Blackbe;rry ENTERPRISE SERVER FOR IBM LOTUS DOMINO - - TECHNICAL NOTE FOR JAPANESE... User manual

©2008 Research In Motion Limited. All rights reserved. www.rim.com
BlackBerry Enterprise Server
Version 4.1 SP 6
Technical Note for Japanese
Environments

BlackBerry Enterprise Server 2 of 16
Overview
If you install BlackBerry®Enterprise Server 4.1 SP 6 or upgrade to BlackBerry Enterprise Server
4.1 SP 6 in a Japanese environment, you must be aware of the following information:
•environments that are certified for BlackBerry Enterprise Server 4.1 SP 6
•tasks required to upgrade from BlackBerry Enterprise Server 4.1 SP 4 Japanese to
BlackBerry Enterprise Server 4.1 SP 6 Japanese
•resolved issues in BlackBerry Enterprise Server 4.1 SP 4 Japanese
•known issues that exist in BlackBerry Enterprise Server 4.1 SP 6 Japanese
See the BlackBerry Enterprise Server version 4.1 SP4 documentation for general information
about managing the BlackBerry Enterprise Server. This document takes precedence over the
BlackBerry Enterprise Server version 4.1 SP4 documentation when installing the BlackBerry
Enterprise Server in a Japanese environment.
Reference Information
BlackBerry Enterprise Server Installation Guide •system requirements
•instructions for new installations
BlackBerry Enterprise Server Feature and Technical
Overview
•BlackBerry Enterprise Server features
•system architecture
•data and process flows
BlackBerry Enterprise Server System Administration
Guide
•system setup and management
•BlackBerry®device implementation
instructions
“Activation of Yomi field synchronization after BlackBerry
Enterprise Server upgrade”(KB13854)
•manual synchronization of the Yomi field
mappings between the BlackBerry device and
the messaging server
Supported terminology documentation •new definitions for RIM certified and supported
environments
Errata •differences between the Japanese terms used
in the product and in the BlackBerry Enterprise
Server 4.1 SP 6 documentation
Language support matrix
You can use BlackBerry Enterprise Server 4.1 SP 6 in both English and Japanese environments.
For more information, see “Certified Environments” under “Installation Requirements”.
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BlackBerry Enterprise Server 3 of 16
Unsupported features for Japanese environments
The following BlackBerry Enterprise Server 4.1 SP 6 features are not supported for use in
Japanese environments:
•BlackBerry®Calendar Synchronization Tool – this tool finds and corrects differences between
the calendar entries on users’ BlackBerry devices and the calendar entries on users’
computers.
•BlackBerry Monitoring System (BMS) – this tool monitors the health of the BlackBerry
Enterprise Service components.
Installation requirements
For complete installation requirements, see the BlackBerry Enterprise Server for Microsoft
Exchange Installation Guide.
Certified environments
In certified environments, documented configurations have undergone validation and acceptance
testing to determine the compatibility of the BlackBerry Enterprise Server. This means that during
testing, RIM internally identified and addressed any high-impact issues. Performance testing has
been assumed, in general, from testing in English environments.
All other combinations will be managed to the best of our capabilities. Please contact your carrier
or RIM Japan for further advice when using non-certified combinations.
Item Requirement Version
BlackBerry Enterprise Server operating system software Microsoft® Windows Server 2003 SP2 (Japanese)
BlackBerry Configuration
Database host computer operating system software Microsoft® Windows Server 2003 SP2 (Japanese)
database type Microsoft® SQL Server™ 2005 (Japanese)
Microsoft SQL Server 2000 Desktop Engine (English)
Microsoft SQL Server 2005 Express (Japanese)
IBM® Lotus® Domino® host computer operating
system software Microsoft® Windows Server 2003 SP2 (Japanese)
messaging server software IBM Lotus Domino version 7.0.1 (Japanese Language Pack)
IBM Lotus Domino version 7.0.3 (Japanese Language Pack)
Microsoft® Exchange host computer operating
system software Microsoft® Windows Server 2003 SP2 (Japanese)
messaging server software Microsoft® Exchange Server 2003 (Japanese)
Microsoft® Exchange Server 2007(Japanese)
Notes:
For BlackBerry Enterprise Server 4.1 SP 6, the certified database has changed.
As of April 2008, Microsoft®no longer supports Microsoft®SQL Server®2000 Desktop Engine,
which is bundled with BlackBerry Enterprise Server 4.1 SP 6.
Installing or upgrading the BlackBerry Enterprise Server
You cannot choose the language in which the BlackBerry Enterprise Server is installed. The
language is determined by the locale of your Windows®operating system.
