Blackbe;rry Q10 User manual

BlackBerry Q10 Smartphone
Version: 10.2.1
User Guide

Published: 2014-05-07
SWD-20140507083649641

Contents
Setup and basics........................................................................................................................................... 6
New in this release.........................................................................................................................................6
Your device at a glance.................................................................................................................................. 8
What's different about BlackBerry 10?............................................................................................................8
Home screen at a glance..............................................................................................................................16
Application icons......................................................................................................................................... 16
Notification icons.........................................................................................................................................19
Menu icons..................................................................................................................................................20
Inserting the micro SIM card, battery, and media card..................................................................................20
Set up your device using the Setup app........................................................................................................ 23
Using the touch screen................................................................................................................................ 23
Personalizing your device.............................................................................................................................28
Where do I find customer support?............................................................................................................... 29
Device Switch.............................................................................................................................................. 29
BlackBerry ID.............................................................................................................................................. 34
Phone and voice.......................................................................................................................................... 38
Phone basics............................................................................................................................................... 38
Notifications and ring tones..........................................................................................................................47
Voicemail.....................................................................................................................................................51
Voice Control............................................................................................................................................... 54
BlackBerry Hub and email........................................................................................................................... 59
The BlackBerry Hub at a glance................................................................................................................... 59
BlackBerry Hub and email........................................................................................................................... 59
BBM............................................................................................................................................................84
Facebook.................................................................................................................................................... 84
Twitter.........................................................................................................................................................84
LinkedIn...................................................................................................................................................... 84
joyn............................................................................................................................................................. 84

Media..........................................................................................................................................................88
Change the media volume............................................................................................................................88
Supported audio and video file extensions, formats, and codecs................................................................... 88
Camera........................................................................................................................................................89
Pictures.......................................................................................................................................................95
Music.......................................................................................................................................................... 99
Videos....................................................................................................................................................... 103
BlackBerry Story Maker............................................................................................................................. 105
Media sharing............................................................................................................................................106
About FM Radio.........................................................................................................................................107
Scan for radio stations................................................................................................................................108
Manually tune to a radio station..................................................................................................................108
Listening to radio stations...........................................................................................................................108
Add a radio station to your favorites............................................................................................................108
Remove a radio station from your favorites................................................................................................. 109
Games.......................................................................................................................................................109
Settings..................................................................................................................................................... 112
Customize your device settings.................................................................................................................. 112
How do I update the software on my BlackBerry 10 device?........................................................................115
Battery and power..................................................................................................................................... 116
Connections.............................................................................................................................................. 123
BlackBerry Keyboard and typing................................................................................................................ 143
Language.................................................................................................................................................. 152
Screen display........................................................................................................................................... 153
Accessibility.............................................................................................................................................. 154
Media cards and storage............................................................................................................................162
BlackBerry Link features on your device.....................................................................................................167
Applications and features...........................................................................................................................170
Organizing your apps................................................................................................................................. 170
Calendar....................................................................................................................................................172
Contacts....................................................................................................................................................181
Clock.........................................................................................................................................................188

BlackBerry World.......................................................................................................................................195
Android apps ............................................................................................................................................ 199
Maps and GPS...........................................................................................................................................200
Browser.....................................................................................................................................................207
The Smart Tags application explained........................................................................................................ 215
Search your device.................................................................................................................................... 218
File Manager..............................................................................................................................................219
Calculator..................................................................................................................................................224
BlackBerry Virtual Expert........................................................................................................................... 225
Productivity and work.................................................................................................................................227
Switch between your personal space and work space................................................................................. 227
About BlackBerry Balance and your work space ........................................................................................ 227
Remember................................................................................................................................................ 232
Documents To Go...................................................................................................................................... 237
Print To Go.................................................................................................................................................237
BlackBerry World for Work......................................................................................................................... 238
Enterprise IM.............................................................................................................................................238
Enterprise IM for Cisco...............................................................................................................................238
BlackBerry Bridge......................................................................................................................................238
BlackBerry Travel...................................................................................................................................... 238
BlackBerry Work Drives..............................................................................................................................239
Salesforce..................................................................................................................................................239
Adobe Reader............................................................................................................................................239
Security and backup.................................................................................................................................. 240
Passwords and locking...............................................................................................................................240
Backing up your device data...................................................................................................................... 244
BlackBerry Protect.................................................................................................................................... 244
Password Keeper.......................................................................................................................................245
Security settings........................................................................................................................................ 250
Legal notice...............................................................................................................................................254

