Blackbe;rry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE - WIRELESS CALENDAR SYNCHRONIZATION - TECHNICAL... User manual

BlackBerry Enterprise Server for
Microsoft Exchange Wireless Calendar
Synchronization
versions 4.0.x and 4.1.x
Technical Advisory

Contents
Wireless calendar synchronization.................................................................................................................... 5
Product information ......................................................................................................................................... 5
Wireless calendar best practices .................................................................................................................... 5
Resetting the BlackBerry device calendar .................................................................................................... 6
Reset the BlackBerry device calendar using the BlackBerry Device Manager ................................ 6
Reset the BlackBerry device calendar on the BlackBerry device........................................................7
Fixed issues for the BlackBerry Enterprise Server for Microsoft Exchange ............................................. 8
This section lists calendar issues that are fixed in BlackBerry® Enterprise Server for the following
Microsoft Exchange versions 4.0.x and 4.1.x......................................................................................... 8
Version 4.1.6............................................................................................................................................... 8
Version 4.1.5
Version 4.1.4
Version 4.1.2 .............................................................................................................................................. 9
Version 4.1.1...............................................................................................................................................13
Version 4.0.7 .............................................................................................................................................14
Version 4.0.6.............................................................................................................................................14
Version 4.0.5 .............................................................................................................................................15
Fixed issues for the BlackBerry Device Software........................................................................................16
Version 4.5.................................................................................................................................................16
Version 4.3.0 .............................................................................................................................................18
Version 4.2.2..............................................................................................................................................18
Version 4.2.1 ..............................................................................................................................................19
Version 4.2................................................................................................................................................20
Version 4.1.0.............................................................................................................................................20

5
Wireless calendar synchronization
Wireless calendar synchronization
Product information
This document describes best practices for the wireless calendar synchronization feature in the BlackBerry®
Enterprise Solution. These issues are specific to organizations running the BlackBerry® Enterprise Server for
Microsoft® Exchange versions 4.0.x and 4.1.x. This section lists calendar issues that are fixed in BlackBerry®
Device Software version 4.1, 4.2 and 4.5, and BlackBerry Enterprise Server for Microsoft Exchange version 4.0.5 or
later. You should also upgrade to the latest version of the BlackBerry Enterprise Server to obtain the latest fixes.
Wireless calendar best practices
Follow these guidelines to reduce the frequency of lost or duplicate calendar entries (meetings or appointments)
on BlackBerry® devices or in Microsoft® Outlook®.
Product information
Wireless calendar best practices
Resetting the BlackBerry device calendar
Fixed issues for the BlackBerry Enterprise Server for Microsoft Exchange
Fixed issues for the BlackBerry Device Software
Practice Recommendation
follow the suggestions from
Microsoft to avoid lost
meetings
Microsoft maintains a list of hints to avoid lost meetings. Visit http://support.microsoft.com/kb/899704 for
a list of recommendations.
specify dates within thirty
years
Microsoft Outlook stores dates in a range that translates easily between the years 1970 and 2037. Keep your
recurring meeting dates inside this range to reduce the likelihood of a data translation error. Visit
http://www.blackberry.com/knowledgecenterpublic/ to read KB-04375 for more information.
set end dates Microsoft Outlook permits recurring infinite events, but this setting takes the calendar outside the range of
1970 to 2037. Set end dates before 2037.
avoid using the drag-and-
drop technique to alter
meetings in Microsoft Outlook
Microsoft Outlook enables you to change individual instances of recurring meetings by dragging and
dropping them in the calendar view. This creates duplicate meetings on BlackBerry devices that are running
certain bundles of Device Software version 4.0.
use your Inbox to accept or
decline meetings
Although Outlook permits you to accept, update, or decline meetings from the calendar, doing so leaves the
request in your Inbox. In this case, Microsoft Outlook does not notify BlackBerry devices of the changes.
use full attendee addresses Although the BlackBerry device enables the use of a bare account name (the “user” part of
[email protected]omain) in a use-once address, meeting responses are often delivered incorrectly. Always
use the full address.
remove incorrect email
addresses from distribution
lists and meeting invitations
The BlackBerry Device Software and the BlackBerry®Enterprise Server check in several situations to verify
that a recipient exists. If there is no recipient at a particular address, issues might occur. These issues happen
most often when dealing with distribution lists. Make sure you send email messages to valid addresses.

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BlackBerry Enterprise Server for Microsoft Exchange Wireless Calendar Synchronization Technical Advisory
Resetting the BlackBerry device calendar
If calendar entries on the BlackBerry® device are not synchronized correctly with Microsoft® Outlook®, instruct
users to reset their BlackBerry device calendar to synchronize the calendar entries in Microsoft Outlook to the
BlackBerry device. Instruct users to perform one of the following actions:
• reset the BlackBerry device calendar using the BlackBerry® Device Manager
• reset the BlackBerry device calendar on the BlackBerry device (BlackBerry® Device Software version 4.0 or
later only)
Reset the BlackBerry device calendar using the BlackBerry Device Manager
Users must be running the BlackBerry® Device Manager on their computers to perform this task.
Turn off calendar synchronization
1. Remove any incorrect or unwanted entries from the Microsoft® Outlook® calendar.
2. Connect the BlackBerry® device to the computer.
3. Start the BlackBerry Device Manager.
4. In the BlackBerry Device Manager, double-click Synchronize.
5. On the Configuration tab, click Configure synch.
6. Clear the Calendar check box.
7. Click OK.
8. Click Close.
avoid certain time zones When time zones are mistakenly listed as having Daylight Saving Time, Microsoft Exchange experiences
issues. If possible, set your BlackBerry device to a time zone with an equivalent offset from Coordinated
Universal Time (Greenwich Mean Time). This might result in difficulties when one of the two time zones
switches to, or from, Daylight Saving Time. For more information visit http://na.blackberry.com/eng/support.
avoid synchronizing new
meetings with start dates
before the BlackBerry device
was activated
On the BlackBerry Enterprise Server, the wireless calendar synchronization feature works only for new entries
with start dates within the previous 30 days. An additional restriction exists with Microsoft Exchange: the
wireless synchronization feature does not synchronize new entries with start dates before the activation time
of the BlackBerry device. This restriction applies only to wireless calendar synchronization. The BlackBerry
Device Software synchronizes calendar entries successfully regardless of the start time of the entry.
avoid using Microsoft Outlook
Web Access to create or
change meetings
Using Microsoft Outlook Web Access to create and change meeting requests might cause issues with wireless
calendar synchronization on the BlackBerry Enterprise Server. Create, modify, accept, and reject meeting
requests using the BlackBerry device, not Microsoft Outlook Web Access.
use Microsoft Exchange
System Manager
Use the Microsoft Exchange System Manager to install new versions of the cdo.dll file. Certain versions of the
Microsoft Exchange Server and the Collaboration Data Object (CDO) for the Microsoft Windows® operating
system are incompatible. The Microsoft Exchange System Manager tool tracks compatible versions of the
Microsoft Exchange Server and the CDO for Microsoft Windows and makes sure that the cdo.dll file you install
is compatible with your Microsoft Exchange Server.
Practice Recommendation

