Blackbe;rry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE User manual

Installation Guide
BlackBerry Enterprise Server for Microsoft Exchange
Version: 4.1 | Service Pack: 6

SWD-427146-0708050935-001

Contents
1Planning a BlackBerry Enterprise Server installation................................................................................................. 5
Installing all BlackBerry Enterprise Server components on one computer........................................................................ 5
Installing the BlackBerry Attachment Service........................................................................................................................ 5
Installing the BlackBerry Collaboration Service..................................................................................................................... 5
Installing the BlackBerry Manager........................................................................................................................................... 6
Installing the BlackBerry MDS Connection Service............................................................................................................... 6
Installing the BlackBerry MDS Integration Service............................................................................................................... 6
Installing the BlackBerry Router............................................................................................................................................... 7
Installing the Hosted BlackBerry Enterprise Server............................................................................................................... 7
2 System requirements.......................................................................................................................................................... 9
System requirements: BlackBerry Enterprise Server............................................................................................................. 9
System requirements: BlackBerry Attachment Service......................................................................................................... 11
System requirements: BlackBerry Manager............................................................................................................................ 12
System requirements: BlackBerry MDS Connection Service................................................................................................ 13
System requirements: BlackBerry MDS Integration Service................................................................................................ 14
System requirements: BlackBerry Router................................................................................................................................ 15
System requirements for optional environments and features............................................................................................ 15
Unsupported environments....................................................................................................................................................... 18
3 Configuring a Microsoft Exchange 5.5, Microsoft Exchange 2000, or Microsoft Exchange 2003 messaging
environment......................................................................................................................................................................... 19
Create a Microsoft Windows account and mailbox................................................................................................................ 19
Configure permissions for the Microsoft Windows account................................................................................................. 19
Configuring Microsoft Exchange permissions for the Microsoft Windows account......................................................... 20
Configure Microsoft Exchange Version 5.5 permissions for the Microsoft Windows account.................................... 20
Configure Microsoft Exchange 2000 or 2003 permissions for the Microsoft Windows account............................... 20
Identify and resolve any Microsoft Exchange known issues for wireless calendar synchronization............................. 20
4 Configuring a Microsoft Exchange 2007 messaging environment.......................................................................... 23
Create a Microsoft Exchange 2007 account and mailbox.................................................................................................... 23
Configure Microsoft Windows permissions for the Microsoft Exchange 2007 account................................................... 23
Configure Microsoft Exchange 2007 permissions for the Microsoft Exchange account................................................. 24
Enable BlackBerry device users to send messages in a Microsoft Exchange 2007 environment................................... 24

5 Setting up the database connection............................................................................................................................... 25
Specifying permissions when connecting to the BlackBerry Configuration Database using Microsoft Windows
authentication.............................................................................................................................................................................. 25
Specifying MSDE 2000 permissions for the Microsoft Windows account..................................................................... 25
Assign Microsoft SQL Server permissions to the Microsoft Windows account.............................................................. 25
Configuring authentication to the BlackBerry MDS Integration Service database.......................................................... 26
6 Persistent socket connections for the BlackBerry Collaboration Service............................................................... 27
7Installing the BlackBerry Enterprise Server software................................................................................................. 29
Applications installed with the BlackBerry Enterprise Server components....................................................................... 29
Prerequisites: Installing the BlackBerry Enterprise Server................................................................................................... 29
Install the BlackBerry Enterprise Server software.................................................................................................................. 30
Test the BlackBerry Enterprise Server installation................................................................................................................. 30
Install the BlackBerry database notification system.............................................................................................................. 30
8 Postinstallation tasks......................................................................................................................................................... 33
Configure support for Unicode text in calendars on BlackBerry devices in a Microsoft Exchange 2003 environment
........................................................................................................................................................................................................ 33
Connecting to a BlackBerry Attachment Service................................................................................................................... 33
Connect the BlackBerry MDS Connection Service to a BlackBerry Attachment Service............................................. 33
Connect the BlackBerry Collaboration Service to a remote BlackBerry Attachment Service..................................... 34
Connect the BlackBerry Messaging Agent to a BlackBerry Attachment Service.......................................................... 34
Connect a remote BlackBerry Attachment Service to the BlackBerry Messaging Agent............................................ 35
Verify that the BlackBerry Collaboration Service can connect to Microsoft Office Communications Server 2007 or
Microsoft Office Live Communications Server 2005............................................................................................................. 36
Authenticating the BlackBerry MDS Integration Service to the BlackBerry Manager and web services...................... 36
Allow the BlackBerry MDS Integration Service to communicate with the BlackBerry Manager................................ 37
Allow client authentication between the BlackBerry MDS Integration Service and web services............................. 37
Configuring how users search for email addresses in a Hosted BlackBerry Enterprise Server environment............... 38
Configure how users search for email addresses in a Hosted BlackBerry Enterprise Server environment.............. 38
Configure the Hosted BlackBerry Enterprise Server to search for email addresses using LDAP............................... 38
Configure the Hosted BlackBerry Enterprise Server to search for email addresses using a custom LDAP field
.................................................................................................................................................................................................... 39
Add or remove a BlackBerry Enterprise Server component.................................................................................................. 39

