Blackbe;rry ENTERPRISE SERVER FOR MICROSOFT EXCHANGE Installation and operation manual

Upgrade Guide
BlackBerry Enterprise Server for Microsoft Exchange
Version: 4.1 | Service Pack: 6

SWD-427686-0708051552-001

Contents
1Choosing a BlackBerry Enterprise Server upgrade option......................................................................................... 5
Upgrading the BlackBerry Enterprise Server software by overwriting the existing version........................................... 5
Upgrading the BlackBerry Enterprise Server by using a new computer............................................................................ 5
Upgrading the BlackBerry Enterprise Server software in phases........................................................................................ 6
Verify the BlackBerry Enterprise Server version from which you are upgrading.............................................................. 7
2System requirements.......................................................................................................................................................... 9
System requirements: BlackBerry Enterprise Server............................................................................................................. 9
System requirements: BlackBerry Attachment Service......................................................................................................... 11
System requirements: BlackBerry Manager............................................................................................................................ 12
System requirements: BlackBerry MDS Connection Service................................................................................................ 13
System requirements: BlackBerry MDS Integration Service................................................................................................ 14
System requirements: BlackBerry Router................................................................................................................................ 14
System requirements for optional environments and features............................................................................................ 15
Unsupported environments....................................................................................................................................................... 17
3 Preparing to upgrade from BlackBerry Enterprise Server Version 4.0.................................................................... 19
Back up the BlackBerry Enterprise Server registry settings................................................................................................. 19
Back up the BlackBerry Enterprise Server log files................................................................................................................ 19
Back up the BlackBerry Configuration Database................................................................................................................... 19
BlackBerry Configuration Database Backup Tool parameters......................................................................................... 20
4 Preparing to upgrade from BlackBerry Enterprise Server Version 3.6.................................................................... 21
Update out-dated BlackBerry device assignments................................................................................................................ 21
HandheldCleanup tool parameters...................................................................................................................................... 21
Back up the BlackBerry Enterprise Server registry settings................................................................................................. 22
Back up the BlackBerry Enterprise Server log files................................................................................................................ 22
Consolidating multiple BlackBerry Enterprise Server instances.......................................................................................... 22
Identify the primary instance of the BlackBerry Enterprise Server................................................................................. 23
Add the BlackBerry Enterprise Server instances to the BlackBerry Enterprise Server Management console......... 23
Preparing to upgrade the BlackBerry Enterprise Server instances that have different SRP addresses.................... 24
Testing the transfer of user information during the upgrade process................................................................................ 25
Create a preview BlackBerry Configuration Database...................................................................................................... 25
Test the transfer of user information to the preview BlackBerry Configuration Database......................................... 26

Change applications to connect to default BlackBerry Mobile Data Service ports.......................................................... 28
Configure wireless data synchronization for BlackBerry devices........................................................................................ 28
5 Preparing to upgrade from BlackBerry Enterprise Server Version 3.5 SP2 and preceding versions................. 29
Move BlackBerry Enterprise Server Version 2.1 SP5 configuration information to the BlackBerry Enterprise Server
Management console.................................................................................................................................................................. 29
Update out-dated BlackBerry device assignments................................................................................................................ 29
HandheldCleanup tool parameters...................................................................................................................................... 30
Back up the BlackBerry Enterprise Server registry settings................................................................................................. 30
Back up the BlackBerry Enterprise Server log files................................................................................................................ 30
Configure wireless data synchronization for BlackBerry devices........................................................................................ 31
6 Configuring a Microsoft Exchange 5.5, Microsoft Exchange 2000, or Microsoft Exchange 2003 messaging
environment......................................................................................................................................................................... 33
Identify and resolve any Microsoft Exchange known issues for wireless calendar synchronization............................. 33
7 Setting up the database connection............................................................................................................................... 35
Specifying permissions when connecting to the BlackBerry Configuration Database using Microsoft Windows
authentication.............................................................................................................................................................................. 35
Specifying MSDE 2000 permissions for the Microsoft Windows account..................................................................... 35
Assign Microsoft SQL Server permissions to the Microsoft Windows account.............................................................. 35
Configuring authentication to the BlackBerry MDS Integration Service database.......................................................... 36
8 Upgrading the BlackBerry Enterprise Server software by overwriting the existing version.............................. 37
Upgrade the BlackBerry Enterprise Server software............................................................................................................. 37
Improve the startup performance of the BlackBerry Enterprise Server.............................................................................. 38
9 Upgrading the BlackBerry Enterprise Server by using a new computer................................................................. 39
Prerequisites: Upgrading the BlackBerry Enterprise Server software................................................................................ 39
Install BlackBerry Enterprise Server Version 4.1 SP5 on the new computer...................................................................... 40
Move user accounts to the new BlackBerry Enterprise Server............................................................................................. 41
BESMigration tool parameters.............................................................................................................................................. 41
Prevent the old BlackBerry Enterprise Server from connecting to the BlackBerry Infrastructure................................. 42
Improve the startup performance of the BlackBerry Enterprise Server.............................................................................. 42
Start the new BlackBerry Enterprise Server............................................................................................................................ 43
Move user accounts back to BlackBerry Enterprise Server Version 3.6.............................................................................. 43