7
Wireless calendar synchronization
Remove all calendar entries from the BlackBerry device
1. In the BlackBerry® Device Manager, double-click the Backup and Restore icon.
2. Click Advanced.
3. In the Device Databases pane, click the Calendar database.
4. Click the left arrow icon.
5. In the Device File Databases pane, click the Calendar item.
6. Click Delete.
7. Click Yes.
8. Click Close.
Turn on calendar synchronization
1. In the BlackBerry® Device Manager, double-click Synchronize.
2. On the Configuration tab, click Configure synch.
3. Select the Calendar check box.
4. Click OK.
5. Click Close.
Reset the BlackBerry device calendar on the BlackBerry device
Users must be running BlackBerry® Device Software version 4.0 or later to perform this task.
1. Remove any incorrect or unwanted entries from the Microsoft® Outlook® calendar.
2. On the BlackBerry® device, in the calendar program, click Options.
3. Set the Wireless Synchronization field to No.
4. Click Save.
5. In the calendar program, click Options.
6. Set the Wireless Synchronization field to Yes.
7. Click Save.
The wireless synchronization of Microsoft Outlook entries to the BlackBerry device might take several minutes to
complete. The following factors impact the speed of the synchronization process:
• number of calendar entries users have
• number of attendees a meeting entry contains
• number of calendar entries that are not synchronized correctly on the BlackBerry device
• the size of the users’ calendar folders in their Microsoft® Exchange mailboxes
Users can continue to use the Microsoft Outlook calendar or the BlackBerry device calendar during the wireless
calendar synchronization process.

8
BlackBerry Enterprise Server for Microsoft Exchange Wireless Calendar Synchronization Technical Advisory
Fixed issues for the BlackBerry Enterprise Server for
Microsoft Exchange
This section lists calendar issues that are fixed in BlackBerry® Enterprise
Server for the following Microsoft Exchange versions 4.0.x and 4.1.x.
Version 4.1.6
Wireless calendar synchronization
SDR179314 In BlackBerry® Enterprise Server versions 4.1 SP5 and earlier, users could not access the availability status for other
BlackBerry device users (for example, busy, free, or tentative) if there were different versions of the Microsoft®Exchange®
Server running in their environment.
In BlackBerry Enterprise Server version 4.1 SP6 and later, this issue is resolved.
SDR166523 In BlackBerry Enterprise Server versions 4.1 SP5 and earlier, in some cases, if users deleted a recurring meeting using their
BlackBerry device, the series was not deleted in Microsoft®Outlook®.
In BlackBerry Enterprise Server version 4.1 SP6 and later, this issue is resolved.
SDR158481 In BlackBerry Enterprise Server versions 4.1 SP5 and earlier, if users deleted a meeting while the BlackBerry device was outside
of a wireless coverage area, the meeting was not deleted in the calendar on their BlackBerry device when they returned to a
wireless coverage area.
In BlackBerry Enterprise Server version 4.1 SP6 and later, this issue is resolved.
SDR153045 In BlackBerry Enterprise Server versions 4.1 SP5 and earlier, searching for a recurring meeting that did not have a specified
end date, caused an increase in CPU usage in Microsoft Outlook.
In BlackBerry Enterprise Server version 4.1 SP6 and later, this issue is resolved.
SDR149681 In BlackBerry Enterprise Server versions 4.1 SP5 and earlier, in some cases, if users deleted calendar entries from Microsoft
Outlook, the entries were not deleted from their BlackBerry device.
In BlackBerry Enterprise Server version 4.1 SP6 and later, this issue is resolved.
SDR148865 In BlackBerry Enterprise Server versions 4.1 SP5 and earlier, if users deleted multiple instances of a reoccurring meeting in
Microsoft Outlook, in some cases, the exclusion dates list in the CalSyncState table entry became corrupted. If users made
subsequent updates to the reoccurring meeting in Microsoft Outlook, the updates did not synchronize to their BlackBerry
device.
In BlackBerry Enterprise Server version 4.1 SP6 and later, this issue is resolved.
SDR144876 In BlackBerry Enterprise Server versions 4.1 SP5 and earlier, if users changed the end date of a recurring meeting, and then a
recipient subsequently changed his or her status from “Accepted” to “Tentative” in Microsoft Outlook, the update for the
meeting was sent as a blank text email message to the meeting organizer’s BlackBerry device. The update remained as
“Accepted” instead of “Tentative” in the calendar on the recipient’s BlackBerry device.
In BlackBerry Enterprise Server version 4.1 SP6 and later, this issue is resolved.
SDR139833,
SDR139833,
SDR130287
In BlackBerry Enterprise Server versions 4.1 SP5 and earlier, if users added a new recipient or forwarded a recurring meeting
with exceptions, the attachment table in the meeting instance was empty in the calendar on the recipient’s BlackBerry device.
In BlackBerry Enterprise Server version 4.1 SP6 and later, this issue is resolved.