9 Creating and managing administrators......................................................................................................................... 41
Administrative roles.................................................................................................................................................................... 41
Creating a BlackBerry Enterprise Server administrator in a Microsoft SQL Server environment................................... 42
Assign an administrative role to a new or existing Microsoft SQL Server database account..................................... 43
Configure the BlackBerry Manager to use database authentication in a Microsoft SQL Server environment............ 43
Assign a BlackBerry Enterprise Server administrator to a different administrative role................................................. 44
Delete an administrator account from a BlackBerry Enterprise Server.............................................................................. 44
10 Removing the BlackBerry Enterprise Server software................................................................................................ 45
Remove the BlackBerry Enterprise Server software............................................................................................................... 45
Delete registry entries from your computer............................................................................................................................ 45
Removing the BlackBerry database notification system....................................................................................................... 46
Remove the BlackBerry database notification system from one BlackBerry Configuration Database..................... 46
Remove the BlackBerry database notification system from all BlackBerry Configuration Database instances...... 46
11 Troubleshooting the BlackBerry Enterprise Server installation process................................................................. 47
A third-party tool did not install successfully and the BlackBerry Enterprise Server setup application closed.......... 47
Failed to write License Key to the Database........................................................................................................................... 47
Previous version detected but no database available............................................................................................................ 47
The BlackBerry Collaboration Service does not connect to Microsoft Office Live Communications Server 2005...... 48
The setup application did not prompt you to change or confirm the MAPI profile.......................................................... 48
The setup application prompts you for access to the installation media for Microsoft .NET Framework Version 1.1
........................................................................................................................................................................................................ 48
12 Glossary................................................................................................................................................................................ 51
13 Legal notice.......................................................................................................................................................................... 55

Planning a BlackBerry Enterprise Server installation 1
You can install all BlackBerry® Enterprise Server components on one computer, or you can install specific components on
separate computers. Consider any impacts on system resources before you decide where to install a component.
Consider installing all components on one computer if you do not plan to activate many BlackBerry devices, if you have
determined that the computer can handle the traffic volume for the BlackBerry Enterprise Server components, or if you do
notmindthatthecomputerhasdirectaccesstothewirelessnetwork.Forperformanceinformation,seeBlackBerryEnterprise
Server Performance Benchmarking.
Installing all BlackBerry Enterprise Server components on one computer
If you want to set up an evaluation or complete a simple installation of the BlackBerry® Enterprise Server for a small number
of users, you can install all the BlackBerry Enterprise Server components on the same computer.
During the installation process, you can choose to install all BlackBerry Enterprise Server components, including the
BlackBerry MDS Integration Service, on the same computer. The BlackBerry MDS Integration Service is only required if you
want to use enterprise applications on BlackBerry devices.
Installing the BlackBerry Attachment Service
The BlackBerry® Attachment Service converts supported attachments into a format that users can view on their BlackBerry
devices.
The BlackBerry Attachment Service might use increased system resources when it processes numerous conversion requests
at the same time. If you want to increase the number of conversion requests that can occur concurrently without impacting
message delivery, you can install the BlackBerry Attachment Service on a separate computer.
You can connect multiple instances of the BlackBerry® Enterprise Server to a single BlackBerry Attachment Service.
If you install the BlackBerry Attachment Service on a separate computer, you install the BlackBerry Attachment Service and
the BlackBerry Controller. The BlackBerry Controller monitors the BlackBerry Attachment Service and restarts it if it stops
responding.
Installing the BlackBerry Collaboration Service
The BlackBerry® Collaboration Service provides an encrypted connection between your organization's instant messaging
server and the collaboration client on the BlackBerry device.
If you want to help maximize the number of available sockets so that the BlackBerry Collaboration Service can respond to
more requests, you can install the BlackBerry Collaboration Service by itself on a separate computer.
Installation Guide Planning a BlackBerry Enterprise Server installation
5

