................................................................................................................................................................... 183

Typing basics.............................................................................................................................................................................................................................................. 183

Typing input methods................................................................................................................................................................................................................................ 184

Typing options............................................................................................................................................................................................................................................ 185

Spelling checker......................................................................................................................................................................................................................................... 186

Custom dictionary...................................................................................................................................................................................................................................... 188

AutoText...................................................................................................................................................................................................................................................... 190

Language..................................................................................................................................................................................................................................................... 193

Change the display language................................................................................................................................................................................................................... 193

Add a display language............................................................................................................................................................................................................................. 193

Delete a display language......................................................................................................................................................................................................................... 193

About typing input languages.................................................................................................................................................................................................................. 193

Change the typing input language.......................................................................................................................................................................................................... 193

Use a shortcut to switch typing input languages while you type........................................................................................................................................................ 194

Change the shortcut for switching typing input languages................................................................................................................................................................. 194

Turn off the shortcut for switching typing input languages................................................................................................................................................................. 194

Change the display options for contacts................................................................................................................................................................................................. 195

Display and keyboard................................................................................................................................................................................................................................ 196

Backlighting................................................................................................................................................................................................................................................ 196

Display options........................................................................................................................................................................................................................................... 196

Keyboard..................................................................................................................................................................................................................................................... 199

Themes........................................................................................................................................................................................................................................................ 200

Search.......................................................................................................................................................................................................................................................... 202

Messages, attachments, and web pages................................................................................................................................................................................................. 202

Organizer data........................................................................................................................................................................................................................................... 205

Synchronization.......................................................................................................................................................................................................................................... 207

About synchronization............................................................................................................................................................................................................................... 207

Reconcile email messages over the wireless network........................................................................................................................................................................... 207

Delete email messages over the wireless network................................................................................................................................................................................ 207

Prerequisites: Synchronizing organizer data over the wireless network............................................................................................................................................. 208

Synchronize organizer data over the wireless network......................................................................................................................................................................... 208

About synchronization conflicts............................................................................................................................................................................................................... 208

Manage email reconciliation conflicts..................................................................................................................................................................................................... 209

Manage data synchronization conflicts................................................................................................................................................................................................... 209

About backing up and restoring device data.......................................................................................................................................................................................... 209

Prerequisites: Restoring data over the wireless network...................................................................................................................................................................... 209

Delete device data, third-party applications, or media card files........................................................................................................................................................ 210

Empty the deleted items folder on your computer from your device................................................................................................................................................... 210

Bluetooth technology................................................................................................................................................................................................................................ 212

Bluetooth technology basics..................................................................................................................................................................................................................... 212

Bluetooth technology options................................................................................................................................................................................................................... 215

GPS technology.......................................................................................................................................................................................................................................... 220

About GPS technology.............................................................................................................................................................................................................................. 220

Get your GPS location............................................................................................................................................................................................................................... 220

Turn off location aiding............................................................................................................................................................................................................................. 220

Prevent others from tracking your location............................................................................................................................................................................................ 221

Maps............................................................................................................................................................................................................................................................ 222

Map basics.................................................................................................................................................................................................................................................. 222

Navigation................................................................................................................................................................................................................................................... 224

Maps bookmarks........................................................................................................................................................................................................................................ 225

Map options................................................................................................................................................................................................................................................ 226

Applications................................................................................................................................................................................................................................................ 230

About multitasking..................................................................................................................................................................................................................................... 230

Keep an application running and switch to another application......................................................................................................................................................... 230

Keep an application running and return to the Home screen.............................................................................................................................................................. 230

Close an application so that it is not running......................................................................................................................................................................................... 231

About adding applications........................................................................................................................................................................................................................ 231

About instant messaging applications.................................................................................................................................................................................................... 231

About social networking applications...................................................................................................................................................................................................... 232

Add, update, or return to the previous version of an application using the application center....................................................................................................... 232

Add an application..................................................................................................................................................................................................................................... 232

View properties for an application........................................................................................................................................................................................................... 232

Delete a third-party application............................................................................................................................................................................................................... 233

Receive a device password prompt before you add an application..................................................................................................................................................... 233

View the size of an application database................................................................................................................................................................................................ 233

Check for application updates.................................................................................................................................................................................................................. 233

BlackBerry Device Software...................................................................................................................................................................................................................... 235