9
Wireless calendar synchronization
Version 4.1.5
Wireless calendar synchronization
SDR180982 In BlackBerry®Enterprise Server versions earlier than 4.1 SP5, if users deleted a meeting in Microsoft®Outlook®, in some
cases, the meeting was not deleted in the calendar on the BlackBerry device after the device was synchronized over the
wireless network.
In BlackBerry Enterprise Server version 4.1 SP5 and later, this issue is resolved.
SDR183409 In BlackBerry Enterprise Server versions earlier than 4.1 SP5, if users added a meeting by dragging the meeting occurrence
from their computer into Microsoft Outlook, the BlackBerry Messaging Agent wrote an error in the log file even though the
meeting delivery was successful.
In BlackBerry Enterprise Server version 4.1 SP5 and later, this issue is resolved.
SDR187281,
SDR183222,
SDR176765
In BlackBerry Enterprise Server versions earlier than 4.1 SP5, if users scheduled a meeting using their BlackBerry device, in
some cases, the BlackBerry Calendar Synchronization Tool created duplicate entries for the meeting in Microsoft Outlook.
In BlackBerry Enterprise Server version 4.1 SP5 and later, this issue is resolved.
SDR155980 In BlackBerry Enterprise Server versions earlier than 4.1 SP5, if users responded to a meeting request using their BlackBerry
device, the meeting was not added in the calendar on the BlackBerry device. The meeting would only appear in Microsoft
Outlook. If users accepted the meeting in Microsoft Outlook, the meeting synchronized successfully to the calendar on the
BlackBerry device.
In BlackBerry Enterprise Server version 4.1 SP5 and later, this issue is resolved.
SDR145770 In BlackBerry Enterprise Server versions earlier than 4.1 SP5, if users added another BlackBerry device user to a recurring
meeting and then sent a meeting update to that user, the BlackBerry Messaging Agent wrote a
“CDOCalendar::GetRIMMeetingReq - GetMeetingCorrelation (0x80004005) failed ” error message in the log file even
though the meeting delivery was successful.
In BlackBerry Enterprise Server version 4.1 SP5 and later, this issue is resolved.
SDR144817 In BlackBerry Enterprise Server versions earlier than 4.1 SP5, if users accepted a meeting, in some cases, duplicate calendar
entries appeared on their BlackBerry device and in Microsoft Outlook indicating that the meeting was both accepted and
accepted tentatively.
In BlackBerry Enterprise Server version 4.1 SP5 and later, this issue is resolved.
SDR142565 In BlackBerry Enterprise Server versions earlier than 4.1 SP5, if users scheduled a meeting in October 2007, the meeting
appeared 1 hour ahead of the scheduled time on a recipient’s BlackBerry device.
In BlackBerry Enterprise Server version 4.1 SP5 and later, this issue is resolved.
SDR142458 In BlackBerry Enterprise Server versions earlier than 4.1 SP5, if users accepted a calendar update with an assigned category,
the category did not appear on their BlackBerry device or in Microsoft Outlook.
In BlackBerry Enterprise Server version 4.1 SP5 and later, this issue is resolved because categories can no longer be assigned
to incoming email or calendar updates.
SDR137122 In BlackBerry Enterprise Server versions earlier than 4.1 SP5, if a meeting that occurred more than 30 days in the past was
updated and resent using Microsoft Outlook, the meeting was deleted in the calendar on the recipients’ BlackBerry devices.
In BlackBerry Enterprise Server version 4.1 SP5 and later, this issue is resolved.
SDR133046 In BlackBerry Enterprise Server versions earlier than 4.1 SP5, if users scheduled a recurring meeting using Microsoft®
Outlook® Web Access, and then updated meeting time using their BlackBerry device, the start time of the meeting was not
synchronized correctly with Microsoft Outlook Web Access. This resulted in the meeting spanning a 24-hour period.
In BlackBerry Enterprise Server version 4.1 SP5 and later, this issue is resolved.
SDR131900 In BlackBerry Enterprise Server versions earlier than 4.1 SP5, if users declined an out-of-date meeting request and then
accepted the most recent meeting update, the meeting instance was removed from the calendar on their BlackBerry device.
In BlackBerry Enterprise Server version 4.1 SP5 and later, this issue is resolved.

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BlackBerry Enterprise Server for Microsoft Exchange Wireless Calendar Synchronization Technical Advisory
SDR103119 In BlackBerry Enterprise Server versions earlier than 4.1 SP4, if a a CAL_ERROR_PAGER_RESET error caused synchronization
process to stop, the BlackBerry Enterprise Server did not automatically re-initiate the synchronization process. The
synchronization process had to be restarted manually.
In BlackBerry Enterprise Server version 4.1 SP5 and later, this issue is resolved.
Wireless calendar synchronization

11
Wireless calendar synchronization
Version 4.1.4
Wireless calendar synchronization
SDR 143503 In BlackBerry®Enterprise Server version 4.1 SP4, if the BlackBerry Enterprise Server took a long time to respond to a request
for wireless calendar synchronization, the BlackBerry device cancelled the request.
In BlackBerry Enterprise Server version 4.1 SP4 MR3 and later, this issue is resolved.
SDR 138787,
SDR162548
In BlackBerry Enterprise Server version 4.1 SP4, when users updated a meeting or a meeting series, the original meeting or
meeting series was not deleted from Microsoft® Outlook® or from the BlackBerry device.
In BlackBerry Enterprise Server version 4.1 SP4 MR2 and later, this issue is resolved.
SDR 135182 In BlackBerry Enterprise Server version 4.1 SP4, if an appointment with an attachment was copied in Microsoft Outlook, the
copied appointment had the same GUID and it might not be synchronized to the calendar on the BlackBerry device.
In BlackBerry Enterprise Server version 4.1 SP4 MR1 and later, this issue is resolved.
SDR 126932 In BlackBerry Enterprise Server version 4.1 SP4, an appointment in Microsoft Outlook was not updated if a user updated the
notes in the appointment on the BlackBerry device without modifying the first 1024 bytes in the calendar note field.
In BlackBerry Enterprise Server version 4.1 SP4 MR4 and later, this issue is resolved.
SDR 125750 In BlackBerry Enterprise Server version 4.1 SP4, if an administrator attempted to reload a user during calendar synchronization
after wireless enterprise activation, the calendar synchronization process stopped responding.
In BlackBerry Enterprise Server version 4.1 SP4 MR4 and later, this issue is resolved.
SDR 126159 In BlackBerry Enterprise Server version 4.1 SP4, if a BlackBerry device user declined an out-of-date meeting occurrence in
Microsoft Outlook, and then accepted a current update for the meeting, the meeting occurrence was not synchronized to the
calendar on the BlackBerry device.
In BlackBerry Enterprise Server version 4.1 SP4 MR1 and later, this issue is resolved.
SDR 119508 In BlackBerry Enterprise Server version 4.1 SP3, if a user installed the Daylight Saving Time patch, when that user created
exceptions to a recurring meeting series, the exceptions were either duplicated or deleted from the calendar on that user’s
BlackBerry device.
In BlackBerry Enterprise Server version 4.1 SP4 and later, this issue is resolved.
SDR 119099 In BlackBerry Enterprise Server version 4.1 SP1 and later, when users created a recurring weekly meeting and then deleted the
first instance of the meeting series, that deleted meeting instance remained in Microsoft Outlook.
In BlackBerry Enterprise Server version 4.1 SP4 and later, this issue is resolved.
SDR 117304 In BlackBerry Enterprise Server version 4.1 and earlier, when users created a recurring meeting in one time zone on their
BlackBerry devices and then set Microsoft Outlook to another time zone, the time zone information in Microsoft Outlook was
not updated.
In BlackBerry Enterprise Server version 4.1 SP4 and later, this issue is resolved.
SDR 107527 If a meeting invitee accepted a meeting invitation from a meeting organizer whose account was located on a BlackBerry
Enterprise Server and in a different domain, the meeting invitee’s name appeared multiple times in the appointment in the
meeting organizer’s Microsoft Outlook calendar.
In BlackBerry Enterprise Server version 4.1 SP4 and later, this issue is resolved.
SDR 81958 In BlackBerry Enterprise Server version 4.1 SP4, in some circumstances, calendar items did not synchronize when using the
Santiago time zone.
In BlackBerry Enterprise Server version 4.1 SP4 MR2 and later, this issue is resolved.