If you install the BlackBerry Collaboration Service on a separate computer, you install the BlackBerry Collaboration Service
and the BlackBerry Controller. The BlackBerry Controller monitors the BlackBerry Collaboration Service and restarts it if it
stops responding.
You can connect multiple instances of the BlackBerry® Enterprise Server to a single BlackBerry Collaboration Service.
A different BlackBerry Collaboration Service exists for each instant messaging environment. For example, a BlackBerry
Collaboration Service exists for Windows® Messenger, and a different BlackBerry Collaboration Service exists for IBM®
Lotus® Sametime®. You can install only one BlackBerry Collaboration Service in your environment. Users can use only one
type of collaboration client on their BlackBerry devices.
Installing the BlackBerry Manager
The BlackBerry® Manager allows administrators to manage a BlackBerry® Domain. A BlackBerry Domain consists of single
BlackBerry Configuration Database and all BlackBerry® Enterprise Server instances that use it.
You can install the BlackBerry Manager with other BlackBerry Enterprise Server components or by itself on administrator
computers. Install the BlackBerry Manager on administrator computers if you have many administrators or if administrators
cannot access the BlackBerry Enterprise Server computers.
Installing the BlackBerry MDS Connection Service
The BlackBerry® MDS Connection Service provides users with access to online content and applications on the corporate
intranet or the Internet.
The BlackBerry MDS Connection Service might use increased system resources when it processes content requests. If you
want to minimize the impact on message delivery, you can install the BlackBerry MDS Connection Service by itself on a
separate computer.
You can connect multiple instances of the BlackBerry® Enterprise Server to a single BlackBerry MDS Connection Service.
If you install the BlackBerry MDS Connection Service on a separate computer, you install the BlackBerry MDS Connection
Service and the BlackBerry Controller. The BlackBerry Controller monitors the BlackBerry MDS Connection Service and
restarts it if it stops responding.
Installing the BlackBerry MDS Integration Service
The BlackBerry® MDS Integration Service provides connectivity between the BlackBerry MDS Runtime Application on
BlackBerry devices and enterprise applications.
The BlackBerry MDS Integration Service might use increased system resources when it processes content requests. If you
want to minimize the impact on message delivery, you can install the BlackBerry MDS Integration Service by itself on a
separate computer.
Installation Guide Installing the BlackBerry Manager
6