•If you install the BlackBerry Enterprise Server on a Japanese operating system, the setup
program and the BlackBerry Manager are localized in Japanese.
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BlackBerry Enterprise Server 4 of 16
•If you install the BlackBerry Enterprise Server on an operating system that is in a language
other than Japanese, the setup program and the BlackBerry Manager are localized in
English.
If you upgrade from BlackBerry Enterprise Server 4.1 SP 4 or earlier on an English operating
system to BlackBerry Enterprise Server 4.1 SP 6, and you want to use the BlackBerry Manager
localized in Japanese, you must install BlackBerry Enterprise Server 4.1 SP 6 or a separate
BlackBerry Manager instance on a computer that has a Japanese operating system.
Distributed installations
If you install the BlackBerry Manager on a separate computer that has a Japanese operating
system, the BlackBerry Manager interface appears in Japanese.
A remote BlackBerry Manager installed on a Japanese operating system and another BlackBerry
Manager installed on a non-Japanese operating system can connect to the same BlackBerry
Configuration Database. However, you should use only one language for administration.
Changes are applied to the BlackBerry Configuration Database in the language of the operating
system of the host computer for the BlackBerry Manager. Strings that are stored in the
BlackBerry Configuration Database (for example, the Edit PIM Sync Field Map task) appear in
either Japanese or English, depending on the language in which the BlackBerry Enterprise
Server is installed.
If you connect a remote BlackBerry Manager to a BlackBerry Configuration Database that is
installed on a computer with a Japanese operating system, you see both Japanese and English.
Text that is stored in the BlackBerry Configuration Database appears in Japanese, but all other
text in the BlackBerry Manager appears in English.
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BlackBerry Enterprise Server 5 of 16
Installing BlackBerry Enterprise Server version 4.1 SP 6 for Microsoft
Exchange
If this is a new installation of the BlackBerry Enterprise Server, see the BlackBerry Enterprise
Server for Microsoft Exchange Installation Guide for planning, prerequisites, and installation
information.
Install the required Microsoft hotfixes
In a BlackBerry Enterprise Server for Microsoft Exchange environment, if you are using Microsoft
Exchange Server 2003 and use Unicode text in calendars, install the following two hotfixes:
•Visit http://support.microsoft.com/kb/913643 to download and install the required hotfix on the
messaging server.
•Visit http://support.microsoft.com/kb/923537/en-us to download and install the required hotfix
on the computer that hosts the BlackBerry Enterprise Server.
Install BlackBerry Enterprise Server version 4.1 SP 6
•Install BlackBerry Enterprise Server 4.1 SP 6. See the BlackBerry Enterprise Server for
Microsoft Exchange Installation Guide.
Configure the BlackBerry Enterprise Server to support Unicode text in calendars
If you use Microsoft Exchange 2003 and use Unicode text in calendars, complete this task after
you install the appropriate hotfixes for Microsoft Exchange 2003.
1. On the computer that hosts the BlackBerry Enterprise Server, open the Registry Editor.
2. In the left pane, browse to HKEY_LOCAL_MACHINE\SOFTWARE\Research In
Motion\BlackBerry Enterprise Server\Agents.
3. Right-click Agents.
4. Click New > DWORD Value.
5. Create a DWORD value named SetLocaleIDs.
6. Set the Value data to 1.
7. Click OK.
8. Close the Registry Editor.
9. In the Microsoft Windows Services, restart the BlackBerry Messaging Agent.
Installing BlackBerry Enterprise Server 4.1 SP 6 for IBM Lotus
Domino
If this is a new installation of the BlackBerry Enterprise Server, see the BlackBerry Enterprise
Server for IBM Lotus Domino Installation Guide for planning, prerequisites, and installation
information.
Install BlackBerry Enterprise Server 4.1 SP 6
Install BlackBerry Enterprise Server 4.1 SP 6. See the BlackBerry Enterprise Server for IBM
Lotus Domino Installation Guide for installation information.
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BlackBerry Enterprise Server 6 of 16
Upgrading to BlackBerry Enterprise Server 4.1 SP 6 for Microsoft
Exchange
If you upgrade from an earlier version of the BlackBerry Enterprise Server to BlackBerry
Enterprise Server for Microsoft Exchange 4.1 SP 6, complete the following tasks:
Install the required Microsoft hotfixes for Microsoft Exchange 2003, if applicable.
•Upgrade to BlackBerry Enterprise Server 4.1 SP 6.