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BlackBerry Enterprise Server for Microsoft Exchange Wireless Calendar Synchronization Technical Advisory
Version 4.1.2
Wireless calendar synchronization
SDR 93190 In BlackBerry®Enterprise Server 4.1 and earlier, if a meeting organizer added a new invitee to a recurring meeting that
contained exceptions, the invitee was not added to the exceptions on the organizer’s BlackBerry device.
In BlackBerry Enterprise Server version 4.1 SP2 and later, this issue is resolved.
SDR 90991 In BlackBerry Enterprise Server version 4.1 SP1, if a meeting organizer deleted a recurring from the BlackBerry device, the series
was not deleted from the email application on the organizer’s computer, and meeting attendees did not receive a cancellation
notice.
In BlackBerry Enterprise Server version 4.1 SP2 and later, this issue is resolved.
SDR 89890 In BlackBerry Enterprise Server 4.1 and earlier, when a meeting invitee received a meeting request on their BlackBerry device,
the BlackBerry Messaging Agent wrote an “Attachment=RIM-Calendar, Extension is not valid” error message in the log file
even though the meeting delivery was successful.
In BlackBerry Enterprise Server version 4.1 SP2 and later, this issue is resolved.
SDR 89411 In BlackBerry Enterprise Server version 4.1 and earlier, if a user sent a meeting invitation to a large number of individual
invitees (for example, 8000 people), the BlackBerry Messaging Agent used unexpectedly high amounts of system resources.
In BlackBerry Enterprise Server version 4.1 SP2 and later, this issue is resolved.
SDR 89100 In BlackBerry Enterprise Server version 4.1 SP1, if a meeting organizer updated an existing meeting using the BlackBerry device,
changing both the subject of the meeting and changing the recurrence from a simple to a recurring meeting, the BlackBerry
Messaging Agent reconciled the previous subject to both the email application on the organizer’s computer and to attendees’
BlackBerry devices.
In BlackBerry Enterprise Server version 4.1 SP2 and later, this issue is resolved.
SDR 88742 In BlackBerry Enterprise Server version 4.1 SP1, if an attendee tentatively accepted a meeting request but was subsequently
removed from the list of attendees, the meeting was removed from the attendee’s calendar on the BlackBerry device, but the
attendee’s status might still appear as Invited on the organizer’s BlackBerry device.
In BlackBerry Enterprise Server version 4.1 SP2 and later, this issue is resolved.
SDR 87950 In BlackBerry Enterprise Server version 4.1 and earlier, an organizer’s meeting update might have been unsuccessful if the
sequence number of the meeting on the BlackBerry device was higher than the sequence number of the meeting on the
messaging server (for example, if an organizer updated a meeting while the BlackBerry device is outside of a wireless coverage
area and at the same time invitees were sending acceptances to the original meeting). The BlackBerry Messaging Agent was
processing the meeting acceptance to the new appointment sent from the invitee’s BlackBerry device, so the messaging server
did not send the update from the meeting organizer.
In BlackBerry Enterprise Server version 4.1 SP2 and later, meeting invitees receive the organizer’s update successfully and
respond to the updated meeting.
SDR 87681 In BlackBerry Enterprise Server version 4.1 and earlier, if a meeting organizer edited the location of an instance of a recurring
meeting using the BlackBerry device, when an attendee tentatively accepted the meeting, the BlackBerry Messaging Agent
sent the acceptance to the organizer, but the attendee’s status continued to display as Invited instead of Accepted in the
calendar on the BlackBerry device.
In BlackBerry Enterprise Server version 4.1 SP2 and later, this issue is resolved.
SDR 86464 In BlackBerry Enterprise Server 4.1 and earlier, if an invitee accepted a meeting request using the email application on their
computer while message redirection was turned off on the BlackBerry device, when the invitee re-enabled message
redirection, the BlackBerry Messaging Agent did not reconcile the meeting to the BlackBerry device.
In BlackBerry Enterprise Server version 4.1 SP2 and later, this issue is resolved.