About updating the BlackBerry Device Software................................................................................................................................................................................... 235

Update the BlackBerry Device Software over the wireless network.................................................................................................................................................... 235

Return to the previous version of the BlackBerry Device Software..................................................................................................................................................... 236

Delete the previous version of the BlackBerry Device Software.......................................................................................................................................................... 236

Check for BlackBerry Device Software updates that you can install over the wireless network...................................................................................................... 236

About updating the BlackBerry Device Software from a web site....................................................................................................................................................... 236

Update the BlackBerry Device Software from a web site..................................................................................................................................................................... 237

Wireless network coverage....................................................................................................................................................................................................................... 239

Turn on the connection to the wireless network.................................................................................................................................................................................... 239

Turn off the connection to the wireless network.................................................................................................................................................................................... 239

Turn on or turn off data service or set roaming options........................................................................................................................................................................ 239

Wireless networks that your device connects to.................................................................................................................................................................................... 240

Turn on LED notification for wireless coverage...................................................................................................................................................................................... 240

Check the status of network connections and services......................................................................................................................................................................... 240

Roaming...................................................................................................................................................................................................................................................... 241

Preferred wireless network list................................................................................................................................................................................................................. 242

Wi-Fi technology........................................................................................................................................................................................................................................ 245

About connecting to a Wi-Fi network...................................................................................................................................................................................................... 245

Turn on Wi-Fi technology.......................................................................................................................................................................................................................... 245

Connect to a Wi-Fi network...................................................................................................................................................................................................................... 245

Connect to a Wi-Fi network using the Push Button Setup method..................................................................................................................................................... 246

Connect to a Wi-Fi network using the PIN method............................................................................................................................................................................... 246

About Wi-Fi profiles................................................................................................................................................................................................................................... 247

Change the order of Wi-Fi profiles........................................................................................................................................................................................................... 247

Delete a Wi-Fi profile................................................................................................................................................................................................................................. 247

Prevent your device from connecting to a Wi-Fi network..................................................................................................................................................................... 248

Turn off the prompt that appears for hotspots and Wi-Fi networks that you connect to manually................................................................................................. 248

Advanced Wi-Fi connection settings....................................................................................................................................................................................................... 248

UMA connection settings......................................................................................................................................................................................................................... 251

Wi-Fi technology troubleshooting............................................................................................................................................................................................................ 252

Power, battery, and memory..................................................................................................................................................................................................................... 253

Turn off your device................................................................................................................................................................................................................................... 253

Set your device to turn on and turn off automatically........................................................................................................................................................................... 253

Reset the device......................................................................................................................................................................................................................................... 253

Check the battery power level.................................................................................................................................................................................................................. 253

Extend battery life...................................................................................................................................................................................................................................... 253

Format the device memory or a media card........................................................................................................................................................................................... 254

View the amount of available memory.................................................................................................................................................................................................... 254

Best practice: Conserving memory on your device................................................................................................................................................................................ 254

The application memory on my device is low......................................................................................................................................................................................... 255

SIM card...................................................................................................................................................................................................................................................... 256

About the SIM card phone book............................................................................................................................................................................................................... 256

Add a contact to your SIM card................................................................................................................................................................................................................ 256

Copy contacts from your SIM card to your contact list......................................................................................................................................................................... 256

Copy a contact from your contact list to your SIM card........................................................................................................................................................................ 256

Change a SIM card contact...................................................................................................................................................................................................................... 257

Delete a SIM card contact........................................................................................................................................................................................................................ 257

Store SMS text messages on your SIM card........................................................................................................................................................................................... 257

About SIM card security............................................................................................................................................................................................................................ 258

Protect your SIM card with a PIN code................................................................................................................................................................................................... 258

Change the SIM card PIN code................................................................................................................................................................................................................ 258

Change the display name for a phone number...................................................................................................................................................................................... 258

Security........................................................................................................................................................................................................................................................ 259

Security basics............................................................................................................................................................................................................................................ 259

Password keeper........................................................................................................................................................................................................................................ 261

Encryption................................................................................................................................................................................................................................................... 263

Memory cleaning........................................................................................................................................................................................................................................ 266

Certificates.................................................................................................................................................................................................................................................. 267

PGP keys..................................................................................................................................................................................................................................................... 275