10 Upgrading the BlackBerry Enterprise Server software in phases............................................................................. 45
Managing a mixed-version environment................................................................................................................................. 45
Upgrade the BlackBerry Enterprise Server Version 4.0 SP3 in phases.............................................................................. 46
Upgrading BlackBerry Enterprise Server Version 4.0 and earlier versions in phases...................................................... 46
Upgrade BlackBerry Enterprise Server Version 4.0 and earlier versions in phases and create a new BlackBerry
Configuration Database......................................................................................................................................................... 46
Upgrade BlackBerry Enterprise Server Version 4.0 and earlier versions in phases and upgrade the existing
BlackBerry Configuration Database..................................................................................................................................... 47
11 Troubleshooting the BlackBerry Enterprise Server upgrade process...................................................................... 49
A third-party tool did not install successfully and the BlackBerry Enterprise Server setup application closed.......... 49
Previous version detected but no database available............................................................................................................ 49
The BlackBerry Collaboration Service does not connect to Microsoft Office Live Communications Server 2005...... 49
The setup application did not prompt you to change or confirm the MAPI profile.......................................................... 50
You cannot resolve errors that occur when you move users................................................................................................. 50
You encounter errors when you try to upgrade the BlackBerry Configuration Database............................................... 50
The setup application prompts you for access to the installation media for Microsoft .NET Framework Version 1.1
........................................................................................................................................................................................................ 51
Restore a BlackBerry Configuration Database....................................................................................................................... 51
12 Upgrading the BlackBerry Device Software.................................................................................................................. 53
Permitting users to upgrade the BlackBerry Device Software at their computers........................................................... 53
Upgrading the BlackBerry Device Software at a central computer.................................................................................... 53
Pushing the BlackBerry Device Software and the BlackBerry Desktop Software to users' computers......................... 54
13 Permitting users to upgrade the BlackBerry Device Software at their computers............................................... 55
Configure a network drive.......................................................................................................................................................... 55
Save the BlackBerry Device Software installation files to the network drive.................................................................... 55
Verify the version of the application loader tool.................................................................................................................... 56
Sending the BlackBerry Desktop Software or BlackBerry Device Manager installation files to users' computers..... 56
Send the BlackBerry Device Manager installation file to users' computers.................................................................. 56
Send the BlackBerry Desktop Software installation file to users' computers................................................................ 57
Synchronizing wireless data automatically............................................................................................................................. 57
Create the BlackBerry Device Software upgrade instructions for BlackBerry device users............................................ 57
Confirming that the BlackBerry Device Software upgrade process completed successfully.......................................... 58
Verify that the upgrade from BlackBerry Device Software Version 4.0 or later completed successfully................. 58

