Blackbe;rry ENTERPRISE SERVER FOR IBM LOTUS DOMINO Instruction Manual

Administration Guide
BlackBerry Enterprise Server for IBM Lotus Domino
Version: 4.1 | Service Pack: 6

SWD-494101-0708084821-001

Contents
1Creating administrator accounts..................................................................................................................................... 13
Administrative roles.................................................................................................................................................................... 13
Creating a BlackBerry Enterprise Server administrator in a Microsoft SQL Server environment................................... 14
Assign an administrative role to a new or existing Microsoft SQL Server database account..................................... 15
Creating a BlackBerry Enterprise Server administrator in an IBM DB2 UDB environment............................................. 15
Create a BlackBerry Enterprise Server administrator in an IBM DB2 UDB environment............................................ 16
Configure the BlackBerry Manager to use database authentication in a Microsoft SQL Server environment............ 16
Specify the administration email address............................................................................................................................... 16
2 Setting up security options............................................................................................................................................... 17
How the BlackBerry Enterprise Solution encrypts data on the transport layer................................................................. 17
Standard encryption algorithms that the BlackBerry Enterprise Solution uses............................................................ 17
Change the encryption type.................................................................................................................................................. 18
Options for extending messaging security.............................................................................................................................. 18
Protection of data using the PGP Support Package for BlackBerry devices.................................................................. 18
Prerequisites: Protecting data using the PGP Support Package for BlackBerry devices............................................. 19
Prerequisites: Protecting data using the S/MIME Support Package for BlackBerry devices...................................... 19
Support for decrypting IBM Lotus Notes encrypted messages and S/MIME-encrypted messages on BlackBerry
devices........................................................................................................................................................................................... 20
Turning on support for the BlackBerry device to decrypt IBM Lotus Notes and S/MIME-encrypted messages..... 20
How users turn off support for decrypting IBM Lotus Notes encrypted messages and S/MIME-encrypted
messages on BlackBerry devices.......................................................................................................................................... 21
Generating organization-specific encryption keys for PIN-to-PIN message encryption................................................ 21
Generate a new peer-to-peer encryption key.................................................................................................................... 21
Authenticating the BlackBerry MDS Integration Service to the BlackBerry Manager and web services...................... 22
Allow the BlackBerry MDS Integration Service to communicate with the BlackBerry Manager................................ 22
Allow client authentication between the BlackBerry MDS Integration Service and web services............................. 23
3 Setting up proxy servers for BlackBerry Enterprise Server components................................................................. 25
Configuring certain BlackBerry Enterprise Server components to use proxy servers...................................................... 25
Configure a BlackBerry Enterprise Server component to use a .pac file........................................................................ 25
Configure a BlackBerry Enterprise Server component to use a proxy server................................................................ 26
Configure a BlackBerry Enterprise Server component to authenticate to a proxy server on behalf of BlackBerry
devices....................................................................................................................................................................................... 26