13
Wireless calendar synchronization
Version 4.1.1
SDR 76274 In BlackBerry Enterprise Server 4.1 and earlier, if an invitee attempted to accept a meeting using the BlackBerry device after
the organizer cancelled the meeting, the BlackBerry device did not send the acceptance and the BlackBerry Messaging Agent
did not delete the meeting, so the meeting appeared in the calendar on the user’s BlackBerry device.
In BlackBerry Enterprise Server version 4.1 SP2 and later, this issue is resolved.
Wireless calendar synchronization
SDR 87006 In BlackBerry®Enterprise Server version 4.1 and earlier, if a meeting organizer updated a meeting to recur using the
BlackBerry device, the “Unlisted Message Error” message was associated with the meeting update in the organizer's
messages list. Attendees did not receive the meeting update in their calendars on their BlackBerry devices or in the calendar
on their computers.
In BlackBerry Enterprise Server version 4.1 SP1 and later, this issue is resolved.
SDR 87684 In BlackBerry Enterprise Server version 4.1 and earlier if a meeting organizer created an appointment using the email
application on the computer, after wireless calendar synchronization occurred, the meeting organizer was unable to add
invitees using the BlackBerry device.
In BlackBerry Enterprise Server version 4.1 SP1 and later, this issue is resolved.
SDR 87452 In BlackBerry Enterprise Server version 4.1, if a meeting invitee accepted a meeting invitation immediately after it was
received, and before the BlackBerry Enterprise Server could react to the invitation, neither the meeting invitation email nor
the calendar item were delivered to the invitee’s BlackBerry device.
In BlackBerry Enterprise Server version 4.1 SP1 and later, this issue is resolved.
SDR 84631 In BlackBerry Enterprise Server version 4.1, for a meeting that recurred monthly, duplicates of each single instance of the
meeting series appeared in the calendars on attendees computers. In some circumstances, the incorrect status (for example,
busy, free, or tentative) displayed for the single instances.
In BlackBerry Enterprise Server version 4.1 SP1 and later, single instances of a meeting that recurs monthly appear correctly
in the calendars on attendees’ computers.
SDR 81433 In BlackBerry Enterprise Server version 4.1, in some circumstances, if a meeting invitee declined an instance of a recurring
meeting that occurred in a different daylight saving time status (for example, if the current date was not daylight saving time
and the invitee declined a meeting that occurred during daylight saving time), the organizer received the update on the
BlackBerry device as a message instead of a meeting response and the invitee status remained “Invited.”
In BlackBerry Enterprise Server version 4.1 SP1 and later, this issue is resolved.
SDR 79957 In BlackBerry Enterprise Server version 4.0 and later, in some circumstances, meeting responses that were sent from the
BlackBerry device failed with an unlisted message error.
In BlackBerry Enterprise Server version 4.1 SP1 and later, meeting responses are sent and received correctly.
SDR 64652 In BlackBerry Enterprise Server version 4.1, in some circumstances, if a user created a recurring appointment in one time zone
using the BlackBerry device, and the email application on the user’s computer was in another time zone, the appointment did
not appear in the email application on the user’s computer.
In BlackBerry Enterprise Server version 4.1 SP1 and later, this issue is resolved.
Wireless calendar synchronization

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BlackBerry Enterprise Server for Microsoft Exchange Wireless Calendar Synchronization Technical Advisory
Version 4.0.7
Version 4.0.6
Wireless calendar synchronization
SDR 120312 In previous versions of the BlackBerry®Enterprise Server, if a meeting organizer deleted a recurring meeting from the
BlackBerry device, the meeting might have continued to appear in the Microsoft Outlook calendar of the recipients.
In BlackBerry Enterprise Server version 4.0 SP7, this issue is resolved.
SDR 118774 In previous versions of the BlackBerry Enterprise Server, in certain circumstances, when the update for North American
Daylight Saving Time was applied to the BlackBerry Enterprise Server, if a meeting organizer updated a series of recurring
meetings or appointments from a BlackBerry device, the entire series was replaced in a recipient’s calendar, and exceptions
to recurring meetings or appointments were removed.
In BlackBerry Enterprise Server version 4.0 SP7, this issue is resolved.
SDR 118560 In previous versions of the BlackBerry Enterprise Server, in certain circumstances, when the update for North American
Daylight Saving Time was applied to the BlackBerry Enterprise Server, meetings appeared at the correct time on a recipient’s
BlackBerry device but appeared one hour earlier in a recipient’s calendar on the Microsoft Outlook client.
In BlackBerry Enterprise Server version 4.0 SP7, this issue is resolved.
SDR 117335 In previous versions of the BlackBerry Enterprise Server, when the update for North American Daylight Saving Time was
applied to the BlackBerry Enterprise Server, if a user viewed a recurring meeting or appointment on the Microsoft Outlook
client and the meeting or appointment was created using a BlackBerry device in a different time zone, the Recurrence
description contained time zone information.
In BlackBerry Enterprise Server version 4.0 SP7, this issue is resolved.
SDR 107300 In previous versions of the BlackBerry Enterprise Server, if a user rescheduled a non-recurring calendar appointment using
the BlackBerry device, the appointment was rescheduled in the Microsoft Outlook client, but the reminder on the BlackBerry
device appeared at the original appointment time.
In BlackBerry Enterprise Server version 4.0 SP7, this issue is resolved.
Wireless calendar synchronization
SDR 101942 In BlackBerry®Enterprise Server version 4.0 SP5 HF1, in some circumstances, a Com Error caused a calendar exception loop
that might have caused the BlackBerry Messaging Agent to stop responding.
In BlackBerry Enterprise Server version 4.0 SP6 and later, this issue is resolved.
SDR 90616 In BlackBerry Enterprise Server version 4.0 SP5 and earlier, if an attendee tentatively accepted a meeting request, the
attendee’s status appeared as “Invited” instead of “Tentative” on the meeting organizer’s BlackBerry device and in Microsoft
Outlook.
In BlackBerry Enterprise Server version 4.0 SP6 and later, this issue is resolved.
SDR 90358 In BlackBerry Enterprise Server version 4.0 SP5 and earlier, if a user turned off email redirection from the BlackBerry device
and then accepted a calendar invitation from Microsoft Outlook, the invitation did not appear in the calendar on the user’s
BlackBerry device.
In BlackBerry Enterprise Server version 4.0 SP6 and later, this issue is resolved.
SDR 90038 In BlackBerry Enterprise Server version 4.0 SP5 and earlier, if a user edited the subject line of a meeting request on the
BlackBerry device, then updated the meeting request from a single event to a recurring meeting, the meeting request that
attendees received in Microsoft Outlook did not contain the new subject line.
In BlackBerry Enterprise Server version 4.0 SP6 and later, this issue is resolved.