Verify that the upgrade from BlackBerry Device Software Version 3.6 completed successfully............................... 58
14 Upgrading the BlackBerry Device Software at a central computer......................................................................... 59
Configure a network drive.......................................................................................................................................................... 59
Save the BlackBerry Device Software installation files to the network drive.................................................................... 59
Create a software configuration for the BlackBerry Device Software................................................................................ 60
Assign the software configuration to a user........................................................................................................................... 60
Upgrade the BlackBerry Device Software at a central computer........................................................................................ 60
Verify that the BlackBerry Device Software upgrade at a central computer completed successfully........................... 61
15 Pushing the BlackBerry Device Software and the BlackBerry Desktop Software to users' computers............ 63
Configure a network drive.......................................................................................................................................................... 63
Install the BlackBerry Device Software on the network drive.............................................................................................. 63
Save the BlackBerry Desktop Software installation files to the network drive................................................................. 64
Synchronizing wireless data automatically............................................................................................................................. 64
Send the installation files for the BlackBerry Desktop Software and the BlackBerry Device Software to users using
a third-party application............................................................................................................................................................ 64
Confirming that the BlackBerry Device Software upgrade process completed successfully.......................................... 65
Verify that the upgrade from BlackBerry Device Software Version 4.0 or later completed successfully................. 65
Verify that the upgrade from BlackBerry Device Software Version 3.6 completed successfully............................... 65
16 Troubleshooting the BlackBerry Device Software upgrade process........................................................................ 67
When users click the link to the application loader tool in the upgrade instructions, the upgrade process does not
start................................................................................................................................................................................................ 67
17 Glossary................................................................................................................................................................................ 69
18 Legal notice.......................................................................................................................................................................... 73

Choosing a BlackBerry Enterprise Server upgrade option 1
Upgrading the BlackBerry Enterprise Server software by overwriting the existing
version
The in-place upgrade process upgrades the BlackBerry® Enterprise Server software by replacing the existing version of the
software.
Advantages Disadvantages
• You do not require additional computers to perform
this upgrade.
• When the upgrade process completes, user accounts
are active, and no additional administrative action is
required.
• You cannot remove the BlackBerry Enterprise Server
and return to the earlier version of the software
automatically.
• You must turn off the BlackBerry Enterprise Server
during the upgrade process, so the interruption to
services for BlackBerry devices lasts as long as it takes
the upgrade process to complete.
If you are upgrading from BlackBerry Enterprise Server Version 3.5 SP2, Version 3.6 SP3 or later, or Version 4.0 or later, use
this upgrade process.
When you use the in-place upgrade process, the following events occur:
• BlackBerry devices that are running BlackBerry® Device Software Version 4.0 or later receive new service books, and
wireless data synchronization occurs
• all BlackBerry devices receive new IT policies
Upgrading the BlackBerry Enterprise Server by using a new computer
The cutover upgrade process installs the BlackBerry® Enterprise Server on a new computer and moves user accounts and
server information from the old BlackBerry Enterprise Server to the new one.
If you are upgrading from BlackBerry Enterprise Server Version 3.6, use this upgrade process.
Advantages Disadvantages
•You can move user accounts back to the old BlackBerry
Enterprise Server if you encounter any problems with
the new one.
• You require one extra computer.
Upgrade Guide Choosing a BlackBerry Enterprise Server upgrade option
5