You can connect multiple instances of the BlackBerry® Enterprise Server to a single BlackBerry MDS Integration Service.
If you install the BlackBerry MDS Integration Service on a separate computer, you install the BlackBerry MDS Integration
Service and the BlackBerry Controller. The BlackBerry Controller monitors the BlackBerry MDS Integration Service and
restarts it if it stops responding.
The BlackBerry MDS Integration Service requires the BlackBerry MDS Application Repository, which the setup application
installs on your database server during the installation process. Each BlackBerry MDS Integration Service instance supports
one BlackBerry MDS Application Repository.
Installing the BlackBerry Router
The BlackBerry® Router connects to the wireless network and routes data to and from BlackBerry devices.
You can install the BlackBerry Router with other BlackBerry® Enterprise Server components or by itself on a separate
computer. Install the BlackBerry Router on a separate computer if you want to set it up in the DMZ, or to install several
standby instances of the BlackBerry Router as failover components in case your primary BlackBerry Router becomes
unavailable.
You can connect multiple instances of the BlackBerry® Enterprise Server to a single BlackBerry Router.
If you install the BlackBerry Router on a separate computer, you install the BlackBerry Router and the BlackBerry Controller.
The BlackBerry Controller monitors the BlackBerry Router and restarts it if it stops responding.
Installing the Hosted BlackBerry Enterprise Server
The Hosted BlackBerry® Enterprise Server allows you to make the BlackBerry® Enterprise Server available to other
organizations (for example, small or medium-sized businesses). When you configure the Hosted BlackBerry Enterprise Server
in your corporate environment, one or multiple organizations can subscribe to your service.
If you want to install the Hosted BlackBerry Enterprise Server, the installation process and requirements are identical to
those for the BlackBerry Enterprise Server. The Hosted BlackBerry Enterprise Server includes all of the components of the
BlackBerry Enterprise Server, but it uses a different licensing model.
Depending on how you configure your hosted environment, you might require additional configurations after the installation.
Installation Guide Installing the BlackBerry Router
7

System requirements 2
For information about calculating hardware requirements, visit www.blackberry.com/go/serverdocs to see the BlackBerry
Enterprise Server Capacity Calculator and BlackBerry Enterprise Server Performance Benchmarking.
System requirements: BlackBerry Enterprise Server
Item Requirement
operating system Any of the following operating systems:
• Windows® 2000 SP4 Server or Advanced Server
• Windows Server® 2003 or later
• Windows Server 2003 or later (64-bit)
• Windows Server 2003 R2 SP2
• Windows Server 2003 R2 SP2 (64-bit)
• Windows® Small Business Server 2003 Standard or Premium
messaging server Any of the following messaging servers installed physically close to where you
plan to install the BlackBerry® Enterprise Server:
• Microsoft® Exchange version 5.5
• Microsoft Exchange 2000
• Microsoft Exchange 2003 or later
• Microsoft Exchange 2007
• Microsoft Exchange mixed environment (any combination of Microsoft
Exchangeversion5.5,MicrosoftExchange2000,MicrosoftExchange2003,
and Microsoft Exchange 2007)
• Microsoft® Solution for Hosted Messaging and Collaboration version 3.5
system tools for the messaging server Any of the following system tools for the messaging server installed on the
computer that hosts the BlackBerry Enterprise Server:
• Microsoft Exchange version 5.5 Administrator
• Microsoft Exchange 2000 System Manager
• Microsoft Exchange 2003 System Manager
• Microsoft Exchange Server MAPI client and CDO 1.2.1
Installation Guide System requirements
9

Item Requirement
• to support Microsoft Exchange 2007, either Microsoft Exchange Server
MAPI client and CDO 1.2.1, or Microsoft Exchange 2003 SP2 System Tools
Microsoft Exchange Organization of
the system tools for the messaging
server
same Microsoft Exchange Organization as the messaging server
version of the CDO library latest version that is supported by the latest version of Microsoft Exchange in
your organization's environment
Unicode support for calendars To support Microsoft Exchange 2003, the following Microsoft hotfixes installed:
• 913643 on your organization's messaging server
• 923537 on the computer that hosts the BlackBerry Enterprise Server
Internet Service Manager to support Microsoft Exchange 2007, the Internet Service Manager component
of Microsoft® IIS
database management system Any of the following database management systems:
• MSDE 2000
• Microsoft® SQL Server® 2000 SP4
• Microsoft SQL Server 2005 or later Professional, Enterprise, or Express
• Microsoft SQL Server 2005 or later (64-bit)
collation setting TosupportMicrosoftSQLServer,thefollowingconditionsonthedatabaseserver:
• collation setting is default case-insensitive
• BlackBerry Configuration Database collation setting is default case-
insensitive
remote database conditions named pipes and TCP/IP network protocols turned on
data access components Any of the following data access components on the computers that host the
BlackBerry Enterprise Server or the BlackBerry Configuration Database:
• MDAC version 2.8 with Security Patch MS04-003 (version
2000.85.1025.00)
• MDAC version 2.8.2 (version 2000.86.1830.00), included with Windows
Server 2003 SP1
database conditions for the BlackBerry
MDS Integration Service
A database server with the following conditions:
• host for the BlackBerry Configuration Database
• support for mixed-mode authentication
Installation Guide System requirements: BlackBerry Enterprise Server
10