15
Wireless calendar synchronization
Version 4.0.5
SDR 89330 In BlackBerry Enterprise Server version 4.0 SP5 and earlier, when an attendee accepted a meeting invitation on the BlackBerry
device for a meeting that had been cancelled, the cancelled meeting might have appeared in the calendar on the attendee’s
BlackBerry device.
In BlackBerry Enterprise Server version 4.0 SP6 and later, if an attendee accepts an invitation on the BlackBerry device for a
meeting that has already been cancelled, a message informs the attendee that the meeting has been cancelled, and the
cancelled meeting does not appear in the calendar on the attendee’s BlackBerry device.
SDR 75067 In BlackBerry Enterprise Server version 4.0 SP3, in some circumstances, a duplicate of an existing meeting appeared on the
attendee’s BlackBerry device and in Microsoft Outlook.
In BlackBerry Enterprise Server version 4.0 SP6 and later, this issue is resolved.
Wireless calendar synchronization
SDR 101942 In the BlackBerry®Enterprise Server version 4.0 SP5 for Microsoft Exchange, under some circumstances, a calendar exception
might occur and cause an endless loop that might corrupt memory on the BlackBerry Enterprise Server and might cause the
BlackBerry Messaging Agent to stop responding.
If the BlackBerry Messaging Agent stops responding, restart the BlackBerry Messaging Agent.
SDR 88504 In the BlackBerry Enterprise Server version 4.0 SP5 for Microsoft Exchange, if a meeting organizer sent a meeting invitation
to a large number of individual invitees, this might have caused high CPU usage and the BlackBerry Enterprise Server stopped
responding.
In BlackBerry Enterprise Server version 4.0 SP5 HF1 and later for Microsoft Exchange, the BlackBerry Enterprise Server allows
meetings that have a large number of invitees to be sent successfully.
SDR 88133 In BlackBerry Enterprise Server version 4.0 SP4 and earlier, a change to an IT policy rule in the PIM Sync policy group might
have turned off calendar traffic on the BlackBerry device.
In BlackBerry Enterprise Server version 4.0 SP5 and later, this issue is resolved.
SDR 87195 In BlackBerry Enterprise Server version 4.0 SP4 and earlier, the calendar on a BlackBerry device might not have displayed the
status of meeting attendees on a Microsoft Outlook® distribution list who accepted a meeting invitation.
In BlackBerry Enterprise Server version 4.0 SP5 and later, attendance status appears correctly for both individual attendees
and attendees who are on a distribution list.
SDR 86163 In BlackBerry Enterprise Server version 4.0 SP4, when the parent of a recurring appointment or meeting was modified in
Microsoft Outlook, the entire series of recurring appointments or meetings (including children) was sent to the BlackBerry
device.
In BlackBerry Enterprise Server version 4.0 SP5 and later, only the updated appointment or meeting is sent to the BlackBerry
device.
SDR 85612 In previous versions of the BlackBerry Enterprise Server, if more than 32 recipients were invited to a meeting and one attendee
accepted the meeting from a BlackBerry device, that attendee became the meeting organizer.
In BlackBerry Enterprise Server version 4.0 SP5 and later, the meeting organizer does not change, regardless of the number
of meeting attendees.
SDR 83410 In BlackBerry Enterprise Server version 4.0 SP4 and earlier, in environments that used Microsoft Outlook 2003, slow
synchronization might have caused a corruption of the CalcSyncState table and the removal of a meeting series.
In BlackBerry Enterprise Server version 4.0 SP5 and later, slow synchronization does not result in table corruption or the
removal of a meeting series.
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BlackBerry Enterprise Server for Microsoft Exchange Wireless Calendar Synchronization Technical Advisory
Fixed issues for the BlackBerry Device Software
This section lists calendar issues that are fixed in BlackBerry® Device Software version 4.1.0 or later. You must also
upgrade to BlackBerry® Enterprise Server version 4.1.0 or later.
Version 4.5
SDR 81648 In BlackBerry Enterprise Server version 4.0 SP4 and earlier, if a meeting attendee declined an instance of a recurring meeting,
the meeting organizer received the update on the BlackBerry device as a message instead of as a meeting response. The
attendee’s status displayed as “Invited.”
In BlackBerry Enterprise Server version 4.0 SP5 and later, meeting responses display as meeting responses and not as
messages on the meeting organizer’s BlackBerry device.
SDR 79957 In BlackBerry Enterprise Server version 4.0 SP4, in certain circumstances, meeting responses that were sent from the
BlackBerry device failed with an unlisted message error.
In BlackBerry Enterprise Server version 4.0 SP5 and later, meeting responses are sent and received correctly.
SDR 74067 In BlackBerry Enterprise Server version 4.0 SP2, if a meeting organizer attempted to make changes to a meeting in Outlook
while the message was open in Outlook on a different computer and the changes were not saved successfully in Outlook, the
organizer received a message that the function could not be performed because the message had been changed, and meeting
attendees received a meeting update that did not contain changes to the meeting.
In BlackBerry Enterprise Server version 4.0 SP5, this issue is resolved.
SDR 69108 In BlackBerry Enterprise Server version 4.0 SP2, text might be truncated in both the meeting request message and the
calendar notes on an attendee’s BlackBerry device.
In BlackBerry Enterprise Server version 4.0 SP5 and later, the meeting request correctly synchronizes to the organizer’s mail
client and each attendee’s mail client and BlackBerry device.
SDR 68671 In previous versions of the BlackBerry Enterprise Server, in an environment that included a Microsoft Exchange Server version
5.5, it might not be possible to delete an instance of a recurring meeting request if another instance was previously updated
on a BlackBerry device.
In BlackBerry Enterprise Server version 4.0 SP5, this issue is resolved.
Wireless calendar synchronization
SDR183402 In BlackBerry®Device Software version 4.5, if users accepted an all-day meeting invitation using their BlackBerry device, the
calendar stopped responding.
This issue has been resolved.
SDR183558,
SDR183364
In BlackBerry Device Software version 4.5, in some cases, if users tried to view meeting information in the calendar on their
BlackBerry device, the BlackBerry device stopped responding.
This issue has been resolved.
SDR181353 In BlackBerry Device Software version 4.5, the calendar did not display week 20 in the month view. Week twenty was displayed
as week two.
This issue has been resolved.
SDR176987 In BlackBerry Device Software version 4.5, if a meeting organizer scheduled a meeting was scheduled using Microsoft®
Outlook® and a recipient accepted the meeting invitation using their BlackBerry device, in some cases, the invitation did not
appear as accepted on the meeting organizer’s BlackBerry device.
This issue has been resolved.
Wireless calendar synchronization