4 Sharing BlackBerry Enterprise Server components..................................................................................................... 29
Configuring multiple BlackBerry Enterprise Server instances to use the same BlackBerry Enterprise Server
component.................................................................................................................................................................................... 29
Configure multiple BlackBerry Enterprise Server instances to use the same BlackBerry MDS Connection Service
.................................................................................................................................................................................................... 29
Configure multiple BlackBerry Enterprise Server instances to use the same BlackBerry MDS Integration Service
.................................................................................................................................................................................................... 30
Configure multiple BlackBerry Enterprise Server instances to use the same BlackBerry Collaboration Service
.................................................................................................................................................................................................... 30
5 Setting up user accounts................................................................................................................................................... 31
Adding user accounts to the BlackBerry Enterprise Server.................................................................................................. 31
Add user accounts to the BlackBerry Enterprise Server.................................................................................................... 31
Creating user groups................................................................................................................................................................... 32
Create a user group................................................................................................................................................................. 32
Add a user account to a user group...................................................................................................................................... 32
Synchronizing organizer data items with BlackBerry devices.............................................................................................. 32
Option 1: Create a roaming user profile to support organizer data synchronization................................................... 33
Option 2: Configure the messaging server to support synchronization of personal organizer data......................... 33
Option 3: Allow users to access their messaging profiles using a browser................................................................... 34
6 Sending software and Java applications to BlackBerry devices............................................................................... 35
Making BlackBerry Device Software and Java applications available to users................................................................. 35
Making software and applications available on a network drive......................................................................................... 35
Install the BlackBerry Device Software on a network drive.............................................................................................. 35
Add a Java application to a network drive........................................................................................................................... 36
Add a collaboration client to a network drive..................................................................................................................... 36
Add the BlackBerry MDS Runtime to a network drive....................................................................................................... 36
Indexing applications on a network drive................................................................................................................................ 37
Create or update a software index for applications on a network drive......................................................................... 37
Share a network drive for applications................................................................................................................................ 37
Defining software configurations............................................................................................................................................. 37
Create a software configuration........................................................................................................................................... 38
Define an application control policy.................................................................................................................................... 38
Assign an application control policy to an application..................................................................................................... 39

Assign a software configuration to a user group............................................................................................................... 39
Assign a software configuration to a user account............................................................................................................ 39
Send an application to a BlackBerry device over the wireless network.............................................................................. 40
Monitor wireless application push failures.............................................................................................................................. 40
Error messages: Wireless application push......................................................................................................................... 40
Install the BlackBerry Device Software or BlackBerry Applications on a BlackBerry device using the BlackBerry
Manager........................................................................................................................................................................................ 43
Installing the collaboration client on BlackBerry devices..................................................................................................... 43
7 Setting up the messaging environment......................................................................................................................... 45
Creating email message filters.................................................................................................................................................. 45
Create an email message filter that applies to all users................................................................................................... 45
Turn on an email message filter that applies to all user accounts.................................................................................. 46
Create an email message filter that applies to a user group............................................................................................ 46
Turn on an email message filter that applies to a user group.......................................................................................... 47
Create an email message filter that applies to a specific user account......................................................................... 47
Turn on an email message filter that applies to a specific user account........................................................................ 48
Enforcing secure messaging using classifications................................................................................................................. 49
Configure message classifications............................................................................................................................................ 49
Create a message classification............................................................................................................................................ 49
Create a message classification based on an existing classification.............................................................................. 50
Order message classifications.............................................................................................................................................. 50
Delete message classifications............................................................................................................................................. 51
Mapping address book fields for synchronization and address lookups............................................................................ 51
Map an address book field in the email application to an address book field on all BlackBerry devices................. 52
Map an address book field in the email application to an address book field on a specific BlackBerry device....... 52
Map address book fields that users defined to address book fields on all BlackBerry devices.................................. 52
Map address book fields that users defined to address book fields on a specific BlackBerry device........................ 53
8 Making BlackBerry MDS Runtime Applications available to users.......................................................................... 55
Creating BlackBerry MDS Runtime Applications and sending them to BlackBerry devices........................................... 55
Preparing BlackBerry devices to install BlackBerry MDS Runtime Applications.............................................................. 57
Configuring access to web services and managing signed and unsigned applications.................................................. 58
Allow BlackBerry MDS Runtime Applications to access web services using HTTPS.................................................... 58
Define a BlackBerry MDS Runtime Application as a trusted application...................................................................... 58
Configure whether users can install unsigned BlackBerry MDS Runtime Applications on BlackBerry devices...... 59