Setup and basics
New in this release
Introducing BlackBerry 10 OS version 10.2.1
This software update introduces great new features to help you be more productive, and more in control. Discover more
ways to prioritize your communications, read web content offline, customize menus, download Android apps, and monitor
the battery power level so you can be more productive for longer.
BlackBerry Hub
The BlackBerry Hub now features customizable notifications, the ability to filter the message list using a pinch gesture, and
the ability to compose messages in plain text or rich text.
BlackBerry Keyboard
If you often need to type in more than one language, the keyboard allows you to switch languages quickly by pressing the
Alt key and the Enter key at the same time. You can turn on or turn off this feature on the Language and Input settings
screen.
•Change your language while typing
Music
An FM Radio in the Music app lets you listen to radio stations on your BlackBerry device. You can scan for stations, mark
stations as favorites, and listen to the radio using a wired headset or the speakerphone.
Calendar
You can view a specific date in the calendar by tapping the top of the screen and selecting a date. You can use existing
calendar information to create follow-up meetings, and with the Cisco WebEx Meetings app installed, you can schedule
WebEx meetings.
User Guide Setup and basics
6

Contacts
When you save a contact, you can select the account that you want to save it to, and you can move contacts between
accounts. You can create groups within your contacts so that you can easily send messages to everyone in the group, set
up meetings, and share files. For each of your contacts, you can set unique notifications for phone calls and different types
of messages, including BBM, email, text, and other social feeds.
Phone
You can answer a call on your device by touching and holding the circle at the bottom of the screen and sliding your finger
to the left. Slide your finger to the right to decline a call. You can assign speed dial keys to your contacts and call them
directly from the home screen, and you can make calls by typing the contact's name.
BlackBerry Browser
Save a webpage to your device so that you can read it at a later time, whether you are connected to a network or not. You
can also go to your favorite Android app website and download apps to your device. If you use BlackBerry Balance, apps
are downloaded to your personal space and can’t access the data in your work space. Download apps that you trust. Your
device doesn’t check the integrity of the APK files that you download.
Settings
You can set up your device to use a picture password instead of a traditional password. You can specify which options
appear in the Quick Settings menu that appears when you swipe down from the top of the home screen. You can also
specify the order of these options, and switch between your personal space and work space from the Quick Settings menu.
From the Device Monitor screen, you can view how much storage space and battery power each of your apps is using. You
can see information about CPU, memory, and mobile network or Wi-Fi network usage.
Related information
The BlackBerry Hub at a glance,59
BlackBerry Keyboard and typing,143
Notifications and ring tones,47
About FM Radio,107
Calendar,172
Contacts,181
Phone basics,38
Browser,207
BlackBerry World,195
Customize your device settings,112
User Guide Setup and basics
7

Battery and power,116
Your device at a glance
What's different about BlackBerry 10?
If you're new to a BlackBerry 10 device, you might be eager to learn more about what makes it different from other
BlackBerry devices. Find information about the home screen, menus, settings, messages, notifications, and apps. Learn
where to find your phone number and PIN and find out how to cut, copy, and paste text.
How do I get back to the home screen?
•In many apps, you can tap Back to return to the previous screen.
• To minimize an app and return to the home screen, swipe up from the bottom of the screen.
User Guide Setup and basics
8

How do I get to the menu?
There is no Menu key on BlackBerry 10 devices. You can open menus by tapping the icons at the bottom of the
screen, and by touching and holding items on the screen.
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9

How do I change my settings and options?
Do any of the following:
• To change the settings in an app, swipe down from the top of the screen. Tap .
• To see other options in many apps, tap .
• To change your BlackBerry device settings and connect to mobile and Wi-Fi networks, on the home screen, swipe down
from the top of the screen. Tap Settings.
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10