Advantages Disadvantages
•Youcanusenewserverhardwareandstartwithaclean
environment.
• Users experience minimal service interruptions
because user accounts remain active on the old
BlackBerry Enterprise Server until you start the new
one.
• If you upgrade from a version earlier than BlackBerry
Enterprise Server Version 4.0, the BlackBerry
Enterprise Server takes longer to start than it did
previously because it sends new service books to all of
the BlackBerry devices that are capable of wireless
data synchronization.
This upgrade process uses the same SRP credentials on both the old and the new BlackBerry Enterprise Server instances.
When you use the cutover process, the following events occur:
• BlackBerry devices that are running BlackBerry Device Software Version 4.0 or later receive new service books, and
wireless data synchronization occurs
• all BlackBerry devices receive new IT policies
Upgrading the BlackBerry Enterprise Server software in phases
The phased upgrade process maintains earlier versions of the BlackBerry® Enterprise Server software so that you can
gradually create new BlackBerry Enterprise Server instances and move user accounts to them.
Advantages Disadvantages
• You can move user accounts to the new BlackBerry
Enterprise Server instances gradually, for example, to
limit the number of service books and IT policies that
the BlackBerry Policy Service sends at one time.
• You can monitor system performance as you add user
accounts.
• You can reorganize your BlackBerry Enterprise Server
environment during the upgrade process by changing
user distribution patterns.
• You require additional computers.
• You require additional SRP credentials.
• If you move user accounts from one BlackBerry
Configuration Database to another, you lose the
BlackBerry device options that you backed up in the
BlackBerry Configuration Database.
• You cannot use some new features (for example, one-
to-many relationships between a BlackBerry MDS
Connection Service or a BlackBerry Collaboration
Service and multiple BlackBerry Enterprise Server
instances) in the BlackBerry Enterprise Server
software until all BlackBerry Enterprise Server
components are at the same version.
When you upgrade the BlackBerry Enterprise Server software in phases, the following events occur:
Upgrade Guide Upgrading the BlackBerry Enterprise Server software in phases
6

• BlackBerry devices that are running BlackBerry® Device Software Version 4.0 or later receive new service books, and
wireless data synchronization occurs
• all BlackBerry devices receive new IT policies
Verify the BlackBerry Enterprise Server version from which you are upgrading
Perform this task to verify the version that you are upgrading from so that you can choose a supported upgrade process.
1. On the taskbar, click Start > Settings > Control Panel.
2. Double-click Add/Remove Programs.
3. Click BlackBerry Enterprise Server.
4. Click Support Information.
Upgrade Guide Verify the BlackBerry Enterprise Server version from which you are upgrading
7

System requirements 2
For information about calculating hardware requirements, visit www.blackberry.com/go/serverdocs to see the BlackBerry
Enterprise Server Capacity Calculator and BlackBerry Enterprise Server Performance Benchmarking.
System requirements: BlackBerry Enterprise Server
Item Requirement
operating system Any of the following operating systems:
• Windows® 2000 SP4 Server or Advanced Server
• Windows Server® 2003 or later
• Windows Server 2003 or later (64-bit)
• Windows Server 2003 R2 SP2
• Windows Server 2003 R2 SP2 (64-bit)
• Windows® Small Business Server 2003 Standard or Premium
messaging server Any of the following messaging servers installed physically close to where you
plan to install the BlackBerry® Enterprise Server:
• Microsoft® Exchange version 5.5
• Microsoft Exchange 2000
• Microsoft Exchange 2003 or later
• Microsoft Exchange 2007
• Microsoft Exchange mixed environment (any combination of Microsoft
Exchangeversion5.5, Microsoft Exchange 2000, Microsoft Exchange2003,
and Microsoft Exchange 2007)
• Microsoft® Solution for Hosted Messaging and Collaboration version 3.5
system tools for the messaging server Any of the following system tools for the messaging server installed on the
computer that hosts the BlackBerry Enterprise Server:
• Microsoft Exchange version 5.5 Administrator
• Microsoft Exchange 2000 System Manager
• Microsoft Exchange 2003 System Manager
• Microsoft Exchange Server MAPI client and CDO 1.2.1
Upgrade Guide System requirements
9