Item Requirement
Microsoft® .NET Framework to support languages other than English, localized version of Microsoft .NET
Framework version 1.1 SP1
instant messaging server Any of the following instant messaging servers:
• IBM® Lotus® Sametime® version 6.5.1 Community Server (version 6.5.1 or
later required to support dormant mode)
• IBM Lotus Sametime version 7.0 Community Server
• IBM Lotus Sametime version 7.5 Community Server
• IBM Lotus Sametime version 8.0 Community Server
• Microsoft® Office Live Communications Server 2005 (SP1 required to
support Microsoft® Office Communicator and dormant mode)
• Microsoft® Office Communications Server 2007 Standard or Enterprise
• Novell® GroupWise® Messenger version 2.0.1 or later
browser Microsoft® Internet Explorer® with the following settings:
• Java® or JavaScript® turned on
• language preferences configured to display encoded web pages
media player to support audio attachments, Windows Media® Player version 9 or later
network proximity high-speed, switched connection between the BlackBerry Enterprise Server and
the messaging servers
firewall A firewall or proxy firewall with the following conditions:
• support for the BlackBerry Enterprise Server to initiate an outgoing, two-
way TCP/IP connection to an external server on port 3101
• support for the resolution of Internet addresses using DNS
• transparency of the proxy server for proxy firewalls
System requirements: BlackBerry Attachment Service
The following system requirements apply when installing the BlackBerry® Attachment Service on a computer separate from
the BlackBerry® Enterprise Server.
Item Requirement
operating system Any of the following operating systems:
• Windows® 2000 SP4 (Server or Advanced Server)
Installation Guide System requirements: BlackBerry Attachment Service
11

Item Requirement
• Windows Server® 2003 or later
• Windows Server 2003 or later (64-bit)
• Windows Server 2003 R2 SP2
• Windows Server 2003 R2 SP2 (64-bit)
• Windows® XP Professional SP2
media player To support audio attachments, Windows Media® Player version 9 or later
browser Microsoft® Internet Explorer® with the following settings:
• Java® or JavaScript® turned on
• language preferences configured to display encoded web pages
System requirements: BlackBerry Manager
The following system requirements apply when installing the BlackBerry® Manager on a computer separate from the
BlackBerry® Enterprise Server.
Item Requirement
operating system Any of the following operating systems:
• Windows® 2000 SP4 (Server, Advanced Server, or Professional)
• Windows Server® 2003 or later
• Windows Server 2003 or later (64-bit)
• Windows Server 2003 R2 SP2
• Windows Server 2003 R2 SP2 (64-bit)
• Windows® XP Professional SP2
• Windows® Small Business Server 2003 (Standard edition or Premium
edition)
messaging server system tools Any of the following messaging server system tools:
• Microsoft® Exchange version 5.5 Administrator
• Microsoft Exchange 2000 System Manager
• Microsoft Exchange 2003 System Manager
• Microsoft Exchange Server MAPI client and CDO 1.2.1
•for Microsoft Exchange 2007, either Microsoft Exchange Server MAPI client
and CDO 1.2.1 or Microsoft Exchange 2003 SP2 System Tools
Installation Guide System requirements: BlackBerry Manager
12