Configuring how users access and use BlackBerry MDS Runtime Applications............................................................... 59
Create a BlackBerry MDS Integration Service device policy............................................................................................ 59
Assign a BlackBerry MDS Integration Service device policy to a user group................................................................ 60
Assign a BlackBerry MDS Integration Service device policy to a specific user............................................................. 60
Sending BlackBerry MDS Runtime Applications to BlackBerry devices............................................................................. 60
Install a BlackBerry MDS Runtime Application on BlackBerry devices.......................................................................... 61
Install a BlackBerry MDS Runtime Application on a specific BlackBerry device.......................................................... 61
Applying an application control policy to a BlackBerry MDS Runtime Application......................................................... 62
Add the application launcher file for a BlackBerry MDS Runtime Application to the network drive........................ 62
Assign an application control policy to a BlackBerry MDS Runtime Application......................................................... 63
9 Configuring how users access enterprise applications and web content............................................................... 65
Specifying a BlackBerry MDS Connection Service as the central push server.................................................................. 65
Specify the central push server............................................................................................................................................. 65
Configuring how BlackBerry devices authenticate to content servers............................................................................... 65
Configure how BlackBerry devices authenticate to content servers.............................................................................. 66
Configure the BlackBerry MDS Connection Service to authenticate BlackBerry devices to content servers that
use NTLM.................................................................................................................................................................................. 66
Configure the BlackBerry MDS Connection Service to authenticate BlackBerry devices to content servers that
use Kerberos............................................................................................................................................................................. 67
Configure the BlackBerry MDS Connection Service to authenticate BlackBerry devices to content servers that
use LTPA.................................................................................................................................................................................... 67
Configure the BlackBerry MDS Connection Service to authenticate BlackBerry devices to the RSA Authentication
Manager.................................................................................................................................................................................... 67
Configuring how the BlackBerry MDS Connection Service manages requests for web content.................................... 68
Configure the BlackBerry MDS Connection Service to manage HTTP cookie storage................................................ 68
Configure the timeout limit for HTTP connections with BlackBerry devices................................................................. 68
Configure the timeout limit for HTTP connections to web servers.................................................................................. 69
Configure the maximum number of times that the BlackBerry Browser accepts HTTP redirections........................ 69
Allowing push applications to make trusted connections to the BlackBerry MDS Connection Service........................ 69
Create a key store to store certificates for use with HTTPS connections....................................................................... 70
Add a certificate for the BlackBerry MDS Connection Service........................................................................................ 70
Export the BlackBerry MDS Connection Service certificate to make it available to push applications.................... 71
Import the BlackBerry MDS Connection Service certificate to the key store of a push application.......................... 71
Configuring how applications open trusted connections to web servers........................................................................... 72

Allow BlackBerry devices to connect to untrusted web servers....................................................................................... 72
Configure the BlackBerry MDS Connection Service to retrieve certificates for web servers...................................... 72
Configure the BlackBerry MDS Connection Service to retrieve the status of certificates for web servers............... 73
Add retrieved certificates for web servers........................................................................................................................... 74
Configuring how the BlackBerry MDS Connection Service connects to BlackBerry devices.......................................... 74
SpecifythemaximumamountofdatathattheBlackBerryMDSConnectionServicecansendtoBlackBerrydevices
.................................................................................................................................................................................................... 74
Specify the pending content timeout limit for the BlackBerry MDS Connection Service........................................... 74
Allow Java applications to use persistent socket connections with the BlackBerry MDS Connection Service........ 75
Specify the thread pool size of the BlackBerry MDS Connection Service...................................................................... 75
Specify the maximum number of persistent socket connections.................................................................................... 75
Specify the port number that the web server listens on for push application requests............................................... 76
Specify how often the BlackBerry MDS Connection Service polls for configuration information............................. 76
10 Assigning BlackBerry devices to users........................................................................................................................... 77
Preparing to distribute BlackBerry devices............................................................................................................................. 77
Change how the BlackBerry Enterprise Server loads users’ existing messages onto BlackBerry devices................ 77
Prevent the BlackBerry Enterprise Server from loading legacy messages onto new BlackBerry devices................. 77
Assigning BlackBerry devices to user accounts...................................................................................................................... 78
Option 1: Activate a BlackBerry device using the BlackBerry Manager......................................................................... 78
Option 2: Activating BlackBerry devices over the wireless network............................................................................... 78
Option 3: Activating BlackBerry devices over the LAN..................................................................................................... 82
11 Managing administrator accounts.................................................................................................................................. 83
Assign a BlackBerry Enterprise Server administrator to a different administrative role................................................. 83
Delete an administrator account from a BlackBerry Enterprise Server.............................................................................. 83
12 Controlling the BlackBerry environment....................................................................................................................... 85
Controlling BlackBerry device access to the BlackBerry Enterprise Server....................................................................... 85
Turn on the Enterprise Service Policy.................................................................................................................................. 85
Permit a user to override the Enterprise Service Policy.................................................................................................... 86
Controlling BlackBerry device behavior using IT policies..................................................................................................... 86
Create an IT policy.................................................................................................................................................................. 86
Assign an IT policy to a group of users................................................................................................................................ 87
Assign an IT policy to a user account................................................................................................................................... 88
Enforcing IT policy changes over the wireless network.................................................................................................... 88