Item Requirement
• to support Microsoft Exchange 2007, either Microsoft Exchange Server
MAPI client and CDO 1.2.1, or Microsoft Exchange 2003 SP2 System Tools
Microsoft Exchange Organization of
the system tools for the messaging
server
same Microsoft Exchange Organization as the messaging server
version of the CDO library latest version that is supported by the latest version of Microsoft Exchange in
your organization's environment
Unicode support for calendars To support Microsoft Exchange 2003, the following Microsoft hotfixes installed:
• 913643 on your organization's messaging server
• 923537 on the computer that hosts the BlackBerry Enterprise Server
Internet Service Manager to support Microsoft Exchange 2007, the Internet Service Manager component
of Microsoft® IIS
database management system Any of the following database management systems:
• MSDE 2000
• Microsoft® SQL Server® 2000 SP4
• Microsoft SQL Server 2005 or later Professional, Enterprise, or Express
• Microsoft SQL Server 2005 or later (64-bit)
collation setting TosupportMicrosoftSQLServer, thefollowingconditions onthedatabase server:
• collation setting is default case-insensitive
• BlackBerry Configuration Database collation setting is default case-
insensitive
remote database conditions named pipes and TCP/IP network protocols turned on
data access components Any of the following data access components on the computers that host the
BlackBerry Enterprise Server or the BlackBerry Configuration Database:
• MDAC version 2.8 with Security Patch MS04-003 (version
2000.85.1025.00)
• MDAC version 2.8.2 (version 2000.86.1830.00), included with Windows
Server 2003 SP1
database conditions for the BlackBerry
MDS Integration Service
A database server with the following conditions:
• host for the BlackBerry Configuration Database
• support for mixed-mode authentication
Upgrade Guide System requirements: BlackBerry Enterprise Server
10

Item Requirement
Microsoft® .NET Framework to support languages other than English, localized version of Microsoft .NET
Framework version 1.1 SP1
instant messaging server Any of the following instant messaging servers:
• IBM® Lotus® Sametime® version 6.5.1 Community Server (version 6.5.1 or
later required to support dormant mode)
• IBM Lotus Sametime version 7.0 Community Server
• IBM Lotus Sametime version 7.5 Community Server
• IBM Lotus Sametime version 8.0 Community Server
• Microsoft® Office Live Communications Server 2005 (SP1 required to
support Microsoft® Office Communicator and dormant mode)
• Microsoft® Office Communications Server 2007 Standard or Enterprise
• Novell® GroupWise® Messenger version 2.0.1 or later
browser Microsoft® Internet Explorer® with the following settings:
• Java® or JavaScript® turned on
• language preferences configured to display encoded web pages
media player to support audio attachments, Windows Media® Player version 9 or later
network proximity high-speed, switched connection between the BlackBerry Enterprise Server and
the messaging servers
firewall A firewall or proxy firewall with the following conditions:
• support for the BlackBerry Enterprise Server to initiate an outgoing, two-
way TCP/IP connection to an external server on port 3101
• support for the resolution of Internet addresses using DNS
• transparency of the proxy server for proxy firewalls
System requirements: BlackBerry Attachment Service
The following system requirements apply when installing the BlackBerry® Attachment Service on a computer separate from
the BlackBerry® Enterprise Server.
Item Requirement
operating system Any of the following operating systems:
Upgrade Guide System requirements: BlackBerry Attachment Service
11

Item Requirement
• Microsoft® Windows® 2000 SP4 (Server edition or Advanced Server
edition)
• Microsoft® Windows Server® 2003 SP1
• Microsoft® Windows® XP Professional SP2
media player To support audio attachments, Windows Media® Player Version 9 or later
web browser Microsoft® Internet Explorer® with the following settings:
• Java® or JavaScript® turned on
• language preferences configured to display encoded web pages
System requirements: BlackBerry Manager
The following system requirements apply when installing the BlackBerry® Manager on a computer separate from the
BlackBerry® Enterprise Server.
Item Requirement
operating system Any of the following operating systems:
• Windows® 2000 SP4 (Server, Advanced Server, or Professional)
• Windows Server® 2003 or later
• Windows Server 2003 or later (64-bit)
• Windows Server 2003 R2 SP2
• Windows Server 2003 R2 SP2 (64-bit)
• Windows® XP Professional SP2
• Windows® Small Business Server 2003 (Standard edition or Premium
edition)
messaging server system tools Any of the following messaging server system tools:
• Microsoft® Exchange version 5.5 Administrator
• Microsoft Exchange 2000 System Manager
• Microsoft Exchange 2003 System Manager
• Microsoft Exchange Server MAPI client and CDO 1.2.1
•for Microsoft Exchange 2007, either Microsoft Exchange Server MAPI client
and CDO 1.2.1 or Microsoft Exchange 2003 SP2 System Tools
Upgrade Guide System requirements: BlackBerry Manager
12