Item Requirement
Microsoft Exchange Organization of
the messaging server system tools
the same Microsoft Exchange Organization as the messaging server
versionofthe messaging server system
tools
the same version as the messaging server
version of the CDO library the latest version that is supported by the latest version of Microsoft Exchange
in your environment
Internet Service Manager To support Microsoft Exchange 2007, the Internet Service Manager component
of Microsoft® Internet Information Services installed
Microsoft® .NET Framework To support languages other than English, localized version of Microsoft .NET
Framework version 1.1 SP1
browser Microsoft® Internet Explorer® with the following settings:
• Java® or JavaScript® turned on
• language preferences set to display encoded web pages
data access components Any of the following data access components:
• MDAC version 2.8 with Security Patch MS04-003 (version
2000.85.1025.00)
• MDAC version 2.8 SP2 (version 2000.86.1830.00)
printer and file sharing To support BlackBerry device implementation, printer and file sharing turned on
USB hub To support BlackBerry device implementation that uses a hub, a USB driver that
supports USB 1.1-compliant hubs
System requirements: BlackBerry MDS Connection Service
The following system requirements apply when installing the BlackBerry® MDS Connection Service on a computer separate
from the BlackBerry® Enterprise Server.
Item Requirement
operating system Any of the following operating systems:
• Windows® 2000 SP4 (Server, Advanced Server, or Professional)
• Windows Server® 2003 or later
• Windows Server 2003 or later (64-bit)
• Windows Server 2003 R2 SP2
Installation Guide System requirements: BlackBerry MDS Connection Service
13

Item Requirement
• Windows Server 2003 R2 SP2 (64-bit)
• Windows® XP Professional SP2
• Windows® Small Business Server 2003 (Standard edition or Premium
edition)
messaging server application To support BlackBerry Enterprise Server Version 3.5 and BlackBerry Enterprise
Server Version 3.6, any of the following applications:
• Microsoft® Exchange version 5.5 Administrator
• Microsoft Exchange 2000 System Manager
• Microsoft Exchange 2003 System Manager
• Microsoft Exchange Server MAPI client and CDO 1.2.1
•for Microsoft Exchange 2007, either Microsoft Exchange Server MAPI client
and CDO 1.2.1 or Microsoft Exchange 2003 SP2 System Tools
RSA® Authentication Agent To support enhanced network authentication, RSA Authentication Agent version
5.0 for Windows
System requirements: BlackBerry MDS Integration Service
The following system requirements apply when installing the BlackBerry® MDS Integration Service on a computer separate
from the BlackBerry® Enterprise Server.
Item Requirement
operating system Any of the following operating systems:
• Windows® 2000 SP4 (Server or Advanced Server )
• Windows Server® 2003 or later
• Windows Server 2003 or later (64-bit)
• Windows Server 2003 R2 SP2
• Windows Server 2003 R2 SP2 (64-bit)
• Windows® XP Professional SP2
database conditions A database server that is the host for the BlackBerry Configuration Database.
Installation Guide System requirements: BlackBerry MDS Integration Service
14

System requirements: BlackBerry Router
The following system requirements apply when installing the BlackBerry® Router on a computer separate from the
BlackBerry® Enterprise Server.
Item Requirement
operating system Any of the following operating systems:
• Windows® 2000 SP4 (Server or Advanced Server)
• Windows Server® 2003 or later
• Windows Server 2003 or later (64-bit)
• Windows Server 2003 R2 SP2
• Windows Server 2003 R2 SP2 (64-bit)
• Windows® XP Professional SP2
firewall A firewall or proxy firewall with the following conditions:
•support for the BlackBerry Router to initiate an outgoing, two-way TCP/IP
connection to an external server on port 3101
• support for the resolution of Internet addresses using DNS
• transparency of the proxy server for proxy firewalls
System requirements for optional environments and features
Item Description
virtual environment The BlackBerry® Enterprise Server and its components support the following
virtual environments:
• VMware® ESX Server version 2.5.2 or later
• VMware ESX Server version 3.0.1
• VMware ESX Server version 3.5
Windows® Messenger The BlackBerry Collaboration Service supports Windows Messenger if MSMQ
version 3.0 is installed. If installed separately from Windows Server® 2003, the
default Microsoft® Active Directory® Integration and Triggers subcomponents
must be cleared, and only the Common subcomponent must be selected.
Installation Guide System requirements: BlackBerry Router
15