•Configure the BlackBerry Enterprise Server to support Unicode text in calendars.
Install the required Microsoft hotfixes
If you are using Microsoft Exchange 2003 and use Unicode text in calendars, download and
install the following hotfixes:
•Visit http://support.microsoft.com/kb/913643 to install the hotfix on the messaging server.
•Visit http://support.microsoft.com/kb/923537/en-us to install the hotfix on the computer on
which you will install the BlackBerry Enterprise Server
Upgrade to BlackBerry Enterprise Server 4.1 SP 6 for Microsoft Exchange
1. Log in to the computer using an administrative account with appropriate database
permissions.
2. Double-click the BESX_Upgrader.zip file.
3. Extract the setup program files to a local drive on your computer.
4. Browse to the location of the setup program files.
5. Double-click setup.exe.
6. Click Update.
7. Complete the configuration screens.
8. Click Finish.
Configure the BlackBerry Enterprise Server to support Unicode text in calendars
If you are use Microsoft Exchange 2003 and use Unicode text in calendars, complete this task.
You must have already installed the appropriate hotfixes for Microsoft Exchange 2003.
1. On the BlackBerry Enterprise Server, open the Registry Editor.
2. In the left pane, browse to HKEY_LOCAL_MACHINE\SOFTWARE\Research In
Motion\BlackBerry Enterprise Server\Agents.
3. Right-click Agents.
4. Click New > DWORD Value.
5. Create a DWORD value named SetLocaleIDs.
6. Set the Value data to 1.
7. Click OK.
8. Close the Registry Editor.
9. In the Microsoft Windows Services, restart the BlackBerry Messaging Agent.
©2008 Research In Motion Limited. All rights reserved. www.rim.com

BlackBerry Enterprise Server 7 of 16
Upgrading to BlackBerry Enterprise Server 4.1 SP 6 for IBM Lotus
Domino
If you are upgrading from an earlier version of the BlackBerry Enterprise Server to BlackBerry
Enterprise Server 4.1 SP 6 for IBM Lotus Domino, complete the following tasks:
•Upgrade to BlackBerry Enterprise Server 4.1 SP 6.
Upgrade to BlackBerry Enterprise Server 4.1 SP 6 for IBM Lotus Domino Version
1. Log in to the computer that hosts the BlackBerry Enterprise Server using an administrative
account with appropriate database permissions.
2. Turn off the IBM Lotus Domino server automatic start.
3. Turn off the IBM Lotus Domino server.
4. Double-click the BESD_Upgrader.zip file.
5. Extract the setup program files to a local drive on your computer.
6. Browse to the location of the setup program files.
7. Double-click setup.exe.
8. Click Update.
9. Complete the configuration screens.
10. Click Finish.
IT policy limitations
IT policy rules and WLAN configuration settings that accept string values do not support Unicode
text. If you submit an IT policy that contains Japanese characters, you receive an error message.
IT policy rules that provide limited support for Unicode text include the following:
•Confirm on Send
•Set Owner Info
•Prepend Disclaimer
•Enterprise Location Tracking User Prompt Message
•Forbidden Passwords
•Force Load Message
•MDS Browser Title
•Message Classification Title
•Message Prompt
•On-Device Help Group Label
•Set Owner Name
See the BlackBerry Enterprise Server Policy Reference Guide for more information about IT
policy rules.
Address lookup limitations
The BlackBerry Enterprise Server does not support remote address lookups using Yomi address
fields. Users cannot look up contacts using the phonetic Yomi reading for address book fields.
This limitation affects the following tasks:
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BlackBerry Enterprise Server 8 of 16
•adding addresses to the address book on a BlackBerry device
•looking up addresses when sending a message on a BlackBerry device
•looking up invitees for meeting invitations on a BlackBerry device
This limitation exists because Microsoft Exchange and IBM Lotus Domino do not currently
support Yomi fields in the global address list. RIM is investigating whether Yomi field lookups will
be supported in a future BlackBerry Enterprise Server release.
Yomi fields have been added to the address book for the BlackBerry device in BlackBerry®
Device Software 4.2 SP 2. These fields synchronize with the BlackBerry device and the
messaging server in BlackBerry Enterprise Server 4.1 SP 4 Japanese or higher.
BlackBerry Attachment Service
.zip attachment limitations
In some cases, files and file names that are embedded within a zip file attachment cannot be
displayed correctly on the BlackBerry device.
WinZip®uses a combination of Unicode that also includes code pages based on OEM and MS-
DOS from the local operating system. The BlackBerry Attachment Service uses the standard
WinZip code page which might not have other code pages. This results in the BlackBerry
Attachment Service not being able to distinguish the locale of the file names correctly and to
encode them properly for display on the device.