Certificate servers...................................................................................................................................................................................................................................... 281

Key stores.................................................................................................................................................................................................................................................... 283

Smart cards................................................................................................................................................................................................................................................. 286

Software tokens.......................................................................................................................................................................................................................................... 290

VPN settings............................................................................................................................................................................................................................................... 291

About security self-tests............................................................................................................................................................................................................................ 292

Verify security software............................................................................................................................................................................................................................. 292

Third-party application control................................................................................................................................................................................................................ 292

Service books and diagnostic reports...................................................................................................................................................................................................... 298

Service books.............................................................................................................................................................................................................................................. 298

Diagnostic reports...................................................................................................................................................................................................................................... 299

Wi-Fi diagnostic reports............................................................................................................................................................................................................................ 300

Accessibility options.................................................................................................................................................................................................................................. 303

About accessibility options....................................................................................................................................................................................................................... 303

Display closed captions in videos............................................................................................................................................................................................................. 303

Change the display font............................................................................................................................................................................................................................ 303

Use reverse contrast for the screen display............................................................................................................................................................................................ 303

Use grayscale for the screen display....................................................................................................................................................................................................... 304

Set the number of icons that appear on the Home screen................................................................................................................................................................... 304

Turn on event sounds................................................................................................................................................................................................................................ 304

Assign ring tones and alerts to a contact................................................................................................................................................................................................ 304

Voice dialing............................................................................................................................................................................................................................................... 306

Predictive input method............................................................................................................................................................................................................................ 306

BrickBreaker................................................................................................................................................................................................................................................ 308

About BrickBreaker.................................................................................................................................................................................................................................... 308

BrickBreaker capsules................................................................................................................................................................................................................................ 308

BrickBreaker scoring.................................................................................................................................................................................................................................. 309

Play BrickBreaker....................................................................................................................................................................................................................................... 309

Adjust the volume...................................................................................................................................................................................................................................... 309

Set the paddle speed................................................................................................................................................................................................................................. 309

Submit a score to the BrickBreaker high score web site....................................................................................................................................................................... 310

Check the high scores on the BrickBreaker web site............................................................................................................................................................................. 310

Word Mole game........................................................................................................................................................................................................................................ 311

Word Mole game basics............................................................................................................................................................................................................................. 311

Single-player games.................................................................................................................................................................................................................................. 312

Multiplayer games..................................................................................................................................................................................................................................... 313

Glossary....................................................................................................................................................................................................................................................... 316

Legal notice................................................................................................................................................................................................................................................. 321

Welcome to BlackBerry!

This is one of the many resources available to help you use your BlackBerry® device. You can look for answers in the Help application on the

Home screen of your device, or by pressing the Menu key and clicking Help in most applications.

Feature availability

The following items affect the availability of features on your BlackBerry® device. The features discussed are meant as examples, and are not

inclusive of every feature that might or might not be available on your device.

Device model

Features such as an internal GPS receiver, Wi-Fi® connection capability, and the camera and video camera are dependant on your device

model. To find feature specifications for your device model, visit www.blackberry.com/go/devices.

Wireless service plan

A wireless service plan with phone or voice is required to use the phone application and to send and receive SMS text messages and MMS

messages.

A wireless service plan with data is required to use the browser service and instant messaging applications, and to send and receive email

messages and PIN messages.

For more information, contact your wireless service provider.

BlackBerry Internet Service and BlackBerry Enterprise Server

Once you have a data plan, you must set up your email address or third-party instant messaging account in order to send and receive

email messages, use third-party instant messaging applications, and use certain browser configurations.

If you are an individual user, when you set up your email address or instant messaging account, you are associating it with the BlackBerry®

Internet Service.

If you are a corporate user, your administrator sets up your email account by associating it with a BlackBerry® Enterprise Server. Your

administrator might set options that determine the features and settings that are available on your device.

Wireless service provider

Features such as MMS messages, location-based services, and some phone features are dependant on your wireless service provider's

offerings. For more information, contact your wireless service provider.

Wireless network

The wireless network that your device is connected to might affect the availability of some features. Depending on your wireless service

provider and available roaming options, different wireless networks are available. Some wireless networks do not support features such

as call blocking, call forwarding, or cell broadcasting. For more information, contact your wireless service provider.