Item Description
Windows Messenger with TLS The BlackBerry Collaboration Service supports Windows Messenger with TLS if
one of the following certificates is installed on the computer that hosts the
BlackBerry Collaboration Service:
• if your organization's instant messaging server is Microsoft® Office Live
Communications Server 2005, an MTLS certificate
• if your organization's instant messaging server is Microsoft Office Live
Communications Server 2005 SP1, a server authentication certificate for
the computer account
IBM® Lotus® Sametime® The BlackBerry Collaboration Service supports IBM Lotus Sametime when you
add the IP address of the computer that hosts the BlackBerry Collaboration
Service to the CommunityConnectivity document on the IBM Lotus Sametime
server.
Novell® GroupWise® Messenger The BlackBerry Collaboration Service supports Novell GroupWise Messenger
when SSL authentication is turned on for the Novell GroupWise Messenger
agents on the Novell GroupWise Messenger server.
Microsoft® Office Communicator Web
Access server with TLS
The BlackBerry Collaboration Service supports the Microsoft Office
Communicator Web Access server with TLS if one of the following certificates is
installed on the computer that hosts the BlackBerry Collaboration Service:
• if your organization's instant messaging server is Microsoft Office Live
Communications Server 2005 or Microsoft Office Communications Server
2007, an MTLS certificate
• if your organization's instant messaging server is Microsoft Office Live
Communications Server 2005 SP1, a server authentication certificate for
the computer account
Microsoft Office Communicator Web
Access 2007 and AJAX Service
The BlackBerry Collaboration Service supports the Microsoft Office
Communicator Web Access 2007 server and the AJAX Service if you have
installed a virtual server on your organization's Microsoft Office Communicator
Web Access server, with the following conditions:
• all IP addresses must be unassigned
• optionally, support for an HTTPS browser connection
• internal access only
Installation Guide System requirements for optional environments and features
16

Item Description
Microsoft Office Communicator Web
Access 2005 server and AJAX Service
The BlackBerry Collaboration Service supports the Microsoft Office
Communicator Web Access 2005 server and the AJAX Service, with the following
conditions:
• the following Microsoft hotfixes from http://support.microsoft.com
installed:
•911996 on your organization's Microsoft Office Live Communications
Server
• 915066 on your organization's Microsoft Office Communicator Web
Access server
• a virtual server installed on your organization's Microsoft Office
Communicator Web Access server, with the following conditions:
• all IP addresses must be unassigned
• forms-based authentication only
• optionally, support for an HTTPS browser connection
• an ISAPI filter for the cwaauth.dll file and the ajax.dll file
• internal access only
enhanced network authentication The BlackBerry Enterprise Server and its components support RSA®
Authentication Agent version 5.0 for Windows®.
SNMP monitoring The BlackBerry Enterprise Server and its components support the SNMP service.
remote access The BlackBerry Enterprise Server and its components support remote access
using any of the following applications:
• Terminal Services for use with Windows Server 2000, installed using
Remote Administration mode
• Microsoft® Remote Desktop Connection for use with Windows Server 2003
HTML email The BlackBerry Enterprise Server and its components support HTML email in a
Japanese environment with the following options selected in the regional and
language settings of the computer:
• Install files for complex script and right-to-left languages
• Install files for East Asian languages
Installation Guide
17

Unsupported environments
Item Description
DMZ The BlackBerry® Enterprise Server and its components, with the exception of the
BlackBerry Router, do not support installation in a DMZ.
messaging server The BlackBerry Enterprise Server and its components do not support the
installation of the messaging server on the same computer.
email application The BlackBerry Enterprise Server and its components do not support the
installation of email applications on the same computer.
Microsoft® SQL Server® 2005 Express
database
The BlackBerry MDS Integration Service databases do not support the Microsoft
SQL Server 2005 Express database.
Installation Guide Unsupported environments
18