Deactivating BlackBerry devices without applied IT policies........................................................................................... 89
Changing the default behavior of the BlackBerry devices and BlackBerry Desktop Software in your organization
.................................................................................................................................................................................................... 89
Returning to the original default behavior of BlackBerry devices and the BlackBerry Desktop Software............... 90
Creating new IT policy rules to control third-party applications..................................................................................... 91
13 Managing user accounts................................................................................................................................................... 93
Managing user groups................................................................................................................................................................ 93
Change the properties of a user group................................................................................................................................ 93
Rename a user group.............................................................................................................................................................. 93
Delete a user group................................................................................................................................................................. 94
Managing user accounts............................................................................................................................................................ 94
Move a user account to a different user group................................................................................................................... 94
Move a user account out of a user group............................................................................................................................. 94
Move a user account from one BlackBerry Enterprise Server to another....................................................................... 95
Delete a user account from the BlackBerry Enterprise Server......................................................................................... 95
14 Protecting and reassigning BlackBerry devices........................................................................................................... 97
Protecting lost, stolen, or replaced BlackBerry devices......................................................................................................... 97
Protect a lost BlackBerry device........................................................................................................................................... 97
Protect a lost BlackBerry device that a user might recover.............................................................................................. 98
Protect a stolen BlackBerry device....................................................................................................................................... 98
Reissuing BlackBerry devices to new users............................................................................................................................. 98
Preparing a BlackBerry device for redistribution............................................................................................................... 99
15 Managing wireless applications...................................................................................................................................... 101
Managing applications on BlackBerry devices....................................................................................................................... 101
Upgrade an application on a BlackBerry device over the wireless network.................................................................. 101
Remove applications from BlackBerry devices over the wireless network..................................................................... 101
Change an application control policy.................................................................................................................................. 101
Managing software configurations........................................................................................................................................... 102
Delete a software configuration from a user account....................................................................................................... 102
Create a software configuration based on an existing software configuration............................................................ 102
16 Managing organizer data synchronization.................................................................................................................... 103
Turning off organizer data synchronization............................................................................................................................ 103