Where is my email or other messages?
All of your email, text messages, social networking notifications, missed calls, and voice mail messages can be found in the
BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry device. It's at the core of the BlackBerry 10
experience, and it's always running so that you stay connected no matter what you're doing on your device.
To get to the BlackBerry Hub, on the home screen, slide your finger right.
You can also peek at the BlackBerry Hub or open it from anywhere on your device using a simple gesture:
User Guide Setup and basics
11

Where are the phone keys and my notification profiles?
• BlackBerry 10 OS includes the following built-in notification modes: Normal, Phone Calls Only, Vibrate Only, Silent, and
All Alerts Off.
•You can quickly turn on Silent mode by swiping down from the top of the home screen and tapping .
• You can set custom ring tones for contacts in the Contacts app.
• To set notifications for particular types of messages, on the home screen, swipe down from the top of the screen and
tap Settings > Notifications.
• To answer a call, touch and hold the circle at the bottom of the screen and slide your finger to the left. Release your
finger from the screen once the circle covers .
• To decline a call, touch and hold the circle at the bottom of the screen and slide your finger to the right. Release your
finger from the screen once the circle covers .
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12

Where are my apps?
Some of the apps that you used on your old BlackBerry device might not be available on your BlackBerry 10 device. In the
BlackBerry World storefront, you can check if your old apps are available for download on the My World screen or find new
apps.
How do I edit or move text?
There's no need for a trackpad or trackball on a BlackBerry 10 device! Just touch and hold your finger on text to show a
menu with options to select, cut, copy, and paste text. You can move the cursor or insert text into a specific location using
fine cursor control.
Select text
Touch and hold a character or word.
• To cancel your selection, tap anywhere on the screen.
• To change your text selection, drag the handles.
Move text
1. Touch and hold your finger on a word or in a text field.
2. Release your finger from the screen. A menu with text editing options appears.
3. Tap an option.
Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to
avoid selecting it.
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13