Related topics

Find more information, 10

Wireless networks that your device connects to, 240

BlackBerry Device Software, 235

User Guide Welcome to BlackBerry!

Find more information

• To view the user guide for your BlackBerry® device, click Help on the Home screen or in an application menu.

• To view the BlackBerry® 101 tutorial, user guide, safety and product information booklet, or software license agreement and warranty for

your device, insert the BlackBerry® User Tools CD that came with your device into the CD drive on your computer.

• To find information about your wireless network or your wireless service plan, visit your wireless service provider web site.

• To find software, games, and accessories for your device, visit www.discoverblackberry.com.

• To buy accessories for your device, contact your wireless service provider or visit www.shopblackberry.com.

Start using your device

Complete the setup wizard

The setup wizard is designed to help you learn about navigation and typing, change options to personalize your BlackBerry® device, set up

wireless and Bluetooth® connections and set up one or more email addresses. The setup wizard should appear automatically the first time that

you turn on your device.

1. If the Welcome screen does not appear automatically, on the Home screen or in a folder, click the Setup Wizard icon.

2. Complete the instructions on the screen.

Set up an email address

To perform this task, you must know the login information for your existing email addresses or your administrator must have provided you with

an enterprise activation password.

1. On the Home screen or in a folder, click the Setup Wizard icon.

2. On the email setup screen, select one of the following options:

•I want to create or add an email address: This email setup option is most common for individual users. Use this option to associate

your BlackBerry® device with one or more (up to ten) existing email addresses (for example, a Google Mail™ or Windows Live™ Hotmail®

email account) or to create a new email address for your device. To use a social networking application on your device, you must use

this option to associate your device with the email address that you use to receive social networking notifications. If this option does

not appear, contact your wireless service provider.

•I want to use a work email account with a BlackBerry Enterprise Server: This email setup option is most common for corporate

users. Use this option to associate your device with a work email account using the BlackBerry® Enterprise Server if your administrator

has provided you with an enterprise activation password.

3. Click Next.

4. Complete the instructions on the screen.

Note: When your email address is set up correctly, you receive a confirmation message. To view and manage your email messages, on the

Home screen, click the Messages icon.

User Guide Welcome to BlackBerry!

Navigation and typing

About the Menu key and Escape key

The Menu key and Escape key on your BlackBerry® device are designed to help you navigate screens and complete tasks quickly and easily.

Key Actions

Menu key • view more applications on the Home screen

• open the menu in an application

• select a highlighted menu item

Escape key • move back a screen

• close a menu

Move around the screen

• To move the cursor in any direction and highlight items, slide your finger on the trackpad.

• To select an item or open a link, click (press) the trackpad.

• To change the value in a field, click a field. Click a value.

• To return to the Home screen, when you are not on a call, press the End key.

BlackBerry basics

Make a call

1. From the Home screen or in the phone application, perform one of the following actions:

• Type a phone number.

• Type part of a contact name. Highlight a contact or phone number.

2. Press the Send key.

To end the call, press the End key.

Related topics

Add a pause or a wait to a phone number, 153

Available voice commands, 46

User Guide Welcome to BlackBerry!

Change your ring tone

1. On the Home screen, click the Sounds icon.

2. Click Set Ring Tones/Alerts.

3. Click the application or item that you want to change.

4. Perform one of the following actions:

• To use a preloaded ring tone, in the Ring Tone field, click a ring tone.

•To use a ring tone that you downloaded, in the Ring Tone field, click Select Music. Navigate to a folder that contains ring tones. Click

a ring tone.

5. Press the Menu key.

6. Click Save.

Send an email message

1. On the Home screen, click the Messages icon.

2. Press the key.

3. Click Compose Email.

4. In the To field, type an email address or a contact name.

5. Type a message.

6. Press the key.

7. Click Send.

Related topics

Search for contacts in your organization's address book, 153

Mailing lists, 155

Send an SMS text message

You can send an SMS text message to up to ten recipients.

1. On the Home screen, click the Messages icon.

2. Press the key.

3. Click Compose SMS.

4. In the To field, perform one of the following actions:

• Type an SMS phone number (include the country code and area code).

• Type a contact name.

• Type part of a contact name. Click a contact.

• If your device is connected to a CDMA network, you can type an email address.

5. Type a message.

6. Press the key.

7. Click Send.

Related topics

Mailing lists, 155

User Guide Welcome to BlackBerry!