Turn off synchronization of organizer data for all user accounts.................................................................................... 103
Turn off synchronization of organizer data for a user group............................................................................................ 103
Turn off synchronization of organizer data for a specific user account.......................................................................... 103
Changing how organizer data synchronizes........................................................................................................................... 104
Change the direction of organizer data synchronization for all user accounts............................................................. 104
Change the direction of organizer data synchronization for a user group.................................................................... 104
Change the direction of organizer data synchronization for a specific user account.................................................. 105
Change how conflicts during organizer data synchronization are resolved for all user accounts............................. 105
Change how conflicts during organizer data synchronization are resolved for a user group..................................... 105
Change how conflicts during organizer data synchronization are resolved for a specific user account.................. 106
17 Managing your messaging environment and attachment support........................................................................... 107
Managing message forwarding................................................................................................................................................. 107
Forward messages to a BlackBerry device when no filter rules apply............................................................................ 107
Do not deliver messages to a BlackBerry device when no filter rules apply.................................................................. 107
Forward messages from inbox subfolders to a BlackBerry device................................................................................... 108
Turn off synchronization for messages sent from BlackBerry devices that belong to a user group.......................... 108
Turn off synchronization for messages sent from a BlackBerry device.......................................................................... 108
Turn off message forwarding to user accounts in a user group....................................................................................... 109
Turn off message forwarding to a user account................................................................................................................. 109
Managing wireless message reconciliation............................................................................................................................. 109
Turn off wireless message reconciliation............................................................................................................................ 109
Managing content in RTF and HTML-formatted messages.................................................................................................. 110
View settings for HTML-formatted messages..................................................................................................................... 110
Turn off rich content and inline images for groups of users............................................................................................. 110
Turn off rich content and inline images in messages for individual users..................................................................... 110
Managing access to remote message data............................................................................................................................. 111
Turn off the ability to check meeting invitee availability on the BlackBerry device..................................................... 111
Turn off the ability to search for remote email messages from the BlackBerry device................................................ 111
Managing message signatures and disclaimers..................................................................................................................... 112
Add a signature to all messages sent by members of a user group................................................................................ 112
Add a signature to all messages sent from a user’s BlackBerry device.......................................................................... 112
Add a disclaimer to all messages sent from BlackBerry devices..................................................................................... 112
Add a disclaimer to all messages sent by members of a user group............................................................................... 113
Add a disclaimer to all messages sent from a user’s BlackBerry device......................................................................... 113

Specify conflict rules for disclaimers.................................................................................................................................... 114
Turn off disclaimers................................................................................................................................................................. 114
Monitor messages that users send from their BlackBerry devices...................................................................................... 114
Managing the incoming message queue................................................................................................................................. 115
Delete messages for a specific user from the incoming message queue....................................................................... 115
Managing the wireless backup and recovery of organizer data.......................................................................................... 115
Turn off the wireless backup of organizer data for a user group..................................................................................... 115
Turn off the wireless backup of organizer data for a user account................................................................................. 116
Delete a user’s organizer data from the BlackBerry Enterprise Server........................................................................... 116
Sending notification messages to users.................................................................................................................................. 116
Send a notification message to all users in the BlackBerry Domain............................................................................... 116
Send a notification message to all users on a BlackBerry Enterprise Server................................................................. 117
Send a notification message to the members of a user group......................................................................................... 117
Send a notification message to a specific user................................................................................................................... 117
Automated notification messages............................................................................................................................................ 117
Change the subject for automated notification messages............................................................................................... 117
Turn off automated notification messages.......................................................................................................................... 118
Managing instant messaging.................................................................................................................................................... 118
Change the instant messaging server that the BlackBerry Collaboration Service connects to................................. 118
Changing the transport protocol that the BlackBerry Collaboration Service uses to connect to the instant
messaging server..................................................................................................................................................................... 119
Specify the Microsoft Windows domain name for users who log in to the collaboration client................................. 120
Managing instant messaging sessions.................................................................................................................................... 120
Specify the maximum number of instant messaging sessions that can be open at the same time........................... 121
Specify the idle timeout limit for instant messaging sessions......................................................................................... 121
Specify the inactivity timeout limit for instant messaging sessions............................................................................... 121
Managing instant messaging features..................................................................................................................................... 121
Prevent users from sending specific file types to instant messaging contacts using the BlackBerry Client for IBM
Lotus Sametime....................................................................................................................................................................... 122
Specifying the maximum size of file types that users can send using the BlackBerry Client for IBM Lotus Sametime
.................................................................................................................................................................................................... 122
Prevent users from sending instant messaging conversations in email messages...................................................... 122
Prevent users from saving instant messaging conversations........................................................................................... 123
Manage the icon that appears on the BlackBerry device for mobile contacts.............................................................. 123