Insert the cursor
1. Tap a word or text field to show the cursor.
2. Do any of the following:
• To move the cursor to another spot, drag the circle.
• To move the cursor one character at a time, tap the top, bottom, left or right of the circle.
3. Insert text where you place the cursor.
Tip: Make sure that you place your finger on the outer part of the circle so that you can still see the cursor.
Where are my tasks, memos, and voice notes?
• If you used BlackBerry Link to transfer the files from your old BlackBerry device to your new device, your tasks, memos,
and voice notes should be in the new BlackBerry Remember app.
• If you previously used tasks in BBM Groups, you still have access to those tasks in BBM.
Where do I find my files?
You can find your files in the File Manager app. If you added a work account to your BlackBerry device and your
administrator turned on BlackBerry Balance technology, your device data, apps, and network access are divided into a
work space and a personal space. The separate spaces help you to avoid accidentally copying work data into a personal
app, or displaying confidential work data during a BBM Video chat. To switch between your work space and personal
space, drag your finger down on the middle of the home screen and tap Personal or Work.
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Where can I find my device info and passwords?
Where can I find my PIN?
In BBM, tap your profile picture. On your profile page, your PIN appears under your barcode. In an email or text
message, you can also type mypin to display your PIN.
How do I find my own phone number?
On the home screen, tap the icon. In the Calls or Contact view, in the center of the screen, swipe down, and
your phone number appears at the top of the screen. In an email or text message, you can also type mynumber to
display your phone number.
Where is Password Keeper?
The Password Keeper app is available for download in the BlackBerry World storefront. If you used BlackBerry Link
or a media card to transfer your data from a BlackBerry device running BlackBerry Device Software 5.0 or later, you
can restore your Password Keeper passwords from your old device after you download and open the Password
Keeper app.
Where can I find details about my device software version and hardware?
On the home screen, swipe down from the top of the screen. Tap Settings > About. To change the type of
information displayed, tap an option in the drop-down list.
In a message, note, or task, you can type myver followed by a space, to see your device model and the BlackBerry
10 OS version it is running. This feature might not be supported by your input language.
How do I search?
If you are looking for something on your BlackBerry device or the Internet, at the bottom of the home screen, tap .
What is BlackBerry Link?
BlackBerry Link is the latest version of BlackBerry Desktop Software and can be used with your BlackBerry 10 device. You
can use BlackBerry Desktop Software with devices that are running BlackBerry 7.1 and earlier.
BlackBerry Link is software that you can install on your computer to link data, media files, and applications on your
BlackBerry device to your desktop computer.
To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac
option.
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Home screen at a glance
Application icons
Icon Description
BlackBerry Hub
Access all of the messages and notifications that you receive from your different accounts
from one convenient location.
Contacts
Access the contacts from all of your accounts, as well as their updates and your shared
activities, in a single app.
Browser
View webpages more easily using the reader mode, and share webpages quickly with your
contacts.
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Icon Description
Calendar
View all your events in one place, including events you added from your email accounts
and social networking accounts. You can filter events according to your account.
BBM
Type, talk, or post. You decide the best way to communicate with your BBM contacts in
real-time.
Text Messages
Send and receive text messages and text messages with an attachment, if provided as part
of your wireless service plan.
BlackBerry World
Download, buy, rate, and review apps, games, music, and videos.
Remember
A productivity app for collecting and categorizing the information you want to remember.
Docs To Go
Create, edit, and format Microsoft Word documents and Microsoft Excel spreadsheets.
Edit, view, and present Microsoft PowerPoint presentations.
Pictures
View, edit, and share pictures that you take with the camera or that are saved on your
device.
Music
Share your music quickly and easily with your contacts. Play your music on home
entertainment equipment over the wireless network.
Videos
View, edit, and share videos that you take with the camera or that are saved on your
device. Play your videos on home entertainment equipment over the wireless network.
Story Maker
Create and share a movie that you make using pictures, videos, and music on your device.
Facebook
View your Facebook notifications, upload photos and videos, and check in to Places.
Twitter
Follow the stories, ideas, and opinions that interest you by sending and receiving short
messages known as tweets.
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Icon Description
LinkedIn
Build and connect with your professional network and get access to ideas and
opportunities for your career.
Maps
Search for places, get turn-by-turn directions, and save favorite places.
Games
Find games to download and play. Add your friends so that you can view their games or
challenge them to a game.
YouTube
Share your videos with friends, family, and the world.
Voice Control
Speak your commands to make a call, send messages, search the Internet, and more.
Clock
Track the time using a world clock, stopwatch, timer, and alarm clock.
Calculator
Perform calculations using a standard and scientific calculator, tip calculator, and unit
converter.
Compass
Navigate using the compass, or let the compass connect to GPS satellites to find your
location.
File Manager
View, save, and share files that are stored on your device, on a media card, or on devices or
networks that your device is connected to.
Smart Tags
Store and create tags that contain info such as text, phone numbers, and links that you
can share with others.
Settings
Change the settings for network connections, accounts, display, language, and more.
Adobe Reader
View PDF files on your device and share them with others over email, BBM, and more.
Phone
Place conference calls, check voicemail, or move a call to BBM Video.
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Icon Description
Camera
Includes front and rear cameras, and a Time Shift mode to help you capture the perfect
picture.
Setup
Set up your accounts, personalize your device, and watch tutorials about using BlackBerry
10 OS.
Help
Find out how to do things quickly on your device, read FAQs, and learn tips that can help
increase your productivity.
Notification icons
The notification icons show you that you have new or unopened items for your accounts in the BlackBerry Hub. When you
have a new item, the indicator appears on the notification icon. You can peek at your notification icons by sliding your
finger up from the bottom of the screen from anywhere on the device.
Icon Description
Email message
Text message
BBM message
Facebook message
Twitter message
LinkedIn message
Phone call
Voice mail message
Notification messages from apps and services such as BlackBerry World
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Menu icons
Tip: If you aren't sure what a menu icon means, touch and hold the icon to see what it does. Slide your finger off the icon to
avoid selecting it.
Here's a description of the most common menu icons:
Icon Description
Open a menu of actions
Open a list of ways to navigate or filter information
Compose a message
View attachments
Share an item, such as a picture, with someone
Reply to an email
Reply to all recipients of an email
Forward an email
Record a voice note
Add a new entry in the Remember app
Add a new entry in the Calendar app
Inserting the micro SIM card, battery, and
media card
Learn how to insert the micro SIM card, battery, and the optional media card (microSD card).
Remove the battery door
To remove the battery door, press and slide down the battery door.
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