17
Wireless calendar synchronization
SDR173781 In BlackBerry Device Software version 4.5, if users clicked the Email All Attendees button in a meeting reminder, the email
application did not open with a list of email addresses for all attendees.
This issue has been resolved.
SDR172703 In BlackBerry Device Software version 4.5, if users opened a received meeting invitation by removing their BlackBerry device
from the holster, and then returned their device to the holster, in some cases, the meeting request was not marked as read.
This issue has been resolved.
SDR170829 In BlackBerry Device Software version 4.5, in some cases, text in the calendar options was left-aligned instead of right-aligned
in the Arabic or Hebrew locale.
This issue has been resolved.
SDR170645 In BlackBerry Device Software version 4.5, in some cases, if users opened a calendar entry and pressed the Menu key, some
menu items appeared more than once.
This issue has been resolved.
SDR170502 In BlackBerry Device Software version 4.5, if users set their BlackBerry device font to BBAlpha Sans, set the font size to 11, and
set the calendar view to Day, the calendar screens were not displayed correctly and some days were missing.
This issue has been resolved.
SDR168232 In BlackBerry Device Software version 4.5, users could not change the date of a reoccurring meeting instance to a different
day of the week using their BlackBerry device.
This issue has been resolved.
SDR166058 In BlackBerry Device Software version 4.5, if users used the calendar to send an email to meeting attendees, the calendar
continued to run in the background. The calendar should have closed when the email application initiated.
This issue has been resolved.
SDR165059 In BlackBerry Device Software version 4.5, if users changed the date of a reoccurring meeting in Microsoft Outlook, the date
was not synchronized to the user’s BlackBerry device. The original date of the reoccurring meeting remained in the calendar
on the attendees’ BlackBerry devices.
This issue has been resolved.
SDR163566 In BlackBerry Device Software version 4.5, if the user's calendar was full for a 1 month, when the user scrolled to the end of
the month, some days appeared as empty.
This issue has been resolved.
SDR163163 In BlackBerry Device Software version 4.5, if multiple calendar reminders appeared at the same time on a BlackBerry device
and the user opened each one and then changed a field in the last calendar reminder, the Menu and Esc keys on the
BlackBerry device stopped responding.
This issue has been resolved.
SDR160838 In BlackBerry Device Software version 4.5, if a BlackBerry Enterprise server took more than 10 minutes to respond to a slow
synchronization request from a BlackBerry device, a GME_TIMEOUT_ERROR caused the slow synchronization to stop.
This issue has been resolved.
SDR167067,
SDR176618
SDR179076,
SDR179867
In BlackBerry Device Software version 4.5, if users sent a meeting with an attachment from Microsoft Outlook, the recipients
could not open the attachment using the calendar on their BlackBerry device.
This issue has been resolved.
SDR156538,
SDR154241
In BlackBerry Device Software version 4.5, if users added calendar entries using Intellisync®, the calendar entries were
downloaded to the default calendar service, instead of the assigned calendar name in the BlackBerry device that was defined
during the enterprise activation process.
This issue has been resolved.
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BlackBerry Enterprise Server for Microsoft Exchange Wireless Calendar Synchronization Technical Advisory
Version 4.3.0
Version 4.2.2
SDR154192 In BlackBerry Device Software version 4.5, if a BlackBerry device that was associated with a BlackBerry® Internet Service
account was synchronized with Microsoft Outlook, meetings did not appear in the calendar on the BlackBerry device. The
BlackBerry®Desktop software synchronized with the BlackBerry Internet Service calendar and did not recognize the
appointments added after the BlackBerry device was synchronized with Microsoft Outlook.
This issue has been resolved.
SDR153854 In BlackBerry Device Software version 4.5, if users created a meeting when wireless calendar synchronization was turned off
on the BlackBerry device, the calendar stopped responding when wireless calendar was turned on again.
This issue has been resolved.
SDR152395 In BlackBerry Device Software version 4.5, if users received a meeting update while they were viewing a day other than the
current day on their BlackBerry device, the current day appeared.
This issue has been resolved.
SDR151795 In BlackBerry Device Software version 4.5, during a slow synchronization process, all service databases were queried for new
meeting updates instead of just the base calendar service database which caused a decrease in the calendar process
performance.
This issue has been resolved.
Wireless calendar synchronization
SDR141309 In BlackBerry® Device Software version 4.3, if a user had a recurring meeting in their calendar, the BlackBerry device might
not have displayed the last instance of the meeting.
In BlackBerry Device Software version 4.3.0 and later, this issue is resolved.
Wireless calendar synchronization
SDR141033 In BlackBerry® Device Software version 4.2.2, if a user tried to edit a recurring meeting that was already in progress, the
BlackBerry device might have reset unexpectedly.
In BlackBerry Device Software version 4.2.2 and later, this issue is resolved.
SDR134027 In BlackBerry Device Software version 4.2.2, in some cases, the BlackBerry device might not have displayed calendar
reminders.
In BlackBerry Device Software version 4.2.2 and later, this issue is resolved.
SDR133917 In BlackBerry Device Software version 4.2.2, in some cases, users might have received duplicate calendar reminders.
In BlackBerry Device Software version 4.2.2 and later, this issue is resolved.
SDR132586 In BlackBerry Device Software version 4.2.2, in some cases, the BlackBerry device might not have synchronized calendar
events that were created on a user’s device.
In BlackBerry Device Software version 4.2.2 and later, this issue is resolved.
SDR122416 In BlackBerry Device Software version 4.2.2, in some cases, the BlackBerry device might have displayed a reminder for a
calendar event earlier than expected.
In BlackBerry Device Software version 4.2.2 and later, this issue is resolved.
Wireless calendar synchronization