Add a contact

1. On the Home screen, click the Contacts icon.

2. Click New Contact.

3. Type the contact information.

4. Press the key.

5. Click Save.

Schedule an appointment

1. On the Home screen, click the Calendar icon.

2. Press the key.

3. Click New.

4. Type the appointment information.

5. If the appointment recurs, change the Recurrence field.

6. Press the key.

7. Click Save.

Related topics

Turn off your device, 253

Take a picture

1. On the Home screen, click the Camera icon.

2. Press the Right Convenience key all the way down.

Related topics

Record a video, 13

Record a video

To perform this task, you might need to have a media card inserted in your BlackBerry® device.

1. On the Home screen, click the Media icon.

2. Click the Video Camera icon.

3. To start recording, click the record icon.

4. To pause recording, click the pause icon.

Note: The approximate amount of memory available for saving videos appears on the lower part of the screen when video recording is paused.

Related topics

Play a media file, 105

Take a picture, 13

User Guide Welcome to BlackBerry!

Visit a web page

Depending on your wireless service provider, multiple browsers might appear on your BlackBerry® device. For more information about the

charges associated with using each browser, contact your wireless service provider.

1. On the Home screen, click the Browser icon.

2. Perform one of the following actions:

• If a web address field appears on the screen, type a web address.

• If a web address field does not appear on the screen, press the key. Click Go To. Type a web address.

3. Press the Enter key.

Turn on the alarm

1. In the clock, press the Menu key.

2. Click Set Alarm.

3. On the trackpad, slide your finger up or down to select On or Weekdays. Slide your finger to highlight On or Weekdays.

4. Press the Escape key.

5. Click Save.

In the device status section of the Home screen, a clock indicator appears.

Pair with a Bluetooth enabled device

Some Bluetooth® enabled devices have a passkey that you must type before you can pair with them.

1. In the Bluetooth setup application, click Search or Listen.

2. If necessary, click a Bluetooth enabled device.

3. If necessary, type the passkey for the Bluetooth enabled device on your BlackBerry® device.

4. If necessary, type the passkey for the Bluetooth enabled device on the Bluetooth enabled device.

Troubleshooting basics

I cannot make or receive calls

Try performing the following actions:

• Verify that your BlackBerry® device is connected to the wireless network.

• Verify that your wireless service plan includes phone or voice services.

•If you cannot make calls and fixed dialing is turned on, verify that the phone number for your contact appears in your fixed dialing list

or turn off fixed dialing.

• If you have traveled to another country and you have not changed your smart-dialing options, dial the full phone number, including

the country code and area code, for your contact.

• If you are not receiving calls, verify that call blocking and call forwarding are turned off.

User Guide Welcome to BlackBerry!

• Your device or your SIM card might support more than one phone number, even if you only have one phone number. Verify that your

phone number is set as your active phone number.

•If you have more than one phone number associated with your device, verify that the phone number that you want to make calls from

and receive calls to is set as your active phone number.

Related topics

Fixed dialing, 37

Call blocking, 36

Call forwarding, 34

Switch the active phone number, 41

I cannot set up an email address

Try performing the following actions:

• On the Home screen or in a folder, click the Setup Wizard icon. On the email setup screen, verify that you have typed all the email

address information correctly. To view the password that you typed, select the Show Password check box.

• Verify that the email address is associated with a supported email account (for example, a POP3 email account or an IMAP email

account). For more information about supported email accounts, contact your wireless service provider.

• If you are switching from another BlackBerry® device that is associated with one or more email addresses using the BlackBerry®

Internet Service, verify that you have completed the process for switching devices automatically or manually using the email setup

application. For more information about switching devices, see the Learn More booklet that came with your device.

For more information about setting up an email address, visit www.blackberry.com/go/docs and click BlackBerry Internet Service.

I am not receiving messages

Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, you should receive

messages when you return to a wireless coverage area.

• If you created an email address or added an existing email address to your device using the email setup screen in the setup wizard,

verify that you have received an activation message on your device from the BlackBerry® Internet Service. If you have not received an

activation message (the message might take a short period of time to arrive), in the setup wizard, open the email setup screen to send

a service book to your device.

•If you have not received a registration message from the wireless network, register your device.On the Home screen or in a folder, click

the Options icon. Click Advanced Options. Click Host Routing Table. Press the Menu key. Click Register Now.