Item Requirement
Microsoft Exchange Organization of
the messaging server system tools
the same Microsoft Exchange Organization as the messaging server
versionofthemessaging server system
tools
the same version as the messaging server
version of the CDO library the latest version that is supported by the latest version of Microsoft Exchange
in your environment
Internet Service Manager To support Microsoft Exchange 2007, the Internet Service Manager component
of Microsoft® Internet Information Services installed
Microsoft® .NET Framework To support languages other than English, localized version of Microsoft .NET
Framework version 1.1 SP1
browser Microsoft® Internet Explorer® with the following settings:
• Java® or JavaScript® turned on
• language preferences set to display encoded web pages
data access components Any of the following data access components:
• MDAC version 2.8 with Security Patch MS04-003 (version
2000.85.1025.00)
• MDAC version 2.8 SP2 (version 2000.86.1830.00)
printer and file sharing To support BlackBerry device implementation, printer and file sharing turned on
USB hub To support BlackBerry device implementation that uses a hub, a USB driver that
supports USB 1.1-compliant hubs
System requirements: BlackBerry MDS Connection Service
The following system requirements apply when installing the BlackBerry® MDS Connection Service on a computer separate
from the BlackBerry® Enterprise Server.
Item Requirement
operating system Any of the following operating systems:
• Microsoft® Windows® 2000 SP4 (Server edition, Advanced Server edition,
or Professional edition)
• Microsoft® Windows Server® 2003 SP1
• Microsoft® Windows® XP Professional SP2
Upgrade Guide System requirements: BlackBerry MDS Connection Service
13

Item Requirement
• Microsoft® Windows® Small Business Server 2003 (Standard edition or
Premium edition)
messaging server application To support BlackBerry Enterprise Server Version 3.5 and BlackBerry Enterprise
Server Version 3.6, any of the following applications:
• Microsoft® Exchange Version 5.5 Administrator
• Microsoft Exchange 2000 System Manager
• Microsoft Exchange 2003 System Manager
• Microsoft Exchange Server MAPI client and CDO 1.2.1
•for Microsoft Exchange 2007, either Microsoft Exchange Server MAPI client
and CDO 1.2.1 or Microsoft Exchange 2003 SP2 System Tools
RSA® Authentication Agent To support enhanced network authentication, RSA Authentication Agent Version
5.0 for Microsoft Windows
System requirements: BlackBerry MDS Integration Service
The following system requirements apply when installing the BlackBerry® MDS Integration Service on a computer separate
from the BlackBerry® Enterprise Server.
Item Requirement
operating system Any of the following operating systems:
• Microsoft® Windows® 2000 SP4 (Server edition or Advanced Server
edition)
• Microsoft® Windows Server® 2003 SP1
• Microsoft® Windows® XP Professional SP2
database conditions A database server that is the the host for the BlackBerry Configuration Database.
System requirements: BlackBerry Router
The following system requirements apply when installing the BlackBerry® Router on a computer separate from the
BlackBerry® Enterprise Server.
Upgrade Guide System requirements: BlackBerry MDS Integration Service
14

Item Requirement
operating system Any of the following operating systems:
• Microsoft® Windows® 2000 SP4 (Server edition or Advanced Server
edition)
• Microsoft® Windows Server® 2003 SP1
• Microsoft® Windows® XP Professional SP2
firewall A firewall or proxy firewall with the following conditions:
•support for the BlackBerry Router to initiate an outgoing, two-way TCP/IP
connection to an external server on port 3101
• support for the resolution of Internet addresses using DNS
• transparency of the proxy server for proxy firewalls
System requirements for optional environments and features
Item Description
virtual environment The BlackBerry® Enterprise Server and its components support the following
virtual environments:
• VMware® ESX Server version 2.5.2 or later
• VMware ESX Server version 3.0.1
• VMware ESX Server version 3.5
Windows® Messenger The BlackBerry Collaboration Service supports Windows Messenger if MSMQ
version 3.0 is installed. If installed separately from Windows Server® 2003, the
default Microsoft® Active Directory® Integration and Triggers subcomponents
must be cleared, and only the Common subcomponent must be selected.
Windows Messenger with TLS The BlackBerry Collaboration Service supports Windows Messenger with TLS if
one of the following certificates is installed on the computer that hosts the
BlackBerry Collaboration Service:
• if your organization's instant messaging server is Microsoft® Office Live
Communications Server 2005, an MTLS certificate
• if your organization's instant messaging server is Microsoft Office Live
Communications Server 2005 SP1, a server authentication certificate for
the computer account
Upgrade Guide System requirements for optional environments and features
15