.pdf attachment limitations
Attachments in .pdf format that contain Japanese text do not display correctly on the BlackBerry
device. To turn on support for Japanese characters in .pdf file attachments, you must specify
additional settings for the Japanese environment.
Additional settings for Japanese Environment
If you use the Japanese language on the BlackBerry Enterprise Server and the BlackBerry device,
complete the following tasks.
1. Install the East Asian Language code page in Microsoft Windows
Complete this task if the computer that hosts the BlackBerry Attachment Service has an
English operating system.
1. On the computer that hosts the BlackBerry Attachment Service, click Start > Control
Panel > Regional and Language Options.
2. On the Languages tab, select the Install files for East Asian languages check box.
3. Click OK.
2. Add the MAPI Encoding value to the registry
1. On the computer that hosts the BlackBerry Attachment Service, open the Registry
Editor.
2. Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry
Enterprise Server\Agents.
3. Right-click Agents.
4. Click New > DWORD Value.
5. Create a DWORD value named MAPIEncoding.
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BlackBerry Enterprise Server 9 of 16
6. Set the Value data to 1.
7. Click OK.
8. Close the Registry Editor.
3. Install the kochi-mincho.ttf TrueType font file
Download the kochi-mincho.ttf TrueType®font file and install it on the computer that hosts
the BlackBerry Attachment Service. Verify that you meet all licensing requirements to
download and use this font file.
You must complete this task so that the BlackBerry Attachment Service in BlackBerry
Enterprise Server 4.1 SP 6 can correctly render a .pdf file in Japanese. Previous versions of
the BlackBerry Enterprise Server do not support the rendering of .pdf files in Japanese.
1. Visit http://ftp.debian.org/debian/pool/main/t or another font supplier to download the ttf-
kochi font file.
2. Unzip the ttf-kochi_1.0.20030809.orig.tar.gz file.
4. Install the Xpdf Japanese language support package
You must complete this task so that the BlackBerry Attachment Service in BlackBerry
Enterprise Server 4.1 SP 6 can correctly render a .pdf file in Japanese. Previous versions of
the BlackBerry Enterprise Server do not support the rendering of .pdf files in Japanese.
1. Visit www.foolabs.com/xpdf/download.html to download the Xpdf Japanese language
support package. Verify that you meet all licensing requirements to download and use
this package.
2. Unzip the xpdf-japanese.tar.gz file.
3. To install the language support package, follow the instructions in the readme.txt file
that you unzipped.
4. On the computer that hosts the BlackBerry Attachment Service, open the Registry
Editor.
5. Navigate to HKEY_LOCAL_MACHINE\Software\Research In
Motion\BBAttachEngine\Distillers\LoadPDFDistiller.
6. Create a STRING value named ConfigFile.
7. Right-click ConfigFile. Click Modify.
8. In the Value data field, type the path and name of the configuration file.
9. Click OK.
10. Close the Registry Editor.
11. In the configuration file, remove the comment (#) from the displayCIDFontTT line.
12. In the displayCIDFontTT line, specify the path to the kochi-mincho.ttf TrueType font file.
If the file path contains spaces, enclose the path in quotation marks, as in the following
example: “C:\Program Files\xpdf\japanese\kochi-mincho.ttf”.
13. Save the configuration file.
14. Restart the BlackBerry Attachment Service.
Prerequisites for HTML email support on the BlackBerry device
•BlackBerry Enterprise Server 4.1 SP 6 or later
•BlackBerry Device Software 4.5 or later
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BlackBerry Enterprise Server 10 of 16
•If you use an English operating system, install extra language support on the server by
completing the following tasks:
1. On the computer that hosts the BlackBerry Enterprise Server, click Start > Control
Panel > Regional and Language Options.
2. Click the Language tab.
3. Select the Install files for East Asian Languages check box.
Previous versions of the BlackBerry Enterprise Server do not support HTML email on the
BlackBerry device.
Shift-JIS support
BlackBerry Enterprise Server 4.1 SP 6 supports file attachments in .rtf and .txt format that are
encoded in Shift-JIS.
Microsoft Office file attachment support
BlackBerry Enterprise Server 4.1 SP 6 supports Microsoft Office 2007 file attachments (for
example, Microsoft Word .doc files, Microsoft Excel .xls files, and Microsoft®PowerPoint®.ppt
files), but a user cannot view charts in Microsoft Office 2007 attachments on a BlackBerry device.
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