19
Wireless calendar synchronization
Version 4.2.1
SDR119418 In BlackBerry Device Software version 4.2.2, in some cases, if a user tried to accept a meeting invitation in the calendar, the
BlackBerry device might have stopped responding unexpectedly.
In BlackBerry Device Software version 4.2.2 and later, this issue is resolved.
SDR118962 In BlackBerry Device Software version 4.2.2, if a user used the agenda view in the calendar, and had a meeting with the same
start and end times, the user’s free time might not have been displayed correctly.
In BlackBerry Device Software version 4.2.2 and later, this issue is resolved.
Wireless calendar synchronization
SDR113171 In BlackBerry® Device Software version 4.2.1, in certain instances, a user’s BlackBerry device might not have responded as
quickly as expected to trackball movement in the calendar.
In BlackBerry Device Software version 4.2.1 and later, this issue is resolved.
SDR112811 In BlackBerry Device Software version 4.2.1, if a user created a recurring meeting with more than one attendee, created an
exception for one of the occurrences, and then deleted one of the attendees from the series, the exception might have been
deleted.
In BlackBerry Device Software version 4.2.1 and later, this issue is resolved.
SDR107759 In BlackBerry Device Software version 4.2.1, if a user deleted an attendee from an appointment in their Calendar and then
pressed the Escape key, the user might not have been prompted to save their changes.
In BlackBerry Device Software version 4.2.1 and later, this issue is resolved.
SDR105434 In BlackBerry Device Software version 4.2.1, if a user tried to set the Recurrence field of an existing appointment to Daily, the
appointment might have been duplicated on the user’s BlackBerry device.
In BlackBerry Device Software version 4.2.1 and later, this issue is resolved.
SDR105001 In BlackBerry Device Software version 4.2.1, if a user dismissed a reminder in the Calendar application, the user might have
received an error message.
In BlackBerry Device Software version 4.2.1 and later, this issue is resolved.
SDR104943 In BlackBerry Device Software version 4.2.1, if a user had an all-day recurring appointment in their Calendar, the appointment
might have been duplicated on the first day of daylight savings time.
In BlackBerry Device Software version 4.2.1 and later, this issue is resolved.
SDR103070 In BlackBerry Device Software version 4.2.1, if a user upgraded the BlackBerry device software and completed Enterprise
Activation, invitations might have been sent to all attendees for all meetings in the user’s calendar.
In BlackBerry Device Software version 4.2.1 and later, this issue is resolved.
SDR101374 In BlackBerry Device Software version 4.2.1, if a user created a new appointment, invited attendees, and then deleted the
appointment from their calendar, the BlackBerry device might not have sent out a cancellation notice to the attendees.
In BlackBerry Device Software version 4.2.1 and later, this issue is resolved.
SDR99688 In BlackBerry Device Software version 4.2.1, if an invitee tentatively accepted an invitation to a yearly all-day meeting with
multiple recurrences, the BlackBerry device might not have responded as expected.
In BlackBerry Device Software version 4.2.1 and later, this issue is resolved.
SDR99664 In BlackBerry Device Software version 4.2.1, if you used the BlackBerry Enterprise Server, and you attempted to delete all
appointments prior to a certain date, appointments created on your computer and synchronized with your device might not
have been deleted.
In BlackBerry Device Software version 4.2.1 and later, this issue is resolved.
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BlackBerry Enterprise Server for Microsoft Exchange Wireless Calendar Synchronization Technical Advisory
Version 4.2
Version 4.1.0
SDR97970 In BlackBerry Device Software version 4.2.1, if a user used the Agenda view of the Calendar application, and highlighted an
all-day event, the highlighting might have obscured the text of the all-day event.
In BlackBerry Device Software version 4.2.1 and later, this issue is resolved.
SDR94633 In BlackBerry Device Software version 4.2.1, if a user tried to change the recurrence of an event to weekly from daily, the other
fields associated with a weekly event might not have appeared. If the user then tried to change the recurrence back to daily,
they might have received a Java exception error.
In BlackBerry Device Software version 4.2.1 and later, this issue is resolved.
SDR83070 In BlackBerry Device Software version 4.2.1, if you were using a Blackberry 8700 Wireless Handheld™, and you sent an all-day
meeting invitation, in the Calendar application, when you viewed the appointment details, the dates displayed in the Start
Date and End Date fields might have been incorrect. The dates displayed in the meeting request on the attendee's device
might have also been incorrect.
In BlackBerry Device Software version 4.2.1 and later, this issue is resolved.
Wireless calendar synchronization
SDR103070 In BlackBerry® Device Software version 4.2.0, if a user upgraded the BlackBerry Device Software and completed Enterprise
Activation, invitations might have been sent to all attendees for all meetings in your calendar.
In BlackBerry Device Software version 4.2.0 and later, this issue is resolved.
SDR100141 In BlackBerry Device Software version 4.2.0, if a user used the Agenda view and scrolled down, the user’s BlackBerry device
might have stopped displaying future appointments.
In BlackBerry Device Software version 4.2.0 and later, this issue is resolved.
SDR99688 In BlackBerry Device Software version 4.2.0, if a user created an all day meeting that recurred yearly, the user’s BlackBerry
device might not have responded as expected when an invitee responded to the request.
In BlackBerry Device Software version 4.2.0 and later, this issue is resolved.
SDR99664 In BlackBerry Device Software version 4.2.0, if you used the BlackBerry Enterprise Server, and you tried to delete all
appointments prior to a certain date, appointments created on your computer and synchronized with your device might not
have been deleted.
In BlackBerry Device Software version 4.2.0 and later, this issue is resolved.
SDR97439 In BlackBerry Device Software version 4.2.0, if a user had free time at the end of their day, the Calendar might not have
reflected this free time as expected.
In BlackBerry Device Software version 4.2.0 and later, this issue is resolved.
Wireless calendar synchronization
SDR 74994,
SDR 68982
In BlackBerry®Device Software version 4.1, if you completed an initial bulk synchronization of calendar entries to the
BlackBerry device, entry reminders did not display on the BlackBerry device.
In BlackBerry Device Software version 4.1.0 and later, this issue is resolved.
Wireless calendar synchronization