Item Description
IBM® Lotus® Sametime® The BlackBerry Collaboration Service supports IBM Lotus Sametime when you
add the IP address of the computer that hosts the BlackBerry Collaboration
Service to the CommunityConnectivity document on the IBM Lotus Sametime
server.
Novell® GroupWise® Messenger The BlackBerry Collaboration Service supports Novell GroupWise Messenger
when SSL authentication is turned on for the Novell GroupWise Messenger
agents on the Novell GroupWise Messenger server.
Microsoft® Office Communicator Web
Access server with TLS
The BlackBerry Collaboration Service supports the Microsoft Office
Communicator Web Access server with TLS if one of the following certificates is
installed on the computer that hosts the BlackBerry Collaboration Service:
• if your organization's instant messaging server is Microsoft Office Live
Communications Server 2005 or Microsoft Office Communications Server
2007, an MTLS certificate
• if your organization's instant messaging server is Microsoft Office Live
Communications Server 2005 SP1, a server authentication certificate for
the computer account
Microsoft Office Communicator Web
Access 2007 and AJAX Service
The BlackBerry Collaboration Service supports the Microsoft Office
Communicator Web Access 2007 server and the AJAX Service if you have
installed a virtual server on your organization's Microsoft Office Communicator
Web Access server, with the following conditions:
• all IP addresses must be unassigned
• optionally, support for an HTTPS browser connection
• internal access only
Microsoft Office Communicator Web
Access 2005 server and AJAX Service
The BlackBerry Collaboration Service supports the Microsoft Office
Communicator Web Access 2005 server and the AJAX Service, with the following
conditions:
• the following Microsoft hotfixes from http://support.microsoft.com
installed:
•911996 on your organization's Microsoft Office Live Communications
Server
• 915066 on your organization's Microsoft Office Communicator Web
Access server
Upgrade Guide System requirements for optional environments and features
16

Item Description
• a virtual server installed on your organization's Microsoft Office
Communicator Web Access server, with the following conditions:
• all IP addresses must be unassigned
• forms-based authentication only
• optionally, support for an HTTPS browser connection
• an ISAPI filter for the cwaauth.dll file and the ajax.dll file
• internal access only
enhanced network authentication The BlackBerry Enterprise Server and its components support RSA®
Authentication Agent version 5.0 for Windows®.
SNMP monitoring The BlackBerry Enterprise Server and its components support the SNMP service.
remote access The BlackBerry Enterprise Server and its components support remote access
using any of the following applications:
• Terminal Services for use with Windows Server 2000, installed using
Remote Administration mode
• Microsoft® Remote Desktop Connection for use with Windows Server 2003
HTML email The BlackBerry Enterprise Server and its components support HTML email in a
Japanese environment with the following options selected in the regional and
language settings of the computer:
• Install files for complex script and right-to-left languages
• Install files for East Asian languages
Unsupported environments
Item Description
DMZ The BlackBerry® Enterprise Server and its components, with the exception of the
BlackBerry Router, do not support installation in a DMZ.
messaging server The BlackBerry Enterprise Server and its components do not support the
installation of the messaging server on the same computer.
email application The BlackBerry Enterprise Server and its components do not support the
installation of email applications on the same computer.
Upgrade Guide Unsupported environments
17

Item Description
Microsoft® SQL Server® 2005 Express
database
The BlackBerry MDS Integration Service databases do not support the Microsoft
SQL Server 2005 Express database.
Upgrade Guide Unsupported environments
18