• Verify that data service is turned on.

• If you use email message filters, verify that the options for email message filters are set correctly.

•Verify that email message forwarding is turned on and that you have selected all the email message folders, including your inbox folder,

that you want to receive email messages from.

•If you have a Wi-Fi® enabled device and if your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN, reset

your device and connect to the Wi-Fi network or log in to the VPN again.

• Verify that your device is not blocking messages. For more information, contact your administrator.

Related topics

Turn off the connection to the wireless network, 239

User Guide Welcome to BlackBerry!

About wireless coverage indicators, 241

Turn on or turn off data service or set roaming options, 239

Change an email message filter, 58

Forward messages from a specific email message folder to your device, 55

I cannot send SMS text messages

Depending on your wireless service plan, this feature might not be supported.

Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should send

the messages when you return to a wireless coverage area. Try performing the following actions:

•Verify that your BlackBerry® device is connected to the wireless network. If you are not in a wireless coverage area, your device should

send the messages when you return to a wireless coverage area.

• Verify that fixed dialing is turned off.

Related topics

Turn off the connection to the wireless network, 239

Fixed dialing, 37

I cannot save media files

Your BlackBerry® device memory or media card might not have enough available memory to store media files.

Try performing the following actions:

• If you are trying to save a media file to your device memory, delete old data or messages from your device.

• If you are trying to save a media file on your media card, delete old media files.

• In the camera options, verify that the Picture Quality field is not set to Superfine. Superfine pictures use more memory than fine or

normal pictures.

• If possible, increase the maximum amount of memory available for pictures.

Related topics

Delete a media file or folder, 118

Delete a message, 54

I cannot play a media file on a web page

Your BlackBerry® device might not support the size or file format of the media file.

The battery is not charging

Depending on how you charge your BlackBerry® device, try performing the following actions:

• Verify that the USB cable is securely connected to your device and a USB port.

• Try connecting your device to another USB port on your computer, a USB port on a different computer, a USB hub, or try using a travel

charger.

User Guide Welcome to BlackBerry!

• Verify that BlackBerry device USB drivers are installed on your computer. When you install BlackBerry® Desktop Software from the CD

that came with your device, the correct USB drivers should be installed. You can also download the latest version of BlackBerry Desktop

Software from www.blackberry.com.

• Verify that your computer is not in standby, hibernate, or sleep mode.

• Some USB hubs might not provide enough power. Plug the hub into a power outlet (if available) and reconnect your device.

User Guide Welcome to BlackBerry!

Shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

BlackBerry basics shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

• To move the cursor, slide your finger on the trackpad.

• To move back a screen, press the Escape key.

• To return to the Home screen, when you are not on a call, press the End key.

• To view more applications on the Home screen, press the Menu key.

• To open a menu in an application to access options and available actions, press the Menu key.

• To move to a list item or menu item, type the first letter of the item.

• To select a highlighted menu item, press the Menu key.

• To select or clear a check box, press the Space key.

• To view available values in a field, press the Alt key.

• To switch applications, press and hold the Menu key. Click an application.

• To switch between the active notification profile and the Vibrate notification profile, press and hold the Qkey.

• To delete a highlighted item, press the Backspace/Delete key.

Phone shortcuts

Depending on the typing input language that you are using, some shortcuts might not be available.

• To change your ring tone, from the Home screen, press the Send key. Press the Menu key. Click Set Ring Tone.

• To check your voice mail, press and hold 1.

•To send an incoming call to voice mail when your BlackBerry® device is inserted in a holster, press and hold the Volume Down key on the

right side of your device.

• To set up speed dial for a contact, on the Home screen or in the phone application, press and hold the key that you would like to assign

speed dial to.

• To add an extension to a phone number, press the Alt key and the Xkey. Type the extension number.

• To type a letter in a phone number field, press the Alt key and the letter key.

• To insert a plus sign (+) when typing a phone number, press the Okey.

•To turn on the speakerphone during a call, press the Speakerphone key ( ) on the keyboard. To turn off the speakerphone during a call,

press the Speakerphone key again.

• If you are using a wireless headset, to stop listening to a call with the headset, press the Speakerphone key. To listen to a call using the

wireless headset again, press the Speakerphone key again.

User Guide Shortcuts

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